Capterra Logo
Helping businesses choose better software since 1999
MailRush.io

Reviews of MailRush.io

4.2 (14)
advisor
Talk to a Capterra advisor for free and get results within 15 minutes.
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Pros

  • Overall easy to use yet uber thorough in helping you succeed.

  • MailRush has been very useful in allowing me to confidently and safely scale up my email marketing efforts.

  • Great Product and even better customer support.

  • My over all experience has been very enjoyable with MailRush and their team.

Cons

  • The customer service is not only horrendous but rude.

  • Complete waste of my time and I lost more hope in humanity.

  • So, I had my webhost change the DNS records for me in case it was my error.

  • Using other programs that went through our Gsuite are not working as well as they once did. We kept losing Gmail accounts to spam filters.

Showing Most Helpful

Showing 14 of 14 reviews

Sort by:
Nikhil B. avatar
Nikhil B.
Business Development
Marketing and Advertising, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 6, 2021

"How about 1000 Emails a month?"

Overall: Highly recommend mailrush if you're looking to do any form of cold email marketing. Don't do it using gmail or other providers.

Pros: we bought a new domain just for cold email approach and mailrush helped us warm up the domain, setup automation emails. This is the best tool to start any cold email marketing

Cons: not a con but has a learning curve to it.

Alternatives Considered: Mailshake
Reasons for Choosing MailRush.io: customer support at mailrush was AMAZING.
steven H.
Head of influencer Marketing
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 9, 2020

"Great Product and even better customer support"

Overall: My over all experience has been very enjoyable with MailRush and their team!

Pros: MailRush has been very useful in allowing me to confidently and safely scale up my email marketing efforts. Their tools show you how fast you can scale and when you should slow down, enabling you to maximize your marketing efforts as efficiently as possible!

Cons: There have been small things missing along the way that allow for an easier user experience or more digestible data, however every time I have mentioned one of these minor issues, they have been met with almost instant action from their development team. I've been using their service for a few months and they have already added 3+ adjustments to their tools/functionality to directly address my concerns or requests. Very happy with this!

Alternatives Considered: HubSpot CRM
Reasons for Choosing MailRush.io: We wanted to ensure we could safely scale up our operations without harming our email/domain reputation. They also had very competitive pricing which made the switch easy to explore and confirm it was right for us.
Switched From: HubSpot CRM
Reasons for Switching to MailRush.io: We wanted to ensure we could safely scale up our operations without harming our email/domain reputation. They also had very competitive pricing which made the switch easy to explore and confirm it was right for us.

Vendor Response

By Cyber Cast International on July 10, 2020
Steven, thank you for your feedback.
Jimmy K.
Owner
Marketing and Advertising, 1-10 employees
Used the software for: I used a free trial
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
March 20, 2021

"Useless"

Overall: This is the first poor review i've written. I'm almost 40 years old. I changed my DNS Txt and Mx records to match the instructions. Didn't work. So, I had my webhost change the DNS records for me in case it was my error. Didn't work. Customer service was useless and told me that I shouldn't bother them with questions. That they weren't the webhost. I figured I'd wait a day or two to give the DNS some time to propagate. Meanwhile, I setup templates and noticed there isn't a way to insert any type of image unless it's connected to a URL. I connected my email signature to a URL and it still did not work on this software. It works in other cold email softwares. I ask customer service if they could assist and they told me that the software is meant for cold email and that I shouldn't be asking about a signature. That I needed to simply type my name out. DNS never resolved itself after Dreamhost made the required changes. I never used the software. Software is software. Sometimes it works. Sometimes it doesn't work. If the people behind the software treat you like a pest, then what's the point of using the software? Complete waste of my time and I lost more hope in humanity.

Pros: Leaving this review is the only positive result.

Cons: The customer service is not only horrendous but rude.

Reasons for Choosing MailRush.io: I didn't. Trial.
Keith R.
Owner
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 14, 2019

"On the fence about Mailrush.io?"

Overall: Love using Mailrush.io makes sending email campaigns fast easy and successful. I like the email spam check tool the most it makes all the difference.

Pros: Set up your Campaign in Minutes, and start delivering in no time!

Cons: I would like more control of how many emails to send per day to warm up the domain.

Alternatives Considered: Woodpecker
Reasons for Choosing MailRush.io: The Best Pricing for the Best Product it was easy to stay on monthly with such a great Cold email Service!

Vendor Response

By Cyber Cast International on November 20, 2019
Hi Keith, thank you for trusting our service. Now you can set a daily limit for your campaigns. You can find it under the Sending Hours feature. Enjoy!
L P.
Owner
Logistics and Supply Chain, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 1, 2021

"Never using another system again..."

Overall: I should have started with this system. I would have saved alot of lost time and money.

Pros: The software is user friendly. Simple to set up, easy to execute, and the help it provided me exceeded any other programming I've used in the past. I can't wait to share this product with my colleagues.

Cons: I really haven't come across anything negative so far, no complaints at all.

Reasons for Choosing MailRush.io: When I searched online for suggestions, Mailrush.io seemed to have only positive feedback from the current customers.
Reasons for Switching to MailRush.io: The old software was confusing. It made me feel as though I needed a tech near by.

Vendor Response

By Cyber Cast International on September 6, 2021
Thank you for the honest review.
Ahmad Idzuan S. avatar
Ahmad Idzuan S.
Recruiter
Medical Devices, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 1, 2021

"MailRush.io review"

Pros: MailRush is really good in setting up email marketing campaign and cold email marketing strategies.

Cons: Some of the feature is not too effective and some are not properly constructed. It is enough for me to utilized it for now for the work that i am doing, but i hope more update will coming soon.

Switched From: Voyage
Chris B.
owner
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 29, 2019

"Awesome software and support. "

Overall: Excellent experience

Pros: The software is absolutely amazing. Easy to set up, easy to execute, and the support I received is above and beyond any other software I've used. I can't wait to continue with this software.

Cons: Nothing I can really speak of right now. Seems like the real deal.

Switched From: Snov.io
Todd S.
Founder
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 19, 2019

"Finally!"

Overall: We use cold email outreach as a foundational platform to grow our agency. Using other programs that went through our Gsuite are not working as well as they once did. We kept losing Gmail accounts to spam filters. We knew we needed our own mail server but we are marketers not systems guys. Mailrush.io is awesome.

Pros: The software is easy to use. The onboarding process makes the program a no brainer.

Cons: The reporting dashboard is missing a some key analytics. I know they are working on them now, this is only a temporary annoyance. Considering this is the only issue it really isn't a big deal.

Reasons for Switching to MailRush.io: we couldn't get to the inbox.
Verified Reviewer
marketing
Business Supplies and Equipment, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 15, 2023

"The best cold marketing mail "

Overall: We had many problems trying to have a good marketing email campaign, now we’re more organized, our clients receive offers easily and we can manage client lists easily.

Pros: The way we can teach people how to use it, the easy management of client lists and spam blockers

Cons: The color scale of the software could be improved

Umang M. avatar
Umang M.
Data Analyst
Computer Software, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 5, 2023

"Mail rush to improve your engagement "

Overall: Overall experience of using this software has been really wonderful.

Pros: The software provides is the perfect combination of traditional marketing merged with digital marketing.

Cons: The UI/UX of any software plays a crucial role for a customer to make use of it very smoothly. So, I would like to recommend a little bit of more enhancement in this sector.

Vendor Response

By Cyber Cast International on February 13, 2023
Hello Umang, Thank you for the review. I would love to hear what kind of UI improvement you would like to see in the platform.
William A. avatar
William A.
Owner
Marketing and Advertising, Self-employed
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
November 19, 2019

"Excellent software for cold email reach!"

Overall: There are not alot of good options for software that sends cold emails, this is a good one.

Pros: I like that when I am running an email campaign, the software will let me know if there are any spam triggers and it sends each email at a certain frequency level that you set. (Example: once every 30 seconds)

Cons: It is a little complicated to setup. The support is really good to help you get off the ground.

Joshua G.
President
Financial Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 14, 2020

"Awesome product "

Overall: Lovin it.

Pros: Overall easy to use yet uber thorough in helping you succeed.

Cons: Setting up the DNS stuff because I am not a tech guy lol

Vendor Response

By Cyber Cast International on July 15, 2020
Hello Joshua, Thank you for the feedback!
Shiela Y. avatar
Shiela Y.
Brand Manager
Information Technology and Services, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
3.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
April 14, 2023

"Personal review for Mailrush"

Pros: The software offers a perfect blend of old-school marketing and modern digital marketing.

Cons: Setting up can be difficult, but the support team is excellent at assisting you.

Andrew B.
Manager
Construction, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
November 14, 2019

"pretty good"

Overall: Pretty good see above

Pros: Easy to use once you understand the options. Responsive customer support. Pay as you go billing.

Cons: I needed help to figure stuff out in the beginning. Slow and difficult contact downloads when trying to download large contact lists. Would like premade templates that can be clicked and "filled out" rather than HTML coding myself.

Reasons for Choosing MailRush.io: Prospect emailing is allowed without having to go through extra steps
Reasons for Switching to MailRush.io: they had some issues with prospect emailing.