# Page 14 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/184709/Aircall/reviews

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Aircall

4.2 (458)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 14 - Reviews of Aircall

## Showing most helpful reviews

Showing 326-350 of 458 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RC

Rahul C.  
Sales Manager  
Furniture  
Used the software for: 1-2 years

### "Ease of Use"

December 24, 2020

5.0

Pros

I'm amazed by how easy Aircall is to use.

Cons

Updates are not regular. Crashing issue sometimes.

Review Source

SM

Sean M.  
N/A  
Internet  
Used the software for: Less than 6 months

### "Aircall Review"

February 16, 2023

5.0

Pros

Easy to use and quick to get working. I also enjoy the recording feature so I can listen to my calls afterwards.

Cons

It can be a little spotty and drop off at times.

Review Source

Response from Aircall

February 17, 2023

Hi Sean, thank you for your review! We're so happy to hear that you are enjoying and benefiting from Aircall's recording feature ���� If you ever experience issues with your connectivity again, please reach out to us at support.aircall.io so our teams can look into it further for you. - Leslie from Aircall

PB

Prado B.  
Junior Customer Care Specialist  
Marketing and Advertising  
Used the software for: 6-12 months

### "Aircall 100% recommended"

April 30, 2021

5.0

My experience is excellent. I would recommend it to anyone, for sure.

Pros

This product is easy to use. It makes my job more comfortable.

Cons

Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls . I don't know the reason

Review Source

VR

Verified Reviewer  
Operations Executive Assistant  
Consumer Services  
Used the software for: I used a free trial

### "Final Thoughts"

July 16, 2021

5.0

For me, I was pleased and impressed with the product's features and ease of use

Pros

Having used similar software before, I was impressed with how much simpler and easier Aircall was. The layout/design is pretty straightforward and sleek and the quality is right up there with the best. If call quality is important in your field, then this is the right product for you.

Cons

Ease of use and setup, it is important that these things make your job easier and not harder and this product is doing the right things.

Reason for choosing Aircall

it was highly recommended.

Review Source

JB

Jonathon B.  
managing director  
Financial Services  
Used the software for: Less than 6 months

### "Brilliant Voice software"

September 4, 2019

5.0

Pros

easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues. The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

Cons

have to have a minimum of three users to start off with .

Review Source

LS

Lijana S.  
Team Lead  
Telecommunications  
Used the software for: Less than 6 months

### "Easy and user friendly system to use"

May 12, 2021

5.0

Pros

The software is easy to use and doesn't require a lot of efforts to learn how to use it. Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.

Cons

The only feature I am missing is more flexibility on recordings. As my team works using the same phone number, there is no possibility to make individual phone call recordings accessible. It can be accessed by all or only by admins (it would be nice that user who handled the phone call could have such functionality).

Review Source

VR

Verified Reviewer  
Director of Client Experience  
Computer Software  
Used the software for: Less than 6 months

### "Intercom integration hooked us"

April 1, 2016

3.0

We are software startup targeting k-12 education with a team of approx 20. Our new client onboarding team and support team are one in the same, and we needed a way to be reached by phone without providing personal cell phone numbers. We are primarily using Aircall for customer support calls, and also wanted a way to add the calls to the help tickets in Intercom. Of the providers we were considering, Aircall was the only one which offered an Intercom integration. The user interface is easy enough to navigate. Using a quality USB headset is important. Adequate internet speed is also critical to call quality/stability.

Pros

Intercom integration. Simple UI.

Cons

I do wish there was a way to add phone extensions to contacts.

Review Source

RA

Ronald A.  
Excellence Associate  
Internet  
Used the software for: Less than 6 months

### "Aircall Review"

November 29, 2016

4.0

I have had a good experience with Aircall in these couple of months. Call quality is cool. The app for android has improved a lot since the first time that I used it. I love it because I can now receive calls directly to the app and I can also forward them to any phone number, if needed. Customer support response time is very short and I am really satisfied because of the solution to my problems. They are very polite and are always willing to help. That´s attractive for customers in general. Make the customer always feel as part of the family.

Pros

\-Make & Receive calls through the app. -Forward to phones feature -Great customer support

Cons

\-Cannot play with some settings through the app. That´s it!

Review Source

AA

Annya A.  
Recruitment Cordinator  
Human Resources  
Used the software for: Less than 6 months

### "La mejor para trabajar en remoto"

June 22, 2022

5.0

Pros

Hace muy facil y dinámico el trabajo. es una app muy intuitiva que facilita la trazabilidad de los procesos.

Cons

Es facil de usar, practica y siempre lista

Review Source

Response from Aircall

June 23, 2022

Hi Annya, thank you for reaching out! We are pleased to hear that you're making good use of Aircall remotely. This is a major benefit of using our solution! If you ever need extra help, please don't hesitate to reach out. Cheers! - Max from Aircall

TW

Thais W.  
Marketing Manager  
  
Used the software for: 1-2 years

### "Great product, definitely fits our needs !"

March 22, 2016

5.0

Pros

This product is very easy to use and allow us to manage our international communication systems. We were able to integrate phone systems in a very lean manner, using our existing devices (laptops, iPhones) and we were able to connect with clients and business partners from all over the world, using local phone numbers.

Cons

So far I am very happy with this software, I haven't had the need yet, but maybe having Android app might be beneficial to some users.

Review Source

MM

Michelle M.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Easy to Use Quality IP Phone"

August 10, 2020

5.0

I was paying a high price for a service that I could not customize and could not make calls from my cell. My only regret is I didn't make the switch sooner!

Pros

I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team. The phone quality is superb. I love that I can call customers on my cell phone and it looks like it is coming from the office phone; this makes it super easy to make calls from anywhere.

Cons

I wish there was a fax service also available.

Review Source

HP

Hartley P.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good quality, ridiculous dashboard settings on Essential plan"

May 15, 2019

4.0

Pros

We recently switched from Toky, and overall Aircall has been much better in terms of call quality It's easier to use and the desktop app for calling is better as well

Cons

The only reason I'm writing this review is because they have a ridiculous pricing ceiling on their Essentials plan, where you can't show the dashboard of calls in your local timezone (everything is set to UTC). This completely screws up the calls reports, as we don't know how many calls were made on which day. I was told by support that I need to upgrade to show the dashboard in my own timezone.

Review Source

AW

Andrew W.  
Development Manager  
Automotive  
Used the software for: Less than 6 months

### "AirCall makes handling incoming/outgoing phone calls very easy"

August 10, 2020

5.0

We moved all our staff to working from home and needed a way to have the same functionality with our remote workers as we had in our office with extensions, hunt groups etc.

Pros

The desktop client works really well as an endpoint for presence and call handling.

Cons

The "IVR" flow is pretty limited in its functionality but it was sufficient for our basic needs.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

RingCentral was expensive and very hard to configure!

Review Source

VR

Verified Reviewer  
Enterprise Account Executive  
Computer Software  
Used the software for: 6-12 months

### "Worst out there"

January 10, 2018

2.0

Pros

The only thing good about aircall is that it's cheaper than some of the competitors out there I think.

Cons

Everything is terrible. Tons of bugs, call quality is terrible, their customer service is non existent.

Review Source

DS

David S.  
Account Manager  
Financial Services  
Used the software for: 6-12 months

### "Easy to use, works well"

April 30, 2021

5.0

Good

Pros

Functionality, easy to use and operate, never had problems operating it.

Cons

Sometimes bugs a little and freezes, rare however. Have to control panel, delete and reload. Could just be a computer issue though

Review Source

VR

Verified Reviewer  
Salesforce Product Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good for SMBs, not for ambitious companies"

August 8, 2019

4.0

Pros

Easy to use CCaaS. You can set up Aircall in few minutes (software part) and onboard Agents easily. Basic useful features, really great for Small businesses.

Cons

Hardware part : Aircall Teams are not the best to setup that kind of stuff. Call quality was really bad, I hope they improved their QOS. Lack of features for advanced call centers

Review Source

Response from Aircall

August 14, 2019

Thank you for giving us a try sharing your honest feedback. We are always striving to make our product better for users, so we'll take your feedback into consideration as we continue to develop our product roadmap. - Aircall Team

MH

Manuel H.  
Service Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Gran decisión el cambio a Aircall"

April 30, 2021

5.0

Pros

Calidad de servicio. Facilidad de uso, configuración y despliegue. Soporte

Cons

Prepago de la factura, lo que nos obliga a pagar antes de usar

Review Source

JF

Justin F.  
CTO  
Individual & Family Services  
Used the software for: 6-12 months

### "Phone & SMS software for customer contact with strong integrations"

March 25, 2022

5.0

Providing direct access to help services for our customers.

Pros

Easy to use and integrates with Hubspot. Non-technical user hasn't had any problems.

Cons

The software suits our needs and I can't think of any cons.

Reason for choosing Aircall

Hubspot integration, SMS and phone support

Review Source

Response from Aircall

March 28, 2022

Hi Justin, thank you so much for sharing your review! We love to hear when our customers are enjoying the HubSpot integration, as we continue to invest a lot of time and resources into this partnership. it only gets better from here! - Max from Aircall

CP

Chester P.  
Sales Development Representative  
Information Technology and Services  
Used the software for: 6-12 months

### "No downtime"

April 27, 2021

5.0

it was very easy to use and seamless, no downtime at all

Pros

versatile across all platform, browser, windows app, mobile app (android and apple)

Cons

i hope to integrate it to my hard phone so it'll be easier to dial

Review Source

NH

Niall H.  
  
  
Used the software for: Less than 6 months

### "Excellent service, Very few issues."

April 14, 2016

4.0

We changed from a basic landline service to Aircall. It is simple to set up and use. This is the first time that I have used a VOIP and being able to change from using one phone number to another at the click of a button is very helpful. I haven't had any problems with the app so far so I haven't had to contact the customer support team, but you do get very short polite messages from their support team every now and again, just making sure that you are not having any problems with their service. A nice feature which I would like to see added to the app would be a basic reporting system. Being able to see who is making the calls and who they're calling is a great feature of the app but I think that they could take it forward one step and add in a reporting aspect.

Pros

It's extremely user friendly. Very easy to set up. The quality of the calls internationally is top notch.

Cons

The band width when using the head set is much higher than when using the phone and as a result the line can be muffled or even drop out from time to time. That's more down to the high volume usage of our own lines.

Review Source

VR

Verified Reviewer  
Excellence Associate  
Internet  
Used the software for: Less than 6 months

### "Good internet based app"

November 17, 2017

4.0

Pros

Allows you to call from your computer, you can handle your calls using a regular headset. Also you can sync your agenda and contacts as well

Review Source

AG

Alia G.  
Customer experience representative  
Apparel & Fashion  
Used the software for: 1-2 years

### "Super easy to use and helpful for teammates!"

April 27, 2021

5.0

Pros

I'm so grateful for Aircall and their incredible set up! I Love being able to check the sound coming in and going out of the microphone throughout the day so that customers can hear me clearly, its super easy to pass along customer conversations to other employees and leave notes. Thank you Aircall for being so reliable!

Cons

I would love to be able to schedule call backs!

Review Source

HS

Heili S.  
Vice President of Customer Service  
Farming  
Used the software for: Less than 6 months

### "Aircall helps us communicate with our clients from small European markets"

August 28, 2017

5.0

Pros

I love that we have the option to work with small markets like the Baltics and Central European clients. Aircall enables us to have numbers in all of those countries. Setting up Aircall was a breeze, the support has been there for us to make sure that all of our setup is enabling the best use case. It was easy to teach employees to use this app and make it a part of our daily routine.

Cons

The con of Aircall for us is that I have to manually download contacts from Intercom to upload them to the contact list in Aircall.

Review Source

CAS

Carol Ann S.  
CSM  
Information Technology and Services  
Used the software for: 1-2 years

### "Aircall used for Support Functionality at SaaS company"

April 27, 2021

5.0

Pros

Very simple and easy to use. Our team utilizes Aircall for our 2 support lines, which integrate into the HelpDesk tool. Desktop application and Web interface is both very intuitive

Cons

The funtion that allows you to block a number that is spam is super easy on the Web Interface, but is not accessible on the desktop app, which would be nice to have on that as well.

Review Source

JP

John P.  
Owner  
Management Consulting  
Used the software for: 6-12 months

### "A tool with tremendous value at a modest cost"

April 13, 2016

5.0

Pros

I love that Aircall offers my company the ability to sound like a full sized professional services company. Phone calls are everything at my business, I match people skills with businesses and it's extremely important to keep constant communication between all parties. Aircall lets me keep that constant communication whether i'm at the office, on my computer, or even need to switch phones. The parity of the service of a whole is an extreme value for the cost.

Cons

The mobile app interface definitely isn't my favorite, however as Apps come, it's likely they will be improving that in the near future. The functionality is all there, just the UI/UX and layout of everything isn't the most appealing. Hardly a reason not to try Aircall out though.

Review Source

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