# Page 7 | Melio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Melio the right Accounts Payable solution for you? Explore 401 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184673/Melio/reviews --- Melio 4.2 (401) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Melio ## Showing most helpful reviews Showing 151-175 of 401 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JF Jessi F. Owner Food & Beverages Used the software for: 1-2 years ### "My favorite billing tool" May 2, 2023 5.0 Pros Melio is so easy to use and really streamlined my billing process. They automated reminders for payment are so nice and decrease late/no payments. Cons Not much. I truly love Melio and recommend it to all service-based small businesses and contractors. Review Source Response from Melio May 10, 2023 Hi Jessi, thank you for sharing this review. We're happy to hear you find Melio easy to use and it has helped streamline your billing process. We'll be sure to pass this feedback along to our team. Best, Team Melio BM Brandon M. President Human Resources Used the software for: 1-2 years ### "FAILED PAYMENTS NO RESPONSE from SUPPORT TEAM/NOT RECEIVING FUNDS BACK" January 5, 2022 2.0 Pros This is an easy feature included with our accounting software. It's a great feature unless you actually need support which is where it becomes a nightmare. Cons Since the \[SENSITIVE CONTENT\], we have been promised a return of funds for failed payments to a vendor. As of the \[SENSITIVE CONTENT\], no funds have been received. In addition, I emailed 6 (SIX) executives twice imploring their assistance and no one has yet to respond. We have filed a complaint with the BBB as well since they have technically withheld funds since November. I would highly recommend to stay away from this service until they can improve their customer support team and process. Alternatives considered [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) Review Source Response from Melio January 10, 2022 Hi Brandon, we are sorry to hear about your experience. We would be happy to look into resolving these issues for you ASAP. Please provide your first and last name, as well as the email address associated with your account to support@melio.com. A team member will respond and look into resolving your issue ASAP. Best, Team Melio JW Jim W. Owner/General Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Non Responsive Support " July 25, 2022 1.0 We reported a very serious fraudulent activity over a week ago, since this time I have been trying to get someone associated with Melio to contact us in order to share additional information concerning this case. Trying to reach someone within the Melio organization is a joke, I am extremely frustrated by the lack response when it comes to urgent matters. For this reason only, I would NEVER recommend anyone to use Melio. It is fine until a situation arises then you are absolutely 100% on your own. A simple call or a follow-up email from a live person versus automated responses would go a long way. Pros The product is easy to use, however customer support is NON-EXISTENT. There is NO WAY to reach an actual person, either via phone or "Live Chat". So far my experience with Meilo 's customer support has been absolutely horrible. Cons Customer Service/Support Team is unreachable & non responsive Review Source Response from Melio July 31, 2022 Hi Jim, We appreciate you voicing your concerns and would love the chance to turn this experience around for you. We're currently investigating further to see if your case has been resolved or if you need further assistance. To make sure we have all the correct info, please send an email to support@melio.com with the subject line "Capterra review". Kindly include your account name, contact details and a brief explantation of the issue you've been experiencing. We will ensure your case is placed on high priority and responded to by a member of our support team within the next 1-2 business days. Thank you for your cooperation and understanding. Team Melio RN Ruth N. Office Manager Accounting Used the software for: I used a free trial ### "Don't do it!! " June 30, 2022 1.0 Horrible, terrible, awful. Pros Absolutely nothing was easy or good with this experience. I just want my money back!! Cons Melio has had our money for several weeks after a failed payment. I have tried and tried and tried to contact them, but apparently no one works there - and definately, no one at Melio cares at all about their customer. We have asked for our money back and we are being totally ignored. Review Source Response from Melio July 31, 2022 Hi Ruth, Thank you for bringing this to our attention. We want to turn this experience around and would love the chance to make things right. In order for us to investigate and escalate this further, please send us an email at support@melio.com with the subject line "Capterra review". Please include a description of your issue, contact details, and ticket number (if you have)- we'll take it from there and ensure your case is responded to by a member of our support team within 1-2 business days. You may also find some useful info about failed payments in our help center. https://melio.zendesk.com/hc/en-us/sections/4945064826012-Troubleshooting Thank you for your cooperation and understanding. Team Melio HA Hanniel A. Marketing Team Lead Marketing and Advertising Used the software for: 1-2 years ### "Easy to use" November 17, 2022 5.0 Pros It is simple easy to use and their fees are okay Cons Nothing. I have had great experience using their service Review Source Response from Melio November 21, 2022 Hi Hanniel, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use. Best, Team Melio KNA Khom Nath A. CEO Legal Services Used the software for: 6-12 months ### "Melio is very useful for us" November 17, 2022 5.0 Pros I have multiple cards and bank accounts for my business. I always faced the problem to manage and pay my vendors from a single platform. Using Melio I can use my preferred way to pay vendors and manage all transactions from a single place. The UI and simplicity of the product are amazing so I always preferred to make payments using Melio. Cons I like the simplicity of the product. It's very simple and easy to use and pay vendors through the Melio platform. Reason for choosing Melio Melio is more user-friendly. Review Source Response from Melio November 18, 2022 Hi Kohm, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use. Best, Team Melio Tru M. Founder Fine Art Used the software for: I used a free trial ### "Still haven’t dived in too deep but I like it" March 31, 2022 5.0 It’s a thought to. Put to the side for when I create. My budget Pros It’s availability and the expertise by which it was made Cons The price is too high for me right now. Alternatives considered [Nacelle](https://www.capterra.com/p/209007/Nacelle/) Reason for choosing Melio First find Review Source Response from Melio April 1, 2022 Hi Tru, thank you for taking the time to post this review. Just to verify, Melio is free to use. You will only be charged a 2.9% fee if you pay via credit card. We hope you choose to use Melio! Best, Team Melio VR Verified Reviewer Owner Accounting Used the software for: 6-12 months ### "One of the best Payment Platform " December 8, 2022 4.0 Overall, I am satisfied with this Software and I will surely recommend to use Melio for payment purposes. It really saves a lot of time. Pros Melio has easy & simple Interface which helped me to easily understand and navigate through the software. I have mainly used for payment processing and payment accounting. It really helped me alot in overcoming my payment issues & challenges. Cons One thing that I didn't like was the price at which it is available. I think it is expensive for small businesses. Other than that, it was really Helpful for me. Review Source NM Naseem M. President Accounting Used the software for: 1-2 years ### "The best" May 2, 2023 5.0 Excellent Pros How easy to use, and how wonderful to have the ability to pay in state or international vendors! Love the customer services as well. They truly take care of the problems and issues in fast manner. Cons They don't have next day payment for minimum fees. Review Source Response from Melio May 10, 2023 Hi Naseem, thank you for taking the time to share your experience with Melio. We're thrilled to hear that you find Melio to be a valuable resource for domestic or international vendor payments. We are also delighted to hear that our support team was able to assist you promptly and efficiently. We'll be sure to pass this feedback along. Best, Team Melio HR Herbert R. Owner Computer Hardware Used the software for: 1-2 years ### "Painless payments for painful payees" December 14, 2020 5.0 Excellent Pros I was able to set up payments to the very few vendors that absolutely demand being paid via ACH rather than needing to consolidate my business transactions through a software suite to make it worthwhile. It is also incredibly affordable or free for the transactions, and there has not been problems. Cons There was a feature that was pretty adept at picking up an invoice PDF and setting it up as a pending bill, but the accuracy has gone down. Nothing to cry about though as I have always triple checked things! Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Melio No need to consolidate my business into a software package that locks you into renewals. I can switch banks, accounting software, addresses etc. and Melio is just for paying bills. No need to be all things. Review Source Response from Melio December 20, 2020 Hi Herbert, thank you for the fantastic review. We are delighted to hear Melio has been able to take some of the pain out of making business payments - it's what we're here for. We would also like to thank you for your feedback which we will pass along to the team. All the best, Team Melio TW Tiffany W. Executive Assistant Financial Services Used the software for: 6-12 months ### "Easy Peasy" May 2, 2023 5.0 It is great being able to allow payments come directly into client accounts and that the software syncs with QBO. Pros Easy to setup and implement in our daily work. Cons Delayed response time from melio at times. Review Source Response from Melio May 11, 2023 Hi Tiffany, thank you for sharing this review. We're glad to hear your you find Melio easy to setup and implement in your daily workflow. We'll be sure to pass this feedback along to our team. Best, Team Melio LP Lisa P. President Accounting Used the software for: 2+ years ### "Best way to pay vendors- bar none" November 17, 2022 4.0 Easy to implement, and support is great! Pros The full integration with in QuickBooks online makes this an easy choice for streamlined and efficient processes. Cons It is difficult to know exactly when a vendor will receive a payment. Should be two days but sometimes has been five days. Especially in the beginning of using the software. Switched from [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) Other AP process was clunky. And did not apply credits properly. Review Source Response from Melio November 18, 2022 Hi Lisa, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use. Best, Team Melio AC Angelo C. Accounts Payable Coordinator Wine and Spirits Used the software for: 1-2 years ### "Good for Small Volume Payment Processing " August 19, 2021 3.0 Overall, Melio has provided a great solution for our business to be able to easily send ACH payments to our vendors. This holds the highest value in their product for us. However, time to deploy new features is often far overdue, and leave the platform feeling lacking most of the time. Pros Easy setup and deployment, connection with external accounting system began easily. Cons Does not provide a great solution for medium-sized operations that need to batch out large quantities of payments or sorting and balancing this data. Alternatives considered [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) Reason for choosing Melio Cost Review Source Response from Melio September 9, 2021 Hi Angelo, thank you for posting your review. We are very happy to hear Melio you find Melio useful. We appreciate your detailed feedback and will take it into account as we continue to improve our product and service. All the best, Team Melio AW Amanda W. Court Reporter - President Legal Services Used the software for: 1-2 years ### "Melio - Best payment software I've used" November 7, 2022 5.0 I have loved Melio. A couple of times I have had questions, someone gets to me quickly and has been very helpful. Pros I love the ease, the security and how little it cost my company to pay workers. It's the easiest and best I've worked with. I love Melio Cons Honestly there is nothing I have been disappointed with. Review Source Response from Melio November 9, 2022 Hi Amanda, thank you for taking the time to post this review. We are delighted to hear you find Melio useful and are enjoying the features we offer Best, Team Melio AB Amanda B. Executive Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Melio = Average" November 7, 2022 4.0 Generally, Melio makes paying vendors fairly easy. Pros Pros: the auto-upload of the invoices, the multiple payment options, the fact that vendors can enter their own payment option (though just limited to the US) Cons Melio claims to make international countries to all the countries on its list; however, that is not true. Melio cannot make payments to Guyana, which is unfortunate as our organization has vendors in that country. Also, if the choice to enter payment information could expand to include international vendors, that would be great. One more thing, I tried to sync my account with my new QB account and it is not working. Review Source Response from Melio November 9, 2022 Hi Amanda, we're happy to hear that you're enjoying the features we offer. We'd love the chance to investigate this inquiry further for you. Kindly send us an email at support@melio.com with the subject line "Capterra Review: Urgent". Please include the email address associated with your account. Someone from our support team will look into this with high priority and be in touch with you as soon as possible.  Best, Team Melio HS Hershel S. CFO Retail Used the software for: 2+ years ### "Best credit card processor" May 2, 2023 4.0 Melio enabled us to access more vendors. Pros Melio offers a service that to the best of my knowledge no one else does. It enables payment using a credit card to vendors that do NOT accept credit card payment. Melio processes the credit card and then sends the payment to the vendor by ACH. Their rates are competitive, and they are often less than fees some vendors surcharge for credit payments. Cons We currently use software that does not integrate with Melio Review Source Response from Melio May 10, 2023 Hi Hershel, thank you for sharing this review. We're happy to hear you find me Melio to be a useful tool for your business. We'll be sure to pass this feedback along to our team. Best, Team Melio FH Flossie H. CEO Marketing and Advertising Used the software for: 1-2 years ### "Easy and Amazing" May 2, 2023 5.0 Best invoicing system I have used! LOVE Pros I LOVE that I can pass the processing fees off to my customer, or allow them to utilize ACH. This keeps more of my dollars in my pocket. I also love the ease of invoicing! You cannot get better than this! Cons Sometimes a payment will fail due to technical issues. But it has been rare. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Fees and restricitons placed by Paypal Review Source Response from Melio May 10, 2023 Hi Flossie, thank you for your feedback. We are glad to hear that Melio's flexibility and invoicing convenience have contributed significantly to the seamless operations of your business. We'll be sure to pass this along. Best, Team Melio RW Robert W. President Accounting Used the software for: 2+ years ### "Melio a Falling Star" August 9, 2022 2.0 Melio used to be the best thing, however they have started having issues with NOT submitting payments to vendors after scheduled and refuse to say why "except for compliance reasons". If they feel there are compliance issues they should reach out immediately and NOT confirm a payment has been scheduled, its embarrassing and not all vendors can wait for two weeks to have them do the review for a payment after confirmation has been received ( not to mention payments to these vendors have been active for MANY MONTHS! Pros everything until last November 2022, kindly see below Cons everything until last November 2022, kindly see below Reason for choosing Melio seemed like a good fit and they cared Review Source JT John T. SVP Retail Used the software for: 6-12 months ### "Pretty sure company is a scam" July 25, 2022 1.0 Horrible. We have spent countless hours tring to get our money back from Melio and are now forced to work with the BBB, the FBI and FTC. Pros Nothing. Major scam. Our money was stolen from us and melio refuses to return it. They are not giving any proof the funds were delivered (any bank can easily provide a tracer for international wire transfers) but for a month Melio just keeps promising to provide a tracer but does not. Cons Money was stolen and keep getting the runaround. Melio will not provide any proof funds were delivered or return our money. Contacted over 15 times with the same response "we will get back to you via email" but never get back to us for over a month now. Review Source Response from Melio August 15, 2022 Hi John, Thank you for voicing your concerns and bringing this to our attention. We're hoping to make things right and to turn this experience around for you. To resolve this as quickly as possible, we are escalating it to a member of our support team with extremely high priority. Please also send an email to support@melio.com with the subject line "Capterra review", including your account name, full contact details and a brief explantation of the issue you are experiencing. We will ensure your case is responded to by a member of our support team within the within the next 1-2 business days. If you have any further questions, you can reach via live chat during regular business hours (EST). Thank you for your patience and understanding. Team Melio WS Wil S. Owner Information Technology and Services Used the software for: 6-12 months ### "Great website to get paid for your invoices" August 20, 2021 5.0 Pros Great software to get paid quickly on your invoices Cons None so far in my almost year of using it. No problems so far Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/)[Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing Melio Ease of use for clients Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Ease of use Review Source Response from Melio September 9, 2021 Hi Wil, thank you for posting your review. We are very happy to hear Melio made your life easier - that was and remains our goal. All the best, Team Melio IP Ian P. Owner Entertainment Used the software for: 2+ years ### "Best option for paying your vendors or employees" November 21, 2022 5.0 Melio is easy to use, and very reliable. I've had no issues since I started using it. Pros I love Melio, because I can pay my vendors via ACH payment for free. If the vendors choose, they can pay more money to expedite the payment as well, which is great for them, and probably for Melio too. Cons Doesn't sync with Quickbooks check payments to vendors. Reason for choosing Melio Less expensive. Review Source Response from Melio November 28, 2022 Hi Ian, thanks for taking the time to post this review. We are happy to hear that you find Melio reliable and useful. Best, Team Melio TR Tudor R. Director of Hotel Operations Hospitality Used the software for: 6-12 months ### "It does what it says and it says what it does. " April 4, 2023 5.0 Pros It is very reliable and easy to use. It is also simple to deploy. Cons The service fees can add up. Those fees can be reduced by using a bank with robust ach capabilities. Review Source Response from Melio April 11, 2023 Hi Tudor, thank you for sharing this review. We're happy to hear you find Melio reliable and easy to use. We'll be sure to pass this feedback along to our team. Best, Team Melio Simon W. CEO Accounting Used the software for: 2+ years ### "Awesome Third Party and easy to use" November 17, 2022 4.0 Pros Helping my company setup ACH or sending checks out with ease Cons A little cumbersome when it comes to adding clients and I get all the emails even when my client is the one scheduling the payments Review Source Response from Melio November 21, 2022 Hi Simon, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use. Best, Team Melio BC Barb C. Bookkeeper Accounting Used the software for: 6-12 months ### "Good System - Needs some tweaks" December 17, 2020 4.0 I have onboarded 2 clients. The first one went well. The second one did not. We had to verify the bank account the deposits did not come through. I kept getting different answers from customer service. Sometimes saying they had gone out, and sometimes saying they had not gone out yet. Back and forth. I think it took about 10 days for them to finally send them out. I still don't know why. Pros Very inexpensive way to send ACH payments. ACH is free. Paying with a CC is not, but that's not surprising. Ability to sync bills/payments to/from Quickbooks Online. Cons All payments/bills have to be paid one at a time even if it's the same vendor. Need a way to pay more than one at once to be more efficient. No good reports to see what payments have been sent out. Reason for choosing Melio Cost and sync with QBO. Review Source Response from Melio December 20, 2020 Hi Barb, thank you for posting this review and providing us with valuable feedback. We will pass your input along to the relevant teams. We are sorry to hear about the issue you had but are glad it was finally resolved. Happy to hear you find Melio helpful and cost-effective. All the best, Team Melio CM Cristina M. Administración Construction Used the software for: 6-12 months ### "Bueno" December 18, 2022 5.0 Muy buena es rápida y segura una gran opción Pros Si gestión de facturas es rápida y cómoda para uso diario Cons Algunas opciones no quedan claras para usar Review Source Response from Melio December 20, 2022 Hi Cristina, thank you for sharing this review with us and the community! We're happy to hear you find Melio useful and easy to use. Best, Team Melio Talk to a Capterra advisor for free and get results within 15 minutes.