--- title: "Liine Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Liine Software - reviews, pricing plans, popular comparisons to other Marketing Attribution products and more." source_url: "https://www.capterra.com/p/184326/Liine/" page_type: "product" language: "en" --- # Liine Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Liine ## What is Liine? Liine is an AI-powered call tracking, marketing analytics and ad optimization platform for multisite healthcare practices. Our platform captures and analyzes all calls, forms and online bookings with full marketing attribution. Healthcare marketers use Liine to measure marketing performance based on actual booked appointments, track revenue impact with EHR integrations and supercharge Meta and Google Ads campaigns. ## What is Liine used for? [Call Tracking](https://www.capterra.com/call-tracking-software/)[Lead Capture](https://www.capterra.com/lead-capture-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 162 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 1% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Artificial Intelligence / 2026 - Call Recording / 2025 - Sales Force Automation / 2025 Our "Best of" badge program showcases products with the highest ratings... - Artificial Intelligence / 2026 - Call Recording / 2026 - Healthcare CRM / 2026 - Lead Capture / 2026 - Lead Management / 2026 - Marketing Analytics / 2026 - Sales Engagement Platform / 2026 - Sales Force Automation / 2026 - Sales Tracking / 2026 - Call Tracking / 2025 - Medical Practice Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Call Tracking / 2025 - Lead Capture / 2025 - Marketing Analytics / 2025 Do you work for Liine?[Manage this product listing](https://www.g2.com/products/liine/claim_requests/new?auto=true) Rating Breakdown 4.9 +− Features4.8 Value for Money4.8 Ease of Use4.8 Customer Service5.0 Rating Breakdown 4.9 Features4.8 Value for Money4.8 Ease of Use4.8 Customer Service5.0 ## Liine Reviewers Verdict Updated September 2026 AI summary - Liine is well-suited for healthcare organizations and practices seeking to improve lead management and marketing effectiveness. - Positive feedback centers around its user-friendly interface, automation features, actionable data insights, and clear lead tracking. - Teams benefit from easier daily lead follow-up, better marketing ROI visibility, and helpful support for onboarding and coaching. - Buyers should weigh a few practical considerations: some users note limitations in patient scheduling flexibility and detail, along with occasional issues distinguishing between new and existing leads. - Liine fits practices prioritizing lead tracking and marketing analytics, but may require workarounds for advanced scheduling needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Liine 4.9 (162) VS. [4.7 (363)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price Contact vendor Starting Price $149 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (162) Ease Of Use 4.7 (363) Value For Money 4.9 (120) Value For Money 4.6 (348) Customer Service 5.0 (152) Customer Service 4.7 (344) ## Liine alternatives [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184326/Liine/alternatives/) ## FAQs about Liine Overview ### What problems does Liine solve? Liine solves slow lead follow-up, missed-call leakage, unclear marketing attribution, and inconsistent phone handling by centralizing lead tracking, automating callbacks from web forms, recording calls, and surfacing conversion data. Healthcare practices, front-desk teams, marketers, and operations managers use it to improve booking rates, coaching, and ROI visibility. Answer based on 109 reviews Overview ### Which roles and teams benefit most from Liine? Liine is most used by practice managers, front-desk teams, and patient coordinators who need to track calls, improve scheduling workflows, and convert inquiries into booked appointments. Marketing leaders use it to measure campaign performance and lead quality, while owners and executives rely on reporting to monitor growth, staffing efficiency, and revenue opportunities. Answer based on 162 reviews Overview ### What company size and industries is Liine built for? Liine is built for small healthcare organizations, with 81% of reviewers from small businesses and Medical Practice leading at 39%. It serves multisite healthcare, dental, and vet practices, and reviewer data also shows use in Health, Wellness and Fitness at 23%, Hospital & Health Care at 14%, plus some midsize and enterprise teams. Answer based on 162 reviews Features and Usability ### What are the key features of Liine? Liine includes core call management features like call tracking, call recording, call transcription, and automated callbacks for web form leads. Reviewers also highlight lead management tools such as follow-up dashboards and CRM integration, plus differentiators like real-time reporting, marketing attribution, ROI tracking, and patient engagement workflows. Answer based on 71 reviews Integrations ### Which third-party tools and platforms does Liine integrate with? Liine integrates with Bitrix24, GoTo Connect, and ZENOTI, plus over 20 cataloged platforms including 8x8 Contact Center, ActiveCampaign, Birdeye, CallRail, Google Analytics 360, Google Sheets, HubSpot CRM, NexHealth, Twilio, and Weave. Answer based on 11 reviews Getting Started and Support ### How easy is it to onboard and train a team on Liine? Liine is generally quick for frontline staff to learn, with live online sessions, webinars, videos, and documentation supporting onboarding. Reviewers say new employees and nontechnical users often need some patience at first, while admins or managers take longer to learn reporting and setup. Ongoing support and call recordings help training stick. Answer based on 31 reviews Getting Started and Support ### What customer support options does Liine offer, and how do users rate the experience? Liine offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as responsive, easy to reach, and helpful during setup, training, and troubleshooting, with some reporting very fast replies. A few mention a learning curve, occasional ticket reliance, and limits on making certain changes independently. Answer based on 62 reviews Features and Usability ### How well does Liine handle call management? Liine gives healthcare teams clear call tracking, recordings, transcripts, and follow-up visibility for managing patient conversations. Front desk and marketing teams often use it to review bookings, coach phone skills, and spot missed opportunities, though some users want better voicemail organization, outgoing call tracking, language labeling, and fewer manual filter changes. Answer based on 71 reviews Features and Usability ### How does Liine help with contacting patients? Liine speeds up patient follow-up with quick call responses, texting, and clear contact history in one place. Front desk teams value seeing missed calls, lead details, and outreach attempts without guessing, though some practices want better form editing, email logging, EMR integration, and fewer delays when updating patient interactions. Answer based on 25 reviews ## Who uses Liine? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 5,388 Marketing Attribution reviews Capterra data shows that buyers of lead management software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **CRM** (**47%**) - **Lead Capture** (**42%**) Liine supports all three of the features reviewers identify as most important: **Contact Management**, **CRM**, and **Lead Capture**. Together, these capabilities help businesses keep prospect details organized, track customer interactions in one place, and collect new leads efficiently, allowing teams to respond faster and manage the sales process more effectively. Contact Management 4.9 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Manage, organize, and store contact information CRM 4.8 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Reporting/Analytics 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Interaction Tracking 4.7 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Pipeline Management 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Patient Engagement 4.9 (38) 63.16% of 38 reviewers that rated this feature as important or highly important Allows medical providers to engage patients in a variety of ways to ensure their health. Liine 131 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Tracking: Track the performance of marketing campaigns across multiple channels. - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Chat/Messaging: Communicate using direct chat or messages within the system - Commenting/Notes: Leave comments and notes on documents for others to view - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Marketing: Create and send email blasts/campaigns - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Healthcare: Software designed for the healthcare industry - For Sales Teams/Organizations: Caters to sales teams - Forms Management: Store, manage and track all forms in a centralized location - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Notifications: Real-time alerts or notifications that inform teams about new leads or prospects - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Location: Manage and support multiple locations - Natural Language Processing: Process and analyze human language in text or audio form - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Forms: Create new forms and/or use ready-made online form templates - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduled Recording: Automatically record calls at predetermined times - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Visitor Tracking: Track visitors and purpose of visits - Voice Mail: Computer-based system that allows users to send and receive voice messages - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (162) 4.8 Based on 162 reviews ## Pricing Value for money 4.9 (120) ### Starting price Free trial not available Value for money 4.9 (120) 4.9 Based on 120 reviews ## Integrations [ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (152) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (152) 5.0 Based on 152 reviews ## User reviews Overall rating 4.9 Based on 162 reviews Filter by rating 5(148) 4(13) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent MA Michele A. Front Desk Coordinator Medical Practice ### "Would recommend this company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2026 It is really easy and great to work with, it is frustrating about know if it is a Spanish or English call back. But overall a great tool for our business Pros I like that I just make the call and everything is recorded, that the system reminds to up to three times. Cons It is very important that we know if this is a Spanish speaking call or an English call, we have a lot of call that are Spanish and the person in or office that speaks Spanish is not always the one that make the call backs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JK Jennie K. Patient Experience Coordinator Medical Practice ### "Loving Liine" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2026 My experience has been a positive one as this is a great way to track call logs and generate new leads. Pros I really enjoy the feature of new leads to bookings. This helps generate new patients and increased revenue. Cons I have not come across a feature on liine that has not been beneficial in any way. Great work and a job well done! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA Austin A. Marketing Manager Hospital & Health Care ### "Get In Liine! You'll Be Happy You Did" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2025 Wonderful people with wonderful tech that brings truly useful insights into our company's marketing strategy without all the frills. Pros Liine is easy to implement, easy to use, and has been a great asset in fine-tuning our Google Ad strategy. Their team is also super friendly, helpful, and responsive. From the pre-sale/demo phase (shoutout to \[sensitive content hidden\]) to implementation/integration (shoutout to \[sensitive content hidden\]), I've truly enjoyed working with the Liine team, and their product has really delivered for our dental company. Cons My one wish is that Liine integrated with Dentrix Ascend. I knew going into our partnership that they do not at this time, so this was by means a dropped ball on their end. I also wish there was more customizability in the dashboards and that the platform had better UX as far as multi-location organizations go. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TB Tim B. Regional Operations Manager Medical Practice ### "Great platform, easy to use, beneficial to the practice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2025 Pros Detailed data analysis. Gives the practice the opportunity to review patient calls with team members to ensure the best patient interactions are occurring at the practice. Cons Clarity around lead platforms and usage. We would appreciate more information regarding clicks to the website from google and additional search engines. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SJ Samantha J. ITC Hospital & Health Care ### "Liine is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2025 Easy to use, helpful with keeping up with patient flow, nothing too complicated that I can't figure out how to use, great experience so far! Pros Makes it easy to contact patients. The automatic all system is great. Being able to keep up with calls in real time is super helpful. Cons There isn't anything I can think of that I do not like. Its easy to navigate, makes it easy to contact patients, etc. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Amy M. Front desk Hospital & Health Care ### "Line is very helpful " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2025 Overall, it is a very useful platform, and it has lots of pros just as it has its cones, But the software does help a lot with the flow of the office. Pros So far, this software has been helping the office locate and see miss calls and also it helps with knowing if the patient is a new patient or existing. Cons That it does not allow text messages. As well the only thing i can add it would be useful for patients to state if the appointment is for cleaning or for a consult Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS Jennifer S. Marketing Manager Health, Wellness and Fitness ### "Liine helps dental offices improve all in one place" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2025 Absolutely love it! The Liine team is extremely supportive. It is most helpful to have all the analytical data in one place. Liine is always looking to improve and add integrations of vendors to it's platform. Pros Analytical data tells you where you need the most improvement and provides invaluable KPIs for daily operations. Track your marketing ROI so you are spending dollars on expenses the matter most. Cons I would like to default the timeframe to current month. Currently, it defaults to last week. At some point, I would also like to see future appointments booked for the month and quarter. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS Miranda S. Marketing Manager Hospital & Health Care ### "Top Notch Partnership, not just a vendor!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2025 From initial discovery calls to set up and implementation across our company- the entire process has been seamless. Pros Very user friendly & the customer support is unmatched! No matter the level of technical experience on our team, the team at LIINE makes sure we are all well trained and that our campaigns are met with successful outcomes. Cons Absolutely nothing, anytime we have had the slightest operator issues the team at LIINE is there to help. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CL Christopher L. Dtr of Digital and Growth Hospital & Health Care ### "Clear call attribution for healthcare" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2025 Liine gave us visibility we didn’t have—where calls originate, how traffic converts to bookings, and where we lose patients (hold times, drop-offs). It’s reliable and the team is helpful. Pros Clear call attribution from our websites to specific centers, real-time dashboards, and missed-call alerts/callback workflows that reduced leakage. UTM capture is solid, setup was straightforward, and support is responsive. Cons Pricing can spike with call volume minutes (overage fees). Some tagging/location mapping requires manual upkeep. Switched from [Callbox](https://www.capterra.com/p/10007292/Callbox/) Callbox is a legacy product that did not match our business requirements Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SC Sarah C. Patient Journey Coordinator Cosmetics ### "good system easy to use. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2025 its been great. love to listen to the calls to learn about more ways to improve our phone skills and booking skills. Pros easy to use. I love how i can manage through the calls and see the reasons why some appointments were not booked. Cons ai does not always recognize existing patients or referrals. therefore, i find myself having to open tickets and ask staff for help. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/184326/Liine/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [800.com vs Liine](https://www.capterra.com/compare/184326-208208/Liine-vs-800-com)[CTM vs Liine](https://www.capterra.com/compare/152004-184326/Call-tracking-software-vs-Liine)[LeadSquared vs Liine](https://www.capterra.com/compare/130199-184326/LeadSquared-vs-Liine)[Five9 vs Liine](https://www.capterra.com/compare/132405-184326/Five9-vs-Liine)[JustCall vs Liine](https://www.capterra.com/compare/157853-184326/JustCall-vs-Liine) [RingEX vs Liine](https://www.capterra.com/compare/184326-242188/Liine-vs-RingCentral-MVP)[CallHippo vs Liine](https://www.capterra.com/compare/159578-184326/CallHippo-vs-Liine)[Dialpad vs Liine](https://www.capterra.com/compare/184326-190976/Liine-vs-Dialpad-Sell)[CallRail vs Liine](https://www.capterra.com/compare/141829-184326/CallRail-vs-Liine)[Groove vs Liine](https://www.capterra.com/compare/177789-184326/Groove-vs-Liine)