# NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NinjaOne the right Managed Service Providers (MSP) solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184229/NinjaOne/reviews --- NinjaOne 4.7 (292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 2nd, 2026 # Reviews of NinjaOne Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews NO Nelson O IT Systems AdministratorFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus.“ March 9, 2026 ER Ethan R IT TechnicianFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved.“ September 9, 2025 JK Joe K System AdministratorCivil Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “It helps me and my team manage the health of remote machines, administer software, fix issues, track/log problems, and report on the overall well-being of the company's infrastructure.“ September 11, 2025 EK Eric K OwnerComputer Networking, 2 - 10 employeesUsed the software for: 1-2 years. “I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine).“ September 22, 2025 RW Rich W Executive DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours.“ May 4, 2026 JH James H IT Infrastructure ManagerTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “We did struggle with support for our Rocky Linux based devices, the device agent seems to stop unexpectedly in our environment“ September 9, 2025 Smita T Data ScientistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems, and resolve issues from one place.“ January 31, 2026 SG Stephen G IT ManagerUtilities, 51 - 200 employeesUsed the software for: I used a free trial. “I ran the product along side other product trials and its vulnerability management was extremely poor and missed so many vulnerabilities.“ November 6, 2025 ## Showing most helpful reviews Showing 1-25 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Smita T. Data Scientist Information Technology and Services Used the software for: 1-2 years ### "Easy to Use and Reliable IT Management Tool" January 31, 2026 4.0 My overall experience with a has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems, and resolve issues from one place. With the smooth remote access and organized ticket handling and also its improves productivity and reduces manual work for IT teams. Pros is a easy to use and time saving tool that offers a great value for IT teams or It features fast remote access even on slow connections simple ticket management and useful alerts for proactive support. With quick and friendly customer service it makes daily IT work efficient and reliable. Cons New users might find a initial setup and advanced features slightly confusing without guidance and also while minor bugs occur occasionally they are usually fixed quickly.. Review Source EK Eric K. Owner Computer Networking Used the software for: 1-2 years ### "Simplifying IT Oversight with NinjaRMM" September 22, 2025 5.0 Overall, super happy and impressed. We tried both N-Able and Ninja, and it was a clear winner. Their support has been great, and our account executive is also really knowledgeable. If we can't figure it out via the dojo docs, we've always been given clear instructions via their support team. Pros Overall, the user interface is clean, informative and modern. You are able to easily navigate between organizations. Profile management is easy and allows you to categorize systems by location (and apply a policy at a location level). Having a single pane of glass to review each morning saves a significant amount of time and allows me to be proactive in letting my end users know where troubles are, rather than having them report - helps show the value of purchasing the services from me. Cons The backup features are getting better, but there are still some rough patches (for us at least). I'd like the opportunity to back up to a cloud provider (and storage target of my choice), as well as the ability to back up hardware devices. I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine). This works for some of the smaller data stores, but not the larger ones. Alternatives considered [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing NinjaOne Solely the UI - while they have a lot of overlaps in the feature set, MSP manager looked (to us) like something out of the early 2000's. The look and feel of is modern and intuitive. Review Source RS Robert S. Director of Information Assurance Hospital & Health Care Used the software for: 2+ years ### "NinjaOne - Customer service Nightmare and total money grab" March 5, 2025 1.0 We have been using since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. Pros Screen share/connect software runs smooth and efficient Cons Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing NinjaOne Pricing was our main goal, it allowed us to move to an RMM solution from Logmein but we outgrow this solution within 2 years Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Ninja could not longer provide the high level of software we need. Found outsourcing task that use to be done in Ninja to outside software vendors costing more money than we had started. Review Source sM scott M. IT Director Financial Services Used the software for: 2+ years ### "NinjaOne is Aces " February 23, 2026 5.0 After having this tool in our environment, it would be tough not to have this tool. This replaced GoTo Assist for us because it had so much more to offer. It's been the best addition to environment we have made in the last 10 years. Pros The remote access gives us more than one option. Patch management is a bonus, They constantly update and fix bugs and issues. Support is solid. Cons That I can't integrate out Bit Defender license into their platform it need to be purchased through them. Review Source SB Steve B. Systems Admin Hospital & Health Care Used the software for: 1-2 years ### "NinjaOne Simplifies IT Operations" September 9, 2025 4.0 has provided a reliable and user-friendly solution for managing systems. The dashboard is clean, reporting is effective, and deployment is straightforward. It has streamlined IT operations and reduced overhead. Pros The product offers a seamless deployment process. Easily deployable with minimal effort and Deploy in minutes, not hours Cons The solution should provide expanded support for on-premises backups. The current backup solution would benefit from additional on-premises backup options Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) offered a single dashboard to manage all endpoints, servers, and devices, unlike our previous solution which was fragmented. Review Source LK Lorenzo K. Security Project Engineer Computer & Network Security Used the software for: 2+ years ### "Best RMM on the Market" September 9, 2025 5.0 Overall, my experience with has been exceptional. From the considerate account managers, to the devoted development team who actually cares about feedback on how to improve the platform. There has not been a moment we have considerate an alternate RMM solution since we adopted NinjaOne, and I don't anticipate that changing any time soon. Pros 's dedication to improvements, engagement with their community, and strong automation capabilities all make this platform a no brainer to me. On top of these, the interface is extremely user friendly for new users, and issues are rarely present on the platform itself. Cons Customer support has been declining in quality over the last few years. Organizational features still are not quite where we'd like them, in that it would be nice to have folder structures for things like policies, reports, etc. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne NinjaRMM at the time had a good reputation in the MSP space on Reddit and Discord and it met our needs, while trusting their fast turn around on customer feedback. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Patch management issues, pricing, and customer support issues. Review Source RW Randal W. Managing Partner Computer & Network Security Used the software for: 1-2 years ### "Be the Sensei to your clients with Ninja" September 9, 2025 5.0 From day 1, the setup was easy, the interface intuitive and we are taking advantage of the automation more and more. Even Ninja Remote is far superior to TeamViewer. Pros is the tool we use on a daily basis to stay on top of all issues relating to our MSP business in regards to our clients. Cons The cost can add up, but we more than make it up in saved time and of course, this is covered by our monthly plans. I did wish we could reset some of the alerts, especially on computers that have been offline for a while. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) At the time, their patch management did not work well for us. Review Source VR Verified Reviewer IT Manager Food & Beverages Used the software for: 1-2 years ### "Great RMM/automation/patching solution" September 13, 2025 5.0 Great and the customer service and support is great. I would rate this a four stars out of four. I've like it more than all other RMM tools. Pros Continuously adding new beneficial features. It has worked great as an RMM and patching solution. We also use it for automation as well. Cons I don't have any issues at this point. I'm sure you can always make everything better but they are continually do that. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) The tools that were available and functionality of the solution. Review Source SC Shaun C. ICT Manager Civil Engineering Used the software for: 6-12 months ### "Automated Patch Management made easy" September 9, 2025 5.0 First Class! From the salesperson who originally set the account up to my account manager who regularly contacts me to check all is ok. Pros The software makes patch management on computers and phones a breeze because its all automated. I just have to approve some optional installs and it goes ahead and installs them. Cons The only downside is that (at present) there is no way to populate a phones contacts list directly through . I have to email a VCF card to all users. However i have requested this as a future feature release. Switched from [CyberSmart](https://www.capterra.com/p/203257/CyberSmart/) automatically applies patches and fixes Review Source Kevin Y. Managing Director Information Technology and Services Used the software for: Less than 6 months ### "Easy to deploy RMM but costly." May 3, 2025 5.0 The solution is sound, with great documentation, support and well designed interface that made it easily deployed. However the solution was expensive with no remote support or helpdesk features in the standard license. Pros Easy of deployment, setup, with very good documentation and support on hand to assist with any issues. Cons was more expensive than other RMM solutions, with the license not including remote support features or helpdesk features. Alternatives considered [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing NinjaOne was running a promotion that allowed us to evaluate the effectiveness of the platform with less expense. Review Source AO Asher O. CTO Information Technology and Services Used the software for: Less than 6 months ### "Agile company with excellent RMM" November 19, 2024 5.0 Overall excellent experience. I can't recommend them enough. The people are great, support is knowledgeable and responsive. Software works well. Pricing is reasonable. They're continuing to add features and communicate with its partners. They really seem to have it together. Onboarding was a breeze. Their documentation is extensive and many of the articles include explainer videos. Easy to use. Pros The people at are great. They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support. Everyone from the initial salesperson to account manager and technicians have been very professional and responsive. Their software just works. I rarely have issues with the managed agents. If I ever have a question, their support gets back to me the same day, sometimes the same hour. Very impressive! Cons I'm hard-pressed to say anything bad, as nearly everything is great. There are a few minor improvements that could be made, but more of a nice-to-have than a need. Even so, what I love is that they have a publicly visible product roadmap so you can see what's coming next. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[N-central](https://www.capterra.com/p/13803/N-central/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing NinjaOne Reviews, features, all-in-one system, reliability, pricing, friendly people that are easy to work with. Review Source BS Bryson S. Systems Administrator Construction Used the software for: Less than 6 months ### "NinjaOne is great" August 8, 2024 5.0 was very easy to setup and has been great so far. Pros So far, has been a fantastic product for our company. Cons Ticketing system could use a little bit of work, somewhat hard to find what you need sometimes in the admin center. Switched from [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) The price of ManageEngine went up significantly, switching to we were able to consolidate multiple vendors into one. Review Source TB Tomson B. IT Administrator Civil Engineering Used the software for: 6-12 months ### "NinjaOne - Great potential" December 4, 2023 4.0 Pros It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for but best practices as well & support is quite responsive. Cons The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Helpdesk ticketing is very basic & does not offer any extra features or remote support tools Review Source RS Robin S. Systemadministrator Information Technology and Services Used the software for: 1-2 years ### "Top servicetool for a small price" September 10, 2025 5.0 As a service provider, I was able to significantly reduce my workload per customer. We were also able to significantly reduce maintenance costs per device for customers. My customers are extremely satisfied with this feature. Pros I use 's endpoint management as an MSP. Many of my customers depend on having a clean IT infrastructure with up-to-date security patches, etc. This is relatively easy to achieve with NinjaOne. The dashboard is relatively easy to use from both an administrative and customer perspective. Managing the endpoint management of a single device or even the entire organization is easy. Using the company's own Dojo, you can find many problems or issues that can be solved quickly without contacting a technician. However, if you do need to contact a technician, this is usually possible in a timely manner. Ticket management, if booked, is also easy to use and clear. Cons There is little negative to say here. However, if you do need help, competent contact persons are quickly available. Review Source AC Anthony C. Partner Information Technology and Services Used the software for: 2+ years ### "Ninja is number One" September 9, 2025 5.0 This is a reliable and highly beneficial resource. Support is readily available when needed but rarely is necessary. Pros Our company operates on , which provides valuable intelligence and tools. The thinks it allows us to do remotely for endpoints is amazing! Cons We anticipate the integration of additional platforms that we utilize. Really not much we do not love. Review Source ER Ethan R. IT Technician Financial Services Used the software for: 2+ years ### "NinjaOne Valuable Management Tool." September 9, 2025 4.0 Beneficial to the company, useful as a tool for IT to provide remote assistance and manage computers remotely. Pros Solid remote access tool allowing us to provide support to employees across the country. Simple and easy to manage patch management with a responsive and clear dashboard that features important alerts. Cons Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved. Review Source JG Justin G. IT Specialist Food & Beverages Used the software for: 2+ years ### "Everything you need! " July 2, 2025 5.0 I've used for multiple companies now. They are a great RMM most of the features you need for managing and configuring all your devices. I was overall very happy with it. Pros Ease of use. The UI is very friendly and makes using the product a joy. It is very feature fledged, with more features on the way. Cons There were times were some features were slightly glitchy. Support was helpful to troubleshooting and escalating issues. Review Source NL Nathan L. CEO Owner Computer & Network Security Used the software for: 6-12 months ### "Great Product for a new MSP" April 28, 2025 4.0 Very good product and it is a solid platform. Great for an MSP that is just starting out, as we were. Pros Easy to use and setup. There was not much training that needed to be completed. The RMM access was very intuitive and easy to use. Cons It was not that granular. I needed something that was more robust at the time. There were not a lot of options to drill down to groups of machines. Review Source HG Heldor G. Manager Mental Health Care Used the software for: 6-12 months ### "Efficient and User-Friendly IT Management Tool" March 27, 2025 4.0 After the initial confusion with the pricing, managing and monitoring with has been very nice. Pros It has amazing automation features with a very user-friendly interface, making remote monitoring and management easy. Cons The pricing structure can be confusing, and some advanced reporting features could be more customizable. Review Source PW Palash W. Operations Consultant Computer & Network Security Used the software for: Less than 6 months ### "User-friendly RMM plaform with great automations" March 10, 2025 4.0 has been a solid addition to our IT operations. The ability to monitor, manage, and patch devices remotely without complicated setups has saved us time and headaches. While the ticketing system and integrations can be improved, the overall functionality makes up for these gaps. Pros It's lightweight, easy to deploy and has clean UI that doesn't require extensive training to get going. makes remote monitoring and management easy. Cons The ticketing system is fairly basic and feels limiting at times. While the native integrations available are helpful, they could and should expand further. Review Source GS Gert-Jan S. Co-Owner and IT Security Expert Information Technology and Services Used the software for: 6-12 months ### "Configure, Deploy & Enjoy" August 7, 2024 5.0 Great support, no guerrilla sales (yet ;)) hands-on technical sessions to adopt the product, and easy to use RMM tooling to get the best out of your servers and endpoints. Pros In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution! Cons For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution. Review Source NL Nish L. ABC Research Used the software for: 1-2 years ### "NinjaOne Usage" September 18, 2024 5.0 has been great tool for us to use. Especially, it works seamlessly when we remote control the devices. Pros Easy to use and automation of tasks. It's been great to use this product. Cons Format of the devices dashboard. It needs a bit of upgrade as the software doesn't integrate very well with Lenovo laptops. Review Source KC Kevin C. IT Intern Warehousing Used the software for: Less than 6 months ### "Great RMM, but expensive and lacks some features" December 12, 2024 4.0 The company I worked at used for a while, and it was great, however, it lacked features that aren't critical, but nice to have. It was also quite a bit more expensive than some other RMM solutions. Pros is extremely easy to use, has robust automation features, responsive customer support, and comprehensive remote management. Cons Some cons of are its limited integration options, feature gaps, and it's a little pricey. Review Source AZ Ana Z. It Administrative Consumer Electronics Used the software for: 1-2 years ### "NinjaOne helps me keep track of my tasks and stay on top of deadlines easily." August 9, 2024 4.0 Pros The interface is user-friendly and the automation features save me time. Cons I wish there were more customization options for task organization and labeling. Review Source LM Lewis M. IT Specialist Real Estate Used the software for: 1-2 years ### "Lewis M Ninja review" July 11, 2024 5.0 Pros I love the features, specifically the fact that you can do ad hoc connections and users do not need to be on the domain. Cons Setting up was difficult, also difficult to remove and reinstall. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.