--- title: "Boost.AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Boost.AI Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/184561/Boost-AI/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Boost.AI Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Boost.AI ## What is Boost.AI? Intelligent chatbot powered by conversational and generative AI to deliver round-the-clock customer service. User-friendly conversational builder enables you to provide branded support at every stage of the customer journey, while the intent hierarchy system makes it easy to create intricate flows that understand and adapt to customer needs. Highly customizable and able to seamlessly integrate with your existing technology stack, boost.ai’s chatbot empowers you to launch a transformative CX in days, not weeks. ## What is Boost.AI used for? [Generative AI](https://www.capterra.com/generative-ai-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $50000 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Boost.AI?[Manage this product listing](https://www.g2.com/products/boost-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Boost.AI 4.8 (23) VS. [4.6 (99)](https://www.capterra.com/p/10020130/Gemini/reviews/) Starting Price $50000 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (23) Ease Of Use 4.8 (408) Value For Money 4.7 (20) Value For Money 4.6 (354) Customer Service 4.7 (19) Customer Service 4.2 (330) ## Boost.AI alternatives [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (408)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) Highest Rated [Blaze](https://www.capterra.com/p/10013921/Blaze/) [4.8 (725)](https://www.capterra.com/p/10013921/Blaze/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10013921/Blaze/) [Replit](https://www.capterra.com/p/10011212/Replit/) [4.4 (159)](https://www.capterra.com/p/10011212/Replit/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011212/Replit/) [1min.AI](https://www.capterra.com/p/10020011/1min-AI/) [4.7 (501)](https://www.capterra.com/p/10020011/1min-AI/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10020011/1min-AI/) [View all alternatives](https://www.capterra.com/p/184561/Boost-AI/alternatives/) ## FAQs about Boost.AI Overview ### Which roles and teams benefit most from Boost.AI? Boost.AI is most used by customer service managers, support specialists, and consultants handling recurring customer questions and case requests. Software engineers, developers, and AI trainers build, train, and maintain conversational workflows. Commercial, business development, finance, and executive leaders use it to improve service access, monitor adoption, and support digital service initiatives. Answer based on 23 reviews Overview ### What company size and specific industries is Boost.AI built for? Boost.AI is designed for organizations in banking, financial services, insurance, telecommunications, utilities, public sector, eCommerce, energy, internal support, HR, government agencies, travel, and automobile sectors. It is best suited for companies that need customer service or internal support automation across regulated and service-heavy industries. Features and Usability ### What are the key features of Boost.AI? Boost.AI offers chatbot, live chat, and real-time consumer-facing chat for customer conversations, plus intent recognition, natural language processing, and sentiment analysis. It also includes knowledge base management, workflow management, alerts/escalation, reporting/analytics, customer service analytics, and third-party integrations for support operations. Integrations ### Which third-party tools and platforms does Boost.AI integrate with? Boost.AI connects natively to Microsoft Teams, Slack, Zoom Workplace, Salesforce Platform, Dynamics 365, Zendesk Suite, Freshdesk, Freshchat, Genesys Cloud CX, LivePerson, Twilio, WhatsApp, Meta for Business, Google Voice, UiPath, and AzureDesk. These integrations cover collaboration, CRM, contact center, messaging, and automation platforms. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Boost.AI offer? Boost.AI provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer group learning, documentation provides written reference material, and videos allow self-paced review of product topics. Answer based on 5 reviews Getting Started and Support ### What customer support options does Boost.AI offer? Boost.AI provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Reviewers describe the support experience as effective for customer service, with chat helping reduce human interactions, shorter conversations, better engagement, and round-the-clock availability that supports higher service levels. Answer based on 4 reviews ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Boost.AI supports **Natural Language Processing**. However, it does not include **Automated Responses** or **Language Detection**. Instead, it offers other features that reviewers also rate as important, including **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**). These features can help businesses manage customer conversations in real time, improve response quality, and give teams better tools to handle inquiries efficiently. Natural Language Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Chatbot 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Content Generation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Generative AI can be employed to generate content in different forms, such as text, images, music, and videos Generative AI 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Use AI to generate content in the form of text, images, videos, etc. Boost.AI 55 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content Generation: Generative AI can be employed to generate content in different forms, such as text, images, music, and videos - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Intent Recognition: Helps understand a user's intentions/actions - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Personalization and Recommendation: Generative AI models can create personalized recommendations for users based on their preferences and behavior. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (23) 4.7 Based on 23 reviews ## Pricing Value for money 4.7 (20) Free Trial Basic $50,000 Per User,Per Year Value for money 4.7 (20) 4.7 Based on 20 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (19) 4.7 Based on 19 reviews ## User reviews Overall rating 4.8 Based on 23 reviews Filter by rating Counts reflect reviews available in this feed. 5(19) 4(4) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful LS Laura S. Benefits Manager Used the software for: I used a free trial ### "AI is a good addition!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2025 Pros The product is very easy to implement and provides consistent responses. It frees up capacity to allow for more difficult queries to be answered by a person. I truly believe in using AI within the workplace and this has been a good addition. Cons At times, Boost.ai did not detect the right type of query which meant that it left some people frustrated. It has got a lot better. I wish it would remember the style of writing, e.g. more formal, between instruction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Co Founder Used the software for: 3-5 years ### "Robust conversational AI platform that help us build advance virtual agents without coding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2020 Boost.ai helped us (Wize AI) support the Baltic languages (Estonian, Latvian, Lithuanian, Russian) when almost no international companies wanted to do it, for conversational AI solutions. Pros The platform is easy to master as the e-learning material is well developed and easy to digest. All the existing features offer us the capability to govern the virtual agents and control what happen during the conversations with citizens and customers. There is no black box. I also appreciate a lot the number of reports and analytics boost.ai has. I can see that our customers are taking advantage of the self-learning features (the platform suggests what intents we should add and even training data we can use) and integration with existing human chat solutions. Cons Even though boost.ai platform offers many pre-made virtual agents or modules (for banks, insurance, telco, municipalities, COVID-19 crisis, HR) I believe that customers will benefit even more if there are more pre made agents (some for specific roles) available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head of Commercial Used the software for: Less than 1 year ### "Amazing value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2020 Boost.ai help reduce the traffic to the expensive contact centres by giving customers access to an intelligent chatbot. Boost.ai are easy to work with and provide value within three months. Pros This product is very easy to set-up and easy to learn for our employees. It has a great business case and the AI is truly amazing. Cons If I have to say something negative then it is a lack of communication with regards to the product road-map. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer VP, Partnerships Used the software for: Less than 1 year ### "Virtual Assistant" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 7, 2020 Positive overall experience. Great team, with very responsive PMs and partner resources. Pros Pre-built modules within the sectors it was needed. Clean interface with easy to access tutorials. Cons Too early to say. The collaboration is still in it's early stages, but so far there isn't anything which stands out as a deficiency. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Country Manager Used the software for: 1-3 years ### "Virtual assistants" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 1, 2020 We have currently implementing for two cases and a third is soon coming up. Impressed by the results obtained from only a limited amount of training rounds with the software. Pros The ease of use Particularly great on Nordic languages The user interphase The quality Assurance during the training sessions Cons It would be great to have a multi tenant user interphase making more developers working simultaneously. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head of finance department Used the software for: Less than 1 year ### "We are very pleased with it, probably one of the best(if not the best) conversational AI's out there" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2020 Pros Ease of use is probably its greatest strength. We were able to train a group of our own people as AI trainers in merely a few weeks. None of them had any previous experience or education regarding AI or computer schience. The learning material is very comprehensive and consise. The user interface is very well designed. Everything is very fluid. No waiting or loading times when implementing new material. It just feels very smooth. It is hard not to love it. It took a remarkably short time to build a conversational AI that was helpful for our customers. And we are mostly self sufficient in adding additional material. Employees that used to answer questions from customers by phone and e-mail are now spending their days training the AI. We have some ideas for improvements. Little things that could improve the user interface and speed up work for the AI trainers even further. Boost have a forum where we can make our ideas known and other users can upvote ideas that they would like implemented. The ideas that get the most upvotes are implemented in the next patch. It is a great system. Cons There is nothing we don't like about it. Nothing at all. None of our employees who use it has ever spoken a bad word about the software. Note that this is very unusual. We implement a lot of new software and there is always something that gets on your nerves. People always have something to complain about. Not so with the Boost AI. Anyone who has ever used it, loves it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Partner Used the software for: 3-5 years ### "Strong NLP & NLU capabilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 3, 2020 Typical projects we help our clients with where the boost.ai technology plays a key role: - Reduce costs - Increase customer satisfaction - Increase self-service - Remove friction in the user experience - Faster response time - Free up time in the organization to work more value-adding - Become a more data-driven organization - Creating increased digital maturity in the organization - Profitable growth - Become compliant with legislations Pros \- First of all very strong NLP & NLU capabilities - Scalable in large and complex organisations - User friendly and easy to use API connectors - Automatic Semantic Understanding (ASU) Cons There is the potential to further develop methods to measure the end-user's satisfaction. It would been nice to have if you could more easily connect this feedback to third-party systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Digital Front Runner Used the software for: 1-3 years ### "Easy to use with good results" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2020 We use their chatbots to aid our customer service, serving both customers and our agents. It has reduced the need of human interactions and reduced average length of conversations. Pros it is very user-friendly and easy to work with after a short introduction. The results are consistently good and predictable. This makes planning the work much easier for us. It is a great chatbot platform, one of the bets ones I have personally seen. Cons When we started working with them, the product was still rather young. They evolve constantly, but there are still always some features in the backlog that would e extremely useful for us. I think it will be a much more mature product very soon and I look very much forward to it. Despite everything, the company is flexible and willing to provide workarounds whenever possible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Saksbehandler Used the software for: 3-5 years ### "Review of Boost.AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2020 Overall very pleased with Boost.AI Pros I like that it's easy to use, and the tool for searching conversations with many different things to filter on. I like that our AI supervisor suggest things and functions that could be of use to us. Cons I wish it was easier to filter on coneversation ID. I wish it was possible to see which browser the chatbot was used on, and wich operating system. Could have more courses Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Local Business Support Senior Used the software for: 3-5 years ### "Business enabled software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2020 Pros A chatbot is only as good as you make it and Boost has enabled business to do exactly that. The tech is top tier and the tools make it really easy for business to train and maintain the bot. Cons Analytics is the most challenging thing about this. Both in measuring customer satisfaction and also if the customer also actually did get the help they needed (First contact resolution) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/184561/Boost-AI/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.