# Page 15 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/184709/Aircall/reviews

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Aircall

4.2 (458)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 15 - Reviews of Aircall

## Showing most helpful reviews

Showing 351-375 of 458 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AB

Angel B.  
Customer Service  
Consumer Goods  
Used the software for: 6-12 months

### "6 months Air Call Experience "

August 21, 2020

4.0

Pros

Shows the time zone, customer name, information. Able to follow up missed call and voice mails. Assign team mates.

Cons

Sometimes the connection is bad. all good

Review Source

AS

Adrian S.  
Customer Support  
Food & Beverages  
Used the software for: Less than 6 months

### "The best virtual phone for business and customer support."

April 30, 2021

5.0

My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.

Pros

Aircall is easy of use, so as a Customer Service Manager, I really appreciate its simplicity as the learning curve is very fast for new team members.

Cons

When I use the phone app, my airpods don't always sync properly

Review Source

KC

Kieran C.  
Customer sale specialist  
Automotive  
Used the software for: 6-12 months

### "Simple and easy to use"

April 30, 2021

5.0

Pros

As a user, it is easy to use. Plugin and play and very reliable when conducting day to day business.

Cons

Honestly, none. Does exactly what you need it to.

Review Source

LC

Luc C.  
CEO  
Retail  
Used the software for: I used a free trial

### "Ne convient pas aux TPE ou Startup"

November 29, 2022

4.0

Pros

Logiciel très complet, permet beaucoup d'option comme l'enregistrement des appels, et le compte temps de chaque user.

Cons

Vraiment cher pour une petit structure de gestions SAV.

Review Source

Response from Aircall

December 7, 2022

Hi Luc, thank you for sharing your Aircall feedback with us! To ensure you are getting the most out of your subscription, including pricing options, please reach out to your dedicated Customer Success Manager. I hope you have a wonderful day ���� - Leslie from Aircall

VR

Verified Reviewer  
CEO  
Biotechnology  
Used the software for: Less than 6 months

### "Using AirCall"

September 17, 2015

5.0

The product was very easy to setup both on the web and with the app. While we had a problem with the initial install, but within one minute I was talking to a knowledgeable person and he help me correct the problem quickly. It does all the major functions that we need for a small company call center.

Pros

Its great at call forwarding to a group of people and has worked well as our primary call center. It is also very affordable

Cons

The company has not been around for long, but with this great product we think they will be able to support us for a long time.

Review Source

JF

Josh F.  
Director of Marketing  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Very solid choice for small(er) companies"

January 31, 2017

4.0

We were reviewing VoIP options and me really, really wanted to like this one. We ultimately went with something else but if you have a small-medium sized company this should meet all of your needs. It has an attractive interface and has very favorable pricing for what it is if you have a small team of 3-5 people.

Pros

I really liked the analytics tools. If you are looking for something to enhance your sales and marketing tools I would say that is the single most useful thing. It also offers integration with Slack and I imagine more features are on the way.

Review Source

VR

Verified Reviewer  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "Pricing is high and unreasonable"

January 5, 2020

3.0

Pros

Simple and easy to use and has a seamless integration to Pipedrive

Cons

Their pricing is high and unreasonable. Their billing department charged my account for licenses I didn't use and now I'm asking for a refund. The sad part is that I didn't notice they've been doing that for many months now on my account.

Review Source

Response from Aircall

January 7, 2021

We're sorry to hear that you encountered a billing issue. If this hasn't been addressed yet, please reach out to our support team so we can make things right. - Aircall Team

VR

Verified Reviewer  
Operations Associate  
Consumer Services  
Used the software for: 6-12 months

### "Used Daily"

August 10, 2020

5.0

Pros

I like how I can use it on my iMac, iPad, and iPhone.

Cons

Sometimes the connection is dependent on my wifi so I switch to data.

Review Source

RJ

Remona J.  
Customer Service Associate  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "AirCall for Life"

September 26, 2022

4.0

Pros

Missed call and voicemail feature. I like being able to enter the caller into contacts and do callbacks easily.

Cons

To Do feature as I always get assigned missed calls!

Review Source

Response from Aircall

October 6, 2022

Hi Remona, Thank you for your Aircall review! We're so happy to hear you are enjoying some of our favorite core features :) If you ever need any assistance with your account, please don't hesitate to reach out. Best, Leslie from Aircall

Alex G.  
  
  
Used the software for:

### "Really not happy with AirCall service and quality"

March 16, 2017

2.0

This guys made a slick interface but provided POOR quality of both SERVICE and TELEPHONY itself. We are finally moving away from them to a more reliable and responsive provider!

Pros

Slick interface

Cons

Poor quality, and most importantly poor customer service, giving you basic answers while they do nothing to improve service

Review Source

MW

Melinda W.  
Account Manager  
Insurance  
Used the software for: Less than 6 months

### "Love the ease!"

August 10, 2020

5.0

Organization. task follow-up and reminders. Reporting makes things easier at a glance.

Pros

Very Professional Looking and organized. Love the task & reoprting features.

Cons

Having to do multiple tickets for same task.

Reason for choosing Aircall

The training involved and look of the system.

Switched from

[NextAgency](https://www.capterra.com/p/171245/NextAgency/)

Needed a better system

Review Source

CY

Carlos Y.  
Founder  
Internet  
Used the software for: Less than 6 months

### "Centre D'appel "

August 20, 2023

4.0

Pros

Permet de planifier et de contacter facilement vos prospects

Cons

le tableau de bord racontre des bugs et le temps de charge est plus en plus longue

Review Source

OL

Oliver L.  
Head of Marketing  
Computer Software  
Used the software for: Less than 6 months

### "Easy calls from cloud "

July 14, 2022

5.0

Pros

Easy to set up, easy to use and our sales teams seem to like it :)

Cons

Con is that I can't think of any special feature that would set up Aircall apart from the competition.

Review Source

Response from Aircall

July 21, 2022

Thank you for your feedback. We are thrilled to hear that you're enjoying your experience with us so far! If you ever think of a way we can improve, please don't hesitate to tell us. Cheers! - Max from Aircall

VV

Vasiliki V.  
sales  
Computer Software  
Used the software for: Less than 6 months

### "Aircall has made my Life soooo Much better!!"

July 18, 2019

5.0

I would suggest to everyone who is in the sales industry

Pros

I am a sales person and aircall's call quality is brilliant..no cracking up like hubspot..no bad line, delays..just a clear sound...is like when you see blur and suddenly you use contact lenses!! I was using hubspot for so long and their signal is really bad..i cant do sales when people cant hear me or i have to repeat myself 3 times...

Cons

At the moment i dont have issues as being a recent user aswell

Review Source

MW

Michelle W.  
Patient services  
Hospital & Health Care  
Used the software for: 6-12 months

### "Hoping for improvement "

November 27, 2018

3.0

Pros

I like that it is easy to use and navigate. It's also easy to find recorded calls if you need to go back and listen for something.

Cons

We frequently have issues with call quality and dropped calls. It has been a little better since we started opening in Chrome rather than through the app.

Review Source

ST

Steven T.  
Head of Operations  
Hospitality  
Used the software for: Less than 6 months

### "Not Great for Small Business with Communication Needs Outside of Phone Calls"

September 10, 2019

3.0

I was disappointed to learn that setting up a call route to include forwarding to an answering service isn't an option which seems fairly basic to me. I was also disappointed that SMS isn't an option.

Pros

I like the idea of how open and accessible their API is. This will be a great software once we've scaled and grown to a larger sized company.

Cons

For a small business with limited resources, Aircall is pretty basic in its functionality in terms of communication channels and even features.

Review Source

AR

Aron R.  
Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "Good product, poor support"

July 7, 2020

4.0

Pros

Easy to setup and use. good apps and integrations

Cons

Their support is terrible. Constant delays

Review Source

DD

David D.  
Patient Services  
Hospital & Health Care  
Used the software for: 6-12 months

### "Aircall is cool!"

August 8, 2017

4.0

Pros

Aircall has been a great app! Its easy to use, and does exactly what you need it to do! ITs nothing too fancy, but delivers on clear/quality calls!

Cons

Not a lot of cons about this particular app. Its very simple, and easy to use. Which is great! But it doesn't offer any other features.

Review Source

Spencer S.  
  
Internet  
Used the software for: Less than 6 months

### "Phenomenal customer support and great UI/UE"

September 25, 2015

5.0

I found out about Aircall from ProductHunt and weighed it against RingCentral and Grasshopper and was happy with Aircalls features for our startup and how responsive their support team is.

Pros

Mac app makes calls and management easy on computer. Also integrates with Slack, CRM's, Zendesk and API access.

Cons

If you're a large enterprise I'm not sure if it's a total fit... but with their API integrations perhaps it is. We aren't enterprise so not an issue for us.

Review Source

RF

Rachel F.  
CX  
Consumer Goods  
Used the software for: 1-2 years

### "Aircall"

May 7, 2021

5.0

Pros

I like how you can change the ringtone. It helps brighten my mood. It is easy to find your call log and very simple interface.

Cons

The con would most likely be that you need to open another app and not have it directly integrated in your messaging software.

Review Source

LG

Lisa G.  
Customer Experience Rep.  
Apparel & Fashion  
Used the software for: 6-12 months

### "AirCall Review - GOOD "

April 27, 2021

5.0

We solve customer service inquiries using this software and I really enjoy it and find it very easy to use.

Pros

The product is super easy to use and very simple. I don't really encounter any problems while using AirCall.

Cons

Sometimes the call drops, but it could be a WiFi related issue. I feel like there could be an easier way to add the contacts details (such as having a caller ID function of some sort with the customers name)

Review Source

VF

Vincent F.  
CMO  
E-Learning  
Used the software for: 1-2 years

### "Just perfect"

December 6, 2016

5.0

A very good call cloud center. The quality is perfect I never had an issue. You could use it on your desktop and phone.

Review Source

Sebastiaan V.  
VP of Product  
Financial Services  
Used the software for: Less than 6 months

### "Great way to improve international phone support"

July 17, 2015

5.0

Great way for localizing your phone support. We added a Brazilian phone number in seconds and can easily offer phone support with our international team.

Pros

Easy setup Great control of voicemail setups, putting someone on hold, forwarding calls in the weekend,...

Cons

When answering a call you still have to press "1" to actually accept the call. This delays the process and I had a phone where it didn't even work, so had to change phones.

Review Source

AM

Alicia M.  
Senior Advisor  
Automotive  
Used the software for: I used a free trial

### "Aircall has made managing calls a breeze, love the user-friendly interface!"

December 19, 2023

5.0

Pros

The software has helped me streamline call management and improve customer interactions.

Cons

However, the reporting and analytics features could be more robust and insightful.

Review Source

Antoine D.  
President  
Computer Software  
Used the software for: Less than 6 months

### "null"

September 26, 2017

5.0

Review Source

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