# Page 2 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Aircall the right Call Center solution for you? Explore 459 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (459) [View alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of Aircall ## Showing most helpful reviews Showing 26-50 of 459 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Marvin S. Lead product development Computer Software Used the software for: 2+ years ### "Solid but not flawless" April 24, 2026 4.0 Solid solution that is all round usable with a few nice quality of live features, but also still has some rough edges. Pros It has really established itself now and the easy and seamless switch between desktop and mobile is a real advantage that gets used regularly by our team. Cons I wanted to create an outbound only phone number recently, and besides the little annoying forms that needed filling out even for the nth new number, the biggest problem is that you can't have a number that just plays a message and then hangs up. You can configure it but then you also can't use the number. So the only solution the support could come up with was "play your message with a lot of empty air and then put a mailbox". Really unexpected that such a basic setup is not possible. Review Source Response from Aircall April 29, 2026 Hi Marvin, Thanks so much for the thoughtful review! It's great to hear that your team is getting value from Aircall. However, we're sorry to hear about the frustration around creating a message-only outbound number that ends the call. We've shared your feedback with our product team. If you have any other questions or need further assistance, please don't hesitate to reach out! We’re here to help. Thanks again! Best, Aircall Marketing Team VR Verified Reviewer Customer Experience Supervisor Hospitality Used the software for: 2+ years ### "Aircall is still a great cloud phone option." April 2, 2026 5.0 Pros They recently rolled out a new version of their phone app called Aircall Workspace which is a more comprehensive/consolidated view for workflow Cons Sometimes they run into connectivity issues, I believe due to AWS outages which are tough to avoid, it can be difficult to get real-time support Review Source Response from Aircall April 7, 2026 Hi there, Thank you so much for your kind review! It's great to hear that you’re enjoying the new Aircall Workspace and that you feel the workflow is more comprehensive. However, we're sorry to hear about the occasional connectivity issues and the difficulty getting real-time support. The best way to find a solution to these issues is to contact our support team, who will troubleshoot them and find a solution. If you have any additional questions or feedback, please don't hesitate to reach out to us. We're here and happy to help! Best, Aircall Marketing Team FQ Facundo Q. Chief Executive Officer Information Technology and Services Used the software for: 6-12 months ### "Use literally anything else" December 16, 2025 1.0 Really poor experience and wouldn't consider buying anything from them again. You have to really have a huge pain or be a multi-million dollar company that doesn't care to have your money's worth. Pros The first person that took over our onboarding wasn't half bad. They cared and try to do a good job to let the platform working for us. Cons Terrible service. Frequent hidden prices in the "new" or accesible features per plan. Churning costs an absurd amount of money. Client support is non-existent. Review Source Response from Aircall December 23, 2025 Hi Facundo, Thank you for taking the time to share this review. We’re sorry to hear about your experience and the frustration it caused. We'll be sharing your feedback with the team for review. If you ever have any other questions or feedback, feel free to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team AC Augustin C. Conseiller en investissement Financial Services Used the software for: 1-2 years ### "BtoC / Utilisation 100 appels/jours" April 25, 2025 4.0 Pros Interface claire et intuitive, très facile à prendre en main Peu de paramètres à configurer, ce qui permet une mise en route rapide Utilisation fluide dès les premiers appels, même pour les nouveaux utilisateurs Fonction d’enregistrement des appels très pratique pour le suivi ou la formation Transcriptions de qualité, utiles pour relire ou analyser les échanges Cons Quelques bugs techniques ponctuels peuvent survenir en cours d’utilisation Il arrive que l’outil soit temporairement instable ou rencontre des ralentissements Nécessite parfois un redémarrage ou une reconnexion pour résoudre certains blocages Review Source Response from Aircall May 9, 2025 Hi Augustin, and thank you for sharing your thoughtful review! It’s fantastic to hear that you’re enjoying the intuitive interface, quick setup, and smooth onboarding experience. I appreciate your feedback about occasional technical bugs and the need for restarts, which I'll pass along to our team. Thanks again for taking the time to share your experience. If you have any further questions or need assistance, don’t hesitate to reach out! -Francis @ Aircall Heather T. online store owner Apparel & Fashion Used the software for: Less than 6 months ### "EXpierence with Aircall" May 25, 2025 4.0 Aircall is great for ecommerce because it allows remote customer support, integrates with business tools, and offers call tracking. However, it can be pricey, has no video conferencing, and its mobile app can lag sometimes Pros You can make and receive calls from anywhere so if you're a remote employee its perfect It .Includes call recording, call monitoring, call transfer, IVR , and business SMS. Cons It just requires minimum of 3 users, so if you're a solo business owner than not so beneficial for a single person I guess! Review Source Response from Aircall June 17, 2025 Hi Heather, and thanks for sharing this positive review! I'm glad to hear that our platform fits your remote work needs and that you're getting the most out of Aircall's various features! Your feedback regarding pricing plans is also much appreciated, which I'll bring back to the team for review. Please don't hesitate to reach out if you ever have any questions or need assistance! YG Yoel G. Sales Manager Publishing Used the software for: 1-2 years ### "Its good good" May 3, 2025 5.0 My overall experience with Aircall was positive. The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot. Pros What I appreciated most about Aircall was its seamless integration capabilities and user-friendly interface, which significantly enhanced our team's efficiency and communication Cons What I liked least about Aircall was the occasional connectivity issues and call drops, especially during high-traffic periods Review Source Response from Aircall May 9, 2025 Hi Yoel, and thanks you for sharing this positive review! It's great to hear you're getting the most out of Aircall's integration capabilities and user-friendly interface. At the same time, I appreciate your feedback regarding occasional connectivity issues and will pass that feedback along to the team. Please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall SE Sean E. Client Services Manager Hospital & Health Care Used the software for: 1-2 years ### "Aircall Review" April 22, 2025 4.0 We are very happy with Aircall. The only slight issues come with contacting customer support which can sometimes take some time. Pros Integrates well with other software. Helpful to have a separate app for Android. Uses AI to help create custom messages and responses. Fast onboarding and setup process. Cons It can take quite a long time to get a response from customer support if you have an issue. Review Source Response from Aircall May 9, 2025 Hi Sean, and thank you for the positive review! I'm glad to hear you're getting good vlaue out of our integrations, AI tools, and that onboarding has been smooth for you. Also, thanks for your feedback regarding Support - I'll report this back to the team. Thanks again for the review and feel free to reach out if you ever have any questions or concerns! -Francis @ Aircall TS Theresa S. Senior Account Executive Computer Software Used the software for: 6-12 months ### "Effektives Calling-Tool mit nahtloser HubSpot Anbindung" May 5, 2025 3.0 Sehr intuitives und effektives Tool, welches unser Calling insb im Sales Team auf die nächste Stufe hebt Pros tolle Anbindung an Hubspot und sehr intuitiv. macht effizientes Anrufen möglich und lässt mich so meinen Job schneller erledigen Cons Zum Teil treten technische Probleme auf, sodass kein Anruf mehr möglich ist. Meist klappt es dann aber nach mehreren Refreshs wieder Review Source Response from Aircall June 17, 2025 Hi Theresa, and thanks for sharing this positive review! It's great to hear you're getting the most out of Aircall's integration capabilities and its ability to help you work more efficiently. At the same time, I appreciate your feedback regarding the occasional technical problems and will pass that feedback along to the team. Please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall TP Travis P. IT Manager Machinery Used the software for: 1-2 years ### "Great for Small and Medium Sized Business Call Flows" March 11, 2025 5.0 Overall, our experience with Aircall has been very positive. The solution is reasonably priced and provides great features for small and medium-sized businesses to create call flows from toll free or local numbers. Pros The new Smartflow IVR editor simplifies complex call systems and allows users to set rules for call flows during specific hours and after key presses, and allows uploading of custom files for voiceovers or hold music. You can also copy configuration from similar IVRs to save time when creating new call flows. Cons When creating a smartflow, deleting some steps (time restriction rules, keypad presses) also deletes the options below. There is no option to delete only the selected item and keep the branches below. I also wish that Aircall would integrate a solution for hunt groups to external phone numbers. Review Source AB Antony B. Business developper Higher Education Used the software for: 2+ years ### "Super application pour call" April 23, 2025 5.0 Pros Aircall est vraiment facile d'utilsation et pratique pour avoir un numéro professionnel sur ordinateur Cons Aucun inconvénient, tout fonctionne correctement Review Source Response from Aircall May 9, 2025 Hi Antony, and thanks for the positive review! I'm glad to hear that our product's ease of use is helping to give you a positive Aircall experience so far! Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall AQ Anthony Q. Customer Support Specialist Computer Software Used the software for: 1-2 years ### "Not the greatest but gets the job done" March 9, 2025 3.0 I would say that the overall experience was under my expectations. I expected consistency in the software but was constantly running into issues. Aircall, in the time up until I was a user, was having service disruptions that affected our ability to provide service Pros The Aircall user interface was very simple and pleasing to look at. My experience with the support team was decent. Cons I was constantly having issues with using Aircall. My microphone was always automatically turning off/becoming restricted which wouldn’t resolve unless I were to fully restart my computer. Review Source YG Yoni G. Director of Customer Success Human Resources Used the software for: 6-12 months ### "Awful experience - do not buy " December 9, 2024 1.0 We cancelled a few days after the 30 day mark before renewals and now they are hitting us with another invoice since we missed it by a few days. really bad experience in geenral. I run a success team and having QBRs and understanding where customers stand and the challenges you need to overcome is key. Seems like its just not a thing at aircall - also no email reminders that the renewal is coming up - really overall just terrible service Pros Nothing, super buggy, numbers kept getting blocked by Spam Cons CUstomer success team is non existent, numbers are spam and blocked Alternatives considered [Ringover](https://www.capterra.com/p/169627/RingOver/) Reason for choosing Aircall Sold on great functionality and integration to hubspot Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) hubspot doesn't have a good dialer with real numbers Review Source SP Simon P. Owner Director Outsourcing/Offshoring Used the software for: 2+ years ### "Good System, Terrible Service" March 13, 2025 1.0 Pros Good phone system and set up is easy but thats where it stops Cons Horrible Communication for a premium price Review Source MD Melanie D. Regional Director Computer Software Used the software for: 2+ years ### "Great for emergency contact for a SaaS company" April 18, 2025 4.0 Our use case is providing emergency phone numbers to our clients. Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone numbers. Pros It's a pretty simple tool with an easy to use interface. The call forwarding feature is essential to ensure that someone will pick up in case of emergency. Cons The cost per agent was fairly high so we had to be quite specific as to whom would have access. But switching users was quite easy. Review Source Response from Aircall April 21, 2025 Hi Melanie, and thank you for the positive review! I'm glad to hear you're getting value out of Airclal's user interface and call frowarding features. At the same time, I appreciate your feedback regarding cost and access management, which I'll bring back to the team for review. Thanks again for the review and feel free to reach out if you ever have any questions or concerns! -Francis @ Aircall CP Caroline P. Responsable Marketing Computer Software Used the software for: 2+ years ### "Plutôt satisfait" January 13, 2025 4.0 Plutôt satisfait de l'outil, il reste pratique et ergonomique, très facile à utiliser Pros Se connecte facilement et rapidement, l'ergonomie est simple et fluide, agréable à utiliser Cons La qualité audio est parfois médiocre lors de certains appels Review Source Simon F. Arborist Consumer Services Used the software for: 2+ years ### "Great call software " February 9, 2026 5.0 Great software and a good level of product support form the Aircall team! We’re long term customers and I don’t see us moving away. Pros It’s a sick system with a good flow chart system for calls and call routing! We’ve recorded some messages that it lets you play too. Cons It’s expensive; and sometimes feels a little complicated for a small business but the functionality makes it worth while. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Functionality was key in moving from ring central Review Source Response from Aircall February 12, 2026 Hi Simon, Thank you so much for the thoughtful review and for being a long-term customer! It’s great to hear that Aircall has consistently been working well for your team. We really appreciate your feedback on price and complexity for smaller teams. We're happy to help you and your team get the most out of your current plan and setup. If you ever have any questions, please don’t hesitate to reach out to our Support team at any time. They'll be able to help troubleshoot and find solutions. Thanks again! Best, Aircall Marketing Team RM Remco M. RevOps Specialist Management Consulting Used the software for: 1-2 years ### "Aircall: calling for service teams" March 11, 2025 4.0 Good overall experience with Aircall and also implementing is made easy Pros Ease of integrating with systems such as HubSpot and Salesforce. Also the general use, call routing, recording and automation is doing what it should do Cons No video conferencing software and AI possibilities are behind competition Review Source AD Alexander D. Lead Analyst Real Estate Used the software for: Less than 6 months ### "Good Software" June 17, 2025 4.0 Pros Overall good software that integrated well with your CRM. I had a much easier time using this vs other software Cons The call quality can sometime be a little hit or miss. This may have just been our deployment but other voip software didnt have this issue for us. Review Source Olivia P. Commerciale Management Consulting Used the software for: Less than 6 months ### "Bonne expérience avec Aircall" February 3, 2025 4.0 Pros Simplification de la gestion des appels Intégration avec Salesforce très fluide Bonne retranscription écrite même si encore perfectible Cons tarifs un peu élevés pas de possibilité d'avoir un forfait illimité en SMS Review Source AM Aleksandra M. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Good experience for a CSM" October 24, 2024 4.0 I worked with Aircall for a few months as a CSM, calling from Poland to the UK and USA. It was mostly pleasant, as the sound was crisp, there was an app, and I was able to use it easily even tho I didnt have any previous experience with tools like that. Pros Easy to manage and assign regions/numbers to a person The analytics is very extensive but not available separately now (or on lower plans) Desktop app Cons Interruptions - while using the same number at the same time, sometimes calla were dropped Requires a lot of help from Aircall to be set up (but they are helpful) as small configuration options impact the ringing lenght etc SMS interface a bit clunky, doesnt recognize landline unless the SMS has already been sent Review Source EK Elv K. Business Developer Information Technology and Services Used the software for: Less than 6 months ### "Outil interessant" January 16, 2025 4.0 Bonne expérience générale de l’outil pour ma prospection Pros Facilité d’utilisation de l’outil, bonne prise en main. Cons Les numéros peuvent être parfois flag comme spam Review Source JW Joe W. Marketing Lead Hospitality Used the software for: 6-12 months ### "Great way to being support and sales numbers to your business " November 23, 2024 5.0 Pros Love this tool so much and the support team are fantastic. CRM integration with HubSpot is super helpful Cons Not much really to say, potentially more automated settings would be helpful Review Source Saskia M. Senior Director Sales Marketing Restaurants Used the software for: 1-2 years ### "Most Reliable Phone Service Available" September 11, 2023 5.0 It facilitates both inbound and outbound call management. I like how simple it is to make an outgoing call. The time zone and area code are shown automatically, warning us to tread carefully in case of a time zone mismatch. Pros Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons. Cons The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) We've seen a rise in sales, faster response times, and agent productivity because to aircall's ability to keep in touch with all of our customers in a timely manner. As a result, we can keep an eye on agent productivity and make sure service isn't disrupted while they operate from home, a demand that arose in the aftermath of the epidemic. Review Source Vince D. Owner Marketing and Advertising Used the software for: 1-2 years ### "Deceptive Billing Practices " April 17, 2023 1.0 The worst VoIP service we have ever used. Pros Nothing. The product sucked all around. Cons Everything, especially their billing and customer service. They don’t even have a phone number, so if they do respond to you, it’s via email more than a day later. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Aircall Deceptive sales process, we were promised features that don’t exist or work. Switched from [Crexendo Cloud Business Phone System](https://www.capterra.com/p/213148/Crexendo/) Deceptive marketing that made us believe they had better integrations than they do Review Source Response from Aircall May 16, 2023 Update: Hi Vincent, as promised I've contacted our teams internally. I see that you're working with them to resolve the issues regarding your subscription. Should you need additional assistance, please feel free to reach out. - Anthony from Aircall ——— Hi Vincent, thank you for sharing your feedback with us. We're sincerely sorry about the issues you've encountered with your contract and are determined to assist you in resolving them. We're going to gather more insight with our teams internally and get back to you soon with an update. We thank you for your patience and understanding in this process. - Anthony from Aircall NR Neribel R. CEO Retail Used the software for: 6-12 months ### "Llama y monitorea en un solo sistema!" June 6, 2023 5.0 Es muy fácil de utilizar, tiene herramienta que permite manejar las llamadas de una manera segura, rápida y con funciones muy beneficiosas. Pros Me encanta lo fácil que es escuchar las llamadas que realizamos y lo fácil de usar, a diferencia de otros sistemas este tiene un formato muy amigable, es como si utilizaras tu teléfono celular. Cons Entiendo que podría mejorar la estabilidad de la llamada. Switched from [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) Porque Aircall permite escuchar las llamada sin tener un acceso y marcarlas sin un código en especial, es como si llamaras de tu teléfono móvil. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.