--- title: "Boost.AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Boost.AI Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more." source_url: "https://www.capterra.com/p/184561/Boost-AI/" page_type: "product" language: "en" --- # Boost.AI Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Boost.AI ## What is Boost.AI? boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. boost.ai is recognized as a Leader in Gartner’s 2025 Magic Quadrant for Conversational AI Platforms. ## What is Boost.AI used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Generative AI](https://www.capterra.com/generative-ai-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $50000 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Boost.AI?[Manage this product listing](https://www.g2.com/products/boost-ai/claim_requests/new?auto=true) ## Boost.AI Overview Updated September 2026 AI summary Boost.AI enables organizations of all sizes to automate and enhance customer and employee interactions through AI-driven chatbots, virtual assistants, and live chat. Supporting natural language processing, intent recognition, generative AI, and multi-channel communication, it offers code-free development, customizable branding, and sentiment analysis, and is deployed via cloud or web on multiple operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Boost.AI 4.8 (23) VS. [4.6 (89)](https://www.capterra.com/p/10020130/Gemini/reviews/) Starting Price $50000 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (23) Ease Of Use 4.8 (725) Value For Money 4.7 (20) Value For Money 4.6 (708) Customer Service 4.7 (19) Customer Service 4.2 (646) ## Boost.AI alternatives Highest Rated [Blaze](https://www.capterra.com/p/10013921/Blaze/) [4.8 (725)](https://www.capterra.com/p/10013921/Blaze/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10013921/Blaze/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (399)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [1min.AI](https://www.capterra.com/p/10020011/1min-AI/) [4.7 (494)](https://www.capterra.com/p/10020011/1min-AI/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10020011/1min-AI/) [Replit](https://www.capterra.com/p/10011212/Replit/) [4.4 (159)](https://www.capterra.com/p/10011212/Replit/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011212/Replit/) [View all alternatives](https://www.capterra.com/p/184561/Boost-AI/alternatives/) ## FAQs about Boost.AI Overview ### Which roles and teams benefit most from Boost.AI? Boost.AI is most used by customer service teams, consultants, and business leaders who need to automate support and improve response quality. Developers and AI trainers use it to build and refine conversational flows, while managers, commercial leads, and executives rely on it to scale service operations and improve customer interactions. Answer based on 23 reviews Overview ### What company size and specific industries is Boost.AI built for? Boost.AI is designed for organizations in banking, financial services, insurance, telecommunications, utilities, the public sector, eCommerce, energy, internal support, HR, government agencies, travel, and automobile industries. The target audience includes companies and institutions that need customer or employee support across these sectors. Features and Usability ### What are the key features of Boost.AI? Boost.AI offers AI and machine learning features such as chatbots, intent recognition, natural language processing, generative AI, and sentiment analysis. It also includes live chat, multi-channel communication, knowledge base management, workflow management, real-time analytics, alerts/escalation, and third-party integrations for customer service and engagement. Integrations ### Which third-party tools and platforms does Boost.AI integrate with? Boost.AI integrates with customer service and communication platforms including Freshdesk, Zendesk Suite, Freshchat, LivePerson, Genesys Cloud CX, and Microsoft Teams. It also connects with Salesforce Platform, Dynamics 365, Slack, WhatsApp, Twilio, Zoom Workplace, Google Voice, Meta for Business, UiPath, AzureDesk, and Giosg. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Boost.AI offer? Boost.AI provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled presentations, documentation offers written reference materials, and videos provide recorded walkthroughs for self-paced review. Answer based on 5 reviews Getting Started and Support ### What customer support options does Boost.AI offer? Boost.AI provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users say these options support faster customer service, better engagement, and always-on availability, with chat helping reduce routine interactions and shorten conversation times while improving service for both customers and agents. Answer based on 4 reviews ## Features AI summary Based on 1,278 Artificial Intelligence reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Boost.AI supports **Natural Language Processing**. However, it does not include **Automated Responses** or **Language Detection**. Instead, it offers other features that reviewers also rate as important, including **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**). These features can help businesses manage customer conversations in real time, improve response quality, and give teams better tools to handle inquiries efficiently. Natural Language Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Chatbot 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Content Generation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Generative AI can be employed to generate content in different forms, such as text, images, music, and videos Generative AI 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Use AI to generate content in the form of text, images, videos, etc. Boost.AI 55 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content Generation: Generative AI can be employed to generate content in different forms, such as text, images, music, and videos - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Intent Recognition: Helps understand a user's intentions/actions - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Personalization and Recommendation: Generative AI models can create personalized recommendations for users based on their preferences and behavior. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (23) 4.7 Based on 23 reviews ## Pricing Value for money 4.7 (20) Free Trial Basic $50,000 Per User,Per Year Value for money 4.7 (20) 4.7 Based on 20 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (19) 4.7 Based on 19 reviews ## User reviews Overall rating 4.8 Based on 23 reviews Filter by rating 5(19) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LS Laura S. Benefits Manager Financial Services ### "AI is a good addition!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2025 Pros The product is very easy to implement and provides consistent responses. It frees up capacity to allow for more difficult queries to be answered by a person. I truly believe in using AI within the workplace and this has been a good addition. Cons At times, Boost.ai did not detect the right type of query which meant that it left some people frustrated. It has got a lot better. I wish it would remember the style of writing, e.g. more formal, between instruction. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Jelle D. Software Engineer Computer Software ### "AI chat made possible easily" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 5, 2022 My overall experience of Boost.AI is great, it's simply good software. Pros We've used multiple AI chat software products, I noticed that Boost.AI works simply really well. Every AI chat bot requires some setup but this was really easy with Boost.AI. I think this is due to the neutral language processing. Something else I liked about Boost.AI is that is was also easy for our team to learn using the software. Cons I can't think of anything that I disliked about Boost.AI. If I had to say something, then I'd say to support more languages. Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Markus M. Consultant Management Consulting ### "The best conversational AI on the market" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 3, 2020 More efficient customer service with higher service level and better customer engagement and experience. Pros The best NLP capabilities of the chatbot solutions on the market and easy to develop and implement. Cons The solution could be more configurable for the admins/developers and the pricing is also reflecting the quality of the solution. Alternatives considered [Jenny](https://www.capterra.com/p/151137/Jenny/) [BrassRing](https://www.capterra.com/p/10003158/Infinite-Talent/) Reasons for choosing Boost.AI Boost.ai has the best natural language processing capabilities, which means that the creation of a sophisticated chatbot is the easiest with Boost.ai solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jari A. CEO & Co-Founder Information Technology and Services ### "Great Conversational AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 3, 2020 Great tool to automate customer service Pros Superior NLP performance, easy to train AI, highly packaged and easy to use, easy to integrate to back-end. Cons Could be easier to expand/hook to complementary products, could have more open API's to access and modify data. Reasons for choosing Boost.AI Most packaged approach, superior performance in NLP, easy to train Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Jacob F. Managing Consultant & Team Manager Information Technology and Services ### "Boost chatbot " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 11, 2020 Pros Easy to create good customer experience with the tool Cons Better overview of intents when the bot gets huge Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KO Kjell Olav H. Senior Consultant Information Technology and Services ### "Boost.ai" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2020 Pros Boost.ai's Conversational AI platform is a joy to work with. It's equipped with all the necessary enterprise features, easy to use (without coding) and extremely scalable due to world class NLU. It's easy to integrate with other systems and customer channels, enabling customers to develop transactional Virtual Assistants. Cons There's nothing special that comes to mind. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User VP, Partnerships Computer Software ### "Virtual Assistant" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 5, 2020 Positive overall experience. Great team, with very responsive PMs and partner resources. Pros Pre-built modules within the sectors it was needed. Clean interface with easy to access tutorials. Cons Too early to say. The collaboration is still in it's early stages, but so far there isn't anything which stands out as a deficiency. Reasons for choosing Boost.AI Boost has a very intuitive User experience and that is something that is vital to the adoption of any new technology platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Marivi M. AI Trainer Computer Software ### "I strongly recommend to become boost.ai business partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2020 Pros This software has many tools for AI trainers, I can understand how it works with AI predictions, It has great analytics tools and strong model training features. I can manage the entire process of the virtual agent implementation.It is very easy to use, it can be connected to other software through APIs.The company has good learning materials, same as marketing, webinars, news, etc. Cons I'm looking forward for more languages to be supported. I would like to see more features for building voice agents. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Marcos Daniel M. Co Founder Information Technology and Services ### "Robust conversational AI platform that help us build advance virtual agents without coding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2020 Boost.ai helped us (Wize AI) support the Baltic languages (Estonian, Latvian, Lithuanian, Russian) when almost no international companies wanted to do it, for conversational AI solutions. Pros The platform is easy to master as the e-learning material is well developed and easy to digest. All the existing features offer us the capability to govern the virtual agents and control what happen during the conversations with citizens and customers. There is no black box. I also appreciate a lot the number of reports and analytics boost.ai has. I can see that our customers are taking advantage of the self-learning features (the platform suggests what intents we should add and even training data we can use) and integration with existing human chat solutions. Cons Even though boost.ai platform offers many pre-made virtual agents or modules (for banks, insurance, telco, municipalities, COVID-19 crisis, HR) I believe that customers will benefit even more if there are more pre made agents (some for specific roles) available. Alternatives considered [Teneo](https://www.capterra.com/p/180715/Artificial-Solutions/) [IBM Watson OpenScale](https://www.capterra.com/p/201354/IBM-Watson-Openscale/) Reasons for choosing Boost.AI I believe boost.ai offers better value for the money and that it has all the tools to develop the type of conversational AI agents we will be proud of. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Marc H. Manager Information Technology and Services ### "Best-in-class Conversatinal AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 4, 2020 24/7 availability Scalable customer service - especially during Corona crsis Deep integrations to back-end systems allow for personalization of services Pros By far out-classes competitive NLP/NLU models, especially in the Nordic languages. High focus on Research and product development in close sparring with partners and customers. Cons Certain aspects of enterprise readiness is still in development, or only recently implemented. Alternatives considered [Amelia](https://www.capterra.com/p/180818/IPsof-Amelia/) [Dialogflow](https://www.capterra.com/p/180853/Dialogflow/) [Teneo](https://www.capterra.com/p/180715/Artificial-Solutions/) Reasons for choosing Boost.AI Strongest NLP and NLU in Nordic languages Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/184561/Boost-AI/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.