--- title: "NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is NinjaOne the right IT Asset Management solution for you? Explore 298 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/184229/NinjaOne/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- NinjaOne 4.7 (298) [View alternatives](https://www.capterra.com/p/184229/NinjaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of NinjaOne Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews JD Josh D IT Support EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The strong remote access tools, automation capabilities, alerting and responsive support make it a reliable solution for day-to-day IT operations. While some advanced features could be improved, it's one of the better RMM products I've worked with and is a platform I would happily continue using.“ July 7, 2026 BH Bradley H Head of Managed ServicesInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Originally we went with Atera for our primary RMM software, however we found some certain core fundamental features to be extremely painful (Script running, Remote Access, Patching, reliability etc.)“ June 2, 2026 RW Rich W Executive DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours.“ May 4, 2026 EK Eric K OwnerComputer Networking, 2 - 10 employeesUsed the software for: 1-2 years. “I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine).“ September 22, 2025 JD Josh D IT Support EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Ticket management is well integrated and helps keep support work organised, while customer support is generally very responsive and helpful when issues do arise.“ July 7, 2026 SG Stephen G IT ManagerUtilities, 51 - 200 employeesUsed the software for: I used a free trial. “I ran the product along side other product trials and its vulnerability management was extremely poor and missed so many vulnerabilities.“ November 6, 2025 Bobby A Technical SupportInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Overall, our experience with NinjaOne has been very positive. Since moving over from Kaseya’s stack in February 2025, our team has had a much easier time managing devices, handling remote support, and staying on top of tickets and deployments.“ May 26, 2026 ER Ethan R IT TechnicianFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved.“ September 9, 2025 ## Showing most helpful reviews Showing 1-25 of 298 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Blake A. IT Technician Retail Used the software for: 2+ years ### "Reliable RMM That Actually Delivers" May 7, 2026 5.0 The thing about NinjaOne is that it’s been that kind of solution where everyone goes about their day because it gets the work done, which is what an RMM should be able to do. The onboarding was a bit of a pain but it got better once things started falling into place. All in all, it's something I would recommend to anyone. Pros NinjaOne has truly made endpoint management easier. The dashboard provides all the information needed, and it does not feel overwhelming at all. Patching and remote access both work effectively, and this may seem simple, but this is something that few products can achieve. It allows us to save a lot of time that would otherwise be wasted on communication. Cons While the initial configuration and setup process may require some more effort than anticipated, particularly while setting up policies and automation, the documentation is fairly good, though one may have to do a bit of digging at times. Not deal breakers by any means, but something to consider nonetheless. Review Source VR Verified Reviewer IT Solutions Architect Information Technology and Services Used the software for: 2+ years ### "Everything you need, nothing you dont, that all works reliably and affordably" May 6, 2026 5.0 MSPs have a litany of responsibilities in today's online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope can is greatly dynamic from not just client to client but within each clients environment. NinjaOne makes many tasks, especially remote management, patching, and backup a snap! The GUI is granular for experienced IT professionals to appreciate, yet not being so overwhelming that new talent can dive right in to the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered, makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate and markup and propose greater value to clients. A great tool. Seeing the team over at Ninja be in a constant state of development is also a great sign. With regular feature improvements, additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as BitDefender Gravity Zone, and some other 3rd party direct integrations are a literal toggle to setup and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. ### Proposed Corrections 1. \*\*“Our scope can is greatly dynamic”\*\* → “Our scope is greatly dynamic” 2. \*\*“within each clients environment”\*\* → “within each client’s environment” 3. \*\*“Tiered and a la carte pricing that is perfectly centered, makes it”\*\* → “Tiered and a la carte pricing that is perfectly centered makes it” 4. \*\*“BitDefender Gravity Zone”\*\* → “Bitdefender GravityZone” 5. \*\*“3rd party”\*\* → “third-party” 6. \*\*“Its simply a great product”\*\* → “It’s simply a great product” 7. \*\*“doesnt”\*\* → “doesn’t” 8. Added a few commas and periods for readability only. --- MSPs have a litany of responsibilities in today’s online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope is greatly dynamic, not just client to client, but within each client’s environment. NinjaOne makes many tasks, especially remote management, patching, and backup, a snap! The GUI is granular for experienced IT professionals to appreciate, yet not so overwhelming that new talent can dive right into the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate markup and propose greater value to clients. A great tool. Seeing the team over at Ninja in a constant state of development is also a great sign. With regular feature improvements and additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. It’s simply a great product that doesn’t get lost in trying to be every single product from every other vendor. It does all the things it does well, which is exactly what is needed for anyone using its features. When everything else breaks, Ninja will still be there to help get it all back up and running. Pros NinjaOne makes complex MSP responsibilities much easier to manage, especially with remote monitoring, patching, and backups. Its interface strikes a great balance, powerful and detailed for experienced IT professionals, while still being approachable for newer team members. The platform’s flexible, tiered pricing adds strong value, making it easy to either increase service profitability or pass savings on to clients. Overall it’s a well rounded solution that fits a wide range of IT environments. Cons I would like to see more integrations. EDR would be great. Otherwise no complaints and we have had great experiences with Ninja. Any issues we have found or ran into, were all user error or interface confusion. All of which were addressed and many things changed for us by Ninja. The Cons are minor. We are glad that integrations are slow to expand because we know that they are making sure new integrations work flawlessly. Thats a good thing. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing NinjaOne We currently have Ninja deployed. We have not decided if we want to migrate. Ninja has served us VERY well. It would be hard to get us to pull away from them. However there are some points that we would like to have under one roof. Ninjas Backup needs to be more granular. Backup of VMs is clunky, and RPO isnt as granular as we would like. No EDR is a consideration as well. Review Source RS Robert S. Director of Information Assurance Hospital & Health Care Used the software for: 2+ years ### "NinjaOne - Customer service Nightmare and total money grab" March 5, 2025 1.0 We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. Pros Screen share/connect software runs smooth and efficient Cons Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing NinjaOne Pricing was our main goal, it allowed us to move to an RMM solution from Logmein but we outgrow this solution within 2 years Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Ninja could not longer provide the high level of software we need. Found outsourcing task that use to be done in Ninja to outside software vendors costing more money than we had started. Review Source RW Rich W. Executive Director Information Technology and Services Used the software for: 2+ years ### "NinjaOne is the RMM for You!" May 4, 2026 5.0 I have been working with Ninja since their inception, bringing them into both of my organizations. When I switched to NinjaOne 10 years ago and it has been a game-changer for our small IT team. The platform is incredibly intuitive and easy to navigate compared to our previous RMM. Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours. Alerts are accurate with very few false positives, and their support team has been excellent. Every ticket we’ve opened was resolved quickly. Overall, NinjaOne has significantly improved our efficiency and given us much better visibility and control over our clients’ environments. Highly recommend it. Pros NinjaOne is the Best Value for your Dollar RMM Service out there. The Dashboard is easy to Navigate. Using Ninja saves me hours of time a week. We use it for everything from Fixing issues behind the scenes to Remote Access of Devices. Cons The honest truth, my one issue is the mobile App functionality, but how much do you expect to be able to do from your Phone. Switched from [Alteris BMS](https://www.capterra.com/p/66194/Alteris-BMS/) Cost was the major reason for our initial switching. Review Source TB Tyler B. Tier Two Technician Information Technology and Services Used the software for: 2+ years ### "NinjaOne will make you the Sensei of your own Dojo" March 3, 2026 5.0 I love NinjaOne. This was one of the best decision to move to this platform! The customization and freedom that we have over this tool is fantastic. Compared to it's competitors, it is not as rigid and allows for some very easy use. Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits. Pros The customization that can be done through NinjaOne is endless! This is the absolute all-in-one IT management tool. Their built-in remote access tool (Ninja Remote) and screen monitoring is a welcomed addition over competitors and it functions very well. Set up is very easy and straight forward and can be tailored to how you want it to function, for a multitude of locations, clients, organizations, etc. Their customer support is also top notch. Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of resources. Cons Some parts of the tool rely on functionalities/apps, whether you actively use them or not. In order to use custom fields, it needs to have the NinjaOne Documentation app enabled in order to function properly. We do not use their documentation app, so there are fields that sit blank. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We found that connectwise was too rigid, performance was poor and we had no ability to customize the tool to our needs. Review Source NO Nelson O. IT Systems Administrator Financial Services Used the software for: 1-2 years ### "Almost perfect" March 9, 2026 5.0 NinjaOne RMM provides a very direct and productive IT management experience, particularly for the teams who like simple tools, quick set, up, and trustworthy automation. People like the straightforward look and the natural way the tasks are designed, which helps to make monitoring, remote access, patching, and other tasks very easy even when the number of computers to be maintained is very big. The great usability and timely help are very much appreciated aspects and are seen as a means for IT teams to be able to tackle the problems fast and lessen their working hours. Pros The agent is very light and can be installed effortlessly by Intune or whichever way you like your organization. The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus. Cons While the limited customization options and complicated policy enforcement can make things a bit confusing, the alerting system and filtering capabilities definitely need to be improved for more effective monitoring. But really, it's not a terrible lineup, it just needs a few adjustments. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) They were not good after they were bought out by ConnectWise Review Source EK Eric K. Owner Computer Networking Used the software for: 1-2 years ### "Simplifying IT Oversight with NinjaRMM" September 22, 2025 5.0 Overall, super happy and impressed. We tried both N-Able and Ninja, and it was a clear winner. Their support has been great, and our account executive is also really knowledgeable. If we can't figure it out via the dojo docs, we've always been given clear instructions via their support team. Pros Overall, the user interface is clean, informative and modern. You are able to easily navigate between organizations. Profile management is easy and allows you to categorize systems by location (and apply a policy at a location level). Having a single pane of glass to review each morning saves a significant amount of time and allows me to be proactive in letting my end users know where troubles are, rather than having them report - helps show the value of purchasing the services from me. Cons The backup features are getting better, but there are still some rough patches (for us at least). I'd like the opportunity to back up to a cloud provider (and storage target of my choice), as well as the ability to back up hardware devices. I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine). This works for some of the smaller data stores, but not the larger ones. Alternatives considered [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing NinjaOne Solely the UI - while they have a lot of overlaps in the feature set, MSP manager looked (to us) like something out of the early 2000's. The look and feel of NinjaOne is modern and intuitive. Review Source SB Steve B. Systems Admin Hospital & Health Care Used the software for: 1-2 years ### "NinjaOne Simplifies IT Operations" September 9, 2025 4.0 NinjaOne has provided a reliable and user-friendly solution for managing systems. The dashboard is clean, reporting is effective, and deployment is straightforward. It has streamlined IT operations and reduced overhead. Pros The product offers a seamless deployment process. Easily deployable with minimal effort and Deploy in minutes, not hours Cons The solution should provide expanded support for on-premises backups. The current backup solution would benefit from additional on-premises backup options Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) NinjaOne offered a single dashboard to manage all endpoints, servers, and devices, unlike our previous solution which was fragmented. Review Source LK Lorenzo K. Security Project Engineer Computer & Network Security Used the software for: 2+ years ### "Best RMM on the Market" September 9, 2025 5.0 Overall, my experience with NinjaOne has been exceptional. From the considerate account managers, to the devoted development team who actually cares about feedback on how to improve the platform. There has not been a moment we have considerate an alternate RMM solution since we adopted NinjaOne, and I don't anticipate that changing any time soon. Pros NinjaOne's dedication to improvements, engagement with their community, and strong automation capabilities all make this platform a no brainer to me. On top of these, the interface is extremely user friendly for new users, and issues are rarely present on the platform itself. Cons Customer support has been declining in quality over the last few years. Organizational features still are not quite where we'd like them, in that it would be nice to have folder structures for things like policies, reports, etc. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne NinjaRMM at the time had a good reputation in the MSP space on Reddit and Discord and it met our needs, while trusting their fast turn around on customer feedback. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Patch management issues, pricing, and customer support issues. Review Source RW Randal W. Managing Partner Computer & Network Security Used the software for: 1-2 years ### "Be the Sensei to your clients with Ninja" September 9, 2025 5.0 From day 1, the setup was easy, the interface intuitive and we are taking advantage of the automation more and more. Even Ninja Remote is far superior to TeamViewer. Pros NinjaOne is the tool we use on a daily basis to stay on top of all issues relating to our MSP business in regards to our clients. Cons The cost can add up, but we more than make it up in saved time and of course, this is covered by our monthly plans. I did wish we could reset some of the alerts, especially on computers that have been offline for a while. Switched from [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) At the time, their patch management did not work well for us. Review Source AJ Andrew J. NOC lead Information Technology and Services Used the software for: Less than 6 months ### "Best decision we have made" May 4, 2025 5.0 It has been a positive game changer for us. We were able to lift and shift from our old RMM in a matter of weeks and now are building at an incredible pace. Pros Extremely fast and responsive. Coming from other solution this RMM never slows down. Cons There could be more granular permissions. Right now it’s not super clear what rights will affect other parts of the platform. Org level custom fields should be a thing and just aren’t yet. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Too many issues with Ncentral remote control and unreliable agents Review Source GF Gabriel F. IT Intern Computer Software Used the software for: Less than 6 months ### "Intuitive User Interface" February 26, 2025 4.0 Overall it was very easy to use and a good experience Pros The User interface is pretty intuitive and easy to use Cons Its relatively pricey when you compare to similar products Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing NinjaOne More customizable components and easy to integrate Review Source TB Tomson B. IT Administrator Civil Engineering Used the software for: 6-12 months ### "NinjaOne - Great potential" December 4, 2023 4.0 Pros It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive. Cons The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Helpdesk ticketing is very basic & does not offer any extra features or remote support tools Review Source NA Nick A. Technical Manager Computer & Network Security Used the software for: 1-2 years ### "Must read for anyone exploring RMM options in the marketplace... Look no further!" September 23, 2020 5.0 The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was the last thing that sealed the deal for us, it was our experience dealing with Ninja as a company that really won us over. Merely reading through Ninja's website and social media content made us feel as if they were speaking directly to us, they seemed to know the pain & struggles we were feeling with our incumbent and purportedly had the answer - we had a good feeling, but the proof would be in the pudding... I submitted a query via their website and awaited contact. In the not too distant future I got a call from one of their Account Executives to follow up. \[SENSITIVE CONTENT HIDDEN\], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales techniques or hard-play negotiations here. After about 2 months or so of discussions, technical demonstrations and aggressive testing by ourselves Ninja made us an offer. All I'll say is that they suggested a 12 month term, but we were that confident that we asked for longer. Pros Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it. Cons We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of. Reason for choosing NinjaOne In case it hasn't been clear so far, we're major advocates of Ninja RMM. They are a company that continue to demonstrate to us that they are committed to building a long lasting and fruitful partnership, which (quite intentionally, I’m sure) leaves us feeling like we don’t want to do business with anyone else. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) We're a UK based MSP covering London and surrounding areas with approximately 170 clients and 4000 devices under management. Having fallen out of love with our existing RMM provider who we'd partnered with since 2012 we found ourselves in mid-2019 exploring the marketplace to see if there was another platform out there that could cater for our RMM needs. The contract with our incumbent was set to expire at the end of November, to give ourselves enough room we wanted to be fully migrated by the end of October. We were able to migrate our 4000 devices in about 2 weeks using our incumbents system and some clever scripting to deploy the ninja agent, and Ninja's system to swiftly uninstall the old one. Review Source sM scott M. IT Director Financial Services Used the software for: 2+ years ### "NinjaOne is Aces " February 23, 2026 5.0 After having this tool in our environment, it would be tough not to have this tool. This replaced GoTo Assist for us because it had so much more to offer. It's been the best addition to environment we have made in the last 10 years. Pros The remote access gives us more than one option. Patch management is a bonus, They constantly update and fix bugs and issues. Support is solid. Cons That I can't integrate out Bit Defender license into their platform it need to be purchased through them. Review Source RS Robin S. Systemadministrator Information Technology and Services Used the software for: 1-2 years ### "Top servicetool for a small price" September 10, 2025 5.0 As a service provider, I was able to significantly reduce my workload per customer. We were also able to significantly reduce maintenance costs per device for customers. My customers are extremely satisfied with this feature. Pros I use NinjaOne's endpoint management as an MSP. Many of my customers depend on having a clean IT infrastructure with up-to-date security patches, etc. This is relatively easy to achieve with NinjaOne. The dashboard is relatively easy to use from both an administrative and customer perspective. Managing the endpoint management of a single device or even the entire organization is easy. Using the company's own Dojo, you can find many problems or issues that can be solved quickly without contacting a technician. However, if you do need to contact a technician, this is usually possible in a timely manner. Ticket management, if booked, is also easy to use and clear. Cons There is little negative to say here. However, if you do need help, competent contact persons are quickly available. Review Source DC David C. System Administrator Law Practice Used the software for: 1-2 years ### "NinjaOne is Great" September 12, 2025 5.0 Pros Having a central pane of glass for all of my network management needs is fantastic. I am able to control patches, remote control user PCs, and deploy software seamlessly. Cons We are looking to have a full mobile device management capability with conditional access to completely lock down our environment. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Software was provided by a previous MSP. Review Source MC Matthew C. Support Engineer Computer & Network Security Used the software for: 6-12 months ### "Easy to Use and Reliable RMM" September 9, 2025 5.0 Overall, NinjaOne has been a really solid RMM tool. It saves a lot of time on day-to-day tasks and makes it easy to keep everything updated and healthy. It feels reliable, and it’s taken a lot of stress out of managing multiple systems. Pros I really like how simple NinjaOne is to use. The interface is clean, and it doesn’t take long to get the hang of it. The automation is a big time-saver — patching, scripts, and software installs just run smoothly in the background. I also appreciate how stable the remote access is, and their support team is genuinely helpful when you need them. Cons The reporting side could be better. I wish there were more options to customize reports, especially for clients who want something branded or a bit more detailed. The mobile app works, but it’s definitely not as full-featured as the desktop version. Review Source ER Ethan R. IT Technician Financial Services Used the software for: 2+ years ### "NinjaOne Valuable Management Tool." September 9, 2025 4.0 Beneficial to the company, useful as a tool for IT to provide remote assistance and manage computers remotely. Pros Solid remote access tool allowing us to provide support to employees across the country. Simple and easy to manage patch management with a responsive and clear dashboard that features important alerts. Cons Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved. Review Source JG Justin G. IT Specialist Food & Beverages Used the software for: 2+ years ### "Everything you need! " July 2, 2025 5.0 I've used NinjaOne for multiple companies now. They are a great RMM most of the features you need for managing and configuring all your devices. I was overall very happy with it. Pros Ease of use. The UI is very friendly and makes using the product a joy. It is very feature fledged, with more features on the way. Cons There were times were some features were slightly glitchy. Support was helpful to troubleshooting and escalating issues. Review Source eT eldho T. battery test tecnition Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "excellent tool" May 13, 2026 5.0 Users consistently praise the modern, clean, and easy-to-navigate dashboard. Frequently rated highly for fast response times and helpful engineering staff. Pros The HTML5-based user interface is highly responsive, allowing technicians to move quickly between dashboard Cons The total system filters out alert clutter, enabling teams to target unhealthy endpoints efficiently. Review Source NL Nathan L. CEO Owner Computer & Network Security Used the software for: 6-12 months ### "Great Product for a new MSP" April 28, 2025 4.0 Very good product and it is a solid platform. Great for an MSP that is just starting out, as we were. Pros Easy to use and setup. There was not much training that needed to be completed. The RMM access was very intuitive and easy to use. Cons It was not that granular. I needed something that was more robust at the time. There were not a lot of options to drill down to groups of machines. Review Source PW Palash W. Operations Consultant Computer & Network Security Used the software for: Less than 6 months ### "User-friendly RMM plaform with great automations" March 10, 2025 4.0 NinjaOne has been a solid addition to our IT operations. The ability to monitor, manage, and patch devices remotely without complicated setups has saved us time and headaches. While the ticketing system and integrations can be improved, the overall functionality makes up for these gaps. Pros It's lightweight, easy to deploy and has clean UI that doesn't require extensive training to get going. NinjaOne makes remote monitoring and management easy. Cons The ticketing system is fairly basic and feels limiting at times. While the native integrations available are helpful, they could and should expand further. Review Source KC Kevin C. IT Intern Warehousing Used the software for: Less than 6 months ### "Great RMM, but expensive and lacks some features" December 12, 2024 4.0 The company I worked at used NinjaOne for a while, and it was great, however, it lacked features that aren't critical, but nice to have. It was also quite a bit more expensive than some other RMM solutions. Pros NinjaOne is extremely easy to use, has robust automation features, responsive customer support, and comprehensive remote management. Cons Some cons of NinjaOne are its limited integration options, feature gaps, and it's a little pricey. Review Source Ghassan C. executive manager E-Learning Used the software for: 6-12 months ### "Ninjaone makes IT more efficient and meets our requirements " October 29, 2022 5.0 NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.With its ability to support a large number of computers while I am in my office, and its ability to proactively and reliably manage the infrastructure of our client's network, I consider it my right hand in my dealings with my clients and it has saved me the time to go to the client site, which I invested by adding more clients.Most importantly, I am a fan of working from home and social distancing to prevent some diseases.as well as the automation of the program Routine operations, are carried out without intrusiveness, which greatly improves work efficiencyNinja One customer support is provided by the help desk where they handle problems and help me reach my goal of serving my customers. Pros Once you are logged in to the website, the website will take you through the basic setup of your account, client's account, etc. Then you will be able to start using NinjaOne and easily go to the settings page to further customize your work.I consider NinjaOne as my right hand, NinjaOne is distinguished with a distinctive interface and a reasonable price with its dependence on cloud storage, and the software installations and server restarts are some of our best uses, and I'll not forget to mention that NinjaOne has a great email alerts system.A good advantage to work while ensuring social distancing to reduce the chances of infection with corona Cons To fully work with NinjaOne and serve the customer will, I have to use software like TeamViewer or Splashtop. , which I find underestimated the degree of safety. 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