# Page 13 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/184709/Aircall/reviews

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Aircall

4.2 (458)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 13 - Reviews of Aircall

## Showing most helpful reviews

Showing 301-325 of 458 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Benjamin S.  
Co-Founder and COO  
Internet  
Used the software for: Less than 6 months

### "Very easy to use"

October 6, 2016

5.0

We use it as our regular phone and give the number to our customers and suppliers. It is easy to use and to manage. We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed

Pros

customer sevice, easy to use, fast configuration, redirection to our mobile

Cons

there is no cons for the moment

Review Source

NW

Natasha W.  
Consultant  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Great for Voice Conferencing!"

December 18, 2019

5.0

Aircall helps me to have quality conversations with clients all over the world. I do not ever have an issue with Aircall!

Pros

Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless. I also was able to document the call by adding notes. Aircall is able to sync with multiple third party applications like Saleforce, which is a big help.

Cons

When I initially started using Aircall, it was difficult to sync with Salesforce and use the software. Even now, I still have to manually add the number to log the call. It’s not a huge issue, but it is just inconvenient. Also, I have had some issues with the mobile app in the past, so I just use the desktop.

Review Source

BB

Ben B.  
Manager  
Information Technology and Services  
Used the software for: I used a free trial

### "Software based phone system"

December 10, 2018

4.0

Pros

Aircall was really easy to setup, and the team were very helpful and forthcoming with information. They integrate really well with lots of different CRMs and that's where the most useful features of the system come into play. Being able to see who's calling, log that straight away in the software, and also have a quick link to click to view that customer/client information means the agent handling the call can in most cases respond much more quickly, and save the step searching for the customer's records.

Cons

It's quite expensive per user, almost twice the cost per user of our current physical phone system, and more expensive than other software phone providers. There also were some strange issues with the bluetooth streaming protocols forced on bluetooth headsets when using their app which hasn't been present in other similar apps that I trialed and tested.

Review Source

AC

Alessandro C.  
Manager  
Information Services  
Used the software for: 6-12 months

### "Very good solution"

April 30, 2021

5.0

The most : a lot of people can work simultaneously and there are no problem of "intercepting" other people calls, nice technoligical work indeed.

Pros

Very intuitive and easy to use software. Communications are good. The most : problems are almost inexistant !

Cons

Not much to say ! Some calls are sometimes not taken but it's 1 on a 1000. It's strategically negligible.

Review Source

EZ

Elitsa Z.  
Head of PE  
Education Management  
Used the software for: I used a free trial

### "The absolute worst purchasing experience "

March 5, 2020

3.0

Pros

decent product. One of the better systems on the market.

Cons

I am not sure if this company is a scam or not. Any time I tried to reach out to their phone number or sales team to discuss purchasing their product I either got disconnected or no one showed up on the call. It is really too bad that they have such a bad sales process because my team really likes their product

Review Source

Response from Aircall

March 12, 2020

Hi Elitsa, We sincerely apologize that you had a poor experience during the sales process with us. It was certainly not our intention to let you down. The call issues we faced were due to a disruption with Google Hangouts and Zoom that we did not anticipate. We're happy to hear that your team likes Aircall and look forward to hopefully working together soon! - Aircall Team

DL

David L.  
Head of Sales  
Financial Services  
Used the software for: Less than 6 months

### "The future of phone systems"

April 27, 2021

5.0

Overall great experience. The sales rep was very patient as we went through the decision process. Training and onboarding was efficient too. Anything we needed and AirCall was there.

Pros

Design, ease of use, overall functionality.

Cons

Focus on more intuitive call search recordings.

Alternatives considered

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)

Reason for choosing Aircall

Integrations with our CRM.

Switched from

[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)

Outdated

Review Source

VR

Verified Reviewer  
Social media marketer  
Animation  
Used the software for: Less than 6 months

### "Pay attention through training"

October 9, 2018

3.0

The program is not bad it does however have multiple kinks that need to be resolved.

Pros

Easy to connect to client and very clear sound.

Cons

When you need to place someone on hold for an extended period of time it makes it so you cannot return to the call and have to call the client all over again.

Review Source

SW

Samuel W.  
UK Account Manager and Product Trainer  
Computer Software  
Used the software for: 2+ years

### "null"

December 4, 2018

4.0

Review Source

JT

JAMES T.  
Sales Ops  
Computer Software  
Used the software for: 6-12 months

### "Great! "

April 30, 2021

5.0

Pros

Power Dialler is very useful as is wrap time

Cons

Nothing bad to say at all about the Aircall software

Switched from

[3CX](https://www.capterra.com/p/158704/3CX/)

features and UX

Review Source

VR

Verified Reviewer  
Experte en Transition Digitale at Yousign  
Computer Software  
Used the software for: Less than 6 months

### "easy and quick"

December 5, 2017

4.0

Pros

copy pass the phone number and see you calls by phone numbers or name. as well the app is really useful when you receive a call when you are not close by you PC

Cons

a bit long when you use the app to do some phoning the fact of the stand by to be able to enter a new number

Review Source

MR

María R.  
Bee digital  
Accounting  
Used the software for: Less than 6 months

### "Aconsejable 100"

November 16, 2021

5.0

Pros

Facilidad, sencillez, datos fiables. Me permite tener controlada la información y hacer seguimiento de las gestiones

Cons

Muy util en mi día a día, me facilita el trabajo

Review Source

Response from Aircall

November 29, 2021

Hi Maria, Thanks for sharing your thoughts on our software! We appreciate hearing from you and are thrilled to hear that you're enjoying Aircall. Great news! Cheers, Max from Aircall

oM

oscar M.  
empleado  
Automotive  
Used the software for: Less than 6 months

### "reseña"

November 20, 2021

5.0

lo ocupo a diario en mi trabajo, la mejor

Pros

es muy ágil y fácil de usar , la mejor opciones

Cons

todo me gustó, es la mejor opciones , muy facil de usar

Review Source

Response from Aircall

November 29, 2021

Hi Oscar, Thanks for sharing! We think you're the best too ;) Have a nice day. Cheers, Max from Aircall

VR

Verified Reviewer  
Head od Sales  
Computer Software  
Used the software for: Less than 6 months

### "Very friendly for clients"

September 21, 2020

5.0

We are happy with the app overall and I wouldn't hesitate to recommend it.

Pros

I really like the apps both in MacOS and iOS. I love that I'm able to use Aircall seamlessly on both.

Cons

The initial setup was a bit hard, but it was alright once the team learned to use the app effectively.

Review Source

MP

Moshe P.  
VP of Sales  
Accounting  
Used the software for: 1-2 years

### "great featurs "

August 10, 2020

5.0

Love it. I use it almost every minute of my day

Pros

They keep on updating and offer a lot integrations as well.

Cons

Nothing bad I can say at all It's not so cheap

Review Source

Thaïs W.  
  
Internet  
Used the software for:

### "Instant setup and very easy to use"

November 7, 2014

4.0

Aircall allowed us to setup our business contact line in a few minutes, on our already existing devices Aircall's benefits for us were the following: - Call redirection: we are very often on the move, therefore we redirect our Aircall number to our mobile phones and stay reachable anywhere we go - Team collaboration: we share the Aircall's number among all team members and are able to receive and make calls alltogether at the same time. - Professional phone system: personnalized welcome message, voicemail etc. I would recommend it to other startups and SMBs.

Review Source

BBM

Bandela B. M.  
Founder  
Internet  
Used the software for: 1-2 years

### "Perfect tool for small businesses"

March 15, 2017

5.0

I have been using aircall for more than a year now. I must say its a perfect tool for small businesses. Its cost-effective and does the job. I wont hesitate to recommend it to anyone.

Review Source

Caio Henrique P.  
Sales OPS  
Information Technology and Services  
Used the software for: Less than 6 months

### "Aircall is working well"

March 16, 2016

4.0

We are a brazilian startup that is growing really fast and needed a flexible solution for telephone comunication. We found that Aircall fulfills all our needs cause it's easy to use and it's integrated with Zendesk and Pipedrive. They also have an awsome support team that's always available to help us with our doubts. We just have to expand our internet capacity, because sometimes we have problems with the calls. It's not a problem in Aircall, but we suggest that everyone that wants to use the service mind the internet capacity that is available. So we really recomend Aircall for anyone that is looking for this kind of solution!

Pros

It has all the features we need and the support team is amazing.

Cons

It's not so cheap for us because de brazilian currency is really undervalued now

Review Source

VR

Verified Reviewer  
Senior Business System Analyst  
Investment Banking  
Used the software for: 6-12 months

### "Easy to make calls everywhere"

June 1, 2018

5.0

Pros

Aircall is an easy way to make calls from anywhere with an internet connection. Love how I can easily have a network of calls that get routed between our different reps.

Cons

It is quite pricey, and I found some of the software to be a little buggy lately, but overall it's very user friendly.

Review Source

Jason G.  
Co-Founder and Director  
Events Services  
Used the software for: Less than 6 months

### "An Excellent Virtual Phone System"

April 26, 2016

5.0

We've used a host of virtual phone systems in the past, but recently made the switch to AirCall for good. Our businesses requires international phone numbers for incoming calls, excellent and stable call quality for outgoing calls, custom voicemail, call transfers and call forwarding. AirCall provides all of this in a wonderfully designed and simple package. There's no hardware, so my team can create virtual offices from anywhere in the world. Give AirCall a try, you won't be disappointed.

Pros

Customer Service (by phone, chat, or email), quick purchase of new phone numbers, call quality/stability, call transfer between team members, call forwarding feature, no hardware

Cons

Better reporting for the premium plan would help smaller businesses

Review Source

QP

Quentin P.  
Developpeur Informatique  
Internet  
Used the software for: 2+ years

### "Avis Aircall"

November 24, 2023

5.0

Pros

Aircall permet de facilement passer des appels depuis un ordinateur vers des téléphones. Des extensions permettent de reconnaitre automatiquement les numéros ce qui est très utile.

Cons

Toutes les destinations ne sont pas incluses dans le forfait.

Review Source

JB

John B.  
Consultant  
Insurance  
Used the software for: Less than 6 months

### "Positives Erlebnis"

November 16, 2021

5.0

Telefonie mit Kunden, positives Erlebnis durch klaren Klang. Das hilft mir als schwerhörigem.

Pros

Die wirksamste Funktion ist Anruf "auf Knopfdruck" und die damit verbundene Komptabilität zum CRM.

Cons

Ehrlich gesagt ist mir noch nicht negatives aufgefallen.

Switched from

[Placetel](https://www.capterra.com/p/252201/Placetel/)

Unternehmensentscheidung

Review Source

Response from Aircall

November 29, 2021

Hi John, Thank you for sharing your feedback with us! We're thrilled to hear that you've had only positive experiences with us. If there's ever anything we can do better, please don't hesitate to share. Cheers, Max from Aircall

BW

Brittney W.  
Inside Sales Executive  
Hospitality  
Used the software for: Less than 6 months

### "Room for Improvement, but Still Convenient"

June 27, 2022

4.0

Pros

It's great software to use while calling out from a computer. It is easy to use and integrates well with most CRMs.

Cons

The version I use doesn't allow text (I'm guessing that's an upgrade) and at times it's difficult to navigate the platform.

Review Source

Response from Aircall

July 1, 2022

Hi Brittney, Thanks for taking the time to share your feedback with us! We love to hear that you are benefiting from our integrations. As for SMS capabilities, when you have a moment, please reach out to our Customer Care Team at support.aircall.io so they can assist with confirming the eligible numbers on your account. - Leslie from Aircall

BEA

Bruno Elias A.  
Customer Support Engineer  
Consumer Services  
Used the software for: 6-12 months

### "Useful and easy to use calling app"

October 6, 2020

4.0

It's easy to use and very useful because it allows us to call people anywhere in the world, by using different caller number, allowing a tailored experience for the customers.

Pros

It's useful to be able to call from different numbers.

Cons

Sometimes during the calls, the person receiving the call has a low volume.

Review Source

Patricia H.  
Sales Agent  
Real Estate  
Used the software for: Less than 6 months

### "Useful tool"

August 31, 2017

4.0

Pros

It's an easy tool to use because it finds easily the calling codes and establishes phone connections fast.

Cons

Sometimes calls experience trouble in the establishment and the tool is down and can't be used, otherwise all good :)

Review Source

Esther D.  
Sales Account (Spanish Market)  
Internet  
Used the software for: Less than 6 months

### "Great Call App!"

April 7, 2016

4.0

It's been a while since we moved from our former call system to Aircall and by now I must say we don't regret it! It is simple to set up and use. A good thing that I love about it is the edition of the calls, contacts, etc and the fact that you can transfer the calls both to your colleagues and your own cell phone. If anytime we have had any kind of problem, Aircall has a very efficient and kind Customer Help team. They treat you in a very personal way and I must say this is a fact I value very much. The only problems we have rarely found are some cuts when picking up the phone and some problems of incompatibility with our headphones, but also in this case we have had the all the support from the Aircall team. I definitely recommend this app to any person/company!

Review Source

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