Capterra Logo
Helping businesses choose better software since 1999
NinjaOne

Reviews of NinjaOne

4.8 (238)
Write a Review!
Reviewer PictureReviewer Picture
Provider data verified by our Software & Services Research team, and reviews moderated by our Reviews Verification team. This page was last updated on January 26th, 2025.
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

NinjaOne Reviews

Showing 25 of 238 reviews
Overall
4.8
Ease of Use
4.7
Customer Service
4.7

About NinjaOne

NinjaOne enables fully automated patching for Windows, Mac, and Linux operating systems as well as robust Windows third party application patching. Our cloud-based patching architecture removes the requirement for complex infrastructure and allows IT leaders to patch any endpoint with an internet connection – regardless of network, domain, or location. Ninja is designed to fully automate your patch management process, improving security, driving compliance, and freeing up technician time. Learn more about NinjaOne

Pros

  • NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.

  • The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

  • Ease of use, visibility of all hardware is great, patch management and security is awesome, remote tools extremely helpful.

  • Speed is very important when you are dealing with customers who need quick resolution. Search is great and the speed with which it works is Amazing.

Cons

  • The Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

  • It's very much still being developed, and there are a few annoying ways that patching and scripting are set up that is unlike any other software I've used in the past.

  • The platform occasionally sent out false alerts which although we could react to, did prove a little frustrating at 1am.

  • Lack of built in scripting. Has custom scripting capability but a small script database.

(

Most Recent Video User Review for NinjaOne

SEE ALL VIDEO REVIEWS
Video Review

NinjaOne Review: NinjaOne Meets all IT Needs!

4.0
Posted on March 29, 2024POSTED BY:

Alec M.

IT ManagerReal Estate
Reviewer Source
)

Showing Most Helpful

Showing 25 of 238 reviews

Sort by:
Patrick P. avatar
Patrick P.
System administrator
Computer Software, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 4, 2023

"Best RMM in the business"

Overall: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Pros: NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Cons: A little tiny issue here and there, but nothing their technical support weren't able to handle.

Switched From: N-central
Reasons for Switching to NinjaOne: Switched from an CSP to onprem technical support
Eliot F.
Technical Lead
Information Technology and Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 4, 2023

"A solid, simple, modern RMM solution"

Overall: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Pros: We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Cons: Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Alternatives Considered: N-central
Reasons for Choosing NinjaOne: NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.
Switched From: LogMeIn Central
Reasons for Switching to NinjaOne: LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.
Laura T.
Marketing - Designer
Computer Software, 11-50 employees
Used the software for: I used a free trial
Overall Rating
3.0
Ease of Use
3.0
Customer Service
3.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 26, 2024

"NinjaOne keeps me organized and on top of my tasks effortlessly. It's a game-changer for productivity!"

Pros: Seamless task management and intuitive interface make it a go-to for staying on track.

Cons: The reporting features could be more robust, and I'd like to see more integrations with other apps.

Aiden A. avatar
Aiden A.
FullStack Engineer
Computer Software, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
November 22, 2024

"Good With Caveats "

Pros: Relatively expensive, especially for a small team. This seems to kind of conflict with the actual use case of ninja one, for small to medium teams. That being said, setting up management devices is extremely straight forward and saved a lot of time.

Cons: It is good at what it is good at, advanced features for automation and analytics is really difficult to properly accomplish. The learning curve is exponential, starting out simple.

Grant B.
Network Engineer
Financial Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 4, 2023

"Favorite RMM to use and manage"

Overall: I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.

Pros: Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Cons: Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

Alternatives Considered: Datto RMM, ConnectWise RMM, Atera and LogMeIn Central
Reasons for Choosing NinjaOne: Ease of use and very robust and smooth patch management experience.
Tomson B.
IT Administrator
Civil Engineering, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
December 4, 2023

"NinjaOne - Great potential"

Pros: It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Cons: The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

Reasons for Switching to NinjaOne: Helpdesk ticketing is very basic & does not offer any extra features or remote support tools
Ed E.
Retail and Repair Operations
Computer & Network Security, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 6, 2023

"Great company to help with all management needs"

Overall: [sensitive content hidden] is awesome and has always been there. He would reach out every few weeks and is always helpful. We were passed to a new rep that has only talked to me once so if I had one thing I would ask for [sensitive content hidden] back because he is a rockstar.

Pros: Price and features. When I need help I can reach out to my rep who helps me get direct access to support.

Cons: Interface still a work in progress. Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja.

Switched From: ConnectWise Automate
Reasons for Switching to NinjaOne: They were bought out by ConnectWise and support went down fast. So fast I can't even remember the name of the product or company. Switched to Ninja and didn't look back.
Bryson S.
Systems Administrator
Construction, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 8, 2024

"NinjaOne is great"

Overall: NinjaOne was very easy to setup and has been great so far.

Pros: So far, NinjaOne has been a fantastic product for our company.

Cons: Ticketing system could use a little bit of work, somewhat hard to find what you need sometimes in the admin center.

Reasons for Switching to NinjaOne: The price of ManageEngine went up significantly, switching to NinjaOne we were able to consolidate multiple vendors into one.
Gert-Jan S. avatar
Gert-Jan S.
Co-Owner - IT and Security Expert
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 7, 2024

"Configure, Deploy & Enjoy"

Overall: Great support, no guerrilla sales (yet ;)) hands-on technical sessions to adopt the product, and easy to use RMM tooling to get the best out of your servers and endpoints.

Pros: In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution!

Cons: For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution.

Andrew M.
Technician
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 10, 2024

"NinjaOne is the NumberOne RMM for MSPs"

Overall: Outstanding. I love NinjaOne and couldn't do my job efficiently without it.

Pros: Ease of use, ease of deployment, the GUI is simple yet gives you everything you need at a glance, simple patching functionality and asset organisation. NinjaOne is incredible.

Cons: I honestly can't of any shortcomings of NinjaOne. It's an incredible product and must have for any MSP.

Lucas B. avatar
Lucas B.
Director
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
3.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 12, 2023

"Great RMM for the price -Fast, Responsive and Feature rich!"

Pros: The interface once you get used to it is super fast and responsive. Great feature set, patching is very good and scripting also.

Cons: The interface is a bit odd, however once you get used to it and learn your way around, it's fine.

Alternatives Considered: N-sight, N-central and SuperOps.ai
Reasons for Choosing NinjaOne: Maturity, less complex then some of the other options while still having the important features we wanted.
Switched From: Syncro
Reasons for Switching to NinjaOne: Syncro was no longer suitable for our business.
Jessica B. avatar
Jessica B.
Lead Instructor & Senior Network Administrator
Education Management, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 28, 2023

"Great RMM with additional capabilities continuously added - Great price!"

Overall:

Pros: It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Cons: Nothing - usually there is something, but I have no cons.

Reasons for Choosing NinjaOne: Combination of things: Price, implementation time, and their sales/tech team!
Switched From: N-central
Reasons for Switching to NinjaOne: Tools, ease of access, low overhead. Every conversation I have had with sales included their various members of their tech team. Extremely knowledgeable & not pushy at all. Last provider was extremely annoying when it came to asking about new licenses, tools, updates, etc. Their web portal was outdated and was a convoluted UI. A member of their sales team was EXTREMELY PUSHY & RUDE! Did not want to take no for an answer & couldn't possibly comprehend my lack of time for their sales calls. I am much happier with NINJA - SO GLAD I MADE THE SWITCH!!
Kamran H.
3rd Line
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 24, 2020

"Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!"

Overall: NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Pros: For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Cons: There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Reasons for Choosing NinjaOne: The integration and the way everything worked at Ninja was great and just fit for us to seamlessly move over all of our customer devices easily. The support is also great and responsive, and also very friendly and helped us throughout the process. Fantastic all around
Switched From: ConnectWise Automate
Reasons for Switching to NinjaOne: I'm not fond of ConnectWise, I feel as if it has too much to offer, which is not a bad thing but in a lot of areas it is just underdeveloped, buggy, slow and clunky. So many things do not work and being very technically versed speaking to the support team a lot of the time just got no where.
Luca R. avatar
Luca R.
Sig.
Computer & Network Security, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 28, 2022

"Software per MSP"

Overall: It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.

Pros: What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Cons: The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Alternatives Considered: SolarWinds Service Desk
Reasons for Choosing NinjaOne: Price, simplicity, functionality and product offer
Switched From: Datto RMM
Reasons for Switching to NinjaOne: Because Ninjaone in my opinion handled the update patch better. Furthermore, the price includes a ticketing system
Gil M. avatar
Gil M.
CTO
Accounting, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 22, 2022

"Best-in-class RMM for internal IT Departments"

Overall: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Pros: After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Cons: Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternatives Considered: Datto RMM, Syncro and N-central
Reasons for Choosing NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.
Erik D. avatar
Erik D.
IT Specialist
Computer & Network Security, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 1, 2020

"Ninja RMM was what we were waiting for"

Overall: From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.

Pros: The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Cons: Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Alternatives Considered: Datto SIRIS
Reasons for Choosing NinjaOne: Because the ease off use, and Ninja is way more faster with applying tasks or commands.
Switched From: Datto SIRIS
Reasons for Switching to NinjaOne: We were supprised during the demonstration, didn't know it can also work that easy, but still a complete solution. At the moment we still have an active period with Datto, but we don't use it anymore, just a few months remaining right now....
Lewis M.
IT Specialist
Real Estate, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
3.0
Features
5.0
Value for Money
3.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 11, 2024

"Lewis M Ninja review"

Pros: I love the features, specifically the fact that you can do ad hoc connections and users do not need to be on the domain.

Cons: Setting up was difficult, also difficult to remove and reinstall.

Stephen H.
Ceo and owner
Computer & Network Security, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 2, 2024

"Reviews of product "

Pros: It's very easy to use it was. It was even easier to train somebody how to use it.

Cons: It could always be user-friendly or more. Also the price too

James H.
Network Support Technician
Leisure, Travel & Tourism, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 4, 2023

"Ninja Remote "

Overall: Very happy with the product, Will continue Using.

Pros: Ease of deployment,and ability to Remote in

Cons: Having to write custom Scripts. Could also use marketing Materials and setup plans for MSP's

Juan Carlos E. avatar
Juan Carlos E.
SEO
Computer Software, 1-10 employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 12, 2023

"Take your skills to the next level"

Overall: It allows me to stay on top of any device performance issues or anomalies, so I can take quick action to fix them before they affect users.Also, the customer service is exceptional.

Pros: I really like this platform, I can solve user problems quickly and efficiently, which saves me time and increases my productivity.

Cons: If I had to mention one thing, I would say that the initial learning curve might require a bit of time and effort to fully familiarize yourself with all the functionalities and features of the platform but I still loved it.

Drew B.
Practice Director
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
March 9, 2023

"NinjaOne review from a user"

Overall: Overall, a good experience and happy with the product

Pros: It has a user friendly website and mobile app

Cons: Support can be lacking and deploying policies can be difficult at times

Reasons for Switching to NinjaOne: Looking for a better product
Kenneth F.
Accounting
Import and Export, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 3, 2023

"My personal view of NinjaOne"

Pros: NinjaOne was simple to use and navigate, with clear and concise instructions. The interface was simple to use, and features like the ability to quickly create and customize forms, automated notifications and reminders, and built-in analytics were extremely useful. Overall, I found NinjaOne to be an effective and efficient tool for managing my business activities.

Cons: The lack of customization options and inability to add additional features or customize the user experience were the least appealing aspects of NinjaOne. Furthermore, the user interface was clunky and unintuitive, making it difficult for new users to quickly learn how to use the app.

Matthew S.
Network Manager
Education Management, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 3, 2021

"FGS RMM Review"

Overall: We have great support from our account manager and the support team at Ninja RMM. The platform did exactly what we needed and wasn't over priced.

Pros: Having the constant monitoring and alerting sat in the background was so helpful. We did not have to worry about constantly checking the health of our network every 10 minutes as we could rely on Ninja RMM to do this for us and alert us when something started to go wrong.

Cons: The platform occasionally sent out false alerts which although we could react to, did prove a little frustrating at 1am

Reasons for Choosing NinjaOne: We looked a series of opensource and paid for alternative, but ninja had that cutting edge with its monitoring and web platform
Tony L. avatar
Tony L.
CTO
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 17, 2018

"It's cut down on the amount of time needed to manage our RMM tool so we can focus on our customers."

Overall: Oh were to start. Our old RMM tool was complicated and over whelming. NinjaRMM is simple to use and understand, and doesn't take anytime for someone to pick up and use. We even have a few customers that log in and use the tool. It's just simple, and that's what I wanted. As I said in the review, now we can spend more time with our customers, and less time babying the RMM tool to make sure it's working. Thanks Ninja =)

Pros: 1. Search - something so simple can be the best feature. Our old RMM tool couldn't come close. 2. Ease of creating a policy for a customer or type of device in a customer. 3. Integration with 3rd party tools like AutoTask and TeamViewer. 4. Website branding - New feature, and we love it. 5. SysTray icon has been wonderful! I love the fact that we can use our own icons and give it our own flair. 6. Reports - They look nice and are simple to understand.

Cons: 1. TeamViewer. Not a fan. I'm sure it's not a big deal if you are new to this kind of thing. But we have used a lot of remote control tools in our 20+ years, and there are better options. 2. Can't install software on the fly. You have to use policies and a Schedules Action. I wish there was an option to upload an MSI/EXE/Other Scripts and run to a list of machines or all machines within a company. And give us the ability to turn this on and off so we can have customers do this as well. 3. I wish the update system was also about to update Windows 10 builds. This is still a manual process unless the customer has a server and we can push a script to install a Windows 10 update via UNC.

Fabio S. avatar
Fabio S.
Quality, IT, Management Control
Textiles, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 5, 2022

"IT management done easy"

Overall: Fantastic: device inventory, remote management, one-click deploy of apps, etc... And for the "support" perspective, the alert system has anticipated lot of failures/problems even before end user discovered them.

Pros: From a single dashboard is possible to diagnose problems and anticipate failures. Daily management (updates, installs, maintenance, etc...) are super-easy.

Cons: Core functions: nothing to add, in my opinion. Since we use Synology nas, an official Ninja app could be appreciated to monitor/manage also those NAS.

Alternatives Considered: Pulseway
Reasons for Choosing NinjaOne: EU servers and support

Video User Reviews for NinjaOne

Listen to customers review their experience with NinjaOne.
NinjaOne Review: NinjaOne Meets all IT Needs!
By Alec M.March 29, 2024
Feature Rich RMM for Modern Times!
Lucas B. avatar
By Lucas B.October 6, 2023