--- title: "NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is NinjaOne the right Patch Management solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/184229/NinjaOne/reviews/" page_type: "reviews" language: "en" --- NinjaOne 4.7 (297) [View alternatives](https://www.capterra.com/p/184229/NinjaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 11th, 2026 # Reviews of NinjaOne Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews JD Josh D IT Support EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The strong remote access tools, automation capabilities, alerting and responsive support make it a reliable solution for day-to-day IT operations. While some advanced features could be improved, it's one of the better RMM products I've worked with and is a platform I would happily continue using.“ July 7, 2026 BH Bradley H Head of Managed ServicesInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Originally we went with Atera for our primary RMM software, however we found some certain core fundamental features to be extremely painful (Script running, Remote Access, Patching, reliability etc.)“ June 2, 2026 NO Nelson O IT Systems AdministratorFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus.“ March 9, 2026 ER Ethan R IT TechnicianFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved.“ September 9, 2025 JK Joe K System AdministratorCivil Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “It helps me and my team manage the health of remote machines, administer software, fix issues, track/log problems, and report on the overall well-being of the company's infrastructure.“ September 11, 2025 EK Eric K OwnerComputer Networking, 2 - 10 employeesUsed the software for: 1-2 years. “I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine).“ September 22, 2025 RW Rich W Executive DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours.“ May 4, 2026 JH James H IT Infrastructure ManagerTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “We did struggle with support for our Rocky Linux based devices, the device agent seems to stop unexpectedly in our environment“ September 9, 2025 ## Showing most helpful reviews Showing 1-25 of 297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Blake A. IT Technician Retail Used the software for: 2+ years ### "Reliable RMM That Actually Delivers" May 7, 2026 5.0 The thing about NinjaOne is that it’s been that kind of solution where everyone goes about their day because it gets the work done, which is what an RMM should be able to do. The onboarding was a bit of a pain but it got better once things started falling into place. All in all, it's something I would recommend to anyone. Pros NinjaOne has truly made endpoint management easier. The dashboard provides all the information needed, and it does not feel overwhelming at all. Patching and remote access both work effectively, and this may seem simple, but this is something that few products can achieve. It allows us to save a lot of time that would otherwise be wasted on communication. Cons While the initial configuration and setup process may require some more effort than anticipated, particularly while setting up policies and automation, the documentation is fairly good, though one may have to do a bit of digging at times. Not deal breakers by any means, but something to consider nonetheless. Review Source RW Rich W. Executive Director Information Technology and Services Used the software for: 2+ years ### "NinjaOne is the RMM for You!" May 4, 2026 5.0 I have been working with Ninja since their inception, bringing them into both of my organizations. When I switched to NinjaOne 10 years ago and it has been a game-changer for our small IT team. The platform is incredibly intuitive and easy to navigate compared to our previous RMM. Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours. Alerts are accurate with very few false positives, and their support team has been excellent. Every ticket we’ve opened was resolved quickly. Overall, NinjaOne has significantly improved our efficiency and given us much better visibility and control over our clients’ environments. Highly recommend it. Pros NinjaOne is the Best Value for your Dollar RMM Service out there. The Dashboard is easy to Navigate. Using Ninja saves me hours of time a week. We use it for everything from Fixing issues behind the scenes to Remote Access of Devices. Cons The honest truth, my one issue is the mobile App functionality, but how much do you expect to be able to do from your Phone. Switched from [Alteris BMS](https://www.capterra.com/p/66194/Alteris-BMS/) Cost was the major reason for our initial switching. Review Source RS Robert S. Director of Information Assurance Hospital & Health Care Used the software for: 2+ years ### "NinjaOne - Customer service Nightmare and total money grab" March 5, 2025 1.0 We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. Pros Screen share/connect software runs smooth and efficient Cons Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing NinjaOne Pricing was our main goal, it allowed us to move to an RMM solution from Logmein but we outgrow this solution within 2 years Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Ninja could not longer provide the high level of software we need. Found outsourcing task that use to be done in Ninja to outside software vendors costing more money than we had started. Review Source Daniel G. Helpdesk Engineer Information Technology and Services Used the software for: Less than 6 months ### "The One and Only NinjaRMM" May 26, 2026 5.0 I would describe our overall experience with NinjaOne as enlightening. We have yet to find a better solution for our MSP company. Pros NinjaOne has incredible tools and features. Very friendly UI, easy setup with a simple .exe to run. We use this product every day, it is very affordable, allows us to upkeep tickets and remote into client machines. Cons There is very little to say about NinjaOne that is bad. However, we do experience the occasional issue of the service breaking within the OS. Typically, a very easy fix. Review Source TB Tyler B. Tier Two Technician Information Technology and Services Used the software for: 2+ years ### "NinjaOne will make you the Sensei of your own Dojo" March 3, 2026 5.0 I love NinjaOne. This was one of the best decision to move to this platform! The customization and freedom that we have over this tool is fantastic. Compared to it's competitors, it is not as rigid and allows for some very easy use. Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits. Pros The customization that can be done through NinjaOne is endless! This is the absolute all-in-one IT management tool. Their built-in remote access tool (Ninja Remote) and screen monitoring is a welcomed addition over competitors and it functions very well. Set up is very easy and straight forward and can be tailored to how you want it to function, for a multitude of locations, clients, organizations, etc. Their customer support is also top notch. Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of resources. Cons Some parts of the tool rely on functionalities/apps, whether you actively use them or not. In order to use custom fields, it needs to have the NinjaOne Documentation app enabled in order to function properly. We do not use their documentation app, so there are fields that sit blank. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We found that connectwise was too rigid, performance was poor and we had no ability to customize the tool to our needs. Review Source NO Nelson O. IT Systems Administrator Financial Services Used the software for: 1-2 years ### "Almost perfect" March 9, 2026 5.0 NinjaOne RMM provides a very direct and productive IT management experience, particularly for the teams who like simple tools, quick set, up, and trustworthy automation. People like the straightforward look and the natural way the tasks are designed, which helps to make monitoring, remote access, patching, and other tasks very easy even when the number of computers to be maintained is very big. The great usability and timely help are very much appreciated aspects and are seen as a means for IT teams to be able to tackle the problems fast and lessen their working hours. Pros The agent is very light and can be installed effortlessly by Intune or whichever way you like your organization. The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus. Cons While the limited customization options and complicated policy enforcement can make things a bit confusing, the alerting system and filtering capabilities definitely need to be improved for more effective monitoring. But really, it's not a terrible lineup, it just needs a few adjustments. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) They were not good after they were bought out by ConnectWise Review Source EK Eric K. Owner Computer Networking Used the software for: 1-2 years ### "Simplifying IT Oversight with NinjaRMM" September 22, 2025 5.0 Overall, super happy and impressed. We tried both N-Able and Ninja, and it was a clear winner. Their support has been great, and our account executive is also really knowledgeable. If we can't figure it out via the dojo docs, we've always been given clear instructions via their support team. Pros Overall, the user interface is clean, informative and modern. You are able to easily navigate between organizations. Profile management is easy and allows you to categorize systems by location (and apply a policy at a location level). Having a single pane of glass to review each morning saves a significant amount of time and allows me to be proactive in letting my end users know where troubles are, rather than having them report - helps show the value of purchasing the services from me. Cons The backup features are getting better, but there are still some rough patches (for us at least). I'd like the opportunity to back up to a cloud provider (and storage target of my choice), as well as the ability to back up hardware devices. I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine). This works for some of the smaller data stores, but not the larger ones. Alternatives considered [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing NinjaOne Solely the UI - while they have a lot of overlaps in the feature set, MSP manager looked (to us) like something out of the early 2000's. The look and feel of NinjaOne is modern and intuitive. Review Source SB Steve B. Systems Admin Hospital & Health Care Used the software for: 1-2 years ### "NinjaOne Simplifies IT Operations" September 9, 2025 4.0 NinjaOne has provided a reliable and user-friendly solution for managing systems. The dashboard is clean, reporting is effective, and deployment is straightforward. It has streamlined IT operations and reduced overhead. Pros The product offers a seamless deployment process. Easily deployable with minimal effort and Deploy in minutes, not hours Cons The solution should provide expanded support for on-premises backups. The current backup solution would benefit from additional on-premises backup options Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) NinjaOne offered a single dashboard to manage all endpoints, servers, and devices, unlike our previous solution which was fragmented. Review Source LK Lorenzo K. Security Project Engineer Computer & Network Security Used the software for: 2+ years ### "Best RMM on the Market" September 9, 2025 5.0 Overall, my experience with NinjaOne has been exceptional. From the considerate account managers, to the devoted development team who actually cares about feedback on how to improve the platform. There has not been a moment we have considerate an alternate RMM solution since we adopted NinjaOne, and I don't anticipate that changing any time soon. Pros NinjaOne's dedication to improvements, engagement with their community, and strong automation capabilities all make this platform a no brainer to me. On top of these, the interface is extremely user friendly for new users, and issues are rarely present on the platform itself. Cons Customer support has been declining in quality over the last few years. Organizational features still are not quite where we'd like them, in that it would be nice to have folder structures for things like policies, reports, etc. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne NinjaRMM at the time had a good reputation in the MSP space on Reddit and Discord and it met our needs, while trusting their fast turn around on customer feedback. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Patch management issues, pricing, and customer support issues. Review Source RW Randal W. Managing Partner Computer & Network Security Used the software for: 1-2 years ### "Be the Sensei to your clients with Ninja" September 9, 2025 5.0 From day 1, the setup was easy, the interface intuitive and we are taking advantage of the automation more and more. Even Ninja Remote is far superior to TeamViewer. Pros NinjaOne is the tool we use on a daily basis to stay on top of all issues relating to our MSP business in regards to our clients. Cons The cost can add up, but we more than make it up in saved time and of course, this is covered by our monthly plans. I did wish we could reset some of the alerts, especially on computers that have been offline for a while. Switched from [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) At the time, their patch management did not work well for us. Review Source VR Verified Reviewer IT Manager Food & Beverages Used the software for: 1-2 years ### "Great RMM/automation/patching solution" September 13, 2025 5.0 Great and the customer service and support is great. I would rate this a four stars out of four. I've like it more than all other RMM tools. Pros Continuously adding new beneficial features. It has worked great as an RMM and patching solution. We also use it for automation as well. Cons I don't have any issues at this point. I'm sure you can always make everything better but they are continually do that. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) The tools that were available and functionality of the solution. Review Source AO Asher O. CTO Information Technology and Services Used the software for: Less than 6 months ### "Agile company with excellent RMM" November 19, 2024 5.0 Overall excellent experience. I can't recommend them enough. The people are great, support is knowledgeable and responsive. Software works well. Pricing is reasonable. They're continuing to add features and communicate with its partners. They really seem to have it together. Onboarding was a breeze. Their documentation is extensive and many of the articles include explainer videos. Easy to use. Pros The people at NinjaOne are great. They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support. Everyone from the initial salesperson to account manager and technicians have been very professional and responsive. Their software just works. I rarely have issues with the managed agents. If I ever have a question, their support gets back to me the same day, sometimes the same hour. Very impressive! Cons I'm hard-pressed to say anything bad, as nearly everything is great. There are a few minor improvements that could be made, but more of a nice-to-have than a need. Even so, what I love is that they have a publicly visible product roadmap so you can see what's coming next. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[N-central](https://www.capterra.com/p/13803/N-central/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing NinjaOne Reviews, features, all-in-one system, reliability, pricing, friendly people that are easy to work with. Review Source IB Ian B. Prevent Manager Information Technology and Services Used the software for: 2+ years ### "The Best RMM out There!" October 22, 2024 5.0 I setup and tested and have put into production NinjaOne. I would highly recommend using it if you are an MSP. Pros The Device management and RMM capabilities have been unmatchable with other products I have used and tested. Policies are very easy to setup and deploy. Cons There are some integrations I would like to see mor of especially with the software updates and deployments. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Made the switch due to better cost and support offered by NinjaOne. Review Source GB Grant B. Network Engineer Financial Services Used the software for: 2+ years ### "Favorite RMM to use and manage" December 4, 2023 5.0 I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years. Pros Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product. Cons Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Reason for choosing NinjaOne Ease of use and very robust and smooth patch management experience. Review Source TB Tomson B. IT Administrator Civil Engineering Used the software for: 6-12 months ### "NinjaOne - Great potential" December 4, 2023 4.0 Pros It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive. Cons The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Helpdesk ticketing is very basic & does not offer any extra features or remote support tools Review Source NA Nick A. Technical Manager Computer & Network Security Used the software for: 1-2 years ### "Must read for anyone exploring RMM options in the marketplace... Look no further!" September 23, 2020 5.0 The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was the last thing that sealed the deal for us, it was our experience dealing with Ninja as a company that really won us over. Merely reading through Ninja's website and social media content made us feel as if they were speaking directly to us, they seemed to know the pain & struggles we were feeling with our incumbent and purportedly had the answer - we had a good feeling, but the proof would be in the pudding... I submitted a query via their website and awaited contact. In the not too distant future I got a call from one of their Account Executives to follow up. \[SENSITIVE CONTENT HIDDEN\], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales techniques or hard-play negotiations here. After about 2 months or so of discussions, technical demonstrations and aggressive testing by ourselves Ninja made us an offer. All I'll say is that they suggested a 12 month term, but we were that confident that we asked for longer. Pros Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it. Cons We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of. Reason for choosing NinjaOne In case it hasn't been clear so far, we're major advocates of Ninja RMM. They are a company that continue to demonstrate to us that they are committed to building a long lasting and fruitful partnership, which (quite intentionally, I’m sure) leaves us feeling like we don’t want to do business with anyone else. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) We're a UK based MSP covering London and surrounding areas with approximately 170 clients and 4000 devices under management. Having fallen out of love with our existing RMM provider who we'd partnered with since 2012 we found ourselves in mid-2019 exploring the marketplace to see if there was another platform out there that could cater for our RMM needs. The contract with our incumbent was set to expire at the end of November, to give ourselves enough room we wanted to be fully migrated by the end of October. We were able to migrate our 4000 devices in about 2 weeks using our incumbents system and some clever scripting to deploy the ninja agent, and Ninja's system to swiftly uninstall the old one. Review Source DN David N. IT Operations Manager Computer Software Used the software for: 2+ years ### "Really good cost efficient RMM tool for Windows & macOS devices" April 17, 2026 5.0 Overall NinjaOne is a really cost efficient RMM solution for you to monitor and manage either your Windows or macOS devices. Patching works well and the device insights is super helpful for troubleshooting issues. It offers a native remote support tool so you can do everything from within the NinjaOne platform. Scheduling automations, tasks, and alerts is a huge plus as well Pros Patch management of Windows and macOS devices is really good. It covers operating system and 3rd party apps and is pretty granular with how you can schedule patches. The device management is great as well as it pulls in so much information from the device to help with troubleshoot such as running processes, installed apps, hardware specs, last reboot, activity, etc. It's also great that you can send commands directly to a device in the background. Setting up device monitoring alerts is good. I have alerts to notify me when devices are running low on space or when apps get installed or removed. You can schedule scripts and tasks to run as well. Cons The UI is borderline what you consider "modern" but its still okay as an admin to navigate and configure stuff. The 3rd party list of natively supported apps could be better. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne It was cheaper and appeared to offer more Review Source CT Cameron T. IT Service Desk Analyst Financial Services Used the software for: 6-12 months ### "I Finally Feel In Control With Wallboards!" February 26, 2026 5.0 I have loved my time using NinjaOne, NinjaOne has provided a remote solution I can use to monitor the health of our wallboards, deploy mandatory software updates to wallboards in different buildings at the push of a button, and allows me to troubleshoot issues with our wallboards remotely. NinjaOne has finally made me feel in control when it comes to monitoring and troubleshooting wallboards, it is a great product I highly recommend. Pros NinjaOne is a great tool that I use daily in IT in order to screen monitor, deploy software updates and the latest patches to wallboards within the business, as well as giving me the ability to remote reboot the wallboards in the event they aren't working / need a restart for update purposes. Cons The thing I like the least about NinjaOne is the limited reporting customisation within NinjaOne, and there is quite a steep learning curve to fully understand the user interface as it is quite complex. This isn't a big issue as once you learn the user interface you appreciate the benefits NinjaOne brings. Review Source MRM Manjinder Rahal M. IT systems support specialist Education Management Used the software for: 1-2 years ### "Streamlined IT Management with Powerful Automation" September 9, 2025 5.0 My overall experience with NinjaOne has been very positive. It’s intuitive, reliable, and has streamlined device management and support, especially with automation and remote access Pros What I liked most about NinjaOne is its easy-to-use interface and automation features, especially patch management, which made monitoring and supporting devices much more efficient Cons What I liked least about NinjaOne is that some advanced features, like reporting and customization, can feel limited and require extra configuration to get the most out of them. Review Source KC Kyle C. Senior Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Ninja a clear Winner" September 9, 2025 5.0 It has been a great improvement over our last RMM. Our last RMM was limited and with NinjaOne we get many great features and they are always updating the product. Pros It makes it real easy to deploy scripts to our machines. The reporting feature is also really well built and makes it easy to export data. Cons The backup solution was buggy when we first tried it. I think it is better now though. They are always improving their products. Review Source TB Travis B. Solutions Engineer Telecommunications Used the software for: 1-2 years ### "Patch management and alerts are fantastic! " May 29, 2025 5.0 We are very pleased with NinjaOne. It saves us from the weekly patch management that we would manually have to do without it. Pros NinjaOne was very easy to setup. We are new to the MSP space and needed a tool to automate patching, deployment, etc. Cons I don't have any negative things to say about Ninja. They continually improve on the existing product and add functionality and features Review Source eT eldho T. battery test tecnition Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "excellent tool" May 13, 2026 5.0 Users consistently praise the modern, clean, and easy-to-navigate dashboard. Frequently rated highly for fast response times and helpful engineering staff. Pros The HTML5-based user interface is highly responsive, allowing technicians to move quickly between dashboard Cons The total system filters out alert clutter, enabling teams to target unhealthy endpoints efficiently. Review Source RV Roberto V. IT Manager Government Administration Used the software for: Less than 6 months ### "Great product for business network management" September 9, 2025 4.0 Pros EASE OF USE, accurate patching management, and effective support from constantly updated technicians. Cons The management of the hardware inventory of machines and non-networked devices connected to them needs to be improved. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne lowest price and completeness of functions Review Source DN Dominik N. CEO Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "it was great" April 19, 2025 5.0 My experience with NinjaOne has been largely positive. The platform is intuitive and easy to navigate, making it simple to manage devices and support clients remotely. It offers strong automation tools and reliable monitoring, which have helped streamline many day-to-day operations. While there are some limitations, such as the need for more customizable reporting options, the overall performance, responsiveness, and support from the NinjaOne team have made it a valuable asset in my tech toolkit. Pros everything it was great & really user friendly i really enjoyed using there software Cons While NinjaOne offers a user-friendly interface and powerful remote monitoring features, one drawback is the limited customization available for certain reports and dashboards. For organizations that require highly tailored analytics or visualizations, this can be a bit restrictive. Review Source Ghassan C. executive manager E-Learning Used the software for: 6-12 months ### "Ninjaone makes IT more efficient and meets our requirements " October 29, 2022 5.0 NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.With its ability to support a large number of computers while I am in my office, and its ability to proactively and reliably manage the infrastructure of our client's network, I consider it my right hand in my dealings with my clients and it has saved me the time to go to the client site, which I invested by adding more clients.Most importantly, I am a fan of working from home and social distancing to prevent some diseases.as well as the automation of the program Routine operations, are carried out without intrusiveness, which greatly improves work efficiencyNinja One customer support is provided by the help desk where they handle problems and help me reach my goal of serving my customers. Pros Once you are logged in to the website, the website will take you through the basic setup of your account, client's account, etc. Then you will be able to start using NinjaOne and easily go to the settings page to further customize your work.I consider NinjaOne as my right hand, NinjaOne is distinguished with a distinctive interface and a reasonable price with its dependence on cloud storage, and the software installations and server restarts are some of our best uses, and I'll not forget to mention that NinjaOne has a great email alerts system.A good advantage to work while ensuring social distancing to reduce the chances of infection with corona Cons To fully work with NinjaOne and serve the customer will, I have to use software like TeamViewer or Splashtop. , which I find underestimated the degree of safety. 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