# Page 18 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/184709/Aircall/reviews

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Aircall

4.2 (458)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 18 - Reviews of Aircall

## Showing most helpful reviews

Showing 426-450 of 458 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JL

James L.  
City Associate  
  
Used the software for:

### "Impeccable Service"

November 13, 2015

5.0

Can't recommend Aircall enough. Inbound & outbound calls were loud and clear. No connectivity issues. Minimal effort to configure app to company need's and get started quickly. Very slick, minimal design. CC members were extremely knowledgable, patient and friendly. I contacted them over the phone and through the internal chat feature. First issue regarding a new number was resolved the following day. Source of second issue regarding dropped calls was found and resolved over the phone. The ability to call their customer care team with the click of a button is particularly useful. Highly Recommended!

Review Source

JA

Jimena A.  
Academic Coordinator  
Education Management  
Used the software for: I used a free trial

### "Practical"

March 15, 2022

5.0

Pros

It's easy to use and offers all the features we were looking for.

Cons

I found no cons to this product. It was easy to integrate and use.

Review Source

Response from Aircall

March 16, 2022

Hi Jimena, thank you for sharing your thoughts with us! We are glad to see that you're getting good call quality from Aircall. If you ever have an idea for how we can improve our product, we'd be happy to hear from you. Cheers! - Max from Aircall

MW

Mike W.  
IT Director  
Financial Services  
Used the software for: 6-12 months

### "great app, great quality, wouldn't change it for the world"

March 31, 2016

5.0

Pros

very easy to use, and the quality of the calls are perfect

Cons

sometimes a bit buggy : the date and time of the calls are not perfect

Review Source

BB

Brian B.  
Business Developer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great business tool!"

August 25, 2016

4.0

I use Aircall daily for my prospection in the UK. It is quite useful and very easy of use. I had tried with Skype enterprise but it was tough and long to install and not that flexible.

Pros

Ease of use Quickly installed Good quality sound

Cons

Sometimes there can be a small gap between words and sounds, but it is sporadic.

Review Source

DA

Danyell A.  
Customer Support Specialist  
Cosmetics  
Used the software for: Less than 6 months

### "Aircall to the Rescue"

July 7, 2015

5.0

I have been using Aircall for all my office phone calls and honestly it has been really convenient! The app is very reliable and lets me know right away when there is an update or if there is an issue/bug that is being fixed. I love the constant updates and new things they have added! The e-mails received when something new is added and a "how to" introduction is super helpful as well! I also really like that I can use Aircall when I work from home and do not have to worry about using my personal phone or running out of battery!! Thank you! =\]

Review Source

LT

Lloyd T.  
Owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "Simple but very effective "

March 22, 2016

5.0

Pros

Customisable messages, simple UI of the app is un clustered. Provides a simple platform without unnecessary extras

Cons

It ticks all the boxes my business needs. The app crashed a couple of times but nothing is perfect. Overall its great

Review Source

Nicolas D.  
Account Manager  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "null"

December 19, 2016

4.0

Review Source

Davydd K.  
  
  
Used the software for: I used a free trial

### "null"

January 19, 2016

5.0

Review Source

David N.  
Account Manager  
Computer Software  
Used the software for: Less than 6 months

### "null"

December 17, 2015

1.0

Review Source

Miruna M.  
Content Marketing Manager  
Internet  
Used the software for: Less than 6 months

### "null"

March 4, 2016

5.0

Review Source

Adam L.  
CEO / Co-Founder  
Events Services  
Used the software for: Less than 6 months

### "null"

September 14, 2015

5.0

Review Source

MG

Mayank G.  
ADM  
Information Technology and Services  
Used the software for: 6-12 months

### "Great Product"

April 1, 2022

5.0

Pros

hassle-free product, it's very easy to use.

Cons

There is no con as such I feel, amazing .

Review Source

Response from Aircall

April 11, 2022

Hi Mayank, Thank you for your stellar Aircall review! So happy to hear how easy our tool has been for your organization to use Best, Leslie from Aircall

VR

Verified Reviewer  
Assistant Responsable Relation Client  
Internet  
Used the software for: Less than 6 months

### "Great use!"

March 16, 2016

4.0

Aircall is really pleasant to use, it is a real improvment for our professional use here in our company. It makes it more easy to manage calls of our clients and to forward it.

Pros

It is really easy to follow up our clients call, so we do not miss any of it anymore, and clients like it!

Cons

Sometime the app collapse, it is the only small problem we get, and it get fixed instantly by relaunching the app!

Review Source

VR

Verified Reviewer  
Pharmacy Student  
Higher Education  
Used the software for: Less than 6 months

### "Smooth transition in transferring calls"

June 7, 2018

4.0

Pros

Easy to use app to manage incoming calls, easy to transfer and answer calls at a decent pace rather than making the customer hold and potentially get disconnected

Cons

Pricing is a little expensive, not sure if the cost per month improves our service enough to make the money for the company.

Review Source

AS

Amber S.  
Director of Customer Operations  
  
Used the software for: Less than 6 months

### "Good for small teams"

January 24, 2017

4.0

This product is good for small teams, but it is lacking the reporting I would like. I do appreciate that you can hook it up directly to your cell phone, though!

Review Source

HA

Hristo A.  
Business Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great App"

April 20, 2016

5.0

I have been using AirCall for a few months now and I would like to say it is a pretty neat app. It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

Pros

Easy, cheap, works pretty well, multiple accounts

Cons

Sometimes the connection is not perfect but it works great for most of the time :)

Review Source

VR

Verified Reviewer  
CEO  
Cosmetics  
Used the software for: Less than 6 months

### "Too expensive for a phone solution"

June 6, 2018

3.0

Pros

Aircall has a great UX, like that they also have a desktop app and webapp, good integrations as well.

Cons

Honestly, Aircall is quite expensive for what it is. You can easily use Grasshopper or Telzio, or any other phone provider for a much cheaper price.

Review Source

JS

James S.  
Risk Director  
  
Used the software for: Less than 6 months

### "Solid web based/ cloud based phone system"

February 6, 2018

4.0

Pros

Air call is relatively easy to use and the analytics provided some great insight into call stats and performance

Cons

The mobile app interface could do with some work to make it more user friendly- also the per user price is a little high so when scaling up can become pricy

Review Source

AH

Andrea H.  
Technology Trainer  
E-Learning  
Used the software for: Less than 6 months

### "First time user of Aircall"

August 10, 2020

4.0

Overall it's been a great experience using Aircall!

Pros

The sound quality is usually excellent. The occasional bad connection can be resolved by disconnecting and calling again. The interface is simple and easy to use.

Cons

When the sound quality is breaking up it can be very unpleasant.

Review Source

VS

Victor S.  
Product Manager  
  
Used the software for:

### "Great product and solution"

November 22, 2015

5.0

Very easy to use and in five min you can get a whole international phone platform. It loads automatically different phone numbers from anywhere in the country and you can assign those numbers to team members. The quality of the call is usually good, you can access to their api to link it to your platform or any other.

Review Source

PM

Paul M.  
Customer Happiness Teammate  
  
Used the software for:

### "Easy to use, so far so good!"

December 15, 2015

4.0

So far, Aircall has been great. I love how easy and instinctive it is to use, and so far it's been both reliable and useful. Though it's lacking a few features I really want (separate dial tone and hold music for callers!), overall it's been a great experience.

Review Source

TL

Tristan L.  
Sales  
Computer Software  
Used the software for: I used a free trial

### "Not best for me"

October 1, 2019

3.0

Pros

Best utilized when calling large volumes of customers who are hard to reach.

Cons

It really wasn’t what I was looking for. If you have a crm with calling it’s all the same stuff and duplicating features.

Review Source

TS

Trivesh S.  
  
  
Used the software for:

### "null"

August 12, 2018

5.0

Review Source

CL

Charlie L.  
  
Telecommunications  
Used the software for:

### "null"

March 30, 2018

5.0

Review Source

PB

Pierre-Baptiste B.  
CTO  
  
Used the software for:

### "Aircall brought my phone calls to the cloud!"

May 25, 2015

5.0

Pros: - Quick setup - Reliable phone system - Awesome customer service Cons: - Waiting for Windows App (only Web App and Mac App for now) - Waiting for Salesforces integration (only Slack and Zendesk for now)

Review Source

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