--- title: "Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Aircall the right VoIP solution for you? Explore 467 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/184709/Aircall/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Aircall 4.2 (465) [View alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Aircall Ease of use 4.4 Customer Service 4.0 ## Pros and Cons in Reviews Ls Louis s CTOReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model.“ May 22, 2026 Maria Leslie Gail C Executive AssistantExecutive Office, 11 - 50 employeesUsed the software for: 1-2 years. “Enforcing a mandatory 3-license minimum makes it unnecessarily expensive for small teams, while essential tools like Salesforce integrations, live call monitoring, power dialers, and AI summaries are locked behind higher tiers or paid add-ons.“ August 28, 2026 Maria Leslie Gail C Executive AssistantExecutive Office, 11 - 50 employeesUsed the software for: 1-2 years. “The app embeds seamlessly into platforms like Salesforce, HubSpot, Zendesk, and Pipedrive. When a call comes in, the automatic contact pop-up instantly displays the caller’s past history, while call recordings, disposition tags, and AI summaries are logged automatically without leaving the CRM window.“ August 28, 2026 Peter W CEOResearch, 11 - 50 employeesUsed the software for: More than 2 years. “We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive check-in from Aircall to flag the mismatch.“ July 23, 2026 Peter W CEOResearch, 11 - 50 employeesUsed the software for: More than 2 years. “Call quality and day-to-day functionality were reliable, and outbound calling through the platform helped us close real business — we can trace concrete deals directly to outreach done via Aircall.“ July 23, 2026 Aleah H OSSConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has not always felt intuitive.“ July 8, 2026 BM Beatriz M Customer Support SpecialistTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 1-2 years. “It was an easy move for my employer to make and the workspace to see calls received by agents, assigned calls to you, and missed calls made it easy for everyone to keep track of what needed attention.“ July 19, 2026 SO Scarlett O Business Development SpecialistArchitecture & Planning, 51 - 200 employeesUsed the software for: 6-12 months. “I felt that Aircall's capabilities were limited compared to other outbound calling services I have used before.“ July 28, 2026 ## Showing most helpful reviews Showing 1-25 of 465 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer CEO Used the software for: Less than 1 year ### "Aircall crashes & burns" October 27, 2026 1.0 Run, don't walk away from aircall. They did not disclose their fees and what is worse, I didn't receive one new client for my efforts. Pros I can't think of any. Absolute waste of time & money. These people misrepresented both the value & cost of their services. Cons I often say "You can shear the sheep over & over again but you can only cut it's throat once." That said, it's clear to me now that Aircall is in the throat-cutting business. I signed up for an outbound campaign service and agreed to pay $300 for 3 months. What they never disclosed and I never agreed to was added billing charges for outbound calls. I am now almost $2000 in the hole with not one positive outcome from my sales campaign. I would never have signed up with this company if I had bothered to read the other negative reviews here. Do yourself a favor and run, not walk away, from this company. You'll thank me later. Review Source VR Verified Reviewer Executive Assistant Used the software for: 1-3 years ### "Exceptional CRM Integration Hindered by High Costs and Seat Minimums" September 15, 2026 5.0 Aircall delivers a premium, highly efficient experience for B2B sales and support teams heavily reliant on CRM automation. However, its value proposition hinges on whether your organization is willing to pay higher seat costs for integration polish rather than seeking an all-in-one phone-and-video bundle. Pros What makes Aircall exceptional is its best-in-class, frictionless CRM integration ecosystem. The app embeds seamlessly into platforms like Salesforce, HubSpot, Zendesk, and Pipedrive. When a call comes in, the automatic contact pop-up instantly displays the caller’s past history, while call recordings, disposition tags, and AI summaries are logged automatically without leaving the CRM window. This eliminates manual data entry and dramatically increases rep productivity. Cons aggressive pricing model, strict seat minimums, and heavy feature gating. Enforcing a mandatory 3-license minimum makes it unnecessarily expensive for small teams, while essential tools like Salesforce integrations, live call monitoring, power dialers, and AI summaries are locked behind higher tiers or paid add-ons. Review Source R Reviewer Business Development Specialist Used the software for: Less than 1 year ### "Strong tool for small and early stage sales teams." July 29, 2026 3.0 I find Aircall to be a simple and easy to use beginner tool for getting into outbound sales. As these systems and teams mature, they will likely need to upgrade to another system, but Aircall is unobtrusive and can work in most systems, so it won't ask you to build a complex workflow around it. Pros I enjoyed the compatibility of the browser extension, and range of use across multiple devices. Aircall is easy to learn and to integrate with existing workflows for the early stages of building an outbound sales team. Cons I felt that Aircall's capabilities were limited compared to other outbound calling services I have used before. Sequencing was limited and the ability to run several calls simultaneously is necessary for high volume outreach. Review Source Dr. Peter W. CEO Used the software for: 3-5 years ### "Reliable calling, but rigid contracts and hidden costs at renewal" July 24, 2026 1.0 The core product did its job and supported real revenue outcomes for us. But the relationship was undermined by opaque plan terms, no proactive account management, and rigid, inflexible offboarding — getting any accommodation required direct escalation rather than being offered as standard practice. We're moving to a different provider mainly because of this lack of flexibility around contracts, not the calling product itself. Pros Call quality and day-to-day functionality were reliable, and outbound calling through the platform helped us close real business — we can trace concrete deals directly to outreach done via Aircall. Cons Contract and billing flexibility is poor. We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive check-in from Aircall to flag the mismatch. We were also forced into two separate unwanted full-price contract extensions: once from a missed cancellation deadline with zero flexibility offered, and again when porting our number out to a new provider required a full extra month at full price, with no reduced or number-only option available. Review Source R Reviewer Customer Support Specialist Used the software for: 1-3 years ### "Make calls on Air" July 20, 2026 3.0 Aircall made it easy to keep track of productivity and to hold agents accountable. Being able to listen to calls to see what information was provided to clients was extremely useful and helpful. Although, sometimes experiencing issues with connectivity had us missing a lot of calls, we were able to call clients back because of the call log in the workspace. Pros It was an easy move for my employer to make and the workspace to see calls received by agents, assigned calls to you, and missed calls made it easy for everyone to keep track of what needed attention. You can also listen to calls other agents had this was very useful to clear up any misunderstandings or misinformation by agents. Cons We experienced a lot of connectivity issues, and sometimes calls wouldn't come through at all. The call log in the work space area still l listed those missed calls. Review Source R Reviewer OSS Used the software for: 1-3 years ### "Helpful for Privacy, but Reliability Needs Improvement" July 9, 2026 4.0 My overall experience with Aircall has been mixed. I really appreciate the privacy it gives me by masking my personal phone number, and that is one of the biggest reasons I value the app. At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has not always felt intuitive. Overall, it serves an important purpose, but the experience would be much better with stronger consistency and usability. Pros What I liked most about Aircall is that it allows me to make and receive work-related calls without using my personal phone number. That added layer of privacy is a big benefit and makes it much easier to keep work communication separate from my personal life. It has been especially useful for maintaining that boundary while still staying accessible. Cons What I liked least about Aircall is the inconsistency. Calls can drop, notifications are sometimes missed, and that makes it harder to rely on when communication needs to be seamless. It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should. Review Source R Reviewer Senior Product Designer Used the software for: 1-3 years ### "Le système de téléphonie cloud qui modernise ma relation client" July 1, 2026 5.0 Une collaboration téléphonique transparente. Le partage d'appels et le suivi des conversations permettent à l'équipe support de délivrer une expérience client fluide et hautement professionnelle, sans aucune perte d'information Pros Aircall transforme la gestion des appels professionnels en une expérience logicielle moderne et connectée. L'intégration avec le CRM (comme HubSpot ou Salesforce) fonctionne à merveille. La création de lignes téléphoniques internationales ou la configuration de Cons Le logiciel dépend à 100 % de la qualité de la connexion Internet. En cas de réseau instable ou de baisse de bande passante, la qualité de la voix se dégrade instantanément, entraînant des coupures ou des échos très inconfortables en ligne. Review Source LS Louis S. CTO Used the software for: 3-5 years ### "A modern, VOip phone system that integrates seamlessly with your tools" May 25, 2026 4.0 It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model. Pros Native Salesforce integration: This is, by far, one of Aircall's biggest strengths. The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). This has drastically reduced manual data entry and improved CRM data accuracy. Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days. VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally. Cons The analytics are good, but more advanced and customizable reports would be a welcome addition Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. Review Source R Reviewer Lead product development Used the software for: 3-5 years ### "Solid but not flawless" April 28, 2026 4.0 Solid solution that is all round usable with a few nice quality of live features, but also still has some rough edges. Pros It has really established itself now and the easy and seamless switch between desktop and mobile is a real advantage that gets used regularly by our team. Cons I wanted to create an outbound only phone number recently, and besides the little annoying forms that needed filling out even for the nth new number, the biggest problem is that you can't have a number that just plays a message and then hangs up. You can configure it but then you also can't use the number. So the only solution the support could come up with was "play your message with a lot of empty air and then put a mailbox". Really unexpected that such a basic setup is not possible. Review Source Brian C. M. Founder Used the software for: Less than 1 year ### "4 months later still can't text! Avoid at all costs!" April 14, 2026 1.0 Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!! Pros Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized. Cons Support was awful they couldn't get me texting after 4 months of back and forth and I finally gave up after losing a ton of money. Pipedrive integration not as advertised. Review Source Eric N. BDR Used the software for: Less than 1 year ### "Could be good but failed to be 100% up & running. " December 16, 2025 3.0 Useful in terms of time spent calling. Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely. Pros You can run through cold calls quickly, send sms ,leave voicemails etc. I could power through 100 calls a lot faster than when I used my CRM native calling. Cons It stopped working after the first day of using it. I also found that it was not 100percent accurate with data on my crm. Review Source R Reviewer Director of Implementation Used the software for: Less than 1 year ### "Nice marketing, but still lacking" September 16, 2025 2.0 Pros There are definitely some neat features that aircall offers that help us streamline our business workflows Cons Aircall seems very nice upfront, but the actual app itself is lacking in a lot of areas that feel sloppy on the development and release side. Review Source R Reviewer Course Advisor Used the software for: 3-5 years ### "Awesome Product!" April 16, 2025 5.0 Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial. Pros Its so easy to use! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time! Particularly useful when using click to dial and VOIP dialling. Cons Sometimes it can take a while to load and that can slow you down. But on the whole its very quick! Review Source Daniel C. Customer Operations Executive Used the software for: Less than 1 year ### "Aircall is the easiest system as well as the best value for money." October 6, 2022 4.0 Overall, I have loved using Aircall, they are so much better than our previous phone system, much easier to use, cheaper, and they actually seem like they care about our experience unlike some other companies. Pros What I love about the software is the fact it is just so easy to use. Being a gatekeeper at my company is not one of my highest priorities as I cover many different areas. But the fact that I could do one onboarding call, and understand how to call, take calls, transfer, tag... basically everything is amazing. Not to mention our CSM was great and always checked in to ensure we understood the platform. Cons The only thing slightly annoying is the constant updates on the phone app, which stops you being able to take calls until you update it and as someone who doesnt always have the app open right in front of me sometimes I miss calls because I am unaware it needed an update. Review Source Yoel G. Sales Manager Used the software for: 1-3 years ### "Its good good" May 6, 2025 5.0 My overall experience with Aircall was positive. The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot. Pros What I appreciated most about Aircall was its seamless integration capabilities and user-friendly interface, which significantly enhanced our team's efficiency and communication Cons What I liked least about Aircall was the occasional connectivity issues and call drops, especially during high-traffic periods Review Source Melanie D. Regional Director Used the software for: 3-5 years ### "Great for emergency contact for a SaaS company" April 21, 2025 4.0 Our use case is providing emergency phone numbers to our clients. Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone numbers. Pros It's a pretty simple tool with an easy to use interface. The call forwarding feature is essential to ensure that someone will pick up in case of emergency. Cons The cost per agent was fairly high so we had to be quite specific as to whom would have access. But switching users was quite easy. Review Source R Reviewer Customer Support Specialist Used the software for: 1-3 years ### "Not the greatest but gets the job done" March 11, 2025 3.0 I would say that the overall experience was under my expectations. I expected consistency in the software but was constantly running into issues. Aircall, in the time up until I was a user, was having service disruptions that affected our ability to provide service Pros The Aircall user interface was very simple and pleasing to look at. My experience with the support team was decent. Cons I was constantly having issues with using Aircall. My microphone was always automatically turning off/becoming restricted which wouldn’t resolve unless I were to fully restart my computer. Review Source Remco M. RevOps Specialist Used the software for: 1-3 years ### "Aircall: calling for service teams" March 12, 2025 4.0 Good overall experience with Aircall and also implementing is made easy Pros Ease of integrating with systems such as HubSpot and Salesforce. Also the general use, call routing, recording and automation is doing what it should do Cons No video conferencing software and AI possibilities are behind competition Review Source Aleksandra M. Customer Success Manager Used the software for: Less than 1 year ### "Good experience for a CSM" October 29, 2024 4.0 I worked with Aircall for a few months as a CSM, calling from Poland to the UK and USA. It was mostly pleasant, as the sound was crisp, there was an app, and I was able to use it easily even tho I didnt have any previous experience with tools like that. Pros Easy to manage and assign regions/numbers to a person The analytics is very extensive but not available separately now (or on lower plans) Desktop app Cons Interruptions - while using the same number at the same time, sometimes calla were dropped Requires a lot of help from Aircall to be set up (but they are helpful) as small configuration options impact the ringing lenght etc SMS interface a bit clunky, doesnt recognize landline unless the SMS has already been sent Review Source R Reviewer Banking - Treasury & Capital Market. Team Leader Used the software for: 3-5 years ### "Improve the efficiency of the call center's day-to-day operations." April 6, 2022 4.0 We can now see how many incoming calls we are receiving, which helps us estimate how many resources need to be allocated to a given workflow at any given time thanks to Aircall. We were also able to see what the crew was doing at all times so that we could keep track of everything. Pros Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the tools available to me. I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking conversations, both of which can be accomplished via the many third-party apps with which it integrates. I especially appreciate Aircall's dashboards, which provide us with all the information we need. I also appreciate how convenient the "click to call" feature is. Cons There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time. Review Source R Reviewer Head of Customer Success Used the software for: 1-3 years ### "Aircall is a good VOIP software, although a bit unreliable at times" February 14, 2023 4.0 Aircall is a pretty good VOIP software for our startup. We started using it with a 3-person team and still plan on using it for 30+ people. Both our Sales and Customer Success teams are using it, along with the Pipedrive and Help Scout integrations. Pros Aircall is easy to set up and to use daily. We've been using it for 2 years and will likely keep doing so in the year to come. The desktop app is practical, and so is the call recording feature. We're looking forward to the call transcription feature. Cons Aircall can be a bit unreliable at times. We often encounter minor bugs and glitches, which never last long but can be frustrating for daily users. The Pipedrive and Help Scout integrations work OK but sometimes result in lots of undistinguishable call recordings. Review Source R Reviewer Recruiter Coordinator Used the software for: Less than 1 year ### "Aircall as a working tool" March 8, 2022 5.0 Very simple, it is easy to use, I like that I log in and I can start calling, for me it is important to save time when I have many tasks to do in my work. Pros It is easy to use, it is fast. And it has a security check to get in, it's not easy for someone else to impersonate me and that gives me security. Also once I log in I can immediately start making calls. Cons On occasion I have tried to log in the wrong way with another option and restarting from the app installed on the computer has been a bit complex, but then I restart it and I have been able to log in without any problems. Review Source Sheila H. Wholesale Account Manager Used the software for: 1-3 years ### "How I feel about Aircall." August 14, 2020 5.0 I have to say my overall experience with Aircall is good. Of course, nothing is perfect and sometimes you might have an issue here or there. But in all honesty, I prefer Aircall over Ring Central any day. Not only is the tool user friendly, but the customer service team is great! They go above and beyond to assist you and will follow up with you until the problem is resolved and I appreciate that. Pros What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times. Cons The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case. Review Source R Reviewer Operations Manager Used the software for: 1-3 years ### "Great phone analytics tool " October 18, 2024 5.0 Overall, Aircall is a great tool which is perfect for larger businesses or ones with multiple teams and departments. Its great in-depth analytics are really helpful for understanding and planning your phone strategy, but would recommend using the desktop app only for maximum efficiency. Pros Aircall makes filtering calls really easy. The analytics are transformational compared to our previous system, and it makes understanding your call pick-up rates, peak times and outbound call timings really easy. Cons The service is quite expensive, and you will be charged additional add-ons for further in-depth analytics. Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be confusing for analytics. Review Source CC Caitlin C. Marketing Used the software for: Less than 1 year ### "Do not recommend at all " October 10, 2021 1.0 horrible Pros interface looked nice, the call recording function was useful Cons Where do we begin? Aircall has been nothing but a headache for us. PRODUCT: - Quality call is SO poor. To the point we just gave up on using the application. Calls would drop out and our customers would complain they could not hear us at all. There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it was blamed on our internet. The speed tests they made us do proved our internet was perfectly fine. We use our internet for video calling daily and never have an issue. We have now been using Ring Central, which is also dependent on internet, and according to our users the difference is aboslutely shocking. We have not experienced any call quality issues with them, and they have a really good analytics section showing us the quality of each call. Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime was that it was our internet problem. - The mobile app lacks so many features. To answer a call you must answer through the aircall app. On ringcentral, if a call comes through on our phone, we can answer straight away through ringcentral without needing to press onto the app. - The dashboard had so many glitches. It could not even display the correct time we were making calls. I took this up multiple times with support and for weeks was told it was still being fixed. Integration with our CRM just did not work, our contacts never showed up on our dash Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.