# Aircall Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Aircall Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/184709/Aircall/ --- # Aircall Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Aircall ## What is Aircall? Make every phone conversation count and give time back to your reps. Aircall's AI-powered platform integrates with 250+ CRM, Helpdesk, & other critical business tools to surface the information your reps need to be successful, when they need it. Join 22,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: intelligent AI agents, SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features. ## What is Aircall used for? [Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Recognitions Shortlist Overall rating Based on 464 user reviews Reviews sentiment Positive 83% Neutral 9% Negative 8% Pros & cons Intuitive and simple interface Extensive CRM and app integrations Frequent bugs and technical glitches Disruptions in call management Starting price $40 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - VoIP / 2026 - Auto Dialer / 2025 - Call Recording / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Aircall alternatives Highest Rated [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) ## FAQs about Aircall Overview ### What problems does Aircall solve? Aircall solves scattered call handling, manual CRM logging, missed inbound calls, and slow phone-system setup by centralizing routing, recordings, notes, analytics, and integrations with tools like HubSpot, Salesforce, Zendesk, and Shopify. Sales, support, recruiting, and remote customer service teams benefit most, especially those managing international numbers and distributed agents. Answer based on 242 reviews Overview ### Which roles and teams benefit most from Aircall? Aircall is most used by sales teams, customer support and success staff, account managers, and business leaders. SDRs and sales managers use it to handle outbound calling and track conversations, while support teams manage inbound requests. Executives, founders, and operations leaders rely on it for visibility, routing, and team performance oversight. Answer based on 442 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Aircall built for? Aircall is built primarily for small businesses, which make up 77% of reviewers, and is used most in computer software at 11%. It serves sales, customer support, call centers, IT operations, education, financial services, healthcare, and marketing, with additional adoption in information technology and services at 8% and internet companies at 7%. Answer based on 463 reviews Features and Usability ### What are the key features of Aircall? Aircall includes core call management features like call routing, IVR, call transfer, call recording, and click-to-dial. Reviewers also highlight differentiators such as CRM integrations, real-time analytics dashboards, call logging with customer history, and team collaboration tools like shared notes and call monitoring for remote support teams. Answer based on 198 reviews Pricing ### How much does it cost and what fees or limitations are included? Aircall starts at $40/month for the Essentials plan, with Professional at 70/month, and a free trial is available. Reviewers often call it affordable and a good value, but some say per-user costs feel high as teams grow, with deeper analytics and extra features sometimes requiring higher plans or add-ons. Answer based on 55 reviews Integrations ### Which third-party tools and platforms does Aircall integrate with? Aircall integrates with over 100 third-party tools, with frequent connections to Pipedrive, HubSpot CRM, Salesforce Sales Cloud, Front, Zendesk Suite, Freshdesk, Microsoft Teams, and Make. Reviewers also mention Help Scout, Google Sheets, and Avoma, covering CRM, help desk, communication, and workflow automation use cases. Answer based on 126 reviews Getting Started and Support ### How easy is it to onboard and train a team on Aircall? Aircall is generally quick to onboard, with in-person training, live online sessions, documentation, videos, and webinars available. Most agents and nontechnical users get productive after a short tutorial or minimal training, while admins and teams handling setup, number porting, or monitoring tools may need more time and support. Answer based on 10 reviews Getting Started and Support ### What customer support options does Aircall offer, and how do users rate the experience? Aircall offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. User feedback is mixed: many describe support as fast, polite, and helpful, often resolving issues within a business day, while others report slow replies, weak billing help, and inconsistent follow-through on technical problems. Answer based on 112 reviews Call management ### How well does Aircall handle call management? Aircall handles everyday call management well with routing, IVR, transfers, recording, click-to-dial, and shared inbox tools. Sales, support, and remote teams often find it easy to organize inbound and outbound calls, though some users mention setup friction, missing admin options, occasional call quality issues, and mobile or browser quirks. Answer based on 198 reviews ## Who uses Aircall? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 169 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 169 reviews Sales & Business Development 25% Sales & Business Development 25% Customer Services & Support 23% Marketing 12% IT & Software Development 10% Others 30% Top industries Based on 169 reviews Computer Software 37% Information Technology and Services 19% Retail 18% Consumer Services 13% Other 13% ## Pros and Cons Intuitive and simple interface 99% positive reviews out of 92 Most users comment ease of use enables quick adoption, minimal training, and efficient daily workflows. Frequent bugs and technical glitches 76% negative reviews out of 58 Most users report recurring bugs, app crashes, and inconsistent performance, particularly affecting mobile and integrations. Eric N. BDR, 51 - 200 employees. "Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely." Extensive CRM and app integrations 92% positive reviews out of 74 Most reviewers describe integrations with CRMs and business tools as smooth, boosting productivity and workflow automation. Yoel G. Sales Manager, 51 - 200 employees. "The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot." Disruptions in call management 80% negative reviews out of 25 Most reviewers find call handling unreliable, with dropped calls, lost data, and limited control over call features. Fast and seamless onboarding 92% positive reviews out of 25 Most reviewers indicate onboarding is rapid, straightforward, and supported by responsive assistance and clear processes. Unreliable billing and refund process 91% negative reviews out of 22 Most users say billing issues include unauthorized charges, difficulty canceling, poor refund handling, and lack of transparency. Hagard W. Director, 11 - 50 employees. "worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account." ## Features AI summary Based on 1,849 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Aircall supports all three of the features reviewers rate most highly: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities help businesses stay connected from anywhere, manage missed calls more effectively, and direct incoming calls to the right person or team, allowing teams to respond faster and handle customer conversations more efficiently. Mobile Access 4.3 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 3.9 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Routing 4.1 (58) 68.97% of 58 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Transfer 3.9 (23) 73.91% of 23 reviewers that rated this feature as important or highly important Transfers live calls to other agents Caller ID 4.3 (13) 46.15% of 13 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 4.4 (94) 67.02% of 94 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Aircall 96 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Assign issues and tasks based on availability or required skills System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Monitor and track what your employees are doing Move files across different systems or networks Software specialized for non-profit organizations Activities related to raising money for a specific cause A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends System provides callee information to agent prior to the call to help determine whether or not to make the call Arrange tasks based on the level of priority or urgency Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Enables the connectivity to send and receive calls over the internet Send messages via SMS Use your computer as a phone device to make calls over the internet Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.1 (415) 4.1 Based on 415 reviews ## Pricing Value for money 3.9 (337) Free Trial [View pricing plan details](https://www.capterra.com/p/184709/Aircall/pricing/) Essentials $40.00 Flat Rate,Per Month It includes: - 50+ Integrations and API Access - Call Recording - Click-to-Dial - IVR - Phone Support - Send and Receive SMS - Unlimited Inbound Calls (Toll-Free Excluded) - Voicemail Professional $70.00 Flat Rate,Per Month It includes: - Advanced Analytics and Reporting - Advanced Sales Features Including Power Dialer - Advanced Support Features Including Queue Call Back - Call Tagging & Dispositioning - Dedicated Account Manager - IVR - Live Call Monitoring - Phone Support - Send and Receive SMS\*\* - Unlimited Inbound Calls (Toll-Free Excluded) Custom Custom Quote Available It includes: - Access to API Developer Support - Advanced Analytics and Reporting - Call Tagging & Dispositioning - Custom Analytics - Custom Onboarding - Dedicated Account Manager - Live Call Monitoring - Phone Support - Salesforce Integration - Service-Level Agreement (SLA) - Unlimited Outbound Calls\* Value for money 3.9 (337) 3.9 Based on 337 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (361) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (361) 4.0 Based on 361 reviews ## User reviews Overall rating 4.2 Based on 464 reviews Filter by rating 5(248) 4(137) 3(41) 2(6) 1(32) Mentioned topic Sorted by most recent Peter W. CEO Research ### "Reliable calling, but rigid contracts and hidden costs at renewal" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 23, 2026 The core product did its job and supported real revenue outcomes for us. But the relationship was undermined by opaque plan terms, no proactive account management, and rigid, inflexible offboarding — getting any accommodation required direct escalation rather than being offered as standard practice. We're moving to a different provider mainly because of this lack of flexibility around contracts, not the calling product itself. Pros Call quality and day-to-day functionality were reliable, and outbound calling through the platform helped us close real business — we can trace concrete deals directly to outreach done via Aircall. Cons Contract and billing flexibility is poor. We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive check-in from Aircall to flag the mismatch. We were also forced into two separate unwanted full-price contract extensions: once from a missed cancellation deadline with zero flexibility offered, and again when porting our number out to a new provider required a full extra month at full price, with no reduced or number-only option available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Beatriz M. Customer Support Specialist Transportation/Trucking/Railroad ### "Make calls on Air" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 July 19, 2026 Aircall made it easy to keep track of productivity and to hold agents accountable. Being able to listen to calls to see what information was provided to clients was extremely useful and helpful. Although, sometimes experiencing issues with connectivity had us missing a lot of calls, we were able to call clients back because of the call log in the workspace. Pros It was an easy move for my employer to make and the workspace to see calls received by agents, assigned calls to you, and missed calls made it easy for everyone to keep track of what needed attention. You can also listen to calls other agents had this was very useful to clear up any misunderstandings or misinformation by agents. Cons We experienced a lot of connectivity issues, and sometimes calls wouldn't come through at all. The call log in the work space area still l listed those missed calls. Switched from [CallHub](https://www.capterra.com/p/149279/CallHub/) Needed a more reliable phone system with more features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Aleah H. OSS Consumer Services ### "Helpful for Privacy, but Reliability Needs Improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 8, 2026 My overall experience with Aircall has been mixed. I really appreciate the privacy it gives me by masking my personal phone number, and that is one of the biggest reasons I value the app. At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has not always felt intuitive. Overall, it serves an important purpose, but the experience would be much better with stronger consistency and usability. Pros What I liked most about Aircall is that it allows me to make and receive work-related calls without using my personal phone number. That added layer of privacy is a big benefit and makes it much easier to keep work communication separate from my personal life. It has been especially useful for maintaining that boundary while still staying accessible. Cons What I liked least about Aircall is the inconsistency. Calls can drop, notifications are sometimes missed, and that makes it harder to rely on when communication needs to be seamless. It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 17, 2026 Hi Aleah, Thank you for taking the time to share this review! We're glad to hear that Aircall has been helping you keep your work and personal communication separate. We also appreciate your feedback on issues you have experienced. If they persist, please don't hesitate to reach out to us via our Help Center here \[ https://support.aircall.io/en-gb \] with specific details so our support team can troubleshoot and find a solution. Thanks again! Best, Aircall Marketing Team AE ALI E. Senior Product Designer Mechanical or Industrial Engineering ### "Le système de téléphonie cloud qui modernise ma relation client" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 Une collaboration téléphonique transparente. Le partage d'appels et le suivi des conversations permettent à l'équipe support de délivrer une expérience client fluide et hautement professionnelle, sans aucune perte d'information Pros Aircall transforme la gestion des appels professionnels en une expérience logicielle moderne et connectée. L'intégration avec le CRM (comme HubSpot ou Salesforce) fonctionne à merveille. La création de lignes téléphoniques internationales ou la configuration de Cons Le logiciel dépend à 100 % de la qualité de la connexion Internet. En cas de réseau instable ou de baisse de bande passante, la qualité de la voix se dégrade instantanément, entraînant des coupures ou des échos très inconfortables en ligne. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 17, 2026 Hi Ali, Thank you so much for the kind review! We're thrilled to hear that the CRM integrations, call sharing, and conversation tracking have been delivering such a smooth and professional experience for your support team. We also appreciate your note on call quality during periods of lower network stability. As a VoIP solution, call quality can be impacted by internet connectivity. Please don't hesitate to reach out to us via our Help Center here \[ https://support.aircall.io/en-gb \] with specific details if this issue persists, so our support team can troubleshoot and find a solution. Thanks again! Best, Aircall Marketing Team LS Louis S. CTO Real Estate ### "A modern, VOip phone system that integrates seamlessly with your tools" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 22, 2026 It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model. Pros Native Salesforce integration: This is, by far, one of Aircall's biggest strengths. The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). This has drastically reduced manual data entry and improved CRM data accuracy. Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days. VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally. Cons The analytics are good, but more advanced and customizable reports would be a welcome addition Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. Alternatives considered [Ringover](https://www.capterra.com/p/169627/RingOver/) Reasons for choosing Aircall Aircall offers some of the best-in-class native integrations with CRMs and helpdesk tools, which was a top priority for us to streamline our workflows and centralize customer data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 30, 2026 Hi Louis, Thank you so much for this detailed and thoughtful review! We're thrilled to hear that the Salesforce integration has been such a game-changer for your team, from automatic call logging and Click-to-Dial to faster onboarding and improved CRM accuracy. That's exactly the kind of impact we aim to deliver! We also appreciate your feedback on analytics customization. We will pass this along to our team as we continue to develop our reporting capabilities. Regarding the occasional call quality issues, as a VoIP solution, call quality can be impacted by internet connectivity, but if you're up for it, please reach out to our Support team with specific examples at support@aircall.io or via the Help Center here \[ https://support.aircall.io/en-gb \] so they can troubleshoot and help find a solution. Thanks again for choosing Aircall! Best, Aircall Marketing Team MS Marvin S. Lead product development Computer Software ### "Solid but not flawless" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 24, 2026 Solid solution that is all round usable with a few nice quality of live features, but also still has some rough edges. Pros It has really established itself now and the easy and seamless switch between desktop and mobile is a real advantage that gets used regularly by our team. Cons I wanted to create an outbound only phone number recently, and besides the little annoying forms that needed filling out even for the nth new number, the biggest problem is that you can't have a number that just plays a message and then hangs up. You can configure it but then you also can't use the number. So the only solution the support could come up with was "play your message with a lot of empty air and then put a mailbox". Really unexpected that such a basic setup is not possible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 29, 2026 Hi Marvin, Thanks so much for the thoughtful review! It's great to hear that your team is getting value from Aircall. However, we're sorry to hear about the frustration around creating a message-only outbound number that ends the call. We've shared your feedback with our product team. If you have any other questions or need further assistance, please don't hesitate to reach out! We’re here to help. Thanks again! Best, Aircall Marketing Team BM Brian M. Founder Oil & Energy ### "4 months later still can't text! Avoid at all costs!" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 9, 2026 Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!! Pros Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized. Cons Support was awful they couldn't get me texting after 4 months of back and forth and I finally gave up after losing a ton of money. Pipedrive integration not as advertised. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) Price was lower so gave it a shot after staff donwsized. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2026 Hi Brian, Thank you for sharing this feedback. We are truly sorry for the disruption and the frustration you experienced. Our Number Operations team has been thoroughly communicative with you throughout the carrier slowdown. The carrier had a handful of rejections surrounding their privacy policy and opt-in process. This led to delays and an A2P rejection, resulting in SMS being unable to be active in this case. Nonetheless, we understand the impact of this and appreciate you bringing it to our attention. This matter was raised with the team once again, who will be in touch with you. AN Anonymous User Customer Experience Supervisor Hospitality ### "Aircall is still a great cloud phone option." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 2, 2026 Pros They recently rolled out a new version of their phone app called Aircall Workspace which is a more comprehensive/consolidated view for workflow Cons Sometimes they run into connectivity issues, I believe due to AWS outages which are tough to avoid, it can be difficult to get real-time support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 7, 2026 Hi there, Thank you so much for your kind review! It's great to hear that you’re enjoying the new Aircall Workspace and that you feel the workflow is more comprehensive. However, we're sorry to hear about the occasional connectivity issues and the difficulty getting real-time support. The best way to find a solution to these issues is to contact our support team, who will troubleshoot them and find a solution. If you have any additional questions or feedback, please don't hesitate to reach out to us. We're here and happy to help! Best, Aircall Marketing Team CB Christoph B. COO Hospitality ### "Comprehensive solution for phone support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 20, 2026 Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups). Pros Ability to integrate into contact center software; reliable phone management, recording across multiple devices; functionality for agents to queue, pause, re-assign, connect, get support etc.: extensive quality mgmt. for phone support Cons Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2026 Hi Christoph, Thanks so much for the thoughtful review! We’re happy to hear that Aircall’s reliability, integrations, and quality management features are helping your team understand agent behavior and follow-ups. We also appreciate your note on phone-number flexibility and routing during expansions, as feedback like this helps us adjust and improve. In the meantime, our Support team is ready and happy to help with any questions you might have regarding this topic. If you have any other questions or need anything else, please don't hesitate to reach out. Thanks again! Best, Aircall Marketing Team Simon F. Arborist Consumer Services ### "Great call software " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 9, 2026 Great software and a good level of product support form the Aircall team! We’re long term customers and I don’t see us moving away. Pros It’s a sick system with a good flow chart system for calls and call routing! We’ve recorded some messages that it lets you play too. Cons It’s expensive; and sometimes feels a little complicated for a small business but the functionality makes it worth while. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Functionality was key in moving from ring central Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2026 Hi Simon, Thank you so much for the thoughtful review and for being a long-term customer! It’s great to hear that Aircall has consistently been working well for your team. We really appreciate your feedback on price and complexity for smaller teams. We're happy to help you and your team get the most out of your current plan and setup. If you ever have any questions, please don’t hesitate to reach out to our Support team at any time. They'll be able to help troubleshoot and find solutions. Thanks again! Best, Aircall Marketing Team [View all Reviews](https://www.capterra.com/p/184709/Aircall/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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