# Page 2 | Liine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Liine the right Lead Management solution for you? Explore 161 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184326/Liine/reviews --- Liine 4.9 (161) [View alternatives](https://www.capterra.com/p/184326/Liine/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Liine ## Showing most helpful reviews Showing 26-50 of 161 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director of Practice Operations Health, Wellness and Fitness Used the software for: 6-12 months ### "LIINE is a game changer, highly recommend!" August 14, 2025 5.0 It's been a great experience, I have finally mastered how to streamline our calls and use the system efficiently. Pros LIINE has been an incredible asset to our practice. It delivers excellent value for money, providing powerful tools that more than pay for themselves. The ease of use is impressive, our team was able to get up and running quickly with minimal training. Security is clearly a priority, giving us peace of mind when handling sensitive patient data. Call management is seamless, helping us capture every opportunity and never miss an important lead. Their patient management features make follow-ups smooth and efficient, while the lead generation tools have noticeably increased new patient inquiries. The website and landing pages are professionally designed and highly effective at converting visitors into patients. Plus, their feedback tools help us continually improve our service and patient experience. LIINE is a game-changer, highly recommend! Cons There are a lot of reports to familiarize yourself with. But once you learn, it is easy. Also, You have to really know what you want configured. Your phone tech's will need to learn what LIINE captures and how to direct incoming calls. Review Source Melody H. Senior Director of Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Invaluable Reporting Insights" August 18, 2025 5.0 Great customer experience when I do need assistance with questions or trouble shooting, a great value for the money that I see as essential to our business. Pros Liine offers reporting insights that's hard to get in the healthcare space because of the nature of needing to remain HIPAA compliant. It's given our front desk operations teams valuable feedback to develop and improve upon best practices that ultimately lead to a higher conversion rate on our digital ad dollars invested. It also informs our Google and Meta campaign, allowing us to optimize towards appointments booked instead of just clicks, phone calls or form fills. Cons Most of the data intentionally remains inside Liine vs being downloadable, but part of that is due to HIPAA. Review Source CL Christopher L. Dtr of Digital and Growth Hospital & Health Care Used the software for: 6-12 months ### "Clear call attribution for healthcare" October 2, 2025 5.0 Liine gave us visibility we didn’t have—where calls originate, how traffic converts to bookings, and where we lose patients (hold times, drop-offs). It’s reliable and the team is helpful. Pros Clear call attribution from our websites to specific centers, real-time dashboards, and missed-call alerts/callback workflows that reduced leakage. UTM capture is solid, setup was straightforward, and support is responsive. Cons Pricing can spike with call volume minutes (overage fees). Some tagging/location mapping requires manual upkeep. Switched from [Callbox](https://www.capterra.com/p/10007292/Callbox/) Callbox is a legacy product that did not match our business requirements Review Source JK Jennie K. Patient Experience Coordinator Medical Practice Used the software for: 6-12 months ### "Loving Liine" February 5, 2026 5.0 My experience has been a positive one as this is a great way to track call logs and generate new leads. Pros I really enjoy the feature of new leads to bookings. This helps generate new patients and increased revenue. Cons I have not come across a feature on liine that has not been beneficial in any way. Great work and a job well done! Review Source AA Austin A. Marketing Manager Hospital & Health Care Used the software for: 6-12 months ### "Get In Liine! You'll Be Happy You Did" December 17, 2025 5.0 Wonderful people with wonderful tech that brings truly useful insights into our company's marketing strategy without all the frills. Pros Liine is easy to implement, easy to use, and has been a great asset in fine-tuning our Google Ad strategy. Their team is also super friendly, helpful, and responsive. From the pre-sale/demo phase (shoutout to \[sensitive content hidden\]) to implementation/integration (shoutout to \[sensitive content hidden\]), I've truly enjoyed working with the Liine team, and their product has really delivered for our dental company. Cons My one wish is that Liine integrated with Dentrix Ascend. I knew going into our partnership that they do not at this time, so this was by means a dropped ball on their end. I also wish there was more customizability in the dashboards and that the platform had better UX as far as multi-location organizations go. Review Source TB Tim B. Regional Operations Manager Medical Practice Used the software for: 6-12 months ### "Great platform, easy to use, beneficial to the practice" December 10, 2025 5.0 Pros Detailed data analysis. Gives the practice the opportunity to review patient calls with team members to ensure the best patient interactions are occurring at the practice. Cons Clarity around lead platforms and usage. We would appreciate more information regarding clicks to the website from google and additional search engines. Review Source SJ Samantha J. ITC Hospital & Health Care Used the software for: 6-12 months ### "Liine is great!" December 1, 2025 5.0 Easy to use, helpful with keeping up with patient flow, nothing too complicated that I can't figure out how to use, great experience so far! Pros Makes it easy to contact patients. The automatic all system is great. Being able to keep up with calls in real time is super helpful. Cons There isn't anything I can think of that I do not like. Its easy to navigate, makes it easy to contact patients, etc. Review Source BD Bailey D. Sr. Manager Lifecycle Marketing Medical Practice Used the software for: 2+ years ### "You should absolutely get Liine" March 20, 2025 5.0 I've had a great overall experience with Liine. Pros Wow! What can I say. Liine is the best tech platform i've ever worked with. Their customer support team is always available, and goes above and beyond. I am really impressed with the platform and the data it provides, and our large MSO organization relies on Liine to make critical decisions for our business. I would highly recommend Liine. Cons I can not think of any cons when thinking of Liine. Review Source aP alexandra P. Client Concierge Medical Practice Used the software for: Less than 6 months ### "Line Up for Liine" August 26, 2025 5.0 So far so good! I am pleased with the efficiency. I would love to have more leads, but that's a marketing thing and not a Liine problem haha! Pros Very organized system and not confusing to navigate. I like how it transcribes calls and is able to pick up the name of the person who answered the call as well so we can keep track of bookings. Cons I wish there was a way for voicemails to have their own separate tab, that way when they are called back we can see they were contacted back. Switched from [Bowtie AI](https://www.capterra.com/p/170806/Bowtie-AI/) Owned by Booker, no longer use Booker for appointments. Review Source AG Aston G. CEO Hospital & Health Care Used the software for: 1-2 years ### "Avoid this product" January 16, 2025 1.0 locked into contract renew without notice Pros Product was decent in 2021 but tech as caught up and now irrelevant Cons They will not let you leave and will rew without notice and increase the contract rate without out notice on annual renewal without a new agreement. Review Source MM Moriah M. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Amazing service that makes contacting patients seamless" December 9, 2024 5.0 Liine has helped me see at what times I need to increase available staff on phones and makes contacting missed patients and online patient inquires a breeze. Pros Makes contacting my patients seamless. Great for missed point of contact and analytics Cons Some team members struggled to learn how to use the Form Flow system. We did a training prior to having Liine and I think it should have been after we were all set up. Switched from [Patient Prism](https://www.capterra.com/p/180766/Patient-Prism/) Unknown but I believe cost played a factor Review Source TP Trina P. Call center Rep Medical Practice Used the software for: Less than 6 months ### "Liine 101 survey" June 9, 2025 5.0 Simple to use and very helpful. The Interaction log is very useful Learning tool and to help us ensure we are providing excellent customer service Pros What I like the most about Liine is that I am able check my stats and see how I am progressing in real time. Cons That I have to keep changing the filter to reflect my name instead of having it as a default option then changing it when i need to review team stats Review Source DR Danyelle R. Concierge Hospital & Health Care Used the software for: 6-12 months ### "Liine User Review " March 13, 2025 5.0 Pros The ease of clients being able to communicate with our office, the tracking of connections with client, and the recorded calls, texts on file. Cons The immediate phone call after a client submits their request- it catches client by surprise and takes a minute for me to explain the process. As front of office, I need to be as quick as possible with ending phone calls. Review Source mS molly S. project coordinator Medical Practice Used the software for: Less than 6 months ### "Liine Customer Service " February 13, 2025 5.0 Our overall experience has been good, the support team and our CSM halee have been very integral in helping us navigate the dashboard to learn more about the insights provided Pros My favorite thing about Liine is the amount of data we get, we are a very metric driven organization, and these insights help us understand how we are doing in our marketing efforts Cons it is sometimes hard to navigate the dashboard, since there are a lot of metric tabs. Review Source MD Melanie D. Manger of Operations Plastics Used the software for: Less than 6 months ### "Great tool for Coaching staff" February 26, 2025 5.0 This tool has been a great way to go back and listen to calls from new leads and see how to better service them. Provides an effective tool for coaching sessions with sales staff. Pros Great tool to use for coaching employees Cons Incorrectly tracks calls- wrong departments and wrong associate Review Source KA Kayla A. Patient Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Service" February 3, 2025 5.0 Great experience! I have never had any issues with it! Pros Convenient, easy to track, easy to use in the officee Cons Manual updates are limited for choices, could be more options Review Source BM Brett M. Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Liine Experience" March 31, 2025 5.0 Relatively new with Liine, but have had positive experiences with them and support is great. Pros The ability to track, monitor and follow up on leads and calls. Cons Doesn't always differentiate between new leads and existing patients, but not that big of a deal. Review Source JS Jill S. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Transformative Efficiency with LIINE's AI Call Tracking System" August 14, 2024 5.0 As a healthcare practice committed to maximizing our marketing efforts and streamlining our operations, we have found LIINE’s AI call tracking system to be a game-changer. This innovative system ensures that our marketing dollars are utilized to their fullest potential, delivering impressive returns on our investment. One of the most significant advantages of using LIINE is its comprehensive automation. Previously, reviewing each call manually was a tedious and resource-draining task. With LIINE, we no longer have to spend time sifting through calls. The system handles everything automatically, allowing us to save both time and money while maintaining high operational efficiency. Another standout feature is the system’s ability to respond almost instantaneously when an online form is submitted. This rapid follow-up capability means we can reach out to potential patients within seconds, greatly reducing the chance of losing out on valuable opportunities. In our experience, this has made a noticeable difference in converting leads into appointments. Overall, we highly recommend LIINE to any healthcare practice, whether you’re just starting out or have been established for years. The system’s advanced technology not only enhances our ability to track and manage calls but also ensures that no opportunity slips through the cracks. LIINE has truly elevated our practice’s efficiency and effectiveness. Pros System is completely automated. I no longer have to review and track each call that comes in. Cons So far there is nothing negative about this service. Switched from [AIM](https://www.capterra.com/p/130285/AIMsi/) Poor performance and too time consuming to produce reports Review Source Kayla T. Financial Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Pelham Links Family Dentistry - Greenville's Review" August 22, 2024 5.0 The service help is phenomenal. The data is easy to read. Overall, you guys are amazing! Pros I love all the data collected to help us realize where we need to allocate marketing funds, etc. I also love that we can listen back to the calls for training purposes. Plus, every time I have reached out for help, you guys are always so prompt! Cons I can not think of anything not to like! Review Source KM Kevin M. Sr. Director of Operations Medical Practice Used the software for: 6-12 months ### "Impactful for converting leads into clients!" October 23, 2024 5.0 Pros The dashboards are so informative and drive immediate actions for the team. The ability to listen to past conversations has been a tremendous recognition and coaching tool. Cons I would like to see more of a focus on text vs. call re: communication. Review Source EM Esperanza M. Patient CAre Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Very Convenient and Easy" October 23, 2024 5.0 Its a great program thus far. much easier to navigate and schedule leads. Pros very convenient and easy to navigate. Leads are given to me right away. Cons I don't like that after attempting to reach someone after 3-4 times the lead is still left there. I think it should be archived or something. Switched from [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) better product and easier to use and navigate. Review Source EE Eddie E. Marketing Director Health, Wellness and Fitness Used the software for: 6-12 months ### "In my 15 years of medical marketing experience, I’ve never used a tool as strong as Liine." September 16, 2024 5.0 Solid program never goes off-line and has a fantastic support team. Pros Super clean interface. The data is accurate, without gimmicks. Authenticity and clear information makes Lline a great marketing tool. Cons Being able to manager my team accounts and not being able to generate custom reports. Review Source VC Vanessa C. Front Office Lead Medical Practice Used the software for: 6-12 months ### "Front Office Lead" October 3, 2024 5.0 Pros How it tracks our conversions for individual staff. Cons How it does not recognize Spanish calls. Review Source JB Jenna B. Patient Care Coordinator Lead Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Product for getting people in the door" October 22, 2024 5.0 Pros Being able to text patients and contact them directly through phone call. Cons Its not always consistent on the percentages Review Source MG Maya G. Spa Concierge Medical Practice Used the software for: Less than 6 months ### "Excellent service " October 1, 2024 5.0 Pros I can look back at client calls if needed, also the incentive program is great! Cons Some calls do not get recorded, so whenever we need to look back at an important call if it is not a new lead then it sometimes is not in liine. Review Source Similar Products Featured