# Page 12 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/184709/Aircall/reviews

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Aircall

4.2 (458)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 12 - Reviews of Aircall

## Showing most helpful reviews

Showing 276-300 of 458 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

FE

Francisco E.  
Tecnico en reparaciones  
Information Technology and Services  
Used the software for: 6-12 months

### "aircall me ayuda a estar en contacto con mis clientes a un bajo costo"

March 29, 2023

5.0

he utilizado aircall para contactar a mis clientes y me da la oportunidad de escoger el numero de donde realizo la llamada para que aparezca como una llamada local

Pros

puedo contactar a mis clientes de varios paises a un bajo costo y la calidad de las llamadas es genial

Cons

a veces se me agotan los minutos asignados por pais

Review Source

MB

Moïse B.  
Managing Director  
Cosmetics  
Used the software for: 2+ years

### "C'est vraiment nécessaire"

June 21, 2023

5.0

Pros

Ce logiciel est surprenant, je suis au service client en toute facilité avec ce logiciel tellement facile

Cons

Jusque là je n'ai pas encore eu de problème avec ce logiciel

Review Source

NA

Natasha A.  
Customer success manager  
Computer Software  
Used the software for: 1-2 years

### "Reliable virtual phone number "

October 26, 2019

5.0

Great! Solves a solution of making international calls

Pros

Does what it says on the tin. Perfectly reliable and ease of use. I use this in my everyday work to call clients all over the world. Works well to both make and receive calls.

Cons

Never had any issues and I’ve been using it for almost 2 years

Review Source

MR

Morgane R.  
Customer success manager  
Internet  
Used the software for: 1-2 years

### "Très simple d’utilisation mais avec quelques axes d’amélioration "

December 1, 2023

3.0

Pros

Facilité avec laquelle on se repère dans lappli. Connexion très fluide avec Hubspot

Cons

Parfois, les appels ne sont pas reçus, et impossible de savoir pourquoi mais on m’a attribué un 01 au lieu d’un 07 ce qui m’empêche d’envoyer des SMS

Review Source

Samantha S.  
Recruiter Account Specialist  
Internet  
Used the software for: 6-12 months

### "Easy to use"

April 30, 2021

5.0

I have to do a lot of calls so with aircall, the time that I spend doing this is lower than the time that I spend with regular calls.

Pros

What I like the most of aircall is that is easy to use. I just login and I´m ready to use it.

Cons

Most of the time I have to add a tag after every call that I do, and sometimes this take me a bit of time because not always there is a tag that match with the type of call that I did.

Review Source

JL

Jason L.  
VP of Sales and Markerting  
Marketing and Advertising  
Used the software for: 6-12 months

### "Aircall is the best!!"

August 11, 2020

5.0

Aircall has made my business run smoothly. I can text and call from it.

Pros

This is an amazing product! It's easy to use and great for an office-less business. I work from home on my laptop and headphones. Aircall allows me to have multiple phone numbers in several different cities allowing my co-workers to have local numbers.d

Cons

I don't have anything bad to say about Aircall. The connection is strong and I rarely have an issue with it.

Review Source

SN

Sean N.  
Marketing Director  
Financial Services  
Used the software for: 6-12 months

### "Great Software for Sales and Marketing"

March 20, 2023

5.0

Pros

From a marketing perspective, it was great to learn more about wins and losses by listening to recorded calls via HubSpot and Aircall integration

Cons

We often had issues with being labeled as a spam dialer

Review Source

Response from Aircall

March 27, 2023

Hi Sean, thank you so much for you review. ���� We're delighted to hear about your positive experience with Aircall and hope that we can continue providing helpful tools for your marketing team to reach new heights! Regarding the issue you raised about being displayed as spam, we suggest you to read the recommendations from our Knowledge Base: https://help.aircall.io/en/articles/5666322-why-is-my-number-displaying-as-spam. We're confident that it will help. Have an amazing week, Sean! - Anthony from Aircall

RV

Rik V.  
Account Executive  
Information Technology and Services  
Used the software for: 1-2 years

### "Easiest softphone I’ve ever used"

April 30, 2021

4.0

Pros

Ease of use and cross device connectivity. It is very easy to set up and use across my computer and phone, this means it is available anytime and anywhere

Cons

The connection to pipedrive is not great and the use of audio devices and the app sometimes does not work

Review Source

EE

Eddy E.  
CEO  
Performing Arts  
Used the software for: I used a free trial

### "Best in-house phone system"

February 3, 2022

5.0

Pros

Aircall removes the stagnant phone inside of your office and allows you to streamline all of your business phone processes at any level

Cons

integrate with more CRMs especially such as Copper CRM which is built-in g-suite.

Review Source

Response from Aircall

February 4, 2022

Hi Eddy, Thanks so much for your positive review! We love to hear that Aircall is streamlining your business needs :) Best, Leslie from Aircall

AG

Alba G.  
Account assistant  
Human Resources  
Used the software for: Less than 6 months

### "Uso diario aircall"

June 21, 2022

5.0

A diario uso Aircall en mi trabajo, es muy fácil e intuitivo

Pros

Lo mejor de Aircall es su facilidad de uso, la calidad de la llamada y grabaciones

Cons

El ajuste del audio, debería ser más accesible la opción de modificar la salida de audio

Review Source

Response from Aircall

June 23, 2022

Hi Alba, thank you for sharing your review. We appreciate your feedback! - Cheers, Max from Aircall

AB

Aaron B.  
GTM Lead  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great for having Control over your calling list"

March 19, 2024

5.0

Pros

Aircall's most useful feature is being able to work systematically through a list with it's PowerDialer.

Cons

It's not always intuitive, and there are 2 specific examples of this. The only way to add a google sheets csv to the powerdialer is buy publishing it as a webpage which is inconvenient. Additionally, the moment someone hangs up - you can only add one disposition.

Review Source

HS

Hardik S.  
CRT  
Telecommunications  
Used the software for: Less than 6 months

### "Best application I've ever used"

December 26, 2022

5.0

I'm using Aircall since 5 months and honestly it's a really good product for our business.

Pros

Calling is good, we can transfer calls easily,Overall easy to use.

Cons

We can easily transfer the calls internally

Review Source

Response from Aircall

January 18, 2023

Hi Hardik, thank you! Your review just made our day ���� We're so happy you chose Aircall to help support your business conversations. I hope you have a fantastic day! - Leslie from Aircall

TJ M.  
Activation Team Lead  
Internet  
Used the software for: Less than 6 months

### "I use Aircall at work and I won't be going back to other products. It's cheap, simple to implement and great results."

October 18, 2017

4.0

Pros

Easy to share recordings of calls and listen to playbacks. If you have the Chrome widget installed, it makes it easy to call people there and then, without clicking in and out of pages.

Cons

There is no warning when the net connection is bad and this can result in poor quality calls being made. As I work in sales, I always need a clear line to help build trust.

Review Source

SS

Sanoussy S.  
Digital Content Manager  
Telecommunications  
Used the software for: 2+ years

### "Aircall review "

January 16, 2023

5.0

This software is good its for that I am proud of aircall.

Pros

The use IS very easy in click to contact my customers, because he took them in hand.

Cons

I haven't had any inconveniences from this aircall software.

Review Source

Response from Aircall

January 18, 2023

Hi Sanoussy, thanks so much for your stellar Aircall review! We are so grateful for customers like you ���� I hope you have a lovely day. - Leslie from Aircall

VR

Verified Reviewer  
Marketing and Sales Agent  
Hospitality  
Used the software for:

### "It was a good service, But not enough"

September 8, 2014

3.0

Used this for a while, but I didn't feel like paying a whole lot more when I started receiving more calls. Ended up switching to another provider because they offered a lot more options and minutes for a similar pricing model.

Pros

Easy to Use Support when I needed help

Cons

Not enough minutes/options for what I need to do Wasn't a fan of the pricing model.

Review Source

Response from Aircall

September 23, 2014

Hello, Thanks for this feedback. We have now a simple pricing model with 2 plans and I understand you couldn't feel confortable in any of them given your use case. Your feedback will help us work on new pricing schemes and models to make sure we adapt to more use cases - so thank you! Olivier CEO, Aircal

DS

Daniela S.  
CSM  
Computer Software  
Used the software for: 2+ years

### "Good in general"

September 23, 2019

3.0

I don't use as much now, I used to use it for all day long some time ago and we kept for a few areas but we are using another tool for inbound

Pros

In general, it works well. It's very easy to use. Also, it has a mobile app that works the same as computer software.

Cons

I wish it had local area codes to the destination numbers, that would make it easier for the leads answer the calls. Also, I wish the recording was separated by the person without having to filter it.

Review Source

Kristen S.  
Customer Success Manager  
Computer Software  
Used the software for: 6-12 months

### "null"

October 10, 2017

5.0

Review Source

Zach M.  
Account Manager  
Fund-Raising  
Used the software for: Less than 6 months

### "Aircall is the best!"

April 1, 2016

5.0

For a startup of less than 20, Aircall's features are really great. It's super easy to integrate for multiple people to use it in the same office. I work remotely sometimes and the ability to forward calls to my phone is perfect. Also, the app's aesthetics are superb and the UI is easy to navigate. The daily email that Aircall sends reminding me of any calls I need to follow up on is another great feature. It immediately alerts me of any calls that may have slipped my mind, and I appreciate that greatly. Overall, Aircall a quality communication product for a business that is constantly growing.

Pros

\- Ability to forward calls to my mobil device - User Interface - Crisp audio

Cons

\- Pressing "1" on my phone to answer an incoming call - The mobile app still have some issues: it has crashed on me a few times and hasn't connected on a handful of phone calls

Review Source

JQ

Jesus Q.  
Executive  
Automotive  
Used the software for: Less than 6 months

### "Aircall makes managing calls easy and efficient."

December 14, 2023

5.0

Pros

Love the ease of use and call management features.

Cons

Wish the mobile app had more functionality and customization options.

Review Source

Andrew F.  
Director of Flight Success  
Airlines/Aviation  
Used the software for: 6-12 months

### "Contacting clients all over the world"

August 17, 2017

4.0

Pros

Easy to utilize when handling clients foreign and domestic. Voicemail service is easily accessible. The clarity during my conversations has been flawless.

Cons

The main difficultly I experience is when I'm not in Wi-Fi zones. The app uses alot of data. So I try to utilize this app when on Wi-Fi or connected directly to the internet.

Review Source

VR

Verified Reviewer  
Freelance Consultant  
Internet  
Used the software for: 6-12 months

### "Fast and efficient"

May 11, 2018

5.0

Pros

We have particularly enjoyed the fact that we can set-up new users in no time. Assigning them to numbers and voila! This gives you the ability to set up a de-centralized call center in minutes. Great addition to our company

Cons

The only two things to improve on is the depth of features compared to competitors. Consider your needs and do your homework before committing

Review Source

JM

Jenny M.  
Sales Development Representative  
Computer Software  
Used the software for: 6-12 months

### "Great tool"

August 12, 2020

4.0

The best feature is not dialing a phone number manually and having a recording to review.

Pros

The ease of use to not manually dial increases productivity and the integration to save on Salesforce.

Cons

Missed calls ring 1 time and drop immediately. Consistently a phone number is selected by right clicking and scrolling to Dial by AirCall rather than the "green phone" being clicked to dial.

Review Source

SSH

Syed Shujaat H.  
Manager Sales  
Marketing and Advertising  
Used the software for: 6-12 months

### "AirCall is a good software as compare to other. "

May 7, 2021

5.0

The overall experience is really great.

Pros

The service is great as compared to the other similar services. I have used several others but the call quality is much better. The cost is similar to the other services .

Cons

They don't offer online meetings and SMS etc

Reason for choosing Aircall

Services and Customer Support

Review Source

Mike B.  
Marketing Advisor  
Apparel & Fashion  
Used the software for: 1-2 years

### "100% satisfied"

July 8, 2015

5.0

The customer support is responsive when needed. They're frequently rolling out new updates and when there is a bug its fixed promptly. International calling is very simple and all around I think Aircall is among the best if not the best software's available.

Review Source

wI

wendsom I.  
Graphic designer  
Internet  
Used the software for: 1-2 years

### "Aircall le meilleur "

March 24, 2023

5.0

Pros

Très facile d'utilisation et permet de conctacter nos clients très facilement

Cons

Aucun inconvénient détecte nous n'utilisons depuis des mois sans soucis

Review Source

Response from Aircall

March 29, 2023

Hi there, thank you so much for your positive review. We're delighted to hear that Aircall makes your daily life easier with no worries. Should you ever face any issues, just know that our Customer Care team is here to help - don't hesitate to reach out to them ���� Have a wonderful day! - Anthony from Aircall

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