# Page 17 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/184709/Aircall/reviews

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Aircall

4.2 (458)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 17 - Reviews of Aircall

## Showing most helpful reviews

Showing 401-425 of 458 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AF

Anneliese F.  
Customer Experience  
Retail  
Used the software for: 6-12 months

### "Seamless Phone Calls"

April 27, 2021

5.0

Super easy to use, sound and call quality is great!

Pros

Ease of using, very simple to navigate its features

Cons

I've had a little difficulty with setting up my headset and adjusting the volume to where I could hear clearly, but that could be an equipment issue on my end

Review Source

SR

Swetha R.  
Student  
  
Used the software for:

### "Can perform advanced skills quite easily"

March 5, 2018

4.0

Pros

This software has the ability to merge with many CRMs. It is widely recognized and used by many companies such as uber, vice etc. It allows obtaining phone numbers in over 40 companies and one can even manage these numbers to remove the irrelevant users. Analytics features helps to improve the performance.

Cons

The customer support can be a little better. If there were more resources on how to use this application, it could have helped a lot.

Review Source

Yuval L.  
Shipping fast and breaking stuff  
Insurance  
Used the software for: I used a free trial

### "Just what we needed."

May 5, 2016

5.0

Used this for tracking, recording calls and following up on them on an external system. Outbound integration is great. Service and support are top notch. Highly recommended.

Pros

Easy integration, good pricing, great support.

Cons

Outbound API is still at the beginning, but improving rapidly.

Review Source

Carmen S.  
Online Marketing Associate  
Cosmetics  
Used the software for: Less than 6 months

### "Convenient!"

July 8, 2015

5.0

Aircall is an awesome way of connecting with people around the world. It is really fast and the quality of the calls are exceptional. I believe it is a brilliant way of keeping companies connected with their clients and with their partners!

Pros

Easy to use, clear and fast way of communication!

Review Source

ER

Eidner R.  
Director  
E-Learning  
Used the software for: Less than 6 months

### "Ease of Use - Good Call Quality"

May 5, 2021

5.0

I liked the service system in the sale and I liked the ease of calls,

Pros

Good call quality Easy to use Easy configuration of call equipment Unlimited calling packages by market segments Recordings included

Cons

Monthly cost but it is compensated with unlimited calling packages

Reason for choosing Aircall

I liked the service system in the sale and I liked the ease of calls,

Switched from

[Toky](https://www.capterra.com/p/156115/Toky/)

Call pack for Latin America and Referral Program

Review Source

NG

Nick G.  
SDR  
Real Estate  
Used the software for: Less than 6 months

### "Aircall review"

November 16, 2019

4.0

Pros

A pretty decent phone system that can route multiple numbers simultaneously.

Cons

A little laggy even on a brand new Macbook Air. You can hear the phone ring without being able to answer immediately if you have other windows open.

Review Source

VR

Verified Reviewer  
Business Development  
Information Technology and Services  
Used the software for: I used a free trial

### "Aircall does what it needs to do."

July 24, 2019

3.0

Pros

I like the simplicity and funcitonality of Aircall. The power-dial function is a great add to the over-all experience.

Cons

I wanted to have a two way-integration with our CRM, this was one of the reasons we didn't chose Aircall

Review Source

LT

Lloyd T.  
  
Medical Practice  
Used the software for: 6-12 months

### "Great app, Great service"

September 17, 2015

4.0

We at The Aark Clinic are very happy with the service Aircall have provided. Any queries we've had have been been met and surpassed, so very happy.

Pros

After sales service Price Customisability

Cons

Maybe more options for voice messages, but thats clutching at straws, for us it ticks all the boxes..

Review Source

MM

Mariana M.  
ISM  
Information Technology and Services  
Used the software for: Less than 6 months

### "A lot better than many voips I've used before"

October 21, 2019

4.0

Pros

Easy to call and I don't get to many weird messages. I love that it shows me the timezone from the person I'm calling to.

Cons

Turning on the chrome extensions, every number on my pages are converted to phone numbers.

Review Source

Anthony T.  
Product Manager  
Computer Software  
Used the software for:

### "null"

February 22, 2018

5.0

Review Source

Michelle R.  
  
Consumer Services  
Used the software for:

### "null"

December 5, 2017

5.0

Review Source

YA

Yolanda A.  
Recruitment coordinator  
Human Resources  
Used the software for: Less than 6 months

### "Aircallidad"

March 7, 2022

5.0

Pros

Rapidez , eficacia y buena calidad, no es un software que me cause problemas, estoy bastante contenta por trabajar con este sistema.

Cons

No tengo contras para este software, la verdad que solo una vez se quedó pillado el sistema, pero nunca me ha dado problemas en todos estos meses que lo llevo utilizando.

Review Source

Response from Aircall

March 8, 2022

Thank you Yolanda! We're glad you're having a good time using Aircall. Aircalidad is a new one for us, we're going to start using it ;) - Max from Aircall

AF

Alann F.  
Trainer Success  
Sports  
Used the software for: 6-12 months

### "Call from anywhere "

April 30, 2021

5.0

Not too bad

Pros

I like the fact that even in France I can call clients and PTs

Cons

Sometimes the person on the line can’t hear me even after trying several times. It’s annoying when it happens

Review Source

BG

Benoît G.  
CEO  
  
Used the software for:

### "Great product, progressing fast."

November 17, 2015

5.0

Before Aircall, providing support and prospecting in 18 languages was a nightmare. As Green-acres is an international property website, we were doomed to the installation and never ending configuration of our own Asterisk server... With Aircall, we created each new lines in a few clicks and in less than a minute. Our sales team located a bit everywhere in the world just needed to plug their usb headset on their computer and ensure to use Google Chrome as browser. Voilà ! Migration of our legacy phone numbers to Aircall requested 2 weeks but was still easy. Bad point : Their invoices are still hardly understandable, but I was impressed by the commitment of the CEO to ensure I was receiving the needed clarification.

Review Source

JM

Jorge M.  
Regional Manager  
Accounting  
Used the software for: Less than 6 months

### "Armando's Review"

March 22, 2019

5.0

Great telephone service for the price. I like it alot.

Pros

Easy to use. Easy setup as well. So far I like everything about it.

Cons

So far there are no cons at all. I have liked everything.

Review Source

JS

Jenna S.  
Videographer  
Media Production  
Used the software for: Less than 6 months

### "Essential for phone support with customers"

April 22, 2019

4.0

Pros

Love that it integrates with my eCommerce platform so that when someone calls, everything I need to know shows right up

Cons

Hard to justify cost for a smaller operation

Review Source

VR

Verified Reviewer  
Co Founder  
Sports  
Used the software for: I used a free trial

### "Nice App ! "

July 7, 2015

4.0

We used Aircall during the trial for the past few weeks and we loved this app. Efficient and easy to use it allowed us to open easier new markets. Good Job !

Pros

Efficient Easy to use Made for business

Review Source

KAT

Koffi Ange T.  
Developpeur  
Computer Software  
Used the software for: Less than 6 months

### "AirCall : Gérez et optimisez vos communications téléphoniques en entreprise"

November 22, 2023

3.0

Pros

AirCall est facile à utiliser selon mon point de vue et elle me permet une intégration aisée, une collaboration en équipe efficace et une gestion optimale des appels dans mon entreprise. Je le recommande vivement !

Cons

Pour utiliser AirCall, il faut une connexion internet stable pour assurer des performances optimales lors des appels. C'est pas trop pratiques quand la connexion bug !

Review Source

DA

Danyell A.  
Receptionist  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "Great Online Phone App =\]"

March 22, 2016

4.5

Pros

It is easy to use, and if you need help you can get it right away!

Cons

Sometimes it does not work properly. When there are updates the system glitches out, but after resetting it, usually it is fine.

Review Source

ES

Elena S.  
Customer Experience Representative  
Retail  
Used the software for: 6-12 months

### "Aircall Easy to Use"

April 27, 2021

5.0

Pros

Love that it's just like using a phone- super easy to use

Cons

there is nothing i dont like- maybe just having a hold beep to know when i have a customer on hold

Review Source

CR

Cedric R.  
Financial Controller  
Financial Services  
Used the software for: Less than 6 months

### "Awesome (air)call app!"

October 20, 2015

4.0

Aircall is a great call-app for compagnies looking for an easy to use application to use on a professional basis. The iPhone app (still beta but works great) as well as the Mac-app are crisp and clear and very user-friendly. On top of that the customer support is great and serves as icing on the cake of the well priced Aircall.

Pros

Their customer support is awesome. Within moment you will get a reply and your issue will be fixed. Transferring/assigning calls to your colleagues is a must have feature and it works good.

Cons

Still being developed. But the pace the guys are developing at is great so no worries there.

Review Source

CJ

Carl J.  
CEO  
  
Used the software for: Less than 6 months

### "Great call quality, but very bad web application"

January 9, 2018

3.0

Pros

Call quality never lets you down Reasonable pricing/minute Fairly easy interface Native app on mac, iphone,... Slack integration works great

Cons

The price is really steep per user and you get almost no data in return. Can't tell you cost per phone call until end of month Their integration with Pipedrive works very badly.

Review Source

VR

Verified Reviewer  
enrollment advisor  
Education Management  
Used the software for: Less than 6 months

### "Good"

November 6, 2017

5.0

Pros

I Like The Quality of The Call , and the air call Support Team is Supports immediately If We raise a ticket

Review Source

BM

Brian M.  
President  
  
Used the software for:

### "Great product"

December 1, 2015

5.0

We transitioned over to AirCall to help our Business Development team track their conversations and share data. We were able to create phone numbers for each employee on the fly and it was a breeze to set up. The collaborative features and the ability to cascade calls across the team was huge. Members of our team work remotely sometimes and AirCall fits perfectly on the go. Of course we use and adore Slack so AirCall's integration is spot on. We are now transitioning our support team over to AirCall and ditching our overpriced phone lines. Customer service has always friendly and helpful from the start.

Review Source

AK

Anna K.  
  
  
Used the software for:

### "Got our phone system operational right away!"

October 22, 2015

5.0

After have struggled with various different phone systems for years we decided to give Aircall a go. We have not looked back ever since. It just works! It's really easy to set up and get going. The interface is sleek and gives you a good overview of what's going on and it's easy to learn. We have clients all over the world so the fact that you can create local phone numbers from one single application is ace. It was also really easy to integrate Aircall with our excisting helpdesk, in our case Zendesk and also our CRM. I highly recommend Aircall to anyone looking to up their company's customer service performance.

Review Source

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