# Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Aircall the right Call Center solution for you? Explore 460 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (460) [View alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Aircall Ease of use 4.5 Customer Service 4.1 ## Pros and Cons in Reviews Ls Louis s CTOReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model.“ May 22, 2026 FS Fletcher S Customer Experience SupervisorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes the call quality can be a bit off, but they let you rank each call based on quality and specific issues you may have run into“ April 2, 2026 CB Christoph B COOHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups).“ February 20, 2026 Eric N BDRInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely.“ December 15, 2025 TP Travis P IT ManagerMachinery, 51 - 200 employeesUsed the software for: 1-2 years. “The new Smartflow IVR editor simplifies complex call systems and allows users to set rules for call flows during specific hours and after key presses, and allows uploading of custom files for voiceovers or hold music.“ March 11, 2025 SS Sophie S Operations ManagerEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be confusing for analytics.“ October 9, 2024 JM Joseph M Customer ConciergeConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client support is also very reliable on the website.“ September 24, 2025 BM Brian M FounderOil & Energy, 2 - 10 employeesUsed the software for: Less than 6 months. “Pipedrive integration not as advertised.“ April 9, 2026 ## Showing most helpful reviews Showing 1-25 of 460 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Allison H. Sales Manager Computer Software Used the software for: 6-12 months ### "Excellent cloud-based phone solution" March 13, 2025 5.0 Through Aircall, we can make and receive calls from any device (computer, mobile phone, or physical desk phone) via an internet connection. Features such as call transfers, conferences, shared notes, and tags allow our teams to work more efficiently. It also provides us with real-time metrics, such as wait time, call duration, and agent performance, which help us optimize our operations. Pros Aircall simplifies business communications by integrating phone calls, text messages, and collaboration tools into a single, easy-to-use platform. It does not require expensive hardware or complicated setups. It provides useful metrics to improve team performance. Cons I have no negative aspects to comment on about this platform. Review Source LS Louis S. CTO Real Estate Used the software for: 2+ years ### "A modern, VOip phone system that integrates seamlessly with your tools" May 22, 2026 4.0 It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model. Pros Native Salesforce integration: This is, by far, one of Aircall's biggest strengths. The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). This has drastically reduced manual data entry and improved CRM data accuracy. Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days. VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally. Cons The analytics are good, but more advanced and customizable reports would be a welcome addition Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. Alternatives considered [Ringover](https://www.capterra.com/p/169627/RingOver/) Reason for choosing Aircall Aircall offers some of the best-in-class native integrations with CRMs and helpdesk tools, which was a top priority for us to streamline our workflows and centralize customer data. Review Source Response from Aircall May 30, 2026 Hi Louis, Thank you so much for this detailed and thoughtful review! We're thrilled to hear that the Salesforce integration has been such a game-changer for your team, from automatic call logging and Click-to-Dial to faster onboarding and improved CRM accuracy. That's exactly the kind of impact we aim to deliver! We also appreciate your feedback on analytics customization. We will pass this along to our team as we continue to develop our reporting capabilities. Regarding the occasional call quality issues, as a VoIP solution, call quality can be impacted by internet connectivity, but if you're up for it, please reach out to our Support team with specific examples at support@aircall.io or via the Help Center here \[ https://support.aircall.io/en-gb \] so they can troubleshoot and help find a solution. Thanks again for choosing Aircall! Best, Aircall Marketing Team BM Brian M. Founder Oil & Energy Used the software for: Less than 6 months ### "4 months later still can't text! Avoid at all costs!" April 9, 2026 1.0 Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!! Pros Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized. Cons Support was awful they couldn't get me texting after 4 months of back and forth and I finally gave up after losing a ton of money. Pipedrive integration not as advertised. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) Price was lower so gave it a shot after staff donwsized. Review Source Response from Aircall April 15, 2026 Hi Brian, Thank you for sharing this feedback. We are truly sorry for the disruption and the frustration you experienced. Our Number Operations team has been thoroughly communicative with you throughout the carrier slowdown. The carrier had a handful of rejections surrounding their privacy policy and opt-in process. This led to delays and an A2P rejection, resulting in SMS being unable to be active in this case. Nonetheless, we understand the impact of this and appreciate you bringing it to our attention. This matter was raised with the team once again, who will be in touch with you. AP Alex P. Course Advisor E-Learning Used the software for: 2+ years ### "Awesome Product!" April 14, 2025 5.0 Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial. Pros Its so easy to use! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time! Particularly useful when using click to dial and VOIP dialling. Cons Sometimes it can take a while to load and that can slow you down. But on the whole its very quick! Switched from [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) To save time as before we had to manually type in numbers to make a phone call which was time consuming. The "click to dial" feature included with Aircall has been a huge time saver and it works very well! Review Source Response from Aircall April 21, 2025 Hi Dana, and thanks for this 5-star review! I'm glad to hear that you're enjoying your Aircall experience so far! Knowing that the platform's ability to help your team save time with the click to dial feature is really great to hear. I also appreciate your feedback regarding load times and will report that back to the team. Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall VE Victor E. Operations core Airlines/Aviation Used the software for: 1-2 years ### "Best calling software " December 1, 2025 5.0 Pros This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. Cons nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. Review Source Response from Aircall December 23, 2025 Hi Victor, Thank you so much for the kind review! We’re thrilled to hear Aircall feels accurate and easy to use, and that call history tracking is helping with your day-to-day tasks. We designed Aircall to keep conversations clear and workflows efficient, so it’s great to see that resonating. If you ever have questions, please don't hesitate to reach out. We’re here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team Eric N. BDR Information Technology and Services Used the software for: Less than 6 months ### "Could be good but failed to be 100% up & running. " December 15, 2025 3.0 Useful in terms of time spent calling. Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely. Pros You can run through cold calls quickly, send sms ,leave voicemails etc. I could power through 100 calls a lot faster than when I used my CRM native calling. Cons It stopped working after the first day of using it. I also found that it was not 100percent accurate with data on my crm. Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) We wanted to try something new that may work better or be be more efficient. Review Source Response from Aircall December 23, 2025 Hi Eric, Thank you for taking the time to share your experience. We’re glad to hear that Aircall helped you move through calls faster with dialing, SMS, and voicemail. I’m sorry for the issues you ran into with reliability and CRM sync. This isn’t the experience we want for you. If you're up for it, please feel free to reach out to our Support team with specific details of the issues you're coming across, and we can help work towards a solution. We’re here to help! Best, Aircall Marketing Team Hillel G. Director of Implementation Hospital & Health Care Used the software for: Less than 6 months ### "Nice marketing, but still lacking" September 15, 2025 2.0 Pros There are definitely some neat features that aircall offers that help us streamline our business workflows Cons Aircall seems very nice upfront, but the actual app itself is lacking in a lot of areas that feel sloppy on the development and release side. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing Aircall Pricing was more attractive than some other companies Switched from [UNIVERGE BLUE CONNECT](https://www.capterra.com/p/253518/UNIVERGE-BLUE-CONNECT/) Open api and native connection to monday.com Review Source Response from Aircall December 23, 2025 Hi Hillel, Thank you for taking the time to share this review. I’m sorry to hear that parts of the app feel lacking, especially around development and release quality. We appreciate you calling out where we need to improve. If you’re open to it, we’d value any specifics (features, versions, or scenarios) so we can take a closer look. I’ll also share your feedback for internal review. Thanks again for your candid input. Aircall Marketing Team AN Andrew N. Manager Retail Used the software for: Less than 6 months ### "I had a poor experience with Aircall" April 8, 2025 1.0 Pros Overall I did not like my experience with aircall and felt it was very poor. Cons Overall my experience with Aircall has been very negative. Initially I was switching over from RingCentral simply for the feature that allows me to have a chrome-extension in order to easily call/text customers via our shopify dashboard. In the process I had a hard time porting over the phone numbers. It was usually very difficult to get basic tasks like the phone number to work, and reaching customer service help was tough. Not to mention the steep price tag. I also managed to pay for "AI convo summaries" which I never was able to work with. I then realized that ring central offers exactly what I was hoping for all along and quickly switched back. Now I'm having an incredibly hard time cancelling. When I was signing up, the sales rep promised that I can cancel anytime and when I asked for that in writing he declined but said he would be able to cancel on my behalf if ever needed. I was directly lied to and manipulated when signing up, that should have been a warning to begin with. Avoid this company at all costs as there are much better options out there for much cheaper (Ring Central). I am writing this review because it is likely the ony way management will even look into my case and give me some sort of reply. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Mistake, I ended up going back to Ring Central Review Source JM Joseph M. Customer Concierge Consumer Services Used the software for: 1-2 years ### "Aircall is all you need when making and receiving calls" September 24, 2025 5.0 It is a good and smooth experience overall. All features needed are readily available. It is also very easy to use. Pros Aircall is very easy to use and is very user friendly. It allows us to use it via app or via web. Authentication and login is is very secured only the user can use their credentials. Easy to make outbound and inbound and outbound calls due to the user-friendly interface. Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client support is also very reliable on the website. Cons Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login. Review Source Response from Aircall December 23, 2025 Hi Joseph, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s ease of use, flexibility across web and app, and secure sign-in are helping your team work smoothly. We also love that our Support team has been there when you need them. Also, thank you for flagging the ability to recall your preferred mic/speaker on login. It's feedback like yours that helps fuel our improvements, so we'll definitely take note of this suggestion. If you ever have any questions or need assistance, we’re always here. Thanks again for choosing Aircall! Best, Aircall Marketing Team CB Christoph B. COO Hospitality Used the software for: 2+ years ### "Comprehensive solution for phone support" February 20, 2026 5.0 Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups). Pros Ability to integrate into contact center software; reliable phone management, recording across multiple devices; functionality for agents to queue, pause, re-assign, connect, get support etc.: extensive quality mgmt. for phone support Cons Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required Review Source Response from Aircall February 23, 2026 Hi Christoph, Thanks so much for the thoughtful review! We’re happy to hear that Aircall’s reliability, integrations, and quality management features are helping your team understand agent behavior and follow-ups. We also appreciate your note on phone-number flexibility and routing during expansions, as feedback like this helps us adjust and improve. In the meantime, our Support team is ready and happy to help with any questions you might have regarding this topic. If you have any other questions or need anything else, please don't hesitate to reach out. Thanks again! Best, Aircall Marketing Team SE Sean E. Client Services Manager Hospital & Health Care Used the software for: 1-2 years ### "Aircall Review" April 22, 2025 4.0 We are very happy with Aircall. The only slight issues come with contacting customer support which can sometimes take some time. Pros Integrates well with other software. Helpful to have a separate app for Android. Uses AI to help create custom messages and responses. Fast onboarding and setup process. Cons It can take quite a long time to get a response from customer support if you have an issue. Review Source Response from Aircall May 9, 2025 Hi Sean, and thank you for the positive review! I'm glad to hear you're getting good vlaue out of our integrations, AI tools, and that onboarding has been smooth for you. Also, thanks for your feedback regarding Support - I'll report this back to the team. Thanks again for the review and feel free to reach out if you ever have any questions or concerns! -Francis @ Aircall SP Simon P. Owner Director Outsourcing/Offshoring Used the software for: 2+ years ### "Good System, Terrible Service" March 13, 2025 1.0 Pros Good phone system and set up is easy but thats where it stops Cons Horrible Communication for a premium price Review Source RM Remco M. RevOps Specialist Management Consulting Used the software for: 1-2 years ### "Aircall: calling for service teams" March 11, 2025 4.0 Good overall experience with Aircall and also implementing is made easy Pros Ease of integrating with systems such as HubSpot and Salesforce. Also the general use, call routing, recording and automation is doing what it should do Cons No video conferencing software and AI possibilities are behind competition Review Source AM Aleksandra M. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Good experience for a CSM" October 24, 2024 4.0 I worked with Aircall for a few months as a CSM, calling from Poland to the UK and USA. It was mostly pleasant, as the sound was crisp, there was an app, and I was able to use it easily even tho I didnt have any previous experience with tools like that. Pros Easy to manage and assign regions/numbers to a person The analytics is very extensive but not available separately now (or on lower plans) Desktop app Cons Interruptions - while using the same number at the same time, sometimes calla were dropped Requires a lot of help from Aircall to be set up (but they are helpful) as small configuration options impact the ringing lenght etc SMS interface a bit clunky, doesnt recognize landline unless the SMS has already been sent Review Source VR Verified Reviewer Customer Service Representative Retail Used the software for: 1-2 years ### "simple and straightforward ... dare I say basic?" June 14, 2021 5.0 Loved it but at times felt like I was "playing" customer service rep rather than actually having a big girls or boys ob Pros It was incredibly simple to use. Literally log in … credential … short tutorial and you're up and running ... easily scalable quickly and to the masses. Very fast learning curve = Aircall was the least time consuming aspect of my nearly 2 week self guided onboarding/orientation Cons Almost too simple... although easy to use right out of the proverbial box the software at times seemed a little elementary and childish with underwhelming features that seem easy to knock of out the park. I feel t his could have been a result of amazon's attempted to easy their way into the logistics sector despite quietly being the forefront this whole time. Review Source LG Lennie G. Sales Development Representative Information Technology and Services Used the software for: 6-12 months ### "Aircall a great VOIP calling products " April 29, 2022 4.0 We started by using the 14 day free trial which was extended for an additional week upon request. The free trial was impressive and we very quickly saw the value of Aircall and what it would bring to our outbound sales. The integration was extremely simple, with full tracking available through our CRM. Call quality is very good, their can be issues at times when bandwidth or connectivity slows down. Aircall increased our call hit rate and the ability to switch outbound numbers at no cost has also been very valuable. Pros Integration was quick and easy. Adding users and new outbound numbers is simple and efficient. Good calling quality and excellent customer support. Cons It is not customizable meaning that certain specific customizations are not possible or available, for example the ability to pre-record a message to leave automatically when receiving a voice mail. Review Source Response from Aircall May 6, 2022 Hi Lennie, Thank you for taking the time to share such valuable feedback with our teams! So wonderful to hear you are benefiting from our App Marketplace and the outbound calling features. Regarding customizations, keep an eye out for news and updates using the link below for our latest improvements. https://help.aircall.io/en/articles/3819519-news-updates Best, Leslie from Aircall Aman K. Researcher Chemicals Used the software for: 1-2 years ### "Aircall is a cloud-based phone system with advanced call center features and easy integration with p" February 20, 2023 4.0 Aircall is a highly regarded phone system that is known for being comprehensive and easy to use. Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While some I have reported call quality issues and limited customization options, many businesses still find Aircall to be a useful tool for managing their calls. In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their customer service and improving their workflows. Pros According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service. Cons I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable Review Source Response from Aircall February 27, 2023 Hi Aman, thank you for sharing your feedback with us! It sounds like you are using Aircall to improve your customer service, and it's working. Great to hear! We're also pleased that you are installing our integrations as well. You mentioned that you sometimes have issues with the setup of these integrations, so we'd love to help you there. You can find a lot of the answers you're looking for on our Knowledge Base (here: help.aircall.io) but if you ever need more help, please do not hesitate to contact our Support team (here: support.aircall.io). Call quality can be a tricky problem to tackle, but there are usually many fixes that you can employ. I highly recommend running a Network Diagnostics test on your users' devices to figure out what the issues might be: https://help.aircall.io/en/articles/4778206-network-diagnostics-panel And, of course, you can reach out to our Support team if you need further assistance. Thanks again for your review! - Max from Aircall AT Anurag T. Senior Technical Support Specialist Telecommunications Used the software for: 6-12 months ### "Great experience " February 28, 2023 5.0 The overall experience is really good. It’s very user friendly and very easy to use and understand the functionality of a particular feature Pros Whisper feature of this software is amazing it’s really helps alot and make the user experience better Cons One feature can be added in this software like if we receive any incoming calls it should ring first to that person wait time is longer than others Review Source Response from Aircall March 9, 2023 Hi Anurag, thank you for your positive review! It's great to hear how helpful Aircall's Coaching feature has been for your team. Regarding your feedback on call routing options, we completely agree and are happy to share that it's available. ���� You can learn more here: https://help.aircall.io/en/articles/5798761-longest-idle-time. Hope this helps! IP Ian P. Principal Account Executive Security and Investigations Used the software for: 6-12 months ### "Not Terrible, but Not Gamechanging" October 23, 2019 3.0 My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book. Pros What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front. Cons What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool. Review Source CL Cory L. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Scam Company - Stole $10,000 From Our Company" May 25, 2023 1.0 Our experience with Aircall, a VoIP company, was nothing short of a disaster. After paying $10,000 for an account that we never got to use due to a delay in training and porting of numbers, we were left without the service we needed and with no way to recover our funds.We were told that we'd have features we requested to find out after signing the contract, that these were features they'd possibly have down the road and not something they had at the moment.Training kept getting pushed back due to changes that would have to be made to the account to attempt to have it work for our company, to find that we couldn't get the account to where we needed, so we canceled the port. We never got to use AirCall, yet we were charged $10,000 and were almost charged ANOTHER $10,000 since it was about to be our 2nd month after signing the contract due to the pushbacks of training and porting.We canceled the contract as soon as possible to avoid getting charged again, but we were told there was no way they could refund the original amount due to company policy.Aircall essentially stole our money, leaving us empty-handed and without the service we paid for. We want to protect companies from Aircall preying on their misfortune. After setting up over 20+ software for our company, we have never experienced something like this before.We strongly caution anyone considering Aircall as their VoIP provider. Their lack of accountability and blatant theft makes them an unreliable and untrustw Pros They were very nice up front, just to find out everything told was a lie after signing the contract. Cons Nothing they said was true, they just say it to have you sign a contract. Review Source CC Caitlin C. Marketing Financial Services Used the software for: Less than 6 months ### "Do not recommend at all " October 6, 2021 1.0 horrible Pros interface looked nice, the call recording function was useful Cons Where do we begin? Aircall has been nothing but a headache for us. PRODUCT: - Quality call is SO poor. To the point we just gave up on using the application. Calls would drop out and our customers would complain they could not hear us at all. There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it was blamed on our internet. The speed tests they made us do proved our internet was perfectly fine. We use our internet for video calling daily and never have an issue. We have now been using Ring Central, which is also dependent on internet, and according to our users the difference is aboslutely shocking. We have not experienced any call quality issues with them, and they have a really good analytics section showing us the quality of each call. Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime was that it was our internet problem. - The mobile app lacks so many features. To answer a call you must answer through the aircall app. On ringcentral, if a call comes through on our phone, we can answer straight away through ringcentral without needing to press onto the app. - The dashboard had so many glitches. It could not even display the correct time we were making calls. I took this up multiple times with support and for weeks was told it was still being fixed. Integration with our CRM just did not work, our contacts never showed up on our dash Review Source Response from Aircall October 12, 2021 Hi Caitlin, Thank you for sharing your candid feedback. We're very sorry to hear that you experienced issues while using our product and working with our teams. Aircall prides itself on bringing its customers the power of voice, and we appreciate that you shared yours with us. Our Product and Tech Teams are focusing on a number of areas in the next year to improve our customer experience including enhanced iOS and Android apps, a redesigned dashboard, and continuous infrastructure improvement to ensure highest call quality and reliability. We hope that we can help resolve this issues with you. Please don't hesitate to reach out to your Account Manager with any questions you may have. - Leslie VR Verified Reviewer Customer Success Team Lead Information Technology and Services Used the software for: 2+ years ### "Aircall Feedback" February 13, 2022 5.0 Overall I am happy Pros It is easy to use, effective. I like the recording part more, as it gives me a great chance to monitor my CMSs' calls and make the needed improvements, develop phone call quality guidelines to reach out to the Joomag quality support. Cons Customer support, as it takes pretty long to receive the needed assistance. Review Source Response from Aircall February 15, 2022 Thank you so much for sharing such great comments with us! This made our day :) We hope you continue to enjoy Aircall for years to come. If you ever need anything more from us, just let us know! - Cheers, Max from Aircall TM Tarique M. Hiring Associate Human Resources Used the software for: 6-12 months ### "From Good to Better" December 28, 2022 5.0 We are calling and texting. Pros The layout.It is compact and you can get all the features in one place. Cons The message section is not at all helpful in sorting the text.There are 2 options in the HISTORY section.i) Calls and ii) MessagesThe calls section has the Filter Option enabled, which allows sorting by date, teammates, call type, number, and tags.ii) MessagesThis section gets greyed out hence you are not able to search.I deal with different Clients, and the tool has no option to sort the text as it does on calls Review Source Response from Aircall January 6, 2023 Hi Tarique, thank you for taking the time to share your feedback with us! We value your input as we are always looking for ways to improve ���� If you have any questions regarding product updates, please don't hesitate to reach out to your dedicated Customer Success Manager to learn more. - Leslie from Aircall KP Karan P. Associate Computer Software Used the software for: 1-2 years ### "Aircall has saved us an insane amount of time handling customer calls!" August 31, 2022 5.0 Great platform to use if you have an in-house sales team selling & interacting with customers across the globe. Pros The ease of use with Aircall has helped us move from regular phone calls (across multiple devices) to handling everything on a platform. Helped us keep track of every call and the notes for us to refer back to in times of need. The recording quality is incredible, we leverage this for our internal training and audit activities. The CRM integrations provided are top-notch and save a lot of time for every user. Cons The pricing is on the higher side compared to the rest of the tools that offer similar features. The mobile app is not as user-friendly as the web app, there is a lot of scope for improvement. Review Source Response from Aircall September 8, 2022 Hi Karan, thank you so much for your review! We're glad you're enjoying our notes, recording, and CRM sync features. Our mobile app will only get better as we have some of our best developers working hard on improvement projects as we speak! If you see room for improvement, please don't hesitate to let your account manager know. Cheers! - Max from Aircall AG Alex G. CEO Hospitality Used the software for: 1-2 years ### "Deceptive business practices. Non-existant support. " May 1, 2023 1.0 Pros Looks good on the surface, but they employ incredibly deceptive business practices with respect to phone numbers purchases. Cons Their support is non-existent, and incompetent. Only their sales team will pick up a call. Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no human will return emails/calls. Stay far far away from this deceptive business. Review Source Response from Aircall May 22, 2023 Hi Alex, thank you for taking the time to write this review. We're sorry to hear about the issues with your phone numbers and we'd love to help... When you can, please submit a ticket to us at support.aircall.io so we can locate your Aircall account details and assist further. Expect an update here soon. Thank you for your patience and understanding. - Anthony from Aircall Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.