# Page 6 | Melio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Melio the right Accounts Payable solution for you? Explore 401 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184673/Melio/reviews --- Melio 4.2 (401) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Melio ## Showing most helpful reviews Showing 126-150 of 401 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JPS Jon Paul S. owner Construction Used the software for: Less than 6 months ### "Default on scheduled Payment. " April 10, 2023 1.0 They Defaulted on a scheduled Payment! I contracted Melio to make payments to my commercial Land Lord monthly and to take the payments from my credit card. Obviously my bank has the same service but I want to gain points even if that means spending 1 point to earn 2 points. it's all a write off. Melio missed the last payment. And, has yet to get back to me about this. They can be reached through my credit card company and even they could not get through. It is astonishing to me how the whole company could be on holiday. Yet their target audience are all people, including those who don't share the same holiday. clearly the \[sensitive content hidden\] has Zero respect for his clients! Pros I'm not so sure I can give a positive note here. I contracted Melio to make regular payments to a commercial Land Lord. That is what I liked about it. But, since that failed I can't say I like any thing; Can I? Cons They defaulted on a payment; so, they can't be trusted. And on top of that, after notifying the company through google reviews, And following instructions to send them a message with the subject "Urgent Google," they have yet to get back to me because he whole company is on holiday. Review Source RT Rachel T. Accounting and Operations Specialist Logistics and Supply Chain Used the software for: Less than 6 months ### "Melio is great!" January 3, 2023 5.0 Melio is great! We only use it for AP, but so far I really enjoy it. Pros I think it is very easy to navigate, and easy to find invoices and payments. Cons I do not like that we cannot void a payment ourselves, we only can void or request a refund from Melio support. Even thought they are extremely helpful, there should be a request reimbursement button and then Melio can review. Review Source Response from Melio January 5, 2023 Hi Rachel, thanks for sharing this review and leaving this feedback. In Melio you can void and reissue a payment if needed. If you aren't seeing this feature on your end, please contact our support team so we can look into this. We are happy to hear Melio has been useful. Best, Team Melio George A. Portfolio Management Real Estate Used the software for: 1-2 years ### "Great Software" December 23, 2020 5.0 It has been great overall: saves me a lot of time, great price point, and customer service has reached out to me numerous times to tell me about new functions and to check in. Pros The ease of use is incredible. I simply drop one of my invoices into the software and generate a check within seconds. So much easier than writing checks by hand. Melio has saved me hours in productivity. Cons I would like more integration into Quickbooks. Also, sometimes when you drop a new vendor's invoice, the software doesn't read it correctly. Alternatives considered [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) Reason for choosing Melio Price point and ease of use. Review Source Response from Melio December 27, 2020 Hi George, thank you so much for this wonderful review and for your important feedback. We are so happy to hear Melio is making your life easier and saving you valuable working hours - it's what we're here for! We will pass your input along to the relevant teams and continue to work to make our service even better. All the best, Team Melio LH Lisa H. President Accounting Used the software for: 6-12 months ### "Melio software is super streamlined and easy to use" May 2, 2023 5.0 Pros As the president of Utah Bookkeepers, I use Melio for my clients accounts payable. I love that it's free for my clients to use and the learning curve is also extremely easy. It makes the accounts payable process super streamlined and smooth. Integration with QuickBooks Online was a breeze. Cons The only cons I can think of is that I would prefer not to have as many email notifications, but I can probably fix that in the communication settings, I just haven't looked yet. Review Source Response from Melio May 17, 2023 Hi Lisa, thanks for sharing this review! We're glad to hear that Melio has made the accounts payable process smooth, hassle-free and streamlined for you. Regarding the email notifications, you can adjust the notifications in your account Settings > Email Notifications and toggling the notifications off. Best, Team Melio CT Christie T. Owner, Lead Bookkeeper Accounting Used the software for: 1-2 years ### "Easy to use" May 2, 2023 5.0 Great overall! Pros I love that Melio is easy to use and integrates with Quickbooks online. As a bookkeeper, it is important that Melio allows me to have my client approve their payments before they are processes, and the process is easy for the client to understand. Cons I couple of times payments have not gone through, and the process of fixing that is slow Reason for choosing Melio Bill.com was really expensive, and had more features that I needed Review Source Response from Melio May 10, 2023 Hi Christie, thank you for sharing your review. We're happy to hear our you find Melio useful and easy to use. We'll be sure to pass this feedback along to our team. Best, Team Melio EK Elizabeth K. Business Owner Sports Used the software for: Less than 6 months ### "Horrible Customer Service" March 3, 2022 2.0 I have been incredibly disappointed with Melio and will be seeking an alternative solution immediately. Pros The payments seemed simple. I could link our company bank account and my contracted employees could link theirs for easy ACH payment. Cons There customer service is AWFUL. I sent multiple emails and it was days even weeks between responses. They have no customer service number to call and if you use the chat feature they reply "It looks like you've started and email chain with \_\_\_\_\_\_ so I'm going to end the chat. Please reply to those emails." Even if the person hasn't responded in a week, they still expect you to go that route. My contractors did not get paychecks for almost 2 weeks AFTER I sent payment, but I could not get a response as to how to proceed. I just watched payments sit in limbo with ZERO help from Melio's customer service team. Very disappointed. Will be looking in to other apps for direct deposit to my contractors. Review Source Response from Melio March 4, 2022 Hi Elizabeth, thanks for reaching out. We have been experiencing higher than normal volume which can cause a delay in response, so we thank you for your patience. Checks sent with Melio deliver to the vendor within 5-7 business days, any delay after the check is sent to the vendor's address on file is on the postal side. If a check has not been deposited by the vendor, you can contact Support to request it be reissued or refunded. Our Support team is working diligently to respond to all incoming inquiries in a timely manner. All the best, Team Melio AL Adam L. Owner Retail Used the software for: Less than 6 months ### "Melio for Wine Retailers" January 29, 2020 4.0 See above. Pros \-ability to use credit cards to pay distributors via ACH -ability to earn triple points on Chase INK Preferred card since Melio is categorized as "shipping" for Chase. Don't mess around with this! -syncing to Quickbooks invoices -itemized credit card transactions with distributor name; easier for bookkeeper -wonderful and responsive account rep - \[SENSITIVE CONTENT HIDDEN\] Smart -simple interface Cons THINGS TO ADD: -importing vendor credits from Quickbooks to Melio -ability to partially pay an invoice -ability to sort invoices by date, vendor, due date, amount, etc. -need to clearly display which store/account I'm logged in under; I have two stores and I have to click my name in the bottom left to see which store I'm logged in under ISSUES/IMPROVEMENTS: -better communication with accounts receivable departments at vendors; a lot of companies have Melio and have no idea what it is, don't trust payment, don't tell sales reps, etc. -improve the speed of emailing of payees after payments are made; there is a lot of confusion if/when a payment is made -Code for bonus categories for AmEx and Barclays business cards -Create an Android app -Find a way for credit card payments to hit vendors' accounts at open of business next-day -offer promotions to be more competitive with Plastiq. Currently, Plastiq offers tens of thousands of dollars every month with 1% fees. They also only charge 2.5%... -Find a way to make COD payments easier or more trusted with alcohol vendors Review Source VR Verified Reviewer Director Motion Pictures and Film Used the software for: 1-2 years ### "Amazing & its free" April 3, 2022 5.0 Easy, love that my crew has the ability to pick their preferred payment method. Pros Love that the payment portal is free, absolutely incredible. Cons None! I wouldn't change anything about the platform. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) The cost of QuickBooks was to high Review Source Chukwudi I. Chief Operations Officer Computer Software Used the software for: 6-12 months ### "Works but more fees" December 14, 2022 4.0 Overall well, support was nice, just expensive. Pros The software works and collects information from the other user automatically: as long as you put in their email. Cons The fees. Having so many excess fees made it far worse than using a bank integrating solution like Novo or Mercury. Reason for choosing Melio At the time, it was simplest to use. However, given that it does not have an API or excel import, we outgrew it. Review Source Response from Melio December 15, 2022 Hi Chukwudi, thank you for sharing this review with us and the community. We're happy to hear you find Melio useful and easy to use. Best, Team Melio Garrett B. Owner Real Estate Used the software for: 1-2 years ### "Worst customer service ever" February 28, 2024 3.0 customer service is the biggest joke in the world!! Pros The product itself is really nice for book keeping and why I want to keep using but im about to find something different if I cant get some one to email me or call me back. Cons Customer service!!!!! I think I have emailed or messaged them 5-10 times and have never received a response or call back. Ive asked my friend who is a recruiter to get me a real persons email and phone number and they didnt respond. All I want to do is change my email address because the one on file doesn't work anymore. Review Source Response from Melio March 6, 2024 Hi Garrett, thank you for sharing your feedback and we're sorry to hear that you faced difficulty in reaching out to our support team. We understand your concern and would be glad to assist you with updating your email address. Since there is limited information here, kindly email us at reviews@melio.com and we'll be more than happy to take care of this for you. Best, Team Melio TM Tyler M. Owner Accounting Used the software for: 1-2 years ### "An economical and efficient bill pay and invoicing software" November 17, 2022 4.0 Overall Melio works great for bill pay, invoicing and A/P and A/R management. Pros The product is very easy to use and get employees onboarded. The software integrates seamlessly with QBO which works great. Cons The customer support is lacking and slow to respond. There is also a lack of control with voiding or cancelling payments. Review Source Response from Melio November 18, 2022 Hi Tyler, thank you for taking the time to post this review and provide us with valuable input. We're glad to hear you find Melio useful and easy to use. Best, Team Melio VR Verified Reviewer CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Melio is great for Credit Card Payments" January 5, 2023 5.0 Awesome! Makes it easy to send business payments with credit cards. Pros Melio makes it easy to send payments using my business credit card. It makes it easy to track payments to all vendors. Also, a low fee of 2.9% applies to credit card payments. Cons The payments do take several days to clear. I wish there was an expedited way to send payments. Review Source Response from Melio January 9, 2023 Hi there, we are glad to hear you are finding Melio easy to use and resourceful. Thank you for leaving this review. Best, Team Melio Pascal A. Gestion de clientèle Accounting Used the software for: 6-12 months ### "Logiciel de facturation " October 23, 2023 5.0 Pros Le téléchargement des reçu mobile pour les justificatifs en cas de manquement de confiance Cons La non disponibilité dans tout les pays et l'abonnement mensuel pour accéder à toutes les options Review Source Response from Melio November 7, 2023 Hi Pascal, thanks for sharing your 5-star feedback. We are happy to hear you are finding Melio to be a resourceful tool. And we'll be sure to share your additional feedback with the team. Best, Team Melio CR Christine R. Owner Retail Used the software for: I used a free trial ### "Quickbooks should not be referring Melio terrible service " July 30, 2022 1.0 Horrible Pros Nothing a waste of time . Never worked Cons My payment was scheduled for a date and time, payment never sent, multiple emails never have been answered. Live chat left me in queue for over an hour without typing a word, I finally gave up. Awful business Review Source Response from Melio August 15, 2022 Hi Christine, thank you for bringing this to our attention. We'd love to learn more about what happened and to turn this experience around for you. Please send an email to support@melio.com with the subject line "Capterra review". To ensure we have all the correct info, kindly include your account name, contact details, ticket number (if you have one) and a brief explantation of the issue you've been experiencing. We will make sure your case is placed on high priority and responded to by a member of our support team within the next 1-2 business days. You can also reach our customer support via chat during regular business hours (EST). Thank you for your patience and understanding. Team Melio LC Levy C. Owner Wholesale Used the software for: 1-2 years ### "Terrible company and customer service " August 12, 2021 1.0 Terrible taking advantage of small business owners. Pros Nothing. Literally scammers. Will never ever work with them. Cons They stole 22k from me. My customer sent me 22k from thier platform and they took the money for over a week and didn’t send it to me. Then they canceled the payment over a week ago and still didnt refund the money to my client and when we call they say the supervisor will call me and hang up and he never calls Reason for choosing Melio Mug mistake terrible people Review Source Response from Melio August 24, 2021 Hi Levy, we are sorry to hear about your experience. We have searched our record and have been unable to locate a user by your name. Please send us your contact details to support@melio.com so that a team member can reach out and resolve your issue. Sincerely, Team Melio VR Verified Reviewer Founder & CEO Marketing and Advertising Used the software for: 6-12 months ### "Melio is the amazing payment solution to get started." March 31, 2022 5.0 It's overall a great experience with the Melio Payments. Pros Melio is the great payment solution for the invoicing and billing for any business to get started. Cons This is the great product with overall nice experience. We are the certified partner with Melio too, and helping other businesses as well to choose the right solution for the payments and billing. Alternatives considered [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) Reason for choosing Melio It's the great product and we are going through a great experience. Review Source VR Verified Reviewer CFO Health, Wellness and Fitness Used the software for: 1-2 years ### "Does not work for the international payments" August 18, 2022 1.0 it is bad Pros nothing good just hold of the money for months Cons Support line - 1 hour waiting, not able to resolve issue, international payment option does not work - money held indefinitely Reason for choosing Melio I decided not to use melio Review Source Response from Melio September 14, 2022 Hello, Thank you for bringing this to our attention. We would love to turn this experience around for you and make things right. Kindly also send us an email at support@melio.com with the subject line "Capterra review". Please include the description of your issue, contact/ account details, and ticket number (if you have one)- Once we have your details, we'll take it from there and a support team member will reach out within 1-2 business days. Thank you for your cooperation and understanding. Team Melio Andrei P. Data Scientist Education Management Used the software for: Less than 6 months ### "Melio is a good option for teams who are starting with payment softwares." December 12, 2022 4.0 The fact that Melio charges no subscription fee makes it a strong competitor. In other words, it has the feeling that you only pay for what you use. Pros The best thing about Melio is that it has no subscription, so you can use it as long as you want, and your vendor don't need a Melio account to receive payments, reducing the gap between. Cons Melio has no mobile app and the support is not the best one. Review Source Response from Melio December 13, 2022 Hi Andrei, thank for sharing this review with us and the community. We're glad to hear you're finding Melio useful and easy to use. Our support team can always be reached via live chat 9am- 8pm EST, Monday- Friday and please know we are here to assist both you and your vendors. Best, Team Melio MK Marie K. Owner Accounting Used the software for: Less than 6 months ### "Streamlined A/P and A/R" August 5, 2021 5.0 I first did an informational webinar with Matthew. From there, I wanted to move forward and he has been an excellent support person every step along the way to a quickly functioning site for all of my Clients! Matthew works directly with his awesome Melio tech team to get everything set up correctly and to answer all of my questions! Pros It is great to have all my Clients on one easy platform to send payments on Bills and to receive funds on Invoices. It also makes it much easier on our Vendors as they have the option to receive a paper bill pay check, or an ACH transfer. Cons I am not experiencing any negatives. This is a great program working with Quickbooks Online. Review Source Response from Melio August 15, 2021 Hi Marie, thank you for posting your review. We are very happy to hear Melio made your life easier - that was and remains our goal. We will pass along your kind words to Matthew and the rest of the team. All the best, Team Melio TR Tia R. Owner Writing and Editing Used the software for: 2+ years ### "Melio = Incomparable" May 7, 2023 5.0 Before discovering Melio, I tried dozens of other products and found every single one of them lacking in some way. Either they were too expensive for what they offered or they didn't offer key features we needed. We didn't even need a lot! Just needed to be able to pay vendors and track payments. Direct deposit was a bonus! Melio provided everything and for the unbelievable cost of $0. Pros Vendor payments, direct deposit, and account reports and the super low price. Cons I wasn't able to make payments to my social media manager in Jamaica. That is the only thing I've been unable to do. Review Source Response from Melio June 1, 2023 Hi Tia, thanks for sharing this amazing review. We are glad to hear that you're finding Melio to be a resourceful tool. Here's an article that shares the countries you're able to pay using Melio and please don't hesitate to reach out to our support team via the help center with any questions. (https://melio.zendesk.com/hc/en-us/articles/4447132839442) Best, Team Melio MM Maria M. Owner Financial Services Used the software for: 1-2 years ### "Great App for processing Vendor payments " November 7, 2022 5.0 Great! When a check was missing it was returned to my bank. When 2 checks never arrived, customer support reissued the checks. Pros Being able to process vendor payments easily without having to write checks, getting notifications when it has been deposited and able to track payments when needed. Cons It WAS not being able to pay multiple invoices to 1 vendor as once, but that is NOW a feature! Review Source Response from Melio November 11, 2022 Hi Maria, thank you for taking the time to post this review. We are delighted to hear you find Melio useful and are enjoying the features we offer. Best, Team Melio PW Peter W. Vice President Financial Services Used the software for: I used a free trial ### "Melio is a must have for any eCommerce Platform" May 2, 2023 5.0 Re-occurring payments management, could be an issue. Chat with Melio support first Pros Melio is a user-friendly payment platform that enables businesses to manage their finances easily. Its integration with other apps, such as QuickBooks and Xero, makes payment processing seamless and efficient, saving time and increasing productivity. Cons Re-occurring payments feature. Did not have proper or adequate re-occurring halt features and confirmations Reason for choosing Melio Features, price and support Review Source Response from Melio May 17, 2023 Hi Peter, thanks for sharing this review! We're thrilled to hear that Melio's user-friendly interface and seamless integration with apps like QuickBooks and Xero has helped you manage your finances easily and increase productivity. We'll be sure to pass this feedback along to the team. Best, Team Melio VR Verified Reviewer Gestion et marketing Business Supplies and Equipment Used the software for: 6-12 months ### "L'un des meilleurs logiciels de facturation " August 28, 2023 5.0 Bonne Pros Flexibilité de facturation au fournisseur Cons Rien de grave juste corriger certains beug au niveau de la connexion à l'application Review Source Response from Melio August 29, 2023 Hi, thank you for sharing this review. We're happy to hear you find Melio useful and easy to use. We'll be sure to pass this feedback along to our team. Best, Team Melio KN Kyle N. CEO Accounting Used the software for: 1-2 years ### "great solutions" May 2, 2023 5.0 Pros easy to use and lots of options for accepting payments Cons There are no cons. Love the solution. Highly recommend. Review Source Response from Melio May 10, 2023 Hi Kyle, thank you for sharing this review. We're glad to hear you find Melio useful and easy to use. We'll be sure to pass this feedback along to our team. Best, Team Melio CG Charles G. Chief Problem solver Computer & Network Security Used the software for: 6-12 months ### "Easiest for New Business to get setup" November 18, 2022 5.0 I have really liked using Melio, I have been able to customize the link I generate to send to my clients so that it auto populates our company bookkeeping invoice numbers and amounts. The client is then able to pay the invoice with whatever means they would like whether it is bank transfer, or Credit Card. I am able to pay my 1099 contractors easily with a direct deposit to their account, without having to manage obtaining their ACH information. They are able to register and setup which account to deposit their funds. Pros This makes it easy for anyone that needs to be able to receive and make payments online. The other guys make it difficult and expensive for small businesses to get started. Cons Would like to see other bookkeeping integrations so that I could integrate with Zoho Books. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Venmo](https://www.capterra.com/p/222572/Venmo-/) Reason for choosing Melio Easiest to implement and setup. No long-term commitments. Most flexibility with payment options. Review Source Response from Melio November 21, 2022 Hi Charles, we're glad to hear you find Melio useful and easy to use. Thank you for sharing this review with us and the community! Best, Team Melio Talk to a Capterra advisor for free and get results within 15 minutes.