# Chatitive Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Chatitive Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/184279/Chatitive/reviews --- # Chatitive Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Chatitive ## What is Chatitive? Chatitive is the only context-aware mobile messaging platform for direct-to-consumer brands. Chatitive delivers real-time conversations between brands and consumers at scale while unlocking a trove of consumer data for brands. Chatitive is built for modern marketers, ecommerce managers and support teams and is accessible through a rich web UI or robust APIs and backed by world-class customer support. Visit www.chatitive.com. ## What is Chatitive used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2500 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatitive?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.chatitive.com&name=Chatitive) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatitive 5.0 (9) VS. [4.4 (245)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting Price $2500 Per Month Starting Price $25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (9) Ease Of Use 4.5 (243) Value For Money 4.9 (7) Value For Money 4.1 (223) Customer Service 5.0 (9) Customer Service 4.2 (210) ## Chatitive alternatives [4.4 (15,345)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (2,917)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.9 (647)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184279/Chatitive/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Contact Management Manage, organize, and store contact information Marketing Automation Automate workflows and trigger campaigns based on customer actions Mass Texting Send messages to multiple subscribers at the same time Chatitive 13 features Send and receive text messages to communicate with clients or prospects in real-time Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Manage, organize, and store contact information Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Electronic coupons delivered to a mobile device that can be exchanged for a discount Enable custom polls/voting to facilitate decision-making or increase engagement View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Short phone numbers that used to opt-in to SMS campaigns Messaging system designed for contests and sweepstakes Get Advice We can help you find the software with the features you need. Features 4.8 (9) 4.8 Based on 9 reviews ## Pricing Value for money 4.9 (7) Free Trial Basic $2,500 Per Month Value for money 4.9 (7) 4.9 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (9) 5.0 Based on 9 reviews ## User reviews Overall rating 5.0 Based on 9 reviews Filter by rating 5(9) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MJ Madi J. Senior Integrated Marketing Manager Cosmetics ### "The #1 Option For SMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2020 Pros At Peace Out, we vetted a ton of SMS companies and none of them came close to Chatitive in terms of capabilities and value. Not only do they have out of the box solutions that you can start using right away, the team is willing to build (or help build) any capability you need if they don't already offer it. Chatitive's customer success is impeccable! The onboarding and setup process was a breeze and they set up a Slack channel for us to ask questions whenever we need the. I kid you not, their average response time is less than 5 minutes. The Chatitive team is also very invested in making sure our program is success and has helped us immensely with marketing strategy, planning and execution. This has been an incredible experience especially when compared to other software companies that assign you a dedicated sales person, but then leave you hanging once you're signed on. Cons We are satisfied with every aspect of Chatitive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Chad B. Sr. Vice President, Operations Computer Software ### "Enable top tier CX by minimize operational costs and improving buyer retention" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 10, 2020 Pros I chose to partner with Chatitive for multiple reasons. The benefits tied to the platforms simple workflow implementation, integration with our support tools and ease of configuration were key to our deployment. Chatitive ensures that we can deliver both B2B and B2C transactional messaging to our clients while also opening the door for future product offerings in marketing, user acquisition and buyer retention. Chatitive's platform comes with excellent onboarding support, solid technical guidance and a whole team of experts to ensure a timely and efficient rollout strategy for any business. I look forward to a long-term relationship with the Chatitive team. Cons The one and only requirement I would have of the platform would be to open up additional support platform integrations beyond Zendesk. During our onboarding process we discussed this with the Chatitive team and they are already actively looking at additional integration opportunities to offer to their partners. Their willingness to do so was remarkable and another key driver to our decision to partner. Alternatives considered [AfterShip](https://www.capterra.com/p/178663/AfterShip/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HH Hillary H. Chief of Staff Wine and Spirits ### "We can not recommend Chatitive enough!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2020 Pros Our engineers have implemented countless software integrations with our internal systems and dashboards (ESPs, other SMS software, etc.) and they continue to tell me that Chatitive was, by far, the smoothest implementation to date. From a marketer's perspective, the dashboard is incredibly user friendly and makes testing workflows and updating copy a breeze. The (very easy) Zendesk integration was also a huge plus for our Customer Service team. Cons No Chatitive-specific improvements thus far! Reasons for choosing Chatitive Chatitive's client support (shoutout to Connor!) is unmatched. We're pretty new to the SMS world and have had ample assistance from demos to launch. Can not recommend working with them enough! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Application Analyst Consumer Services ### "Impressive out-of-the-box tool, incredible support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2020 Pros \- top-tier support team - ease of use for support agents - ease of use for marketers - straightforward campaign creation - high customizability - simple UI and navigation - useful metrics - routing into CRM systems Cons \- missing some tagging features - inability to place customers on short code/long code - higher technical knowledge need to set up channel configuration/bot Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Matthew S. Sr. Director, Retention and Monetization Consumer Goods ### "Great partner!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2020 They are eager to be more than just a platform. Their customer support is top notch and they have proven to be a great strategic partner in helping me think outside of the box when it comes to our customers. Pros Chatitive really stood out when we were looking at partners for our SMS program. They were able to handle acquisition, retention and customer service channels all in one platform. The tool is extremely easy to use and they were able to integrate with our other partners. Cons While we do use an external reporting tool, the reporting within the application could use a few tweaks to output daily, weekly and monthly dashboards to help with channel analysis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jennifer C. CRM Regional Marketing Manager - North America Wine and Spirits ### "Easy to Use - Definitely Glad We Use Chatitive!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2020 Pros Chatitive's platform is extremely easy to use and manage. One can create the SMS message, preview, and send the campaign all on the same screen. The platform is intuitive and easy to learn. It is easy to send SMS messages to your phone, allowing you to test the message and the workflow before you schedule the message. The Chatitive team is another huge plus. Everyone is amazing and willing to help any way that they can. They provide great support. They integrate with Slack, so they are never further than a Slack message away. They believe in building a partnership with their customers, which makes them a joy to work with. The Chatitive team also has great ideas and helps further our SMS program. I also love that Chatitive's system can integrate with different marketing platforms. For example, they integrate with Simon Data, which helps us to send personalized messages to highly targeted segments. Chatitive is also able to provide Amazon S3 exports which help us in analyzing data. The built-in analytics in Chatitve are extremely useful as well. The platform is straightforward and easy to use. Overall, I would say that it is a joy to work with Chatitive and I highly recommend their software for SMS and MMS messages. Cons I don't have any cons at this time. I think that the software is great and easy to use. The people are absolutely a joy to work with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Abigail C. Marketing Manager Retail ### "10/10 Would Recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2020 We partnered with Chatitive to launch our digital presence. From the initial conversations we had to preparing our workflows I have had experiences I would rate 10/10. \[SENSITIVE CONTENT HIDDEN\] have been friendly, responsive, and wholly supportive of our goals. Pros Chatitive is the most intuitive text message platform that I have found. When I first talked to the Chatitive team, I opted in to one of their clients programs so I could get a feel of all the capabilities. I am still enrolled in that program today because of how great it is! In addition to having some of the greatest features on on the market, the dashboard is easy to navigate, super user friendly, and it is quick to set up a campaign. Cons I honestly can't think of anything I would add to the software right now. I do have to say that I am loving the new Forms feature and so I am sure your development teams are thinking up some awesome new features to enhance the software even more. Alternatives considered [Text Request](https://www.capterra.com/p/167015/Text-Request/) Reasons for choosing Chatitive Chatitive offers more features than any other platform on the market that I have found. Text Request was a relatively inexpensive option and since we are new to text marketing we wanted a low risk option; however, after talking with \[SENSITIVE CONTENT HIDDEN\] I realized that the risk would be worth the reward if we moved forward with Chatitive instead. There are just a lot of features offered that Text Request did not offer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Amanda B. Digital Marketing Manager Hospitality ### "So glad we switched to Chatitive!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 8, 2020 The Chatitive team walked us through everything with getting set up and we never felt like we were on our own in terms of transitioning from the other program we were using. \[SENSITIVE CONTENT HIDDEN\] who initially reached out to me, even stopped by our home office when he happened to be in Ohio to meet us. I also can't say enough about the support. I love having the Slack channel, it's a seamless way for us to communicate because we're already ALWAYS on Slack. My favorite aspect has to be my check-in calls with \[SENSITIVE CONTENT HIDDEN\] because he is enthusiastic about helping us improve our text program to actually improve our business. He always asks more in-depth questions about what we are doing as a whole, which to me is an indicator of Chatitive viewing their relationship with their clients as partnerships. I have definitely learned more about text message marketing/communication from \[SENSITIVE CONTENT HIDDEN\] and look forward to continuing to work together. Pros All of the teams that use it find it straightforward and easy to maneuver. It's allowed us to expand our text program more with certain audiences and we hope to increase that in the future. Creating workflows is intuitive and I like having the ability to add custom fields for contacts to be able to categorize them in different ways. Cons I don't have any cons at this time; the platform is working well for us. It would be nice to be able to integrate with ActiveCampaign in the future. Switched from [Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/) The interface wasn't user-friendly, so we didn't really maximize its functionality. Also we never heard from their support team or had training on how to use it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sydney C. Copywriter Marketing and Advertising ### "Easy to Use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 7, 2020 Pros Chatitive is simple to use and easy to manage. I can write, preview, and schedule text campaigns all from the same screen. It's also easy to view analytics on a sent campaign all on one page and has a copy of what was sent. The straightforward user experience has made it simple and saves me time! Cons No cons yet, though I should spend more time understanding and implementing automated workflows. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)