# Page 10 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Aircall ## Showing most helpful reviews Showing 226-250 of 458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Antoine W. Lead Developper Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great product, easy to use" July 5, 2022 5.0 The onboarding was really cool and professional as we like ! Pros Aircall is really easy to use and to configure as an administrator. It's really intuitive. Cons Not at the moment. We use it for only 1 week. Review Source Response from Aircall July 6, 2022 Hi Antoine, Thank you for taking the time to leave us a review! So glad your team is enjoying using Aircall so far. Please let us know if you ever need assistance with your account. - Leslie from Aircall VN Viviana N. agent customer service Public Relations and Communications Used the software for: 1-2 years ### "very useful for those who work from home" April 20, 2022 4.0 I use it for work on a daily basis to be in contact with my company's customers Pros eas and intuitive to use Cons very simple to use right now Review Source Response from Aircall April 26, 2022 Hi Viviana, Thank you for your positive review! We love hearing how Aircall helps our customers work with flexibility. :) Best, Leslie from Aircall JD Jonathan D. Online Business Manager for Marketing And Sales Computer Software Used the software for: 1-2 years ### "Una excelente opción para equipos remotos" February 8, 2024 5.0 Pros La facilidad para tener monitoreado el trabajo que hacen todos los miembros de mi equipo de ventas independientemente del pais que esten. Cons Los reportes pueden ser mejores. Aun hay mucha oportunidad de poder hacerlo mas entendible. Review Source HS Hitesh S. Founder Information Technology and Services Used the software for: 6-12 months ### "Great Product & Onboarding" December 12, 2019 5.0 AIrcall from the demo , trial and implementation was super! They were so patient Pros Aircall was a strong contender to a well-known array of apps/services which primarily help companies setup their IVR, call routing and enable information to flow via integrations. AIrcall was easy to setup, super easy to use and the onboarding was second to none! Cons Its only App based and doesn't work with IP telephone. Although they have a dekstop app and apps for ioS and Android as well. Alternatives considered [Freshcaller](https://www.capterra.com/p/165078/Freshcaller/) Review Source RP Ria P. CX Rep Retail Used the software for: 1-2 years ### "Good Overall" April 27, 2021 4.0 Overall aircall is easy to use and integrates well with our email platform. The only con I've had is not being able to use bluetooth headphones with the software. This makes taking calls rather inconvenient and less ideal. Pros What I like most about Aircall is how simple the interface is and how easy it is to use. Cons What I like least about aircall is how is doesn't seem to be compatible to AirPods. Anytime you try to use AirPods it creates a weird robotic sound for your voice and makes phone calls impossible. This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices. As modern as everything is using plug in headphones is not a very great option, especially when you are using a new Macbook that does not even have the port for old school headphones. Review Source nC nelia C. agente Renewables & Environment Used the software for: 2+ years ### "es una buena herramienta y se escucha muy bien " September 15, 2022 5.0 es la primera vez que lo utilice en telemarketing pero funciona muy bien y no falla Pros muy intuitivo y facil de usar,filtra muy bien los caracteres a buscar Cons alguna actualizacion que cambia y funciona de otra manera, pero facil Review Source Response from Aircall September 21, 2022 Hi Nelia, thank you for sharing! We're glad that you're having such a positive experience on Aircall. Keep up the good work! - Cheers, Max from Aircall Issifou S. Gestion clientèle Online Media Used the software for: Less than 6 months ### "Excellent outil d'appel" September 11, 2023 4.0 Pros Facile à utiliser et propose un essai gratuit, j'utilise Aircall pour communiquer avec les clients, enregistrer les appels et distribuer automatiquement les appels. j'apprécie beaucoup la rapidité et la regularité du support client. Cons Aircall n'est pas disponible en version gratuite Review Source TS Tobias S. Sales Manager E-Learning Used the software for: Less than 6 months ### "Amazing experience" February 3, 2022 5.0 The Overall experience is outstanding because of aircalls easy handling. Pros It is easy to handle and its great to plug in any headset or airpods. Everything runs properly Cons Unfortunately sometimes the connection between airpods will disconnect Review Source Response from Aircall February 4, 2022 Hi Tobias, Thank you for taking the time to share your feedback with us! We're so happy to hear your experience with Airfcall has been amazing Regarding wireless connectivity, check out the article below for our team's recommendations! :) Please don't hesitate to reach out if you have any questions. https://help.aircall.io/en/articles/4640421-high-speed-broadband-low-quality-calls Best, Leslie from Aircall GN George N. Global Customer Support Director Photography Used the software for: 1-2 years ### "Aircall is a user-friendly tool that is intuitive, easy to set up and sync with other CRM systems" May 9, 2021 5.0 My experience with Aircall has been extraordinary so far not only from a product UX/UI perspective but also from my interaction behind the tool (CSM, Support, etc). Keep it up! Pros I've been using Aircall for 3years now, and I am quite satisfied with its simplicity and flexibility. It is easy to set up and sync with other CRM tools like Zendesk, Hubspot, Planhat, etc. I also like the easy IVR system someone can set up with minimum DEV resources or at all. Cons Nothing that I have on top of mind right now. Review Source Amanda B. 4th Grade Teacher Publishing Used the software for: 6-12 months ### "Makes the call process easy!" October 14, 2018 4.0 Pros The built in note taking option that can be made into an Intercom conversation is super helpful. Also, the internet browser add-on makes clicking on phone numbers to call a breeze! Cons There isn't anything I can think of at this time. Review Source AA Andrea A. CSM Computer Software Used the software for: 6-12 months ### "Aircall avis" January 3, 2023 5.0 Pros facile a utiliser , enregistrement d'appels Cons rien ça va pour le moment on s'adapte pas mal Review Source Response from Aircall January 6, 2023 Hi Andrea, thank you for your positive Aircall review! We love hearing from our happy customers like you ���� - Leslie from Aircall JM José M. Account Coordinator Human Resources Used the software for: Less than 6 months ### "Buena aplicación " March 11, 2022 5.0 Me gusta mucho la facilidad con la que puedo contactar con otras personas por diferentes razones, la posibilidad de escuchar las grabaciones por si se te olvidó algo, sinceramente es muy fácil de usar y hace mi trabajo más efectivo. Pros Me gusta mucho la facilidad de uso de la aplicación, la posibilidad que tiene de escuchar las grabaciones de las llamadas realizadas, además te permite etiquetar las llamadas según la gestión realizada. Cons No hay algo que no me agrade, por decir algo podría ser que siempre hay que valorar la calidad de las llamadas al finalizarlas, pero en general es muy buena aplicación. Review Source Response from Aircall March 14, 2022 Hi Jose, Thank you for your Aircall review! We appreciate customers like you. If you ever need assistance, please don't hesitate to reach out. Best, Leslie from Aircall SA Sofía A. RRHH Human Resources Used the software for: 6-12 months ### "Aircall" March 11, 2022 5.0 Es la primera vez que utilizaba esta aplicación y me ha sorprendido mucho. Es muy útil cuando es necesario ponerse en contacto con un gran número de personas. Por otro lado, las llamadas quedan grabadas siendo útil cuando surgen incidencias inesperadas. Pros Es una aplicación muy útil cuando es necesario ponerse en contacto con un enorme grupo de personas de manera rápida. Cons Hay ocasiones en las que tarda un poco en iniciar sesión. Review Source LK Liam K. Head of Customer Success Retail Used the software for: Less than 6 months ### "Aircall is a great Toll" December 19, 2022 4.0 It has been a great experience dealing with Aircall to date. Pros Easy to install and integrate into our systems. The entire team was able to use from day one. Cons Can be hard to understand the data and what it actual means Review Source Response from Aircall December 30, 2022 Hi Liam, Thank you for your Aircall review! Fantastic to hear how easy it was to install Aircall and integrate it into the rest of your tech stack ���� If you ever need additional assistance with your Aircall data, please reach out to us at support.aircall.io, and we'll be happy to help - Leslie from Aircall HO Hugot O. assistante administrative Environmental Services Used the software for: 1-2 years ### "experience Aircall" December 5, 2022 5.0 Pros La simplicité d'utilisation, la prise en main, Cons Mon compte est régulièrement déconnecté, il n'y a pas de double appel Review Source Response from Aircall December 7, 2022 Hi Hugot, thank you for your Aircall review! We're happy to hear you are enjoying the ease of use ���� Regarding your connectivity, if you continue to experience this, please send us more details at support.aircall.io so we can assist further. - Leslie from Aircall AD Allison D. Senior CX Associate Retail Used the software for: 1-2 years ### "Simple phone service" May 13, 2021 5.0 It has been so much easier using aircall compared to our old phones! Pros What I like most about this software is that we can use it on our desktops as well as mobiles. It is very helpful that we can attach customer profiles to phone numbers as well so when their call pops up we can view their profile. Cons I wish there was a way to be able to turn off calls on your mobile but only get them on the desktop, but still be able to have the app on your phone. Review Source GC Guillaume C. Conseiller Support Facilities Services Used the software for: 6-12 months ### "Easy to use" April 24, 2023 5.0 Pros The possibility to set availability hours Cons There is nothing noticeably negative in my everyday use. Review Source Response from Aircall May 9, 2023 Hi Guillaume, thanks so much for your feedback. We're delighted to hear how easy you've found Aircall. 💚 Should you ever need assistance, please feel free to reach out and our teams will be happy to help! Cheers - Anthony from Aircall NS Natasha S. Graphic/Web Designer Automotive Used the software for: 1-2 years ### "Great app! Would recommend." April 27, 2021 5.0 Pros The interface is pretty simple, it's very easy to use and organize calls. Great customer support and great demo and onboarding process. Cons Sometimes I have issues connecting the microphone. Also when enabled on the browser, all numbers are highlighted in green on any web page and I have a hard time selecting and copying the number because when I click on it, it goes straight to Aircall. This feature cannot be disabled. Review Source BH Bill H. Director of Marketing Entertainment Used the software for: 6-12 months ### "Aircall is a great tool for startups and growing businesses alike" March 22, 2016 4.5 Pros \- Aircall gives me freedom to take calls away from my desk. Using the forward to mobile feature I need not worry that i'll miss something important - Equally as advantageous, is the feature to track and monitor calls as well as set greetings. This ups the professionalism of the business to new heights. Customers can't believe that we're just a small office working out of Seattle. - My favorite feature by far is the ability to easily dial out and receive calls via the desktop app. This has really improved our business being able to easily communicate with outside contractors and investors around the world. This is the 21st century, and it's about time we're finally able to communicate like it. Cons \- As this does run on internet connection, calls can be a bit choppy if you don't have the best Wi-Fi. (Which has resulted in the app crashing a couple of times) - Compared to some other phone services this is a bit pricier because it charges per user. Review Source Kimberly W. Director Of Operations Retail Used the software for: Less than 6 months ### "Great Value for Price " November 1, 2017 5.0 Great price for the value of the software. Easy IVR process and my agents all trained on it to the point of proficiency in less than 1 hour. Pros Easy to set up, the pricing is way better than most VoiP providers, and the user interface is easy to use. The soft phones work really well and the call quality is as good as it was on our desk phones. They handled all of the number porting and even set up the user profiles for me. No outages to date. Cons The support is a little slow to respond, but any issues that I've had since using them haven't been seriously urgent. Review Source MP Marion P. Clients Relationship Manager Information Technology and Services Used the software for: 6-12 months ### "Aircall Review" August 10, 2020 4.0 We use Aircall for customer support, we like it as it's easy to use and we can have people choose between an English speaker and a French speaker agent, which is a must have in Canada. Pros I like the ease of use and the transfer call option. Cons I miss having the region from where people are calling showing up that we had on our previous call provider. Connection is sometimes unstable. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Integration with Hubspot, cost. Review Source VP Victoria P. Business partner Automotive Used the software for: 6-12 months ### "Aircall is a game-changer for our customer service, making it easier to manage and route calls." December 21, 2023 3.0 Pros The user-friendly interface and seamless call routing have made a noticeable impact on our productivity. Cons Occasional call quality issues and limited integrations with certain CRM platforms have been a bit frustrating. Review Source Hervé K. Gestion clientèle Online Media Used the software for: Less than 6 months ### "Outil d'appel intéressant" September 18, 2023 5.0 Pros Tableau de bord très facile à utiliser et intuitive, Service client de qualité, il permet l'intégration avec d'autres logiciels. Cons C'est un outil très facile et efficace avec des fonctionnalités très puissantes Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: Less than 6 months ### "Worst customer support ever and dumb 3 user rule" March 22, 2021 4.0 Pros Aircall has a nice user interface which is easy to use Cons There is a 3 minimum user requirement, you can't use this software when you only have 1 user or else you will just have to deal with the 3 user payment. Review Source Response from Aircall April 26, 2021 Thank you for sharing your review with us. Our apologies if you had a service experience that was inadequate. If you would like me to put you in touch with a support agent, just let me know. We're glad to hear that you find our software intuitive. We spend a lot of time time testing and developing Aircall features, so we're always pleased to hear this. - The Aircall Team AC Adam C. Buisness analyst Security and Investigations Used the software for: 2+ years ### "Air call review" April 30, 2021 4.0 Good system can be a bit temperamental if not on a good solid network connection Pros The software is fairly easy to use and deploy and can integrate with our CRM which is usefull Cons Integration with calendars to auto put to unable when i am in a meeting Review Source Talk to a Capterra advisor for free and get results within 15 minutes.