# Softinn PMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Softinn PMS the right Hospitality Property Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/184353/Softinn-PMS/reviews

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Softinn PMS

4.5 (11)

[View alternatives](https://www.capterra.com/p/184353/Softinn-PMS/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Softinn PMS

Ease of use

4.5

Customer Service

4.7

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Liow W.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Really useful but not specialized for Airbnbs users, if not will be perfect."

June 3, 2022

4.0

No more double bookings with Softin PMS and channel manager! That's relieved. Overall experience is more targeted on hotellers.

Pros

Responsive and friendly customer service, simple UI, Multi-functional yet easy to use, the channel manager function is the best.

Cons

Some features target hoteller instead of homestay management. Less convenient to use on smartphone. Some settings is not friendly for multiple adjustment especially the inventory section.

Review Source

CT

Cheryn T.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "PMS"

October 20, 2020

5.0

Overall experience is good, I personally find their customer support is pretty excellent. They did more than I expected. Keep up with the good works.

Pros

\-This software is genuinely new. They have provided the basic software needs for hotelier which is easy for front office officer to use, its pretty straight forward. -Another thing would be the simple website template which is allowing us to have a platform to provide more info to the public & another channel -Constantly update & innovate new features of their software

Cons

\-I reckon IC reader is relatively important for all hotels. Its a bit inconvenient when front office has to manually input customer's data meanwhile customer has to wait a little longer to check in. -Extraction of sales report is always indicating some errors such as sales is calculated based on "the date of added payment" instead of sales date which make us have to do a double job by creating manual booking sheet in order to check and tally every single booking with Softinn sales report. -Another system error that constantly encounter is each time we edit the comment box in guest reservation page, the room charges will automatically change to ZERO.

Alternatives considered

[eSoft Planner](https://www.capterra.com/p/125063/eSoft-Planner-Software/)[Smart Hotel](https://www.capterra.com/p/40949/Smart-Hotel-Software/)

Reason for choosing Softinn PMS

\[SENSITIVE CONTENT HIDDEN\] has convinced me to try their product although they are still new in the market. So far I am quite happy with Softinn team, especially the boss \[SENSITIVE CONTENT HIDDEN\]. They are very helpful and attentive.

Review Source

Response from Softinn

November 2, 2020

Thanks Cheryn for your kind review, it's our pleasure to serve your hotel. In regards to your IC reader, we have just made it possible. Here's the link on how to use it https://www.youtube.com/watch?v=WfPkdBZZueo Keep the suggestions coming, we would love to hear them and work on them. Thanks!

kP

khoo P.  
consultant  
Hospitality  
Used the software for: 6-12 months

### "pms system"

February 8, 2022

3.0

overall is ok and user friendly

Pros

the PMS system is easy understanding and friendly user. regular training provide for staff many type o f reporting is ready in system for review

Cons

PMS system is for hotel check in and out . not able to record sales from others channel

Review Source

YST

Ying Shing T.  
Hotel manager  
Hospitality  
Used the software for: Less than 6 months

### "Easy to use software with affordable price "

June 8, 2022

5.0

Pros

Easy to use, cloud based system, attentive customer service

Cons

Could improve the calendar scrolling and dragging function when it comes to using the system in iPad

Alternatives considered

[KWHotel](https://www.capterra.com/p/129404/KWHotel/)

Reason for choosing Softinn PMS

Local company, easier to get customer service support

Switched from

[ZUZU](https://www.capterra.com/p/187615/ZUZU-Hospitality-Solutions/)

Worst customer service ever, causing multiple times overbooked issue and lossing money because of their fault

Review Source

PL

Peggy L.  
MANAGER  
Retail  
Used the software for: 2+ years

### "non"

April 28, 2022

5.0

easy access , simple

Pros

Easy access reservation for guest details and payment method

Cons

Guest database duplicate , hard to search for guest details .

Review Source

MB

Mariam B.  
Management  
Hospitality  
Used the software for: Less than 6 months

### "Bestow Capsule Hostel Review"

September 14, 2023

4.0

Pros

Easy to use, frequent training provided, great customer service.

Cons

Group bookings and group folio needs more development, unable to create a group folio and email it to one guest rather than having to email individual bookings to one group. Inability to process credit card payments from OTA's like Booking.com

Review Source

Response from Softinn

September 15, 2023

Thank you for your fantastic review! We truly appreciate your support. We've noted your feedback on group folio and are committed to making improvements.

KS

Kavytha S.  
Hotelier  
Hospitality  
Used the software for: 1-2 years

### "Kavy Hotel"

May 5, 2022

4.0

So far is good, The soft in Team is very good n efficient

Pros

Convenient and easy to use. Save time.

Cons

So far I don't have any issue with the software. They are upgrading bit by bit.. there is alwys a improvement

Review Source

kR

koven R.  
Front Office Asistant  
Hospitality  
Used the software for: 1-2 years

### "Honest review"

September 30, 2022

5.0

satisfied with the use,based on a daily softinn user

Pros

easy to navigate through,responsive and easy to catch up with the system

Cons

Unwanted bugs sometimes in creating reservation or during heavy bookings

Review Source

AW

Amiruddeen W.  
Satellite engineer  
Telecommunications  
Used the software for: Less than 6 months

### "Good hotel management product"

December 15, 2022

5.0

Satisfied.

Pros

Managing cancellation and modification reservation request from guest.Product is easy to setup and use.Softinn support team is always there to support.

Cons

No weekend support by Softinn. Private training needs extra fees.

Review Source

CSL

Chun Szen L.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "I have changed from EHORS to SoftInn"

February 8, 2022

5.0

Very good experienced. On boarding is easy and with a dedicated team to assist with on boarding and an account manager to manage our account in the event of any issue. The \[SENSITIVE CONTENT\] of the company personally monitors these activates.

Pros

Its easy to use. Fully cloud based. Reasonably priced. Experienced and open to looking into customer requirements for ease of operations matter. Very fast customer service.

Cons

Still lacking a very few features but being developed

Review Source

JaL

Jian an L.  
Operations Director  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Exemplary client sercice"

July 31, 2020

5.0

They provide a profit, they provide the service that I would recommend to anybody. They go above and beyond the norm, very personal service.

Pros

The software is very easy to navigate and very well thought out

Cons

No real negatives, as any that arise are so swiftly and efficiently dealt with that they become irrelevant .

Reason for choosing Softinn PMS

The service and explanation

Review Source

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