# Page 3 | NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is NinjaOne the right Managed Service Providers (MSP) solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184229/NinjaOne/reviews --- NinjaOne 4.7 (292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 2nd, 2026 # Page 3 - Reviews of NinjaOne ## Showing most helpful reviews Showing 51-75 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Stephen G. IT Manager Utilities Used the software for: I used a free trial ### "Sometimes all in one is a poor choice " November 6, 2025 2.0 The product was just not reliable to trust it protecting my network. The software management wasnt as good as other products. I eventually purchased multile other products which did each task better and actually saved me money. Pros Ninja One was demonstrated to me as an all in one product that could achieve everything i was asking. The sales team were extremely friendlt and assisted with getting me a trial. Cons Ninja One does a lot of things but soemtimes an all in one product doesnt do them well. I ran the product along side other product trials and its vulnerability management was extremely poor and missed so many vulnerabilities. Alternatives considered [Action1](https://www.capterra.com/p/180609/Action1-RMM/) Reason for choosing NinjaOne I didnt, the alternatives were much better. Review Source TB Travis B. Solutions Engineer Telecommunications Used the software for: 1-2 years ### "Patch management and alerts are fantastic! " May 29, 2025 5.0 We are very pleased with NinjaOne. It saves us from the weekly patch management that we would manually have to do without it. Pros NinjaOne was very easy to setup. We are new to the MSP space and needed a tool to automate patching, deployment, etc. Cons I don't have any negative things to say about Ninja. They continually improve on the existing product and add functionality and features Review Source KC Kyle C. Senior Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Ninja a clear Winner" September 9, 2025 5.0 It has been a great improvement over our last RMM. Our last RMM was limited and with NinjaOne we get many great features and they are always updating the product. Pros It makes it real easy to deploy scripts to our machines. The reporting feature is also really well built and makes it easy to export data. Cons The backup solution was buggy when we first tried it. I think it is better now though. They are always improving their products. Review Source VR Verified Reviewer Engineer Accounting Used the software for: 6-12 months ### "Fast and reliable IT management" January 9, 2026 4.0 It is a powerful, modern RMM tool. It has significantly improved our team's efficiency by automating routine maintenance and remote support. Pros The interface is very fast and easy to navigate. It allows me to manage and monitor all my endpoints from a single, clean dashboard without any lag. Cons The reporting tools can be a bit limited for complex needs. I wish there were more built-in templates to customize data for my clients. Review Source JD Jaime D. Administrador de Sistemas Broadcast Media Used the software for: 1-2 years ### "Ninja One en LLYC" September 9, 2025 5.0 Gestión perfecta de los dispositivos Windows, gestión de parches, control remoto, control de inventario y gestión de licencias Pros la facilidad de gestión de el parque informático de mi compañía , la gestión de inventario, y la gestión de parches. Cons De momento la falta de recursos para dispositivos Apple a la hora de poder gestionar los dispositivos. Review Source AH Andy H. CTO Information Technology and Services Used the software for: Less than 6 months ### "Gr8 RMM solution " September 10, 2025 4.0 Very good and its always reassuring when you see constant development of a product with many new features and fixes regularly being released. Pros Really easy setup configuration and use at great value. Its been such an easy switch from our previous system which has been great Cons Lack of AzureAD credential support is currently an issue but we are assured its being released soon. Alternatives considered [nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Reason for choosing NinjaOne Simpler to use, mire recommendations from peers. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Licence expiring and product no longer seemed be getting any development. Review Source eT eldho T. battery test tecnition Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "excellent tool" May 13, 2026 5.0 Users consistently praise the modern, clean, and easy-to-navigate dashboard. Frequently rated highly for fast response times and helpful engineering staff. Pros The HTML5-based user interface is highly responsive, allowing technicians to move quickly between dashboard Cons The total system filters out alert clutter, enabling teams to target unhealthy endpoints efficiently. Review Source LT Linze T. IT Support Officer Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great overall" October 1, 2025 5.0 Pros Easy to use and has a very intuitive user interface with simple navigation which is useful for quick fixes. Cons There is a slight learning curve in setting up the device management profiles but once learned it is a powerful tool Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Better price and features were provided by NinjaOne Review Source RV Roberto V. IT Manager Government Administration Used the software for: Less than 6 months ### "Great product for business network management" September 9, 2025 4.0 Pros EASE OF USE, accurate patching management, and effective support from constantly updated technicians. Cons The management of the hardware inventory of machines and non-networked devices connected to them needs to be improved. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne lowest price and completeness of functions Review Source AG Alexandrino G. CEO Cosmetics Used the software for: I used a free trial ### "Vale a pena experimentar." July 11, 2025 4.0 É prático e com mais actualizações será ainda melhor. Facilita até para usuários menos instruídos e ajudando-os a proteger seus android. Pros Simplicidade nas operações, ajustado para os sistemas android, não põe o telefone pesado, é prático e facilita usuários iniciantes. Cons O sistema de verificação de emails e sua consequentemente proteção não são bastante optimizados para os perigos do mercado de hoje. Review Source WM Will M. Manager Computer Networking Used the software for: 1-2 years ### "Best IT management system I have used" March 20, 2026 5.0 The whole IT staff here loves NinjaOne. We have looked at and tested a few other management systems and we all agree this is the one Pros NinjaOne is a great IT management software. It has worked amazing sinced we deployed it. all the techs love it. Cons The UI seems a bit dated and could use a refresh but all and all it is not a big deal and still works great Review Source AJ Andrew J. NOC lead Information Technology and Services Used the software for: Less than 6 months ### "Best decision we have made" May 4, 2025 5.0 It has been a positive game changer for us. We were able to lift and shift from our old RMM in a matter of weeks and now are building at an incredible pace. Pros Extremely fast and responsive. Coming from other solution this RMM never slows down. Cons There could be more granular permissions. Right now it’s not super clear what rights will affect other parts of the platform. Org level custom fields should be a thing and just aren’t yet. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Too many issues with Ncentral remote control and unreliable agents Review Source IB Ian B. Prevent Manager Information Technology and Services Used the software for: 2+ years ### "The Best RMM out There!" October 22, 2024 5.0 I setup and tested and have put into production NinjaOne. I would highly recommend using it if you are an MSP. Pros The Device management and RMM capabilities have been unmatchable with other products I have used and tested. Policies are very easy to setup and deploy. Cons There are some integrations I would like to see mor of especially with the software updates and deployments. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Made the switch due to better cost and support offered by NinjaOne. Review Source DN Dominik N. CEO Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "it was great" April 19, 2025 5.0 My experience with NinjaOne has been largely positive. The platform is intuitive and easy to navigate, making it simple to manage devices and support clients remotely. It offers strong automation tools and reliable monitoring, which have helped streamline many day-to-day operations. While there are some limitations, such as the need for more customizable reporting options, the overall performance, responsiveness, and support from the NinjaOne team have made it a valuable asset in my tech toolkit. Pros everything it was great & really user friendly i really enjoyed using there software Cons While NinjaOne offers a user-friendly interface and powerful remote monitoring features, one drawback is the limited customization available for certain reports and dashboards. For organizations that require highly tailored analytics or visualizations, this can be a bit restrictive. Review Source TW Tim W. IT Health, Wellness and Fitness Used the software for: 2+ years ### "Great RMM Tool" February 24, 2025 5.0 Pros great tool for remote management and install Cons scripts sometimes break, searching devices can be annoying Review Source DP Daniel P. IT-Leiter Wholesale Used the software for: Less than 6 months ### "Einfaches Cloud Management mit vielen Extras" January 17, 2025 5.0 NinjaOne hilft uns in Zukunft noch besser unsere Infrastruktur zu aufrechtzuerhalten. Pros Einfache Benutzeroberfläche aus der Cloud, Konsolidierung verschiedener Services (Ausrollen von Software, Desktop-Übertragung, etc), Support Cons Es ist eine reine Cloud-Anwendung. Bei wem dies nicht möglich ist, sollte sich eine andere Lösung suchen. Switched from [baramundi Management Suite](https://www.capterra.com/p/177946/baramundi-Management-Suite/) Baramundi hat lange gute Dienste geleistet. Es wirkt von der Oberfläche aber etwas aus der Zeit gefallen, das Linux-Management ist aktuell noch überschaubar und eine Desktop-Freigabe ist nicht möglich. Review Source JH Joe H. Operations Director Computer & Network Security Used the software for: I used a free trial ### "Why did we not try them out sooner" September 29, 2024 5.0 After trialing the product we are in the process of putting together a schedule to migrate from our existing solution to NinjaOne Pros The interface is amazing and feature packed. Also support is very helpfull and informative while setting up and testing the product Cons It can become a little pricey if you have many users or a low number of users but very endpoint heavy. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) More stable product, much better support and easier to use. But biggest was that Ninja works where syncro has bugs that cause things to not run or work as expected. Review Source AA Aiden A. Fullstack Developer Computer Software Used the software for: 6-12 months ### "Good With Caveats " November 22, 2024 4.0 Pros Relatively expensive, especially for a small team. This seems to kind of conflict with the actual use case of ninja one, for small to medium teams. That being said, setting up management devices is extremely straight forward and saved a lot of time. Cons It is good at what it is good at, advanced features for automation and analytics is really difficult to properly accomplish. The learning curve is exponential, starting out simple. Review Source Olaf V. ServiceManager Information Technology and Services Used the software for: 2+ years ### "Easy to use and help us to automate our standard work." August 15, 2024 5.0 Easy to use program and have multiple option manage difrent hardware takes care of patching backups and Security (sentinelOne) Scripts are easy to use and to add. It takes allot of standard work out of our hands so that we can focus on the more fun stuff. Pros Easy to use and to configurate. Single pain of glass. so i can see everything i need and use. Takes allot of standard work out of our hands. Cons There are so many extra options that it is sometimes hard to decide what we will add. Switched from [Barracuda RMM](https://www.capterra.com/p/184072/Managed-Workplace-RMM/) Patching was not working like we wanted it to work. Review Source LC Laura C. Resource manager Hospital & Health Care Used the software for: Less than 6 months ### "Good it ststem" April 9, 2025 5.0 All round seems like a good system. No complaints Pros I like the remote login so that it can log in Cons No complaints as of yet. Not been using it long Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Unsure why we switched. Not part of that team Review Source GF Gabriel F. IT Intern Computer Software Used the software for: Less than 6 months ### "Intuitive User Interface" February 26, 2025 4.0 Overall it was very easy to use and a good experience Pros The User interface is pretty intuitive and easy to use Cons Its relatively pricey when you compare to similar products Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing NinjaOne More customizable components and easy to integrate Review Source FD Fabian D. Systeembeheerder Information Technology and Services Used the software for: 6-12 months ### "Uitstekende ervaring met NinjaOne" August 13, 2024 5.0 Uitstekend, zowel de werking van de applicatie als de support. Pros Eerder dit jaar zijn wij overgestapt op NinjaOne en we zijn zeer tevreden met onze keuze. Het systeem is overzichtelijk en functierijk, waardoor we al onze klanten gemakkelijk via één portaal kunnen beheren. Een groot pluspunt is dat we ook (cloud)back-ups en beveiliging in hetzelfde overzichtelijke portaal kunnen bijhouden. De ondersteuning van NinjaOne is uitstekend; elke vraag wordt snel en effectief opgelost. Cons Tot op heden zijn we nog geen minpunten tegengekomen, alleen maar verbeteringen. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Reason for choosing NinjaOne Overzichtelijker en we werden gelijk vanaf het begin goed geholpen. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) We wouden een programma met meer overzicht en functies die aansloten op onze werkwijze. Review Source lJ lucas J. Systeem Netwerkbeheerder Information Technology and Services Used the software for: 6-12 months ### "Review Ninjaone" August 19, 2024 5.0 We zijn overgestapt van N-able RMM naar Ninja, het vorige product voldeed eigenlijk aan geen enkele verwachting meer. Elk alternatief was dus voor ons vooruitgang, uiteindelijk na 2 of 3 gesprekken met Lode besloten om het toch maar eens te gaan testen. Hadden we het maar eerder gedaan. Wat een verademing is dit pakket , automatiseringen zijn makkelijk, patching heeft weinig tot geen problemen en machines enrollen en update to date brengen is super gemakkelijk Pros Proactieve monitoring Kostenbesparing /efficiëntie Schaalbaarheid Securitytechnische eisen Goed beheer op afstand Goede automatiseringen Cons Startpagina niet in te richten. Gezondheid apparaat met meer statussen definiëren Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) Reason for choosing NinjaOne Patching werkte niet 100 % in deze applicaties. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) EOL product , geen ondersteuning+ slecht werkende patching. Review Source JC Jackie C. System Administrator Utilities Used the software for: 2+ years ### "NinjaOne is the tool you have been missing" July 16, 2024 5.0 I trialed Ninja about 6 years ago and our team became dependent on it because it's that helpful of a tool. It was such an important tool even to me that when I started a new job, I knew immediately that ninja was a must have tool. You can't compare it to many other tools. I plan on always using Ninja as a tool because it really is a great resource to all sorts of IT admins. Pros What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast Cons Honestly the reporting but that has gotten much better with the latest releases this past year. Switched from [System Center](https://www.capterra.com/p/70929/System-Center/) SCCM just was not performing the way we wanted. It was a super complex tool, and it wasn't fast in any type of deployment. Review Source LM Loris M. IT Manager Computer & Network Security Used the software for: 1-2 years ### "Un RMM ben fatto, ed anche bello!" August 17, 2024 5.0 Ottima, sistema facile da usare, aiuta a risparmiare molto tempo. Pros La semplicità di gestione delle funzionalità, l'interfaccia grafica semplice, intuitiva ed accattivante, la numerosa quantità di personalizzazioni possibile, il supporto tecnico veloce ed efficiente. Cons Talvolta il rilascio di alcune funzioni fatto frettolosamente e parzialmente non funzionanti Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Take Control](https://www.capterra.com/p/242258/Take-Control/) Reason for choosing NinjaOne Mi è piaciuta la console e la facilità di personalizzazione, oltre che il supporto Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.