# Page 13 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Aircall the right Call Center solution for you? Explore 459 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (459) [View alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 13 - Reviews of Aircall ## Showing most helpful reviews Showing 301-325 of 459 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use wI wendsom I. Graphic designer Internet Used the software for: 1-2 years ### "Aircall le meilleur " March 24, 2023 5.0 Pros Très facile d'utilisation et permet de conctacter nos clients très facilement Cons Aucun inconvénient détecte nous n'utilisons depuis des mois sans soucis Review Source Response from Aircall March 29, 2023 Hi there, thank you so much for your positive review. We're delighted to hear that Aircall makes your daily life easier with no worries. Should you ever face any issues, just know that our Customer Care team is here to help - don't hesitate to reach out to them ���� Have a wonderful day! - Anthony from Aircall Benjamin S. Co-Founder and COO Internet Used the software for: Less than 6 months ### "Very easy to use" October 6, 2016 5.0 We use it as our regular phone and give the number to our customers and suppliers. It is easy to use and to manage. We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed Pros customer sevice, easy to use, fast configuration, redirection to our mobile Cons there is no cons for the moment Review Source NW Natasha W. Consultant Professional Training & Coaching Used the software for: 6-12 months ### "Great for Voice Conferencing!" December 18, 2019 5.0 Aircall helps me to have quality conversations with clients all over the world. I do not ever have an issue with Aircall! Pros Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless. I also was able to document the call by adding notes. Aircall is able to sync with multiple third party applications like Saleforce, which is a big help. Cons When I initially started using Aircall, it was difficult to sync with Salesforce and use the software. Even now, I still have to manually add the number to log the call. It’s not a huge issue, but it is just inconvenient. Also, I have had some issues with the mobile app in the past, so I just use the desktop. Review Source BB Ben B. Manager Information Technology and Services Used the software for: I used a free trial ### "Software based phone system" December 10, 2018 4.0 Pros Aircall was really easy to setup, and the team were very helpful and forthcoming with information. They integrate really well with lots of different CRMs and that's where the most useful features of the system come into play. Being able to see who's calling, log that straight away in the software, and also have a quick link to click to view that customer/client information means the agent handling the call can in most cases respond much more quickly, and save the step searching for the customer's records. Cons It's quite expensive per user, almost twice the cost per user of our current physical phone system, and more expensive than other software phone providers. There also were some strange issues with the bluetooth streaming protocols forced on bluetooth headsets when using their app which hasn't been present in other similar apps that I trialed and tested. Review Source AC Alessandro C. Manager Information Services Used the software for: 6-12 months ### "Very good solution" April 30, 2021 5.0 The most : a lot of people can work simultaneously and there are no problem of "intercepting" other people calls, nice technoligical work indeed. Pros Very intuitive and easy to use software. Communications are good. The most : problems are almost inexistant ! Cons Not much to say ! Some calls are sometimes not taken but it's 1 on a 1000. It's strategically negligible. Review Source EZ Elitsa Z. Head of PE Education Management Used the software for: I used a free trial ### "The absolute worst purchasing experience " March 5, 2020 3.0 Pros decent product. One of the better systems on the market. Cons I am not sure if this company is a scam or not. Any time I tried to reach out to their phone number or sales team to discuss purchasing their product I either got disconnected or no one showed up on the call. It is really too bad that they have such a bad sales process because my team really likes their product Review Source Response from Aircall March 12, 2020 Hi Elitsa, We sincerely apologize that you had a poor experience during the sales process with us. It was certainly not our intention to let you down. The call issues we faced were due to a disruption with Google Hangouts and Zoom that we did not anticipate. We're happy to hear that your team likes Aircall and look forward to hopefully working together soon! - Aircall Team DL David L. Head of Sales Financial Services Used the software for: Less than 6 months ### "The future of phone systems" April 27, 2021 5.0 Overall great experience. The sales rep was very patient as we went through the decision process. Training and onboarding was efficient too. Anything we needed and AirCall was there. Pros Design, ease of use, overall functionality. Cons Focus on more intuitive call search recordings. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing Aircall Integrations with our CRM. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Outdated Review Source VR Verified Reviewer Social media marketer Animation Used the software for: Less than 6 months ### "Pay attention through training" October 9, 2018 3.0 The program is not bad it does however have multiple kinks that need to be resolved. Pros Easy to connect to client and very clear sound. Cons When you need to place someone on hold for an extended period of time it makes it so you cannot return to the call and have to call the client all over again. Review Source SW Samuel W. UK Account Manager and Product Trainer Computer Software Used the software for: 2+ years ### "null" December 4, 2018 4.0 Review Source JT JAMES T. Sales Ops Computer Software Used the software for: 6-12 months ### "Great! " April 30, 2021 5.0 Pros Power Dialler is very useful as is wrap time Cons Nothing bad to say at all about the Aircall software Switched from [3CX](https://www.capterra.com/p/158704/3CX/) features and UX Review Source VR Verified Reviewer Experte en Transition Digitale at Yousign Computer Software Used the software for: Less than 6 months ### "easy and quick" December 5, 2017 4.0 Pros copy pass the phone number and see you calls by phone numbers or name. as well the app is really useful when you receive a call when you are not close by you PC Cons a bit long when you use the app to do some phoning the fact of the stand by to be able to enter a new number Review Source MR María R. Bee digital Accounting Used the software for: Less than 6 months ### "Aconsejable 100" November 16, 2021 5.0 Pros Facilidad, sencillez, datos fiables. Me permite tener controlada la información y hacer seguimiento de las gestiones Cons Muy util en mi día a día, me facilita el trabajo Review Source Response from Aircall November 29, 2021 Hi Maria, Thanks for sharing your thoughts on our software! We appreciate hearing from you and are thrilled to hear that you're enjoying Aircall. Great news! Cheers, Max from Aircall oM oscar M. empleado Automotive Used the software for: Less than 6 months ### "reseña" November 20, 2021 5.0 lo ocupo a diario en mi trabajo, la mejor Pros es muy ágil y fácil de usar , la mejor opciones Cons todo me gustó, es la mejor opciones , muy facil de usar Review Source Response from Aircall November 29, 2021 Hi Oscar, Thanks for sharing! We think you're the best too ;) Have a nice day. Cheers, Max from Aircall VR Verified Reviewer Head od Sales Computer Software Used the software for: Less than 6 months ### "Very friendly for clients" September 21, 2020 5.0 We are happy with the app overall and I wouldn't hesitate to recommend it. Pros I really like the apps both in MacOS and iOS. I love that I'm able to use Aircall seamlessly on both. Cons The initial setup was a bit hard, but it was alright once the team learned to use the app effectively. Review Source MP Moshe P. VP of Sales Accounting Used the software for: 1-2 years ### "great featurs " August 10, 2020 5.0 Love it. I use it almost every minute of my day Pros They keep on updating and offer a lot integrations as well. Cons Nothing bad I can say at all It's not so cheap Review Source Thaïs W. Internet Used the software for: ### "Instant setup and very easy to use" November 7, 2014 4.0 Aircall allowed us to setup our business contact line in a few minutes, on our already existing devices Aircall's benefits for us were the following: - Call redirection: we are very often on the move, therefore we redirect our Aircall number to our mobile phones and stay reachable anywhere we go - Team collaboration: we share the Aircall's number among all team members and are able to receive and make calls alltogether at the same time. - Professional phone system: personnalized welcome message, voicemail etc. I would recommend it to other startups and SMBs. Review Source BBM Bandela B. M. Founder Internet Used the software for: 1-2 years ### "Perfect tool for small businesses" March 15, 2017 5.0 I have been using aircall for more than a year now. I must say its a perfect tool for small businesses. Its cost-effective and does the job. I wont hesitate to recommend it to anyone. Review Source Caio Henrique P. Sales OPS Information Technology and Services Used the software for: Less than 6 months ### "Aircall is working well" March 16, 2016 4.0 We are a brazilian startup that is growing really fast and needed a flexible solution for telephone comunication. We found that Aircall fulfills all our needs cause it's easy to use and it's integrated with Zendesk and Pipedrive. They also have an awsome support team that's always available to help us with our doubts. We just have to expand our internet capacity, because sometimes we have problems with the calls. It's not a problem in Aircall, but we suggest that everyone that wants to use the service mind the internet capacity that is available. So we really recomend Aircall for anyone that is looking for this kind of solution! Pros It has all the features we need and the support team is amazing. Cons It's not so cheap for us because de brazilian currency is really undervalued now Review Source VR Verified Reviewer Senior Business System Analyst Investment Banking Used the software for: 6-12 months ### "Easy to make calls everywhere" June 1, 2018 5.0 Pros Aircall is an easy way to make calls from anywhere with an internet connection. Love how I can easily have a network of calls that get routed between our different reps. Cons It is quite pricey, and I found some of the software to be a little buggy lately, but overall it's very user friendly. Review Source Jason G. Co-Founder and Director Events Services Used the software for: Less than 6 months ### "An Excellent Virtual Phone System" April 26, 2016 5.0 We've used a host of virtual phone systems in the past, but recently made the switch to AirCall for good. Our businesses requires international phone numbers for incoming calls, excellent and stable call quality for outgoing calls, custom voicemail, call transfers and call forwarding. AirCall provides all of this in a wonderfully designed and simple package. There's no hardware, so my team can create virtual offices from anywhere in the world. Give AirCall a try, you won't be disappointed. Pros Customer Service (by phone, chat, or email), quick purchase of new phone numbers, call quality/stability, call transfer between team members, call forwarding feature, no hardware Cons Better reporting for the premium plan would help smaller businesses Review Source QP Quentin P. Developpeur Informatique Internet Used the software for: 2+ years ### "Avis Aircall" November 24, 2023 5.0 Pros Aircall permet de facilement passer des appels depuis un ordinateur vers des téléphones. Des extensions permettent de reconnaitre automatiquement les numéros ce qui est très utile. Cons Toutes les destinations ne sont pas incluses dans le forfait. Review Source JB John B. Consultant Insurance Used the software for: Less than 6 months ### "Positives Erlebnis" November 16, 2021 5.0 Telefonie mit Kunden, positives Erlebnis durch klaren Klang. Das hilft mir als schwerhörigem. Pros Die wirksamste Funktion ist Anruf "auf Knopfdruck" und die damit verbundene Komptabilität zum CRM. Cons Ehrlich gesagt ist mir noch nicht negatives aufgefallen. Switched from [Placetel](https://www.capterra.com/p/252201/Placetel/) Unternehmensentscheidung Review Source Response from Aircall November 29, 2021 Hi John, Thank you for sharing your feedback with us! We're thrilled to hear that you've had only positive experiences with us. If there's ever anything we can do better, please don't hesitate to share. Cheers, Max from Aircall BW Brittney W. Inside Sales Executive Hospitality Used the software for: Less than 6 months ### "Room for Improvement, but Still Convenient" June 27, 2022 4.0 Pros It's great software to use while calling out from a computer. It is easy to use and integrates well with most CRMs. Cons The version I use doesn't allow text (I'm guessing that's an upgrade) and at times it's difficult to navigate the platform. Review Source Response from Aircall July 1, 2022 Hi Brittney, Thanks for taking the time to share your feedback with us! We love to hear that you are benefiting from our integrations. As for SMS capabilities, when you have a moment, please reach out to our Customer Care Team at support.aircall.io so they can assist with confirming the eligible numbers on your account. - Leslie from Aircall BEA Bruno Elias A. Customer Support Engineer Consumer Services Used the software for: 6-12 months ### "Useful and easy to use calling app" October 6, 2020 4.0 It's easy to use and very useful because it allows us to call people anywhere in the world, by using different caller number, allowing a tailored experience for the customers. Pros It's useful to be able to call from different numbers. Cons Sometimes during the calls, the person receiving the call has a low volume. Review Source Patricia H. Sales Agent Real Estate Used the software for: Less than 6 months ### "Useful tool" August 31, 2017 4.0 Pros It's an easy tool to use because it finds easily the calling codes and establishes phone connections fast. Cons Sometimes calls experience trouble in the establishment and the tool is down and can't be used, otherwise all good :) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.