# Aircall Pricing: A Comprehensive Guide | Capterra

> Check out the Aircall pricing guide to understand the cost of different pricing plans, features, and insights on how to choose the right plan.

Source: https://www.capterra.com/p/184709/Aircall/pricing

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Aircall Pricing Guide 2025

Last updated on June 11, 2025

Written by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/)

Writer

Edited by [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/)

Editor

Pricing for Aircall

[4.2 (459)](#reviews)

User rating:[

4.2

](#reviews)

Based on (459) reviews

## Overview of Aircall pricing

[Aircall](https://www.capterra.com/p/184709/Aircall/) is a cloud-based call center and business phone software for modern businesses, offering seamless integration with CRM and help desk tools. Key features include call routing, real-time analytics, call recording, IVR (interactive voice response), and power dialing to enhance customer communication and team collaboration. Aircall is recognized in our [2025 Capterra Shortlist for VoIP](https://www.capterra.com/voip-software/shortlist/?year=2025).

Aircall offers three different plans to suit various business needs. Pricing varies based on team size and feature requirements.

Essentials

$40.00

Flat Rate,Per Month

* * *

It Includes

-   50+ Integrations and API Access
-   Call Recording
-   Click-to-Dial
-   IVR
-   Phone Support
-   Send and Receive SMS

Professional

$70.00

Flat Rate,Per Month

* * *

It Includes

-   Advanced Analytics and Reporting
-   Advanced Sales Features Including Power Dialer
-   Advanced Support Features Including Queue Call Back
-   Call Tagging & Dispositioning
-   Dedicated Account Manager
-   IVR

Custom

Contact vendor

* * *

It Includes

-   Access to API Developer Support
-   Advanced Analytics and Reporting
-   Call Tagging & Dispositioning
-   Custom Analytics
-   Custom Onboarding
-   Dedicated Account Manager

The latest information on pricing is available on Aircall’s website.

## Cost breakdown

Aircall provides a variety of pricing plans to suit businesses of all sizes, from startups to large enterprises. Offerings include the Essentials plan with fundamental calling features, the Professional plan offering advanced analytics and automation, and the Custom plan for larger teams with specific needs. Exploring these options allows businesses to select the best fit for their budget and communication goals, maximizing efficiency and customer engagement. 

### Starting price 

Aircall’s Essentials plan, designed for small teams and growing businesses, includes core calling features and integrations. This plan is priced at $40 per user per month when billed monthly or $30 per user per month with annual billing, providing a cost-effective solution for companies looking to streamline their call management.

For businesses that require more advanced features, the Professional plan offers enhanced analytics, automation, and productivity tools. This plan is available at $70 per user per month when billed monthly or $50 per user per month with an annual commitment. The added functionalities make it a great option for companies looking to scale their operations and improve team efficiency through data-driven insights and workflow automation.

Aircall also provides a customizable plan tailored to large organizations with specific needs. This plan includes premium support, deeper integrations, and additional security features. Companies must contact the provider for a quote.

Aircall offers a seven-day free trial for its Essentials and Professional plans.

### Billing options

Aircall offers two billing options: monthly and annual. Businesses can choose between the flexibility of a monthly subscription or the cost savings of an annual commitment.

With monthly billing, companies pay a higher per-user rate but have the flexibility to adjust or cancel their subscription as needed. This is a good option for businesses wanting short-term scalability or still evaluating their long-term needs.

Annual billing, on the other hand, provides a discounted rate in exchange for a year-long commitment. Businesses can save around 25% compared to paying month to month. However, it requires upfront payment and commitment, making it more suited for businesses with stable growth projections.

### Feature differentiation

Aircall’s pricing plans are designed to provide businesses with the right level of functionality based on their size and needs. The plans differ in such areas as call management, analytics, integrations, and support. Below is a breakdown of how these features vary across the various plans:

-   **Call routing and IVR:** The Essentials plan starts with basic IVR and call routing, allowing businesses to direct calls efficiently. As the plans progress, users can access skill-based routing, queue prioritization, advanced IVR options, and even fully customizable IVR configurations tailored to complex workflows.
    
-   **Analytics and reporting:** Essentials users have access to standard call history and basic performance metrics, while real-time analytics, customizable reports, and in-depth performance tracking are available at the Professional level. The Custom plan adds API access for custom reporting, advanced data insights, and deep analytics integration.
    
-   **Integration options:** Get support for basic CRM and helpdesk integrations (e.g., HubSpot and Zendesk) with the Essentials plan. The Professional plan expands to include workflow automation and advanced integrations with platforms like Salesforce, and the Custom plan offers fully customizable API access, deeper software integrations, and tailored solutions.
    
-   **Call monitoring and coaching:** Monitoring and coaching features include call recording with the Essentials plan and live call listening, whispering, and barging for real-time agent coaching with the Professional and Custom plans.
    
-   **Support and onboarding:** The Essentials plan provides standard customer support and access to self-service resources, while the Professional plan includes priority support with faster response times and the Custom plan offers 24/7 premium support, dedicated account management, and personalized onboarding.
    

These differences ensure that businesses can select a plan that matches their operational complexity, growth stage, and budget while providing the right level of functionality for their teams.

## What users say about Aircall pricing

Capterra analyzed over 400 reviews left by Aircall users and found mixed opinions on the software’s pricing; some users find it cost-effective and a good value for the features provided, while others feel it is expensive, especially as the price has increased over time. Multiple users report dissatisfaction with unexpected charges, unclear invoices, and unethical billing practices, such as being charged for services not used and difficulty obtaining refunds. Additionally, while the platform offers valuable features and integrations, some users find it more expensive than similar services, with the high per-user costs and additional charges for extra functionality being significant concerns for small businesses.

The subscription model and pricing structure have received both praise and criticism. While some users appreciate the flexibility and custom billing options, others are frustrated by automatic renewals, a lack of refunds, and rigid cancellation policies. Aircall is generally seen as more suited for larger organizations due to its pricing model, which can be prohibitive for small businesses. Though the free trial is useful for evaluating the software, issues during the trial period have affected some users' first impressions. Overall, the absence of a free version and the additional costs for advanced features are notable drawbacks for many potential users.

Here are some of the things users mentioned about Aircall pricing.[\[1\]](#footnotes)

Paris W.Head of SalesTelecommunications6-12 months

Easy to use, relatively cheap, good UX it has also never broken.

May 19, 2024

Francisco E.Tecnico en reparacionesInformation Technology and Services6-12 months

I can contact my clients from several countries at a low cost and the quality of the calls is great.

March 29, 2023

Sergi M.Techinal Program ManagerAutomotive1-2 years

Is a bit expensive if you compare to a normal phone network

February 21, 2023

Samuel C.Senior ManagerLeisure, Travel & TourismI used a free trial

We have found the pricing to be higher than expected, especially for additional features or users.

March 30, 2023

[Read more Aircall reviews here.](https://www.capterra.com/p/184709/Aircall/reviews/)

## Detailed breakdown of Aircall pricing plans

### Essentials plan

**Priced at**: $30 per user per month (billed annually); $40 per user per month (billed monthly)

**Ideal for**: Small teams or startups looking for a simple, reliable phone system with essential call management and integration features without extensive customization.

This plan provides a flexible system that’s easy to set up and manage. It requires at least three users and can serve a maximum of three teams.

**Essentials plan features**[\[2\]](#footnotes):

-   **Basic call routing**: Automatically distributes incoming calls to the appropriate team members, ensuring efficient handling and minimizing wait times for callers.
    
-   **IVR (interactive voice response)**: Allows businesses to set up standard call routing options, enabling callers to navigate menus and reach the right department or representative without manual intervention.
    
-   **Call recording:** Provides the ability to record and store conversations for training, compliance, and quality assurance purposes, ensuring that teams can review past calls as needed.
    
-   **Third-party integrations:** Seamlessly connects with popular business tools like HubSpot and Zendesk, allowing teams to sync call data, streamline workflows, and enhance customer relationship management.
    
-   **Analytics and call history:** Grants access to essential call insights, including call volume trends, performance metrics, and historical call logs, helping businesses track productivity and optimize their communication strategies.
    

_Aircall phone system (_[_Source_](https://www.capterra.com/p/184709/Aircall/)_)_

### Professional plan

**Priced at**: $50 per user per month (billed annually); $70 per user per month (billed monthly)

**Ideal for**: Growing teams or midsize businesses that require more advanced features for better call management, reporting, and integrations.

This plan is good for businesses looking to streamline their workflows and gain insights into performance. It requires a minimum of three users.

**Professional plan features**[\[2\]](#footnotes):

-   **Advanced call routing:** Includes skill-based routing and queue prioritization, ensuring that calls are directed to the most qualified agents and high-priority inquiries are handled first.
    
-   **Real-time analytics and reports:** Provides live insights into call performance, along with customizable reports to track key metrics like response times, agent productivity, and customer interactions.
    
-   **Workflow automation:** Streamlines CRM integrations, such as with Salesforce, by automating tasks like call logging, follow-up reminders, and customer data synchronization.
    
-   **Live call monitoring and coaching:** Enables managers to listen in on calls, whisper guidance to agents without the caller hearing, or barge into calls when direct intervention is needed.
    
-   **Customizable greetings and call menus:** Enhances the caller experience with tailored voice prompts, branded greetings, and intuitive call menus that improve navigation and efficiency.
    

_Aircall call analytics (_[_Source_](https://www.capterra.com/p/184709/Aircall/)_)_

### Custom plan

**Priced at**: Available upon request from the vendor

**Ideal for**: Large organizations with complex communication needs and teams requiring customized solutions, dedicated support, and premium features.

This plan is best suited for businesses with advanced reporting, security, and integration requirements. It requires a minimum of 25 users.

**Custom plan features**[\[2\]](#footnotes):

-   **Fully customizable IVR and call routing:** Supports intricate workflows with advanced routing options, ensuring calls are directed efficiently based on specific business needs.
    
-   **Advanced analytics and API access:** Provides deeper data integration, custom reporting capabilities, and API access for businesses that require highly tailored insights and automation.
    
-   **Enhanced security and compliance:** Includes robust security measures such as encryption and compliance tools to help businesses meet industry regulations and protect sensitive data.
    
-   **24/7 premium support:** Offers around-the-clock assistance with dedicated account management to ensure enterprise-level support and personalized service.
    
-   **Tailored integrations and advanced APIs:** Designed for larger systems, enabling seamless workflow management through custom integrations and advanced API capabilities.
    

_Aircall intelligent call routing (_[_Source_](https://www.capterra.com/p/184709/Aircall/)_)_

## Total cost of ownership 

When evaluating Aircall, it's important to consider the total cost of ownership, which goes beyond the base subscription price to include additional expenses such as add-ons, integrations, scaling costs, and support requirements.

### Upfront costs

Aircall does not specifically highlight any upfront costs, which usually include expenses related to areas like platform configuration, data migration, and onboarding. Premium onboarding is included with the Custom plan; however, other plan users may want to pay for advanced setup, customization, onboarding, and training services. Contact the provider for more details or consider a third-party service.

### Additional costs to consider

While Aircall’s subscription fees cover essential features, businesses should consider the following potential additional costs:

-   **Integrations**: Depending on your business’s tech stack, certain integrations may incur extra costs. For example, more advanced CRM or help desk integrations beyond basic tools like HubSpot or Zendesk may require a higher-tier plan or come with additional fees.
    
-   **Add-ons and automation**: Certain advanced features, like additional automation workflows or custom reporting, may not be included in the base subscription and could require a higher-tier plan or incur extra costs. Examples of add-ons include the Aircall AI add-on ($9 per license) and the Aircall Analytics+ add-on ($15 per license).
    
-   **Phone numbers**: While the Essentials and Professional plans include a limited number of local and toll-free numbers, additional phone numbers or international numbers cost $6 per number per month. 
-   **International calling**: If your business makes a significant number of international calls, be aware that these calls may have separate charges based on the country of origin and destination.
    
-   **Text messaging:** For US and Canada numbers, inbound messaging is included at no additional charge. For outbound messaging, Aircall allows up to 13,000 segments (i.e., sections of text) per user per month. For other regions, it charges per outbound text at industry-competitive rates.
    

It’s important for businesses to assess these potential additional costs when evaluating the overall total cost of ownership.

## How to choose the right Aircall pricing plan

Choosing the best Aircall pricing plan depends on your business goals, needed features, and budget. Here are some factors to guide your decision:

_Key considerations while choosing the right Aircall plan_

-   **Assess your business needs**: While considering Aircall plans, assess what needs your business has for compliance, call monitoring, analytics, customer support, and more. For example, small businesses needing basic features for no more than three teams may find the Essentials plan sufficient, while larger teams requiring more advanced analytics, more collaboration features, or even personalized onboarding and priority support will likely need to go with the Professional or Custom plans. If your business operates in a regulated industry, the Custom plan may be necessary due to its advanced security features and compliance tools. Understanding the needs of your team will help guide you to the most appropriate plan.
    
-   **Consider your budget**: When selecting the right Aircall plan, it’s important to align your budget with your business size and communication needs. The Essentials plan is the most affordable option and is ideal for small businesses or startups, while the Professional plan is suited for growing teams that need more advanced analytics and automation features. The Custom plan caters to larger organizations and offers customizable features at a higher price point, reflecting its tailored support and advanced security tools. Beyond the monthly subscription costs, businesses should also factor in potential additional costs such as integration fees, extra phone numbers, and add-ons.
    
-   **Compare features offered in each plan:** Aircall offers distinct features at different price points, with more advanced functionality available at higher-tier plans. The Essentials plan includes basic features such as call routing, IVR, call recording, and integrations with popular tools like HubSpot. The Professional plan builds on this by adding advanced features such as skill-based call routing, real-time analytics, workflow automation, and live call monitoring for coaching. The Custom plan is tailored for larger organizations, offering fully customizable features such as advanced reporting, API access, and premium support. Depending on the scale and complexity of your business operations, you’ll need to select a plan that aligns with your operational goals, ensuring you get the necessary features to improve efficiency, team collaboration, and customer service.
    

## How to maximize the value of your Aircall subscription

Maximizing the value of your Aircall plan involves leveraging all the available features and tools available. Here are some strategies to get the most out of your subscription:

_Ways to maximize the value of your Aircall subscription_

### Utilize all features

Aircall offers several notable features across its plans, including advanced call routing, real-time analytics, and integrations with popular CRM and help desk tools. One of the standout features, especially for higher-tier plans, is the customizable IVR and call routing, which ensures calls are efficiently directed to the right team members. The Professional and Custom plans offer advanced automation workflows, real-time monitoring, and skill-based routing, which are essential for improving team performance and customer experience. Additionally, businesses on the Custom plan can access premium features such as deeper data insights, API access for custom reporting, and advanced security tools. Leveraging these features will help businesses streamline operations, enhance team collaboration, and provide better customer service.

### Leverage customer support and resources

Aircall provides varying levels of customer support depending on the plan selected. Everyone has access to online resources such as the provider’s blog, on-demand webinars, and glossary, as well as email and phone support and standard onboarding. Premium onboarding, a dedicated account manager, and 24/7 priority customer support are available in the highest-level plan. Taking full advantage of whichever support options are available at your plan level will help you resolve issues, stay updated on new features, and optimize the software’s performance.

### Additional tips for getting the most out of your plan

-   To maximize the value of your Aircall plan, begin by exploring the integrations available to your plan level. Whether connecting to your CRM, help desk software, or workflow automation tools, these integrations can significantly enhance efficiency and synchronize data.
    
-   On the Professional plan, take full advantage of the advanced analytics, live monitoring, and customizable reporting to track team performance, spot trends, and refine your workflows. 
-   For businesses on the Enterprise plan, explore customized onboarding, API support, and service-level agreements (SLA) to ensure the system is tailored to meet your specific business needs. 
-   Additionally, train your team on tools like live call monitoring, call whispering, and real-time analytics. These features are crucial for improving coaching and customer interaction quality. 
-   Finally, regularly review and update your workflows to keep the system running smoothly, maintaining agility and adaptability as your business grows.
    

## Is it worth paying for Aircall?

Whether Aircall is worth investing in depends on your needs and budget. Here's a breakdown to help you decide:

### Value for money 

Aircall is a leading call center and business phone software that made the [2025 Capterra Shortlist for VoIP](https://www.capterra.com/voip-software/shortlist/?year=2025). It has a value-for-money rating of 3.8 out of 5 based on an analysis of 99 verified user reviews submitted over the last two years. While some users find Aircall pricey, many appreciate the value it delivers for the cost. In fact, among reviews that mention affordability, 48% consider the software a good value for money. However, concerns remain around pricing transparency, with users citing unexpected charges, unclear invoices, and challenges in obtaining refunds. Additionally, factors like the high per-user price, minimum user requirements, and additional costs for advanced features and analytics can make scaling up a more significant investment.

Here are some of the things users mentioned about Aircall’s value.[\[1\]](#footnotes)

Phillip K.DirectorRetail6-12 months

There are other companies that offer more features for 1/5 of the price.

April 9, 2024

Jared C.Business Data AnalystEducation Management6-12 months

Aircall is also reasonably priced and when paired with the ease of deployment and use makes the tool a good value.

May 8, 2023

Lennie G.Sales Development RepresentativeInformation Technology and Services6-12 months

Aircall increased our call hit rate and the ability to switch outbound numbers at no cost has also been very valuable.

April 29, 2022

Charles G.CEOComputer Software6-12 months

At the same time, Aircall's prices are exorbitant compared to their competitors, with no apparent justification for this price difference.

April 18, 2024

[Read more Aircall reviews here.](https://www.capterra.com/p/184709/Aircall/reviews/)

### Included features

At all plan levels, Aircall provides essential features that deliver value regardless of price. These include basic call management capabilities such as call routing, call recording, and the ability to manage both local and toll-free numbers. Integration with popular CRM tools like HubSpot and Zendesk is also included, allowing businesses to streamline their workflows and improve efficiency. Additionally, all plans include access to essential analytics and call history, which help businesses track performance and ensure that teams are operating effectively. Whether you're on the Essentials plan or Custom plan, Aircall's core features offer a solid foundation for communication, making it a valuable tool for businesses of any size. The ability to scale these features with higher-tier plans ensures that businesses can grow and access more advanced capabilities as needed.

### Customer support options

Aircall offers varying levels of customer support depending on the pricing plan. 

-   **Essentials plan:** Includes standard email support and access to a comprehensive knowledge base for troubleshooting and FAQs
    
-   **Professional plan:** Adds priority support, ensuring faster response times for inquiries
    
-   **Enterprise plan:** Provides 24/7 premium support, including dedicated account managers, personalized onboarding, and advanced assistance for complex issues
    

Additionally, all users can benefit from Aircall’s user forums, where community members share tips and best practices, further helping users resolve issues or get the most out of the platform.

## Is Aircall right for you?

### Assessing your requirements 

Determining whether Aircall is the right software involves assessing your requirements and comparing them to what Aircall offers. Here are some key factors to consider:

-   **Complexity of communication needs:** Evaluate the level of call routing, analytics, and integrations your business requires. If you need advanced features such as skill-based routing, live call monitoring, or automation, you may need the Professional or Custom plan.
    
-   **Security and compliance requirements:** Assess whether your business operates in an industry that requires strict security protocols and compliance tools. Businesses with specific security and compliance needs may benefit from the Custom plan, which offers advanced features like data encryption and compliance support.
    
-   **Customizations and integrations:** Determine the depth of customization and integration needs. If you need custom reporting, Salesforce integration, or API developer support, the Professional and Custom plans offer these features.
    
-   **Budget and scalability:** Review your budget to ensure the selected plan fits both your current and future needs. For growing businesses, the Essentials plan is a cost-effective starting point, but as your needs scale, the Professional and Custom plans may provide more value with additional features and flexibility.
    

### Alternatives to Aircall

Aircall has an overall rating of 4.2 stars out of 5. But, how does it compare to other call center software in terms of pricing?

When considering value for money, Aircall has a rating of 3.8 out of 5 based on reviews from the past two years. Some competitors have significantly better ratings in this area. For example, Zendesk Suite has a 4.2 value-for-money rating and a starting plan price of $55 per agent per month (billed annually). Convoso’s value rating is 4.5, with custom plan pricing. LiveAgent’s 4.7 value-for-money rating is a standout among this group. It has plans starting at $15 per agent per month (billed annually). JustCall has a value-for-money rating of 4.2 and plans starting at $19 per agent per month (billed annually). Lastly, 3CX’s value rating is 4.3, and its plans start at $295 (flat price per system).

**Zendesk Suite** users value its robust and customizable ticket management system, which allows them to adjust workflows to fit their specific needs. The user-friendly interface is praised for making it easy to organize and prioritize tickets, ensuring efficient handling of customer inquiries.

**Convoso’s** excellent call quality is the top feature highlighted in reviews. Users find it superior to other dialers they've used in the past. Some users have encountered issues with call quality, such as choppy audio and long wait times for outbound calls.

**LiveAgent** users highlight the software’s customer support. Its quick response times and 24/7 availability greatly boost customer satisfaction.

**JustCall’s** user-friendly interface and the ability to make and review calls from anywhere are appreciated by users. This is especially valuable for international operations. The call review feature is seen as a great tool for employee training and ensuring tasks are completed effectively.

**3CX** users value the flexibility it provides with its mobile app, softphone, and virtual phone features. This allows them to make calls from anywhere as if they were at the office. However, some users encounter difficulties with mobile app setup, provisioning, and integration between various phone types.

Check out the top [Aircall alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/), comparable in terms of core features, pricing, and usability.

### Cost comparison: Aircall vs. popular alternatives

[4.2 (459)](https://www.capterra.com/p/184709/Aircall/#reviews)

* * *

Starting Price

$40.00

Flat Rate

, Per Month

* * *

[4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/#reviews)

* * *

Starting Price

$39.00

Per User

, Per Month

* * *

[4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/#reviews)

* * *

Starting Price

$15.00

Per User

, Per Month

* * *

[4.1 (224)](https://www.capterra.com/p/157853/JustCall/#reviews)

* * *

Starting Price

$29.00

Per User

, Per Month

* * *

[4.4 (465)](https://www.capterra.com/p/158704/3CX/#reviews)

* * *

Starting Price

$350.00

Flat Rate

, Per Year

* * *

### Making the final decision

Aircall offers flexible pricing plans to suit businesses of all sizes, from the Essentials plan at $30 per user per month (billed annually) to the Custom plan, which requires a quote from the sales team. Each plan includes essential tools like call routing, IVR, and integrations with popular CRM systems, ensuring solid communication management at any level.

What stands out about Aircall is its ability to scale with your business needs, offering everything from basic call management to advanced analytics, automation, and customizable reporting. Its user-friendly interface, seamless integrations, and comprehensive customer support make it a standout solution for businesses looking to optimize their communication processes.

To get started, consider requesting a demo to see how Aircall works for your specific business needs, or start a free trial to explore the platform firsthand. You can also read more user reviews to gain insights from other businesses that have benefited from Aircall’s capabilities.

## FAQs

Does Aircall offer any discounts?

Yes, Aircall offers discounts for businesses that opt for annual billing. By paying upfront for the year, businesses can save compared to the monthly billing rate.

How much is Aircall per user?

Aircall’s pricing starts at $30 per user per month (billed annually) for the Essentials plan. The Professional plan starts at $50 per user per month (billed annually), and pricing for the Custom plan is determined by your business requirements.

What is the rate limit for Aircall?

The rate limit for Aircall is generally not publicly specified as it depends on the plan and the specific usage. However, Aircall is designed to handle high call volumes, and businesses that require large-scale operations may want to discuss specific limits with their sales contact or account manager.

How long is Aircall’s free trial?

Aircall offers a seven-day free trial that allows you to test the platform's features and integrations. This trial can help you assess if Aircall meets your business’s needs before committing to a paid plan.

Can I use my own number with Aircall?

Yes, Aircall allows you to port your existing phone numbers from other providers to its platform, so you don’t have to change your business contact number when switching to Aircall.

Does Aircall transcribe calls?

Currently, Aircall does not offer automatic transcription for calls. However, call recordings are available, and businesses can use these recordings for reference and training purposes.

Can you text with Aircall?

Yes, Aircall supports SMS messaging, allowing businesses to send and receive text messages as part of their communication workflow, depending on the plan and features selected.

Is Aircall a VoIP?

Yes, Aircall is a VoIP (Voice over Internet Protocol) service, which means it uses the internet to make and receive calls instead of traditional telephone lines, providing more flexibility and cost-effective solutions for businesses.

#### Methodology

1.  Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar.
    
2.  Our research team identified these features from vendor websites (as of Feb. 5, 2025) based on their analysis of what users find valuable or expect from call center software. This list is not exhaustive. For additional features, refer to the vendor’s website.
    

[Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/)

Shephalii Kapoor is a writer at Capterra. She helps small businesses identify the right software for their needs by analyzing user reviews for top-rated software products. Prior to Capterra, she worked as an assistant content manager at InfoEdge India Ltd. She has also worked in company law, aviation, and real estate. She is a published author and has contributed to various magazines and websites. During her free time, she enjoys reading.

[Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/)

Parul Sharma is a content editor at Capterra with expertise in curating content for various niches, including SaaS, digital marketing, and search engine optimization. With over half a decade of experience in content writing and editing, Parul has the expertise to simplify complex terms into engaging, valuable content for targeted audiences. She completed her graduation and post-graduation in English literature from Delhi University and was awarded the Dr. Asha Sahni Memorial Award for being the...

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Table of Contents

-   [Overview of Aircall pricing](#overview-of-aircall-pricing)
-   [Cost breakdown](#cost-breakdown)
-   [What users say about Aircall pricing](#what-users-say-about-aircall-pricing)
-   [Detailed breakdown of Aircall pricing plans](#detailed-breakdown-of-aircall-pricing-plans)
-   [Total cost of ownership](#total-cost-of-ownership)
-   [How to choose the right Aircall pricing plan](#how-to-choose-the-right-aircall-pricing-plan)
-   [How to maximize the value of your Aircall subscription](#how-to-maximize-the-value-of-your-aircall-subscription)
-   [Is it worth paying for Aircall?](#is-it-worth-paying-for-aircall)
-   [Is Aircall right for you?](#is-aircall-right-for-you)
-   [FAQs](#faqs)