# Page 18 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Aircall the right Call Center solution for you? Explore 459 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (459) [View alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 18 - Reviews of Aircall ## Showing most helpful reviews Showing 426-450 of 459 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AK Anna K. Used the software for: ### "Got our phone system operational right away!" October 22, 2015 5.0 After have struggled with various different phone systems for years we decided to give Aircall a go. We have not looked back ever since. It just works! It's really easy to set up and get going. The interface is sleek and gives you a good overview of what's going on and it's easy to learn. We have clients all over the world so the fact that you can create local phone numbers from one single application is ace. It was also really easy to integrate Aircall with our excisting helpdesk, in our case Zendesk and also our CRM. I highly recommend Aircall to anyone looking to up their company's customer service performance. Review Source JL James L. City Associate Used the software for: ### "Impeccable Service" November 13, 2015 5.0 Can't recommend Aircall enough. Inbound & outbound calls were loud and clear. No connectivity issues. Minimal effort to configure app to company need's and get started quickly. Very slick, minimal design. CC members were extremely knowledgable, patient and friendly. I contacted them over the phone and through the internal chat feature. First issue regarding a new number was resolved the following day. Source of second issue regarding dropped calls was found and resolved over the phone. The ability to call their customer care team with the click of a button is particularly useful. Highly Recommended! Review Source JA Jimena A. Academic Coordinator Education Management Used the software for: I used a free trial ### "Practical" March 15, 2022 5.0 Pros It's easy to use and offers all the features we were looking for. Cons I found no cons to this product. It was easy to integrate and use. Review Source Response from Aircall March 16, 2022 Hi Jimena, thank you for sharing your thoughts with us! We are glad to see that you're getting good call quality from Aircall. If you ever have an idea for how we can improve our product, we'd be happy to hear from you. Cheers! - Max from Aircall MW Mike W. IT Director Financial Services Used the software for: 6-12 months ### "great app, great quality, wouldn't change it for the world" March 31, 2016 5.0 Pros very easy to use, and the quality of the calls are perfect Cons sometimes a bit buggy : the date and time of the calls are not perfect Review Source BB Brian B. Business Developer Information Technology and Services Used the software for: Less than 6 months ### "Great business tool!" August 25, 2016 4.0 I use Aircall daily for my prospection in the UK. It is quite useful and very easy of use. I had tried with Skype enterprise but it was tough and long to install and not that flexible. Pros Ease of use Quickly installed Good quality sound Cons Sometimes there can be a small gap between words and sounds, but it is sporadic. Review Source DA Danyell A. Customer Support Specialist Cosmetics Used the software for: Less than 6 months ### "Aircall to the Rescue" July 7, 2015 5.0 I have been using Aircall for all my office phone calls and honestly it has been really convenient! The app is very reliable and lets me know right away when there is an update or if there is an issue/bug that is being fixed. I love the constant updates and new things they have added! The e-mails received when something new is added and a "how to" introduction is super helpful as well! I also really like that I can use Aircall when I work from home and do not have to worry about using my personal phone or running out of battery!! Thank you! =\] Review Source LT Lloyd T. Owner Hospital & Health Care Used the software for: 6-12 months ### "Simple but very effective " March 22, 2016 5.0 Pros Customisable messages, simple UI of the app is un clustered. Provides a simple platform without unnecessary extras Cons It ticks all the boxes my business needs. The app crashed a couple of times but nothing is perfect. Overall its great Review Source Nicolas D. Account Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "null" December 19, 2016 4.0 Review Source Davydd K. Used the software for: I used a free trial ### "null" January 19, 2016 5.0 Review Source David N. Account Manager Computer Software Used the software for: Less than 6 months ### "null" December 17, 2015 1.0 Review Source Miruna M. Content Marketing Manager Internet Used the software for: Less than 6 months ### "null" March 4, 2016 5.0 Review Source Adam L. CEO / Co-Founder Events Services Used the software for: Less than 6 months ### "null" September 14, 2015 5.0 Review Source MG Mayank G. ADM Information Technology and Services Used the software for: 6-12 months ### "Great Product" April 1, 2022 5.0 Pros hassle-free product, it's very easy to use. Cons There is no con as such I feel, amazing . Review Source Response from Aircall April 11, 2022 Hi Mayank, Thank you for your stellar Aircall review! So happy to hear how easy our tool has been for your organization to use Best, Leslie from Aircall VR Verified Reviewer Assistant Responsable Relation Client Internet Used the software for: Less than 6 months ### "Great use!" March 16, 2016 4.0 Aircall is really pleasant to use, it is a real improvment for our professional use here in our company. It makes it more easy to manage calls of our clients and to forward it. Pros It is really easy to follow up our clients call, so we do not miss any of it anymore, and clients like it! Cons Sometime the app collapse, it is the only small problem we get, and it get fixed instantly by relaunching the app! Review Source VR Verified Reviewer Pharmacy Student Higher Education Used the software for: Less than 6 months ### "Smooth transition in transferring calls" June 7, 2018 4.0 Pros Easy to use app to manage incoming calls, easy to transfer and answer calls at a decent pace rather than making the customer hold and potentially get disconnected Cons Pricing is a little expensive, not sure if the cost per month improves our service enough to make the money for the company. Review Source AS Amber S. Director of Customer Operations Used the software for: Less than 6 months ### "Good for small teams" January 24, 2017 4.0 This product is good for small teams, but it is lacking the reporting I would like. I do appreciate that you can hook it up directly to your cell phone, though! Review Source HA Hristo A. Business Consultant Information Technology and Services Used the software for: Less than 6 months ### "Great App" April 20, 2016 5.0 I have been using AirCall for a few months now and I would like to say it is a pretty neat app. It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service. Pros Easy, cheap, works pretty well, multiple accounts Cons Sometimes the connection is not perfect but it works great for most of the time :) Review Source VR Verified Reviewer CEO Cosmetics Used the software for: Less than 6 months ### "Too expensive for a phone solution" June 6, 2018 3.0 Pros Aircall has a great UX, like that they also have a desktop app and webapp, good integrations as well. Cons Honestly, Aircall is quite expensive for what it is. You can easily use Grasshopper or Telzio, or any other phone provider for a much cheaper price. Review Source JS James S. Risk Director Used the software for: Less than 6 months ### "Solid web based/ cloud based phone system" February 6, 2018 4.0 Pros Air call is relatively easy to use and the analytics provided some great insight into call stats and performance Cons The mobile app interface could do with some work to make it more user friendly- also the per user price is a little high so when scaling up can become pricy Review Source AH Andrea H. Technology Trainer E-Learning Used the software for: Less than 6 months ### "First time user of Aircall" August 10, 2020 4.0 Overall it's been a great experience using Aircall! Pros The sound quality is usually excellent. The occasional bad connection can be resolved by disconnecting and calling again. The interface is simple and easy to use. Cons When the sound quality is breaking up it can be very unpleasant. Review Source VS Victor S. Product Manager Used the software for: ### "Great product and solution" November 22, 2015 5.0 Very easy to use and in five min you can get a whole international phone platform. It loads automatically different phone numbers from anywhere in the country and you can assign those numbers to team members. The quality of the call is usually good, you can access to their api to link it to your platform or any other. Review Source PM Paul M. Customer Happiness Teammate Used the software for: ### "Easy to use, so far so good!" December 15, 2015 4.0 So far, Aircall has been great. I love how easy and instinctive it is to use, and so far it's been both reliable and useful. Though it's lacking a few features I really want (separate dial tone and hold music for callers!), overall it's been a great experience. Review Source TL Tristan L. Sales Computer Software Used the software for: I used a free trial ### "Not best for me" October 1, 2019 3.0 Pros Best utilized when calling large volumes of customers who are hard to reach. Cons It really wasn’t what I was looking for. If you have a crm with calling it’s all the same stuff and duplicating features. Review Source TS Trivesh S. Used the software for: ### "null" August 12, 2018 5.0 Review Source CL Charlie L. Telecommunications Used the software for: ### "null" March 30, 2018 5.0 Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.