# Doorbell.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Doorbell.io the right Customer Experience solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184233/Doorbell-io/reviews --- Doorbell.io 4.9 (15) [View alternatives](https://www.capterra.com/p/184233/Doorbell-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Doorbell.io Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Damian N. CEO Information Technology and Services Used the software for: 2+ years ### "Used primarly as customer support tool" April 19, 2019 5.0 As a website visitor, user or a customer, being able to provide a feedback or problem report with a single click is super important. This provides valuable "intel" to any business owner. We've been super happy with Doorbell for several years now. Pros It's very intuitive, easy to set up, and does everything it should. Not only can users submit a textual feedback but also attach a screenshot, as well as some relevant debug data like operating system used, web browser, screen resolution, and more. And - that's also very important - the founder of Doorbell, provides great support. Over the last several years, he acted on all bug reports super fast, as well as implemented most reasonable feature requests. Cons Maybe being able to merge two separate feedback threads into one thread? And as I know the founder of Doorbell, this feature is likely to get implemented in no time... So this "con" will probably turn into a "pro" soon. Review Source VR Verified Reviewer Founder Computer Software Used the software for: 1-2 years ### "Great support software" June 5, 2019 5.0 Pros Doorbell is simple and easy to use. It isn't obtrusive to end users (like certain competitors) but still does all the things that it needs to do to be effective. Cons I wish Slack notifications were part of the free plan, or that there was some way to not pay for all of the things in the first paid plan, but just what you need. The first paid plan is a little higher on the price scale than I would like for a simple side project type thing, but they do offer a free plan so there is that. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Response from Doorbell.io June 11, 2019 Thank you so much for leaving the review, really appreciate it! We definitely want Doorbell to be approachable and affordable for everyone, which is why we offer discounts for smaller businesses, charities, businesses in the educator sector, etc. We definitely don't want the price to be a reason for not using Doorbell! If you are struggling with the price, please do email us at hello@doorbell.io to see what we can do! Thank you once again for leaving the review! Thanks, Phil Doorbell.io Founder VR Verified Reviewer CEO Information Technology and Services Used the software for: 6-12 months ### "Helped me gathered user feedbacks!" June 4, 2019 4.0 Experience with Doorbell is great! Their support is not the best but still acceptable. Helped me solve some problems on installing across multiple websites owned by me/same company. Pros Doorbell provides a small widget on your website, which when people clicked on it, they are allowed to send feedback directly to our team! The best thing is about the reply system, they allow our team to reply to customers who wished to change something on our site. And we did! Cons Pricing is a problem at Doorbell. They can get quite expensive overall. But the thing that boosts it back up is the "unlimited feedbacks and replies". Review Source Response from Doorbell.io June 11, 2019 Thank you so much for leaving the review, really appreciate it! We definitely want Doorbell to be approachable and affordable for everyone, which is why we offer discounts for smaller businesses, charities, businesses in the educator sector, etc. We definitely don't want the price to be a reason for not using Doorbell! If you are struggling with the cost, please do email us at hello@doorbell.io to see what we can do! Thank you once again for leaving the review! Thanks, Phil Doorbell.io Founder sA steven A. Digital Service Manager Supermarkets Used the software for: 1-2 years ### "Great product but for me the customer service make it!" April 17, 2019 5.0 We had a problem where we had multiple team using doorbell and paying for this on a monthly basis by each teams credit card which is a financial nightmare. The support team at doorbell worked with us to create an enterprise agreement and solution. This not only allowed us to centrally manage costs but we are also able to centrally manage our user base and access controls. The support team is very open to feedback about the product and is very quick at turning around enterprise benefits such as encryption at rest, enterprise agreements, 2FA and consolidated user management to name a few. Pros I like the ease of use of this product and the speed at which doorbell take feedback and makes changes to their product. Cons Having used this software for a few years i cant find any cons as when i have found any the team have made every effort to correct this Review Source EW Ellen W. Digital Product Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "An affordable and flexible VoC platform" June 12, 2019 5.0 We've had a very positive experience. We were able to get a demo quickly, have had very timely and excellent communication regarding requests that we had, and have found using the platform to be very easy so far. We've had a very smooth experience. Pros Doorbell.io stands out from our feedback platforms by offering what I found to be unmatched customization of form fields, form functionality, as well as look and feel. Their pricing and user interface is also unmatched; they are incredibly affordable and the intuitive design of the admin interface requires little to no onboarding for new admin users. I can't tell you how many feedback platforms I found on the market that offer a "simple form builders" that are inflexible in the prebuilt functionality they want you to use. I found simple things like including CAPTCHA, or a single checkbox field to be "customizations" that in some cases could be added for a fee, but in some cases simply weren't an option. I also found that many other feedback platforms were stiff in their installations. Many required that the surveys appear as an expandable feedback tab, or as a survey over multiple page refreshes, with a single question on each page. Finding a simple in-page embed of a feedback form into our site could only be produced in the way we wanted it to with Doorbell. Cons We haven't anything that we haven't liked about this platform yet. Reason for choosing Doorbell.io \* Customer service \* Affordability \* Flexibility \* Form customizations \* Simple and clean admin interface Review Source SA Simon A. Director Design Used the software for: 2+ years ### "Excellent and easy-to-use bug reporting tool" April 11, 2019 5.0 Doorbell has been a great addition to our way of working - both during development, and after websites go live. Clients respond very positively to having a support mechanism built directly in to their website, and we love not having to interrogate them for basic details before we can investigate and fix issues. I can't imagine being without Doorbell now! Pros Ease of integration Strong core feature-set - browser detail capture and screenshots Cons Clients sometimes find e-mail notifications a little but confusing Review Source LA Luke A. CEO Marketing and Advertising Used the software for: 1-2 years ### "Quick, simple and powerful tool " April 12, 2019 5.0 Doorbell has helped us understand our customers’ perception of our apps and move them forward in line with customer desire. Pros Quality of SDK and speed of integration into our apps. The platform has really considered the developer experience, and, it’s super easy for our marketing and product departments too Also this platform is great at one thing - it hasn’t tried to become a marketing automation tool and more, becoming bloated. It’s awesome for customer comms and feedback. Cons Nothing really. It does what it says on the tin for an extremely good price. Review Source KH Katie H. VP of Product Development Market Research Used the software for: 2+ years ### "Highly Recommend Doorbell.io" September 9, 2019 5.0 Pros Doorbell.io provided us with the perfect solution for getting feedback from our clients directly within our tools. It was easy to implement and use, and the customer service was top-notch. Cons I really don't have anything I did not like. Review Source AM Alex M. CXO Information Technology and Services Used the software for: 2+ years ### "Simple product + great service = happy customer" April 11, 2019 5.0 Pros The setup is simple and fast. The back-office is rich and handles efficiently multi-applications and multi-accounts with a nifty request tracking system. Since 2 years now that we are using Doorbell.io, the service got many updates bringing in more productivity each time. The support team is very responsive. Cons The submission form is limited to what is needed for the "feedback" use case. Which is fine except if you meet other use cases where more input fields/types are needed. We look forward to see Doorbell extend the range of possible usages. Review Source Pedro A. Consultant Environmental Services Used the software for: 1-2 years ### "Great for integrating your webapp " May 9, 2019 5.0 It's useful and the Android app helps to control the submissions. Pros It was the best free option I found on the market. Cons Some customizations require Javascript. Review Source ICD Imogen Clare D. Publisher Publishing Used the software for: 2+ years ### "An excellent, and simple to use feedback tool" June 6, 2019 5.0 Excellent support and a really helpful product Pros Easy set up Great customer support Variety of different sized plans Multi-lingual function Cons None - does an amazing job for the price Review Source VR Verified Reviewer Microcomputer Specialist E-Learning Used the software for: I used a free trial ### "Great Product!" June 4, 2019 5.0 Pros It was quite easy to add this to our website. I've been searching for a better way to receive feedback from our customers & users for quite some time. This one really fit the bill. It integrated well, and didn't look like we just plopped it on the bottom of our site. I also liked that it's got an email address attached, so we could get feedback from several sources. It also has a free tier, which is great for us to try it for longer than a few days on some other ones. Cons It took a little bit of a learning curve to figure out their website's interface. But once I did, I was able to navigate rather quickly. Review Source HB Hila B. Product Manager Telecommunications Used the software for: 1-2 years ### "The best customer support" April 16, 2019 5.0 Pros The customization capabilities , and the option to use more integrations Cons Waiting for more feature to come, as I'd like to have more functionality Review Source DM Dimitris M. Head of R&D Information Technology and Services Used the software for: 6-12 months ### "Feedback in minutes" April 15, 2019 5.0 The main problem that Doorbell solved , is that my users can easily now send me feedback about my product in a minute and give me the opportunity to improve them. Pros First is was the easy of installation, second the depth of customisation and third the continuous upgrades and integrations with other apps. Cons I would like to add more fields in the feedback forms and extra hidden metadata Review Source VR Verified Reviewer Inspector Environmental Services Used the software for: Less than 6 months ### "Reliable" September 24, 2019 5.0 Overall it has been a great experience with them. Pros I like how soft all of the buttons are in the process of getting feed back. They did a really good job. Cons There is nothing that I didn't like about the software. I wish there were other things that look visually as good as they do. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.