# Page 2 | BrokerKit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is BrokerKit the right Real Estate Agency solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184493/BrokerKit/reviews --- BrokerKit 4.9 (59) [View alternatives](https://www.capterra.com/p/184493/BrokerKit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of BrokerKit ## Showing most helpful reviews Showing 26-50 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Mark R. Sr. Recruitment Consultant Real Estate Used the software for: 1-2 years ### "Brokerkit is a useful tool for our recruitment needs!" May 6, 2025 5.0 Good. No serious issues. Sometimes it is slow while entering information. Pros The system is user friendly and easy to navigate. Cons It "idles" at times. I do wish there were graphics and colorization for our drip campaigns, etc Review Source Response from BrokerKit May 8, 2025 Mark, thanks for the feedback! By the way you can add full HTML/CSS into any email in Brokerkit now which would get you the graphics and colorization you were hoping for in your drip campaigns. You can reach out to our support team on how to do that. DH David H. Broker Real Estate Used the software for: 2+ years ### "Comprehensive but easy to use. " April 9, 2025 5.0 Sure! Here’s a revised version of your review with a more polished tone: Brokerkit is a user-friendly platform that makes it simple to track my leads—whether I’m reaching out by phone, email, or text. It offers all the essential features you’d expect from a solid contact management system. Pros The easy of use and the comprehensive way I can stay in touch with my leads. Cons I’m not sure I have any negative feelings about Brokerkit. Review Source Response from BrokerKit April 10, 2025 David, thanks for the feedback and being a loyal customer! AP Alex P. Director of Sales Real Estate Used the software for: 1-2 years ### "A great tool!" March 7, 2025 5.0 There were some learning and growing pains that I had to overcome at first, but once I learned the system it made other systems look a little archaic. This has driven forward both existing agent and new applicant recruitment Pros The automations, tracking, and the CRM/ATS itself. Cons Non auto-refreshing data is probably its biggest drawback Review Source Response from BrokerKit March 10, 2025 Thanks for the feedback Alex! As an FYI we do have automated updates with our Relitix integration. Please reach out to our support team to hear more about that. DP Dana P. Admin Real Estate Used the software for: 6-12 months ### "Amazing platform!" November 11, 2025 5.0 Great!!!! I use this platform weekly! It makes it super easy for me to send a mass text or email without having to do it multiple times Pros Great tool for recruiting! At a real estate company it’s a key thing to do this! I can send a mass email or text to all 8,000 of my contacts Cons I don’t like the login process. As an admin I am always on my bosses account and logging in through his account using Gmail could be difficult Review Source CD Chris D. Sr Strategic Growth Manager Real Estate Used the software for: 1-2 years ### "Brokerkit will help you grow your business" January 15, 2025 5.0 Overall the experience has been strong. Brokerkit has helped me establish systems that are working to grow our business. Pros It's a set it and forget it type of system. It helps create workflows and remind you of tasks. It keeps you on track for success. Cons There are some issues and bugs that still need to be worked out. If you are careful it won't affect much, but if you make a mistake like I have you can spam prospects unintentionally. Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) No longer using Salesforce. We migrated the business away from that ecosystem. Review Source BN Bethany N. Director of Broker Engagement Real Estate Used the software for: 6-12 months ### "The Simple Solution We Needed" March 12, 2025 5.0 Their support is very responsive and acts quickly to resolve any issues, which are rare. Our agents are better cared for, and our recruiting has picked up by a huge amount since we started using Brokerkit. Pros It's simple to use, but has all the functionality that we need. We're easily able to keep track of all our prospective recruits and existing agents who may need some contact. Cons It took me a hair longer that I would have liked to get familiar with the filters because I was making it harder than it actually was. Review Source Response from BrokerKit March 13, 2025 Bethany, thanks for the feedback! We really value you as a customer and LOVE hearing your recruiting has ramped working with us. AE Amy E. Agent Services and Office Administrator Real Estate Used the software for: 6-12 months ### "Can't recommend it enough!" September 19, 2024 5.0 Absolutely wonderful. The most updated, modern and easy to use Brokerage CRM we have used! Pros How simple the platform is to use. I love the labels, details within a contact and how easy it is to send a mass email and/or text to one of our groups of labels. I also love the track record/history it keeps within each contact! Cons My only negative is that I cannot save a CC email contact within an email template. Other than that, we have no complaints! Alternatives considered [Brivity Platform](https://www.capterra.com/p/207393/Brivity-CRM/) Reason for choosing BrokerKit We used Brivity for our Team CRM so it was familiar but after our Brokerkit demo, we were blown out of the water with Brokerkit and all that it has to offer. Review Source Response from BrokerKit September 25, 2024 Amy, Thanks so much for your feedback! Below is a link to an idea in our product idea portal to add cc and bcc in email templates. Please go vote on the idea to help push it up on our roadmap and get updates on that. https://ideas.brokerkit.com/ideas/BKPD-I-736 Jim Turner Founder/CEO Brokerkit AB Amy B. Regional Sales Manager Real Estate Used the software for: 6-12 months ### "Quick To Respond" June 25, 2025 5.0 BrokerKit has always been very good, and they have been quick to give suggestions and answers. They have fantastic training. Pros Whenever I have jumped on BrokerKit's chat forum, someone has been quick to respond and find a solution. Cons That the same issue happened again, however it was my fault for not clearing the cookies. I simply forgot about that. Review Source HK Hannah K. Vice President Real Estate Used the software for: 1-2 years ### "BrokerKit has EXCEPTIONAL client care service!" November 24, 2025 5.0 Pros Their customer service is very attentive, they answer emails quickly and resolve issues without any hassle Cons Some of the interface takes time getting use to, sometimes it takes a lot of clicks to do an otherwise simple function Review Source AS April S. Broker Owner Real Estate Used the software for: Less than 6 months ### "Highly recommend" December 12, 2024 5.0 My experience has been great. It came to me very recommended and I would recommend it again to anyone. Pros The onboarding was so helpful - Manu took me step by step through process and showed me where to go and what to do. Cons Not much - it has been all positive so far. Review Source Response from BrokerKit December 13, 2024 April, thanks for your feedback! We appreciated you as a customer and taking time to provide your feedback on how it has been going. We are super focused on creating referrals from happy customers so great to hear you were a referral! JS Josh S. Team Leader Real Estate Used the software for: 2+ years ### "Brokerkit allows consistency while integrating video, text, email" November 11, 2024 5.0 Overall, pleased with functionality, and appreciate texting capability without need to pay for 3rd party texting service. Pros Functionality of embedding video/text/email via campaigns. Cons Limitations of email deliverability until email domain is verified. But grateful for being made aware of what needs to be done. Review Source Response from BrokerKit November 19, 2024 Josh, thanks so much for your rating. We really appreciate your feedback and having you as a customer. LB Liz B. Market Center Tech Trainer Real Estate Used the software for: 1-2 years ### "Solid Program" March 11, 2025 5.0 Overall it works well as intended! We have a few hiccups with contacts ending up on the suppression list, but it's easy to remedy. Pros Convenient way for all Team members to have a way to communicate via text and email. Cons Occasional delays with bulk actions without notification of that delay, so we send duplicates. Review Source CG Camila G. Real Estate Real Estate Used the software for: Less than 6 months ### "Excellent platform" February 18, 2025 5.0 I am just beginning to explore the platform but so far I have found it very intuitive to use. Pros I think it is a very complete tool for managing real estate agent contacts. It has many beneficial strategies for the company when connecting with their agents. Cons My predominant language is Spanish. It would be wonderful to find the platform in this language. I know that they have already subtitled some tutorials with the Spanish language and I think it is an excellent step to start with. Review Source Response from BrokerKit February 19, 2025 Camila, thanks so much for your feedback! We appreciate having you as a customer. CR Chris R. Director Human Resources Real Estate Used the software for: 6-12 months ### "Great recruitment asset" December 4, 2024 5.0 It's been a good tool but at the end of the day, it is only a tool. The recruitment team has to have the time to reach out to agents personally in order to engage them. This is only a start and does not replace calling agents. Pros The ease of setting up an email campaign and integrating text into it make this a invaluable tool in the recruiter's arsenal! Cons I can not think of any negatives at this time Review Source Response from BrokerKit December 10, 2024 Chris, thanks so much for your feedback and we really value you as a customer. Definitely agree that you need to be ready to make calls to get results. RC Rodney C. Managing Broker Real Estate Used the software for: Less than 6 months ### "I love BrokerKit!" October 8, 2024 5.0 Seamless easy-to-learn platform. It helped me jumpstart a new brokerage recruiting campaign. Pros It is great for sending campaign emails and tracking leads. I love the training videos. Cons I had no reservations or cons with BrokerKit. Review Source Response from BrokerKit October 16, 2024 Rodney, thanks so much for the feedback! We appreciate the opportunity to work with you to grow your brokerage. VR Verified Reviewer Director of Marketing Real Estate Used the software for: 6-12 months ### "Love Using BrokerKit" May 18, 2021 5.0 I love using BrokerKit - it makes my life so much easier when it comes to recruiting and also retaining agents. I really love their text option - so I can send reminders out and see who has opened them. I also like to see who has clicked through and opened my recruiting emails. Also, their training is great. Pros I love both the recruiting features, as well as retention. They were also super hands on with training our admins. Cons The only thing that I would change about this software, would be to send detailed reporting, or for it to pull real time data on agents vs. having to re-upload this data every so often. Review Source Response from BrokerKit July 15, 2021 Thank you so much for your kind words! Brokerkit has the functionality to access activity reports and individual pipeline reporting! You're able to pull real time data from your MLS, and use that to easily update your Brokerkit leads and team. We love to receive such great feedback from our customers about our product AND our Success team! CT Chris T. Executive Assistant Real Estate Used the software for: Less than 6 months ### "Great for recruiting and retention management!" February 24, 2021 5.0 I think it will be a big help to our managers for streamlining their recruiting and retention tasks by having everyone in the same program. Again, we are fairly new to the program, so may not be aware of all of the features. Our in-house training was real good, so you must have done a great job training her. (\[SENSITIVE CONTENT HIDDEN\] of our corp. office) Customer service is AMAZING!!! \[SENSITIVE CONTENT HIDDEN\] knows his product and is friendly and easy to understand when he explains something. Everyone I've spoken with there has been great. Pros Like that the agent lists could be imported from Excel. Like that you can move a recruit to a team member once affiliated, and all of the notes move with them. Like the reminders. There's actually more features that look great, I just haven't had a chance to play with them yet. Like the reports. Cons Sometimes I have to search around to find a title or task. For instance, once a recruit has been hired, there's no button to click to move them to retention. Would be easier if there was a direct transfer option from recruiting to retention. (Forgive me if there is, and I just haven't found it!) The term "backlog" was a bit confusing at first. Might make more sense to label it something else. I think of backlogged as a status indicating that I am behind on the tasks. I don't think "unassigned" will work because that's used elsewhere. "Taskless" LOL! We're not sure about the texting feature because the program uses their own phone numbers rather than the managers' cell #s. Our managers also like using video for recruiting, but are not able to. Review Source Response from BrokerKit March 1, 2021 Thank you so much for your kind words! Brokerkit has the functionality to easily add profiles to retention. Due to current regulations companies are not allowed to send text messages from a user's personal number on behalf of that user. We reached out to Chris directly to explain all of this. JM Jan M. Assistant Team Leader Real Estate Used the software for: 1-2 years ### "We love BrokerKit" February 22, 2021 5.0 I have found BK to be a wonderful product. I have always gotten top notch service from support. They are great about helping me integrate the latest data from BrokerMetrics when I have asked for help Pros BrokerKit is a great product. I love the smart campaigns!v It is so easy to set up an automated system to contact people in my pipeline. I also love the integration with my Google calendar. I can set an appointment with someone through the system and it shows up on my calendar :-) Cons I wish there was an app for my phone. When recruits text back sometimes it can be hard for me to tell who they are on my phone. I have my phone to delete texts after 30 days and so I lose their name in the text after that. Review Source Response from BrokerKit February 26, 2021 We have existing functionality for mobile usage and identifying contacts sending messages, and the Brokerkit customer success team reached out to Jan to update her on how to use these features. PM Paige M. Team Leader Real Estate Used the software for: 6-12 months ### "Simplified my recruiting pipeline communication" March 22, 2021 5.0 We have effortlessly been able to connect (with great conversion) with recruits in our market. Also, customer service has been incredibly helpful anytime an issue has come up. It's an awesome solution for our organization. Pros One cool feature was that it came with pre-loaded campaigns. We were able to tweak and customize our Smart Campaigns. Also, the entire platform is incredible user friendly for all of our team. Cons There isn't integration with BrokerMetrics which means that agent production numbers need to be updated periodically in order to have accurate information. I don't necessarily expect Broker Kit to have this, but it was added time and effort. Review Source Response from BrokerKit March 23, 2021 Paige, thank you so much for your kind words! Brokerkit reached out to Paige directly to let her know we are working on MLS integration for a future release. HO Hector O. Broker Associate, Market Leader Real Estate Used the software for: Less than 6 months ### "Outstanding Customer Service " January 26, 2021 5.0 The month of January has been dedicated to retention of my own agents. February I will transition to include the selection (recruiting) side of it. Pros I reached out to for support on a Friday evening and first thing Monday morning I received an email with an acknowledgment that you would be looking into my request. It wasn’t more than a couple of hours and your research team \[SENSITIVE CONTENT HIDDEN\] found the solution and took care of it right there and then. Software is so intuitive, easy to navigate and extremely user friendly. Cons It’s not a Con: I’m just new to BrokerKit and have not explored the campaigns yet. Review Source Response from BrokerKit November 24, 2024 Thanks Hector! We look forward to working with you to elevate your agent recruiting and retention. We are there to help so please reach out for support of jump on office hours in our training calendar for help. AA Alex A. Market Director Real Estate Used the software for: 6-12 months ### "Best recruiting platform so far!" April 26, 2021 5.0 I like the text/email campaigns and the ease of use for them. The Data is off, not sure if that's because the parameters that were given or the choice of MLS data? Pros The layout is well thought out, you can see all your daily, weekly stuff to do at a glance. Cons That I don't have access to check an agent's production if they're not in my leads through BrokerKit. I guess our company set it up this way?? I have to use Brokermetrics to check an agents #'s and then to input a new lead in to BrokerKit. Review Source Response from BrokerKit April 28, 2021 Alex, thank you for your kind words! Brokerkit does have the ability to store production values for agents added to the database, our support team reached out to Alex directly to explain how to do this. AS April S. Director of Agent Growth and Development Real Estate Used the software for: Less than 6 months ### "New User" April 15, 2021 5.0 We have set up several campaigns to use whether recruiting or retention. We love how user friendly the software is. We also like how organized it keeps our communications. How easily we can create tasks, campaigns and how much time the software saves us in doing them. Overall we are very pleased with the system! It's perfect for our group! Pros I love the campaign feature. It takes only a few minutes to set up but saves me a lot of time in the long run. I love being able to email and text right out of the system. I am able to keep communication in one spot and am able to make personal notes or set up tasks whether I am doing a recruiting or retention functions. In general, the system is very user friendly. Cons Hardest part was organizing and uploading our database..and it wasn't that difficult. Reason for choosing BrokerKit I am new and don't have the intel on why we chose Brokerkit. Review Source Response from BrokerKit July 15, 2021 Thank you so much for your kind words, April! Campaigns are one of the best features to keep in touch with your team and leads that you're recruiting. We do our absolute best to ensure that data imports and organization are as seamless as possible! JF Joe F. Owner Real Estate Used the software for: 1-2 years ### "Finally a recruiting software solution!" February 22, 2021 5.0 Fabulous Pros Campaigns are great as well as reminders and scheduling! Cons I would like some custom updates for adding nice notes on holidays. I would also like to know if a broker switched companies recently. Review Source Response from BrokerKit November 24, 2024 Thanks Joe! We do have holiday campaigns in our campaign library. Also with the addition of our recent feature called agent alerts you can track when agents switch brokerages. Please reach out to customer success team for details on how to use those 2 features. SJ Stephen J. Team Leader Real Estate Used the software for: 1-2 years ### "Couldn't Be Happier" July 19, 2019 5.0 Overall- VERY satisfied! Pros I LOVED how easy and simple it was to send automated, mass campaigns that I could still customize to a specific audience. WIth BrokerKit, I was able to target specific groups effectively and efficiently. Cons The ONLY thing I didn't like is the delay from the time I set up a campaign to the time it goes out. Reason for choosing BrokerKit N/A Review Source AA Alicia A. TL Real Estate Used the software for: 1-2 years ### "Highly Recommend!" July 24, 2019 4.0 Allows me to stay on track/follow up. The staff is very helpful and supportive. Pros Ease of use. Customer service. I don’t care for software that takes too long to learn to use. Cons Difficulty attaching large files. Does not integrate with broker metrics. Review Source Similar Products Featured