# Liine Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Liine Software - reviews, pricing plans, popular comparisons to other Lead Management products and more.

Source: https://www.capterra.com/p/184326/Liine

---

# 

 Liine Software Review 2026: Features, Integrations, Pros & Cons

Last updated on June 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Liine

## What is Liine?

Built just for healthcare practices, Liine captures accurate insights from 100% of your new patient calls and forms with ZERO manual data entry. Effortlessly track staff performance, marketing attribution, reasons NOT booked, booking rates, treatments requested, and much more. While other platforms guess, Liine knows. Liine also automates speed-to-lead for online forms. Automatically connect with web leads in seconds and increase scheduled appointments up to 900%.

## What is Liine used for?

[Call Tracking](https://www.capterra.com/call-tracking-software/)[Lead Capture](https://www.capterra.com/lead-capture-software/)[Lead Management](https://www.capterra.com/lead-management-software/)

Recognitions

Shortlist

Best ease of use

Best value for money

Top alternative

Featured

Overall rating

Based on 162 user reviews

Reviews sentiment

Positive

99%

Neutral

0%

Negative

1%

### Starting price

Free trial not available

Capterra Shortlist charts the highest-rated and most popular products...

-   Artificial Intelligence / 2025
-   Call Recording / 2025
-   Sales Force Automation / 2025

Our "Best of" badge program showcases products with the highest ratings...

-   Artificial Intelligence / 2026
-   Call Recording / 2026
-   Healthcare CRM / 2026
-   Lead Capture / 2026
-   Lead Management / 2026
-   Marketing Analytics / 2026
-   Sales Engagement Platform / 2026
-   Sales Force Automation / 2026
-   Sales Tracking / 2026
-   Call Tracking / 2025
-   Medical Practice Management / 2025

Our "Best of" badge program showcases products with the highest ratings...

-   Call Tracking / 2025
-   Lead Capture / 2025
-   Marketing Analytics / 2025

Do you work for Liine?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.liine.com&name=Liine)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Liine

4.9 (162)

VS.

[4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (162)

Ease Of Use

4.3 (164)

Value For Money

4.9 (120)

Value For Money

4.2 (150)

Customer Service

5.0 (152)

Customer Service

4.3 (156)

## Liine alternatives

[4.2 (460)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.2 (565)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting price

$27.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/184326/Liine/alternatives/)

## FAQs about Liine

Overview

### What problems does Liine solve?

Liine solves missed lead follow-up, unclear marketing attribution, manual call review, and inconsistent phone handling by centralizing lead tracking, instant callback workflows, call recordings, and conversion dashboards. Marketing teams, front-desk staff, practice managers, and healthcare operations leaders use it to reduce lead leakage, improve coaching, and optimize ad spend toward booked appointments.

Answer based on 109 reviews

Overview

### Which roles and teams benefit most from Liine?

Liine is most used by practice leaders, marketing teams, and patient-facing staff in healthcare and aesthetic offices. Executives and managers use it to track call performance and revenue opportunities, while coordinators, receptionists, and concierge teams rely on it to improve lead handling, appointment booking, and patient communication workflows.

Answer based on 162 reviews

Overview

### What company size and industries is Liine built for?

Liine serves multisite healthcare, dental, and vet practices, with 81% of reviewers from small businesses and Medical Practice leading at 39%. It also sees use in Health, Wellness and Fitness at 23% and Hospital & Health Care at 14%, with some adoption among midsize businesses at 14% and enterprises at 5%.

Answer based on 162 reviews

Features and Usability

### What are the key features of Liine?

Liine includes core call management features like call tracking, call recording, call transcription, and missed-call alerts, plus lead management tools for web forms, automated callbacks, and follow-up workflows. Differentiators include real-time dashboards, marketing attribution and ROI reporting, patient engagement tracking, and coaching support through recorded-call review.

Answer based on 70 reviews

Integrations

### Which third-party tools and platforms does Liine integrate with?

Liine integrates with 20 third-party tools, including Bitrix24, GoTo Connect, and ZENOTI, plus communication and CRM platforms such as 8x8 Contact Center, CallRail, CTM, HubSpot CRM, Mailchimp, and Google Analytics 360. It also connects with ActiveCampaign, Birdeye, Intiveo, Invoca, NexHealth, PatientPop, and Phone.com.

Answer based on 11 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Liine?

Liine offers live online sessions, webinars, documentation, and videos to help teams get started. Reviewers say frontline staff and new hires often learn it quickly because the interface is easy to navigate, while admins or less technical users may need more patience with reporting, setup, and Form Flow before it becomes routine.

Answer based on 31 reviews

Getting Started and Support

### What customer support options does Liine offer, and how do users rate the experience?

Liine offers email/help desk, FAQ/forum, a knowledge base, phone support, chat, and 24/7 live rep assistance. Users generally describe support as responsive, easy to reach, and helpful during setup, training, and troubleshooting. Some mention a learning curve with reporting or integrations and occasional need to contact support for configuration changes.

Answer based on 62 reviews

Features and Usability

### How well does Liine handle call management?

Liine gives healthcare teams clear call tracking, recordings, transcripts, and real-time follow-up tools for managing inbound patient calls. Front desk staff and marketing teams value the visibility into bookings, missed opportunities, and staff coaching, though some users mention voicemail handling, outgoing call tracking, filters, and pricing as ongoing pain points.

Answer based on 70 reviews

Features and Usability

### How does Liine help with contacting patients?

Liine makes patient outreach faster by surfacing missed calls, online inquiries, text conversations, and follow-up history in one place. Front office teams and patient coordinators like the quick response workflows and contact visibility, though some users want better form editing, EMR integration, faster response times, and fewer manual updates.

Answer based on 25 reviews

## Who uses Liine?

Based on Capterra reviews from the past 4 years

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 110 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 110 reviews

Administrative

47%

Administrative

47%

Marketing

17%

Health & Medical

16%

Customer Services & Support

10%

Others

10%

Top industries

Based on 110 reviews

Medical Practice

45%

Health, Wellness and Fitness

28%

Hospital & Health Care

19%

Cosmetics

4%

Other

4%

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Patient Engagement

4.9 (38)

63.16% of 38 reviewers that rated this feature as important or highly important

Allows medical providers to engage patients in a variety of ways to ensure their health.

Lead Qualification

4.9 (31)

74.19% of 31 reviewers that rated this feature as important or highly important

Score a lead on their quality or likelihood to buy based on certain behaviors

Call Recording

4.8 (25)

68.00% of 25 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Call Tracking Metrics

4.8 (22)

54.55% of 22 reviewers that rated this feature as important or highly important

Measure campaign influence through collection of keyword tracking and revenue sources

Contact Database

4.7 (22)

54.55% of 22 reviewers that rated this feature as important or highly important

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Mobile Access

4.5 (20)

50.00% of 20 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Liine 129 features

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Continuous profile-based stream of news and activity

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

System that automatically dials calls

Distribute/route/connect calls

Create and automatically send premade copy in response to customer messages

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Measure campaign influence through collection of keyword tracking and revenue sources

Voice conversion to text

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Track the performance of marketing campaigns across multiple channels.

Manage various distribution channels, build relations with channel partners, and track their performance

Communicate using direct chat or messages within the system

Leave comments and notes on documents for others to view

Tracking, calculating, and paying commissions and earnings to employees

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases)

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Assemble applications and processes by dragging over and arranging pre-built components

Create and send email blasts/campaigns

Track delivered, received, and opened emails

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Software designed for the healthcare industry

Caters to sales teams

Store, manage and track all forms in a centralized location

Establish measurable goals and objectives and track their progress over a specific period of time

Compliant with HIPAA, which sets standards for sensitive patient data protection

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Track and monitor a specific set of keywords

Automatically identify and save contact information of potential customers

Route and distribute your leads to third party buyers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Real-time alerts or notifications that inform teams about new leads or prospects

Engage with a lead throughout the sales process by actively providing information

Score a lead on their quality or likelihood to buy based on certain behaviors

Divide leads into buckets based on predefined criteria and routing rules

Boards that use custom metrics to show how leading performers compare to other individuals/teams

Ability to chat online in real time

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Manage and support multiple locations

Process and analyze human language in text or audio form

Record the audio of phone conversations for quality assurance purposes

Create new forms and/or use ready-made online form templates

Track all opportunities for potential sales and convert them into recurring revenue

Allow communication between the company and patients via messages, SMS, emails, phone, and more

Allows medical providers to engage patients in a variety of ways to ensure their health.

Managing and tracking patient health, progress, communication, and treatment plans

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

System calls multiple numbers at once and connects the agent to the first number that answers

Tools designed to streamline the process of lead generation and management for sales teams

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Record live video calls to play later

Log and store the source of contacts/leads

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Define, track, and/or automate sales activities and sales processes

Pipeline view and tracking lead status

Reports specific to sales analysis for trends and strategies

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Automatically record calls at predetermined times

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Track the status and progress of tasks

Track and manage the scheduling of tasks

Create, save, and re-purpose templates for emails, forms, etc.

Organize customer data and accounts by user or geography

Set up connections to third-party platforms to improve business processes

Transfer queries and organize messages between agents

Track visitors and purpose of visits

Computer-based system that allows users to send and receive voice messages

Web form that allows users to enter data that is sent and processed for different reasons

Streamlining repetitive tasks and activities through automated and predefined workflows

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.8 (162)

4.8

Based on 162 reviews

## Pricing

Value for money

4.9 (120)

### Starting price

Free trial not available

Value for money

4.9 (120)

4.9

Based on 120 reviews

## Integrations

[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[

ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[

Birdeye](https://www.capterra.com/p/152997/BirdEye/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (152)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (152)

5.0

Based on 152 reviews

## User reviews

Overall rating

4.9

Based on 162 reviews

Filter by rating

5(148)

4(13)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

MA

Michele A.

Front Desk Coordinator

Medical Practice

### "Would recommend this company"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 29, 2026

It is really easy and great to work with, it is frustrating about know if it is a Spanish or English call back. But overall a great tool for our business

Pros

I like that I just make the call and everything is recorded, that the system reminds to up to three times.

Cons

It is very important that we know if this is a Spanish speaking call or an English call, we have a lot of call that are Spanish and the person in or office that speaks Spanish is not always the one that make the call backs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JK

Jennie K.

Patient Experience Coordinator

Medical Practice

### "Loving Liine"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 5, 2026

My experience has been a positive one as this is a great way to track call logs and generate new leads.

Pros

I really enjoy the feature of new leads to bookings. This helps generate new patients and increased revenue.

Cons

I have not come across a feature on liine that has not been beneficial in any way. Great work and a job well done!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Austin A.

Marketing Manager

Hospital & Health Care

### "Get In Liine! You'll Be Happy You Did"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 17, 2025

Wonderful people with wonderful tech that brings truly useful insights into our company's marketing strategy without all the frills.

Pros

Liine is easy to implement, easy to use, and has been a great asset in fine-tuning our Google Ad strategy. Their team is also super friendly, helpful, and responsive. From the pre-sale/demo phase (shoutout to \[sensitive content hidden\]) to implementation/integration (shoutout to \[sensitive content hidden\]), I've truly enjoyed working with the Liine team, and their product has really delivered for our dental company.

Cons

My one wish is that Liine integrated with Dentrix Ascend. I knew going into our partnership that they do not at this time, so this was by means a dropped ball on their end. I also wish there was more customizability in the dashboards and that the platform had better UX as far as multi-location organizations go.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TB

Tim B.

Regional Operations Manager

Medical Practice

### "Great platform, easy to use, beneficial to the practice"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 10, 2025

Pros

Detailed data analysis. Gives the practice the opportunity to review patient calls with team members to ensure the best patient interactions are occurring at the practice.

Cons

Clarity around lead platforms and usage. We would appreciate more information regarding clicks to the website from google and additional search engines.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SJ

Samantha J.

ITC

Hospital & Health Care

### "Liine is great!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 1, 2025

Easy to use, helpful with keeping up with patient flow, nothing too complicated that I can't figure out how to use, great experience so far!

Pros

Makes it easy to contact patients. The automatic all system is great. Being able to keep up with calls in real time is super helpful.

Cons

There isn't anything I can think of that I do not like. Its easy to navigate, makes it easy to contact patients, etc.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AM

Amy M.

Front desk

Hospital & Health Care

### "Line is very helpful "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 20, 2025

Overall, it is a very useful platform, and it has lots of pros just as it has its cones, But the software does help a lot with the flow of the office.

Pros

So far, this software has been helping the office locate and see miss calls and also it helps with knowing if the patient is a new patient or existing.

Cons

That it does not allow text messages. As well the only thing i can add it would be useful for patients to state if the appointment is for cleaning or for a consult

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JS

Jennifer S.

Marketing Manager

Health, Wellness and Fitness

### "Liine helps dental offices improve all in one place"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 3, 2025

Absolutely love it! The Liine team is extremely supportive. It is most helpful to have all the analytical data in one place. Liine is always looking to improve and add integrations of vendors to it's platform.

Pros

Analytical data tells you where you need the most improvement and provides invaluable KPIs for daily operations. Track your marketing ROI so you are spending dollars on expenses the matter most.

Cons

I would like to default the timeframe to current month. Currently, it defaults to last week. At some point, I would also like to see future appointments booked for the month and quarter.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MS

Miranda S.

Marketing Manager

Hospital & Health Care

### "Top Notch Partnership, not just a vendor!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 13, 2025

From initial discovery calls to set up and implementation across our company- the entire process has been seamless.

Pros

Very user friendly & the customer support is unmatched! No matter the level of technical experience on our team, the team at LIINE makes sure we are all well trained and that our campaigns are met with successful outcomes.

Cons

Absolutely nothing, anytime we have had the slightest operator issues the team at LIINE is there to help.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CL

Christopher L.

Dtr of Digital and Growth

Hospital & Health Care

### "Clear call attribution for healthcare"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 2, 2025

Liine gave us visibility we didn’t have—where calls originate, how traffic converts to bookings, and where we lose patients (hold times, drop-offs). It’s reliable and the team is helpful.

Pros

Clear call attribution from our websites to specific centers, real-time dashboards, and missed-call alerts/callback workflows that reduced leakage. UTM capture is solid, setup was straightforward, and support is responsive.

Cons

Pricing can spike with call volume minutes (overage fees). Some tagging/location mapping requires manual upkeep.

Switched from

[Callbox](https://www.capterra.com/p/10007292/Callbox/)

Callbox is a legacy product that did not match our business requirements

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SC

Sarah c.

Patient Journey Coordinator

Cosmetics

### "good system easy to use. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 2, 2025

its been great. love to listen to the calls to learn about more ways to improve our phone skills and booking skills.

Pros

easy to use. I love how i can manage through the calls and see the reasons why some appointments were not booked.

Cons

ai does not always recognize existing patients or referrals. therefore, i find myself having to open tickets and ask staff for help.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/184326/Liine/reviews/)

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