# Page 11 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Aircall the right Call Center solution for you? Explore 459 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (459) [View alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 11 - Reviews of Aircall ## Showing most helpful reviews Showing 251-275 of 459 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Adam C. Buisness analyst Security and Investigations Used the software for: 2+ years ### "Air call review" April 30, 2021 4.0 Good system can be a bit temperamental if not on a good solid network connection Pros The software is fairly easy to use and deploy and can integrate with our CRM which is usefull Cons Integration with calendars to auto put to unable when i am in a meeting Review Source AB Alexis B. Technical support Automotive Used the software for: 2+ years ### "Easy to handle" May 3, 2021 5.0 Excellent. Pros I am using Aircall software all day long at work. The soft is very easy to handle and user friendly. Cons Not so much. I've noticed by the past some Microsoft XP incompatibilty, but I guess it is because of the OS old age. Review Source VR Verified Reviewer Vendor Operations Food & Beverages Used the software for: 6-12 months ### "Liked this product" July 31, 2019 5.0 Pros Pretty simple and straight forward. Didn't get many spam calls too which was nice. Cons We no longer use it because we got a better deal elsewhere. Review Source VR Verified Reviewer Customer Care Agent Internet Used the software for: 6-12 months ### "Easy to use, great for startups" January 2, 2018 5.0 Pros We use this on a daily basis and rarely have issues. It works simply and effectively and allows you to use multiple phone lines and channels. Review Source VR Verified Reviewer SDR Computer Software Used the software for: Less than 6 months ### "Easy to use call center software " October 18, 2020 4.0 Great software for sales, very user-friendly solution. Integrated with Salesforce, all calls are logged and recorded. When I used Cloutalk in another firm, many times calls didn't logged in CRM. I didn't encounter this problem with Aircall. Pros We use this software for inbound and outbound sales activities. Very easy to use, integrated with CRM, all calls are recorded. It has everything we need. Cons It is quite expensive when compared to Cloudtalk for example. At this moment, I didn't encounter any negative properties of the software. Review Source WL Wendee L. Used the software for: 6-12 months ### "Huge Help In Customer Service!" November 18, 2016 5.0 We've played around several phone systems for our customer service team in recent years. We've had to drop some of them due to incompatibility issues. It has been a success with Aircall. It's not only user - friendly, it has also the best overseas reception. We've never had issues with call connections and compatibility so far. Highly recommended! Pros The ease of the interface is absolutely helpful, especially that we multitask often. Everything is at your glance and does not get in the way of our customer service system. Cons We have yet to discover one and when we do, we will be sure to reach out. Review Source YM Yvette M. CRM Customer Service/ Support Medical Devices Used the software for: Less than 6 months ### "Easy and friendly" February 7, 2022 5.0 Nice Pros I am vey happy with the note features. Easy transfer hold feature etc... Cons I do not see any con if it is my least favorite is when the missed call go to email, it is not easy to retrieve it is redirected Review Source Response from Aircall February 9, 2022 Hi Yvette, Thank you for your positive review! The notes and transfer features are some of our favorites too :) In case helpful, I'm including a link to a guide below on checking missed calls. https://help.aircall.io/en/articles/3819536-checking-missed-calls Best, Leslie from Aircall CMG Carmen María G. Recruitment Human Resources Used the software for: 6-12 months ### "Excelente" March 7, 2022 5.0 Pros Me ayuda mucho en mi trabajo que las llamadas se queden grabadas. Buena calidad de sonido Cons La verdad que no tengo queja de Aircall, me facilita mi día a día en el trabajo Review Source Response from Aircall March 8, 2022 Hola Carmen María, ¡Gracias por sus comentarios! Nos encanta saber que Aircall te ayuda con su trabajo cada dia :) -Leslie de Aircall Hermann A. Support client International Trade and Development Used the software for: I used a free trial ### "Moyen de communication téléphonique " November 12, 2023 5.0 Pros Avec Aircall je trouve ce logiciel très efficace , il me permets de triangulé mes appels sachant que tout est sécurisée. Cons Je n'ai pas d'inconvénients avec Aircall. Review Source JC Jeudy C. Sales Representative Packaging and Containers Used the software for: Less than 6 months ### "Need to call? make sure you use Aircall." April 11, 2023 5.0 Pros Ease of use, it is a pretty simple app with a lot to take advantage from. Cons So far I don't have any complaints about Aircall. Review Source KD Kieran D. SME Utilities Used the software for: 1-2 years ### "Simple and easy to use" April 30, 2021 5.0 Easy to use and well featured I really happy with the system. Pros Simple to use and on-screen access makes calls easy to locate. Call history and duration easily located. Simple to locate call history and review. Cons The current platform has all I need. The only thing that can be painful is if you do not have the bandwidth to support it. Easily sorted from my end. Review Source Oliver M. Used the software for: 6-12 months ### "Oliver's Aircall review" December 18, 2017 5.0 Pros Easy to use, no glitches, great concept, allows me to do my sales calls to clients all over the globe with ease. Review Source PW Peter W. Web Developer Higher Education Used the software for: 6-12 months ### "Easily setup a call center for your business" November 28, 2018 4.0 Pros Initial setup was very quick and easy, it took no time at all for us to get everything installed and configured correctly. Aircall integrates with our other systems and programs seamlessly, allowing our email campaigns to feed information through with ease. Aircall also offers the ability to track performance and activities across the globe, particularly useful for us when contacting international applicants / students. Cons The connection strength can be shaky at best, since Aircall relies on an internet connection this is to be expected, but for our staff who are off-campus somewhere else in the world this can be particularly annoying. It took me and our team some time to get used to the user-interface, trying to figure out where everything is really was a pain. Also, this is made even worse when using Aircall on a mobile device. Review Source Jorj Delvir M. Manager - Operations Outsourcing/Offshoring Used the software for: Less than 6 months ### "Excellent phone system" November 29, 2016 4.0 Excellent phone system. Very easy to use and compared to other phone systems I tried in the past, they have above average call quality and connection. Excellent customer support team and their sales team really eases the transition from one system to another. I find them very organised and easy to speak with Pros \- Excellent voice quality - Simple and easy to use - Excellent customer service - Cheaper pricing compared to other overrated phone systems - Reasonable call rates Cons \- No conferencing / meeting ID number feature yet Review Source AS Adrien S. Director of Community Development Internet Used the software for: 1-2 years ### "Easy and Intuitive" November 21, 2017 5.0 Pros The dedicated account manager, the ease of integration with other platform, the scalability, the ease of team management and configuration, the ongoing improvement of features. Keep up the good work guys ! Cons Not really a con, but would love to be able to set-up IVR based on caller ID. Hopefully this feature will be added soon :) Review Source JH JOSHUA H. Sales Lead Information Technology and Services Used the software for: 1-2 years ### "Aircall Review" April 27, 2021 5.0 I am fairly happy - would love to see some updates and features which would help make my Sales process even more simplified! Pros Functionality is great - very intuitive. Cons There is constantly an issue with transferring calls while picking up from a mobile device; I also wish there was a valuable way to swap from mobile device back to desktop application.. Review Source AA Ali A. Controller Translation and Localization Used the software for: 2+ years ### "Wonderful app to talk" January 30, 2020 5.0 Meeting people around the world became easy and cost-effective. Pros Crystal clear voice, simple user interface. Cons Nothing so far as long I m using this. It's still very reliable Review Source SB Souaibou B. Communication manager Information Technology and Services Used the software for: 2+ years ### "Aircall" January 1, 2023 5.0 Pros The aircall software is very easy to use and very affordable Cons No simultaneous call features. Review Source Response from Aircall January 18, 2023 Hi Souaibou, thanks so much for your positive Aircall review! We're so grateful for customers like you ���� Regarding simultaneous call features, I have great news! You can set up your Aircall ringing rules as Simulatenous, Random, or Longest Idle (learn more below). - Leslie from Aircall https://help.aircall.io/en/articles/5664430-setting-up-your-aircall-number VR Verified Reviewer Director of Customer Happiness Internet Used the software for: 6-12 months ### "Good For Small Teams" August 31, 2018 5.0 It's been okay, I'm waiting for Aircall to really wow me with support. Pros It's easy to use and train staff on, reporting is okay. It's a LOT prettier than Grasshopper. It also integrates with Intercom, which is nice. Cons The support could be a bit faster, I have a rep who has been getting calls even though she has herself toggled to the 'unavailable' state, and I submitted a support ticket on her behalf - haven't heard back in three days. Review Source EV Ekaterina V. Customer Success Manager Information Technology and Services Used the software for: Less than 6 months ### "Easy, intuitive and good looking" March 3, 2020 5.0 Aircall quickly became a part of my everyday routine, easy and helpful, I like it. Pros I started with Aircall not long time ago. For me, as a user, integration was really fast, I spent maybe 5-10 minutes to figure out the settings and what to do here. I appreciate several phone numbers, it's very helpful when you have customers in different countries. Easy, I think a baby could use it without questions. Also an app for iOS is good. Cons For my laptop, normally I use a sleeping mode, and sometimes I recognise that I need to close the app and open it again to start a call. By default, there is 00 sec for an incoming call to switch to unavailable mode. At first, I did not understand why incoming calls were abandoned, later I found this setting and changed it. So just a bit of advice to check all settings from the start. Review Source AD Apolline D. Business Developper Food Production Used the software for: 6-12 months ### "Aircall +/-" April 30, 2021 5.0 Pros it works on the phone, computer, nice intégration from salesforce Cons an easy and inside integration for SMS is missing Support answer fastly but didn't anwser to your problem Reason for choosing Aircall well known on the market better quality Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) the connection was not good during calls Review Source JH Jeffrey H. Director Government Administration Used the software for: Less than 6 months ### "Great Product - Horrible Customer Service" June 11, 2020 4.0 Cost is based on number of users. After an employee left our employment I reached out to my service representative to have then remove him from our account. She informed that I would have to delete the user myself. Her instructions were vague and misleading and therefore I did not remove the user on the correct screen. Therefore I was charged with another month for a user that was no longer with our organization. I tried to dispute the charge but despite having documentation showing we only had 3 users for that month, I was still charged. Pros Easy to use. Great features like Activity log and stats Cons Customer Service is not very helpful with technical issues. On more than one occasion I had the impression they were not very familiar with their product. Working as a tech support person myself, I know the importance of knowing your product and being able to guide customers through the process of using EVERY feature Review Source CG Caio G. Customer Support Specialist Information Technology and Services Used the software for: 6-12 months ### "A super user friendly software" April 30, 2021 5.0 Pros What I like most is that the software is user-friendly. Very easy to use and does not require large configurations. I can call people from anywhere in the world with a few clicks. In addition, it makes it easier cross-team communications through the functions of transferring or assigning calls/voicemails to other teammates. Cons I'm not too fond of the Zendesk integration. In my experience, we had some bugs with this, and I prefer to use them separately. Review Source DL Dauphin L. Teleconseillere Packaging and Containers Used the software for: Less than 6 months ### "Bon logiciel " November 29, 2023 5.0 Pour avoir utilisé différent plateforme d'appel, Aircall offre un bon service, mais je dirais que celui ci reste quand même basique. Pros Outil très facile d'utilisation, Possibilité de synchroniser les contacts de nos différentes lignes téléphoniques ( avec commentaire en supplémentaire ) Cons Pas de possibilité de faire des sms groupé Review Source DW David W. Operations Manager Retail Used the software for: Less than 6 months ### "Great and easy to use !" July 25, 2022 5.0 Pros Ease of use and level of integrations are great Cons The cost per user is a little high, however we feel worth Review Source Response from Aircall July 29, 2022 Hi David, Thanks so much for your positive feedback! We're so happy to hear you are enjoying the product and benefiting from our App Marketplace. If there is anything we can ever help with regarding your account, please don't hesitate to reach out to our teams. Best, Leslie from Aircall Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.