# Page 15 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Aircall the right Call Center solution for you? Explore 459 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (459) [View alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 15 - Reviews of Aircall ## Showing most helpful reviews Showing 351-375 of 459 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP John P. Owner Management Consulting Used the software for: 6-12 months ### "A tool with tremendous value at a modest cost" April 13, 2016 5.0 Pros I love that Aircall offers my company the ability to sound like a full sized professional services company. Phone calls are everything at my business, I match people skills with businesses and it's extremely important to keep constant communication between all parties. Aircall lets me keep that constant communication whether i'm at the office, on my computer, or even need to switch phones. The parity of the service of a whole is an extreme value for the cost. Cons The mobile app interface definitely isn't my favorite, however as Apps come, it's likely they will be improving that in the near future. The functionality is all there, just the UI/UX and layout of everything isn't the most appealing. Hardly a reason not to try Aircall out though. Review Source AB Angel B. Customer Service Consumer Goods Used the software for: 6-12 months ### "6 months Air Call Experience " August 21, 2020 4.0 Pros Shows the time zone, customer name, information. Able to follow up missed call and voice mails. Assign team mates. Cons Sometimes the connection is bad. all good Review Source AS Adrian S. Customer Support Food & Beverages Used the software for: Less than 6 months ### "The best virtual phone for business and customer support." April 30, 2021 5.0 My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier. Pros Aircall is easy of use, so as a Customer Service Manager, I really appreciate its simplicity as the learning curve is very fast for new team members. Cons When I use the phone app, my airpods don't always sync properly Review Source KC Kieran C. Customer sale specialist Automotive Used the software for: 6-12 months ### "Simple and easy to use" April 30, 2021 5.0 Pros As a user, it is easy to use. Plugin and play and very reliable when conducting day to day business. Cons Honestly, none. Does exactly what you need it to. Review Source LC Luc C. CEO Retail Used the software for: I used a free trial ### "Ne convient pas aux TPE ou Startup" November 29, 2022 4.0 Pros Logiciel très complet, permet beaucoup d'option comme l'enregistrement des appels, et le compte temps de chaque user. Cons Vraiment cher pour une petit structure de gestions SAV. Review Source Response from Aircall December 7, 2022 Hi Luc, thank you for sharing your Aircall feedback with us! To ensure you are getting the most out of your subscription, including pricing options, please reach out to your dedicated Customer Success Manager. I hope you have a wonderful day ���� - Leslie from Aircall VR Verified Reviewer CEO Biotechnology Used the software for: Less than 6 months ### "Using AirCall" September 17, 2015 5.0 The product was very easy to setup both on the web and with the app. While we had a problem with the initial install, but within one minute I was talking to a knowledgeable person and he help me correct the problem quickly. It does all the major functions that we need for a small company call center. Pros Its great at call forwarding to a group of people and has worked well as our primary call center. It is also very affordable Cons The company has not been around for long, but with this great product we think they will be able to support us for a long time. Review Source JF Josh F. Director of Marketing Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Very solid choice for small(er) companies" January 31, 2017 4.0 We were reviewing VoIP options and me really, really wanted to like this one. We ultimately went with something else but if you have a small-medium sized company this should meet all of your needs. It has an attractive interface and has very favorable pricing for what it is if you have a small team of 3-5 people. Pros I really liked the analytics tools. If you are looking for something to enhance your sales and marketing tools I would say that is the single most useful thing. It also offers integration with Slack and I imagine more features are on the way. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 6-12 months ### "Pricing is high and unreasonable" January 5, 2020 3.0 Pros Simple and easy to use and has a seamless integration to Pipedrive Cons Their pricing is high and unreasonable. Their billing department charged my account for licenses I didn't use and now I'm asking for a refund. The sad part is that I didn't notice they've been doing that for many months now on my account. Review Source Response from Aircall January 7, 2021 We're sorry to hear that you encountered a billing issue. If this hasn't been addressed yet, please reach out to our support team so we can make things right. - Aircall Team VR Verified Reviewer Operations Associate Consumer Services Used the software for: 6-12 months ### "Used Daily" August 10, 2020 5.0 Pros I like how I can use it on my iMac, iPad, and iPhone. Cons Sometimes the connection is dependent on my wifi so I switch to data. Review Source RJ Remona J. Customer Service Associate Logistics and Supply Chain Used the software for: Less than 6 months ### "AirCall for Life" September 26, 2022 4.0 Pros Missed call and voicemail feature. I like being able to enter the caller into contacts and do callbacks easily. Cons To Do feature as I always get assigned missed calls! Review Source Response from Aircall October 6, 2022 Hi Remona, Thank you for your Aircall review! We're so happy to hear you are enjoying some of our favorite core features :) If you ever need any assistance with your account, please don't hesitate to reach out. Best, Leslie from Aircall Alex G. Used the software for: ### "Really not happy with AirCall service and quality" March 16, 2017 2.0 This guys made a slick interface but provided POOR quality of both SERVICE and TELEPHONY itself. We are finally moving away from them to a more reliable and responsive provider! Pros Slick interface Cons Poor quality, and most importantly poor customer service, giving you basic answers while they do nothing to improve service Review Source MW Melinda W. Account Manager Insurance Used the software for: Less than 6 months ### "Love the ease!" August 10, 2020 5.0 Organization. task follow-up and reminders. Reporting makes things easier at a glance. Pros Very Professional Looking and organized. Love the task & reoprting features. Cons Having to do multiple tickets for same task. Reason for choosing Aircall The training involved and look of the system. Switched from [NextAgency](https://www.capterra.com/p/171245/NextAgency/) Needed a better system Review Source CY Carlos Y. Founder Internet Used the software for: Less than 6 months ### "Centre D'appel " August 20, 2023 4.0 Pros Permet de planifier et de contacter facilement vos prospects Cons le tableau de bord racontre des bugs et le temps de charge est plus en plus longue Review Source OL Oliver L. Head of Marketing Computer Software Used the software for: Less than 6 months ### "Easy calls from cloud " July 14, 2022 5.0 Pros Easy to set up, easy to use and our sales teams seem to like it :) Cons Con is that I can't think of any special feature that would set up Aircall apart from the competition. Review Source Response from Aircall July 21, 2022 Thank you for your feedback. We are thrilled to hear that you're enjoying your experience with us so far! If you ever think of a way we can improve, please don't hesitate to tell us. Cheers! - Max from Aircall VV Vasiliki V. sales Computer Software Used the software for: Less than 6 months ### "Aircall has made my Life soooo Much better!!" July 18, 2019 5.0 I would suggest to everyone who is in the sales industry Pros I am a sales person and aircall's call quality is brilliant..no cracking up like hubspot..no bad line, delays..just a clear sound...is like when you see blur and suddenly you use contact lenses!! I was using hubspot for so long and their signal is really bad..i cant do sales when people cant hear me or i have to repeat myself 3 times... Cons At the moment i dont have issues as being a recent user aswell Review Source MW Michelle W. Patient services Hospital & Health Care Used the software for: 6-12 months ### "Hoping for improvement " November 27, 2018 3.0 Pros I like that it is easy to use and navigate. It's also easy to find recorded calls if you need to go back and listen for something. Cons We frequently have issues with call quality and dropped calls. It has been a little better since we started opening in Chrome rather than through the app. Review Source ST Steven T. Head of Operations Hospitality Used the software for: Less than 6 months ### "Not Great for Small Business with Communication Needs Outside of Phone Calls" September 10, 2019 3.0 I was disappointed to learn that setting up a call route to include forwarding to an answering service isn't an option which seems fairly basic to me. I was also disappointed that SMS isn't an option. Pros I like the idea of how open and accessible their API is. This will be a great software once we've scaled and grown to a larger sized company. Cons For a small business with limited resources, Aircall is pretty basic in its functionality in terms of communication channels and even features. Review Source AR Aron R. Director Marketing and Advertising Used the software for: 6-12 months ### "Good product, poor support" July 7, 2020 4.0 Pros Easy to setup and use. good apps and integrations Cons Their support is terrible. Constant delays Review Source DD David D. Patient Services Hospital & Health Care Used the software for: 6-12 months ### "Aircall is cool!" August 8, 2017 4.0 Pros Aircall has been a great app! Its easy to use, and does exactly what you need it to do! ITs nothing too fancy, but delivers on clear/quality calls! Cons Not a lot of cons about this particular app. Its very simple, and easy to use. Which is great! But it doesn't offer any other features. Review Source Spencer S. Internet Used the software for: Less than 6 months ### "Phenomenal customer support and great UI/UE" September 25, 2015 5.0 I found out about Aircall from ProductHunt and weighed it against RingCentral and Grasshopper and was happy with Aircalls features for our startup and how responsive their support team is. Pros Mac app makes calls and management easy on computer. Also integrates with Slack, CRM's, Zendesk and API access. Cons If you're a large enterprise I'm not sure if it's a total fit... but with their API integrations perhaps it is. We aren't enterprise so not an issue for us. Review Source RF Rachel F. CX Consumer Goods Used the software for: 1-2 years ### "Aircall" May 7, 2021 5.0 Pros I like how you can change the ringtone. It helps brighten my mood. It is easy to find your call log and very simple interface. Cons The con would most likely be that you need to open another app and not have it directly integrated in your messaging software. Review Source LG Lisa G. Customer Experience Rep. Apparel & Fashion Used the software for: 6-12 months ### "AirCall Review - GOOD " April 27, 2021 5.0 We solve customer service inquiries using this software and I really enjoy it and find it very easy to use. Pros The product is super easy to use and very simple. I don't really encounter any problems while using AirCall. Cons Sometimes the call drops, but it could be a WiFi related issue. I feel like there could be an easier way to add the contacts details (such as having a caller ID function of some sort with the customers name) Review Source VF Vincent F. CMO E-Learning Used the software for: 1-2 years ### "Just perfect" December 6, 2016 5.0 A very good call cloud center. The quality is perfect I never had an issue. You could use it on your desktop and phone. Review Source Sebastiaan V. VP of Product Financial Services Used the software for: Less than 6 months ### "Great way to improve international phone support" July 17, 2015 5.0 Great way for localizing your phone support. We added a Brazilian phone number in seconds and can easily offer phone support with our international team. Pros Easy setup Great control of voicemail setups, putting someone on hold, forwarding calls in the weekend,... Cons When answering a call you still have to press "1" to actually accept the call. This delays the process and I had a phone where it didn't even work, so had to change phones. Review Source AM Alicia M. Senior Advisor Automotive Used the software for: I used a free trial ### "Aircall has made managing calls a breeze, love the user-friendly interface!" December 19, 2023 5.0 Pros The software has helped me streamline call management and improve customer interactions. Cons However, the reporting and analytics features could be more robust and insightful. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.