# Page 6 | Liine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Liine the right Lead Management solution for you? Explore 161 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184326/Liine/reviews --- Liine 4.9 (161) [View alternatives](https://www.capterra.com/p/184326/Liine/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Liine ## Showing most helpful reviews Showing 126-150 of 161 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Matthew S. Patient Care Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Liine is AMAZING!!!" December 1, 2022 5.0 Great tool to help in continuing to save our patient's lives! Pros Data collection and ease of use is perfection. Cons Call recording may need to be evaluated for accuracy at times. Review Source JP Jock P. CEO Marketing and Advertising Used the software for: 1-2 years ### "LIINE Is a game changer" March 30, 2022 5.0 When we first found LIINE we knew it would be powerful. Since that time it has proven to be more valuable than we expected. Pros Unique ability to capture critical insights in patient and employee behavior. Cons None that I can think of because it’s functionality is way beyond everything else we have seen. Review Source PT Patrick T. Communication Coordinator Medical Practice Used the software for: 6-12 months ### "Line review" March 30, 2022 4.0 Pros Being able to have a set call cadence. Targeting campaign for certain procedures in office Cons Ease of the software. Too many loops to get to a certain thing. I shouldn't have to click 5 different boxes to get to what I want to see. Review Source KH Kate H. VP of Operations Marketing and Advertising Used the software for: 1-2 years ### "The Ultimate Conversion Tool" March 30, 2022 5.0 Working with the Liine team has been phenomenal. Brad, Charlie, Eric, and the entire crew always operate with the utmost professionalism and it is a pleasure to see their names pop up on my phone or in my inbox. They are great people that we truly enjoy calling our partners. Pros Liine is the missing link that practices never knew they needed to capture more patients. We're in the business of driving leads, and with Liine in place, we know that our clients are going to maximize those leads and convert them to patients. Their software also provides us with critical insights into how patients are finding practices and what campaigns are generating the best result so we can streamline our marketing strategy. Cons Nothing - Liine is a fantastic product. Review Source AB Amy B. Receptionist Alternative Medicine Used the software for: Less than 6 months ### "Liine Review" September 25, 2023 5.0 Pros I like that it compartmentalizes the information that is needed to further assist new leads. It is very helpful that calls are recorded as we can refer back to the phone calls and ensure that information is clearly and correctly communicated as well as utilize for training purposes. Cons I do not have any negative feedback at this time. Review Source LP Lizzy P. location manager Hospitality Used the software for: 6-12 months ### "We love Liine!" January 28, 2022 5.0 We have loved using the Liine technology and chatting with the support team! Pros it is a fantastic training tool! our staff loves it & loves analyzing their calls Cons The turn around time for pending calls could be a bit faster Review Source LB Lindsay B. Patient Service Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Liine Review-Lindsay Busman" February 2, 2022 4.0 good. Pros I like being able to track calls and see what points ive missed to practice Cons innaccurate data and statistics. calls are monitored and screened by a bot that doesnt give correct info all the time Review Source AC Aleksandra C. Marketing Specialist Marketing and Advertising Used the software for: Less than 6 months ### "It's changed our conversion with clients! " January 30, 2022 5.0 Love the software, love the people behind it and I recommend them to anymore who is serious about their full funnel systems. Pros Finally, we have some data on how our leads are interested in the offers, we can manage the follow-up process a lot better without the team having to manually input information. Our optimization depends on it immensely. Cons We are in the process of connecting it to Google Analytics and using the API, but the FB accuracy is more due to iOS changes, not Liine specifically. Review Source KG Kellie G. Guest Services Medical Practice Used the software for: 2+ years ### "Kellie Gray - Pure Luxe Salon, Spa & Medspa" February 7, 2022 5.0 Great company - very effective messaging to convert to consultation. Pros It is easy to use, organized, and informative. Cons Having to login to another system is not convenient. Review Source BC Brittany C. Call Center Supervisor Medical Practice Used the software for: 6-12 months ### "Liine Review" January 31, 2022 5.0 Pros The New Lead Analytics and Interaction Log Cons Form Flow will glitch and there are times we reached out to a patient but cannot delete them off our list. Review Source DF Daniel F. Clinical Navigator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Helping our office grow with accountability." December 26, 2022 5.0 Pros The fact that we get immediate notification of a lead, the ability to modify the software to your needs, and the functionality. Cons I really haven't discovered a con yet with this software. Except maybe that I am not the one that created the software. Review Source KF Kendra F. manager Plastics Used the software for: Less than 6 months ### "a game changer for training your staff on phone skills" April 5, 2023 4.0 Great customer service and the team responds to questions quickly Pros I love the reporting and how detailed it is Cons I wish there was an option for me as a user to mark the call as "reviewed" by me. I also wish I could mark the ones that are left message as booked, because many are booked the same day... but Liine does not indicate that Review Source SC Stephanie C. Patient Experience Coordinator Plastics Used the software for: Less than 6 months ### "Review" December 28, 2022 5.0 Customer support is top notch. So far, so good with everything, overall. Pros The speed at which we are able to return patient phone calls after they have filled out the form on our website goes above and beyond. Cons Sometimes the "pending line review" takes a bit too long and I don't see the "booked" status as quickly as I'd like. Review Source CH Chris H. Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Powerful and Unique Tool that Improves Conversion Rates" April 25, 2022 5.0 Pros The software is very easy to use. The form flow feature places automatic inbound calls, which makes it very easy to be the first to respond to leads. The process for analyzing lead quality is very simple. The messaging analysis feature is amazing and extremely valuable. Cons There are no cons with this software. The Liine support team is quick to respond and sort out any issues. Review Source LC Leyla C. Implant Treatment Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Liine very helpful" May 11, 2023 5.0 I don't think we have gone live yet but so far its very good in tracking leads Pros Very helpful in tracking leads thank you Cons we are still implementing the system so we need a little longer to establish cons at this time Review Source JL Jordann L. Patient Concierge Medical Practice Used the software for: Less than 6 months ### "great software" August 22, 2022 5.0 Pros Liine is extremely easy to use - you have everything in front of you Cons There is nothing not to like about Liine. Review Source ES Erin S. Cosmetic Coordinator Cosmetics Used the software for: Less than 6 months ### "Liine Review" February 2, 2022 5.0 I do really enjoy using Liine! I believe it's a great training tool and helps to create consistency and structure within a call. Pros Having the option to listen back to my calls and the calls of the front desk for training purposes and to learn and give myself and others feedback! Cons If an incoming call gets dropped and we call them back, it doesn't automatically update that call to show your real message utilization, it just shows the original call. Review Source kS karlene S. coordinator Medical Practice Used the software for: Less than 6 months ### "user for medspa" August 10, 2022 5.0 Overall it is great Pros The Call tracking is amazing and organized Cons Manually going in to update caller profile Review Source AH Abbie H. Social Media Coordinator Medical Practice Used the software for: Less than 6 months ### "Liine Review" July 18, 2022 5.0 Pros It was integrated fairly easy and has been helpful with our events that we schedule for. Customer service is great. \[SENSITIVE CONTENT\] have been very helpful! Cons The software is pretty easy to use, sometimes the calls don't always show as being taken care of but that isn't a huge deal. Review Source Stephen S. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Avid user" February 2, 2022 5.0 I've had a glorious experience so far. Pros I'm in management and love the analytics dashboards. My support manager uses the application to hone in on per rep concerns. Cons We have a few dozen locations with local tracking numbers. Taking the individual numbers and implementing them was a drag. Reason for choosing Liine There really isn't anything exactly like it on the market. Review Source JT Jeff T. Managing Partner Marketing and Advertising Used the software for: 1-2 years ### "Highly recommend Liine" March 30, 2022 5.0 The team at Liine is top notch. They assist in the setup of the product and make the process easy. The data is invaluable in streamlining operations. Pros Liine helps identify issues at your front desk that can be costing a medical practice both time and money. Cons None to mention at this time. Overall a great product. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/) Reason for choosing Liine Better solution overall. Superior features. Better actionable data. Automation. Review Source mB melanie B. Care Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "First time user" August 30, 2023 5.0 Pros Liine is very easy to use and I got the hang of using liine within a day, so it is not difficult to learn. Cons I do not have anything negative to say about liine. Review Source JS Jennifer S. Communications Coordinator Medical Practice Used the software for: Less than 6 months ### "Fantastic! " March 29, 2022 5.0 This software has been working really well for our team so far and we have been very impressed with the customer service and development support we have received from the team. It is functioning well and has a great set of features! Pros I love the responsive support for the team and speed with which they implement development updates! Cons I would love to see additional filtering options added! Review Source kS katherine S. Reception Hospital & Health Care Used the software for: Less than 6 months ### "Love it!" February 6, 2023 5.0 I enjoy checking liine and looking at my stats! Also makes calling patients back easy all their info in one place Pros I like most when it recognizes someone is already in the system Cons I feel like spam gets through semi easy. Review Source JM Jamie M. Scheduling coordinator Hospital & Health Care Used the software for: 6-12 months ### "Helpful" January 28, 2022 5.0 Pros I like being able to see my conversion rate and my office's conversion rate compared to other offices. I like that I can go back and look at conversations. Cons Sometimes it defaults back to all offices when you are going through the recorded phone calls when I am trying to just look at one office. Review Source Similar Products Featured