# Page 11 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/184709/Aircall/reviews

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Aircall

4.2 (458)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of Aircall

## Showing most helpful reviews

Showing 251-275 of 458 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AB

Alexis B.  
Technical support  
Automotive  
Used the software for: 2+ years

### "Easy to handle"

May 3, 2021

5.0

Excellent.

Pros

I am using Aircall software all day long at work. The soft is very easy to handle and user friendly.

Cons

Not so much. I've noticed by the past some Microsoft XP incompatibilty, but I guess it is because of the OS old age.

Review Source

VR

Verified Reviewer  
Vendor Operations  
Food & Beverages  
Used the software for: 6-12 months

### "Liked this product"

July 31, 2019

5.0

Pros

Pretty simple and straight forward. Didn't get many spam calls too which was nice.

Cons

We no longer use it because we got a better deal elsewhere.

Review Source

VR

Verified Reviewer  
Customer Care Agent  
Internet  
Used the software for: 6-12 months

### "Easy to use, great for startups"

January 2, 2018

5.0

Pros

We use this on a daily basis and rarely have issues. It works simply and effectively and allows you to use multiple phone lines and channels.

Review Source

VR

Verified Reviewer  
SDR  
Computer Software  
Used the software for: Less than 6 months

### "Easy to use call center software "

October 18, 2020

4.0

Great software for sales, very user-friendly solution. Integrated with Salesforce, all calls are logged and recorded. When I used Cloutalk in another firm, many times calls didn't logged in CRM. I didn't encounter this problem with Aircall.

Pros

We use this software for inbound and outbound sales activities. Very easy to use, integrated with CRM, all calls are recorded. It has everything we need.

Cons

It is quite expensive when compared to Cloudtalk for example. At this moment, I didn't encounter any negative properties of the software.

Review Source

WL

Wendee L.  
  
  
Used the software for: 6-12 months

### "Huge Help In Customer Service!"

November 18, 2016

5.0

We've played around several phone systems for our customer service team in recent years. We've had to drop some of them due to incompatibility issues. It has been a success with Aircall. It's not only user - friendly, it has also the best overseas reception. We've never had issues with call connections and compatibility so far. Highly recommended!

Pros

The ease of the interface is absolutely helpful, especially that we multitask often. Everything is at your glance and does not get in the way of our customer service system.

Cons

We have yet to discover one and when we do, we will be sure to reach out.

Review Source

YM

Yvette M.  
CRM Customer Service/ Support  
Medical Devices  
Used the software for: Less than 6 months

### "Easy and friendly"

February 7, 2022

5.0

Nice

Pros

I am vey happy with the note features. Easy transfer hold feature etc...

Cons

I do not see any con if it is my least favorite is when the missed call go to email, it is not easy to retrieve it is redirected

Review Source

Response from Aircall

February 9, 2022

Hi Yvette, Thank you for your positive review! The notes and transfer features are some of our favorites too :) In case helpful, I'm including a link to a guide below on checking missed calls. https://help.aircall.io/en/articles/3819536-checking-missed-calls Best, Leslie from Aircall

CMG

Carmen María G.  
Recruitment  
Human Resources  
Used the software for: 6-12 months

### "Excelente"

March 7, 2022

5.0

Pros

Me ayuda mucho en mi trabajo que las llamadas se queden grabadas. Buena calidad de sonido

Cons

La verdad que no tengo queja de Aircall, me facilita mi día a día en el trabajo

Review Source

Response from Aircall

March 8, 2022

Hola Carmen María, ¡Gracias por sus comentarios! Nos encanta saber que Aircall te ayuda con su trabajo cada dia :) -Leslie de Aircall

Hermann A.  
Support client  
International Trade and Development  
Used the software for: I used a free trial

### "Moyen de communication téléphonique "

November 12, 2023

5.0

Pros

Avec Aircall je trouve ce logiciel très efficace , il me permets de triangulé mes appels sachant que tout est sécurisée.

Cons

Je n'ai pas d'inconvénients avec Aircall.

Review Source

JC

Jeudy C.  
Sales Representative  
Packaging and Containers  
Used the software for: Less than 6 months

### "Need to call? make sure you use Aircall."

April 11, 2023

5.0

Pros

Ease of use, it is a pretty simple app with a lot to take advantage from.

Cons

So far I don't have any complaints about Aircall.

Review Source

KD

Kieran D.  
SME  
Utilities  
Used the software for: 1-2 years

### "Simple and easy to use"

April 30, 2021

5.0

Easy to use and well featured I really happy with the system.

Pros

Simple to use and on-screen access makes calls easy to locate. Call history and duration easily located. Simple to locate call history and review.

Cons

The current platform has all I need. The only thing that can be painful is if you do not have the bandwidth to support it. Easily sorted from my end.

Review Source

Oliver M.  
  
  
Used the software for: 6-12 months

### "Oliver's Aircall review"

December 18, 2017

5.0

Pros

Easy to use, no glitches, great concept, allows me to do my sales calls to clients all over the globe with ease.

Review Source

PW

Peter W.  
Web Developer  
Higher Education  
Used the software for: 6-12 months

### "Easily setup a call center for your business"

November 28, 2018

4.0

Pros

Initial setup was very quick and easy, it took no time at all for us to get everything installed and configured correctly. Aircall integrates with our other systems and programs seamlessly, allowing our email campaigns to feed information through with ease. Aircall also offers the ability to track performance and activities across the globe, particularly useful for us when contacting international applicants / students.

Cons

The connection strength can be shaky at best, since Aircall relies on an internet connection this is to be expected, but for our staff who are off-campus somewhere else in the world this can be particularly annoying. It took me and our team some time to get used to the user-interface, trying to figure out where everything is really was a pain. Also, this is made even worse when using Aircall on a mobile device.

Review Source

Jorj Delvir M.  
Manager - Operations  
Outsourcing/Offshoring  
Used the software for: Less than 6 months

### "Excellent phone system"

November 29, 2016

4.0

Excellent phone system. Very easy to use and compared to other phone systems I tried in the past, they have above average call quality and connection. Excellent customer support team and their sales team really eases the transition from one system to another. I find them very organised and easy to speak with

Pros

\- Excellent voice quality - Simple and easy to use - Excellent customer service - Cheaper pricing compared to other overrated phone systems - Reasonable call rates

Cons

\- No conferencing / meeting ID number feature yet

Review Source

AS

Adrien S.  
Director of Community Development  
Internet  
Used the software for: 1-2 years

### "Easy and Intuitive"

November 21, 2017

5.0

Pros

The dedicated account manager, the ease of integration with other platform, the scalability, the ease of team management and configuration, the ongoing improvement of features. Keep up the good work guys !

Cons

Not really a con, but would love to be able to set-up IVR based on caller ID. Hopefully this feature will be added soon :)

Review Source

JH

JOSHUA H.  
Sales Lead  
Information Technology and Services  
Used the software for: 1-2 years

### "Aircall Review"

April 27, 2021

5.0

I am fairly happy - would love to see some updates and features which would help make my Sales process even more simplified!

Pros

Functionality is great - very intuitive.

Cons

There is constantly an issue with transferring calls while picking up from a mobile device; I also wish there was a valuable way to swap from mobile device back to desktop application..

Review Source

AA

Ali A.  
Controller  
Translation and Localization  
Used the software for: 2+ years

### "Wonderful app to talk"

January 30, 2020

5.0

Meeting people around the world became easy and cost-effective.

Pros

Crystal clear voice, simple user interface.

Cons

Nothing so far as long I m using this. It's still very reliable

Review Source

SB

Souaibou B.  
Communication manager  
Information Technology and Services  
Used the software for: 2+ years

### "Aircall"

January 1, 2023

5.0

Pros

The aircall software is very easy to use and very affordable

Cons

No simultaneous call features.

Review Source

Response from Aircall

January 18, 2023

Hi Souaibou, thanks so much for your positive Aircall review! We're so grateful for customers like you ���� Regarding simultaneous call features, I have great news! You can set up your Aircall ringing rules as Simulatenous, Random, or Longest Idle (learn more below). - Leslie from Aircall https://help.aircall.io/en/articles/5664430-setting-up-your-aircall-number

VR

Verified Reviewer  
Director of Customer Happiness  
Internet  
Used the software for: 6-12 months

### "Good For Small Teams"

August 31, 2018

5.0

It's been okay, I'm waiting for Aircall to really wow me with support.

Pros

It's easy to use and train staff on, reporting is okay. It's a LOT prettier than Grasshopper. It also integrates with Intercom, which is nice.

Cons

The support could be a bit faster, I have a rep who has been getting calls even though she has herself toggled to the 'unavailable' state, and I submitted a support ticket on her behalf - haven't heard back in three days.

Review Source

EV

Ekaterina V.  
Customer Success Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Easy, intuitive and good looking"

March 3, 2020

5.0

Aircall quickly became a part of my everyday routine, easy and helpful, I like it.

Pros

I started with Aircall not long time ago. For me, as a user, integration was really fast, I spent maybe 5-10 minutes to figure out the settings and what to do here. I appreciate several phone numbers, it's very helpful when you have customers in different countries. Easy, I think a baby could use it without questions. Also an app for iOS is good.

Cons

For my laptop, normally I use a sleeping mode, and sometimes I recognise that I need to close the app and open it again to start a call. By default, there is 00 sec for an incoming call to switch to unavailable mode. At first, I did not understand why incoming calls were abandoned, later I found this setting and changed it. So just a bit of advice to check all settings from the start.

Review Source

AD

Apolline D.  
Business Developper  
Food Production  
Used the software for: 6-12 months

### "Aircall +/-"

April 30, 2021

5.0

Pros

it works on the phone, computer, nice intégration from salesforce

Cons

an easy and inside integration for SMS is missing Support answer fastly but didn't anwser to your problem

Reason for choosing Aircall

well known on the market better quality

Switched from

[Ringover](https://www.capterra.com/p/169627/RingOver/)

the connection was not good during calls

Review Source

JH

Jeffrey H.  
Director  
Government Administration  
Used the software for: Less than 6 months

### "Great Product - Horrible Customer Service"

June 11, 2020

4.0

Cost is based on number of users. After an employee left our employment I reached out to my service representative to have then remove him from our account. She informed that I would have to delete the user myself. Her instructions were vague and misleading and therefore I did not remove the user on the correct screen. Therefore I was charged with another month for a user that was no longer with our organization. I tried to dispute the charge but despite having documentation showing we only had 3 users for that month, I was still charged.

Pros

Easy to use. Great features like Activity log and stats

Cons

Customer Service is not very helpful with technical issues. On more than one occasion I had the impression they were not very familiar with their product. Working as a tech support person myself, I know the importance of knowing your product and being able to guide customers through the process of using EVERY feature

Review Source

CG

Caio G.  
Customer Support Specialist  
Information Technology and Services  
Used the software for: 6-12 months

### "A super user friendly software"

April 30, 2021

5.0

Pros

What I like most is that the software is user-friendly. Very easy to use and does not require large configurations. I can call people from anywhere in the world with a few clicks. In addition, it makes it easier cross-team communications through the functions of transferring or assigning calls/voicemails to other teammates.

Cons

I'm not too fond of the Zendesk integration. In my experience, we had some bugs with this, and I prefer to use them separately.

Review Source

DL

Dauphin L.  
Teleconseillere  
Packaging and Containers  
Used the software for: Less than 6 months

### "Bon logiciel "

November 29, 2023

5.0

Pour avoir utilisé différent plateforme d'appel, Aircall offre un bon service, mais je dirais que celui ci reste quand même basique.

Pros

Outil très facile d'utilisation, Possibilité de synchroniser les contacts de nos différentes lignes téléphoniques ( avec commentaire en supplémentaire )

Cons

Pas de possibilité de faire des sms groupé

Review Source

DW

David W.  
Operations Manager  
Retail  
Used the software for: Less than 6 months

### "Great and easy to use !"

July 25, 2022

5.0

Pros

Ease of use and level of integrations are great

Cons

The cost per user is a little high, however we feel worth

Review Source

Response from Aircall

July 29, 2022

Hi David, Thanks so much for your positive feedback! We're so happy to hear you are enjoying the product and benefiting from our App Marketplace. If there is anything we can ever help with regarding your account, please don't hesitate to reach out to our teams. Best, Leslie from Aircall

DL

Daphne L.  
Customer Service  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great tool for work"

August 10, 2020

3.0

Pros

The notes and tags are great as a reminder for follow ups

Cons

I wish if text message and video calls are available as we can use it for troubleshooting to improve our customer service level

Review Source

Response from Aircall

January 7, 2021

Hi Daphne, Thank you for your thoughtful review. We are always looking for ways to improve so we'll be sure to take your feedback into consideration. Since you posted this review, we launched a new beta for SMS. If this is something you're interested in, let me know and I'll connect you with our success team. - Aircall Team

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