# NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NinjaOne the right Endpoint Protection solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184229/NinjaOne/reviews --- NinjaOne 4.7 (282) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 26th, 2026 # Reviews of NinjaOne Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews NO Nelson O IT Systems AdministratorFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus.“ March 9, 2026 SG Stephen G IT ManagerUtilities, 51 - 200 employeesUsed the software for: I used a free trial. “I ran the product along side other product trials and its vulnerability management was extremely poor and missed so many vulnerabilities.“ November 6, 2025 JK Joe K System AdministratorCivil Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “It helps me and my team manage the health of remote machines, administer software, fix issues, track/log problems, and report on the overall well-being of the company's infrastructure.“ September 11, 2025 ER Ethan R IT TechnicianFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved.“ September 9, 2025 DN Dominik N CEOElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: I used a free trial. “It offers strong automation tools and reliable monitoring, which have helped streamline many day-to-day operations. While there are some limitations, such as the need for more customizable reporting options, the overall performance, responsiveness, and support from the NinjaOne team have made it a valuable asset in my tech toolkit.“ April 19, 2025 EK Eric K OwnerComputer Networking, 2 - 10 employeesUsed the software for: 1-2 years. “I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine).“ September 22, 2025 Smita T Data ScientistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems, and resolve issues from one place.“ January 31, 2026 JH James H IT Infrastructure ManagerTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “We did struggle with support for our Rocky Linux based devices, the device agent seems to stop unexpectedly in our environment“ September 9, 2025 ## Showing most helpful reviews Showing 1-25 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Olaf V. ServiceManager Information Technology and Services Used the software for: 2+ years ### "Easy to use and help us to automate our standard work." August 15, 2024 5.0 Easy to use program and have multiple option manage difrent hardware takes care of patching backups and Security (sentinelOne) Scripts are easy to use and to add. It takes allot of standard work out of our hands so that we can focus on the more fun stuff. Pros Easy to use and to configurate. Single pain of glass. so i can see everything i need and use. Takes allot of standard work out of our hands. Cons There are so many extra options that it is sometimes hard to decide what we will add. Switched from [Barracuda RMM](https://www.capterra.com/p/184072/Managed-Workplace-RMM/) Patching was not working like we wanted it to work. Review Source EK Eric K. Owner Computer Networking Used the software for: 1-2 years ### "Simplifying IT Oversight with NinjaRMM" September 22, 2025 5.0 Overall, super happy and impressed. We tried both N-Able and Ninja, and it was a clear winner. Their support has been great, and our account executive is also really knowledgeable. If we can't figure it out via the dojo docs, we've always been given clear instructions via their support team. Pros Overall, the user interface is clean, informative and modern. You are able to easily navigate between organizations. Profile management is easy and allows you to categorize systems by location (and apply a policy at a location level). Having a single pane of glass to review each morning saves a significant amount of time and allows me to be proactive in letting my end users know where troubles are, rather than having them report - helps show the value of purchasing the services from me. Cons The backup features are getting better, but there are still some rough patches (for us at least). I'd like the opportunity to back up to a cloud provider (and storage target of my choice), as well as the ability to back up hardware devices. I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine). This works for some of the smaller data stores, but not the larger ones. Alternatives considered [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing NinjaOne Solely the UI - while they have a lot of overlaps in the feature set, MSP manager looked (to us) like something out of the early 2000's. The look and feel of NinjaOne is modern and intuitive. Review Source RS Robert S. Director of Information Assurance Hospital & Health Care Used the software for: 2+ years ### "NinjaOne - Customer service Nightmare and total money grab" March 5, 2025 1.0 We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. Pros Screen share/connect software runs smooth and efficient Cons Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing NinjaOne Pricing was our main goal, it allowed us to move to an RMM solution from Logmein but we outgrow this solution within 2 years Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Ninja could not longer provide the high level of software we need. Found outsourcing task that use to be done in Ninja to outside software vendors costing more money than we had started. Review Source VR Verified Reviewer Engineer Accounting Used the software for: 6-12 months ### "Fast and reliable IT management" January 9, 2026 4.0 It is a powerful, modern RMM tool. It has significantly improved our team's efficiency by automating routine maintenance and remote support. Pros The interface is very fast and easy to navigate. It allows me to manage and monitor all my endpoints from a single, clean dashboard without any lag. Cons The reporting tools can be a bit limited for complex needs. I wish there were more built-in templates to customize data for my clients. Review Source SB Steve B. Systems Admin Hospital & Health Care Used the software for: 1-2 years ### "NinjaOne Simplifies IT Operations" September 9, 2025 4.0 NinjaOne has provided a reliable and user-friendly solution for managing systems. The dashboard is clean, reporting is effective, and deployment is straightforward. It has streamlined IT operations and reduced overhead. Pros The product offers a seamless deployment process. Easily deployable with minimal effort and Deploy in minutes, not hours Cons The solution should provide expanded support for on-premises backups. The current backup solution would benefit from additional on-premises backup options Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) NinjaOne offered a single dashboard to manage all endpoints, servers, and devices, unlike our previous solution which was fragmented. Review Source LK Lorenzo K. Security Project Engineer Computer & Network Security Used the software for: 2+ years ### "Best RMM on the Market" September 9, 2025 5.0 Overall, my experience with NinjaOne has been exceptional. From the considerate account managers, to the devoted development team who actually cares about feedback on how to improve the platform. There has not been a moment we have considerate an alternate RMM solution since we adopted NinjaOne, and I don't anticipate that changing any time soon. Pros NinjaOne's dedication to improvements, engagement with their community, and strong automation capabilities all make this platform a no brainer to me. On top of these, the interface is extremely user friendly for new users, and issues are rarely present on the platform itself. Cons Customer support has been declining in quality over the last few years. Organizational features still are not quite where we'd like them, in that it would be nice to have folder structures for things like policies, reports, etc. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne NinjaRMM at the time had a good reputation in the MSP space on Reddit and Discord and it met our needs, while trusting their fast turn around on customer feedback. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Patch management issues, pricing, and customer support issues. Review Source PA Peter A. Automation Engineer Information Technology and Services Used the software for: 2+ years ### "The Best Modern Day RMM" September 9, 2025 5.0 We migrated to NinjaOne from CW Automate and have not looked back in any capacity. The platform is well designed and functions well. It is our most critical line of business application for supporting our clients and we are very happy with the solution. Pros The UI and dashboard is simple, clean, and effective. They have feature parity and then some across their RMM and remote software that allows our team to manage a significant amount of endpoints with ease. It is an extremely effective product with a smart team behind it, and the cost is very competitive. Cons There is the odd bug or change introduced that hinders operations, but it's generally minimal and their support and development teams are excellent in troubleshooting and resolving issues. Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing NinjaOne Ease of use, cost, and personal preference by decision makers. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Cost and desire for a modern UI instead of a clunky app Review Source JK Joe K. System Administrator Civil Engineering Used the software for: 1-2 years ### "NinjaOne - Helped Us Manage Remote Locations" September 11, 2025 5.0 Great! It helps me and my team manage the health of remote machines, administer software, fix issues, track/log problems, and report on the overall well-being of the company's infrastructure. Pros Ease of use, all of the functionality it offers, allows me to manage multiple sites for customer support, the dashboard allows me to identify and address problems promptly, and ticketing helps log and track end users primary issues. Cons Too in-depth, you can really get into the nitty-gritty of it, and it can be a bit intimidating seeing all the options before you. Alternatives considered [EV Reach](https://www.capterra.com/p/137908/Goverlan-Reach/) Reason for choosing NinjaOne Easier to use, interface was more user friendly, allowed for more customization. Review Source NC Nathan C. Systems Engineer Computer & Network Security Used the software for: 1-2 years ### "One hell of a RMM SaaS utility" September 9, 2025 5.0 Pros Pricing, Support, Ease of Use, Platform View, Management. The NinjaOne Platform has been the easiest RMM utility I've used in the past few years. We've switched from another provider for archaic, old layouts and limited scripting abilities. Cons Support help area is hidden behind SSO. Some features may be "too simplified" or "too easy to use" that blocks the full features. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[MSP360 RMM](https://www.capterra.com/p/241467/MSP360-RMM/) Reason for choosing NinjaOne It's just a better product. Literally everything is better. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) It's shit... Simple as that. Can't do custom scripting, poor reliability, etc. Review Source AF Allen F. Director of Information Technology Solutions Information Technology and Services Used the software for: 1-2 years ### "Great Product, Amazing Community" September 9, 2025 5.0 My overall experience has been great with NinjaOne. It has off-boarded multiple tools in our environment and it has streamlined our ability to support our systems. Pros Customer support is great but the community around the tool is even greater. I enjoy the dashboard and how many tools they've added into the platform. It has been extremely easy to remotely manage any computer added to the platform. Cons I have struggled with the Apple integration a bit. We have a bit of a unique setup on our MacBooks but NinjaOne should be able to handle it still. Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing NinjaOne NinjaOne was the best price with the most integrations and tools. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) I needed a better tool at a better cost. Review Source AJ Andrew J. NOC lead Information Technology and Services Used the software for: Less than 6 months ### "Best decision we have made" May 4, 2025 5.0 It has been a positive game changer for us. We were able to lift and shift from our old RMM in a matter of weeks and now are building at an incredible pace. Pros Extremely fast and responsive. Coming from other solution this RMM never slows down. Cons There could be more granular permissions. Right now it’s not super clear what rights will affect other parts of the platform. Org level custom fields should be a thing and just aren’t yet. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Too many issues with Ncentral remote control and unreliable agents Review Source JH Joe H. Operations Director Computer & Network Security Used the software for: I used a free trial ### "Why did we not try them out sooner" September 29, 2024 5.0 After trialing the product we are in the process of putting together a schedule to migrate from our existing solution to NinjaOne Pros The interface is amazing and feature packed. Also support is very helpfull and informative while setting up and testing the product Cons It can become a little pricey if you have many users or a low number of users but very endpoint heavy. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) More stable product, much better support and easier to use. But biggest was that Ninja works where syncro has bugs that cause things to not run or work as expected. Review Source RS Remco S. CEO Information Technology and Services Used the software for: Less than 6 months ### "My opinion" August 20, 2024 4.0 It is super nice. We got monthly sessions to discuss the problems and support is doing everything to help us with implementing RMM in our company. Pros The support from NinjaOne, monthly sessions and overall the RMM product Cons They are focussing on to many products therefore the RMM is at some point walking behind. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Kaseya.... the yearly contracts and bad support Review Source GF Gabriel F. IT Intern Computer Software Used the software for: Less than 6 months ### "Intuitive User Interface" February 26, 2025 4.0 Overall it was very easy to use and a good experience Pros The User interface is pretty intuitive and easy to use Cons Its relatively pricey when you compare to similar products Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing NinjaOne More customizable components and easy to integrate Review Source EF Eliot F. Technical Lead Information Technology and Services Used the software for: Less than 6 months ### "A solid, simple, modern RMM solution" December 4, 2023 5.0 It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal. Pros We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful! Cons Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up. Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing NinjaOne NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne. Review Source NR Nick R. Infrastructure Manager Computer & Network Security Used the software for: 1-2 years ### "Excellent RMM software, highly recommended." March 4, 2021 5.0 Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs. Pros Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to. Cons Nothing, the platform works so much better than the RMM software we replaced. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Atera](https://www.capterra.com/p/144309/Atera/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Reason for choosing NinjaOne The pricing structure and overall usability was light years ahead of any other vendors offerings. The presales technical information was excellent. Switched from [SolarWinds Patch Manager](https://www.capterra.com/p/182264/Patch-Manager/) Costs of SolarWinds was expensive. The portal layout and design of SolarWinds was clunky and not intuitive to use. NinjaRMM's simple cost brackets and online portal are lightyears ahead of SolarWinds and other RMM platforms. Review Source DC David C. System Administrator Law Practice Used the software for: 1-2 years ### "NinjaOne is Great" September 12, 2025 5.0 Pros Having a central pane of glass for all of my network management needs is fantastic. I am able to control patches, remote control user PCs, and deploy software seamlessly. Cons We are looking to have a full mobile device management capability with conditional access to completely lock down our environment. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Software was provided by a previous MSP. Review Source MC Matthew C. Support Engineer Computer & Network Security Used the software for: 6-12 months ### "Easy to Use and Reliable RMM" September 9, 2025 5.0 Overall, NinjaOne has been a really solid RMM tool. It saves a lot of time on day-to-day tasks and makes it easy to keep everything updated and healthy. It feels reliable, and it’s taken a lot of stress out of managing multiple systems. Pros I really like how simple NinjaOne is to use. The interface is clean, and it doesn’t take long to get the hang of it. The automation is a big time-saver — patching, scripts, and software installs just run smoothly in the background. I also appreciate how stable the remote access is, and their support team is genuinely helpful when you need them. Cons The reporting side could be better. I wish there were more options to customize reports, especially for clients who want something branded or a bit more detailed. The mobile app works, but it’s definitely not as full-featured as the desktop version. Review Source JG Justin G. IT Specialist Food & Beverages Used the software for: 2+ years ### "Everything you need! " July 2, 2025 5.0 I've used NinjaOne for multiple companies now. They are a great RMM most of the features you need for managing and configuring all your devices. I was overall very happy with it. Pros Ease of use. The UI is very friendly and makes using the product a joy. It is very feature fledged, with more features on the way. Cons There were times were some features were slightly glitchy. Support was helpful to troubleshooting and escalating issues. Review Source HG Heldor G. Manager Mental Health Care Used the software for: 6-12 months ### "Efficient and User-Friendly IT Management Tool" March 27, 2025 4.0 After the initial confusion with the pricing, managing and monitoring with NinjaOne has been very nice. Pros It has amazing automation features with a very user-friendly interface, making remote monitoring and management easy. Cons The pricing structure can be confusing, and some advanced reporting features could be more customizable. Review Source PW Palash W. Operations Consultant Computer & Network Security Used the software for: Less than 6 months ### "User-friendly RMM plaform with great automations" March 10, 2025 4.0 NinjaOne has been a solid addition to our IT operations. The ability to monitor, manage, and patch devices remotely without complicated setups has saved us time and headaches. While the ticketing system and integrations can be improved, the overall functionality makes up for these gaps. Pros It's lightweight, easy to deploy and has clean UI that doesn't require extensive training to get going. NinjaOne makes remote monitoring and management easy. Cons The ticketing system is fairly basic and feels limiting at times. While the native integrations available are helpful, they could and should expand further. Review Source KC Kevin C. IT Intern Warehousing Used the software for: Less than 6 months ### "Great RMM, but expensive and lacks some features" December 12, 2024 4.0 The company I worked at used NinjaOne for a while, and it was great, however, it lacked features that aren't critical, but nice to have. It was also quite a bit more expensive than some other RMM solutions. Pros NinjaOne is extremely easy to use, has robust automation features, responsive customer support, and comprehensive remote management. Cons Some cons of NinjaOne are its limited integration options, feature gaps, and it's a little pricey. Review Source AF Alexia F. CMO Consumer Electronics Used the software for: I used a free trial ### "I use NinjaOne to keep track of my tasks and collaborate with my team effortlessly." September 20, 2024 4.0 Pros The interface is user-friendly and the task management features are efficient. Cons I wish there were more customization options for task organization and prioritization. Review Source LM Lewis M. IT Specialist Real Estate Used the software for: 1-2 years ### "Lewis M Ninja review" July 11, 2024 5.0 Pros I love the features, specifically the fact that you can do ad hoc connections and users do not need to be on the domain. Cons Setting up was difficult, also difficult to remove and reinstall. Review Source NK Nyoro K. Construction Manager Construction Used the software for: 1-2 years ### "NinjaOne Has Been an Effective IT Management Tool" May 1, 2024 5.0 Pros NinjaOne has been a superb IT management solution. I like the reliability and ease of use of NinjaOne. Cons NinjaOne makes work easier. No dislikes about NinjaOne. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.