# Page 3 | Liine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Liine the right Lead Management solution for you? Explore 161 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184326/Liine/reviews --- Liine 4.9 (161) [View alternatives](https://www.capterra.com/p/184326/Liine/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Liine ## Showing most helpful reviews Showing 51-75 of 161 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GH Gabriele H. Patient Care Coordinator I Medical Practice Used the software for: Less than 6 months ### "Comes in handy during the work day" August 29, 2024 5.0 It's the first itme i've used it in a work setting and I like that it's accurate in what we're doing every day. Pros I like that it accurately keeps track of the work we're doing. Cons It doesn't register every call we make just the incoming ones. I wish it had an outgoing feature as well. Review Source DG Desiree G. Receptionist and Laser Care Coordinator Cosmetics Used the software for: Less than 6 months ### "Loving Liine!" July 31, 2024 5.0 Very good! Liine offers an easy way to engage your leads and keep the phone ringing! Pros I really enjoy how quick and seamless it is. Within just a few days of using this program I already felt a lot further with leads. Cons Nothing I've disliked so far! I really enjoy the layout of the website. Review Source MD Mili D. Patient Services Representative Hospital & Health Care Used the software for: 2+ years ### "Line Efficiency Review" July 5, 2024 5.0 So far it's great. We get to see the stats of how well we are converting. Pros Liine is very user friendly and efficient. Cons \*Nothing really. So far everything is great. Review Source GR Gabrielle R. Patient Coordinator Medical Practice Used the software for: 1-2 years ### "10/10 would recommend" July 9, 2024 5.0 It has been great. It is very user friendly and is a wonderful asset for training and tracking. Pros That it calls when a patient submits a form so that we can respond to patients right away and all of the tracking capabilities that it has. Cons nothing that I can think of at this time. I love everything about it and new features that have come out. Review Source LC Lisa C. New Patient Navigator Medical Practice Used the software for: 6-12 months ### "Easy to use" April 3, 2024 5.0 Very happy with it! I can track my calls and then also hear them back if I missed somthing. Pros I use it to see if I've met my quota for the week/month, easy to look up information. Cons Don't really have any issues. Works fine for what I'm looking for. Review Source AM Angel M. Operations Manager Medical Practice Used the software for: Less than 6 months ### "Liine is the tool that you didn't know you needed" July 19, 2024 5.0 Pros Being able to read transcripts and get data of conversions is the most valuable part of Liine. Cons The price is pretty high, I would love to be able to record all calls, but it is out of my pricerange. Review Source KS Kim S. Admin Health, Wellness and Fitness Used the software for: Less than 6 months ### "Administrative" February 15, 2024 5.0 Good experience with keeping track of how many calls we made Pros Ease after learning program. Like the way you can put in by dates. Cons Would like more manual options to complete Review Source BC Belinda C. Inside Sales Rep Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very easy to use!" April 16, 2024 5.0 I love it! It has really helped me to get a handle on my metrics which allow me to pinpoint the areas I need to focus on to improve. Pros I love the simplicity of use. I'm not at all technically inclined. However, I had no trouble learning to use Liine and I love the amount of information I can extract from it! Cons I wish it included the option to create templates for communicating with leads. Switched from [Profit.co](https://www.capterra.com/p/182965/Profit/) My company made the switch. I'm glad they did:-) Review Source JT Jeffrey T. Financial coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "The phone guy " April 15, 2024 5.0 Pros Easiest method of contacting patients and removes the guessing if a patient has been contacted 3 times. Before moving on to next patient that could be scheduled Cons system can be a bit slow when it comes to contacting patient Review Source TT Tierney T. Director of Communication Hospital & Health Care Used the software for: Less than 6 months ### "Amazing company that allows tracking with ease!" March 20, 2024 5.0 I love liine and I hope we will stay with them forever and continue to grow our company while using them. I will definitely keep using it to monitor and track our numbers of new patient leads vs patients who booked. I will always monitor the reason we were not successful booking some patients and having the ability to access that information will always be needed. Pros Before liine I struggled with keeping up with all the data that comes through our office. We tried spreadsheets with all the new patients leads that called us, a spreadsheet of course requires manual labor and only slows you down. My favorite feature of liine is I do not need to do any additional work now and I still get all the data and resources at my fingertips as the data is being retrieved with AI. They also have an amazing team that is quick at responding to you via email or liine chat support. Cons I truly don't have anything that I am dissatisfied with through liine. If I had to nitpick it would maybe be on the form flow page where you have the ability to manually add a patient in, it is not as aesthetically pleasing as the rest of the website! But it is not an issue at all and it is still very easy to use! Review Source YM Yuliana M. Patient Concierge Hospital & Health Care Used the software for: Less than 6 months ### "Scheduling New Appointments" April 18, 2024 5.0 Pros It's very easy to communicate with our patients and help them with the services needed. Cons So far, everything ok and I can see my colleagues attempts to contact the patient. Review Source LS Loren S. Marketing Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing Tool for Our Marketing Department" August 3, 2022 5.0 I am extremely happy with how Liine has helped integrate our systems. The way the Liine team worked with us to get everything connected was not only easy but has given us an opportunity to streamline our marketing channel insights and opportunity zones. Pros As a Marketing Department, it is essential to understand where your leads are coming from and if they are being reached in a timely and effective manner. It is also important to see what campaigns and efforts are converting. I love the insights we now have into our Marketing Channels. We are actually able to see what we are doing well and what we need to work on moving forward. Not only is watching our marketing channels bring in leads exciting but being able to see our team convert New Leads and compare their strategies for reaching potential clients is amazing. Cons Haven't found a "con" to this software yet! Review Source LB Liz B. Practice Manager Medical Practice Used the software for: 2+ years ### "The software you didn't know you needed!" February 2, 2022 5.0 Liine has provided actual DATA that we simply did not have before. The reporting feature has helped us make business decisions like figuring out how much money to allocate towards our marketing spend each month and which employees need more phone training The access to call recordings have given us MAJOR insight as to what is happening on the phone! ( this is what initially peaked our curiosity in the first place) Our conversion rates used to be around 30% but are now 65%-70% after using the sales scripting they provide. However, in my opinion the automated lead management part has probably been the most helpful tool...before we had Liine we were not getting back to important new lead inquires in a timely manner. Customer inquires were going to multiple different places and it was very hard to keep track of it all. With the Liine platform everything is in ONE place and it's easy to track your call attempts. Just this portion alone could replace a full time job for a high volume practice like ours It makes me realize how much money we were probably leaving on the table all those years of not following up! Pros We have been using Liine for our Medical Spa practice for several years now and it has been a total game changer for us. The software gives us thoughtful, insightful and actionable information to help us grow as business. The interface is clear and very user friendly. Cons Not really! It seems that Liine is always making improvements. Review Source MM Madison M. Patient Journey Coordinator Medical Practice Used the software for: 1-2 years ### "Helpful Platform for Metrics + Tracking" June 9, 2023 5.0 Pros Favorite parts of Liine: help to track our message utilization, allow us to listen back on calls to improve our verbaige, track leads and our various efforts in converting leads Cons Liine is rich in metrics but this can sometimes offer too much information and overwhelm the user! Review Source Gauge H. CRM Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing product powered by amazing people" February 1, 2023 5.0 \[sensitive content hidden\] are some of the most helpful experts in the field! We dealt with a 3-hour time difference in installation, and they made it super easy for us to get up and running on our time. Pros 1\. Ease of use2. Simplifying output and keeping everything in one place3. Unique AI technology4. Powerful data modeling and analytics Cons 1\. Limited options for selecting marketing channels in form flow Review Source EM Eliya M. Receptionist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Liine Customer Service User" May 8, 2024 5.0 Pros I like the versatility of being able to both track calls and texts on this platform. It's very user friendly and updates immediately when calling out with the number given to us. Cons The screen can be a little crammed and busy with so many tab options, graphs on the screen, etc. Review Source MH Matt H. Owner Marketing and Advertising Used the software for: 2+ years ### "Making My Life Easier" February 1, 2022 5.0 Pros I'll speak through the lens of a marketer. Though the software provides extremely beneficial operational opportunities (such as lead conversion guidance and training) I think I can bring a unique perspective from the marketing side. Liine has been essential to tracking marketing efforts from the deployment of ads through to the booked appointments. Liine helped fill in gaps where we were losing track of potential leads . This has allowed us more accurate attribution and a clearer picture of what ad types, procedures, and mediums are best resonating with the audience. The software has also allowed us to make the correlation between ad performance and how it affects the practice operationally. We've discovered through the software that some ads have lower conversion rates than others. So now we can see beyond the click, view, or filled out form and track an individual lead through to the appointment. Cons Though petty I get lost in some of the integration. Also, my brain has issues with the drop down boxes. I can't ever figure out if I'm adding or removing parameters. Many of my cons have been corrected over the last 2 years so please keep adding to the software... Review Source TT Taylor T. Cosmetic Coordinator Cosmetics Used the software for: 6-12 months ### "Great customer service- great quality" January 28, 2022 5.0 I am one of the primary users of Liine at the company I work for, and since we implemented this software last summer, I have seen a huge growth in our lead conversion. It also helps with tracking our new leads and maintaining follow-up with them! Pros It's nice to see all new leads that need to be called on my dashboard when I come in each morning, and leads that need to be followed-up with since the first outbound call. Whenever someone submits an appointment request online through our website, I get an automatic call which calls that client right away. They are always impressed with how quick we are to reach out! I also love how easy it is to talk with someone if I need assistance with anything. Liine also integrates with our CRM (which I also use on a daily basis). Being able to use both systems at the same time drastically increases my productivity and makes it seamless to keep track of my leads. Cons I was hesitant when we first brought on this software because I have a very structured day. I thought this would interrupt my day-to-day tasks, but it has only improved them. I have zero complaints when it comes to Liine! Review Source tC trish C. District Manager Medical Practice Used the software for: 6-12 months ### "Incredible software for lead management " December 23, 2022 5.0 I cannot say enough great things about Liine. I have very high expectations when it comes to lead management platforms, and Liine has blown me away. Their platform is incredibly smart and user friendly. We have been able to really drill down where our leads are coming from, what our ROI is with certain social media platforms, and also using it as a coaching opportunity for our employees who need help with converting since Liine is able to record all calls. I have recommended them to other colleagues.And their service is unlike anything out there. Their team is fun, engaging and respond instantly to our inquiries. I truly recommend them!! Pros Very easy to use!!! And the service is fantastic Cons Integration with our current system but other then that , I can’t think of any Review Source SG Stephani G. Patient care coordinator Medical Practice Used the software for: 6-12 months ### "Liine review" November 10, 2023 5.0 Pros checking how many calls I have made, the recording, its very easy to use! Cons I dont like how I have to use a different number to contact or to have patient call us back on. Review Source JA Jasmine A. Spa Director Health, Wellness and Fitness Used the software for: 2+ years ### "Happy with LIINE" February 14, 2022 5.0 We are solving our contact time with new leads through Liine. Liine also provides me with the phone training tools I need, which allows me to focus on other key pieces in our business. Pros We have been with Liine for several years and love that we are given weekly updates on the data. I love that we can use the recordings to train and improve on patient experience. I love that we can contact patients immediately once they submit their online forms. Cons The data is great, but there is so much and so many different ways to view it, both a pro and a con because you have to know HOW to view it. Working with the LIINE team helps with this. Reason for choosing Liine Na Review Source CR Christian R. Facilities Manager Hospital & Health Care Used the software for: 1-2 years ### "Liine is AWESOME" February 4, 2022 5.0 Overall experience has been great. Everyone involved (\[SENSITIVE CONTENT\], just to name a few) are all exceptional at what they do. It has been a pleasure working with them throughout the entire process. Pros Easy to implement and use. Gives real time data and feedback to team members. Liine team members are amazing to work with. Cons There is no end user access to make changes to the VRs hosted on the Liine system. Not a huge deal, but I have to put in a request to support any time I want to make a change. Review Source RW Rachel W. Coordinator Retail Used the software for: 1-2 years ### "Ease of use" April 5, 2023 5.0 easy to speak with customer support, fun to look at utilization and a good tool to help with marketing Pros able to easily contact and call patients and monitor bookings Cons unable to update contacted calls if they booked outside of line Review Source VC Valerie C. Guest Services Supervisor Cosmetics Used the software for: 2+ years ### "Training and Support are fantastic!" January 28, 2022 5.0 Such a great company overall. When anyone starts something new there are always a ton of questions. Training and support was super responsive, thorough, and always updating. Pros I truly felt the data shared was exactly what we needed. If we ever needed another means of tracking different results or accountabilities for our team, we communicated it and we were presented with solutions. Cons I wish we could have been able to continue using this software with our new system/conversion! It wasn't anything on Liine's side, it was due to decisions from our corporate. Review Source AC Allison C. Call Center Manager Health, Wellness and Fitness Used the software for: 2+ years ### "We Love Liine!!!!" February 24, 2022 4.0 FUN, easy and supportive way to develop staff while tracking business results. Pros The features were very useful and intuitive. You are able to look up individual staff member performance and progress as well as team productivity. ADDITIONALLY, I love the personal support provided at any time I had an issue or question. All the staff I interacted with at Liine were friendly and always available to support what was needed. Cons It provides so much detailed information that sometimes it could be difficult to know where to look first. Review Source Similar Products Featured