# Page 5 | NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is NinjaOne the right Managed Service Providers (MSP) solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184229/NinjaOne/reviews --- NinjaOne 4.7 (292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 2nd, 2026 # Page 5 - Reviews of NinjaOne ## Showing most helpful reviews Showing 101-125 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tim V. Director of Technology Facilities Services Used the software for: 6-12 months ### "Best RMM tool on the market" May 22, 2020 5.0 I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before. Pros Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do. Cons The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Reason for choosing NinjaOne Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) spiceworks wasn't accurately keeping my hardware up to date. Review Source LW Lucas W. Owner Information Technology and Services Used the software for: 2+ years ### "ninjaRMM slices through the RMM competition" June 16, 2017 5.0 Recommendations to others considering the product There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership are experienced and driven to be the leader in the RMM space. What business problems are you solving with the product? What benefits have you realized? Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime. Pros We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers. Cons Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework. Review Source Response from NinjaOne June 16, 2017 Hi Lucas, Thank you very much for your kind words! We've been on a tear in 2017 with multiple major releases and are looking to keep the same pace for 2H 2017! Please feel free to reach out to me if you have any questions or feedback, pm@ninjamsp.com AM Andrew M. Technician Information Technology and Services Used the software for: 6-12 months ### "NinjaOne is the NumberOne RMM for MSPs" April 10, 2024 5.0 Outstanding. I love NinjaOne and couldn't do my job efficiently without it. Pros Ease of use, ease of deployment, the GUI is simple yet gives you everything you need at a glance, simple patching functionality and asset organisation. NinjaOne is incredible. Cons I honestly can't of any shortcomings of NinjaOne. It's an incredible product and must have for any MSP. Review Source Patrick P. System administrator Computer Software Used the software for: 6-12 months ### "Best RMM in the business" December 4, 2023 5.0 Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems. Pros NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features. Cons A little tiny issue here and there, but nothing their technical support weren't able to handle. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Switched from an CSP to onprem technical support Review Source MS Matthew S. Network Manager Education Management Used the software for: 1-2 years ### "FGS RMM Review" March 3, 2021 5.0 We have great support from our account manager and the support team at Ninja RMM. The platform did exactly what we needed and wasn't over priced. Pros Having the constant monitoring and alerting sat in the background was so helpful. We did not have to worry about constantly checking the health of our network every 10 minutes as we could rely on Ninja RMM to do this for us and alert us when something started to go wrong. Cons The platform occasionally sent out false alerts which although we could react to, did prove a little frustrating at 1am Reason for choosing NinjaOne We looked a series of opensource and paid for alternative, but ninja had that cutting edge with its monitoring and web platform Review Source JS James S. CTO Information Technology and Services Used the software for: 2+ years ### "Highly recommend" November 10, 2020 5.0 I can't praise Ninja more. From the support team to the account managers, and even the developers, everyone has been fantastic. Their pricing is more than fair and they always do everything possible to keep their customers happy. We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users. Pros Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away. Ninja are constantly devloping new features for the product, that are introduced seemlessly. Setting up the alerting was very simple and encompasses everything we require for our customers. They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component. Cons Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing. Alternatives considered [ITarian](https://www.capterra.com/p/185768/ITarain/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[Datto SIRIS](https://www.capterra.com/p/148228/Datto/) Reason for choosing NinjaOne Although all of the options available have positives and negatives, we felt the features we were getting, matched with the pricing and the UI made it an easy choice. In the 2 years since using Ninja we as a company have not regretted the choice or considered jumping to another provider. Review Source Divaldo C. CEO Consumer Services Used the software for: 6-12 months ### "Excellent remote IT management and monitoring platform" February 11, 2024 5.0 Pros One of the most complete solutions on the market, with excellent functionality and easy to use. Very easy for Device Management, Remote Support, IT Security. Excellent for improving the efficiency of the IT team and reducing costs. Cons It was difficult to start using because there was no price transparency, that is, they could very well make prices available without having to contact the company. Review Source Lucas B. Director Information Technology and Services Used the software for: 6-12 months ### "Great RMM for the price -Fast, Responsive and Feature rich!" June 12, 2023 4.0 Pros The interface once you get used to it is super fast and responsive. Great feature set, patching is very good and scripting also. Cons The interface is a bit odd, however once you get used to it and learn your way around, it's fine. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[N-central](https://www.capterra.com/p/13803/N-central/)[SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) Reason for choosing NinjaOne Maturity, less complex then some of the other options while still having the important features we wanted. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Syncro was no longer suitable for our business. Review Source CR Christophe R. Directeur Technique Computer Hardware Used the software for: 2+ years ### "Ninja RMM, un produit en constante evolution" May 17, 2023 5.0 Au déla du produits qui fonctionne tres bien, nous avons découvert une équipe réactive et a l'écoute de nos demande, plus qu'un fournisseur Ninja est un partenaire fiable Pros Une prise en main rapide pour l'assistance de nos clients, un tableau de bord qui concentre l'essentiel pour faciliter la vie des techniciens, et l'automatisation des taches récurrentes qui nous fait gagner énormément de temps. Cons L'acces pour les clients lorsqu'ils veulent prendre la main sur leur parc est tres limité. Reason for choosing NinjaOne Notre contact chez Ninja nous a accompagné pour la période de transition avec des gestes commerciaux avantageux et nous a aidé sur des détails importants comme l'importation de notre base de clients existants. Review Source JR Jose R. IT Administrator Religious Institutions Used the software for: 6-12 months ### "Could not think of a different solution" May 1, 2023 5.0 We were looking for a Remote access tool replacement, but encountered that NinjaOne's features will do other things we needed to resolve as well, like patch management and inventory. Pros NinjaOne was extremely easy to setup and deploy within our organization. Using ESET to pus the installer, in a matter of minutes the computers were being populated in the dashboard.Easy to remote login to computers using either Splasdot, NinjaRemote or TeamViewer if you have the license to incorporate it. Installing/modifying programs, registry changes, ps scripts is very easy to do, and their knowledge base articles are very helpful Cons We have only used this platform for about 5 months, but have not encountered a problem that could be resolved. Alternatives considered [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing NinjaOne Much cheaper and had better features Review Source RR Ryan R. Owner, Lead Technology Solutions Consultant Information Technology and Services Used the software for: Less than 6 months ### "An Excellent Solution for Start-Up MSPs" April 15, 2019 5.0 Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems. It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks. Pros NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances. Cons Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place. Review Source Erik D. IT Specialist Computer & Network Security Used the software for: 6-12 months ### "Ninja RMM was what we were waiting for" September 1, 2020 5.0 From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies. Pros The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc. Cons Can't name none at the moment, there is always space for improvements, but don't know what fill in here... Alternatives considered [Datto SIRIS](https://www.capterra.com/p/148228/Datto/) Reason for choosing NinjaOne Because the ease off use, and Ninja is way more faster with applying tasks or commands. Switched from [Datto SIRIS](https://www.capterra.com/p/148228/Datto/) We were supprised during the demonstration, didn't know it can also work that easy, but still a complete solution. At the moment we still have an active period with Datto, but we don't use it anymore, just a few months remaining right now.... Review Source RF Raphael F. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Powerful and cost effective RMM tool backed by an efficient support" October 16, 2020 5.0 We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally. Pros The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's Overall asset list management and monitoring features TeamViewer and Splashtop native integration Variety of PSA desk tools integration Full antivirus integration with Webroot or Bitdefender was a key element and selling point Backup integration Cons The overall integration was really easy. You feel like you are part of the journey with the constant development of new features Clear documentation on all features Efficient and knowledgeable support More granular reporting would be great Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[Avast Business CloudCare](https://www.capterra.com/p/236796/Avast-Business-CloudCare/)[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Reason for choosing NinjaOne Cost and financial flexibility Personal approach and communication throughout the onboarding process and beyond Ease of use Review Source Michael J. Owner Information Technology and Services Used the software for: 2+ years ### "Good RMM with a Great interface and Amazing Support" March 16, 2021 5.0 Ninja allows us to manage system and software updates, proactively monitor systems for issues, and automate many of the problems that users face. Pros Let's just get this out there: after trying most of the RMM's out there, Ninja's interface is really hard to beat. For our day to day technicians, accessing scripts, remotely accessing systems, and checking system statuses is only one to two clicks away. They don't have all the features that other RMM's have, but what they do have works well and they are added more features pretty consistently. As a very important side note, their support is unrivaled. We have never had an issue getting an answer to any of our questions. Cons There are a few things that could be better in the software. In comparing Ninja with other major RMMs there are some features missing that would help on a day to day basis. The network monitor is outdated and very limited in its capabilities. AD integration and SAML aren't here yet, but there are due to be released in April. Review Source BS Bill S. Technologist Information Technology and Services Used the software for: 2+ years ### "NinjaOne review from a user" March 9, 2023 4.0 Overall, a good experience and happy with the product Pros It has a user friendly website and mobile app Cons Support can be lacking and deploying policies can be difficult at times Review Source Tony L. CTO Used the software for: 6-12 months ### "It's cut down on the amount of time needed to manage our RMM tool so we can focus on our customers." May 17, 2018 5.0 Oh were to start. Our old RMM tool was complicated and over whelming. NinjaRMM is simple to use and understand, and doesn't take anytime for someone to pick up and use. We even have a few customers that log in and use the tool. It's just simple, and that's what I wanted. As I said in the review, now we can spend more time with our customers, and less time babying the RMM tool to make sure it's working. Thanks Ninja =) Pros 1\. Search - something so simple can be the best feature. Our old RMM tool couldn't come close. 2. Ease of creating a policy for a customer or type of device in a customer. 3. Integration with 3rd party tools like AutoTask and TeamViewer. 4. Website branding - New feature, and we love it. 5. SysTray icon has been wonderful! I love the fact that we can use our own icons and give it our own flair. 6. Reports - They look nice and are simple to understand. Cons 1\. TeamViewer. Not a fan. I'm sure it's not a big deal if you are new to this kind of thing. But we have used a lot of remote control tools in our 20+ years, and there are better options. 2. Can't install software on the fly. You have to use policies and a Schedules Action. I wish there was an option to upload an MSI/EXE/Other Scripts and run to a list of machines or all machines within a company. And give us the ability to turn this on and off so we can have customers do this as well. 3. I wish the update system was also about to update Windows 10 builds. This is still a manual process unless the customer has a server and we can push a script to install a Windows 10 update via UNC. Review Source RS Radoslaw S. IT Engineer Banking Used the software for: 6-12 months ### "Great product" August 27, 2021 5.0 again great, lightweight, and working product Pros Software is very easy to set up, and everything is clear from start to finish, easiness of deployment allow us to push it fully with GPO, and that way all new assets get it. Company wide policies are working fine, and we use Webroot integration so we're getting AV protection in bundle. Cons Nothing really to report here, everything (fortunately! XD) works Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing NinjaOne It offered all we needed from get go, so we didn't even bothered checking alternatives. Review Source EE Ed E. Retail and Repair Operations Computer Hardware Used the software for: 1-2 years ### "Great company to help with all management needs" December 6, 2023 4.0 \[sensitive content hidden\] is awesome and has always been there. He would reach out every few weeks and is always helpful. We were passed to a new rep that has only talked to me once so if I had one thing I would ask for \[sensitive content hidden\] back because he is a rockstar. Pros Price and features. When I need help I can reach out to my rep who helps me get direct access to support. Cons Interface still a work in progress. Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) They were bought out by ConnectWise and support went down fast. So fast I can't even remember the name of the product or company. Switched to Ninja and didn't look back. Review Source AD Anthony D. Directeur Technique Information Technology and Services Used the software for: 1-2 years ### "The Best RMM pour IT" November 8, 2022 5.0 have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning) Pros Time saving, transparency towards the customer, ease of management of a computer park, proactivity Cons Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives Alternatives considered [nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Reason for choosing NinjaOne recommended by a friend who works in a company similar to ours.The current immediately passed with the people of Ninja Review Source Fabio S. Quality, IT, Management Control Textiles Used the software for: 6-12 months ### "IT management done easy" January 5, 2022 5.0 Fantastic: device inventory, remote management, one-click deploy of apps, etc... And for the "support" perspective, the alert system has anticipated lot of failures/problems even before end user discovered them. Pros From a single dashboard is possible to diagnose problems and anticipate failures. Daily management (updates, installs, maintenance, etc...) are super-easy. Cons Core functions: nothing to add, in my opinion. Since we use Synology nas, an official Ninja app could be appreciated to monitor/manage also those NAS. Alternatives considered [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing NinjaOne EU servers and support Review Source Christopher W. System Admin Information Technology and Services Used the software for: 2+ years ### "Ninja RMM Review" February 15, 2021 4.0 Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy. Pros Easy to setup and configure. Easy to install and quick setup on servers and workstations Cons Lack of built in scripting. Has custom scripting capability but a small script database. Alternatives considered [SYNCRO Web 2 Text Chat Software](https://www.capterra.com/p/142368/SYNCRO-Web-2-Text-Chat-Software/) Reason for choosing NinjaOne Integrations and pricing. Review Source Andrey C. Senior IT Specialist Higher Education Used the software for: 1-2 years ### "Well-rounded and easy to implement" May 9, 2022 5.0 Pros We purchased Ninja to support our staff when everyone was sent home during the covid19 panic. It took mere hours to configure our instance and be ready to roll out to our users. My IT staff needed just one hour of training to get going on the software before they were able to locate the necessary features to provide excellent support using this tool Cons It's very much still being developed, and there are a few annoying ways that patching and scripting are set up that is unlike any other software I've used in the past. This had a learning curve, and eventually some limitations on how we implemented certain fixes for issues we encountered. Highly encourage to make full use of the trial period to make sure your needs are fully met by this platform. Review Source JC Jay C. IT Manager Railroad Manufacture Used the software for: 2+ years ### "Ninja RMM for use with Internal Infrastructure." October 8, 2020 5.0 I used Ninja RMM working for an MSP, and then I left to create and run an internal IT department. my first recommendation was to use software to keep track of and monitor all computers from a single web based interface, as such Ninja was my only choice. they were happy to help me onboard a single company as I think at the time they weren't really marketing to single client departments. i have nothing but positives for the software, the customer service team and the Dojo, where most of my questions are already answered. Pros This software is extremely easy to use, and amazing at monitoring all of my IT assets and network. the integration with Webroot, TeamViewer, Splash-top and Sherpa make it an integral part of my IT kit, in any company I work for. Cons there is a bit of over complication with scripting, but its something that doesn't have to be used. Reason for choosing NinjaOne Ninja was the only product i considered as it did everything I needed, and more. Review Source LL Lionel L. IT Computer & Network Security Used the software for: 6-12 months ### "Merci Ninja Rmm" October 12, 2021 5.0 I solve a lot of business problem , can correct almost everything by remote . My country is very large so they can help me also to make it from my office Pros I like the contact with the ninja team , the free courses , they help me grow a lot . Cons Some feature was missing , but Ninja team now put the backup solution and that’s work perfectly Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Reason for choosing NinjaOne I choose them cause I trust them . Free courses , free try . My manager always follow me and answer to my questions . The prices Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) The customer, contact . The service , the purpose . The facility to deploy . The efficient of the software Review Source RL Roberto L. IT Manager Information Technology and Services Used the software for: 1-2 years ### "La solución más completa para MSPs" October 31, 2022 5.0 Gracias a NinjaOne hemos podido ofrecer una completa solución de monitorización para nuestros clientes por un coste razonable y permitiéndonos crecer en este ámbito de desarrollo, junto con una compañía como NinjaOne, que ofrece estabilidad, garantías y un excelente soporte técnico y comercial. Pros Facilidad de uso y de implementacion. Muchísimas características para monitorización. Ejecución de scripts remotos. Herramientas de control remoto integradas. Sistema de línea de comandos remota. Integración con multitud de herramientas de terceros. Solución propia de backup. Solución propia de gestión de documentación. Solución propia de sistema de ticketing. Soporte técnico y comercial excelente del fabricante. Cons Si tuviese que decir algo, aunque no impacta en el buen funcionamiento del producto, sería que echo de menos la posiblidad de una mayor personalización del dashboard. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.