--- title: "Softinn PMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Softinn PMS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/184353/Softinn-PMS/" page_type: "product" language: "en" --- # Softinn PMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Softinn PMS ## What is Softinn PMS? Softinn PMS is an all-in-one hotel management solution built for hotels with less than 100 rooms. We have integration with the hotel kiosk, and it is API ready. It has the basics you need to operate a hotel - guest folio, housekeeping, shifts, group reservation, reports and channel manager integration. We differentiate by the product user-friendliness and some extras like the hotel kiosk integration, a pre-arrival web check-in system, and an API for you to extend its usage further. ## What is Softinn PMS used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Other, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Softinn PMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://mysoftinn.com/&name=Softinn PMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Softinn PMS 4.5 (11) VS. [4.8 (1,617)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $59 Other, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (11) Ease Of Use 4.6 (1,617) Value For Money 4.5 (11) Value For Money 4.6 (1,543) Customer Service 4.7 (11) Customer Service 4.7 (1,585) ## Softinn PMS alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.9 (270)](https://www.capterra.com/p/100831/OwnerRez/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184353/Softinn-PMS/alternatives/) ## FAQs about Softinn PMS Overview ### Which roles and teams benefit most from Softinn PMS? Softinn PMS is most used by hotel managers, front office teams, and hospitality business leaders who need to manage reservations, guest check-ins, and daily property operations. Directors, operations leads, and consultants benefit from its visibility into occupancy, workflow coordination, and performance tracking to support smoother service delivery and business decisions. Answer based on 11 reviews Overview ### What company size and specific industries is Softinn PMS built for? Softinn PMS is designed for small hotels with fewer than 100 rooms. It is built for the hospitality industry, especially independent hotels that need an all-in-one hotel management system and may also want kiosk-ready and API-ready capabilities. Features and Usability ### What are the key features of Softinn PMS? Softinn PMS offers booking management, reservations management, room booking, and online booking for property operations. It also includes channel management, GDS/OTA integration, and website integration, along with front desk management, housekeeping management, maintenance scheduling, billing and invoicing, reporting and analytics, and access controls/permissions. Integrations ### Which third-party tools and platforms does Softinn PMS integrate with? Softinn PMS integrates with 6 third-party tools and platforms, including STAAH Channel Manager, SiteMinder, D-EDGE, Stripe, PayPal, and Credit Card Terminal. Its integrations cover channel management and payments, giving the system connections to booking distribution and card processing tools. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Softinn PMS offer? Softinn PMS provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer written and visual reference materials for self-paced review and feature guidance. Getting Started and Support ### What customer support options does Softinn PMS offer? Softinn PMS provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support coverage is described through these channels only, with no reviewer feedback available here to indicate response speed, helpfulness, or common frustrations in day-to-day support interactions. ## Features AI summary Based on 2,051 Hospitality Property Management reviews Capterra reviewers point to these as the top priorities when choosing hospitality property management software: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**59%**) Softinn PMS supports all three of the features reviewers rank highest: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help properties manage bookings accurately, keep room availability up to date, and accept direct reservations online, allowing teams to run daily operations more efficiently and improve the guest booking experience. Calendar Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Reservations Management 4.7 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Softinn PMS 48 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Payment Processing: Accept, record, and reconcile financial transactions - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.2 (11) 4.2 Based on 11 reviews ## Pricing Value for money 4.5 (11) Free Trial Basic $59.00 Other,Per Year Value for money 4.5 (11) 4.5 Based on 11 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/)[ Credit Card Terminal](https://www.capterra.com/p/171168/Credit-Card-Terminal/)[ D-EDGE](https://www.capterra.com/p/205670/D-EDGE-Booking-Engine/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (11) 4.7 Based on 11 reviews ## User reviews Overall rating 4.5 Based on 11 reviews Filter by rating 5(7) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MB Mariam B. Management Hospitality ### "Bestow Capsule Hostel Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 14, 2023 Pros Easy to use, frequent training provided, great customer service. Cons Group bookings and group folio needs more development, unable to create a group folio and email it to one guest rather than having to email individual bookings to one group. Inability to process credit card payments from OTA's like Booking.com Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 15, 2023 Thank you for your fantastic review! We truly appreciate your support. We've noted your feedback on group folio and are committed to making improvements. AW Amiruddeen W. Satellite engineer Telecommunications ### "Good hotel management product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2022 Satisfied. Pros Managing cancellation and modification reservation request from guest.Product is easy to setup and use.Softinn support team is always there to support. Cons No weekend support by Softinn. Private training needs extra fees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR koven R. Front Office Asistant Hospitality ### "Honest review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 30, 2022 satisfied with the use,based on a daily softinn user Pros easy to navigate through,responsive and easy to catch up with the system Cons Unwanted bugs sometimes in creating reservation or during heavy bookings Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YS Ying Shing T. Hotel manager Hospitality ### "Easy to use software with affordable price " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 8, 2022 Pros Easy to use, cloud based system, attentive customer service Cons Could improve the calendar scrolling and dragging function when it comes to using the system in iPad Switched from [ZUZU](https://www.capterra.com/p/187615/ZUZU-Hospitality-Solutions/) Worst customer service ever, causing multiple times overbooked issue and lossing money because of their fault Alternatives considered [KWHotel](https://www.capterra.com/p/129404/KWHotel/) Reasons for choosing Softinn PMS Local company, easier to get customer service support Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Liow W. Manager Hospitality ### "Really useful but not specialized for Airbnbs users, if not will be perfect." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 3, 2022 No more double bookings with Softin PMS and channel manager! That's relieved. Overall experience is more targeted on hotellers. Pros Responsive and friendly customer service, simple UI, Multi-functional yet easy to use, the channel manager function is the best. Cons Some features target hoteller instead of homestay management. Less convenient to use on smartphone. Some settings is not friendly for multiple adjustment especially the inventory section. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kavytha S. Hotelier Hospitality ### "Kavy Hotel" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 May 5, 2022 So far is good, The soft in Team is very good n efficient Pros Convenient and easy to use. Save time. Cons So far I don't have any issue with the software. They are upgrading bit by bit.. there is alwys a improvement Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PL Peggy L. MANAGER Retail ### "non" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 28, 2022 easy access , simple Pros Easy access reservation for guest details and payment method Cons Guest database duplicate , hard to search for guest details . Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CS Chun Szen L. Director Hospitality ### "I have changed from EHORS to SoftInn" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 8, 2022 Very good experienced. On boarding is easy and with a dedicated team to assist with on boarding and an account manager to manage our account in the event of any issue. The \[SENSITIVE CONTENT\] of the company personally monitors these activates. Pros Its easy to use. Fully cloud based. Reasonably priced. Experienced and open to looking into customer requirements for ease of operations matter. Very fast customer service. Cons Still lacking a very few features but being developed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KP khoo P. consultant Hospitality ### "pms system" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 8, 2022 overall is ok and user friendly Pros the PMS system is easy understanding and friendly user. regular training provide for staff many type o f reporting is ready in system for review Cons PMS system is for hotel check in and out . not able to record sales from others channel Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CT Cheryn T. Director Hospitality ### "PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2020 Overall experience is good, I personally find their customer support is pretty excellent. They did more than I expected. Keep up with the good works. Pros \-This software is genuinely new. They have provided the basic software needs for hotelier which is easy for front office officer to use, its pretty straight forward. -Another thing would be the simple website template which is allowing us to have a platform to provide more info to the public & another channel -Constantly update & innovate new features of their software Cons \-I reckon IC reader is relatively important for all hotels. Its a bit inconvenient when front office has to manually input customer's data meanwhile customer has to wait a little longer to check in. -Extraction of sales report is always indicating some errors such as sales is calculated based on "the date of added payment" instead of sales date which make us have to do a double job by creating manual booking sheet in order to check and tally every single booking with Softinn sales report. -Another system error that constantly encounter is each time we edit the comment box in guest reservation page, the room charges will automatically change to ZERO. Alternatives considered [eSoft Planner](https://www.capterra.com/p/125063/eSoft-Planner-Software/) [Smart Hotel](https://www.capterra.com/p/40949/Smart-Hotel-Software/) Reasons for choosing Softinn PMS \[SENSITIVE CONTENT HIDDEN\] has convinced me to try their product although they are still new in the market. So far I am quite happy with Softinn team, especially the boss \[SENSITIVE CONTENT HIDDEN\]. They are very helpful and attentive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 2, 2020 Thanks Cheryn for your kind review, it's our pleasure to serve your hotel. In regards to your IC reader, we have just made it possible. Here's the link on how to use it https://www.youtube.com/watch?v=WfPkdBZZueo Keep the suggestions coming, we would love to hear them and work on them. Thanks! [View all Reviews](https://www.capterra.com/p/184353/Softinn-PMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.