# Page 6 | NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is NinjaOne the right Managed Service Providers (MSP) solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184229/NinjaOne/reviews --- NinjaOne 4.7 (292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 2nd, 2026 # Page 6 - Reviews of NinjaOne ## Showing most helpful reviews Showing 126-150 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Alec M. IT Manager Real Estate Used the software for: 2+ years ### "Great RMM and Ticketing System" March 20, 2024 5.0 Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles. Pros Ease of use, scripting that just works, and the dojo community for help Cons It is a little too basic. The document feature is not the best so we use a different product. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[Atera](https://www.capterra.com/p/144309/Atera/) Reason for choosing NinjaOne Price point, ease of use, and nothing overly complicated. Review Source yyL yeong yik L. Senior IT Manager Information Technology and Services Used the software for: Less than 6 months ### "Ninja saves the day" August 31, 2023 5.0 Improve overall management of endpoints, centrally patch and deploy software within the same platform. Pros ease of use and support is responsive and prompt Cons there is anything that i can think of!!! Alternatives considered [ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/) Reason for choosing NinjaOne having a trial on both product and the alternative product just could cut it, Ninja One is way better in terms of feature and ease of use. Review Source OG Olivier G. IT Manager Information Technology and Services Used the software for: 6-12 months ### "Adopt Ninja RMM (Remote Monitoring and Management) as a MSP company and also for internal use" July 6, 2017 4.0 Proactive service Real time issues detection Scheduled action Win a lot of time ! Pros \- Clear GUI with excellent reactivity: Ninja RMM is designed to monitor and also to schedule actions after an issue detection, based on preset policies (for servers and computers, Windows nd Mac). You can also monitor webserver or internet line. Personalize a policy takes a few minutes and it's simple to interact with any computer (many useful options are available, as the CMD window). - Incredible ROI for new technicians. After a brief demo, a newcomer understands how it works. This was very important for us as we didn't have days to set up a monitoring tool... - Ninja NMS (Network Management System) is powerful and easily discovers assets in a network, monitor each asset and check it regularly (switch, printers, firewall, pcs, etc.) - Customer Service always on the top (email answer, community website, efficient commercial team) - good documents and videos to help during the beginning - Regular new functionalities: dev team listens to customer's features requests; probably the most important for me. The Ninja service is better and better and improves rapidly - Installing the Agent add it automatically to the customer/organization in the Console. Very useful if you send it to a new customer cause you don't have to log on and identify your MSP saas account tool! It is more secured. After 5 min, all the information (CPU, Memory, Services, Software inventory, Windows Event, Antivirus state, etc.) are available and can help to solve your customer issue. Cons \- Mac OS : all functionnalities are not yet available, especially software actions - Would like to have a netflow, syslog and backup in NMS for more firewall providers Review Source Response from NinjaOne July 6, 2017 Hi Olivier. Thank you very much for your review. Stay tuned we will be releasing a ton of new Mac agent functionality in the next couple of weeks :) Andre M. Senior Technical Specialist Cosmetics Used the software for: 2+ years ### "NinjaRMM is the go to software for my business! I use this software everyday and love it!" January 24, 2018 5.0 The overall RMM needs without the overly complicated setup and maintenance. I value the kind support from them to help me with my business. This software is my go to software in my toolkit and with the integrations with other key players in the industry made my decision to choose them a smart one. Pros I love the Dashboards and NMS features. Also the Cloud Alerts save my bacon! This software has allowed me to manage clients remotely with team-viewer integration and also provide back ups services plus AV for not-for-profit organizations that have tight IT budgets. It allows me to have a one-stop shop as an MSP. Cons Some of the alerts are not sent when certain issues with systems happen. So you have to be mindful to check your dashboard daily. More updates are needed to the NMS and their pricing have changed around agents and NMS agents bundled together. Review Source Response from NinjaOne January 25, 2018 Andre, thank you for the positive review. We are definitely making more updates to NMS (Network Management) in 2018. Stay tuned for a roadmap update on NMS in our community, thanks! Regina C. IT Director Computer Games Used the software for: Less than 6 months ### "Huge bang for your buck!" April 19, 2022 5.0 We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them. Pros It's really easy to use, and SO MANY ways to track what's going on behind the scenes. Cons It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up. Alternatives considered [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing NinjaOne GoTo/Join were both more expensive and less responsive. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Avast Ultimate Business Security](https://www.capterra.com/p/170318/Avast-Business-Antivirus-Pro-Plus/) We wanted something that was all inclusive and designed to work together. We were able to save money and get a lot more information from their products than the multiple tools we were using before. Review Source KF Kenneth F. Accounting Import and Export Used the software for: 1-2 years ### "My personal view of NinjaOne" March 3, 2023 4.0 Pros NinjaOne was simple to use and navigate, with clear and concise instructions. The interface was simple to use, and features like the ability to quickly create and customize forms, automated notifications and reminders, and built-in analytics were extremely useful. Overall, I found NinjaOne to be an effective and efficient tool for managing my business activities. Cons The lack of customization options and inability to add additional features or customize the user experience were the least appealing aspects of NinjaOne. Furthermore, the user interface was clunky and unintuitive, making it difficult for new users to quickly learn how to use the app. Review Source JW James W. Technical Service Manager Information Technology and Services Used the software for: 6-12 months ### "Hidden Software Gem" September 26, 2022 5.0 Excellent product that we will use for years to come Pros This product has wizards that make guided install a breeze to deal with, fast efficient deployment and ease of use Cons More customisation of reports would be a great benefit Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Reason for choosing NinjaOne Less complicated setup and ease of use along with intuitive interfaces. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Better features, low cost and ease of deployment Review Source Anthony R. IT Manager Computer Hardware Used the software for: 1-2 years ### "Complete RMM solution for a single per endpoint cost" June 7, 2023 5.0 Pros NinjaOne don't hide features in addons that cost extra money. A single per monitored device cost gives you all the features in one price, RMM, ticketing, patching, remote support, backup and full onboarding. They are upfront with their roadmap for new features and release updates on a regular basis. Cons The ticketing system misses a lot of the features of something like Freshdesk or Zendesk but it is being made better with each new release. Review Source MT Micheal T. Marketing Director Hospital & Health Care Used the software for: 1-2 years ### "NinjaOne Has Been a Reliable and Easy to Use Solution" May 1, 2024 5.0 Pros The capabilities of NinjaOne are excellent. NinjaOne makes work easier for us. Cons I do not have dislikes for NinjaOne. NinjaOne is superb. Review Source AD Adam D. Tier 3 Support Technician Information Technology and Services Used the software for: 6-12 months ### "NinjaOne: A 5-star product" August 8, 2022 5.0 Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result. Pros Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja. Cons Nothing, Ninja \[SENSITIVE CONTENT\]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Ninja offered a much better platform, every aspect of it is better than Atera. Review Source TB Tonia B. IT Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Ninja one review" June 21, 2023 5.0 This tool has changed how I run the network at several locations. It has made managing our network much easier and the response time is much higher . I see issues before the end user even knows there is a problem. Pros This tool has revolutionized my job. I can travel less and get more done, saving time and money. Cons None, I have not found any cons to this software yet. Reason for choosing NinjaOne This tool offered exactly what we were looking for. Review Source CE Chalden E. Network Technician Information Technology and Services Used the software for: Less than 6 months ### "Amazing RMM software." September 6, 2021 5.0 I can see pretty much every detail of every device that I manage. From system specs, live resource viewing, and even networking details. Remote connections are a breeze, no hassles and connects with 1 click. If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time. the software installed on the end user device in a couple of seconds, and is not resource intensive at all. The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions. The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need. Pros Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom policies. Integration with Bitdefender. Custom scripting. Detailed event logs, saves a lot of time on troubleshooting. Detailed alerts, if there are issues with a device. Very user friendly. Cons If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you. Switched from [ITarian](https://www.capterra.com/p/185768/ITarain/) Pricing is a lot better with Ninja, better functionality and better support. Review Source VR Verified Reviewer Helpdesk Senior Technitian Computer & Network Security Used the software for: 6-12 months ### "Great Product.!" July 29, 2019 5.0 So far they've been so helpful, every time i call the helpdesk they are able to address the issue and help me reach my goal, our sales rep. Always check on Us to make sure We have what We need and to receive our feedback. Pros The portal is really easy to use, to understand and to address any issue with customers, also is really simple to implement on your customers. Cons to accomplished a full service for a customer you will have to also use some other companies, for cloud backup and such. i wish they had a solution for everything. Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Reason for choosing NinjaOne pricing and better relationship with Sales Rep. Review Source GR Gary R. Head of Systems Facilities Services Used the software for: 1-2 years ### "Great RMM with all the features you needs without being overly complicated" February 11, 2021 5.0 Pros Its simple to Navigate and use. See all your devices in one place and filter them in to departments and roles. Configure separate policies for handling Microsoft and 3rd party updates. Set warning levels and thresholds for anything from disk usage, failed logins to smart disk failure warnings. It ticks all the boxes and they are continuing to add new features such as backup and AntiVirus integration. You can also provide remote access for users to access their own devices. You can schedule regular reports on their access, hardware, system status, antivirus protection and updates giving you an audit trail for any compliance requirements. Best of all you can manage the whole thing from my desk or a mobile device. Cons There is very little to complain about. In fact the only minor issue currently missing is image based backup solution but this is in development. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Reason for choosing NinjaOne Ninja offered a simpler set up and a better pricing structure. Review Source BA Brian A. CEO Information Technology and Services Used the software for: 2+ years ### "Best RMM for the money and features" October 25, 2019 5.0 Overall, the interface is super easy. The software works correctly. When we do need help, which is rare, we get it and it is good. It's easily the best partnership we have with a third party. Pros Ninja RMM is easily the best RMM on the market. It is truly cloud based, responsive, and mostly easy to use. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Come on man, ain't no body got time for that. Ninja RMM easy to understand as soon as I did the trial I knew it was the right one. Cons The only negative I can say is it doesn't have a built in distribution method. You have to rely on AD or something like PDQ Deploy to distribute it over a network automatically. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/) Reason for choosing NinjaOne Ease of use. Customer Support. Onboarding Experience. Cost Review Source BO Brian O. Managing Consultant Information Technology and Services Used the software for: 1-2 years ### "Excellent RMM for newcomers and experienced in the industry" July 29, 2019 4.0 The team at NinjaRMM is truly dedicated to providing a world-class RMM and experience for MSP's and ITSP's using it. The team goes out of its way to assist when needed, even getting their engineers involved if a partner need's more technical help. I would recommend and continue work with NinjaRMM to grow our IT services business. Pros First is its ease of use to setup and organize for different clients. The learning curve is very minimal if you're experienced with systems administration tools. I found NinjaRMM to be quite easy to configure patching & scripting, as well as deploy its Webroot integration. NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs. Cons The only con I can think of is the lowly NMS (network management system) agent. I refer to lowly because it's a functional but early-stage NMS solution in contrast to an Auvik or Domotz. However, at Ninja's price-point for some basic network monitoring, this agent works well. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Review Source DG Daniel G. IT Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Exceptionally easy to use, Time saving features, Prebuilt Scripts" March 25, 2022 5.0 Excellent overall service. From sales to setup to finish. Great support at every step. Everyone I have dealt with has been polite, and understands now knowing the answer is not a negative. Being able to say I don't know and then actually following up is a huge huge huge bonus. Pros Excellent built in features, options for customer scripts and commands. Time saving patch management! Cons I would really like the Locations to mean something. You cannot sort of qualify by this field, that would be great. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) Reason for choosing NinjaOne Much easier to use and setup. Review Source TA Tom A. IT Technican Retail Used the software for: 1-2 years ### "Great product for making IT more efficent" March 26, 2021 5.0 Great - good trial , great staff, good pricing - ever changing and evolving product Pros Small agent based - cloud based - very useful now much more homeworkers Email alerts are great - software installs and server reboots are 2 of the best we use. Powershell scripts work great for installing software / updates - works much more realiably than lan based push scripting. Also very useful file explorer and remote registry for editing / fixing issues Windows updates are easy Cons History for realtime monitoring (cpu / memory / processes) - this is coming soon Storage - if you need to install large software - the limit is 500mb (office 3.8GB) NMS - network monitoring would be better with dead port detection and history Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[Naverisk](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing NinjaOne Combination of good price and great features Review Source Jürgen B. CEO Information Technology and Services Used the software for: 6-12 months ### "TOP Produkt " November 16, 2020 5.0 Pros Einfache und schnelle Einführung. Das tolle "onboarding" durch die immer netten Consultants In der klar strukturierten Oberfläche findet sich jeder "ruckzuck" zurecht. Selbst älterer Kollegen sind begeistert ;-) Die integration von Bitdefender als Virenscanner (cloudbased) ist ordentlich gemacht, das Menü zur Konfiguration ist super übersichtlich und in Minuten konfiguriert. Dsa Rollout super easy. Cons Es fehlen noch ein paar Sachen, die aber laut Raodmap zeitnah kommen sollen. z.B. Support für Hyper-V und die Active-Directory integration. Switched from [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/) Das Einbinden neuer Standorte dauerte bei PRTG einfach zu Lange. Um die Infrastruktur einer neuen Nierderlassung ordentlich darzustellen breaucht man Stunden. Das gefrickel mit der Lizenzierung pro Senor gegenüber unseren Kunden war zu Aufwendig in der Abrechnung. Problematisch zudem das Handling der Remote-Probes. Review Source MA Mark A. Director of Business Development Information Technology and Services Used the software for: 1-2 years ### "Great Product - Continuing to add features" December 5, 2023 5.0 Consolidating our tools and having a single pane of glass for our operations center to work from, no longer are we missing alerts because a monitoring page is minimized or covered by another one of our tools. Pros As an MSP getting the tool deployed quickly, efficiently and leveraging the work we've put into our configuration has been a huge time savings. Cons The gap is being closed with every release, our biggest issue with MDM which we are looking forward to trying out soon. Review Source NK Nyoro K. Construction Manager Construction Used the software for: 1-2 years ### "NinjaOne Has Been an Effective IT Management Tool" May 1, 2024 5.0 Pros NinjaOne has been a superb IT management solution. I like the reliability and ease of use of NinjaOne. Cons NinjaOne makes work easier. No dislikes about NinjaOne. Review Source George W. IT Projects & Services Engineer Information Technology and Services Used the software for: 6-12 months ### "Awesome RMM Product" September 9, 2020 5.0 NinjaRMM has given us the tools to be able to view our clients technology stack from a distance, and then be able to work with them on current and potential issues. Before this, all issues would come up out the blue and take us by suprise, ruining our current workflow. No more! This product is seriously great, and I don't think we could operate at the level we do without it. Pros The reporting tools and level of infomation we get on each device is all we could ever need. Being able to update systems with a few clicks has saved hours of our time. Cons The thing I like least is that we didn't find this product earlier! Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Reason for choosing NinjaOne When we approached Ninja about their product, they were upfront, friendly and really sounded like they wanted us onboard and to pick their product. They also helped out greatly during the trial period and answered any questions we had. Review Source Donald M. Network and Systems Administrator Information Technology and Services Used the software for: 6-12 months ### "Fantastic Tool" February 10, 2020 5.0 NinjaRMM has been fantastic. It easily allows me to set policies for windows upgrade, software upgrades and installs, regular "house cleaning", common scripts and even customizable scripts. I like having everything I need on one dashboard, it allows me to spot trends as well as quickly diagnose issues. I love being able to access machines remotely in emergency situations. (aka when I forget my laptop.) I strongly recommend it to all my IT friends and have demoed it more than a few times to them. Pros I love being able to spot trends with the machines, but the number one thing is just the amount of time it saves me. I know some people love overtime, but I would rather spend some time with my family then mundane and monotonous tasks. The NinjaRMM tool lets me do that whether that is at home or using that time saved on more constructive projects. Cons The one thing I would add is that the back button should work. Either that or NinjaRmm should add one because it would make moving around alot easier. Granted with the 4.5 release there is now a favorites list which is really handy because of the lack of a back button. Review Source SM Sebastian M. Information Tecnology and services Information Technology and Services Used the software for: 1-2 years ### "buena." August 3, 2023 4.0 Pros Me parecion un aplicativo muy util en cualto a la asistencia remota, es facil de utilizar y su interfas es agradable a la vista. Cons podria decirce que por el momento no he encontrado nada de malo en este aplicativo. Review Source George B. Managing Director Information Technology and Services Used the software for: 6-12 months ### "NinjaRMM has continuously provided a quality experience for us as an MSP" August 2, 2018 5.0 NinjaRMM makes onboarding and management of client devices a lot easier than other RMM tools I've used. Despite several key features still on the roadmap or in development not being ready for production use, they're certainly worth waiting for and hopping on-board with Ninja sooner rather than later as the company has a good direction and will surely overtake many of the older RMM platforms as one of the best solutions for RMM. NinjaRMM has allowed us to quickly and painlessly onboard new customers and efficiently assess and address any incidents and issues on their systems. NinjaRMM provides an easy to use interface that allows us to train technicians with it in a breeze, allowing them to be more productive right at the start without a steep learning curve. Pros NinjaRMM is consistently bringing good features to our RMM platform that allow us to continually grow our level of support for our clients. The support and feedback is always personal and easy to resolve any issues or provide ideas. Cons So far there's nothing we dislike, aside from the occasional bugs which happens with anything, those are generally quickly resolved and not too disruptive to functionality. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.