# Liine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Liine the right Lead Management solution for you? Explore 162 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184326/Liine/reviews --- Liine 4.9 (162) [View alternatives](https://www.capterra.com/p/184326/Liine/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Liine Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews Melody H Senior Director of MarketingHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “It also informs our Google and Meta campaign, allowing us to optimize towards appointments booked instead of just clicks, phone calls or form fills.“ August 18, 2025 Sc Sarah c Patient Journey CoordinatorCosmetics, 11 - 50 employeesUsed the software for: Less than 6 months. “ai does not always recognize existing patients or referrals.“ September 2, 2025 ap alexandra p Client ConciergeMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “I like how it transcribes calls and is able to pick up the name of the person who answered the call as well so we can keep track of bookings.“ August 26, 2025 JS Jill S Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Previously, reviewing each call manually was a tedious and resource-draining task.“ August 14, 2024 AA Austin A Marketing ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “From the pre-sale/demo phase (shoutout to \[sensitive content hidden\]) to implementation/integration (shoutout to \[sensitive content hidden\]), I've truly enjoyed working with the Liine team, and their product has really delivered for our dental company.“ December 17, 2025 MM Moriah M Office ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Some team members struggled to learn how to use the Form Flow system.“ December 9, 2024 JK Jennie K Patient Experience CoordinatorMedical Practice, 51 - 200 employeesUsed the software for: 6-12 months. “My experience has been a positive one as this is a great way to track call logs and generate new leads.“ February 5, 2026 VC Vanessa C Front Office LeadMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “How it does not recognize Spanish calls.“ October 3, 2024 ## Showing most helpful reviews Showing 1-25 of 162 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley W. Paid Media Manager Marketing and Advertising Used the software for: 1-2 years ### "Liine is a great and unique software" March 31, 2022 5.0 Liine is a great business and they provide a great product, as well as exceptional customer service. Many of our clients and our internal team constantly have questions regarding how to set up or use the software and they are always quick to answer or help troubleshoot. Pros Liine is a great business development tool for practices who are focusing on improving lead performance, conversion rates, customer service, etc. Since most of the software is automated, it saves the practice time, which I know is a big deal for many busy, small businesses. I haven't seen a similar product that is as accessible in the market as Liine is. Cons Since the product is so unique, there is a learning curve. Most of our customers are not great with technology in general, so it becomes difficult for them to learn and understand the software and how to properly use it so they can receive the maximum benefits from it. Alternatives considered [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Reason for choosing Liine Liine provided way more features, including personalized customer service. Review Source VR Verified Reviewer Director of Practice Operations Health, Wellness and Fitness Used the software for: 6-12 months ### "LIINE is a game changer, highly recommend!" August 14, 2025 5.0 It's been a great experience, I have finally mastered how to streamline our calls and use the system efficiently. Pros LIINE has been an incredible asset to our practice. It delivers excellent value for money, providing powerful tools that more than pay for themselves. The ease of use is impressive, our team was able to get up and running quickly with minimal training. Security is clearly a priority, giving us peace of mind when handling sensitive patient data. Call management is seamless, helping us capture every opportunity and never miss an important lead. Their patient management features make follow-ups smooth and efficient, while the lead generation tools have noticeably increased new patient inquiries. The website and landing pages are professionally designed and highly effective at converting visitors into patients. Plus, their feedback tools help us continually improve our service and patient experience. LIINE is a game-changer, highly recommend! Cons There are a lot of reports to familiarize yourself with. But once you learn, it is easy. Also, You have to really know what you want configured. Your phone tech's will need to learn what LIINE captures and how to direct incoming calls. Review Source SL Samantha L. Patient Service Specialist Cosmetics Used the software for: 2+ years ### "Liine Review" January 28, 2022 4.0 Pros I like that texts are able to be easily located by guest name. I also like that there are two categories for texts that have been opened, but not responded to. Cons I wish there was an easier way to change automated messages or auto filled messages. Review Source CM Casey M. Practice Manager Medical Practice Used the software for: 1-2 years ### "We love Liine" August 11, 2025 5.0 Liine has been extremely helpful in running our practice. We use these numbers weekly to gauge our patient leads and how they come in. I particularly like being able to hear the calls and using it as a tool to help our admin team as well. Pros call management, lead generation, ease of use, training tool, patient management, having everything in one place has been really helpful. Cons There are no cons this software has been very helpful. We use these numbers in our scorecard every week. Review Source JS Jennifer S. Marketing Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Liine helps dental offices improve all in one place" November 3, 2025 5.0 Absolutely love it! The Liine team is extremely supportive. It is most helpful to have all the analytical data in one place. Liine is always looking to improve and add integrations of vendors to it's platform. Pros Analytical data tells you where you need the most improvement and provides invaluable KPIs for daily operations. Track your marketing ROI so you are spending dollars on expenses the matter most. Cons I would like to default the timeframe to current month. Currently, it defaults to last week. At some point, I would also like to see future appointments booked for the month and quarter. Review Source LB Leigh B. Area Manager Medical Practice Used the software for: 1-2 years ### "This is just what you need!" July 1, 2025 5.0 Excellent! The online platform is outstanding and provides useful data in real time. The Liine Team has always been very responsive to any question I had and has provided a timely response. Pros The ability to see where our new patient leads are coming from. This helps us see ROI for all our marketing and helps us focus future marketing campaigns to get the most from our marketing spend. Cons I don't have any complaints. The platform is easy to use and I can customize reports in any way to see the data I need. Liine sends me a weekly summary as well so any problem areas can be identified quickly. Review Source BD Bailey D. Sr. Manager Lifecycle Marketing Medical Practice Used the software for: 2+ years ### "You should absolutely get Liine" March 20, 2025 5.0 I've had a great overall experience with Liine. Pros Wow! What can I say. Liine is the best tech platform i've ever worked with. Their customer support team is always available, and goes above and beyond. I am really impressed with the platform and the data it provides, and our large MSO organization relies on Liine to make critical decisions for our business. I would highly recommend Liine. Cons I can not think of any cons when thinking of Liine. Review Source AM Amy M. Front desk Hospital & Health Care Used the software for: Less than 6 months ### "Line is very helpful " November 20, 2025 5.0 Overall, it is a very useful platform, and it has lots of pros just as it has its cones, But the software does help a lot with the flow of the office. Pros So far, this software has been helping the office locate and see miss calls and also it helps with knowing if the patient is a new patient or existing. Cons That it does not allow text messages. As well the only thing i can add it would be useful for patients to state if the appointment is for cleaning or for a consult Review Source SC Sarah C. Patient Journey Coordinator Cosmetics Used the software for: Less than 6 months ### "good system easy to use. " September 2, 2025 5.0 its been great. love to listen to the calls to learn about more ways to improve our phone skills and booking skills. Pros easy to use. I love how i can manage through the calls and see the reasons why some appointments were not booked. Cons ai does not always recognize existing patients or referrals. therefore, i find myself having to open tickets and ask staff for help. Review Source VR Verified Reviewer FOS Medical Practice Used the software for: Less than 6 months ### "Great Service" August 4, 2025 5.0 Overall they do a great job in assisting us scheduling patients and helping us manage spam vs true patients. Pros Ease of use, security, lead generation, patient management is all great. They truly help with the scheduling of patients, and allowing us to focus on in house patient care. Cons None, so far everything with liine has been great, there is good communication, and they do a great job of assisting us. Review Source KA Kayla A. Patient Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Service" February 3, 2025 5.0 Great experience! I have never had any issues with it! Pros Convenient, easy to track, easy to use in the officee Cons Manual updates are limited for choices, could be more options Review Source KM Kevin M. Sr. Director of Operations Medical Practice Used the software for: 6-12 months ### "Impactful for converting leads into clients!" October 23, 2024 5.0 Pros The dashboards are so informative and drive immediate actions for the team. The ability to listen to past conversations has been a tremendous recognition and coaching tool. Cons I would like to see more of a focus on text vs. call re: communication. Review Source VC Vanessa C. Front Office Lead Medical Practice Used the software for: 6-12 months ### "Front Office Lead" October 3, 2024 5.0 Pros How it tracks our conversions for individual staff. Cons How it does not recognize Spanish calls. Review Source MG Maya G. Spa Concierge Medical Practice Used the software for: Less than 6 months ### "Excellent service " October 1, 2024 5.0 Pros I can look back at client calls if needed, also the incentive program is great! Cons Some calls do not get recorded, so whenever we need to look back at an important call if it is not a new lead then it sometimes is not in liine. Review Source HC Holly C. Team Lead Medical Practice Used the software for: 1-2 years ### "LIINE Leads the Line in web form conversion to calls" March 22, 2023 5.0 LIINE allows us to reach new patient interests across many platforms and brings them to one tool to get them engaging with one of our customer support specialists. Pros LIINE is easy to use, and the use of the reporting gives you a nice view into how your team is engaging with your prospective callers. Cons We would love the ability to an admin access to make changes in the patient form submissions when they have been filled out incorrectly. (Wrong department, etc) Review Source TT Tierney T. Director of Communication Hospital & Health Care Used the software for: Less than 6 months ### "Amazing company that allows tracking with ease!" March 20, 2024 5.0 I love liine and I hope we will stay with them forever and continue to grow our company while using them. I will definitely keep using it to monitor and track our numbers of new patient leads vs patients who booked. I will always monitor the reason we were not successful booking some patients and having the ability to access that information will always be needed. Pros Before liine I struggled with keeping up with all the data that comes through our office. We tried spreadsheets with all the new patients leads that called us, a spreadsheet of course requires manual labor and only slows you down. My favorite feature of liine is I do not need to do any additional work now and I still get all the data and resources at my fingertips as the data is being retrieved with AI. They also have an amazing team that is quick at responding to you via email or liine chat support. Cons I truly don't have anything that I am dissatisfied with through liine. If I had to nitpick it would maybe be on the form flow page where you have the ability to manually add a patient in, it is not as aesthetically pleasing as the rest of the website! But it is not an issue at all and it is still very easy to use! Review Source LB Liz B. Practice Manager Medical Practice Used the software for: 2+ years ### "The software you didn't know you needed!" February 2, 2022 5.0 Liine has provided actual DATA that we simply did not have before. The reporting feature has helped us make business decisions like figuring out how much money to allocate towards our marketing spend each month and which employees need more phone training The access to call recordings have given us MAJOR insight as to what is happening on the phone! ( this is what initially peaked our curiosity in the first place) Our conversion rates used to be around 30% but are now 65%-70% after using the sales scripting they provide. However, in my opinion the automated lead management part has probably been the most helpful tool...before we had Liine we were not getting back to important new lead inquires in a timely manner. Customer inquires were going to multiple different places and it was very hard to keep track of it all. With the Liine platform everything is in ONE place and it's easy to track your call attempts. Just this portion alone could replace a full time job for a high volume practice like ours It makes me realize how much money we were probably leaving on the table all those years of not following up! Pros We have been using Liine for our Medical Spa practice for several years now and it has been a total game changer for us. The software gives us thoughtful, insightful and actionable information to help us grow as business. The interface is clear and very user friendly. Cons Not really! It seems that Liine is always making improvements. Review Source Gauge H. CRM Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing product powered by amazing people" February 1, 2023 5.0 \[sensitive content hidden\] are some of the most helpful experts in the field! We dealt with a 3-hour time difference in installation, and they made it super easy for us to get up and running on our time. Pros 1\. Ease of use2. Simplifying output and keeping everything in one place3. Unique AI technology4. Powerful data modeling and analytics Cons 1\. Limited options for selecting marketing channels in form flow Review Source CK Caitlin K. Assistant Practice Manager Medical Practice Used the software for: 1-2 years ### "AMAZING Services" April 24, 2024 5.0 Pros Liine makes our jobs so much easier every day! Keeping our leads in order and easy to navigate. Also, there is now a text option which is great! Cons I have nothing to complain about with Liine :) Review Source MD Mili D. Patient Services Representative Hospital & Health Care Used the software for: 2+ years ### "Line Efficiency Review" July 5, 2024 5.0 So far it's great. We get to see the stats of how well we are converting. Pros Liine is very user friendly and efficient. Cons \*Nothing really. So far everything is great. Review Source SG Stephani G. Patient care coordinator Medical Practice Used the software for: 6-12 months ### "Liine review" November 10, 2023 5.0 Pros checking how many calls I have made, the recording, its very easy to use! Cons I dont like how I have to use a different number to contact or to have patient call us back on. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "Comprehensive Game Changer" April 1, 2022 5.0 Exceptional customer service and responsiveness Pros Extensive and granular data points - unlike any other platform we tested and is now a critical tool for both us and our clients Cons That is wasn't invented years and years ago Review Source RW Rachel W. Coordinator Retail Used the software for: 1-2 years ### "Ease of use" April 5, 2023 5.0 easy to speak with customer support, fun to look at utilization and a good tool to help with marketing Pros able to easily contact and call patients and monitor bookings Cons unable to update contacted calls if they booked outside of line Review Source VC Valerie C. Guest Services Supervisor Cosmetics Used the software for: 2+ years ### "Training and Support are fantastic!" January 28, 2022 5.0 Such a great company overall. When anyone starts something new there are always a ton of questions. Training and support was super responsive, thorough, and always updating. Pros I truly felt the data shared was exactly what we needed. If we ever needed another means of tracking different results or accountabilities for our team, we communicated it and we were presented with solutions. Cons I wish we could have been able to continue using this software with our new system/conversion! It wasn't anything on Liine's side, it was due to decisions from our corporate. Review Source RJE Randi Jo E. Guest Services Lead Medical Practice Used the software for: 2+ years ### "Randi Jo's Review" January 28, 2022 4.0 I love the statistics that Liine gives us. The frame work is written really well and very easy to follow along. Pros I loved the dashboard and how you can customize it to only view what you need to view. The customer support has always been great to work with also! Cons I had a hard time with not understanding the 'Decided' vs 'Undecided' calls at times. It would get confusing at times because we would think it should be one way and it was documented another way. 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