# Page 9 | NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is NinjaOne the right Managed Service Providers (MSP) solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184229/NinjaOne/reviews --- NinjaOne 4.7 (292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 2nd, 2026 # Page 9 - Reviews of NinjaOne ## Showing most helpful reviews Showing 201-225 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jarom W. Director of Operations Information Technology and Services Used the software for: 2+ years ### "Ninja is a fantastic RMM tool. It elegantly combines simplicity with ease of use." December 14, 2017 5.0 Network administrators can make managing hundreds if not thousands of machines an achievable task. It's fast, it's simple, and it just works. Pros Combines easily with other related IT MSP tools via API, makes managing large groups of computers a piece of cake. The dashboard is simple, and UI is intuitively designed to be easy to operate. It's reliable, and the Ninja support team is responsive and helpful. After using a plethora of other RMM tools, Ninja has them all beat. Cons TeamViewer/Ninja RMM integration sometimes is slower than I'd like to synchronize data, but it still works reliably for the most part. There's not a whole lot I dislike about this tool, mostly just wishing it had more features and integrations. (Which are constantly expanding.) Review Source Response from NinjaOne December 15, 2017 Thank you Jarom! We had 10 feature releases in 2017 and have a lot more planned for 2018. JW Joshua W. Chief Technology Officer Information Technology and Services Used the software for: Less than 6 months ### "Breath of Fresh Air" November 20, 2020 5.0 We cannot say enough how great our experience with Ninja has been so far. The platform is top shelf and everything we need to operate our business is at our fingertips. Our sales and onboarding process was the easiest, most laid back and honest experience we have had in a while. \[SENSITIVE CONTENT HIDDEN\] was amazing. He was honest and upfront with us, never pressured us into something that didn't fit and worked with us to get an agreement that was best for everyone involved. We could not be happier. Pros Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use. The setup process was great and the entire team from pre-sales to sales to onboarding was wonderful. Cons If we had to pick a con about the Ninja platform it would be the lack of integration with other AV software like SentinelOne. Review Source JW Jon W. Director Information Technology and Services Used the software for: 2+ years ### "Progressive solution, progressive company" March 15, 2021 5.0 Pros Over the years of using Ninja, one of the biggest impacts is how progressive the company is and how much they listen to their users, constantly looking to improve their service offering, without increasing costs. The product is intuitive and in depth at the same time. We are often contacted by competitions but we value our relationship with Ninja & their product that nothing drives us to move away. Indeed their continual improvement pulls us closer to them. Cons There are no negatives that I have come across. Review Source VR Verified Reviewer it support Computer Networking Used the software for: 1-2 years ### "their SMS login is not working - no fix from their support in timly manner" October 3, 2022 2.0 not good, major issues should be fixed at the time and not dragged out, Pros their is not a lot - I'm not impressed by their lack in support. Cons the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner. Review Source CH Chris H. IT Support Religious Institutions Used the software for: 1-2 years ### "Ninja helped us bring automation to IT Ops" April 25, 2019 5.0 NinjaRMM has helped us bring automation to our team and cut back on the man hours of patching our devices. It gives us a quick overview of the health status of our devices. We are able to bring more automation with the script library and hope to roll out event-driven scripts to solve some of our recurring issues. Pros This product was designed cloud first in mind. Many other products I looked at required the use of on-site servers. Ninja has Mac and Windows support with Linux on the road map. Supporting all the major OS' that we run. The Patch management in Windows and third-party patching has saved us many man hours of our regular patching. Cons no Mobile App as of right now. It's on the road map but this would be super nice to have as my team is always on the move with a mobile device. Review Source JH James H. Network Support Technician Leisure, Travel & Tourism Used the software for: 6-12 months ### "Ninja Remote " December 4, 2023 4.0 Very happy with the product, Will continue Using. Pros Ease of deployment,and ability to Remote in Cons Having to write custom Scripts. Could also use marketing Materials and setup plans for MSP's Review Source GM Giuseppe M. IT Hospital & Health Care Used the software for: 1-2 years ### "Ninja è davvero one" February 22, 2024 5.0 Pros Prezzo e assistenza al prodotto, onboarding fatto con professionalità. Cons La grafica è un pò confusionaria e guidare tra i menù non è super intuitivo Review Source EL Echedey L. Telecommunication Engineer Telecommunications Used the software for: 6-12 months ### "The best RMM software in the market " August 28, 2020 4.0 Working with Ninja, we have improve our work with customers significantly and the clients have noticed that we are so much proactive with them. Pros The RMM agents are very easy to install/created, the interface is very visual and the configuration simple but strong. Cons API integrations are not very developers right now. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Reason for choosing NinjaOne The price was the most competitive Review Source AZ Andreas Z. IT-Projektleiter Computer & Network Security Used the software for: 1-2 years ### "Erfahrungen mit NinjaRMM" March 17, 2021 4.0 NinjaRMM ist ein patentes Werkzeug zur Remoteadministration und Dokumentation. Die Features tun was sie sollen. Der Helpdesk ist gut aufgeräumt und hilfreich. Das Preisgefüge ist ansprechend. Pros Das Werkzeug funktioniert einfach, angefangen beim Scripting über das ausrollen spezifischer Softwarepakete bis hin zum integrierten Virenprogramm. Cons Die Individualisierung einzelner Kundengruppen ist im Backend super, aber das Kundenmodul (TrayIcon) ist noch verbesserungswürdig. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[Atera](https://www.capterra.com/p/144309/Atera/) Reason for choosing NinjaOne Preis - Leistungsniveau Review Source PA Pilar A. IT Manager Medical Practice Used the software for: 1-2 years ### "Todo bajo control " October 24, 2022 4.0 Pros You have many resources in a single panel, we can control the health status of our teams and isolate them if necessary in order to provide better final support. We also have all computers with Antivirus thanks to this implementation. In addition to having an updated inventory Cons a little more information and documentation in Spanish would be ideal to facilitate access to more developments and news. Review Source BF Bjoern F. Owner Computer Networking Used the software for: 2+ years ### "NinjaRMM: valuable RMM option" November 26, 2018 4.0 We're using this for all of our MSP clients and it's been great for us overall. Managed Patching, scripting, monitoring, automatic alert triggered actions etc. Pros It's compact but powerful. Not as big and cluttered as other RMMs. Simple to use web interface and completely cloud hosted. No requirements for installation but still just as flexible. It's great for MSPs, comes with all the necessary features and integrations. The cost is very affordable and they offer 3rd party licenses for a great price e.g. TeamViewer. Cons Not as many integrations as others might have. Not as customizable and feature rich as big players, but it has many good features and Ninja RMM is constantly improving their product. Review Source BB BORIS B. Director Computer Software Used the software for: 6-12 months ### "A global view of the customer system" April 1, 2021 5.0 Automatic patching allows us to keep customers' computer system up to date Pros Ninja allows us to have a global vision of our customers’ systems. Cons The translation of the interface into French is not perfect. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) Reason for choosing NinjaOne Consumer support Review Source BF Baptiste F. IT Technician Information Technology and Services Used the software for: 2+ years ### "Useful in all situations" June 28, 2021 5.0 Pros The product was very easy to use and to deploy. Cons This RMM can't be used via Linux, you can install the endpoint but not remotely connect to it. Review Source VR Verified Reviewer Systems Administrator Computer Software Used the software for: 2+ years ### "Manage your Windows workstations, and more!" November 20, 2018 5.0 Pros I recommended Addigy for Apple products, and I'll recommend Ninja for Windows stuff. While not quite as robust, the features it offers gives us control over our Windows machines and does so in a slick UI. Hoping to see some more features added in the future, but as of right now they give us a good deal of control and definitely more than we had before. Without using Active Directory, this is something you need. Cons The fact that there is no script repository slightly grinds my gears, but supposedly it's in the works. Review Source DS David S. Owner, Operator Information Technology and Services Used the software for: 2+ years ### "NinjaRMM caters to all sizes" August 12, 2019 5.0 Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore. Ninja support is super responsive and quick to turn around and fix your issues. As a company, they also treat you as a person and not a bottom line. Their backup integration has helped me in a few pinches with clients data. The best part of this software is that it grows with you as your MSP grows and it doesn't break the bank! Pros Single pane of glass for managing all your clients. Whether you are a one-man shop or a large MSP Ninja is the solution you have been looking for. Super powerful policies and ease of automation. Integrates with other solutions for ease of transition from another RMM. It is lightweight and gives you tons of control and management where other solutions lack in ease of use and stuff you with features that you do not use or need. Ninja updates its software very often and it's quick to add new features making it even more powerful than before. I cannot recommend this product enough. Cons I have yet to come into a con for this software. Sure it has had hiccups but nothing that is not addressed almost immediately if you contact support or it ends up going through development and released with an update. If you can request it Ninja will do its best to add it to its features list. Review Source JP Jack P. IT Technician Wholesale Used the software for: 6-12 months ### "Great straightforward RMM tool" December 16, 2020 5.0 NinjaRMM manages all Windows updates in our company along with saving time when assisting users as I can very quickly connect on. Some times I don't even need to, with access to Task Manager and Services directly in Ninja. I can see where all my machines are at quite easily and know if I need to action anything. Pros The simplicity of setting up the product, using the UI, customer support and knowledge base articles. Cons There are features missing like Hyper-V integration, SNMP printer toner level monitoring but they're always adding new features and they are still relatively new to the RMM game. Alternatives considered [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing NinjaOne Simplicity, ease of use. Review Source AV Antoine V. RSSI Information Technology and Services Used the software for: 2+ years ### "Rc Group" December 20, 2022 5.0 Pros A chaque mise à jour des évolutions pertinentes Cons Un seul endroit pour gerer mon parc informatique, il manque plus que bitdefender GravityZone dans la console Review Source MD Matt D. Partner Information Technology and Services Used the software for: 6-12 months ### "Clean, Functional, Easy to use Remote Management and Monitoring Solution for MSPs" June 13, 2017 5.0 Makes managing my customers easier without the headache of having to manage it all the time. Pros Great simple interface, hosted at Amazon, integration with Webroot, multiple ways to connect to the endpoint whether web interface via services, command-line, or remote control tools. I'm starting to love the ability to sneak preview new features with live data. Much better than the old RMM platform we used where it was an all or nothing upgrade. Cons Some security policies need to be expanded with respect to the way users interact with policies and UI management. We still would like third-party patch management as an option as well as Mac remote control. Need a mobile device app that can cache credentials, although you can pin it in iOS. Review Source Response from NinjaOne June 16, 2017 Hi Matt, Thank you for being a partner and glad to see you are enjoying our platform. We take all partner feedback very seriously and as you are well aware we're working hard on providing third-party patch management. Thanks again! Andy edna luci G. university senior technician Marketing and Advertising Used the software for: I used a free trial ### "A complete and easy-to-use solution for endpoint management" June 1, 2023 5.0 I love how easy it is to use and how comprehensive it is for managing servers, workstations, laptops, virtual machines, and network devices. Pros I like how easy it is to use and how complete it is for endpoint management and With its automation feature, I have full visibility and control over servers Cons Up to this point I haven't found anything I don't like and this tool is accurate, easy to use and feature rich. Review Source JJ Jack J. Head of Technical Music Used the software for: 1-2 years ### "Happy" November 3, 2020 5.0 Extremely satisfied Pros Very good system would highly recommend Cons Missing a few features all of what’s missing ninja are in the works of implementing Alternatives considered [Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing NinjaOne Cheapest and feature rich Review Source SA Stephen A. President Information Technology and Services Used the software for: 1-2 years ### "Out of the box instantly started paying dividends. Improvements have made functionality much better" November 29, 2017 5.0 Simplify client management and on boarding. Pros Efficient and straight forward. Support is fantastic, haven't missed a beat with all of my requests. Actively adding new features and improvements. Cons So far there is not too much to complain about. Reporting could be a little more comprehensive. Potentially a few more integrations with vendors would add some additional choices which may improve integrations with some vendors already being used in the field. Review Source Response from NinjaOne November 30, 2017 Thank you for your support Stephen! We are definitely working on reporting enhancements as we speak, stay tuned for more updates! RB Roberto B. Innovation Technician Information Technology and Services Used the software for: 6-12 months ### "Gran producto de monitorización y gestión todo en uno" November 29, 2021 5.0 Pros Centralizar las alertas La posibilidad de afinar qué se quiere monitorizar y cada cuánto tiempo Generar nuestras propias alertas Variedad de checks Facilidad de despliegue Organización jerárquica de los recursos monitorizados El equipo de soporte y acompañamiento Cons Para nuestros casos de uso consideramos que la herramienta cumple con las expectativas Review Source PM Paul M. Group IT Infrastructure Manager Food & Beverages Used the software for: 1-2 years ### "We wouldn't be without NinjaRMM!" September 30, 2020 5.0 The account management is second to non with regular check ins and always on hand to offer support. Pros NinjaRMM allows us to manage hosts across multiple regions with ease. The integration with TeamViewer and Webroot simplifies onboarding new clients. Automated patching and reporting helps us keep our team small. Cons I'm happy to see the new backup solution but at the moment it is limited to file backup rather than image backup. It would be great to see full image backup implemented in the future. Reason for choosing NinjaOne Great features, friendly UI and tight integration. Review Source MC Matthew C. Owner Information Technology and Services Used the software for: 2+ years ### "Fantastic and Best Bang for Your Buck" June 12, 2019 5.0 We were one of the first MSPs to use Ninja. I had tried out every other RMM on the market and Ninja won then and they just keep getting better with time. Pros It does everything we could want. It's easy to use and it's the best value on the market. Cons The only con is that's it's not free. lol But there price is hard to beat and the product is fantastic. Reason for choosing NinjaOne Price, value, and ease of use and implementation. Review Source Robert K. MSP System Engineer Computer & Network Security Used the software for: 6-12 months ### "Migration done easily. Functionality surprisingly better than expected" October 26, 2019 5.0 Pros We migrated from another MSP Provider to NinjaRMM and we love the responsiveness. Real-Time monitoring at its best. Patchmanagement done easily and own script implementation with a nice editor! Cons The Bitdefender integration was a bit in lack of functionality, but it improves with every patch. 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