# Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Aircall the right Call Center solution for you? Explore 459 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (459) [View alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Aircall Ease of use 4.5 Customer Service 4.1 ## Pros and Cons in Reviews CB Christoph B COOHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups).“ February 20, 2026 FS Fletcher S Customer Experience SupervisorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes the call quality can be a bit off, but they let you rank each call based on quality and specific issues you may have run into“ April 2, 2026 TP Travis P IT ManagerMachinery, 51 - 200 employeesUsed the software for: 1-2 years. “The new Smartflow IVR editor simplifies complex call systems and allows users to set rules for call flows during specific hours and after key presses, and allows uploading of custom files for voiceovers or hold music.“ March 11, 2025 Eric N BDRInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely.“ December 15, 2025 JM Joseph M Customer ConciergeConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client support is also very reliable on the website.“ September 24, 2025 SS Sophie S Operations ManagerEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be confusing for analytics.“ October 9, 2024 Eric N BDRInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I could power through 100 calls a lot faster than when I used my CRM native calling.“ December 15, 2025 BM Brian M FounderOil & Energy, 2 - 10 employeesUsed the software for: Less than 6 months. “Pipedrive integration not as advertised.“ April 9, 2026 ## Showing most helpful reviews Showing 1-25 of 459 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Allison H. Sales Manager Computer Software Used the software for: 6-12 months ### "Excellent cloud-based phone solution" March 13, 2025 5.0 Through Aircall, we can make and receive calls from any device (computer, mobile phone, or physical desk phone) via an internet connection. Features such as call transfers, conferences, shared notes, and tags allow our teams to work more efficiently. It also provides us with real-time metrics, such as wait time, call duration, and agent performance, which help us optimize our operations. Pros Aircall simplifies business communications by integrating phone calls, text messages, and collaboration tools into a single, easy-to-use platform. It does not require expensive hardware or complicated setups. It provides useful metrics to improve team performance. Cons I have no negative aspects to comment on about this platform. Review Source AP Alex P. Course Advisor E-Learning Used the software for: 2+ years ### "Awesome Product!" April 14, 2025 5.0 Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial. Pros Its so easy to use! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time! Particularly useful when using click to dial and VOIP dialling. Cons Sometimes it can take a while to load and that can slow you down. But on the whole its very quick! Switched from [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) To save time as before we had to manually type in numbers to make a phone call which was time consuming. The "click to dial" feature included with Aircall has been a huge time saver and it works very well! Review Source Response from Aircall April 21, 2025 Hi Dana, and thanks for this 5-star review! I'm glad to hear that you're enjoying your Aircall experience so far! Knowing that the platform's ability to help your team save time with the click to dial feature is really great to hear. I also appreciate your feedback regarding load times and will report that back to the team. Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall BM Brian M. Founder Oil & Energy Used the software for: Less than 6 months ### "4 months later still can't text! Avoid at all costs!" April 9, 2026 1.0 Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!! Pros Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized. Cons Support was awful they couldn't get me texting after 4 months of back and forth and I finally gave up after losing a ton of money. Pipedrive integration not as advertised. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) Price was lower so gave it a shot after staff donwsized. Review Source Response from Aircall April 15, 2026 Hi Brian, Thank you for sharing this feedback. We are truly sorry for the disruption and the frustration you experienced. Our Number Operations team has been thoroughly communicative with you throughout the carrier slowdown. The carrier had a handful of rejections surrounding their privacy policy and opt-in process. This led to delays and an A2P rejection, resulting in SMS being unable to be active in this case. Nonetheless, we understand the impact of this and appreciate you bringing it to our attention. This matter was raised with the team once again, who will be in touch with you. CB Christoph B. COO Hospitality Used the software for: 2+ years ### "Comprehensive solution for phone support" February 20, 2026 5.0 Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups). Pros Ability to integrate into contact center software; reliable phone management, recording across multiple devices; functionality for agents to queue, pause, re-assign, connect, get support etc.: extensive quality mgmt. for phone support Cons Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required Review Source Response from Aircall February 23, 2026 Hi Christoph, Thanks so much for the thoughtful review! We’re happy to hear that Aircall’s reliability, integrations, and quality management features are helping your team understand agent behavior and follow-ups. We also appreciate your note on phone-number flexibility and routing during expansions, as feedback like this helps us adjust and improve. In the meantime, our Support team is ready and happy to help with any questions you might have regarding this topic. If you have any other questions or need anything else, please don't hesitate to reach out. Thanks again! Best, Aircall Marketing Team VE Victor E. Operations core Airlines/Aviation Used the software for: 1-2 years ### "Best calling software " December 1, 2025 5.0 Pros This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. Cons nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. Review Source Response from Aircall December 23, 2025 Hi Victor, Thank you so much for the kind review! We’re thrilled to hear Aircall feels accurate and easy to use, and that call history tracking is helping with your day-to-day tasks. We designed Aircall to keep conversations clear and workflows efficient, so it’s great to see that resonating. If you ever have questions, please don't hesitate to reach out. We’re here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team Hillel G. Director of Implementation Hospital & Health Care Used the software for: Less than 6 months ### "Nice marketing, but still lacking" September 15, 2025 2.0 Pros There are definitely some neat features that aircall offers that help us streamline our business workflows Cons Aircall seems very nice upfront, but the actual app itself is lacking in a lot of areas that feel sloppy on the development and release side. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing Aircall Pricing was more attractive than some other companies Switched from [UNIVERGE BLUE CONNECT](https://www.capterra.com/p/253518/UNIVERGE-BLUE-CONNECT/) Open api and native connection to monday.com Review Source Response from Aircall December 23, 2025 Hi Hillel, Thank you for taking the time to share this review. I’m sorry to hear that parts of the app feel lacking, especially around development and release quality. We appreciate you calling out where we need to improve. If you’re open to it, we’d value any specifics (features, versions, or scenarios) so we can take a closer look. I’ll also share your feedback for internal review. Thanks again for your candid input. Aircall Marketing Team Eric N. BDR Information Technology and Services Used the software for: Less than 6 months ### "Could be good but failed to be 100% up & running. " December 15, 2025 3.0 Useful in terms of time spent calling. Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely. Pros You can run through cold calls quickly, send sms ,leave voicemails etc. I could power through 100 calls a lot faster than when I used my CRM native calling. Cons It stopped working after the first day of using it. I also found that it was not 100percent accurate with data on my crm. Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) We wanted to try something new that may work better or be be more efficient. Review Source Response from Aircall December 23, 2025 Hi Eric, Thank you for taking the time to share your experience. We’re glad to hear that Aircall helped you move through calls faster with dialing, SMS, and voicemail. I’m sorry for the issues you ran into with reliability and CRM sync. This isn’t the experience we want for you. If you're up for it, please feel free to reach out to our Support team with specific details of the issues you're coming across, and we can help work towards a solution. We’re here to help! Best, Aircall Marketing Team AN Andrew N. Manager Retail Used the software for: Less than 6 months ### "I had a poor experience with Aircall" April 8, 2025 1.0 Pros Overall I did not like my experience with aircall and felt it was very poor. Cons Overall my experience with Aircall has been very negative. Initially I was switching over from RingCentral simply for the feature that allows me to have a chrome-extension in order to easily call/text customers via our shopify dashboard. In the process I had a hard time porting over the phone numbers. It was usually very difficult to get basic tasks like the phone number to work, and reaching customer service help was tough. Not to mention the steep price tag. I also managed to pay for "AI convo summaries" which I never was able to work with. I then realized that ring central offers exactly what I was hoping for all along and quickly switched back. Now I'm having an incredibly hard time cancelling. When I was signing up, the sales rep promised that I can cancel anytime and when I asked for that in writing he declined but said he would be able to cancel on my behalf if ever needed. I was directly lied to and manipulated when signing up, that should have been a warning to begin with. Avoid this company at all costs as there are much better options out there for much cheaper (Ring Central). I am writing this review because it is likely the ony way management will even look into my case and give me some sort of reply. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Mistake, I ended up going back to Ring Central Review Source JM Joseph M. Customer Concierge Consumer Services Used the software for: 1-2 years ### "Aircall is all you need when making and receiving calls" September 24, 2025 5.0 It is a good and smooth experience overall. All features needed are readily available. It is also very easy to use. Pros Aircall is very easy to use and is very user friendly. It allows us to use it via app or via web. Authentication and login is is very secured only the user can use their credentials. Easy to make outbound and inbound and outbound calls due to the user-friendly interface. Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client support is also very reliable on the website. Cons Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login. Review Source Response from Aircall December 23, 2025 Hi Joseph, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s ease of use, flexibility across web and app, and secure sign-in are helping your team work smoothly. We also love that our Support team has been there when you need them. Also, thank you for flagging the ability to recall your preferred mic/speaker on login. It's feedback like yours that helps fuel our improvements, so we'll definitely take note of this suggestion. If you ever have any questions or need assistance, we’re always here. Thanks again for choosing Aircall! Best, Aircall Marketing Team MS Marvin S. Lead product development Computer Software Used the software for: 2+ years ### "Solid but not flawless" April 24, 2026 4.0 Solid solution that is all round usable with a few nice quality of live features, but also still has some rough edges. Pros It has really established itself now and the easy and seamless switch between desktop and mobile is a real advantage that gets used regularly by our team. Cons I wanted to create an outbound only phone number recently, and besides the little annoying forms that needed filling out even for the nth new number, the biggest problem is that you can't have a number that just plays a message and then hangs up. You can configure it but then you also can't use the number. So the only solution the support could come up with was "play your message with a lot of empty air and then put a mailbox". Really unexpected that such a basic setup is not possible. Review Source Response from Aircall April 29, 2026 Hi Marvin, Thanks so much for the thoughtful review! It's great to hear that your team is getting value from Aircall. However, we're sorry to hear about the frustration around creating a message-only outbound number that ends the call. We've shared your feedback with our product team. If you have any other questions or need further assistance, please don't hesitate to reach out! We’re here to help. Thanks again! Best, Aircall Marketing Team KH Kelly H. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Simple and effective phone system" June 13, 2025 4.0 An easy to use calling system that integrates well with our CRM and call recording software. Does what it needs to! Pros Easy to use, seems to be a good connection. Easy to switch between landline and mobile numbers for calling out. Integrates with hubspot. Cons When leaving a voicemail for someone you are calling, you’re not able to see your own mobile number to leave this in the message. Review Source Response from Aircall June 17, 2025 Hi Kelly, and thanks for sharing this positive review! I'm glad to hear you're getting the most out of Aircall's easy of use, HubSpot integration, and our all-in-one workspace. Your feedback regarding voicemails is also much appreciated, which I'll bring back to the team for review. Please don't hesitate to reach out if you ever have any questions or need assistance! MD Melanie D. Regional Director Computer Software Used the software for: 2+ years ### "Great for emergency contact for a SaaS company" April 18, 2025 4.0 Our use case is providing emergency phone numbers to our clients. Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone numbers. Pros It's a pretty simple tool with an easy to use interface. The call forwarding feature is essential to ensure that someone will pick up in case of emergency. Cons The cost per agent was fairly high so we had to be quite specific as to whom would have access. But switching users was quite easy. Review Source Response from Aircall April 21, 2025 Hi Melanie, and thank you for the positive review! I'm glad to hear you're getting value out of Airclal's user interface and call frowarding features. At the same time, I appreciate your feedback regarding cost and access management, which I'll bring back to the team for review. Thanks again for the review and feel free to reach out if you ever have any questions or concerns! -Francis @ Aircall AM Aleksandra M. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Good experience for a CSM" October 24, 2024 4.0 I worked with Aircall for a few months as a CSM, calling from Poland to the UK and USA. It was mostly pleasant, as the sound was crisp, there was an app, and I was able to use it easily even tho I didnt have any previous experience with tools like that. Pros Easy to manage and assign regions/numbers to a person The analytics is very extensive but not available separately now (or on lower plans) Desktop app Cons Interruptions - while using the same number at the same time, sometimes calla were dropped Requires a lot of help from Aircall to be set up (but they are helpful) as small configuration options impact the ringing lenght etc SMS interface a bit clunky, doesnt recognize landline unless the SMS has already been sent Review Source LH Lucien H. VP of GTM Information Technology and Services Used the software for: 1-2 years ### "Aircall is a fantastic tool for a growing organisation to enable sales, support and account management" May 12, 2024 5.0 Aircall has been a crucial tool for us as we've significantly enhanced our call tracking capability across a significant team. The integration with Hubspot is absolutely crucial. The ability for our team to use Aircall within Hubspot is incredibly valuable and an absolute must for any team that wants to make it as easy as possible for the team to adopt. The other critical thing to mention is, Aircall helps dial much faster which is excellent. Pros The integration with Hubspot is fantastic. This enables our entire team to call seamlessly from Hubspot and all the reporting including activity etc is seamlessly pulled into Hubspot so we get a clear accurate reflection of the output across the organisation. Aircall is very easy to set up administering new numbers in seconds and creating workflows that enable automation and efficiency. Cons Aircall can be rather expensive which can be difficult if you want to ensure everyone in your commercial team is using the technology. We have had difficulty with quality of calls at times but this is usually corrected after restarting the call. Review Source PW Paris W. Head of Sales Telecommunications Used the software for: 6-12 months ### "Disciple Media Sales Team " May 19, 2024 5.0 Pros It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities. Cons Easy to use, relatively cheap, good UX it has also never broken. Review Source MMM Mario Martín M. Banking - Treasury & Capital Market. Team Leader Banking Used the software for: 2+ years ### "Improve the efficiency of the call center's day-to-day operations." April 2, 2022 4.0 We can now see how many incoming calls we are receiving, which helps us estimate how many resources need to be allocated to a given workflow at any given time thanks to Aircall. We were also able to see what the crew was doing at all times so that we could keep track of everything. Pros Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the tools available to me. I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking conversations, both of which can be accomplished via the many third-party apps with which it integrates. I especially appreciate Aircall's dashboards, which provide us with all the information we need. I also appreciate how convenient the "click to call" feature is. Cons There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time. Review Source Response from Aircall April 8, 2022 Hi Mario, Thank you for taking the time to leave us a detailed review. We appreciate your feedback and are delighted to hear how the tool is helping to facilitate your role as the Planning Manager. If you have any questions regarding the monitoring page, please don't hesitate to contact your dedicated Customer Success Manager or our Customer Care Team via https://support.aircall.io/. Best, Leslie from Aircall LW Laurène W. Head of Customer Success Computer Software Used the software for: 1-2 years ### "Aircall is a good VOIP software, although a bit unreliable at times" February 12, 2023 4.0 Aircall is a pretty good VOIP software for our startup. We started using it with a 3-person team and still plan on using it for 30+ people. Both our Sales and Customer Success teams are using it, along with the Pipedrive and Help Scout integrations. Pros Aircall is easy to set up and to use daily. We've been using it for 2 years and will likely keep doing so in the year to come. The desktop app is practical, and so is the call recording feature. We're looking forward to the call transcription feature. Cons Aircall can be a bit unreliable at times. We often encounter minor bugs and glitches, which never last long but can be frustrating for daily users. The Pipedrive and Help Scout integrations work OK but sometimes result in lots of undistinguishable call recordings. Review Source Response from Aircall February 15, 2023 Hi Laurène, thank you for your Aircall review! Fantastic to hear that you're finding Aircall easy to set up and use ���� Regarding the occasional bugs, we understand your frustration and are working hard to improve the performance of Aircall. If you ever need technical assistance, please reach out to us so we can help. - Leslie from Aircall KL Katherine L. Recruiter Coordinator Human Resources Used the software for: 6-12 months ### "Aircall as a working tool" March 7, 2022 5.0 Very simple, it is easy to use, I like that I log in and I can start calling, for me it is important to save time when I have many tasks to do in my work. Pros It is easy to use, it is fast. And it has a security check to get in, it's not easy for someone else to impersonate me and that gives me security. Also once I log in I can immediately start making calls. Cons On occasion I have tried to log in the wrong way with another option and restarting from the app installed on the computer has been a bit complex, but then I restart it and I have been able to log in without any problems. Review Source Response from Aircall March 8, 2022 Hi Katherine, thank you for sharing your review with us! We are happy that you're experiencing enhanced security through our new login methods. The issue you experienced was likely due to us rolling out this new feature, so it shouldn't happen again. Cheers! - Max from Aircall SH Sheila H. Wholesale Account Manager Consumer Goods Used the software for: 1-2 years ### "How I feel about Aircall." August 10, 2020 5.0 I have to say my overall experience with Aircall is good. Of course, nothing is perfect and sometimes you might have an issue here or there. But in all honesty, I prefer Aircall over Ring Central any day. Not only is the tool user friendly, but the customer service team is great! They go above and beyond to assist you and will follow up with you until the problem is resolved and I appreciate that. Pros What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times. Cons The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case. Review Source SC Santiago C. Operations Analyst Computer Software Used the software for: 1-2 years ### "Aircall Review" August 31, 2023 5.0 Aircall helps us solve the communication aspect with our customers, with very simple routing features, we make sure our customers get to the right people within our company. Pros Aircall is a very easy to use phone system, I personally really like how it integrates with out Salesforce instance so we can review calls without leaving our CRM. Cons For some reason, calls that are longer than 1 hour are not always displaying recording links in Salesforce, but they are available directly in Aircall. Review Source VR Verified Reviewer Founder Financial Services Used the software for: 1-2 years ### "Poor quality, poor support, but cheap" March 2, 2023 1.0 Pros It's very cheap and easy to set up. You can be up and running in like a day. Cons Call quality is poor. The customer success team is nearly impossible to deal with. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Review Source Response from Aircall March 9, 2023 Hi there, thank you for your candid feedback, and we are sorry to hear about your Aircall experience. To help address your concerns, I am investigating this further and will provide an updated reply once I have more information. In the meantime, if you need assistance with your account, please contact our Customer Care Team at support.aircall.io. Thank you for your patience and understanding. - Anthony from Aircall Pedro A. Marketing & Growth ops Financial Services Used the software for: 1-2 years ### "One of the best tools to do recordings" October 6, 2023 5.0 Pros We use Aircall and it's integration with Hubspot to use in our remote team and it works very very well. Everything is logged automatically and we can even do workflows based on some Aircall rules.We also use it so send automatic SMS's and also to log recordings into hubspot.Everything works extremelly well Cons \- The speed with Hubspot could be improved- SMS integration could be better Review Source Chanuka A. Online Education company E-Learning Used the software for: 1-2 years ### "User friendly and Quick" June 8, 2021 5.0 I have been using 2 years now. It has a simple GUI and various themes. I can easy to handle our customers using Aircall. We can get a lot of valuable features at a cheap price. Aircall has very good 24/7 customer service. Finally, I recommend Aircall for everyone to handle your business. Pros This is very easy for us to use. I can easily manage all incoming and outgoing calls. Client details can be easily retrieved by displaying missed call history and the voice recording service. Cons There were no serious issues with using this. Even if a problem arises, customer care can be contacted to resolve the issue. So there is nothing to dislike. Review Source VR Verified Reviewer Director Retail Used the software for: 6-12 months ### "Customer Service is non-existent " April 9, 2024 3.0 Pros Easy to use, has mobile app but sometimes glitchy. I like how you can set office hours Cons My annual subscription renewed without any notice and when I found out on the day it was renewed for another year, I contacted them immediately and asked them to cancel. Even though I contacted them on the day, they refuse to cancel and decided that their policy states they cannot cancel once it's renewed. What an easy money grab to lock customers in for another year. Doesn't take much effort to cancel/refund? Doesn't leave a good taste in my mouth and I won't be recommending Aircall to my network. There are other companies that offer more features for 1/5 of the price. Review Source AO Ana O. Director Customer Service Retail Used the software for: 1-2 years ### "The bare necesity" November 16, 2021 5.0 It handles all our basic needs for our company at an affordable cost. Pros This software is integratable on desktop and on our cell devices Cons Sometimes the quality of the voice is garbled and it makes it hard to conduct business Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Aircall Cost and need Review Source Response from Aircall November 29, 2021 Hi Ana, Thank you for sharing your feedback with us, it means a lot! To help you have an even better experience with Aircall, we recommend you follow our network recommendations in the following article; https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations Hopefully this helps alleviate any quality concerns you may have experienced. If a specific issue arises in the future, please let our support team know so that we can help you resolve it: https://support-atlassian.aircall.io/ Cheers, Max from Aircall Cheers, Max from Aircall Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.