--- title: "NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is NinjaOne the right Remote Support solution for you? Explore 296 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/184229/NinjaOne/reviews/" page_type: "reviews" language: "en" --- NinjaOne 4.7 (296) [View alternatives](https://www.capterra.com/p/184229/NinjaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of NinjaOne Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews JD Josh D IT Support EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The strong remote access tools, automation capabilities, alerting and responsive support make it a reliable solution for day-to-day IT operations. While some advanced features could be improved, it's one of the better RMM products I've worked with and is a platform I would happily continue using.“ July 7, 2026 BH Bradley H Head of Managed ServicesInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Originally we went with Atera for our primary RMM software, however we found some certain core fundamental features to be extremely painful (Script running, Remote Access, Patching, reliability etc.)“ June 2, 2026 NO Nelson O IT Systems AdministratorFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus.“ March 9, 2026 ER Ethan R IT TechnicianFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved.“ September 9, 2025 JK Joe K System AdministratorCivil Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “It helps me and my team manage the health of remote machines, administer software, fix issues, track/log problems, and report on the overall well-being of the company's infrastructure.“ September 11, 2025 EK Eric K OwnerComputer Networking, 2 - 10 employeesUsed the software for: 1-2 years. “I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine).“ September 22, 2025 RW Rich W Executive DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours.“ May 4, 2026 JH James H IT Infrastructure ManagerTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “We did struggle with support for our Rocky Linux based devices, the device agent seems to stop unexpectedly in our environment“ September 9, 2025 ## Showing most helpful reviews Showing 1-25 of 296 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Blake A. IT Technician Retail Used the software for: 2+ years ### "Reliable RMM That Actually Delivers" May 7, 2026 5.0 The thing about NinjaOne is that it’s been that kind of solution where everyone goes about their day because it gets the work done, which is what an RMM should be able to do. The onboarding was a bit of a pain but it got better once things started falling into place. All in all, it's something I would recommend to anyone. Pros NinjaOne has truly made endpoint management easier. The dashboard provides all the information needed, and it does not feel overwhelming at all. Patching and remote access both work effectively, and this may seem simple, but this is something that few products can achieve. It allows us to save a lot of time that would otherwise be wasted on communication. Cons While the initial configuration and setup process may require some more effort than anticipated, particularly while setting up policies and automation, the documentation is fairly good, though one may have to do a bit of digging at times. Not deal breakers by any means, but something to consider nonetheless. Review Source TB Tyler B. Tier Two Technician Information Technology and Services Used the software for: 2+ years ### "NinjaOne will make you the Sensei of your own Dojo" March 3, 2026 5.0 I love NinjaOne. This was one of the best decision to move to this platform! The customization and freedom that we have over this tool is fantastic. Compared to it's competitors, it is not as rigid and allows for some very easy use. Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits. Pros The customization that can be done through NinjaOne is endless! This is the absolute all-in-one IT management tool. Their built-in remote access tool (Ninja Remote) and screen monitoring is a welcomed addition over competitors and it functions very well. Set up is very easy and straight forward and can be tailored to how you want it to function, for a multitude of locations, clients, organizations, etc. Their customer support is also top notch. Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of resources. Cons Some parts of the tool rely on functionalities/apps, whether you actively use them or not. In order to use custom fields, it needs to have the NinjaOne Documentation app enabled in order to function properly. We do not use their documentation app, so there are fields that sit blank. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We found that connectwise was too rigid, performance was poor and we had no ability to customize the tool to our needs. Review Source RS Robert S. Director of Information Assurance Hospital & Health Care Used the software for: 2+ years ### "NinjaOne - Customer service Nightmare and total money grab" March 5, 2025 1.0 We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. Pros Screen share/connect software runs smooth and efficient Cons Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing NinjaOne Pricing was our main goal, it allowed us to move to an RMM solution from Logmein but we outgrow this solution within 2 years Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Ninja could not longer provide the high level of software we need. Found outsourcing task that use to be done in Ninja to outside software vendors costing more money than we had started. Review Source NO Nelson O. IT Systems Administrator Financial Services Used the software for: 1-2 years ### "Almost perfect" March 9, 2026 5.0 NinjaOne RMM provides a very direct and productive IT management experience, particularly for the teams who like simple tools, quick set, up, and trustworthy automation. People like the straightforward look and the natural way the tasks are designed, which helps to make monitoring, remote access, patching, and other tasks very easy even when the number of computers to be maintained is very big. The great usability and timely help are very much appreciated aspects and are seen as a means for IT teams to be able to tackle the problems fast and lessen their working hours. Pros The agent is very light and can be installed effortlessly by Intune or whichever way you like your organization. The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus. Cons While the limited customization options and complicated policy enforcement can make things a bit confusing, the alerting system and filtering capabilities definitely need to be improved for more effective monitoring. But really, it's not a terrible lineup, it just needs a few adjustments. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) They were not good after they were bought out by ConnectWise Review Source EK Eric K. Owner Computer Networking Used the software for: 1-2 years ### "Simplifying IT Oversight with NinjaRMM" September 22, 2025 5.0 Overall, super happy and impressed. We tried both N-Able and Ninja, and it was a clear winner. Their support has been great, and our account executive is also really knowledgeable. If we can't figure it out via the dojo docs, we've always been given clear instructions via their support team. Pros Overall, the user interface is clean, informative and modern. You are able to easily navigate between organizations. Profile management is easy and allows you to categorize systems by location (and apply a policy at a location level). Having a single pane of glass to review each morning saves a significant amount of time and allows me to be proactive in letting my end users know where troubles are, rather than having them report - helps show the value of purchasing the services from me. Cons The backup features are getting better, but there are still some rough patches (for us at least). I'd like the opportunity to back up to a cloud provider (and storage target of my choice), as well as the ability to back up hardware devices. I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine). This works for some of the smaller data stores, but not the larger ones. Alternatives considered [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing NinjaOne Solely the UI - while they have a lot of overlaps in the feature set, MSP manager looked (to us) like something out of the early 2000's. The look and feel of NinjaOne is modern and intuitive. Review Source SB Steve B. Systems Admin Hospital & Health Care Used the software for: 1-2 years ### "NinjaOne Simplifies IT Operations" September 9, 2025 4.0 NinjaOne has provided a reliable and user-friendly solution for managing systems. The dashboard is clean, reporting is effective, and deployment is straightforward. It has streamlined IT operations and reduced overhead. Pros The product offers a seamless deployment process. Easily deployable with minimal effort and Deploy in minutes, not hours Cons The solution should provide expanded support for on-premises backups. The current backup solution would benefit from additional on-premises backup options Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) NinjaOne offered a single dashboard to manage all endpoints, servers, and devices, unlike our previous solution which was fragmented. Review Source LK Lorenzo K. Security Project Engineer Computer & Network Security Used the software for: 2+ years ### "Best RMM on the Market" September 9, 2025 5.0 Overall, my experience with NinjaOne has been exceptional. From the considerate account managers, to the devoted development team who actually cares about feedback on how to improve the platform. There has not been a moment we have considerate an alternate RMM solution since we adopted NinjaOne, and I don't anticipate that changing any time soon. Pros NinjaOne's dedication to improvements, engagement with their community, and strong automation capabilities all make this platform a no brainer to me. On top of these, the interface is extremely user friendly for new users, and issues are rarely present on the platform itself. Cons Customer support has been declining in quality over the last few years. Organizational features still are not quite where we'd like them, in that it would be nice to have folder structures for things like policies, reports, etc. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne NinjaRMM at the time had a good reputation in the MSP space on Reddit and Discord and it met our needs, while trusting their fast turn around on customer feedback. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Patch management issues, pricing, and customer support issues. Review Source PA Peter A. Automation Engineer Information Technology and Services Used the software for: 2+ years ### "The Best Modern Day RMM" September 9, 2025 5.0 We migrated to NinjaOne from CW Automate and have not looked back in any capacity. The platform is well designed and functions well. It is our most critical line of business application for supporting our clients and we are very happy with the solution. Pros The UI and dashboard is simple, clean, and effective. They have feature parity and then some across their RMM and remote software that allows our team to manage a significant amount of endpoints with ease. It is an extremely effective product with a smart team behind it, and the cost is very competitive. Cons There is the odd bug or change introduced that hinders operations, but it's generally minimal and their support and development teams are excellent in troubleshooting and resolving issues. Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing NinjaOne Ease of use, cost, and personal preference by decision makers. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Cost and desire for a modern UI instead of a clunky app Review Source RW Randal W. Managing Partner Computer & Network Security Used the software for: 1-2 years ### "Be the Sensei to your clients with Ninja" September 9, 2025 5.0 From day 1, the setup was easy, the interface intuitive and we are taking advantage of the automation more and more. Even Ninja Remote is far superior to TeamViewer. Pros NinjaOne is the tool we use on a daily basis to stay on top of all issues relating to our MSP business in regards to our clients. Cons The cost can add up, but we more than make it up in saved time and of course, this is covered by our monthly plans. I did wish we could reset some of the alerts, especially on computers that have been offline for a while. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) At the time, their patch management did not work well for us. Review Source VR Verified Reviewer IT Manager Food & Beverages Used the software for: 1-2 years ### "Great RMM/automation/patching solution" September 13, 2025 5.0 Great and the customer service and support is great. I would rate this a four stars out of four. I've like it more than all other RMM tools. Pros Continuously adding new beneficial features. It has worked great as an RMM and patching solution. We also use it for automation as well. Cons I don't have any issues at this point. I'm sure you can always make everything better but they are continually do that. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) The tools that were available and functionality of the solution. Review Source Kevin Y. Managing Director Information Technology and Services Used the software for: Less than 6 months ### "Easy to deploy RMM but costly." May 3, 2025 5.0 The solution is sound, with great documentation, support and well designed interface that made it easily deployed. However the solution was expensive with no remote support or helpdesk features in the standard license. Pros Easy of deployment, setup, with very good documentation and support on hand to assist with any issues. Cons NinjaOne was more expensive than other RMM solutions, with the license not including remote support features or helpdesk features. Alternatives considered [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing NinjaOne NinjaOne was running a promotion that allowed us to evaluate the effectiveness of the platform with less expense. Review Source IB Ian B. Prevent Manager Information Technology and Services Used the software for: 2+ years ### "The Best RMM out There!" October 22, 2024 5.0 I setup and tested and have put into production NinjaOne. I would highly recommend using it if you are an MSP. Pros The Device management and RMM capabilities have been unmatchable with other products I have used and tested. Policies are very easy to setup and deploy. Cons There are some integrations I would like to see mor of especially with the software updates and deployments. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Made the switch due to better cost and support offered by NinjaOne. Review Source GB Grant B. Network Engineer Financial Services Used the software for: 2+ years ### "Favorite RMM to use and manage" December 4, 2023 5.0 I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years. Pros Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product. Cons Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[Atera](https://www.capterra.com/p/144309/Atera/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Reason for choosing NinjaOne Ease of use and very robust and smooth patch management experience. Review Source EF Eliot F. Technical Lead Information Technology and Services Used the software for: Less than 6 months ### "A solid, simple, modern RMM solution" December 4, 2023 5.0 It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal. Pros We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful! Cons Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up. Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing NinjaOne NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne. Review Source NR Nick R. Infrastructure Manager Computer & Network Security Used the software for: 1-2 years ### "Excellent RMM software, highly recommended." March 4, 2021 5.0 Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs. Pros Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to. Cons Nothing, the platform works so much better than the RMM software we replaced. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Atera](https://www.capterra.com/p/144309/Atera/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Reason for choosing NinjaOne The pricing structure and overall usability was light years ahead of any other vendors offerings. The presales technical information was excellent. Switched from [SolarWinds Patch Manager](https://www.capterra.com/p/182264/Patch-Manager/) Costs of SolarWinds was expensive. The portal layout and design of SolarWinds was clunky and not intuitive to use. NinjaRMM's simple cost brackets and online portal are lightyears ahead of SolarWinds and other RMM platforms. Review Source DN David N. IT Operations Manager Computer Software Used the software for: 2+ years ### "Really good cost efficient RMM tool for Windows & macOS devices" April 17, 2026 5.0 Overall NinjaOne is a really cost efficient RMM solution for you to monitor and manage either your Windows or macOS devices. Patching works well and the device insights is super helpful for troubleshooting issues. It offers a native remote support tool so you can do everything from within the NinjaOne platform. Scheduling automations, tasks, and alerts is a huge plus as well Pros Patch management of Windows and macOS devices is really good. It covers operating system and 3rd party apps and is pretty granular with how you can schedule patches. The device management is great as well as it pulls in so much information from the device to help with troubleshoot such as running processes, installed apps, hardware specs, last reboot, activity, etc. It's also great that you can send commands directly to a device in the background. Setting up device monitoring alerts is good. I have alerts to notify me when devices are running low on space or when apps get installed or removed. You can schedule scripts and tasks to run as well. Cons The UI is borderline what you consider "modern" but its still okay as an admin to navigate and configure stuff. The 3rd party list of natively supported apps could be better. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne It was cheaper and appeared to offer more Review Source CT Cameron T. IT Service Desk Analyst Financial Services Used the software for: 6-12 months ### "I Finally Feel In Control With Wallboards!" February 26, 2026 5.0 I have loved my time using NinjaOne, NinjaOne has provided a remote solution I can use to monitor the health of our wallboards, deploy mandatory software updates to wallboards in different buildings at the push of a button, and allows me to troubleshoot issues with our wallboards remotely. NinjaOne has finally made me feel in control when it comes to monitoring and troubleshooting wallboards, it is a great product I highly recommend. Pros NinjaOne is a great tool that I use daily in IT in order to screen monitor, deploy software updates and the latest patches to wallboards within the business, as well as giving me the ability to remote reboot the wallboards in the event they aren't working / need a restart for update purposes. Cons The thing I like the least about NinjaOne is the limited reporting customisation within NinjaOne, and there is quite a steep learning curve to fully understand the user interface as it is quite complex. This isn't a big issue as once you learn the user interface you appreciate the benefits NinjaOne brings. Review Source AC Anthony C. Partner Information Technology and Services Used the software for: 2+ years ### "Ninja is number One" September 9, 2025 5.0 This is a reliable and highly beneficial resource. Support is readily available when needed but rarely is necessary. Pros Our company operates on NinjaOne, which provides valuable intelligence and tools. The thinks it allows us to do remotely for endpoints is amazing! Cons We anticipate the integration of additional platforms that we utilize. Really not much we do not love. Review Source ER Ethan R. IT Technician Financial Services Used the software for: 2+ years ### "NinjaOne Valuable Management Tool." September 9, 2025 4.0 Beneficial to the company, useful as a tool for IT to provide remote assistance and manage computers remotely. Pros Solid remote access tool allowing us to provide support to employees across the country. Simple and easy to manage patch management with a responsive and clear dashboard that features important alerts. Cons Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved. Review Source TB Travis B. Solutions Engineer Telecommunications Used the software for: 1-2 years ### "Patch management and alerts are fantastic! " May 29, 2025 5.0 We are very pleased with NinjaOne. It saves us from the weekly patch management that we would manually have to do without it. Pros NinjaOne was very easy to setup. We are new to the MSP space and needed a tool to automate patching, deployment, etc. Cons I don't have any negative things to say about Ninja. They continually improve on the existing product and add functionality and features Review Source NL Nathan L. CEO Owner Computer & Network Security Used the software for: 6-12 months ### "Great Product for a new MSP" April 28, 2025 4.0 Very good product and it is a solid platform. Great for an MSP that is just starting out, as we were. Pros Easy to use and setup. There was not much training that needed to be completed. The RMM access was very intuitive and easy to use. Cons It was not that granular. I needed something that was more robust at the time. There were not a lot of options to drill down to groups of machines. Review Source HG Heldor G. Manager Mental Health Care Used the software for: 6-12 months ### "Efficient and User-Friendly IT Management Tool" March 27, 2025 4.0 After the initial confusion with the pricing, managing and monitoring with NinjaOne has been very nice. Pros It has amazing automation features with a very user-friendly interface, making remote monitoring and management easy. Cons The pricing structure can be confusing, and some advanced reporting features could be more customizable. Review Source TW Tim W. IT Health, Wellness and Fitness Used the software for: 2+ years ### "Great RMM Tool" February 24, 2025 5.0 Pros great tool for remote management and install Cons scripts sometimes break, searching devices can be annoying Review Source AA Aiden A. Fullstack Developer Computer Software Used the software for: 6-12 months ### "Good With Caveats " November 22, 2024 4.0 Pros Relatively expensive, especially for a small team. This seems to kind of conflict with the actual use case of ninja one, for small to medium teams. That being said, setting up management devices is extremely straight forward and saved a lot of time. Cons It is good at what it is good at, advanced features for automation and analytics is really difficult to properly accomplish. The learning curve is exponential, starting out simple. Review Source AF Angel F. IT Manager Automotive Used the software for: Less than 6 months ### "NinjaOne keeps my team organized and productive, love it!" November 21, 2024 5.0 Pros Intuitive interface, great task management tools Cons Occasional lag during peak usage times, mobile app needs improvement Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.