# Page 2 | NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is NinjaOne the right Patch Management solution for you? Explore 287 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184229/NinjaOne/reviews --- NinjaOne 4.7 (287) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of NinjaOne ## Showing most helpful reviews Showing 26-50 of 287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RW Rich W. Executive Director Information Technology and Services Used the software for: 2+ years ### "NinjaOne is the RMM for You!" May 4, 2026 5.0 I have been working with Ninja since their inception, bringing them into both of my organizations. When I switched to NinjaOne 10 years ago and it has been a game-changer for our small IT team. The platform is incredibly intuitive and easy to navigate compared to our previous RMM. Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours. Alerts are accurate with very few false positives, and their support team has been excellent. Every ticket we’ve opened was resolved quickly. Overall, NinjaOne has significantly improved our efficiency and given us much better visibility and control over our clients’ environments. Highly recommend it. Pros NinjaOne is the Best Value for your Dollar RMM Service out there. The Dashboard is easy to Navigate. Using Ninja saves me hours of time a week. We use it for everything from Fixing issues behind the scenes to Remote Access of Devices. Cons The honest truth, my one issue is the mobile App functionality, but how much do you expect to be able to do from your Phone. Switched from [Alteris BMS](https://www.capterra.com/p/66194/Alteris-BMS/) Cost was the major reason for our initial switching. Review Source VR Verified Reviewer IT Solutions Architect Information Technology and Services Used the software for: 2+ years ### "Everything you need, nothing you dont, that all works reliably and affordably" May 6, 2026 5.0 MSPs have a litany of responsibilities in today's online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope can is greatly dynamic from not just client to client but within each clients environment. NinjaOne makes many tasks, especially remote management, patching, and backup a snap! The GUI is granular for experienced IT professionals to appreciate, yet not being so overwhelming that new talent can dive right in to the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered, makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate and markup and propose greater value to clients. A great tool. Seeing the team over at Ninja be in a constant state of development is also a great sign. With regular feature improvements, additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as BitDefender Gravity Zone, and some other 3rd party direct integrations are a literal toggle to setup and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. ### Proposed Corrections 1. \*\*“Our scope can is greatly dynamic”\*\* → “Our scope is greatly dynamic” 2. \*\*“within each clients environment”\*\* → “within each client’s environment” 3. \*\*“Tiered and a la carte pricing that is perfectly centered, makes it”\*\* → “Tiered and a la carte pricing that is perfectly centered makes it” 4. \*\*“BitDefender Gravity Zone”\*\* → “Bitdefender GravityZone” 5. \*\*“3rd party”\*\* → “third-party” 6. \*\*“Its simply a great product”\*\* → “It’s simply a great product” 7. \*\*“doesnt”\*\* → “doesn’t” 8. Added a few commas and periods for readability only. --- MSPs have a litany of responsibilities in today’s online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope is greatly dynamic, not just client to client, but within each client’s environment. NinjaOne makes many tasks, especially remote management, patching, and backup, a snap! The GUI is granular for experienced IT professionals to appreciate, yet not so overwhelming that new talent can dive right into the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate markup and propose greater value to clients. A great tool. Seeing the team over at Ninja in a constant state of development is also a great sign. With regular feature improvements and additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. It’s simply a great product that doesn’t get lost in trying to be every single product from every other vendor. It does all the things it does well, which is exactly what is needed for anyone using its features. When everything else breaks, Ninja will still be there to help get it all back up and running. Pros NinjaOne makes complex MSP responsibilities much easier to manage, especially with remote monitoring, patching, and backups. Its interface strikes a great balance, powerful and detailed for experienced IT professionals, while still being approachable for newer team members. The platform’s flexible, tiered pricing adds strong value, making it easy to either increase service profitability or pass savings on to clients. Overall it’s a well rounded solution that fits a wide range of IT environments. Cons I would like to see more integrations. EDR would be great. Otherwise no complaints and we have had great experiences with Ninja. Any issues we have found or ran into, were all user error or interface confusion. All of which were addressed and many things changed for us by Ninja. The Cons are minor. We are glad that integrations are slow to expand because we know that they are making sure new integrations work flawlessly. Thats a good thing. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing NinjaOne We currently have Ninja deployed. We have not decided if we want to migrate. Ninja has served us VERY well. It would be hard to get us to pull away from them. However there are some points that we would like to have under one roof. Ninjas Backup needs to be more granular. Backup of VMs is clunky, and RPO isnt as granular as we would like. No EDR is a consideration as well. Review Source TB Tyler B. Tier Two Technician Information Technology and Services Used the software for: 2+ years ### "NinjaOne will make you the Sensei of your own Dojo" March 3, 2026 5.0 I love NinjaOne. This was one of the best decision to move to this platform! The customization and freedom that we have over this tool is fantastic. Compared to it's competitors, it is not as rigid and allows for some very easy use. Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits. Pros The customization that can be done through NinjaOne is endless! This is the absolute all-in-one IT management tool. Their built-in remote access tool (Ninja Remote) and screen monitoring is a welcomed addition over competitors and it functions very well. Set up is very easy and straight forward and can be tailored to how you want it to function, for a multitude of locations, clients, organizations, etc. Their customer support is also top notch. Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of resources. Cons Some parts of the tool rely on functionalities/apps, whether you actively use them or not. In order to use custom fields, it needs to have the NinjaOne Documentation app enabled in order to function properly. We do not use their documentation app, so there are fields that sit blank. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We found that connectwise was too rigid, performance was poor and we had no ability to customize the tool to our needs. Review Source Smita T. Data Scientist Information Technology and Services Used the software for: 1-2 years ### "Easy to Use and Reliable IT Management Tool" January 31, 2026 4.0 My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems, and resolve issues from one place. With the smooth remote access and organized ticket handling and also its improves productivity and reduces manual work for IT teams. Pros NinjaOne is a easy to use and time saving tool that offers a great value for IT teams or It features fast remote access even on slow connections simple ticket management and useful alerts for proactive support. With quick and friendly customer service it makes daily IT work efficient and reliable. Cons New users might find a initial setup and advanced features slightly confusing without guidance and also while minor bugs occur occasionally they are usually fixed quickly.. Review Source Blake A. IT Technician Retail Used the software for: 2+ years ### "Reliable RMM That Actually Delivers" May 7, 2026 5.0 The thing about NinjaOne is that it’s been that kind of solution where everyone goes about their day because it gets the work done, which is what an RMM should be able to do. The onboarding was a bit of a pain but it got better once things started falling into place. All in all, it's something I would recommend to anyone. Pros NinjaOne has truly made endpoint management easier. The dashboard provides all the information needed, and it does not feel overwhelming at all. Patching and remote access both work effectively, and this may seem simple, but this is something that few products can achieve. It allows us to save a lot of time that would otherwise be wasted on communication. Cons While the initial configuration and setup process may require some more effort than anticipated, particularly while setting up policies and automation, the documentation is fairly good, though one may have to do a bit of digging at times. Not deal breakers by any means, but something to consider nonetheless. Review Source TM Tou M. IT Technician Real Estate Used the software for: 1-2 years ### "Powerful, Simple, and Reliable RMM with Excellent Remote Access" April 24, 2026 5.0 Overall, NinjaOne is a highly capable and user-friendly RMM platform that strikes a strong balance between simplicity and performance. It excels in core areas like ease of deployment, intuitive interface design, reliable automation, and responsive customer support. These strengths make it especially appealing for IT teams looking to streamline operations without dealing with overly complex systems. Pros One of the standout strengths of NinjaOne is its simplicity combined with powerful functionality. The platform is incredibly easy to deploy and manage, making it accessible even for teams without deep RMM experience. The user interface is clean, intuitive, and responsive, which significantly reduces the learning curve and allows technicians to become productive quickly. remote access is one of its strongest and most practical features, especially for IT teams managing distributed users or multiple endpoints. The platform provides fast, reliable connections that allow technicians to troubleshoot issues in real time without needing to be physically present. Many users highlight how smooth and responsive the remote sessions are, which makes day-to-day support significantly more efficient. Cons While NinjaOne is a strong platform overall, there are a few areas where it can fall short. One of the most common drawbacks is its reporting capabilities. Although the built-in reports cover basic needs, they can feel somewhat limited in customization and depth, especially for organizations that require highly detailed or client-facing reports. Review Source NO Nelson O. IT Systems Administrator Financial Services Used the software for: 1-2 years ### "Almost perfect" March 9, 2026 5.0 NinjaOne RMM provides a very direct and productive IT management experience, particularly for the teams who like simple tools, quick set, up, and trustworthy automation. People like the straightforward look and the natural way the tasks are designed, which helps to make monitoring, remote access, patching, and other tasks very easy even when the number of computers to be maintained is very big. The great usability and timely help are very much appreciated aspects and are seen as a means for IT teams to be able to tackle the problems fast and lessen their working hours. Pros The agent is very light and can be installed effortlessly by Intune or whichever way you like your organization. The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus. Cons While the limited customization options and complicated policy enforcement can make things a bit confusing, the alerting system and filtering capabilities definitely need to be improved for more effective monitoring. But really, it's not a terrible lineup, it just needs a few adjustments. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) They were not good after they were bought out by ConnectWise Review Source DN David N. IT Operations Manager Computer Software Used the software for: 2+ years ### "Really good cost efficient RMM tool for Windows & macOS devices" April 17, 2026 5.0 Overall NinjaOne is a really cost efficient RMM solution for you to monitor and manage either your Windows or macOS devices. Patching works well and the device insights is super helpful for troubleshooting issues. It offers a native remote support tool so you can do everything from within the NinjaOne platform. Scheduling automations, tasks, and alerts is a huge plus as well Pros Patch management of Windows and macOS devices is really good. It covers operating system and 3rd party apps and is pretty granular with how you can schedule patches. The device management is great as well as it pulls in so much information from the device to help with troubleshoot such as running processes, installed apps, hardware specs, last reboot, activity, etc. It's also great that you can send commands directly to a device in the background. Setting up device monitoring alerts is good. I have alerts to notify me when devices are running low on space or when apps get installed or removed. You can schedule scripts and tasks to run as well. Cons The UI is borderline what you consider "modern" but its still okay as an admin to navigate and configure stuff. The 3rd party list of natively supported apps could be better. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne It was cheaper and appeared to offer more Review Source VR Verified Reviewer Help Desk Supervisor Retail Used the software for: Less than 6 months ### "NinjaOne in Action: Strengths, Weaknesses, and Real-World Results" September 3, 2025 3.0 Overall, NinjaOne is a good product but has the potential to be better. Its fairly young product in design but should the team listen to feedback, it can be greatly improved. When I customized it for my organization at the time, I had it working closely to where I wanted it and I received great feedback for it. Pros I loved that NinjaOne has both ticketing and RMM built into one product. It was very convenient to be assisting an end users and be able to remote into their device effortlessly from NinjaOne. Also, patch management and remote monitoring was a huge plus. Cons Because NinjaOne was so new, there were features that I was previously accustomed to in other pieces of software. One feature I used heavily was the round robin feature for ticketing. NinjaOne didn't utilize that as they relied on automation. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) The company made the switch because the product was old for them and they outgrew what it offered. Review Source GP Gustavo P. Consultant Information Technology and Services Used the software for: Less than 6 months ### "Reliable RMM Platform with well-researched design in mind" October 15, 2025 4.0 NinjaOne is an excellent choice for IT departments and MSPs seeking a reliable, easy-to-use RMM solution that delivers strong automation and exceptional support. It’s a tool that continues to evolve with user feedback, making it a solid long-term investment for efficient endpoint management. Pros Outstanding and responsive customer support Clean, easy-to-navigate interface Strong automation and patch management tools Transparent pricing with great ROI Reliable alerting and reporting capabilities Cons Ticketing module lacks some depth compared to full PSA systems Occasional lag in the web interface during high workloads Limited native Linux support (still improving) Review Source RS Robin S. Systemadministrator Information Technology and Services Used the software for: 1-2 years ### "Top servicetool for a small price" September 10, 2025 5.0 As a service provider, I was able to significantly reduce my workload per customer. We were also able to significantly reduce maintenance costs per device for customers. My customers are extremely satisfied with this feature. Pros I use NinjaOne's endpoint management as an MSP. Many of my customers depend on having a clean IT infrastructure with up-to-date security patches, etc. This is relatively easy to achieve with NinjaOne. The dashboard is relatively easy to use from both an administrative and customer perspective. Managing the endpoint management of a single device or even the entire organization is easy. Using the company's own Dojo, you can find many problems or issues that can be solved quickly without contacting a technician. However, if you do need to contact a technician, this is usually possible in a timely manner. Ticket management, if booked, is also easy to use and clear. Cons There is little negative to say here. However, if you do need help, competent contact persons are quickly available. Review Source RW Randal W. Managing Partner Computer & Network Security Used the software for: 1-2 years ### "Be the Sensei to your clients with Ninja" September 9, 2025 5.0 From day 1, the setup was easy, the interface intuitive and we are taking advantage of the automation more and more. Even Ninja Remote is far superior to TeamViewer. Pros NinjaOne is the tool we use on a daily basis to stay on top of all issues relating to our MSP business in regards to our clients. Cons The cost can add up, but we more than make it up in saved time and of course, this is covered by our monthly plans. I did wish we could reset some of the alerts, especially on computers that have been offline for a while. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) At the time, their patch management did not work well for us. Review Source CT Cameron T. IT Service Desk Analyst Financial Services Used the software for: 6-12 months ### "I Finally Feel In Control With Wallboards!" February 26, 2026 5.0 I have loved my time using NinjaOne, NinjaOne has provided a remote solution I can use to monitor the health of our wallboards, deploy mandatory software updates to wallboards in different buildings at the push of a button, and allows me to troubleshoot issues with our wallboards remotely. NinjaOne has finally made me feel in control when it comes to monitoring and troubleshooting wallboards, it is a great product I highly recommend. Pros NinjaOne is a great tool that I use daily in IT in order to screen monitor, deploy software updates and the latest patches to wallboards within the business, as well as giving me the ability to remote reboot the wallboards in the event they aren't working / need a restart for update purposes. Cons The thing I like the least about NinjaOne is the limited reporting customisation within NinjaOne, and there is quite a steep learning curve to fully understand the user interface as it is quite complex. This isn't a big issue as once you learn the user interface you appreciate the benefits NinjaOne brings. Review Source AN Azamat N. IT Support Engineer Information Technology and Services Used the software for: 2+ years ### "Positive experience with NinjaOne" September 9, 2025 5.0 My experience with NinjaOne has been positive. The platform is intuitive, reliable, and streamlines device management, monitoring, and patching in a way that saves significant time. It’s efficient, easy to navigate, and backed by responsive support when needed. Pros Its intuitive interface and ease of use, which makes managing endpoints and tickets very efficient. The automation and remote monitoring tools save a significant amount of time, allowing issues to be resolved proactively before they become bigger problems. Cons What I liked least about NinjaOne is that the setup and customization can take some time for new users. However, once configured, the platform runs smoothly and delivers strong value, so the initial learning curve is worth it. Review Source DU Daniel U. IT support technician Logistics and Supply Chain Used the software for: 1-2 years ### "Love NinjaOne!" September 10, 2025 5.0 my overall experience with Ninja one is great, we love the product, we like that their customer service team always looks after us. The software is great it makes any IT professional life easier. Pros I love the power of their community. On their discord server you will always find useful scripts and ideas that are valuable. Their built in script library is a bonus too. Cons What I did like the least is their backup product. we trialled it a few months back and it could not handle onedrive folder in the users folder. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne better functionalities, worked in foreign countries. Review Source JH James H. IT Infrastructure Manager Telecommunications Used the software for: Less than 6 months ### "NinjaOne - 5 stars!" September 9, 2025 5.0 Implementation and support have been excellent, we've had regular contact from our account manager, good guidance from support and very quick response times Pros for an SME looking to consolidate platforms whilst also gaining better insight into our laptop and desktop estate, NinjaOne is an excellent platform. It allows for all the RMM functionality we required with an easy to use interface Cons We did struggle with support for our Rocky Linux based devices, the device agent seems to stop unexpectedly in our environment Alternatives considered [Action1](https://www.capterra.com/p/180609/Action1-RMM/) Reason for choosing NinjaOne Action1 doesnt offer all the RMM features of NinjaOne, it is more purely focussed on patch management Switched from [Automox](https://www.capterra.com/p/148872/Automox/) NinjaOne offers better functionality at lower cost, with a far nicer UI than Automox Review Source tS tony S. Lead Engineer Utilities Used the software for: 2+ years ### "The Best RMM for SMB" September 9, 2025 4.0 Its been a great tool to have. especially as staff come and go, the learning curve isnt big, and ninja are always there to go through anything with new users if needed Pros The platform is constantly updated and intuitive. offers strong value for money. the customer support has been excellent whenever i have needed it. Cons licensing can get out of control if not properly monitored. reporting needs a complete revamp and the ticketing system although functional could be massively improved. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[MSP360 RMM](https://www.capterra.com/p/241467/MSP360-RMM/) Reason for choosing NinjaOne i chose this product due to ease of use and support from the vendor. Review Source AC Anthony C. Partner Information Technology and Services Used the software for: 2+ years ### "Ninja is number One" September 9, 2025 5.0 This is a reliable and highly beneficial resource. Support is readily available when needed but rarely is necessary. Pros Our company operates on NinjaOne, which provides valuable intelligence and tools. The thinks it allows us to do remotely for endpoints is amazing! Cons We anticipate the integration of additional platforms that we utilize. Really not much we do not love. Review Source MRM Manjinder Rahal M. IT systems support specialist Education Management Used the software for: 1-2 years ### "Streamlined IT Management with Powerful Automation" September 9, 2025 5.0 My overall experience with NinjaOne has been very positive. It’s intuitive, reliable, and has streamlined device management and support, especially with automation and remote access Pros What I liked most about NinjaOne is its easy-to-use interface and automation features, especially patch management, which made monitoring and supporting devices much more efficient Cons What I liked least about NinjaOne is that some advanced features, like reporting and customization, can feel limited and require extra configuration to get the most out of them. Review Source VR Verified Reviewer IT Manager Food & Beverages Used the software for: 1-2 years ### "Great RMM/automation/patching solution" September 13, 2025 5.0 Great and the customer service and support is great. I would rate this a four stars out of four. I've like it more than all other RMM tools. Pros Continuously adding new beneficial features. It has worked great as an RMM and patching solution. We also use it for automation as well. Cons I don't have any issues at this point. I'm sure you can always make everything better but they are continually do that. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) The tools that were available and functionality of the solution. Review Source SC Shaun C. ICT Manager Civil Engineering Used the software for: 6-12 months ### "Automated Patch Management made easy" September 9, 2025 5.0 First Class! From the salesperson who originally set the account up to my account manager who regularly contacts me to check all is ok. Pros The software makes patch management on computers and phones a breeze because its all automated. I just have to approve some optional installs and it goes ahead and installs them. Cons The only downside is that (at present) there is no way to populate a phones contacts list directly through NinjaOne. I have to email a VCF card to all users. However i have requested this as a future feature release. Switched from [CyberSmart](https://www.capterra.com/p/203257/CyberSmart/) NinjaOne automatically applies patches and fixes Review Source TB Travis B. Solutions Engineer Telecommunications Used the software for: 1-2 years ### "Patch management and alerts are fantastic! " May 29, 2025 5.0 We are very pleased with NinjaOne. It saves us from the weekly patch management that we would manually have to do without it. Pros NinjaOne was very easy to setup. We are new to the MSP space and needed a tool to automate patching, deployment, etc. Cons I don't have any negative things to say about Ninja. They continually improve on the existing product and add functionality and features Review Source SG Stephen G. IT Manager Utilities Used the software for: I used a free trial ### "Sometimes all in one is a poor choice " November 6, 2025 2.0 The product was just not reliable to trust it protecting my network. The software management wasnt as good as other products. I eventually purchased multile other products which did each task better and actually saved me money. Pros Ninja One was demonstrated to me as an all in one product that could achieve everything i was asking. The sales team were extremely friendlt and assisted with getting me a trial. Cons Ninja One does a lot of things but soemtimes an all in one product doesnt do them well. I ran the product along side other product trials and its vulnerability management was extremely poor and missed so many vulnerabilities. Alternatives considered [Action1](https://www.capterra.com/p/180609/Action1-RMM/) Reason for choosing NinjaOne I didnt, the alternatives were much better. Review Source ER Ethan R. IT Technician Financial Services Used the software for: 2+ years ### "NinjaOne Valuable Management Tool." September 9, 2025 4.0 Beneficial to the company, useful as a tool for IT to provide remote assistance and manage computers remotely. Pros Solid remote access tool allowing us to provide support to employees across the country. Simple and easy to manage patch management with a responsive and clear dashboard that features important alerts. Cons Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved. Review Source JG Justin G. IT Specialist Food & Beverages Used the software for: 2+ years ### "Everything you need! " July 2, 2025 5.0 I've used NinjaOne for multiple companies now. They are a great RMM most of the features you need for managing and configuring all your devices. I was overall very happy with it. Pros Ease of use. The UI is very friendly and makes using the product a joy. It is very feature fledged, with more features on the way. Cons There were times were some features were slightly glitchy. Support was helpful to troubleshooting and escalating issues. 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