# Page 17 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Aircall the right Call Center solution for you? Explore 459 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (459) [View alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 17 - Reviews of Aircall ## Showing most helpful reviews Showing 401-425 of 459 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Clément S. Online Marketing Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great tool if you remote work" August 27, 2015 5.0 We are a team working remotely from all over the world. At the beginning, communication was an issue and Skype didn't answer our need. Aircall is great help to manage phone calls and support wherever we are with very good audio quality. Pros Customer Live call from the computer by clicking and the phone number support. Review Source AF Anneliese F. Customer Experience Retail Used the software for: 6-12 months ### "Seamless Phone Calls" April 27, 2021 5.0 Super easy to use, sound and call quality is great! Pros Ease of using, very simple to navigate its features Cons I've had a little difficulty with setting up my headset and adjusting the volume to where I could hear clearly, but that could be an equipment issue on my end Review Source SR Swetha R. Student Used the software for: ### "Can perform advanced skills quite easily" March 5, 2018 4.0 Pros This software has the ability to merge with many CRMs. It is widely recognized and used by many companies such as uber, vice etc. It allows obtaining phone numbers in over 40 companies and one can even manage these numbers to remove the irrelevant users. Analytics features helps to improve the performance. Cons The customer support can be a little better. If there were more resources on how to use this application, it could have helped a lot. Review Source Yuval L. Shipping fast and breaking stuff Insurance Used the software for: I used a free trial ### "Just what we needed." May 5, 2016 5.0 Used this for tracking, recording calls and following up on them on an external system. Outbound integration is great. Service and support are top notch. Highly recommended. Pros Easy integration, good pricing, great support. Cons Outbound API is still at the beginning, but improving rapidly. Review Source Carmen S. Online Marketing Associate Cosmetics Used the software for: Less than 6 months ### "Convenient!" July 8, 2015 5.0 Aircall is an awesome way of connecting with people around the world. It is really fast and the quality of the calls are exceptional. I believe it is a brilliant way of keeping companies connected with their clients and with their partners! Pros Easy to use, clear and fast way of communication! Review Source ER Eidner R. Director E-Learning Used the software for: Less than 6 months ### "Ease of Use - Good Call Quality" May 5, 2021 5.0 I liked the service system in the sale and I liked the ease of calls, Pros Good call quality Easy to use Easy configuration of call equipment Unlimited calling packages by market segments Recordings included Cons Monthly cost but it is compensated with unlimited calling packages Reason for choosing Aircall I liked the service system in the sale and I liked the ease of calls, Switched from [Toky](https://www.capterra.com/p/156115/Toky/) Call pack for Latin America and Referral Program Review Source NG Nick G. SDR Real Estate Used the software for: Less than 6 months ### "Aircall review" November 16, 2019 4.0 Pros A pretty decent phone system that can route multiple numbers simultaneously. Cons A little laggy even on a brand new Macbook Air. You can hear the phone ring without being able to answer immediately if you have other windows open. Review Source VR Verified Reviewer Business Development Information Technology and Services Used the software for: I used a free trial ### "Aircall does what it needs to do." July 24, 2019 3.0 Pros I like the simplicity and funcitonality of Aircall. The power-dial function is a great add to the over-all experience. Cons I wanted to have a two way-integration with our CRM, this was one of the reasons we didn't chose Aircall Review Source LT Lloyd T. Medical Practice Used the software for: 6-12 months ### "Great app, Great service" September 17, 2015 4.0 We at The Aark Clinic are very happy with the service Aircall have provided. Any queries we've had have been been met and surpassed, so very happy. Pros After sales service Price Customisability Cons Maybe more options for voice messages, but thats clutching at straws, for us it ticks all the boxes.. Review Source MM Mariana M. ISM Information Technology and Services Used the software for: Less than 6 months ### "A lot better than many voips I've used before" October 21, 2019 4.0 Pros Easy to call and I don't get to many weird messages. I love that it shows me the timezone from the person I'm calling to. Cons Turning on the chrome extensions, every number on my pages are converted to phone numbers. Review Source Anthony T. Product Manager Computer Software Used the software for: ### "null" February 22, 2018 5.0 Review Source Michelle R. Consumer Services Used the software for: ### "null" December 5, 2017 5.0 Review Source YA Yolanda A. Recruitment coordinator Human Resources Used the software for: Less than 6 months ### "Aircallidad" March 7, 2022 5.0 Pros Rapidez , eficacia y buena calidad, no es un software que me cause problemas, estoy bastante contenta por trabajar con este sistema. Cons No tengo contras para este software, la verdad que solo una vez se quedó pillado el sistema, pero nunca me ha dado problemas en todos estos meses que lo llevo utilizando. Review Source Response from Aircall March 8, 2022 Thank you Yolanda! We're glad you're having a good time using Aircall. Aircalidad is a new one for us, we're going to start using it ;) - Max from Aircall AF Alann F. Trainer Success Sports Used the software for: 6-12 months ### "Call from anywhere " April 30, 2021 5.0 Not too bad Pros I like the fact that even in France I can call clients and PTs Cons Sometimes the person on the line can’t hear me even after trying several times. It’s annoying when it happens Review Source BG Benoît G. CEO Used the software for: ### "Great product, progressing fast." November 17, 2015 5.0 Before Aircall, providing support and prospecting in 18 languages was a nightmare. As Green-acres is an international property website, we were doomed to the installation and never ending configuration of our own Asterisk server... With Aircall, we created each new lines in a few clicks and in less than a minute. Our sales team located a bit everywhere in the world just needed to plug their usb headset on their computer and ensure to use Google Chrome as browser. Voilà ! Migration of our legacy phone numbers to Aircall requested 2 weeks but was still easy. Bad point : Their invoices are still hardly understandable, but I was impressed by the commitment of the CEO to ensure I was receiving the needed clarification. Review Source JM Jorge M. Regional Manager Accounting Used the software for: Less than 6 months ### "Armando's Review" March 22, 2019 5.0 Great telephone service for the price. I like it alot. Pros Easy to use. Easy setup as well. So far I like everything about it. Cons So far there are no cons at all. I have liked everything. Review Source JS Jenna S. Videographer Media Production Used the software for: Less than 6 months ### "Essential for phone support with customers" April 22, 2019 4.0 Pros Love that it integrates with my eCommerce platform so that when someone calls, everything I need to know shows right up Cons Hard to justify cost for a smaller operation Review Source VR Verified Reviewer Co Founder Sports Used the software for: I used a free trial ### "Nice App ! " July 7, 2015 4.0 We used Aircall during the trial for the past few weeks and we loved this app. Efficient and easy to use it allowed us to open easier new markets. Good Job ! Pros Efficient Easy to use Made for business Review Source KAT Koffi Ange T. Developpeur Computer Software Used the software for: Less than 6 months ### "AirCall : Gérez et optimisez vos communications téléphoniques en entreprise" November 22, 2023 3.0 Pros AirCall est facile à utiliser selon mon point de vue et elle me permet une intégration aisée, une collaboration en équipe efficace et une gestion optimale des appels dans mon entreprise. Je le recommande vivement ! Cons Pour utiliser AirCall, il faut une connexion internet stable pour assurer des performances optimales lors des appels. C'est pas trop pratiques quand la connexion bug ! Review Source DA Danyell A. Receptionist Outsourcing/Offshoring Used the software for: 6-12 months ### "Great Online Phone App =\]" March 22, 2016 4.5 Pros It is easy to use, and if you need help you can get it right away! Cons Sometimes it does not work properly. When there are updates the system glitches out, but after resetting it, usually it is fine. Review Source ES Elena S. Customer Experience Representative Retail Used the software for: 6-12 months ### "Aircall Easy to Use" April 27, 2021 5.0 Pros Love that it's just like using a phone- super easy to use Cons there is nothing i dont like- maybe just having a hold beep to know when i have a customer on hold Review Source CR Cedric R. Financial Controller Financial Services Used the software for: Less than 6 months ### "Awesome (air)call app!" October 20, 2015 4.0 Aircall is a great call-app for compagnies looking for an easy to use application to use on a professional basis. The iPhone app (still beta but works great) as well as the Mac-app are crisp and clear and very user-friendly. On top of that the customer support is great and serves as icing on the cake of the well priced Aircall. Pros Their customer support is awesome. Within moment you will get a reply and your issue will be fixed. Transferring/assigning calls to your colleagues is a must have feature and it works good. Cons Still being developed. But the pace the guys are developing at is great so no worries there. Review Source CJ Carl J. CEO Used the software for: Less than 6 months ### "Great call quality, but very bad web application" January 9, 2018 3.0 Pros Call quality never lets you down Reasonable pricing/minute Fairly easy interface Native app on mac, iphone,... Slack integration works great Cons The price is really steep per user and you get almost no data in return. Can't tell you cost per phone call until end of month Their integration with Pipedrive works very badly. Review Source VR Verified Reviewer enrollment advisor Education Management Used the software for: Less than 6 months ### "Good" November 6, 2017 5.0 Pros I Like The Quality of The Call , and the air call Support Team is Supports immediately If We raise a ticket Review Source BM Brian M. President Used the software for: ### "Great product" December 1, 2015 5.0 We transitioned over to AirCall to help our Business Development team track their conversations and share data. We were able to create phone numbers for each employee on the fly and it was a breeze to set up. The collaborative features and the ability to cascade calls across the team was huge. Members of our team work remotely sometimes and AirCall fits perfectly on the go. Of course we use and adore Slack so AirCall's integration is spot on. We are now transitioning our support team over to AirCall and ditching our overpriced phone lines. Customer service has always friendly and helpful from the start. 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