--- title: "MyProvider Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MyProvider Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/184553/Conntac/" page_type: "product" language: "en" --- # MyProvider Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) MyProvider ## What is MyProvider? MyProvider is a self-service solution for internet service providers, enabling users to manage existing connections independently. It combines a smartphone app for customers with a dashboard for service staff. The app allows users to handle setup, troubleshooting, and problem resolution without technical support. Key features include a router setup assistant, WLAN optimization tools, interactive troubleshooting guides, and a camera scan function. The platform can be integrated with marketing channels, customer portals, and ticketing systems. MyProvider connects self-service with human support, directing users to service channels when needed. The dashboard helps staff manage inquiries efficiently. ## What is MyProvider used for? [Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MyProvider?[Manage this product listing](https://www.g2.com/products/myprovider/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MyProvider 0.0 VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (22,764) Value For Money 0.0 (0) Value For Money 4.4 (15,320) Customer Service 0.0 (0) Customer Service 4.5 (13,577) ## MyProvider alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about MyProvider Overview ### What company size and specific industries is MyProvider built for? MyProvider is designed for internet service providers, telecommunications companies, regional providers, city utilities, and customer service departments. It fits organizations in these sectors that need a tool for managing service operations and customer support, from local providers to larger communications and utility teams. Features and Usability ### What are the key features of MyProvider? MyProvider offers CRM, support ticket management, call center management, and queue management for customer service operations. It also includes multi-channel communication, a customer portal, and a self service portal, plus real-time monitoring, reporting & statistics, alerts/escalation, and AI Copilot for assistance and analytics. Getting Started and Support ### What training and onboarding options does MyProvider offer? MyProvider provides live online training sessions for teams getting started. These sessions support guided setup and direct instruction in a remote format, allowing users to follow along with a trainer and review product steps in real time. Getting Started and Support ### What customer support options does MyProvider offer? MyProvider provides phone support, 24/7 live rep, and chat. Users can contact support by phone or chat at any time through live representatives. No reviewer feedback on support experience is available, so response speed and helpfulness cannot be assessed here. ## Features AI summary Based on 5,357 Customer Service reviews Capterra data shows that buyers of customer service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) MyProvider supports all three features that reviewers rate highest: **Support Ticket Management**, **Call Center Management**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer requests in one place, handle phone-based support more effectively, and stay connected across multiple service channels, allowing teams to respond faster and deliver more consistent customer experiences. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Portal A website or login for customers to access information Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics MyProvider 11 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Portal: A website or login for customers to access information - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Support Ticket Management: Allow customers/users to submit support queries and service requests --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.