--- title: "Doorbell.io Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Doorbell.io Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/184233/Doorbell-io/" page_type: "product" language: "en" --- # Doorbell.io Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Doorbell.io ## What is Doorbell.io? Collect, manage, and analyze in-app customer feedback, on websites and mobile apps (iOS, Android). Get notified instantly when you receive new feedback by email, or via your group chat system (Slack, etc). Doorbell integrates with your favourite project management systems, so you can easily create tasks based on the feedback (Pivotal Tracker, Trello, Jira, etc). Other features include automatically generated screenshots, sentiment analysis of all feedback, and lots more! ## What is Doorbell.io used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Doorbell.io?[Manage this product listing](https://www.g2.com/products/doorbell/claim_requests/new?auto=true) ## Doorbell.io Overview Updated September 2026 AI summary Doorbell.io enables small businesses to collect, analyze, and manage customer feedback across multiple channels within the Customer Experience software category. With features such as dashboards, sentiment analysis, and reporting, it helps organizations track feedback trends and address negative input. The platform offers optional API and predictive analytics capabilities, and is accessible via web, cloud, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Doorbell.io 4.9 (15) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $29 Per User, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (15) Ease Of Use 4.6 (10,499) Value For Money 4.8 (14) Value For Money 4.4 (6,536) Customer Service 4.9 (14) Customer Service 4.3 (5,845) ## Doorbell.io alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184233/Doorbell-io/alternatives/) ## FAQs about Doorbell.io Overview ### Which roles and teams benefit most from Doorbell.io? Doorbell.io is most used by product managers, digital service leaders, and R&D teams that need structured user feedback during product development. Founders, CEOs, and other executives use it to monitor customer sentiment and prioritize improvements, while consultants and technical specialists support feedback collection, issue tracking, and service quality reviews. Answer based on 15 reviews Overview ### What company size and specific industries is Doorbell.io built for? Doorbell.io is designed for side projects, websites, and apps of any scale, serving solo founders as well as large enterprises, including Fortune 500 companies. It fits organizations that need feedback collection for digital products rather than a specific industry, making it suitable across sectors. Features and Usability ### What are the key features of Doorbell.io? Doorbell.io offers API access, a dashboard, and multi-channel data collection for gathering feedback across sources. It also includes negative feedback management, predictive analytics, reporting and analytics, and sentiment analysis for organizing feedback data and identifying patterns in customer responses. Getting Started and Support ### What training and onboarding options does Doorbell.io offer? Doorbell.io provides documentation as its training option for teams getting started. This written reference material can support setup, feature review, and step-by-step guidance for users who need to check details while working through the product. Getting Started and Support ### What customer support options does Doorbell.io offer? Doorbell.io provides chat support. No reviewer feedback about support quality is available in the catalog data, so user experience details such as response speed, helpfulness, or common frustrations cannot be described here. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Doorbell.io includes **Reporting/Analytics**, which gives teams visibility into customer input and trends over time. However, it does not offer **Feedback Management** or **Surveys & Feedback**. Instead, it provides **Negative Feedback Management** (**48%**), a related feature that helps businesses capture and respond to critical customer issues quickly. Together, these capabilities help teams track customer sentiment, spot recurring problems, and make informed service improvements. API Application programming interface that allows for integration with other systems/databases Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Multi-Channel Data Collection Collect information from multiple sources Negative Feedback Management Identify, track, and respond to negative feedback Predictive Analytics Predict future data based on historical data sets Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Doorbell.io 7 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Multi-Channel Data Collection: Collect information from multiple sources - Negative Feedback Management: Identify, track, and respond to negative feedback - Predictive Analytics: Predict future data based on historical data sets - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral --- Get Advice We can help you find the software with the features you need. Features 4.7 (15) 4.7 Based on 15 reviews ## Pricing Value for money 4.8 (14) Free Trial Free Version Basic $29.00 Per User,Per Month Value for money 4.8 (14) 4.8 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (14) 4.9 Based on 14 reviews ## User reviews Overall rating 4.9 Based on 15 reviews Filter by rating 5(14) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Inspector Environmental Services ### "Reliable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 24, 2019 Overall it has been a great experience with them. Pros I like how soft all of the buttons are in the process of getting feed back. They did a really good job. Cons There is nothing that I didn't like about the software. I wish there were other things that look visually as good as they do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Katie H. VP of Product Development Market Research ### "Highly Recommend Doorbell.io" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2019 Pros Doorbell.io provided us with the perfect solution for getting feedback from our clients directly within our tools. It was easy to implement and use, and the customer service was top-notch. Cons I really don't have anything I did not like. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EW Ellen W. Digital Product Manager Leisure, Travel & Tourism ### "An affordable and flexible VoC platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 12, 2019 We've had a very positive experience. We were able to get a demo quickly, have had very timely and excellent communication regarding requests that we had, and have found using the platform to be very easy so far. We've had a very smooth experience. Pros Doorbell.io stands out from our feedback platforms by offering what I found to be unmatched customization of form fields, form functionality, as well as look and feel. Their pricing and user interface is also unmatched; they are incredibly affordable and the intuitive design of the admin interface requires little to no onboarding for new admin users. I can't tell you how many feedback platforms I found on the market that offer a "simple form builders" that are inflexible in the prebuilt functionality they want you to use. I found simple things like including CAPTCHA, or a single checkbox field to be "customizations" that in some cases could be added for a fee, but in some cases simply weren't an option. I also found that many other feedback platforms were stiff in their installations. Many required that the surveys appear as an expandable feedback tab, or as a survey over multiple page refreshes, with a single question on each page. Finding a simple in-page embed of a feedback form into our site could only be produced in the way we wanted it to with Doorbell. Cons We haven't anything that we haven't liked about this platform yet. Reasons for choosing Doorbell.io \* Customer service \* Affordability \* Flexibility \* Form customizations \* Simple and clean admin interface Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IC Imogen Clare D. Publisher Publishing ### "An excellent, and simple to use feedback tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2019 Excellent support and a really helpful product Pros Easy set up Great customer support Variety of different sized plans Multi-lingual function Cons None - does an amazing job for the price Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Founder Computer Software ### "Great support software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 5, 2019 Pros Doorbell is simple and easy to use. It isn't obtrusive to end users (like certain competitors) but still does all the things that it needs to do to be effective. Cons I wish Slack notifications were part of the free plan, or that there was some way to not pay for all of the things in the first paid plan, but just what you need. The first paid plan is a little higher on the price scale than I would like for a simple side project type thing, but they do offer a free plan so there is that. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 11, 2019 Thank you so much for leaving the review, really appreciate it! We definitely want Doorbell to be approachable and affordable for everyone, which is why we offer discounts for smaller businesses, charities, businesses in the educator sector, etc. We definitely don't want the price to be a reason for not using Doorbell! If you are struggling with the price, please do email us at hello@doorbell.io to see what we can do! Thank you once again for leaving the review! Thanks, Phil Doorbell.io Founder AN Anonymous User CEO Information Technology and Services ### "Helped me gathered user feedbacks!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 4, 2019 Experience with Doorbell is great! Their support is not the best but still acceptable. Helped me solve some problems on installing across multiple websites owned by me/same company. Pros Doorbell provides a small widget on your website, which when people clicked on it, they are allowed to send feedback directly to our team! The best thing is about the reply system, they allow our team to reply to customers who wished to change something on our site. And we did! Cons Pricing is a problem at Doorbell. They can get quite expensive overall. But the thing that boosts it back up is the "unlimited feedbacks and replies". Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 11, 2019 Thank you so much for leaving the review, really appreciate it! We definitely want Doorbell to be approachable and affordable for everyone, which is why we offer discounts for smaller businesses, charities, businesses in the educator sector, etc. We definitely don't want the price to be a reason for not using Doorbell! If you are struggling with the cost, please do email us at hello@doorbell.io to see what we can do! Thank you once again for leaving the review! Thanks, Phil Doorbell.io Founder AN Anonymous User Microcomputer Specialist E-Learning ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 4, 2019 Pros It was quite easy to add this to our website. I've been searching for a better way to receive feedback from our customers & users for quite some time. This one really fit the bill. It integrated well, and didn't look like we just plopped it on the bottom of our site. I also liked that it's got an email address attached, so we could get feedback from several sources. It also has a free tier, which is great for us to try it for longer than a few days on some other ones. Cons It took a little bit of a learning curve to figure out their website's interface. But once I did, I was able to navigate rather quickly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pedro A. Consultant Environmental Services ### "Great for integrating your webapp " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2019 It's useful and the Android app helps to control the submissions. Pros It was the best free option I found on the market. Cons Some customizations require Javascript. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Damian N. CEO Information Technology and Services ### "Used primarly as customer support tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2019 As a website visitor, user or a customer, being able to provide a feedback or problem report with a single click is super important. This provides valuable "intel" to any business owner. We've been super happy with Doorbell for several years now. Pros It's very intuitive, easy to set up, and does everything it should. Not only can users submit a textual feedback but also attach a screenshot, as well as some relevant debug data like operating system used, web browser, screen resolution, and more. And - that's also very important - the founder of Doorbell, provides great support. Over the last several years, he acted on all bug reports super fast, as well as implemented most reasonable feature requests. Cons Maybe being able to merge two separate feedback threads into one thread? And as I know the founder of Doorbell, this feature is likely to get implemented in no time... So this "con" will probably turn into a "pro" soon. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SA steven A. Digital Service Manager Supermarkets ### "Great product but for me the customer service make it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2019 We had a problem where we had multiple team using doorbell and paying for this on a monthly basis by each teams credit card which is a financial nightmare. The support team at doorbell worked with us to create an enterprise agreement and solution. This not only allowed us to centrally manage costs but we are also able to centrally manage our user base and access controls. The support team is very open to feedback about the product and is very quick at turning around enterprise benefits such as encryption at rest, enterprise agreements, 2FA and consolidated user management to name a few. Pros I like the ease of use of this product and the speed at which doorbell take feedback and makes changes to their product. Cons Having used this software for a few years i cant find any cons as when i have found any the team have made every effort to correct this Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/184233/Doorbell-io/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.