# Page 12 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Aircall the right Call Center solution for you? Explore 459 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (459) [View alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 12 - Reviews of Aircall ## Showing most helpful reviews Showing 276-300 of 459 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DL Daphne L. Customer Service Marketing and Advertising Used the software for: 6-12 months ### "Great tool for work" August 10, 2020 3.0 Pros The notes and tags are great as a reminder for follow ups Cons I wish if text message and video calls are available as we can use it for troubleshooting to improve our customer service level Review Source Response from Aircall January 7, 2021 Hi Daphne, Thank you for your thoughtful review. We are always looking for ways to improve so we'll be sure to take your feedback into consideration. Since you posted this review, we launched a new beta for SMS. If this is something you're interested in, let me know and I'll connect you with our success team. - Aircall Team FE Francisco E. Tecnico en reparaciones Information Technology and Services Used the software for: 6-12 months ### "aircall me ayuda a estar en contacto con mis clientes a un bajo costo" March 29, 2023 5.0 he utilizado aircall para contactar a mis clientes y me da la oportunidad de escoger el numero de donde realizo la llamada para que aparezca como una llamada local Pros puedo contactar a mis clientes de varios paises a un bajo costo y la calidad de las llamadas es genial Cons a veces se me agotan los minutos asignados por pais Review Source MB Moïse B. Managing Director Cosmetics Used the software for: 2+ years ### "C'est vraiment nécessaire" June 21, 2023 5.0 Pros Ce logiciel est surprenant, je suis au service client en toute facilité avec ce logiciel tellement facile Cons Jusque là je n'ai pas encore eu de problème avec ce logiciel Review Source NA Natasha A. Customer success manager Computer Software Used the software for: 1-2 years ### "Reliable virtual phone number " October 26, 2019 5.0 Great! Solves a solution of making international calls Pros Does what it says on the tin. Perfectly reliable and ease of use. I use this in my everyday work to call clients all over the world. Works well to both make and receive calls. Cons Never had any issues and I’ve been using it for almost 2 years Review Source MR Morgane R. Customer success manager Internet Used the software for: 1-2 years ### "Très simple d’utilisation mais avec quelques axes d’amélioration " December 1, 2023 3.0 Pros Facilité avec laquelle on se repère dans lappli. Connexion très fluide avec Hubspot Cons Parfois, les appels ne sont pas reçus, et impossible de savoir pourquoi mais on m’a attribué un 01 au lieu d’un 07 ce qui m’empêche d’envoyer des SMS Review Source Samantha S. Recruiter Account Specialist Internet Used the software for: 6-12 months ### "Easy to use" April 30, 2021 5.0 I have to do a lot of calls so with aircall, the time that I spend doing this is lower than the time that I spend with regular calls. Pros What I like the most of aircall is that is easy to use. I just login and I´m ready to use it. Cons Most of the time I have to add a tag after every call that I do, and sometimes this take me a bit of time because not always there is a tag that match with the type of call that I did. Review Source JL Jason L. VP of Sales and Markerting Marketing and Advertising Used the software for: 6-12 months ### "Aircall is the best!!" August 11, 2020 5.0 Aircall has made my business run smoothly. I can text and call from it. Pros This is an amazing product! It's easy to use and great for an office-less business. I work from home on my laptop and headphones. Aircall allows me to have multiple phone numbers in several different cities allowing my co-workers to have local numbers.d Cons I don't have anything bad to say about Aircall. The connection is strong and I rarely have an issue with it. Review Source SN Sean N. Marketing Director Financial Services Used the software for: 6-12 months ### "Great Software for Sales and Marketing" March 20, 2023 5.0 Pros From a marketing perspective, it was great to learn more about wins and losses by listening to recorded calls via HubSpot and Aircall integration Cons We often had issues with being labeled as a spam dialer Review Source Response from Aircall March 27, 2023 Hi Sean, thank you so much for you review. ���� We're delighted to hear about your positive experience with Aircall and hope that we can continue providing helpful tools for your marketing team to reach new heights! Regarding the issue you raised about being displayed as spam, we suggest you to read the recommendations from our Knowledge Base: https://help.aircall.io/en/articles/5666322-why-is-my-number-displaying-as-spam. We're confident that it will help. Have an amazing week, Sean! - Anthony from Aircall RV Rik V. Account Executive Information Technology and Services Used the software for: 1-2 years ### "Easiest softphone I’ve ever used" April 30, 2021 4.0 Pros Ease of use and cross device connectivity. It is very easy to set up and use across my computer and phone, this means it is available anytime and anywhere Cons The connection to pipedrive is not great and the use of audio devices and the app sometimes does not work Review Source EE Eddy E. CEO Performing Arts Used the software for: I used a free trial ### "Best in-house phone system" February 3, 2022 5.0 Pros Aircall removes the stagnant phone inside of your office and allows you to streamline all of your business phone processes at any level Cons integrate with more CRMs especially such as Copper CRM which is built-in g-suite. Review Source Response from Aircall February 4, 2022 Hi Eddy, Thanks so much for your positive review! We love to hear that Aircall is streamlining your business needs :) Best, Leslie from Aircall AG Alba G. Account assistant Human Resources Used the software for: Less than 6 months ### "Uso diario aircall" June 21, 2022 5.0 A diario uso Aircall en mi trabajo, es muy fácil e intuitivo Pros Lo mejor de Aircall es su facilidad de uso, la calidad de la llamada y grabaciones Cons El ajuste del audio, debería ser más accesible la opción de modificar la salida de audio Review Source Response from Aircall June 23, 2022 Hi Alba, thank you for sharing your review. We appreciate your feedback! - Cheers, Max from Aircall AB Aaron B. GTM Lead Marketing and Advertising Used the software for: Less than 6 months ### "Great for having Control over your calling list" March 19, 2024 5.0 Pros Aircall's most useful feature is being able to work systematically through a list with it's PowerDialer. Cons It's not always intuitive, and there are 2 specific examples of this. The only way to add a google sheets csv to the powerdialer is buy publishing it as a webpage which is inconvenient. Additionally, the moment someone hangs up - you can only add one disposition. Review Source HS Hardik S. CRT Telecommunications Used the software for: Less than 6 months ### "Best application I've ever used" December 26, 2022 5.0 I'm using Aircall since 5 months and honestly it's a really good product for our business. Pros Calling is good, we can transfer calls easily,Overall easy to use. Cons We can easily transfer the calls internally Review Source Response from Aircall January 18, 2023 Hi Hardik, thank you! Your review just made our day ���� We're so happy you chose Aircall to help support your business conversations. I hope you have a fantastic day! - Leslie from Aircall TJ M. Activation Team Lead Internet Used the software for: Less than 6 months ### "I use Aircall at work and I won't be going back to other products. It's cheap, simple to implement and great results." October 18, 2017 4.0 Pros Easy to share recordings of calls and listen to playbacks. If you have the Chrome widget installed, it makes it easy to call people there and then, without clicking in and out of pages. Cons There is no warning when the net connection is bad and this can result in poor quality calls being made. As I work in sales, I always need a clear line to help build trust. Review Source SS Sanoussy S. Digital Content Manager Telecommunications Used the software for: 2+ years ### "Aircall review " January 16, 2023 5.0 This software is good its for that I am proud of aircall. Pros The use IS very easy in click to contact my customers, because he took them in hand. Cons I haven't had any inconveniences from this aircall software. Review Source Response from Aircall January 18, 2023 Hi Sanoussy, thanks so much for your stellar Aircall review! We are so grateful for customers like you ���� I hope you have a lovely day. - Leslie from Aircall VR Verified Reviewer Marketing and Sales Agent Hospitality Used the software for: ### "It was a good service, But not enough" September 8, 2014 3.0 Used this for a while, but I didn't feel like paying a whole lot more when I started receiving more calls. Ended up switching to another provider because they offered a lot more options and minutes for a similar pricing model. Pros Easy to Use Support when I needed help Cons Not enough minutes/options for what I need to do Wasn't a fan of the pricing model. Review Source Response from Aircall September 23, 2014 Hello, Thanks for this feedback. We have now a simple pricing model with 2 plans and I understand you couldn't feel confortable in any of them given your use case. Your feedback will help us work on new pricing schemes and models to make sure we adapt to more use cases - so thank you! Olivier CEO, Aircal DS Daniela S. CSM Computer Software Used the software for: 2+ years ### "Good in general" September 23, 2019 3.0 I don't use as much now, I used to use it for all day long some time ago and we kept for a few areas but we are using another tool for inbound Pros In general, it works well. It's very easy to use. Also, it has a mobile app that works the same as computer software. Cons I wish it had local area codes to the destination numbers, that would make it easier for the leads answer the calls. Also, I wish the recording was separated by the person without having to filter it. Review Source Kristen S. Customer Success Manager Computer Software Used the software for: 6-12 months ### "null" October 10, 2017 5.0 Review Source Zach M. Account Manager Fund-Raising Used the software for: Less than 6 months ### "Aircall is the best!" April 1, 2016 5.0 For a startup of less than 20, Aircall's features are really great. It's super easy to integrate for multiple people to use it in the same office. I work remotely sometimes and the ability to forward calls to my phone is perfect. Also, the app's aesthetics are superb and the UI is easy to navigate. The daily email that Aircall sends reminding me of any calls I need to follow up on is another great feature. It immediately alerts me of any calls that may have slipped my mind, and I appreciate that greatly. Overall, Aircall a quality communication product for a business that is constantly growing. Pros \- Ability to forward calls to my mobil device - User Interface - Crisp audio Cons \- Pressing "1" on my phone to answer an incoming call - The mobile app still have some issues: it has crashed on me a few times and hasn't connected on a handful of phone calls Review Source JQ Jesus Q. Executive Automotive Used the software for: Less than 6 months ### "Aircall makes managing calls easy and efficient." December 14, 2023 5.0 Pros Love the ease of use and call management features. Cons Wish the mobile app had more functionality and customization options. Review Source Andrew F. Director of Flight Success Airlines/Aviation Used the software for: 6-12 months ### "Contacting clients all over the world" August 17, 2017 4.0 Pros Easy to utilize when handling clients foreign and domestic. Voicemail service is easily accessible. The clarity during my conversations has been flawless. Cons The main difficultly I experience is when I'm not in Wi-Fi zones. The app uses alot of data. So I try to utilize this app when on Wi-Fi or connected directly to the internet. Review Source VR Verified Reviewer Freelance Consultant Internet Used the software for: 6-12 months ### "Fast and efficient" May 11, 2018 5.0 Pros We have particularly enjoyed the fact that we can set-up new users in no time. Assigning them to numbers and voila! This gives you the ability to set up a de-centralized call center in minutes. Great addition to our company Cons The only two things to improve on is the depth of features compared to competitors. Consider your needs and do your homework before committing Review Source JM Jenny M. Sales Development Representative Computer Software Used the software for: 6-12 months ### "Great tool" August 12, 2020 4.0 The best feature is not dialing a phone number manually and having a recording to review. Pros The ease of use to not manually dial increases productivity and the integration to save on Salesforce. Cons Missed calls ring 1 time and drop immediately. Consistently a phone number is selected by right clicking and scrolling to Dial by AirCall rather than the "green phone" being clicked to dial. Review Source SSH Syed Shujaat H. Manager Sales Marketing and Advertising Used the software for: 6-12 months ### "AirCall is a good software as compare to other. " May 7, 2021 5.0 The overall experience is really great. Pros The service is great as compared to the other similar services. I have used several others but the call quality is much better. The cost is similar to the other services . Cons They don't offer online meetings and SMS etc Reason for choosing Aircall Services and Customer Support Review Source Mike B. Marketing Advisor Apparel & Fashion Used the software for: 1-2 years ### "100% satisfied" July 8, 2015 5.0 The customer support is responsive when needed. They're frequently rolling out new updates and when there is a bug its fixed promptly. International calling is very simple and all around I think Aircall is among the best if not the best software's available. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.