# Page 5 | Liine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Liine the right Lead Management solution for you? Explore 161 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184326/Liine/reviews --- Liine 4.9 (161) [View alternatives](https://www.capterra.com/p/184326/Liine/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Liine ## Showing most helpful reviews Showing 101-125 of 161 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SR Summa R. Call Center Consumer Services Used the software for: Less than 6 months ### "Call Center " November 8, 2023 5.0 Pros What i like most about Liine is things are tracked and you can go back and listen to call's Cons when patient's are calling the wrong office or trying to schedule a service we don't provide they deduct you as" Patient not schedule" Review Source SL Stephanie L. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Game changer" February 2, 2022 5.0 Great product and customer service Pros Being able to respond to online inquiries immediately was a total game changer for us. In a fast paced world, if you're not responding within 5 minutes, your customer has moved on to the next option. Being able to listen to calls is huge too. I have corrected so many issues with my staff and have been able to train better. Cons No issues really. Customer service has been great and very responsive. Review Source CS Craig S. Owner/Medical Director Hospital & Health Care Used the software for: 2+ years ### "Very Pleased" January 31, 2022 5.0 Always helpful and trying to improve, working to increase our business results and income. Pros Liine has vastly increased our rate of telephone conversions to office appointments, and helped our staff work better, faster and more efficiently. Cons Sometimes the staff finds all the detail too confusing to be able to zero in on what they want to review. For me, almost always have to actually listen to the recordings, as the transcription is very often way off from the actual verbage. Reason for choosing Liine n/a Review Source LP Lisa P. Office Manager Medical Practice Used the software for: 1-2 years ### "Liine Review" February 2, 2022 5.0 Excellent customer service. Whenever I have a question or a new employee to add they respond right away. Pros Being able to listen/read phone conversations. Cons I dont like that when someone submits a request online that it calls the office right away. When I pick up people rarely answer. Review Source AS Alexander S. Paid Media Analyst Marketing and Advertising Used the software for: 2+ years ### "Unique and Powerful Tool that is Easy to Use and Improves Conversion Rates" April 11, 2022 5.0 Pros \- Very easy to use - Form flow feature that places automatic inbound calls makes it very easy to be the first to respond to leads - Analyzing lead quality is very simple - Messaging analysis (proper use of messaging on the phone with prospects) is extremely valuable Cons No cons to report at this moment. Overall a very great solution with a highly responsive support team. Review Source bF briana F. Operations specialist Medical Practice Used the software for: 1-2 years ### "Bodylase2.2" February 2, 2022 5.0 We really enjoy liine at bodylase, it helps us keep track of new in coming clients as well as keeping up with our great customer service Pros recorded phone calls and the opportunity to make a little extra income on a call Cons calls being counted against me when they were considered booked Review Source sR sherlyn R. Appointment setter Consumer Services Used the software for: Less than 6 months ### "Awesome" May 26, 2023 5.0 I love Liine! Customer support is top tier & it makes working a breeze Pros Such a easy and productive tool to use. work is a breeze with liine Cons no cons. I think liine has figured out what works and is succeeding Review Source MM Mary M. Patient Care Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to Use! " July 19, 2022 5.0 Good :) Pros The interface is very user friendly. Your most important info is right there in front. Cons Sometimes it mis-categorizes a call, but that's like 1/25 Review Source SH Sanam H. Treatment Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Best place to track leads" December 27, 2022 5.0 Amazing track keeping, graph shows which location has been most engaged on Pros what I love the most is it is very easy and accessible to track new leads. It is user friendly and help patients and admin users to engage and reach out. Cons None, everything is easy to use. It needs more training modules for first time users. Review Source LW Lena W. Scheduling Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing!" October 2, 2023 5.0 I have been using Liine for awhile now, it's helped a lot with scheduling new patients. Pros Information provided with patient inquiry. Cons I don't have any disliked about Liine, it's been great so far! Review Source PP Peyton P. Patient Communications Coordinator Plastics Used the software for: Less than 6 months ### "FormFlow and Liine" March 30, 2022 4.0 Pros I like the ability to reach new leads quickly. Having FormFlow allows us to focus on patients and leads without manually logging data. Cons Not being able to save any filters. Before starting the day, I have to sort by date and sort based on our touchpoints. There are still a lot of manual updates we have to make to keep up with our cadence. Review Source AL Antoinette L. Patient Care Coordinator Medical Practice Used the software for: Less than 6 months ### "Antoinette Lubbe" May 15, 2023 5.0 very good Pros How easy is it to use in contacting patients Cons Nothing so far. The product is user friendly overall Reason for choosing Liine Because of how easy and functional it is Review Source CC Cheryl C. Customer Service Representative Hospital & Health Care Used the software for: Less than 6 months ### "Line Review" December 1, 2023 5.0 Using line is a very great tool and is very helpful! Pros It is very easy to use, and the arrangement is very organized. Cons Sometimes even with just once of attempt calls it labels as max attempts. Review Source CM Carla M. Inside Sales Specialist Medical Practice Used the software for: Less than 6 months ### "Loving Liine!" January 31, 2022 5.0 I use Liine daily, 8 hours each day, 5 times a week, and I have nothing but great things to say about it! This software is an important tool for growth as a Sales Specialist Pros This software makes tracking my metrics so smooth and simple! It interacts with other programs that my company uses and updates daily! The best feature is 'Listen' feature in the Interaction Log, because it saves each call I make & I can playback whenever I'd like! This feature had helped me grow in my position since I can my progress and also any improvement areas I should be addressing! Cons I don't have any complaints! The team (we call them the Liine Wizards haha) are great with addressing any of my concerns immediately! Review Source BK Becca K. Inside Sales Lead Medical Practice Used the software for: 1-2 years ### "Liine is great!" January 28, 2022 5.0 Pros It is easy to use and the Liine team is very helpful/responsive. Cons Sometimes it slows down or may become unresponsive for a few moments, but it resolves quickly. Review Source SF Stephen F. CMO Medical Practice Used the software for: 6-12 months ### "Experience with Line" January 28, 2022 5.0 Overall it has been very helpful and useful for our company Pros Easy to use, great visibility of the incoming and outgoing phone traffic. Makes tracking of new leads and works well with our digital marketing leads and has increased conversions Cons Expensive and adding features adds expenses. Reason for choosing Liine The AI technology was superior Review Source MS Melinda S. Patient Care Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Leads" July 10, 2023 5.0 Pros It is easy to contact the leads with the information provided. Cons It is sometimes hard to determine which leads have or have not been contacted and when. Review Source ML Morni L. Front Desk Health, Wellness and Fitness Used the software for: 1-2 years ### "Liine Review " January 28, 2022 5.0 Pros What I like most about this software is that it incorporates color and is very user friendly. Cons Not always accurate in category of bookings. Review Source JT Jessica T. Assistant Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for keeping track of potential leads and monitoring quality of client interactions" January 30, 2022 4.0 Pros Being able to review calls and get additional details is very helpful. Cons Would be nice if there was a way to comment on the calls/interactions like, "Left a voicemail, will try back tomorrow", "Existing client, not a new lead", or "They want us to call back on date/time". Review Source AG Allie G. Scheduling Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Line is really great!" October 30, 2023 5.0 Pros It's very thorough and easy to use, the concept of the application is really helpful and it helps me keep up with all of our new patients inquiring about an appointment. Cons I like everything about Liine, I have no complaints! Review Source JE Jenni E. lead clinic coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Works great, easy to use! " March 3, 2023 5.0 Great! Pros Easy to use, I like that multiple people can use it at the same time and we are not stepping on eachothers toes Cons It would be nice to be able to text patients Review Source IR Irsha R. Surgical/Cosmetic coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Good" February 2, 2022 5.0 Pros It's quick and convenient for new inquiries to access and people have loved the quick response they recieved. Cons It has it's IT issues, sometimes not able to update a new inquiry or it will say it has only been contacted when it shows the multiple times it has Review Source nB natalina B. medical assistant Medical Practice Used the software for: Less than 6 months ### "Fantastic, easy to use " April 7, 2023 5.0 Pros easy to use, proficient, extremely accurate Cons call should be updated once a message is left Review Source TC Taylor C. Medical Coordinator Cosmetics Used the software for: 6-12 months ### "A Casual User" January 28, 2022 5.0 Pros I enjoy the speed of Liine. I can always expect to get results about measurements in minutes. Cons Our organization has bonuses based on some of our Liine measurements. While Liine makes few mistakes, those mistakes are crucial to our bonuses. Review Source EH Elle H. Inside Sales Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Liine Review" February 2, 2022 4.0 Liine has given me lots of insight into my daily operations and there will always be one more category someone wishes to add. With the change of operations happening as we grow we just have to be flexible and give liine the time to do the same. Pros When analizing day to day call metrics Liine gives concrete measures. The support we recive is outstanding and are always working hard to give us the best possible experience. Cons Like an software program there is always a learning curve for new users, so while there are many amazing benefits of liine when one is not familiar with similar systems the on boarding may take a little more patience. Review Source Similar Products Featured