# Softinn PMS Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Softinn PMS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more.

Source: https://www.capterra.com/p/184353/Softinn-PMS/pricing

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# 

 Softinn PMS Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Softinn PMS

## What is Softinn PMS?

Softinn PMS is an all-in-one hotel management solution built for hotels with less than 100 rooms. We have integration with the hotel kiosk, and it is API ready. It has the basics you need to operate a hotel - guest folio, housekeeping, shifts, group reservation, reports and channel manager integration. We differentiate by the product user-friendliness and some extras like the hotel kiosk integration, a pre-arrival web check-in system, and an API for you to extend its usage further.

## What is Softinn PMS used for?

[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)

Top alternative

Featured

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$59

Other, Per Year

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Softinn PMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://mysoftinn.com/&name=Softinn PMS)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Softinn PMS

4.5 (11)

VS.

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting Price

$59

Other, Per Year

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (11)

Ease Of Use

4.6 (1,524)

Value For Money

4.5 (11)

Value For Money

4.6 (1,456)

Customer Service

4.7 (11)

Customer Service

4.7 (1,497)

## Softinn PMS alternatives

[4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (461)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (259)](https://www.capterra.com/p/100831/OwnerRez/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/184353/Softinn-PMS/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reservations Management

4.7 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Front Desk Management

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Online Booking

4.5 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Credit Card Processing

3.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Accept and process credit card transactions

Third-Party Integrations

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Availability Indicator

4.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Indication whether a resource is available or protected from allocation

Softinn PMS 45 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Indication whether a resource is available or protected from allocation

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, manage, and send invoices or bills to customers

Setting up the amount/charge for per hour of work by a company or professional

Create, update, and manage bookings, itineraries, and reservations

Accounting functionality within the system, not requiring integration with third-party tools

Track and manage schedules and meetings via an integrated calendar

Manage various distribution channels, build relations with channel partners, and track their performance

Manage, organize, and store contact information

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Import and export data to and from software applications

Electronically collect payments for goods or services

Manage, store and organize emails within the system or via third-party apps

Track employee schedules, availability, and performance across projects and tasks

Long term accommodation for guests

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Global distribution system used by online travel agencies to track availability and manage reservations

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Manage, maintain and track the performance of assets and equipment

Manage and support multiple locations

More than one location

Book meetings and appointments through a website or digital platform

Report showing financial balance at the beginning and the end of the period, along with activity

Accept, record, and reconcile financial transactions

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

Track/optimize rates in relation to usage

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Send messages via SMS

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Built-in website builder or integration with third-party site

Creating, assign, and track jobs and/or tasks for work orders

Get Advice

We can help you find the software with the features you need.

Features

4.2 (11)

4.2

Based on 11 reviews

## Pricing

Value for money

4.5 (11)

Free Trial

Basic

$59.00

Other,Per Year

Value for money

4.5 (11)

4.5

Based on 11 reviews

## Integrations

[

PayPal](https://www.capterra.com/p/207944/PayPal/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/)[

Credit Card Terminal](https://www.capterra.com/p/171168/Credit-Card-Terminal/)[

D-EDGE](https://www.capterra.com/p/205670/D-EDGE-Booking-Engine/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (11)

4.7

Based on 11 reviews

## User reviews

Overall rating

4.5

Based on 11 reviews

Filter by rating

5(7)

4(3)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MB

Mariam B.

Management

Hospitality

### "Bestow Capsule Hostel Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 14, 2023

Pros

Easy to use, frequent training provided, great customer service.

Cons

Group bookings and group folio needs more development, unable to create a group folio and email it to one guest rather than having to email individual bookings to one group. Inability to process credit card payments from OTA's like Booking.com

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 15, 2023

Thank you for your fantastic review! We truly appreciate your support. We've noted your feedback on group folio and are committed to making improvements.

AW

Amiruddeen W.

Satellite engineer

Telecommunications

### "Good hotel management product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 15, 2022

Satisfied.

Pros

Managing cancellation and modification reservation request from guest.Product is easy to setup and use.Softinn support team is always there to support.

Cons

No weekend support by Softinn. Private training needs extra fees.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KR

koven r.

Front Office Asistant

Hospitality

### "Honest review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 30, 2022

satisfied with the use,based on a daily softinn user

Pros

easy to navigate through,responsive and easy to catch up with the system

Cons

Unwanted bugs sometimes in creating reservation or during heavy bookings

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

YS

Ying Shing T.

Hotel manager

Hospitality

### "Easy to use software with affordable price "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 8, 2022

Pros

Easy to use, cloud based system, attentive customer service

Cons

Could improve the calendar scrolling and dragging function when it comes to using the system in iPad

Switched from

[ZUZU](https://www.capterra.com/p/187615/ZUZU-Hospitality-Solutions/)

Worst customer service ever, causing multiple times overbooked issue and lossing money because of their fault

Alternatives considered

[KWHotel](https://www.capterra.com/p/129404/KWHotel/)

Reasons for choosing Softinn PMS

Local company, easier to get customer service support

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Liow W.

Manager

Hospitality

### "Really useful but not specialized for Airbnbs users, if not will be perfect."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 3, 2022

No more double bookings with Softin PMS and channel manager! That's relieved. Overall experience is more targeted on hotellers.

Pros

Responsive and friendly customer service, simple UI, Multi-functional yet easy to use, the channel manager function is the best.

Cons

Some features target hoteller instead of homestay management. Less convenient to use on smartphone. Some settings is not friendly for multiple adjustment especially the inventory section.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KS

Kavytha S.

Hotelier

Hospitality

### "Kavy Hotel"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

3/10

May 5, 2022

So far is good, The soft in Team is very good n efficient

Pros

Convenient and easy to use. Save time.

Cons

So far I don't have any issue with the software. They are upgrading bit by bit.. there is alwys a improvement

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PL

Peggy L.

MANAGER

Retail

### "non"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

April 28, 2022

easy access , simple

Pros

Easy access reservation for guest details and payment method

Cons

Guest database duplicate , hard to search for guest details .

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CS

Chun Szen L.

Director

Hospitality

### "I have changed from EHORS to SoftInn"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 8, 2022

Very good experienced. On boarding is easy and with a dedicated team to assist with on boarding and an account manager to manage our account in the event of any issue. The \[SENSITIVE CONTENT\] of the company personally monitors these activates.

Pros

Its easy to use. Fully cloud based. Reasonably priced. Experienced and open to looking into customer requirements for ease of operations matter. Very fast customer service.

Cons

Still lacking a very few features but being developed

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KP

khoo p.

consultant

Hospitality

### "pms system"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

February 8, 2022

overall is ok and user friendly

Pros

the PMS system is easy understanding and friendly user. regular training provide for staff many type o f reporting is ready in system for review

Cons

PMS system is for hotel check in and out . not able to record sales from others channel

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CT

Cheryn T.

Director

Hospitality

### "PMS"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 20, 2020

Overall experience is good, I personally find their customer support is pretty excellent. They did more than I expected. Keep up with the good works.

Pros

\-This software is genuinely new. They have provided the basic software needs for hotelier which is easy for front office officer to use, its pretty straight forward. -Another thing would be the simple website template which is allowing us to have a platform to provide more info to the public & another channel -Constantly update & innovate new features of their software

Cons

\-I reckon IC reader is relatively important for all hotels. Its a bit inconvenient when front office has to manually input customer's data meanwhile customer has to wait a little longer to check in. -Extraction of sales report is always indicating some errors such as sales is calculated based on "the date of added payment" instead of sales date which make us have to do a double job by creating manual booking sheet in order to check and tally every single booking with Softinn sales report. -Another system error that constantly encounter is each time we edit the comment box in guest reservation page, the room charges will automatically change to ZERO.

Alternatives considered

[eSoft Planner](https://www.capterra.com/p/125063/eSoft-Planner-Software/)

[Smart Hotel](https://www.capterra.com/p/40949/Smart-Hotel-Software/)

Reasons for choosing Softinn PMS

\[SENSITIVE CONTENT HIDDEN\] has convinced me to try their product although they are still new in the market. So far I am quite happy with Softinn team, especially the boss \[SENSITIVE CONTENT HIDDEN\]. They are very helpful and attentive.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 2, 2020

Thanks Cheryn for your kind review, it's our pleasure to serve your hotel. In regards to your IC reader, we have just made it possible. Here's the link on how to use it https://www.youtube.com/watch?v=WfPkdBZZueo Keep the suggestions coming, we would love to hear them and work on them. Thanks!

[View all Reviews](https://www.capterra.com/p/184353/Softinn-PMS/reviews/)

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