# Page 4 | Liine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Liine the right Lead Management solution for you? Explore 161 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184326/Liine/reviews --- Liine 4.9 (161) [View alternatives](https://www.capterra.com/p/184326/Liine/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Liine ## Showing most helpful reviews Showing 76-100 of 161 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH DIsa H. Patient Care Coordinator Medical Practice Used the software for: Less than 6 months ### "Review" June 22, 2023 5.0 i really like the concept of not missing any incoming inquiries, although people still think we are spamming their phone and tend to not answer then call back thinking we did not call them back Pros Having patient information right in front of you, knowing the general reason they are inquiring, having more information that just a phone number Cons That you cant change the department if a patient or liine has it wrong, duplicates are not caught Review Source RJE Randi Jo E. Guest Services Lead Medical Practice Used the software for: 2+ years ### "Randi Jo's Review" January 28, 2022 4.0 I love the statistics that Liine gives us. The frame work is written really well and very easy to follow along. Pros I loved the dashboard and how you can customize it to only view what you need to view. The customer support has always been great to work with also! Cons I had a hard time with not understanding the 'Decided' vs 'Undecided' calls at times. It would get confusing at times because we would think it should be one way and it was documented another way. Review Source JL Jamila L. Call center supervisor Medical Practice Used the software for: 6-12 months ### "I like Liine" November 9, 2022 5.0 its been very good so far. i enjoy using it Pros all the data provided (list, categories, charts) and the support offered (i get a response quickly and resolved in a timely manner. Cons understanding what some of the metrics mean. having to manual update leads that slip through the crack Review Source TS Tracy S. Marketing Director Marketing and Advertising Used the software for: 1-2 years ### "Excellent Tool with the BEST Support I've Seen" March 30, 2022 5.0 The tool is phenomenal at offering data for lead management. It has also helped to shed light on flaws within the lead workflow. Beyond that, the support from the LIINE team is the best I've ever experienced. Pros The reporting is the feature I used the most. It offers clean and concise data on a high level and the ability to get into the nitty-gritty when appropriate. Cons There were some problems with lead attribution, but the support team is so good that it was corrected within a business day. Review Source EA Efosa A. MD Health, Wellness and Fitness Used the software for: 6-12 months ### "Impressive metrics!" October 9, 2023 5.0 Pros Liine was very easy to implement and integrate with our systems and processes. Cons Overall, I have been very happy with Liine. Review Source aR amber R. admin Medical Practice Used the software for: Less than 6 months ### "We love liine!" February 2, 2024 5.0 Pros The ease, this product really streamlines the process. Cons absolutely nothing! I love the program and the customer service Review Source NM Nancy M. Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "Great Software! " March 8, 2022 5.0 Overall our experience has been great. As stated, we now utilize key metrics in our decision making process. The team is willing to help in any way possible and is extremely easy to work with. Pros The Liine dashboard gives us visibility on key metrics we otherwise would have been blind to. The Liine team makes implementation and changes seamless. They are always available and responsive. Cons A desired feature would be an integration with our EMR. For example, we'd like to see if patients show up and convert to treatment after being put in a certain marketing channel. Review Source sC shawndra C. Communication Manager Medical Practice Used the software for: 1-2 years ### "No More Spreadsheets!" March 29, 2022 5.0 Pros Liine helps track, nurture and reach leads quickly. It has become the epicenter of managing our potential patients' start to their journey. The automated call feature is a must, potential patients are amazed at how quickly we respond to their form submission. Extremely easy to use. The filters make tracking data a breeze. Cons Toggling back and forth between form flow and the interactions to see notes in the activity section. Not seeing Booked appointments on both form flow and the call interaction. Review Source AB Aaron B. Digital Advertising Specialist Marketing and Advertising Used the software for: 1-2 years ### "Tracking Leads From Google Ads" March 11, 2024 5.0 Pros The UI is easy to use and allows us to see what happens to the leads that we get for our clients Cons Sometimes it can be slow to see all the interactions from a single lead. Review Source VR Verified Reviewer Medical Spa Coordinator Medical Practice Used the software for: 6-12 months ### "Liine user" February 28, 2022 4.0 Corrections on calls can be lengthy. Pros The software is very simple easy to navigate. Cons artificial intelligence errors with crediting incorrect names Review Source KK Kristie K. Office mgr.. Cosmetics Used the software for: 1-2 years ### "Awesome" July 19, 2022 5.0 Pros One of the things I enjoy using on this software is it collects all of potential clients call that I may have missed. It keeps a log and a couple of times a week I just take 10 mins to see if I've missed anyone. Cons I will not always collect the clients full email or phone number. It will use ### in place of the actual number. Review Source iD isabella D. pcc/smm/ma Cosmetics Used the software for: 6-12 months ### "Its great!" March 8, 2023 5.0 Pros super easy to use, customer service is great! Cons no cons. from the very beginning of us using it. its been easy Review Source CF Chelle F. Office Manager Plastics Used the software for: Less than 6 months ### "Very happy with Liine" October 10, 2023 5.0 The support is wonderful! We love our customer support manager \[sensitive content hidden\] . She helps us stay on track and helps us understand the reports and areas we can improve in. She is great! Pros We love the website leads that come into our office immediately after a prospective patient as requested information. It helps us respond more quickly and have a system of follow up. Cons So far I haven’t found anything I don’t like. Review Source TD Trish D. Dental Implant Concierge Medical Practice Used the software for: 6-12 months ### "Great tool to assist with scheduling dental patients" January 28, 2022 5.0 All in all, it is a very easy tool to use and which I am on all day. Has brought us some excellent dental implant patients to the practice. Pros Gives me more information than just the patients name. Get reason, office they want to schedule at and an email address. Cons No that I like the least but sometimes when I "manually update", there are some patients that I just screen shot and send info to the office as its something they have to handle. So at the end it asks if they have appointed and the patient may get appointed soon, but not at that moment. Or, wish I could put more notes in that area so information can be added. Review Source MS Mallory S. IT Manager Medical Practice Used the software for: 2+ years ### "Provides the tools & insight we need" January 28, 2022 5.0 Pros The metrics, tools & resources are easy to use and implement throughout the team. When the team follows the system, we see real results with our lead conversion. Cons The Liine team is amazing to work with but the integration can be confusing for the other outside vendors. Review Source NS Natalia S. Physician /Practrice Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "How Liine Helped Me Get leads " March 30, 2022 5.0 Initial Learning Curve ( harder for office with one person) but great and easy to use after the training Pros The fact that it allowed them to guide me to improve my performance in lead generation and provided statistics to allow me to make changes to help generate revenue. It also allowed for the quickest response to leads by connecting to our office phone. Cons I wasn't able to utilize messaging. ( My personal circumstance) With messaging, I could eliminate another product that I was using Review Source RS Ryanne S. Guest Service Specialist Medical Practice Used the software for: 1-2 years ### "Ryanne's Review" January 28, 2022 4.0 I loved Liine. The customer service is AMAZING, we always had responses within about 15 minutes. Pros I LOVED the dashboard, the layout is amazing and so easy to navigate. Cons We came across some issues with the New Leads for awhile, I believe everything was resolved (ex: would prompt "New Lead" when the guest did not hit the corresponding button, or would not prompt and then it would go through the survey at the end of the call). Review Source AT Alyse T. Studio Manager Medical Practice Used the software for: 2+ years ### "Review " January 31, 2022 4.0 Great program that is easy to use but so helpful. Customer service was always great. Pros Having the ability to read through the calls when listening wasn’t available. All the filters to scan through certain types of calls. Cons Sometimes calls would get graded incorrectly. Review Source aR alison R. Account Executive Marketing and Advertising Used the software for: 6-12 months ### "Love using Liine!" March 31, 2022 5.0 This solves the problem of trying to find out what the return on investment is for marketing and advertising. Also helps me see where my leads are in the sales process and how my staff can do better on the phone to improve lead conversion! Pros Liine has really helped my clients see true ROI for their marketing campaigns. The call recording feature also helps them review front desk staff performance and implement training to learn how to handle calls better! Cons I think there is a learning curve but with the right support it becomes second nature to navigate :) Review Source EK Erin K. Communications Coordinator Medical Practice Used the software for: 1-2 years ### "Liine Review" March 29, 2022 5.0 Pros I like have concrete data to track our calls and call data. There is a large variety in charts and information that the company provides Cons It would be nice to have more options for the reason the caller didn't book. There can be some inconsistency on call scores such as message utilization. Review Source CG Cameron G. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Regenesis MD Liine Review" February 2, 2022 5.0 Exceptional! The software is amazing and the team is just as great. We are so happy to have found them and their support is top notch. Pros EVERYTHING!! This software has been amazing for my staff and so helpful for me to help keep an eye on them when I am not always able to. Ease of use and functionality are near perfect and I dont have any complaints. Cons I have no complaints about the software. Just wish I had more time in my own schedule to utilize it even more. Reason for choosing Liine Affordability grabbed our attention but the ease of use and support for the team sold us. Review Source SW Savannah W. Patient Services Assistant Medical Practice Used the software for: 2+ years ### "Uniform, Professional, and It Works" February 2, 2022 5.0 Love that the staff is all uniform. Makes us sound professional and helps coach and grow. Pros I love being able to see the data and results Cons If we have to have a call reviewed that was scored incorrectly. Review Source AD Annabell D. Inside Sales Cosmetics Used the software for: Less than 6 months ### "liine review " August 1, 2023 5.0 Pros Easy to use, very helpful when engaging with the app towards business. Cons Least about liine, is not much really. its super to use, and helpful Review Source AM Aileen M. Lead Patient Care Coordinator Mental Health Care Used the software for: 6-12 months ### "Liine Review" February 7, 2024 5.0 Pros How fast it calls the families after submitting their online inquiry. Cons there are some leads that are not captured as spam, until we give those leads a call Review Source JT Janet T. Owner Medical Practice Used the software for: 1-2 years ### "Great for any business looking for new leads" February 9, 2023 5.0 Pros Easy to use, awesome for lead generations Cons Sometimes the email/phone number is invalid or incorrectly entered - if this can be minimized by allowing the clients to re-enter or verify somehow that the info is correct that would be a plus. Review Source Similar Products Featured