# NinjaOne Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NinjaOne Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/184229/NinjaOne --- # NinjaOne Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NinjaOne ## What is NinjaOne? NinjaOne is the leading Unified IT Operations platform, providing a seamless, single-pane solution to manage endpoints and support end-users. NinjaOne includes multiple secure one-click remote control options as well as behind-the-scenes remote management tools, including a remote terminal, task manager, Windows services manager, file explorer, and registry editor. Pairing remote support tools with proactive monitoring and other features provides a complete solution for endpoint support. ## What is NinjaOne used for? [IT Management](https://www.capterra.com/it-management-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/) Recognitions Shortlist Best ease of use Overall rating Based on 291 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Help Desk / 2026 - IT Management / 2026 - Managed Service Providers (MSP) / 2026 - Cybersecurity / 2025 - IT Asset Management / 2025 - Network Monitoring / 2025 - Remote Monitoring and Management / 2025 - Remote Support / 2025 - Server Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Help Desk / 2026 - IT Service / 2026 - ITSM / 2026 - Managed Service Providers (MSP) / 2026 - Network Monitoring / 2026 - Remote Monitoring and Management / 2026 - Remote Support / 2026 - Server Management / 2026 - Service Desk / 2026 Our "Best of" badge program showcases products with the highest ratings... ## NinjaOne alternatives Highest Rated [4.9 (483)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (1,674)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $795.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184229/NinjaOne/alternatives/) ## FAQs about NinjaOne Overview ### What problems does NinjaOne solve? NinjaOne solves remote endpoint management bottlenecks, slow patching cycles, surprise device failures, and time-consuming software deployment by giving IT teams a single console for monitoring, remote access, scripting, alerts, and updates. MSPs, help desk technicians, and internal IT administrators benefit most when supporting large, distributed device fleets with limited staff. Answer based on 168 reviews Overview ### Which roles and teams benefit most from NinjaOne? NinjaOne is most used by IT managers, system administrators, technicians, and network teams that need centralized endpoint monitoring, patching, remote support, and asset visibility. MSP owners, executives, and technology leaders use it to standardize device management, improve service delivery, reduce downtime, and oversee operations across distributed environments. Answer based on 288 reviews Overview ### What company size and industries is NinjaOne built for? NinjaOne is built primarily for small businesses, which make up 80% of reviewers, especially in Information Technology and Services at 44%. It also serves midsize businesses at 13% and enterprises at 7%, with additional adoption in Computer & Network Security at 9% and Computer Software at 4%. Answer based on 288 reviews Features and Usability ### What are the key features of NinjaOne? NinjaOne includes core remote monitoring and management features like patch management, remote access/control, scripting, and real-time alerts through a centralized dashboard. Differentiating capabilities include software deployment, device inventory and asset tracking, plus automation for recurring maintenance tasks, troubleshooting, and endpoint health monitoring across distributed environments. Answer based on 93 reviews Integrations ### Which third-party tools and platforms does NinjaOne integrate with? NinjaOne integrates with over 30 third-party tools, including TeamViewer, Bitdefender GravityZone, IT Glue, Autotask PSA, ConnectWise PSA, HaloPSA, OneLogin, and Malwarebytes Endpoint Protection. Reviewer mentions also confirm use with Splashtop and SherpaDesk, spanning remote access, security, identity management, documentation, and PSA workflows. Answer based on 71 reviews Getting Started and Support ### How easy is it to onboard and train a team on NinjaOne? NinjaOne is generally quick to onboard, with an intuitive interface that helps technicians, new hires, and even less experienced users become productive fast. It offers live online training, webinars, videos, and documentation. Admins handling setup, customization, device policies, scripting, or advanced features typically need more time and occasional guidance. Answer based on 29 reviews Getting Started and Support ### What customer support options does NinjaOne offer, and how do users rate the experience? NinjaOne offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, knowledgeable, and personalized, with same-day responses and effective issue resolution. Help resources and onboarding guidance are also seen as useful, though a few reviewers mention some product gaps. Answer based on 118 reviews Security ### How does NinjaOne handle data security and access control? NinjaOne uses patch management, endpoint monitoring, MFA-protected cloud access, policy controls, antivirus integrations, backups, and remote access tools to protect devices and maintain visibility. Reviewers also note limits around vulnerability management, email protection, external authentication integrations, and more granular user permissions, with some concerns about remote tool safety. Answer based on 23 reviews ## Who uses NinjaOne? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 121 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 121 reviews IT & Software Development 57% IT & Software Development 57% Administrative 12% Engineering 6% Marketing 5% Others 20% Top industries Based on 121 reviews Information Technology and Services 58% Computer & Network Security 17% Computer Software 9% Hospital & Health Care 9% Other 7% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.7 (95) 81.05% of 95 reviewers that rated this feature as important or highly important NinjaOne gives you flexible remote access using integrated tools like Splashtop, TeamViewer, and Ninja Remote, supporting Windows, Mac, and Linux. Reviewers appreciate its simplicity, speed, and reliability, though some mention occasional connection bugs with Splashtop. Patch Management 4.4 (78) 84.62% of 78 reviewers that rated this feature as important or highly important With this capability, you automate patch deployment, saving time and improving security. Users think it’s easy to manage, offers advanced options, and works reliably for Windows, but some mention issues with Linux patching and occasional failures. Server Monitoring 4.6 (61) 86.89% of 61 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Alerts/Notifications 4.3 (58) 82.76% of 58 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Monitoring 4.6 (55) 81.82% of 55 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Remote Monitoring & Management 4.8 (54) 92.59% of 54 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications NinjaOne 264 features Define levels of authorization for access to specific files or systems Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and report on everything that happens within the system or network Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Highlight content and/or make notations about parts of content Automatically identify unusual behavior Automatically identify and flag unusual behaviors and malicious software Prevents, detects and removes malware Application programming interface that allows for integration with other systems/databases Download applications that can be internally saved Track, manage and store the applications of potential future members, customers or candidates Identify and respond to security threats to developed applications Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Creation, administration, and evaluation of assessments or tests Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Decrease exposure from vulnerability by automatically implementing temporary (or permanent) compensating controls Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Set a time to deploy patches automatically Setup recurring or automatic scans The system can automatically recognize a user and/or device Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Test the availability of websites and/or browsers Create backups and provide methods to recover deleted/lost data Records the events that occur during a backup process Schedule automatic backups by selecting the frequency of data backup jobs Measure the actual bandwidth available on a local network (LAN or WiFi) Restore a physical server or computer to its original state (i.e., rebuild from scratch) for data recovery Define network parameters and threshold settings to monitor network health and take necessary precautions Track and analyse user behavior within a system or network Create, manage, and send invoices or bills to customers Formatting of data on USB devices to create bootable media. Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment Predicts the consequences of disruption to a business function. Manage and secure access to business data and applications on personal devices. Monitor service demand and performance to plan for adequate resources that meet business needs Determine and plan production capacity based on changing demands Track changes in laws and regulations and compare previous legislation to current legislation Communicate using direct chat or messages within the system An itemized to do list that can be edited as tasks are completed Private online space that lets businesses securely share documents and provide information access to clients Process of backing up of files and applications to cloud-based remote servers for protection of data Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Reduction in the number of bits needed to represent data Identify component attributes like servers, hardware, software, and manage relationships across all services Conduct tracking and assessment of application and device behavior without breaks or interruptions Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Monitor performance details involving CPU/memory utilization Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Import, collect, and capture data from multiple sources Import and export data to and from software applications Ability to handle large datasets Move from one database to another, or upgrade the version of database software being used Ability to restore deleted, hidden, or lost data from an email server/system Process of copying and storing data in more than one site or node Manage/customize policies to organize data and determine where data should be stored or archived and for how long. Protect sensitive data for digital privacy Manage and store data in a database Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Data compression technique for eliminating duplicate copies of repeating data Manage the processes involved when making the application ready for use Automatically scan the network for devices and take pre-defined actions upon discovery Maintenance and upkeep of physical and/or virtual devices Access client's system information, including hardware and software configuration, to perform diagnostics Cumulative backup of all changes made since the last full backup Plan and implement business continuity measures in case of unforeseen events Creation of a disk, OS, or system image, used to backup and recover source data. Process of creating storage regions (partitions) on a disk. Process of permanently removing all data from a disk. Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage product specific documents in a categorized order Track unplanned equipment or network failures Assemble applications and processes by dragging over and arranging pre-built components Compare new data with existing records to detect duplicate entries Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Convert data into a code for security Track status, assign actions, and control access to systems for devices within the organization Protect users working remotely and provide secure environments for personal devices to access company programs Manage the enrollment and onboarding of all new members and accepted applications A chronological record of actions or occurrences within a network, software, or process Restrict data transfer to and from external storage systems such as USB and disk drives Encrypts data within the file, which can only be decrypted using a password or encryption key Create, save, and store files Isolate suspicious files to prevent harm to computer systems Public or private sharing of digital files such as documents, audio/video, images, and more Process of updating files across multiple locations Move files across different systems or networks Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats Intended to be used by managed service providers Specifically developed for the IT sector Software is used for working on online pages Store, manage and track all forms in a centralized location Copy of all data files across an environment. Use AI to generate content in the form of text, images, videos, etc. Managing service requests, incidents, IT issues & support with a ticketing system Compliant with HIPAA, which sets standards for sensitive patient data protection Deployment of disk, OS, or system image across multiple environments. Consolidation of multiple images into one file. Manage and track all disruptions and incidents Checklist to confirm the incident and response. Copy only the new data that has been changed or created since the previous backup Track and manage inventory levels to maintain proper supply Monitor the IP addresses of the incoming traffic Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage incidents related to outages or breaches in functionality of IT systems Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support A repository of previously used/received RFP questions with responses Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Identify the physical location of an individual, asset, device, etc. Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Support multiple types of devices Request two or more credentials to prove user's identity before granting access to systems Monitor networks, websites, or other assets across multiple locations Support multiple operating system Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Run tests on a network to find the root cause of network issues Tracks and makes accessible data on the health of servers and other network components. Monitor and manage resource utilization for network infrastructure Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources The ability to manage all patches within a network Manage and capture images of an OS from a desired system Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords With this capability, you automate patch deployment, saving time and improving security. Users think it’s easy to manage, offers advanced options, and works reliably for Windows, but some mention issues with Linux patching and occasional failures. Determine which patches should receive immediate attention Test patches before deployment to mitigate security risks A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitoring and measurement of relevant metrics to assess the performance of IT resources Create, manage, and track policies and procedures within an organization Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Streamlining repetitive tasks and activities through automated and predefined workflows Plan and coordinate all the resources, costs and time needed to execute assignments Protects systems from ransomware attacks and mitigates attack risks Receive notification of issues as soon as they occur Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Creating relationships between different IT assets to define their status and dependencies in a network Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Identify and orchestrate execution of actions needed to restore systems to optimal conditions Control system behavior and appearance, and access and report on system status/health from a distant location NinjaOne gives you flexible remote access using integrated tools like Splashtop, TeamViewer, and Ninja Remote, supporting Windows, Mac, and Linux. Reviewers appreciate its simplicity, speed, and reliability, though some mention occasional connection bugs with Splashtop. Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Deploy updates or install new software remotely Remotely delete data from devices without needing physical access Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Process of planning, scheduling and executing the optimal and effective use of human capital across projects Planning and managing of resources and procedures to mitigate the impact of events and incidents Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Initiate collection and analysis of known risks Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Set & manage permission levels based on user roles and restrict access to only authorized individuals Run diagnostic tests at predetermined times Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches At least a username and password is required to access the system Systematic evaluation of the security of a company's overall security system and situation Manage and control the security aspects of an organization's digital assets, resources, and operations Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Record active support and chat sessions for auditing and training Internet standard protocol for collecting information about managed devices on a network Allow users to access multiple services after entering their login credentials once Allows businesses to manage the software installed on their devices. Ensure SSL certifications are active Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create a schedule when files and folders are synchronized Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track and manage the scheduling of tasks Sample files or documents that could be customized as needed or used as is Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Information to prevent, understand and identify cyber threats Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Track, manage, or resolve user requests and IT incidents/issues Review data from past periods to reveal recurring tendencies and predict future performance Take actions to troubleshoot issues for networks, devices, etc. Extra layer of security that requires not only a password and username but also something specific to that user Manage computers located anywhere without the remote customer present at the other end Track the availability time for a designated network or website over a given period of time Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Track revisions and updates made to files and navigate between different versions Track and manage virtual machines (VMs) running on physical host machines Create a virtual version of operating systems, storage devices, or computer network resources Copying of data on a virtual machine (VM) in a VMware environment to prevent data loss Extend virtual private network over public networks to enable protected information exchange The process of identifying, quantifying, and prioritizing the vulnerabilities in a system. Detect (and block) vulnerabilities and threats in your applications based on vulnerability information Safeguards to protect network vulnerabilities Discover patch statuses and vulnerabilities Classify levels of threat and organize actions based on priorities Web Access/Restoration Control system access and/or deliverability for applications and email addresses Control and manage access to wireless networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (291) 4.5 Based on 291 reviews ## Pricing Value for money 4.6 (276) ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/184229/NinjaOne/pricing/) Value for money 4.6 (276) 4.6 Based on 276 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[ Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ IT Glue](https://www.capterra.com/p/170401/ITGlue/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (281) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (281) 4.7 Based on 281 reviews ## User reviews Overall rating 4.7 Based on 291 reviews Filter by rating 5(229) 4(53) 3(5) 2(2) 1(2) Mentioned topic Sorted by most recent BH Bradley H. Head of Managed Services Information Technology and Services ### "Ninja One - The Answer to MSP Issues" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 Ninja has been the answer to all our problems as an MSP. Originally we went with Atera for our primary RMM software, however we found some certain core fundamental features to be extremely painful (Script running, Remote Access, Patching, reliability etc.) hence the decision to move. In comes Ninja. Ninja nails all the fundamentals perfectly, and then you get onto the more advanced features which are all thoughtful changes with MSP's pains are the forefront of their decisions. Every member of the team I've worked with have been golden too (Special shoutout to \[sensitive content hidden\] for managing our account!). Pros Ninja has changed our business' ability to remotely support our clients with it's speed, reliability and functionalities. Ninja really focuses on the core functions of an RMM tools and has worked with care to perfect the day to day things, and as people in the MSP space know every second counts. On top of this, the account management from \[sensitive content hidden\] has been superb. She's made sure we have regular check ins on a consistent basis and has gone beyond the scope of an account manager many times by drilling further into our businesses success and offering advice and materials to further the growth of our business. All in all, a fantastic product with fantastic support to go along with it. Cons So far, I haven't found anything I dislike about the product majorly. A lot of the areas I may have difficulty with are merely just learning curves on my part. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Atera failed to meet the minimum standards of what we expected from an RMM solution, and was convoluted unnecessarily at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Bobby A. Technical Support Information Technology and Services ### "Smoother and cleaner experience than our previous stack" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 Overall, our experience with NinjaOne has been very positive. Since moving over from Kaseya’s stack in February 2025, our team has had a much easier time managing devices, handling remote support, and staying on top of tickets and deployments. The platform feels modern, reliable, and much more user-friendly. It has helped make our support process more efficient, and it gives us better visibility into the endpoints we manage. There was a learning curve during the transition, but once we got comfortable with it, NinjaOne became a much better fit for how we work. Pros What I like most about NinjaOne is how clean and easy it is to use compared to the Kaseya stack we moved from. We started using NinjaOne in February 2025, and the overall experience has been much smoother for our team. Remote access, ticket visibility, patching, and endpoint management are all easier to work with day to day. The interface is straightforward, and it does not feel like we have to fight the system just to get basic tasks done. Customer support has also been solid whenever we have needed help. Cons There are still a few areas where I think NinjaOne could improve. Some settings and workflows take a little time to get used to, especially when coming from a different stack like Kaseya. There are also a few reporting and automation features that I would like to see become more customizable. Nothing has been a major dealbreaker for us, but there is definitely room for continued improvement as the platform grows. Switched from [Kaseya BMS](https://www.capterra.com/p/158273/Kaseya-BMS/) [IT Glue](https://www.capterra.com/p/170401/ITGlue/) [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) We moved away from Kaseya due to some vendor complications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Daniel G. Helpdesk Engineer Information Technology and Services ### "The One and Only NinjaRMM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 I would describe our overall experience with NinjaOne as enlightening. We have yet to find a better solution for our MSP company. Pros NinjaOne has incredible tools and features. Very friendly UI, easy setup with a simple .exe to run. We use this product every day, it is very affordable, allows us to upkeep tickets and remote into client machines. Cons There is very little to say about NinjaOne that is bad. However, we do experience the occasional issue of the service breaking within the OS. Typically, a very easy fix. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET eldho t. battery test tecnition Electrical/Electronic Manufacturing ### "excellent tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2026 Users consistently praise the modern, clean, and easy-to-navigate dashboard. Frequently rated highly for fast response times and helpful engineering staff. Pros The HTML5-based user interface is highly responsive, allowing technicians to move quickly between dashboard Cons The total system filters out alert clutter, enabling teams to target unhealthy endpoints efficiently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Blake A. IT Technician Retail ### "Reliable RMM That Actually Delivers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 The thing about NinjaOne is that it’s been that kind of solution where everyone goes about their day because it gets the work done, which is what an RMM should be able to do. The onboarding was a bit of a pain but it got better once things started falling into place. All in all, it's something I would recommend to anyone. Pros NinjaOne has truly made endpoint management easier. The dashboard provides all the information needed, and it does not feel overwhelming at all. Patching and remote access both work effectively, and this may seem simple, but this is something that few products can achieve. It allows us to save a lot of time that would otherwise be wasted on communication. Cons While the initial configuration and setup process may require some more effort than anticipated, particularly while setting up policies and automation, the documentation is fairly good, though one may have to do a bit of digging at times. Not deal breakers by any means, but something to consider nonetheless. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User IT Solutions Architect Information Technology and Services ### "Everything you need, nothing you dont, that all works reliably and affordably" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2026 MSPs have a litany of responsibilities in today's online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope can is greatly dynamic from not just client to client but within each clients environment. NinjaOne makes many tasks, especially remote management, patching, and backup a snap! The GUI is granular for experienced IT professionals to appreciate, yet not being so overwhelming that new talent can dive right in to the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered, makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate and markup and propose greater value to clients. A great tool. Seeing the team over at Ninja be in a constant state of development is also a great sign. With regular feature improvements, additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as BitDefender Gravity Zone, and some other 3rd party direct integrations are a literal toggle to setup and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. ### Proposed Corrections 1. \*\*“Our scope can is greatly dynamic”\*\* → “Our scope is greatly dynamic” 2. \*\*“within each clients environment”\*\* → “within each client’s environment” 3. \*\*“Tiered and a la carte pricing that is perfectly centered, makes it”\*\* → “Tiered and a la carte pricing that is perfectly centered makes it” 4. \*\*“BitDefender Gravity Zone”\*\* → “Bitdefender GravityZone” 5. \*\*“3rd party”\*\* → “third-party” 6. \*\*“Its simply a great product”\*\* → “It’s simply a great product” 7. \*\*“doesnt”\*\* → “doesn’t” 8. Added a few commas and periods for readability only. --- MSPs have a litany of responsibilities in today’s online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope is greatly dynamic, not just client to client, but within each client’s environment. NinjaOne makes many tasks, especially remote management, patching, and backup, a snap! The GUI is granular for experienced IT professionals to appreciate, yet not so overwhelming that new talent can dive right into the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate markup and propose greater value to clients. A great tool. Seeing the team over at Ninja in a constant state of development is also a great sign. With regular feature improvements and additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. It’s simply a great product that doesn’t get lost in trying to be every single product from every other vendor. It does all the things it does well, which is exactly what is needed for anyone using its features. When everything else breaks, Ninja will still be there to help get it all back up and running. Pros NinjaOne makes complex MSP responsibilities much easier to manage, especially with remote monitoring, patching, and backups. Its interface strikes a great balance, powerful and detailed for experienced IT professionals, while still being approachable for newer team members. The platform’s flexible, tiered pricing adds strong value, making it easy to either increase service profitability or pass savings on to clients. Overall it’s a well rounded solution that fits a wide range of IT environments. Cons I would like to see more integrations. EDR would be great. Otherwise no complaints and we have had great experiences with Ninja. Any issues we have found or ran into, were all user error or interface confusion. All of which were addressed and many things changed for us by Ninja. The Cons are minor. We are glad that integrations are slow to expand because we know that they are making sure new integrations work flawlessly. Thats a good thing. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) [N-central](https://www.capterra.com/p/13803/N-central/) Reasons for choosing NinjaOne We currently have Ninja deployed. We have not decided if we want to migrate. Ninja has served us VERY well. It would be hard to get us to pull away from them. However there are some points that we would like to have under one roof. Ninjas Backup needs to be more granular. Backup of VMs is clunky, and RPO isnt as granular as we would like. No EDR is a consideration as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Rich W. Executive Director Information Technology and Services ### "NinjaOne is the RMM for You!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2026 I have been working with Ninja since their inception, bringing them into both of my organizations. When I switched to NinjaOne 10 years ago and it has been a game-changer for our small IT team. The platform is incredibly intuitive and easy to navigate compared to our previous RMM. Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours. Alerts are accurate with very few false positives, and their support team has been excellent. Every ticket we’ve opened was resolved quickly. Overall, NinjaOne has significantly improved our efficiency and given us much better visibility and control over our clients’ environments. Highly recommend it. Pros NinjaOne is the Best Value for your Dollar RMM Service out there. The Dashboard is easy to Navigate. Using Ninja saves me hours of time a week. We use it for everything from Fixing issues behind the scenes to Remote Access of Devices. Cons The honest truth, my one issue is the mobile App functionality, but how much do you expect to be able to do from your Phone. Switched from [Alteris BMS](https://www.capterra.com/p/66194/Alteris-BMS/) Cost was the major reason for our initial switching. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tou M. IT Technician Real Estate ### "Powerful, Simple, and Reliable RMM with Excellent Remote Access" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2026 Overall, NinjaOne is a highly capable and user-friendly RMM platform that strikes a strong balance between simplicity and performance. It excels in core areas like ease of deployment, intuitive interface design, reliable automation, and responsive customer support. These strengths make it especially appealing for IT teams looking to streamline operations without dealing with overly complex systems. Pros One of the standout strengths of NinjaOne is its simplicity combined with powerful functionality. The platform is incredibly easy to deploy and manage, making it accessible even for teams without deep RMM experience. The user interface is clean, intuitive, and responsive, which significantly reduces the learning curve and allows technicians to become productive quickly. remote access is one of its strongest and most practical features, especially for IT teams managing distributed users or multiple endpoints. The platform provides fast, reliable connections that allow technicians to troubleshoot issues in real time without needing to be physically present. Many users highlight how smooth and responsive the remote sessions are, which makes day-to-day support significantly more efficient. Cons While NinjaOne is a strong platform overall, there are a few areas where it can fall short. One of the most common drawbacks is its reporting capabilities. Although the built-in reports cover basic needs, they can feel somewhat limited in customization and depth, especially for organizations that require highly detailed or client-facing reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DN David N. IT Operations Manager Computer Software ### "Really good cost efficient RMM tool for Windows & macOS devices" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2026 Overall NinjaOne is a really cost efficient RMM solution for you to monitor and manage either your Windows or macOS devices. Patching works well and the device insights is super helpful for troubleshooting issues. It offers a native remote support tool so you can do everything from within the NinjaOne platform. Scheduling automations, tasks, and alerts is a huge plus as well Pros Patch management of Windows and macOS devices is really good. It covers operating system and 3rd party apps and is pretty granular with how you can schedule patches. The device management is great as well as it pulls in so much information from the device to help with troubleshoot such as running processes, installed apps, hardware specs, last reboot, activity, etc. It's also great that you can send commands directly to a device in the background. Setting up device monitoring alerts is good. I have alerts to notify me when devices are running low on space or when apps get installed or removed. You can schedule scripts and tasks to run as well. Cons The UI is borderline what you consider "modern" but its still okay as an admin to navigate and configure stuff. The 3rd party list of natively supported apps could be better. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reasons for choosing NinjaOne It was cheaper and appeared to offer more Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WM Will M. Manager Computer Networking ### "Best IT management system I have used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2026 The whole IT staff here loves NinjaOne. We have looked at and tested a few other management systems and we all agree this is the one Pros NinjaOne is a great IT management software. It has worked amazing sinced we deployed it. all the techs love it. Cons The UI seems a bit dated and could use a refresh but all and all it is not a big deal and still works great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/184229/NinjaOne/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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