--- title: "Liine Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Liine the right Sales Tracking solution for you? Explore 162 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/184326/Liine/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Liine 4.9 (162) [View alternatives](https://www.capterra.com/p/184326/Liine/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Liine Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews AA Austin A Marketing ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “From the pre-sale/demo phase (shoutout to \[sensitive content hidden\]) to implementation/integration (shoutout to \[sensitive content hidden\]), I've truly enjoyed working with the Liine team, and their product has really delivered for our dental company.“ December 17, 2025 Sc Sarah c Patient Journey CoordinatorCosmetics, 11 - 50 employeesUsed the software for: Less than 6 months. “ai does not always recognize existing patients or referrals.“ September 2, 2025 Melody H Senior Director of MarketingHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “It also informs our Google and Meta campaign, allowing us to optimize towards appointments booked instead of just clicks, phone calls or form fills.“ August 18, 2025 MM Moriah M Office ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Some team members struggled to learn how to use the Form Flow system.“ December 9, 2024 ap alexandra p Client ConciergeMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “I like how it transcribes calls and is able to pick up the name of the person who answered the call as well so we can keep track of bookings.“ August 26, 2025 SG Stephani G Patient care coordinatorMedical Practice, 51 - 200 employeesUsed the software for: 6-12 months. “I dont like how I have to use a different number to contact or to have patient call us back on.“ November 10, 2023 LB Leigh B Area ManagerMedical Practice, 201 - 500 employeesUsed the software for: 1-2 years. “This helps us see ROI for all our marketing and helps us focus future marketing campaigns to get the most from our marketing spend.“ July 1, 2025 JS Jill S Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Previously, reviewing each call manually was a tedious and resource-draining task.“ August 14, 2024 ## Showing most helpful reviews Showing 1-25 of 162 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley W. Paid Media Manager Marketing and Advertising Used the software for: 1-2 years ### "Liine is a great and unique software" March 31, 2022 5.0 Liine is a great business and they provide a great product, as well as exceptional customer service. Many of our clients and our internal team constantly have questions regarding how to set up or use the software and they are always quick to answer or help troubleshoot. Pros Liine is a great business development tool for practices who are focusing on improving lead performance, conversion rates, customer service, etc. Since most of the software is automated, it saves the practice time, which I know is a big deal for many busy, small businesses. I haven't seen a similar product that is as accessible in the market as Liine is. Cons Since the product is so unique, there is a learning curve. Most of our customers are not great with technology in general, so it becomes difficult for them to learn and understand the software and how to properly use it so they can receive the maximum benefits from it. Alternatives considered [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Reason for choosing Liine Liine provided way more features, including personalized customer service. Review Source VR Verified Reviewer Director of Practice Operations Health, Wellness and Fitness Used the software for: 6-12 months ### "LIINE is a game changer, highly recommend!" August 14, 2025 5.0 It's been a great experience, I have finally mastered how to streamline our calls and use the system efficiently. Pros LIINE has been an incredible asset to our practice. It delivers excellent value for money, providing powerful tools that more than pay for themselves. The ease of use is impressive, our team was able to get up and running quickly with minimal training. Security is clearly a priority, giving us peace of mind when handling sensitive patient data. Call management is seamless, helping us capture every opportunity and never miss an important lead. Their patient management features make follow-ups smooth and efficient, while the lead generation tools have noticeably increased new patient inquiries. The website and landing pages are professionally designed and highly effective at converting visitors into patients. Plus, their feedback tools help us continually improve our service and patient experience. LIINE is a game-changer, highly recommend! Cons There are a lot of reports to familiarize yourself with. But once you learn, it is easy. Also, You have to really know what you want configured. Your phone tech's will need to learn what LIINE captures and how to direct incoming calls. Review Source SL Samantha L. Patient Service Specialist Cosmetics Used the software for: 2+ years ### "Liine Review" January 28, 2022 4.0 Pros I like that texts are able to be easily located by guest name. I also like that there are two categories for texts that have been opened, but not responded to. Cons I wish there was an easier way to change automated messages or auto filled messages. Review Source MS Miranda S. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Top Notch Partnership, not just a vendor!" October 13, 2025 5.0 From initial discovery calls to set up and implementation across our company- the entire process has been seamless. Pros Very user friendly & the customer support is unmatched! No matter the level of technical experience on our team, the team at LIINE makes sure we are all well trained and that our campaigns are met with successful outcomes. Cons Absolutely nothing, anytime we have had the slightest operator issues the team at LIINE is there to help. Review Source CM Casey M. Practice Manager Medical Practice Used the software for: 1-2 years ### "We love Liine" August 11, 2025 5.0 Liine has been extremely helpful in running our practice. We use these numbers weekly to gauge our patient leads and how they come in. I particularly like being able to hear the calls and using it as a tool to help our admin team as well. Pros call management, lead generation, ease of use, training tool, patient management, having everything in one place has been really helpful. Cons There are no cons this software has been very helpful. We use these numbers in our scorecard every week. Review Source JS Jennifer S. Marketing Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Liine helps dental offices improve all in one place" November 3, 2025 5.0 Absolutely love it! The Liine team is extremely supportive. It is most helpful to have all the analytical data in one place. Liine is always looking to improve and add integrations of vendors to it's platform. Pros Analytical data tells you where you need the most improvement and provides invaluable KPIs for daily operations. Track your marketing ROI so you are spending dollars on expenses the matter most. Cons I would like to default the timeframe to current month. Currently, it defaults to last week. At some point, I would also like to see future appointments booked for the month and quarter. Review Source LB Leigh B. Area Manager Medical Practice Used the software for: 1-2 years ### "This is just what you need!" July 1, 2025 5.0 Excellent! The online platform is outstanding and provides useful data in real time. The Liine Team has always been very responsive to any question I had and has provided a timely response. Pros The ability to see where our new patient leads are coming from. This helps us see ROI for all our marketing and helps us focus future marketing campaigns to get the most from our marketing spend. Cons I don't have any complaints. The platform is easy to use and I can customize reports in any way to see the data I need. Liine sends me a weekly summary as well so any problem areas can be identified quickly. Review Source SC Sarah C. Patient Journey Coordinator Cosmetics Used the software for: Less than 6 months ### "good system easy to use. " September 2, 2025 5.0 its been great. love to listen to the calls to learn about more ways to improve our phone skills and booking skills. Pros easy to use. I love how i can manage through the calls and see the reasons why some appointments were not booked. Cons ai does not always recognize existing patients or referrals. therefore, i find myself having to open tickets and ask staff for help. Review Source BD Bailey D. Sr. Manager Lifecycle Marketing Medical Practice Used the software for: 2+ years ### "You should absolutely get Liine" March 20, 2025 5.0 I've had a great overall experience with Liine. Pros Wow! What can I say. Liine is the best tech platform i've ever worked with. Their customer support team is always available, and goes above and beyond. I am really impressed with the platform and the data it provides, and our large MSO organization relies on Liine to make critical decisions for our business. I would highly recommend Liine. Cons I can not think of any cons when thinking of Liine. Review Source VR Verified Reviewer FOS Medical Practice Used the software for: Less than 6 months ### "Great Service" August 4, 2025 5.0 Overall they do a great job in assisting us scheduling patients and helping us manage spam vs true patients. Pros Ease of use, security, lead generation, patient management is all great. They truly help with the scheduling of patients, and allowing us to focus on in house patient care. Cons None, so far everything with liine has been great, there is good communication, and they do a great job of assisting us. Review Source TP Trina P. Call center Rep Medical Practice Used the software for: Less than 6 months ### "Liine 101 survey" June 9, 2025 5.0 Simple to use and very helpful. The Interaction log is very useful Learning tool and to help us ensure we are providing excellent customer service Pros What I like the most about Liine is that I am able check my stats and see how I am progressing in real time. Cons That I have to keep changing the filter to reflect my name instead of having it as a default option then changing it when i need to review team stats Review Source MD Melanie D. Manger of Operations Plastics Used the software for: Less than 6 months ### "Great tool for Coaching staff" February 26, 2025 5.0 This tool has been a great way to go back and listen to calls from new leads and see how to better service them. Provides an effective tool for coaching sessions with sales staff. Pros Great tool to use for coaching employees Cons Incorrectly tracks calls- wrong departments and wrong associate Review Source DV Dianne V. Inside Sales Medical Practice Used the software for: Less than 6 months ### "Overall Great" February 14, 2025 5.0 I have been using it for 4 months and it was very easy to learn Pros The support is amazing!! All information is available to see on one page Cons Mt least favorite thing about LIINE is text messages can get blocked Review Source KM Kevin M. Sr. Director of Operations Medical Practice Used the software for: 6-12 months ### "Impactful for converting leads into clients!" October 23, 2024 5.0 Pros The dashboards are so informative and drive immediate actions for the team. The ability to listen to past conversations has been a tremendous recognition and coaching tool. Cons I would like to see more of a focus on text vs. call re: communication. Review Source LS Loren S. Marketing Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing Tool for Our Marketing Department" August 3, 2022 5.0 I am extremely happy with how Liine has helped integrate our systems. The way the Liine team worked with us to get everything connected was not only easy but has given us an opportunity to streamline our marketing channel insights and opportunity zones. Pros As a Marketing Department, it is essential to understand where your leads are coming from and if they are being reached in a timely and effective manner. It is also important to see what campaigns and efforts are converting. I love the insights we now have into our Marketing Channels. We are actually able to see what we are doing well and what we need to work on moving forward. Not only is watching our marketing channels bring in leads exciting but being able to see our team convert New Leads and compare their strategies for reaching potential clients is amazing. Cons Haven't found a "con" to this software yet! Review Source MM Madison M. Patient Journey Coordinator Medical Practice Used the software for: 1-2 years ### "Helpful Platform for Metrics + Tracking" June 9, 2023 5.0 Pros Favorite parts of Liine: help to track our message utilization, allow us to listen back on calls to improve our verbaige, track leads and our various efforts in converting leads Cons Liine is rich in metrics but this can sometimes offer too much information and overwhelm the user! Review Source MH Matt H. Owner Marketing and Advertising Used the software for: 2+ years ### "Making My Life Easier" February 1, 2022 5.0 Pros I'll speak through the lens of a marketer. Though the software provides extremely beneficial operational opportunities (such as lead conversion guidance and training) I think I can bring a unique perspective from the marketing side. Liine has been essential to tracking marketing efforts from the deployment of ads through to the booked appointments. Liine helped fill in gaps where we were losing track of potential leads . This has allowed us more accurate attribution and a clearer picture of what ad types, procedures, and mediums are best resonating with the audience. The software has also allowed us to make the correlation between ad performance and how it affects the practice operationally. We've discovered through the software that some ads have lower conversion rates than others. So now we can see beyond the click, view, or filled out form and track an individual lead through to the appointment. Cons Though petty I get lost in some of the integration. Also, my brain has issues with the drop down boxes. I can't ever figure out if I'm adding or removing parameters. Many of my cons have been corrected over the last 2 years so please keep adding to the software... Review Source RR Rosario R. Assistant Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Liine" May 22, 2023 5.0 It has been such a great tool for the practice all around. It is bringing awareness to our team on how to conduct our phone calls and make the necessary pivots to have more success at booking clients. Pros The information is provides insight on such as the following; what time is peak for calls, and being able to listen back to the calls to determine why we couldn't book the client. Cons It does not transcribe in Spanish and some times it does not capture the correct words. Review Source MD Mili D. Patient Services Representative Hospital & Health Care Used the software for: 2+ years ### "Line Efficiency Review" July 5, 2024 5.0 So far it's great. We get to see the stats of how well we are converting. Pros Liine is very user friendly and efficient. Cons \*Nothing really. So far everything is great. Review Source SG Stephani G. Patient care coordinator Medical Practice Used the software for: 6-12 months ### "Liine review" November 10, 2023 5.0 Pros checking how many calls I have made, the recording, its very easy to use! Cons I dont like how I have to use a different number to contact or to have patient call us back on. Review Source JA Jasmine A. Spa Director Health, Wellness and Fitness Used the software for: 2+ years ### "Happy with LIINE" February 14, 2022 5.0 We are solving our contact time with new leads through Liine. Liine also provides me with the phone training tools I need, which allows me to focus on other key pieces in our business. Pros We have been with Liine for several years and love that we are given weekly updates on the data. I love that we can use the recordings to train and improve on patient experience. I love that we can contact patients immediately once they submit their online forms. Cons The data is great, but there is so much and so many different ways to view it, both a pro and a con because you have to know HOW to view it. Working with the LIINE team helps with this. Reason for choosing Liine Na Review Source RW Rachel W. Coordinator Retail Used the software for: 1-2 years ### "Ease of use" April 5, 2023 5.0 easy to speak with customer support, fun to look at utilization and a good tool to help with marketing Pros able to easily contact and call patients and monitor bookings Cons unable to update contacted calls if they booked outside of line Review Source VC Valerie C. Guest Services Supervisor Cosmetics Used the software for: 2+ years ### "Training and Support are fantastic!" January 28, 2022 5.0 Such a great company overall. When anyone starts something new there are always a ton of questions. Training and support was super responsive, thorough, and always updating. Pros I truly felt the data shared was exactly what we needed. If we ever needed another means of tracking different results or accountabilities for our team, we communicated it and we were presented with solutions. Cons I wish we could have been able to continue using this software with our new system/conversion! It wasn't anything on Liine's side, it was due to decisions from our corporate. Review Source KC Karenda C. Area Clinic Manager Medical Practice Used the software for: Less than 6 months ### "Helpful tool :)" October 24, 2024 5.0 great overall. This is a great way to drop in and monitor customer service and see measurable results. Pros Love the visual infographics on the dashboard Cons doesn't seem to always credit calls that don't apply to the conversion rate Review Source TS Tracy S. Marketing Director Marketing and Advertising Used the software for: 1-2 years ### "Excellent Tool with the BEST Support I've Seen" March 30, 2022 5.0 The tool is phenomenal at offering data for lead management. It has also helped to shed light on flaws within the lead workflow. Beyond that, the support from the LIINE team is the best I've ever experienced. Pros The reporting is the feature I used the most. It offers clean and concise data on a high level and the ability to get into the nitty-gritty when appropriate. Cons There were some problems with lead attribution, but the support team is so good that it was corrected within a business day. 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