# SAM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SAM Software - reviews, pricing plans, popular comparisons to other Human Services products and more. Source: https://www.capterra.com/p/184282/SAM --- # SAM Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SAM ## What is SAM? SAM is case management software designed for adoption and foster care, with a caveat that SAM allows you to create custom workflows, document requirements, build online forms to coordinate checklists and forms with your clients. Dynamic reports allow you to pull real-time data for analysis. InReach Solutions' team supports your team through implementation and ongoing support. We look forward to working with you! ## What is SAM used for? [Social Work Case Management](https://www.capterra.com/social-work-case-management-software/)[Human Services](https://www.capterra.com/human-services-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $300 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SAM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://inreachsolutions.com&name=SAM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SAM 4.5 (13) VS. [4.7 (38)](https://www.capterra.com/p/143681/Collaborate/reviews/) Starting Price $300 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (13) Ease Of Use 4.3 (38) Value For Money 4.2 (10) Value For Money 4.4 (31) Customer Service 4.3 (12) Customer Service 4.6 (37) ## SAM alternatives Highest Rated [4.8 (39)](https://www.capterra.com/p/178861/Junna-Care/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.2 (86)](https://www.capterra.com/p/200357/Casebook-Platform/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.5 (1,059)](https://www.capterra.com/p/132388/CharityTracker/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184282/SAM/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Case Notes 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access and track notes regarding case activities and updates within case files Client Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Document Management 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Forms Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store, manage and track all forms in a centralized location Program Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process of managing several related projects or business activities to achieve organizational goals Referral Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Log and store the source of contacts/leads SAM 15 features Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders Manage contact details and communication with clients Store, manage, and track all electronic documents in a centralized location Electronically collect payments for goods or services Store, manage and track all forms in a centralized location Process of managing several related projects or business activities to achieve organizational goals Active reporting of data and metrics Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track employee/learner's progression through training programs Manage volunteer information and direct volunteer resources Features 4.4 (13) 4.4 Based on 13 reviews ## Pricing Value for money 4.2 (10) Basic $300.00 Other,Per Month Value for money 4.2 (10) 4.2 Based on 10 reviews ## Integrations [ GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) ## Support, customer service and training options Customer Service 4.3 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (12) 4.3 Based on 12 reviews ## User reviews Overall rating 4.5 Based on 13 reviews Filter by rating 5(7) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent VV Vicki V. Executive Director Education Management ### "Wanted this to work....." 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 September 21, 2023 It was extremely frustrating. They need a base system that actually works and that you can customize as you go. They desperately need someone in management who is a teacher...not a developer. There is little to no skill in the ability to actually teach people how to use this system. Pros The end product has some great functionality. There is product support but you are paying for services that should be included in onboarding. They expressed that some companies pay for 6-12 months before the software is even usable. Cons There is no. "basic" system in place....meaning you cannot use the software in any capacity until you as the owner learn a massive amount of backend jargon, platforms, loading etc. It was a NIGHTMARE. After 4 months of literally banging our heads against the way we cancelled and lost thousands of dollars. The system itself is pretty good....the set up is a nightmare. Every time there is an issue you are paying hourly for someone to sit and ramble at you and not actually complete the task at hand. We never gained any functional system after the 4 months....yet we were paying a monthly fee for a set up that was unusable as well as hundreds of dollars a month for "consultations: Switched from [Casebook](https://www.capterra.com/p/200357/Casebook-Platform/) The other company was just starting out and we were their guinea pigs. Reasons for choosing SAM price point and the individual cost per user was lower Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Rory H. Executive Director Individual & Family Services ### "Saves so much time!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 23, 2019 Excellent Pros As an older agency, we had paper files only. When we needed an old file previously, we had to order from a company that houses the files offsite. Now, we have the info at our fingertips and can access it from any computer. Cons If anything, there were a lot of fields we had to remove initially and it was a bit cumbersome to navigate but I know they made changes in response to feedback from clients. Reasons for choosing SAM User interface/look of the software on the computer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jessica B. Office Manager Non-Profit Organization Management ### "SAM for foster care" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2019 Time saving has been great and the ability for others to access information on specific cases has been wonderful! It's helped communication tremendously. Pros It is so easy to navigate which makes it easy to train new staff! Cons Not being able to customize EVERYTHING to our specifications! :) but it's actually very minor issues that can't be customized. Alternatives considered [extendedReach](https://www.capterra.com/p/248416/extendedReach/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HW Hannah W. Office Manager Non-Profit Organization Management ### "Helps keep us organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2019 Pros We have coordinators out of state who never come in to the office. This software helps us keep everything organized and allows us to share important information in a secure way. Cons Honestly, there is little I do not like about the software. The main issues with this software is with user error. Reasons for choosing SAM We chose SAM over an alternative product because it allowed us to personalize it more and there was more customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KP Katie P. Executive Director Individual & Family Services ### "Hands Across The Water loves SAM!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2019 We love representative and these amazing customer service she provides. I have used numerous other databases in my work in child welfare, and this is by far the most flexible, intuitive and user-friendly. It considers the needs of agencies that do the work that we do in ways that other databases neglect. Pros I love the easy, user friendly interface of this software. I love that the agency understands our work and is able to talk through what the agency needs to assist in streamlining processes and collecting pertinent data. They are patient and kind when the social worker mind butts up against statistics/data/IT mind and experiences paralysis. Cons There are some glitches and limitations, but company is open to feedback and responsive to suggested changes and fixes to help overcome problems to achieve the desired outcome. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Steve S. Licensor Non-Profit Organization Management ### " SAM by InReach Solutions Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 9, 2019 SAM has completely changed our ability to manage files (in a positive way) and auto-actions have made it much easier to track information that is time sensitive. Pros The single best part about SAM is the ability to customize it to our needs. Cons Would like template creation to be more user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Administrative Manager Mental Health Care ### "Just starting out" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2019 My experience has been great so far, I am able to navigate and find what I am looking for with minimal problems. Pros This software is going to allow us to go simi-paperless, it has so many areas for us to utilize. Cons Nothing - at this time I am still in the "learning" stage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RG RICK G. Owner Civic & Social Organization ### "Our friend SAM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 3, 2019 We are virtually paperless and this is great as we are geographically spread across the state. Pros Easy to use and intuitive. Social workers grasp the system quickly. Cons Still a few features we hope to see in the future. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LP Lisa P. Vice President of Operations Civic & Social Organization ### "SAM Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 2, 2019 SAM has completly revolutionized the way we work with our clients and our co-workers. I can't imagine what we would do without it now. Pros On the front end I think the software is fairly user friendly and easy to navigate. There are a lot of customizable options. Cons On the back end, where SAM is customizable for agencies, it is less intuitive. There are few instructions within this area of SAM. I feel like I have to just "try it" and see if it works. then, if it doesn't, I'm told well you did it wrong. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MV Melissa V. Process and Quality Improvement Supervisor Individual & Family Services ### "SAM has made our agency more efficient and better performing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 2, 2019 Social Workers in my agency love SAM. Before switching to SAM, we struggled to get basic data entered into our database as a result were unable to produce any meaningful data for our leadership and board. Since implementing SAM for our agency, we have not only increased data entry compliance but have expanded the data we collect to enable us to create complex reports, helping us make better agency decisions. We have even created a Family portal where families have their own web-based for and are able to upload documents and/or fill out data that is directly entered into SAM, thus managing part of their case. This has decreased the time it takes to get a family ready for adoption by almost 45%. Using SAM has made our agency more efficient and better performing. Pros I love SAM! It is intuitive, easy to learn. It has a simple and clean user interface. As an administer, organizing the data entry experience for my end user, is straightforward and uncomplicated. A database admin, even someone with little to no experience with databases, can learn SAM quickly and create a custom database that is tailored for their agency that matches their agency's processes. It is very evident that the developers of SAM put in a lot of thought into what the end user was going to experience. Overall I recommend SAM for any social service agency wanting to increase their data collection and provide their workers with a simple, clean and easy to use database experience. Cons As much as I love SAM, there are some areas that have room for improvement. Reporting is limited to simple spreadsheet data lists with counts, averages and min/max calculations. There is no graph creation or complex data analytics. And SAM cannot link to data analytic software either. However, you can export reports to excel to create graphs and for use in BI analytics. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/184282/SAM/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)