# Liine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Liine the right Lead Management solution for you? Explore 161 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184326/Liine/reviews --- Liine 4.9 (161) [View alternatives](https://www.capterra.com/p/184326/Liine/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Liine Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews AA Austin A Marketing ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “From the pre-sale/demo phase (shoutout to \[sensitive content hidden\]) to implementation/integration (shoutout to \[sensitive content hidden\]), I've truly enjoyed working with the Liine team, and their product has really delivered for our dental company.“ December 17, 2025 Sc Sarah c Patient Journey CoordinatorCosmetics, 11 - 50 employeesUsed the software for: Less than 6 months. “ai does not always recognize existing patients or referrals.“ September 2, 2025 Melody H Senior Director of MarketingHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “It also informs our Google and Meta campaign, allowing us to optimize towards appointments booked instead of just clicks, phone calls or form fills.“ August 18, 2025 JS Jill S Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Previously, reviewing each call manually was a tedious and resource-draining task.“ August 14, 2024 ap alexandra p Client ConciergeMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “I like how it transcribes calls and is able to pick up the name of the person who answered the call as well so we can keep track of bookings.“ August 26, 2025 MM Moriah M Office ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Some team members struggled to learn how to use the Form Flow system.“ December 9, 2024 LB Leigh B Area ManagerMedical Practice, 201 - 500 employeesUsed the software for: 1-2 years. “This helps us see ROI for all our marketing and helps us focus future marketing campaigns to get the most from our marketing spend.“ July 1, 2025 VC Vanessa C Front Office LeadMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “How it does not recognize Spanish calls.“ October 3, 2024 ## Showing most helpful reviews Showing 1-25 of 161 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley W. Paid Media Manager Marketing and Advertising Used the software for: 1-2 years ### "Liine is a great and unique software" March 31, 2022 5.0 Liine is a great business and they provide a great product, as well as exceptional customer service. Many of our clients and our internal team constantly have questions regarding how to set up or use the software and they are always quick to answer or help troubleshoot. Pros Liine is a great business development tool for practices who are focusing on improving lead performance, conversion rates, customer service, etc. Since most of the software is automated, it saves the practice time, which I know is a big deal for many busy, small businesses. I haven't seen a similar product that is as accessible in the market as Liine is. Cons Since the product is so unique, there is a learning curve. Most of our customers are not great with technology in general, so it becomes difficult for them to learn and understand the software and how to properly use it so they can receive the maximum benefits from it. Alternatives considered [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Reason for choosing Liine Liine provided way more features, including personalized customer service. Review Source SJ Samantha J. ITC Hospital & Health Care Used the software for: 6-12 months ### "Liine is great!" December 1, 2025 5.0 Easy to use, helpful with keeping up with patient flow, nothing too complicated that I can't figure out how to use, great experience so far! Pros Makes it easy to contact patients. The automatic all system is great. Being able to keep up with calls in real time is super helpful. Cons There isn't anything I can think of that I do not like. Its easy to navigate, makes it easy to contact patients, etc. Review Source SL Samantha L. Patient Service Specialist Cosmetics Used the software for: 2+ years ### "Liine Review" January 28, 2022 4.0 Pros I like that texts are able to be easily located by guest name. I also like that there are two categories for texts that have been opened, but not responded to. Cons I wish there was an easier way to change automated messages or auto filled messages. Review Source CM Casey M. Practice Manager Medical Practice Used the software for: 1-2 years ### "We love Liine" August 11, 2025 5.0 Liine has been extremely helpful in running our practice. We use these numbers weekly to gauge our patient leads and how they come in. I particularly like being able to hear the calls and using it as a tool to help our admin team as well. Pros call management, lead generation, ease of use, training tool, patient management, having everything in one place has been really helpful. Cons There are no cons this software has been very helpful. We use these numbers in our scorecard every week. Review Source JS Jennifer S. Marketing Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Liine helps dental offices improve all in one place" November 3, 2025 5.0 Absolutely love it! The Liine team is extremely supportive. It is most helpful to have all the analytical data in one place. Liine is always looking to improve and add integrations of vendors to it's platform. Pros Analytical data tells you where you need the most improvement and provides invaluable KPIs for daily operations. Track your marketing ROI so you are spending dollars on expenses the matter most. Cons I would like to default the timeframe to current month. Currently, it defaults to last week. At some point, I would also like to see future appointments booked for the month and quarter. Review Source LB Leigh B. Area Manager Medical Practice Used the software for: 1-2 years ### "This is just what you need!" July 1, 2025 5.0 Excellent! The online platform is outstanding and provides useful data in real time. The Liine Team has always been very responsive to any question I had and has provided a timely response. Pros The ability to see where our new patient leads are coming from. This helps us see ROI for all our marketing and helps us focus future marketing campaigns to get the most from our marketing spend. Cons I don't have any complaints. The platform is easy to use and I can customize reports in any way to see the data I need. Liine sends me a weekly summary as well so any problem areas can be identified quickly. Review Source AM Amy M. Front desk Hospital & Health Care Used the software for: Less than 6 months ### "Line is very helpful " November 20, 2025 5.0 Overall, it is a very useful platform, and it has lots of pros just as it has its cones, But the software does help a lot with the flow of the office. Pros So far, this software has been helping the office locate and see miss calls and also it helps with knowing if the patient is a new patient or existing. Cons That it does not allow text messages. As well the only thing i can add it would be useful for patients to state if the appointment is for cleaning or for a consult Review Source SC Sarah C. Patient Journey Coordinator Cosmetics Used the software for: Less than 6 months ### "good system easy to use. " September 2, 2025 5.0 its been great. love to listen to the calls to learn about more ways to improve our phone skills and booking skills. Pros easy to use. I love how i can manage through the calls and see the reasons why some appointments were not booked. Cons ai does not always recognize existing patients or referrals. therefore, i find myself having to open tickets and ask staff for help. Review Source AH Amy H. Administrative Assistant Medical Practice Used the software for: Less than 6 months ### "Excellent Customer Service" June 24, 2025 5.0 Our experience was excellent!!! Our entire office appreciates the quick response to questions and ways to improve. Pros Excellent customer service!!! \[sensitive content hidden\] is wonderful!!! She quickly offered assistance, and we greatly appreciate her knowledge and her time!!! Cons There's nothing I've disliked about Liine. It's an excellent system and a great way to monitor calls and scheduling. Review Source TP Trina P. Call center Rep Medical Practice Used the software for: Less than 6 months ### "Liine 101 survey" June 9, 2025 5.0 Simple to use and very helpful. The Interaction log is very useful Learning tool and to help us ensure we are providing excellent customer service Pros What I like the most about Liine is that I am able check my stats and see how I am progressing in real time. Cons That I have to keep changing the filter to reflect my name instead of having it as a default option then changing it when i need to review team stats Review Source EM Esperanza M. Patient CAre Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Very Convenient and Easy" October 23, 2024 5.0 Its a great program thus far. much easier to navigate and schedule leads. Pros very convenient and easy to navigate. Leads are given to me right away. Cons I don't like that after attempting to reach someone after 3-4 times the lead is still left there. I think it should be archived or something. Switched from [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) better product and easier to use and navigate. Review Source EE Eddie E. Marketing Director Health, Wellness and Fitness Used the software for: 6-12 months ### "In my 15 years of medical marketing experience, I’ve never used a tool as strong as Liine." September 16, 2024 5.0 Solid program never goes off-line and has a fantastic support team. Pros Super clean interface. The data is accurate, without gimmicks. Authenticity and clear information makes Lline a great marketing tool. Cons Being able to manager my team accounts and not being able to generate custom reports. Review Source CT Celeste T. Office Lead Health, Wellness and Fitness Used the software for: Less than 6 months ### "Liine Feedback" October 17, 2024 5.0 I really think this has been beneficial for us. We have been up to follow up with patients that have not called back. I really like that you can also text with the patient as well. Pros I like that I can view which patients I have called and can follow back up with them if I have only left a message. Cons I wish you were able to delete or edit an entry when you put one into Line. Review Source KC Karenda C. Area Clinic Manager Medical Practice Used the software for: Less than 6 months ### "Helpful tool :)" October 24, 2024 5.0 great overall. This is a great way to drop in and monitor customer service and see measurable results. Pros Love the visual infographics on the dashboard Cons doesn't seem to always credit calls that don't apply to the conversion rate Review Source JD Jessica D. concierge Alternative Medicine Used the software for: Less than 6 months ### "Easy to use" July 31, 2024 5.0 This app has been so easy to use and overall made it easy to do my job. Pros Liine has been very easy to use, I was able to learn to use it and start my work fast. Cons There is nothing I can say I didn't like so far I love it. Review Source EH Elizabeth H. Inside Sales Medical Practice Used the software for: Less than 6 months ### "Liine Review! " June 27, 2024 5.0 It has been very good! One of the most user friendly programs I have ever used. Pros Easy to navigate, quick support, and everyone is so kind and helpful! Cons sometimes AI gets confused and we have to submit calls to be adjusted, but everyone is so quick to help that its not a problem Review Source HC Holly C. Team Lead Medical Practice Used the software for: 1-2 years ### "LIINE Leads the Line in web form conversion to calls" March 22, 2023 5.0 LIINE allows us to reach new patient interests across many platforms and brings them to one tool to get them engaging with one of our customer support specialists. Pros LIINE is easy to use, and the use of the reporting gives you a nice view into how your team is engaging with your prospective callers. Cons We would love the ability to an admin access to make changes in the patient form submissions when they have been filled out incorrectly. (Wrong department, etc) Review Source LS Loren S. Marketing Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing Tool for Our Marketing Department" August 3, 2022 5.0 I am extremely happy with how Liine has helped integrate our systems. The way the Liine team worked with us to get everything connected was not only easy but has given us an opportunity to streamline our marketing channel insights and opportunity zones. Pros As a Marketing Department, it is essential to understand where your leads are coming from and if they are being reached in a timely and effective manner. It is also important to see what campaigns and efforts are converting. I love the insights we now have into our Marketing Channels. We are actually able to see what we are doing well and what we need to work on moving forward. Not only is watching our marketing channels bring in leads exciting but being able to see our team convert New Leads and compare their strategies for reaching potential clients is amazing. Cons Haven't found a "con" to this software yet! Review Source MM Madison M. Patient Journey Coordinator Medical Practice Used the software for: 1-2 years ### "Helpful Platform for Metrics + Tracking" June 9, 2023 5.0 Pros Favorite parts of Liine: help to track our message utilization, allow us to listen back on calls to improve our verbaige, track leads and our various efforts in converting leads Cons Liine is rich in metrics but this can sometimes offer too much information and overwhelm the user! Review Source MH Matt H. Owner Marketing and Advertising Used the software for: 2+ years ### "Making My Life Easier" February 1, 2022 5.0 Pros I'll speak through the lens of a marketer. Though the software provides extremely beneficial operational opportunities (such as lead conversion guidance and training) I think I can bring a unique perspective from the marketing side. Liine has been essential to tracking marketing efforts from the deployment of ads through to the booked appointments. Liine helped fill in gaps where we were losing track of potential leads . This has allowed us more accurate attribution and a clearer picture of what ad types, procedures, and mediums are best resonating with the audience. The software has also allowed us to make the correlation between ad performance and how it affects the practice operationally. We've discovered through the software that some ads have lower conversion rates than others. So now we can see beyond the click, view, or filled out form and track an individual lead through to the appointment. Cons Though petty I get lost in some of the integration. Also, my brain has issues with the drop down boxes. I can't ever figure out if I'm adding or removing parameters. Many of my cons have been corrected over the last 2 years so please keep adding to the software... Review Source tC trish C. District Manager Medical Practice Used the software for: 6-12 months ### "Incredible software for lead management " December 23, 2022 5.0 I cannot say enough great things about Liine. I have very high expectations when it comes to lead management platforms, and Liine has blown me away. Their platform is incredibly smart and user friendly. We have been able to really drill down where our leads are coming from, what our ROI is with certain social media platforms, and also using it as a coaching opportunity for our employees who need help with converting since Liine is able to record all calls. I have recommended them to other colleagues.And their service is unlike anything out there. Their team is fun, engaging and respond instantly to our inquiries. I truly recommend them!! Pros Very easy to use!!! And the service is fantastic Cons Integration with our current system but other then that , I can’t think of any Review Source YM Yuliana M. Patient Concierge Hospital & Health Care Used the software for: Less than 6 months ### "Scheduling New Appointments" April 18, 2024 5.0 Pros It's very easy to communicate with our patients and help them with the services needed. Cons So far, everything ok and I can see my colleagues attempts to contact the patient. Review Source CR Christian R. Facilities Manager Hospital & Health Care Used the software for: 1-2 years ### "Liine is AWESOME" February 4, 2022 5.0 Overall experience has been great. Everyone involved (\[SENSITIVE CONTENT\], just to name a few) are all exceptional at what they do. It has been a pleasure working with them throughout the entire process. Pros Easy to implement and use. Gives real time data and feedback to team members. Liine team members are amazing to work with. Cons There is no end user access to make changes to the VRs hosted on the Liine system. Not a huge deal, but I have to put in a request to support any time I want to make a change. Review Source VC Valerie C. Guest Services Supervisor Cosmetics Used the software for: 2+ years ### "Training and Support are fantastic!" January 28, 2022 5.0 Such a great company overall. When anyone starts something new there are always a ton of questions. Training and support was super responsive, thorough, and always updating. Pros I truly felt the data shared was exactly what we needed. If we ever needed another means of tracking different results or accountabilities for our team, we communicated it and we were presented with solutions. Cons I wish we could have been able to continue using this software with our new system/conversion! It wasn't anything on Liine's side, it was due to decisions from our corporate. Review Source DH DIsa H. Patient Care Coordinator Medical Practice Used the software for: Less than 6 months ### "Review" June 22, 2023 5.0 i really like the concept of not missing any incoming inquiries, although people still think we are spamming their phone and tend to not answer then call back thinking we did not call them back Pros Having patient information right in front of you, knowing the general reason they are inquiring, having more information that just a phone number Cons That you cant change the department if a patient or liine has it wrong, duplicates are not caught Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.