# Page 16 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/184709/Aircall/reviews

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Aircall

4.2 (458)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 16 - Reviews of Aircall

## Showing most helpful reviews

Showing 376-400 of 458 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SIMONE P.  
  
  
Used the software for: Less than 6 months

### "null"

October 30, 2017

5.0

Review Source

PA

Philip A.  
Head of Customer Success  
Marketing and Advertising  
Used the software for: 6-12 months

### "Basic and Good phone calling App"

November 21, 2017

5.0

Pros

The app is basic and good for what you want it to do. It is very easy to use and effective. Setting it up is super easy and effective. The Mobile App is very easy to use and effective as well.

Cons

The only thing that could be improved is that sometimes the phone app sometimes logs off without you knowing about it and that means that you might miss a call if you are not around your PC.

Review Source

RP

Roshinee P.  
Europe Regional Head  
Events Services  
Used the software for: 6-12 months

### "Best calling software out there"

May 22, 2021

5.0

Overall experience has been great- the product works very reliably

Pros

Best part is you can integrate withHubspot CRM so that you can skip manual tracking and the call recording option helps anyone in the company listen to the previous calls with CRM's help to get the context.

Cons

It would be great if aircall has some features on sales intelligence incorporated- like transcripts, battlecards

Review Source

JR

Jaclyn R.  
Client Relationship Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Aircall-very easy to use and reliable"

August 10, 2020

5.0

Pros

The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.

Cons

When I have my headset plugged in I was unable to change the default settings back to my computer microphone. When I would answer calls without my headset the clients couldn't hear me. I ended up having to just disconnect my headset.

Review Source

Stéphane L.  
Account Executive  
Information Technology and Services  
Used the software for: 6-12 months

### "null"

November 17, 2016

1.0

Review Source

Julian G.  
Founder and Ceo  
Music  
Used the software for: 6-12 months

### "null"

December 23, 2016

5.0

Review Source

Benoît G.  
  
Internet  
Used the software for: 6-12 months

### "null"

January 28, 2016

5.0

Review Source

Giorgio R.  
  
Internet  
Used the software for: 6-12 months

### "null"

July 7, 2015

5.0

Review Source

JH

Jessica H.  
Engagement leader - Customer Success  
Computer Software  
Used the software for: Less than 6 months

### "Overall feedback "

April 30, 2021

5.0

We've got integration with PipeDrive, wich is our "tracker" for customer journey. The possibility of listening after and tagging the call makes sense for us.

Pros

The main thing is that it works,and it works well. It it very intuitive and you don't need to train anyone to use it, it is easy and simple.

Cons

The absence of metrics for the calls. We can only do that in a qualitative way.

Review Source

JK

Jonathan K.  
President  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great software"

February 1, 2020

5.0

I had a good experience and this software is perfect for a small team, but do wish this month could have been refunded since we haven't been using the software and there's still a lot of time left (I actually haven't used the software all of last month either - so it's a big chunk of money). Note: It's totally my fault for not cancelling in time, so they are in the right for not canceling service for remainder of the month and reversing the charge.

Pros

It's easy to use and makes keeping track of things much more efficient. Really appreciate how exported reports include a link to individual recordings in the last column.

Cons

Other tools have more reporting options, but this one has everything you need.

Review Source

Udson W.  
Gerente de Projetos de Ecommerce Júnior  
Internet  
Used the software for: I used a free trial

### "Great app!"

April 13, 2016

5.0

We had some problems with our phone system. The Aircall emerged as a solution to this problem, yet we are satisfied with app performance. The diary of missed calls and voicemail report helped us to have a closer contact with our clients and always meet their demands.

Pros

App easy to install and use, support in Portuguese, fast attendance for support.

Cons

The desktop application still does not work properly.

Review Source

AH

Ashley H.  
QA Manager, CX  
Retail  
Used the software for: 6-12 months

### "Aircall Easy to Use"

April 28, 2021

4.0

Aircall makes it easier for our remote team to answer phone calls from the comfort of their locations

Pros

The ease of use and deployment for our team has been super helpful, we're able to get agents up to speed on the phones quickly

Cons

From time to time connection and sound quality can be an issue

Review Source

Rachel W.  
Customer Success Manager  
Internet  
Used the software for: Less than 6 months

### "Improvement of workflow"

April 1, 2016

5.0

Aircall is a great phone system. It never drops my calls and always forwards incoming calls to the appropriate person. The mobile app has made a huge improvement on my workflow. Not only can I view all of the activity that has taken place with all of our Aircall numbers, but I can also make outgoing calls from the app. This is a huge help because it allows me to make international calls at no extra cost. Love it!

Review Source

CA

Christopher A.  
Sales Rep  
  
Used the software for:

### "Easy to use but need an iPhone app!"

November 23, 2015

4.0

I've been using Aircall for a few months for work now on the sales team and it works well for my purposes. Great for easy international calls without having to look up country codes, love that I get email notifications for voicemails, and calls route to my phone seamlessly. Minor issues with quality during some calls, but prob more to do with a poor internet connection than the Aircall app. For the most part, voip is very clear. Would call myself a light user, but would definitely recommend to teams looking for this kind of solution. Only complaint is I would really like them to create an iPhone app so I can dial out from my phone. Otherwise, thanks Aircall!

Review Source

JK

Jenn K.  
  
  
Used the software for:

### "Beautifully functional, easy-to-use with ZD integration!"

November 13, 2015

5.0

Primary use: Aircall enables our team to handle support-related phone calls easily. We can easily set it up a tree to have the calls forwarded to one teammate first, or have the calls directed to all our phones or desktop apps at once. Super easy to set up and easy to use. Some unique pros: + Set open hours and a unique message for customers who call off-hours + Voicemails and clear "follow-ups" history visible for you + Individual team members can have their own extensions if you'd like to have set up individual business phone numbers so customers can reach you directly after you've had an initial conversation + ZenDesk integration has been really helpful for us to keep conversations together + Frequent updates provide improvements + Super responsive support from the Aircall team + Amazingly reasonable price for what it offers! Can't say enough about this great app!

Review Source

Matthieu V.  
Business IT Services  
Internet  
Used the software for: Less than 6 months

### "Pretty, and usable"

May 12, 2016

5.0

We use it for our customer care, in a team of 5 people. We had a great experience with the online app. It does connect with our Customer Care tool, but still need some adjustments on our side to use the AirCall API.

Pros

We had a great service with AirCall Team. Many great functions. The app is very easy to use.

Cons

Lacks a windows version for the moment.

Review Source

GL

Garrett L.  
Customer Success Associate  
Computer Software  
Used the software for: Less than 6 months

### "Aircall Review"

November 8, 2019

4.0

It is an improvement from our past call system but has its flaws.

Pros

Aircall is easy to download on both your computer and phone. You can also upload and integrate contacts from other platforms.

Cons

The user interface is lacking in coherency and with out good internet connection or headphones, call quality drops a lot.

Review Source

SK

Severin K.  
Wissenschaftlicher Mitarbeiter  
Legal Services  
Used the software for: Less than 6 months

### "Schlechte Programmierung "

April 30, 2021

1.0

Schlecht.

Pros

Der Powerdialer, wenn er denn alle die Nummern, die nicht anrufbar sind, automatisch herauslöschen würde.

Cons

Andauernde Störungen, schlechte Programmierung.

Review Source

Response from Aircall

May 11, 2021

Besten Dank fur Ihr Feedback! Wir arbeiten aktuell an unseren PowerDialer, daher hoffen wir, dass das Update Ihre Erwartungen entspricht. Beste Gru?e, das Aircall Team

JL

Justine L.  
Responsable Conseillers  
Internet  
Used the software for: 6-12 months

### "The perfect app!"

July 7, 2015

5.0

Aircall is really a perfect app to call and receive calls with high quality! We use it since these last months and it's a real asset to our customer service because we have a lot of calls every day and it was important for us to have a reliable and serious tool. Then we really like to have a product who is regularly updated with new features.

Pros

A special mention for customer support : nice and smart!

Review Source

VR

Verified Reviewer  
Technical Development Researcher  
Biotechnology  
Used the software for: I used a free trial

### "Not too bad of an experience, but could use improvements"

December 13, 2018

4.0

Pros

I feel like Aircall is great for people who only need a phone system. The interface is pretty straightforward and easy to use, and you can track analytics too!

Cons

Other softwares already have this capability (i.e. Skype) including international calling. Why not choose them instead?

Review Source

SV

Stiven V.  
Contador  
Entertainment  
Used the software for: I used a free trial

### "Mejor calidad"

September 26, 2023

3.0

Pros

Excelente calidad de llamada con el uso de Aircall

Cons

Al incio se me complico la interacción con los de la empresa

Review Source

ALT

Ana Laura T.  
Content Analyst  
Translation and Localization  
Used the software for: Less than 6 months

### "Good phone option if your business is spread all over the world"

November 24, 2023

5.0

Pros

The overall sound/audio is good and I like the fact that you can call everywhere without it being so difficult. You can also have a single account but multiple users based in different offices which facilitates things a lot.

Cons

I don't think there's anything I didn't like at all, it reminds me a bit of Skype.

Review Source

ML

Matthew L.  
Director  
Telecommunications  
Used the software for: Less than 6 months

### "AVOID aircall"

March 9, 2019

1.0

terrible.

Pros

Nothing. It's a terrible product with terrible service/support.

Cons

1) Their service and customer service is rubbish. Every single call was poor quality. 2) Their apps don't work properly. 2) Their pricing is deceptive. You're charged way more than what you agree to.

Review Source

vR

valerie R.  
TECHNICIENNE HOT LINE  
Insurance  
Used the software for: Less than 6 months

### "simplicté "

March 7, 2022

4.0

une bonne expérience, la découverte du software

Pros

la simplicité, la facilité dans l'ensemble

Cons

rappel de la to do liste et archivage laissent un peu à désirer

Review Source

Clément S.  
Online Marketing Manager  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Great tool if you remote work"

August 27, 2015

5.0

We are a team working remotely from all over the world. At the beginning, communication was an issue and Skype didn't answer our need. Aircall is great help to manage phone calls and support wherever we are with very good audio quality.

Pros

Customer Live call from the computer by clicking and the phone number support.

Review Source

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