# Page 14 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Aircall the right Call Center solution for you? Explore 459 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (459) [View alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 14 - Reviews of Aircall ## Showing most helpful reviews Showing 326-350 of 459 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Esther D. Sales Account (Spanish Market) Internet Used the software for: Less than 6 months ### "Great Call App!" April 7, 2016 4.0 It's been a while since we moved from our former call system to Aircall and by now I must say we don't regret it! It is simple to set up and use. A good thing that I love about it is the edition of the calls, contacts, etc and the fact that you can transfer the calls both to your colleagues and your own cell phone. If anytime we have had any kind of problem, Aircall has a very efficient and kind Customer Help team. They treat you in a very personal way and I must say this is a fact I value very much. The only problems we have rarely found are some cuts when picking up the phone and some problems of incompatibility with our headphones, but also in this case we have had the all the support from the Aircall team. I definitely recommend this app to any person/company! Review Source RC Rahul C. Sales Manager Furniture Used the software for: 1-2 years ### "Ease of Use" December 24, 2020 5.0 Pros I'm amazed by how easy Aircall is to use. Cons Updates are not regular. Crashing issue sometimes. Review Source SM Sean M. N/A Internet Used the software for: Less than 6 months ### "Aircall Review" February 16, 2023 5.0 Pros Easy to use and quick to get working. I also enjoy the recording feature so I can listen to my calls afterwards. Cons It can be a little spotty and drop off at times. Review Source Response from Aircall February 17, 2023 Hi Sean, thank you for your review! We're so happy to hear that you are enjoying and benefiting from Aircall's recording feature ���� If you ever experience issues with your connectivity again, please reach out to us at support.aircall.io so our teams can look into it further for you. - Leslie from Aircall PB Prado B. Junior Customer Care Specialist Marketing and Advertising Used the software for: 6-12 months ### "Aircall 100% recommended" April 30, 2021 5.0 My experience is excellent. I would recommend it to anyone, for sure. Pros This product is easy to use. It makes my job more comfortable. Cons Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls . I don't know the reason Review Source VR Verified Reviewer Operations Executive Assistant Consumer Services Used the software for: I used a free trial ### "Final Thoughts" July 16, 2021 5.0 For me, I was pleased and impressed with the product's features and ease of use Pros Having used similar software before, I was impressed with how much simpler and easier Aircall was. The layout/design is pretty straightforward and sleek and the quality is right up there with the best. If call quality is important in your field, then this is the right product for you. Cons Ease of use and setup, it is important that these things make your job easier and not harder and this product is doing the right things. Reason for choosing Aircall it was highly recommended. Review Source JB Jonathon B. managing director Financial Services Used the software for: Less than 6 months ### "Brilliant Voice software" September 4, 2019 5.0 Pros easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues. The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component. Cons have to have a minimum of three users to start off with . Review Source LS Lijana S. Team Lead Telecommunications Used the software for: Less than 6 months ### "Easy and user friendly system to use" May 12, 2021 5.0 Pros The software is easy to use and doesn't require a lot of efforts to learn how to use it. Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members. Cons The only feature I am missing is more flexibility on recordings. As my team works using the same phone number, there is no possibility to make individual phone call recordings accessible. It can be accessed by all or only by admins (it would be nice that user who handled the phone call could have such functionality). Review Source VR Verified Reviewer Director of Client Experience Computer Software Used the software for: Less than 6 months ### "Intercom integration hooked us" April 1, 2016 3.0 We are software startup targeting k-12 education with a team of approx 20. Our new client onboarding team and support team are one in the same, and we needed a way to be reached by phone without providing personal cell phone numbers. We are primarily using Aircall for customer support calls, and also wanted a way to add the calls to the help tickets in Intercom. Of the providers we were considering, Aircall was the only one which offered an Intercom integration. The user interface is easy enough to navigate. Using a quality USB headset is important. Adequate internet speed is also critical to call quality/stability. Pros Intercom integration. Simple UI. Cons I do wish there was a way to add phone extensions to contacts. Review Source RA Ronald A. Excellence Associate Internet Used the software for: Less than 6 months ### "Aircall Review" November 29, 2016 4.0 I have had a good experience with Aircall in these couple of months. Call quality is cool. The app for android has improved a lot since the first time that I used it. I love it because I can now receive calls directly to the app and I can also forward them to any phone number, if needed. Customer support response time is very short and I am really satisfied because of the solution to my problems. They are very polite and are always willing to help. That´s attractive for customers in general. Make the customer always feel as part of the family. Pros \-Make & Receive calls through the app. -Forward to phones feature -Great customer support Cons \-Cannot play with some settings through the app. That´s it! Review Source AA Annya A. Recruitment Cordinator Human Resources Used the software for: Less than 6 months ### "La mejor para trabajar en remoto" June 22, 2022 5.0 Pros Hace muy facil y dinámico el trabajo. es una app muy intuitiva que facilita la trazabilidad de los procesos. Cons Es facil de usar, practica y siempre lista Review Source Response from Aircall June 23, 2022 Hi Annya, thank you for reaching out! We are pleased to hear that you're making good use of Aircall remotely. This is a major benefit of using our solution! If you ever need extra help, please don't hesitate to reach out. Cheers! - Max from Aircall TW Thais W. Marketing Manager Used the software for: 1-2 years ### "Great product, definitely fits our needs !" March 22, 2016 5.0 Pros This product is very easy to use and allow us to manage our international communication systems. We were able to integrate phone systems in a very lean manner, using our existing devices (laptops, iPhones) and we were able to connect with clients and business partners from all over the world, using local phone numbers. Cons So far I am very happy with this software, I haven't had the need yet, but maybe having Android app might be beneficial to some users. Review Source MM Michelle M. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Easy to Use Quality IP Phone" August 10, 2020 5.0 I was paying a high price for a service that I could not customize and could not make calls from my cell. My only regret is I didn't make the switch sooner! Pros I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team. The phone quality is superb. I love that I can call customers on my cell phone and it looks like it is coming from the office phone; this makes it super easy to make calls from anywhere. Cons I wish there was a fax service also available. Review Source HP Hartley P. CEO Information Technology and Services Used the software for: Less than 6 months ### "Good quality, ridiculous dashboard settings on Essential plan" May 15, 2019 4.0 Pros We recently switched from Toky, and overall Aircall has been much better in terms of call quality It's easier to use and the desktop app for calling is better as well Cons The only reason I'm writing this review is because they have a ridiculous pricing ceiling on their Essentials plan, where you can't show the dashboard of calls in your local timezone (everything is set to UTC). This completely screws up the calls reports, as we don't know how many calls were made on which day. I was told by support that I need to upgrade to show the dashboard in my own timezone. Review Source AW Andrew W. Development Manager Automotive Used the software for: Less than 6 months ### "AirCall makes handling incoming/outgoing phone calls very easy" August 10, 2020 5.0 We moved all our staff to working from home and needed a way to have the same functionality with our remote workers as we had in our office with extensions, hunt groups etc. Pros The desktop client works really well as an endpoint for presence and call handling. Cons The "IVR" flow is pretty limited in its functionality but it was sufficient for our basic needs. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) RingCentral was expensive and very hard to configure! Review Source VR Verified Reviewer Enterprise Account Executive Computer Software Used the software for: 6-12 months ### "Worst out there" January 10, 2018 2.0 Pros The only thing good about aircall is that it's cheaper than some of the competitors out there I think. Cons Everything is terrible. Tons of bugs, call quality is terrible, their customer service is non existent. Review Source DS David S. Account Manager Financial Services Used the software for: 6-12 months ### "Easy to use, works well" April 30, 2021 5.0 Good Pros Functionality, easy to use and operate, never had problems operating it. Cons Sometimes bugs a little and freezes, rare however. Have to control panel, delete and reload. Could just be a computer issue though Review Source VR Verified Reviewer Salesforce Product Manager Information Technology and Services Used the software for: Less than 6 months ### "Good for SMBs, not for ambitious companies" August 8, 2019 4.0 Pros Easy to use CCaaS. You can set up Aircall in few minutes (software part) and onboard Agents easily. Basic useful features, really great for Small businesses. Cons Hardware part : Aircall Teams are not the best to setup that kind of stuff. Call quality was really bad, I hope they improved their QOS. Lack of features for advanced call centers Review Source Response from Aircall August 14, 2019 Thank you for giving us a try sharing your honest feedback. We are always striving to make our product better for users, so we'll take your feedback into consideration as we continue to develop our product roadmap. - Aircall Team MH Manuel H. Service Manager Information Technology and Services Used the software for: 6-12 months ### "Gran decisión el cambio a Aircall" April 30, 2021 5.0 Pros Calidad de servicio. Facilidad de uso, configuración y despliegue. Soporte Cons Prepago de la factura, lo que nos obliga a pagar antes de usar Review Source JF Justin F. CTO Individual & Family Services Used the software for: 6-12 months ### "Phone & SMS software for customer contact with strong integrations" March 25, 2022 5.0 Providing direct access to help services for our customers. Pros Easy to use and integrates with Hubspot. Non-technical user hasn't had any problems. Cons The software suits our needs and I can't think of any cons. Reason for choosing Aircall Hubspot integration, SMS and phone support Review Source Response from Aircall March 28, 2022 Hi Justin, thank you so much for sharing your review! We love to hear when our customers are enjoying the HubSpot integration, as we continue to invest a lot of time and resources into this partnership. it only gets better from here! - Max from Aircall CP Chester P. Sales Development Representative Information Technology and Services Used the software for: 6-12 months ### "No downtime" April 27, 2021 5.0 it was very easy to use and seamless, no downtime at all Pros versatile across all platform, browser, windows app, mobile app (android and apple) Cons i hope to integrate it to my hard phone so it'll be easier to dial Review Source NH Niall H. Used the software for: Less than 6 months ### "Excellent service, Very few issues." April 14, 2016 4.0 We changed from a basic landline service to Aircall. It is simple to set up and use. This is the first time that I have used a VOIP and being able to change from using one phone number to another at the click of a button is very helpful. I haven't had any problems with the app so far so I haven't had to contact the customer support team, but you do get very short polite messages from their support team every now and again, just making sure that you are not having any problems with their service. A nice feature which I would like to see added to the app would be a basic reporting system. Being able to see who is making the calls and who they're calling is a great feature of the app but I think that they could take it forward one step and add in a reporting aspect. Pros It's extremely user friendly. Very easy to set up. The quality of the calls internationally is top notch. Cons The band width when using the head set is much higher than when using the phone and as a result the line can be muffled or even drop out from time to time. That's more down to the high volume usage of our own lines. Review Source VR Verified Reviewer Excellence Associate Internet Used the software for: Less than 6 months ### "Good internet based app" November 17, 2017 4.0 Pros Allows you to call from your computer, you can handle your calls using a regular headset. Also you can sync your agenda and contacts as well Review Source AG Alia G. Customer experience representative Apparel & Fashion Used the software for: 1-2 years ### "Super easy to use and helpful for teammates!" April 27, 2021 5.0 Pros I'm so grateful for Aircall and their incredible set up! I Love being able to check the sound coming in and going out of the microphone throughout the day so that customers can hear me clearly, its super easy to pass along customer conversations to other employees and leave notes. Thank you Aircall for being so reliable! Cons I would love to be able to schedule call backs! Review Source HS Heili S. Vice President of Customer Service Farming Used the software for: Less than 6 months ### "Aircall helps us communicate with our clients from small European markets" August 28, 2017 5.0 Pros I love that we have the option to work with small markets like the Baltics and Central European clients. Aircall enables us to have numbers in all of those countries. Setting up Aircall was a breeze, the support has been there for us to make sure that all of our setup is enabling the best use case. It was easy to teach employees to use this app and make it a part of our daily routine. Cons The con of Aircall for us is that I have to manually download contacts from Intercom to upload them to the contact list in Aircall. Review Source CAS Carol Ann S. CSM Information Technology and Services Used the software for: 1-2 years ### "Aircall used for Support Functionality at SaaS company" April 27, 2021 5.0 Pros Very simple and easy to use. Our team utilizes Aircall for our 2 support lines, which integrate into the HelpDesk tool. Desktop application and Web interface is both very intuitive Cons The funtion that allows you to block a number that is spam is super easy on the Web Interface, but is not accessible on the desktop app, which would be nice to have on that as well. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.