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better software since 1999
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Built just for healthcare practices, Liine captures accurate insights from 100% of your new patient calls and forms with ZERO manual data entry. Effortlessly track staff performance, marketing attribution, reasons NOT booked, booking rates, treatments requested, and much more. While other platforms guess, Liine knows. Liine also automates speed-to-lead for online forms. Automatically connect with web leads in seconds and increase scheduled appointments up to 900%.
Provider
Liine
Located In
United States
Foundation
2016
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation, Videos, Webinars
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)
Healthcare practices of all sizes and specialties.
Content Source: Liine
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A product’s price can vary greatly based on features needed, support or training required, and customization requests. Some vendors want a chance to talk to you before being ruled out for pricing. When you find a product that fits your needs, you should talk to the vendor to figure out what they can offer.
Liine Reviews
Pros
We love our customer support manager [sensitive content hidden. She helps us stay on track and helps us understand the reports and areas we can improve in.
I love all of the insights it provides for new leads. The information is crucial for marketing, areas of improvement in phone training and sales opportunities.
What I love the most is it is very easy and accessible to track new leads. It is user friendly and help patients and admin users to engage and reach out.
They are on-trend with the current needs of the market and have a great pulse on where those trends are going. They are open to feedback and their team is a pleasure to work with.
Cons
I have not used the software long enough to know what it could possibly be missing.
I dont like that when someone submits a request online that it calls the office right away. When I pick up people rarely answer.
While Liine makes few mistakes, those mistakes are crucial to our bonuses.
I had a hard time with not understanding the 'Decided' vs 'Undecided' calls at times. It would get confusing at times because we would think it should be one way and it was documented another way.
"Liine is a great and unique software"
Overall: Liine is a great business and they provide a great product, as well as exceptional customer service. Many of our clients and our internal team constantly have questions regarding how to set up or use the software and they are always quick to answer or help troubleshoot.
Pros: Liine is a great business development tool for practices who are focusing on improving lead performance, conversion rates, customer service, etc. Since most of the software is automated, it saves the practice time, which I know is a big deal for many busy, small businesses. I haven't seen a similar product that is as accessible in the market as Liine is.
Cons: Since the product is so unique, there is a learning curve. Most of our customers are not great with technology in general, so it becomes difficult for them to learn and understand the software and how to properly use it so they can receive the maximum benefits from it.
"Amazing company that allows tracking with ease!"
Overall: I love liine and I hope we will stay with them forever and continue to grow our company while using them. I will definitely keep using it to monitor and track our numbers of new patient leads vs patients who booked. I will always monitor the reason we were not successful booking some patients and having the ability to access that information will always be needed.
Pros: Before liine I struggled with keeping up with all the data that comes through our office. We tried spreadsheets with all the new patients leads that called us, a spreadsheet of course requires manual labor and only slows you down. My favorite feature of liine is I do not need to do any additional work now and I still get all the data and resources at my fingertips as the data is being retrieved with AI. They also have an amazing team that is quick at responding to you via email or liine chat support.
Cons: I truly don't have anything that I am dissatisfied with through liine. If I had to nitpick it would maybe be on the form flow page where you have the ability to manually add a patient in, it is not as aesthetically pleasing as the rest of the website! But it is not an issue at all and it is still very easy to use!
"Liine Review "
Pros: What I like most about this software is that it incorporates color and is very user friendly.
Cons: Not always accurate in category of bookings.
"Contacting Patients made simple."
Overall: Used this for a year, made contacting patients easy as it gets.
Pros: Super intuitive, from being trained at my company day one to use it. Required little training to understand and run it. Great for new employees.
Cons: Nothing of note. I have yet to have a negative experience.
"In my 15 years of medical marketing experience, I’ve never used a tool as strong as Liine."
Overall: Solid program never goes off-line and has a fantastic support team.
Pros: Super clean interface. The data is accurate, without gimmicks. Authenticity and clear information makes Lline a great marketing tool.
Cons: Being able to manager my team accounts and not being able to generate custom reports.
