--- title: "Aircall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Aircall Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/184709/Aircall/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Aircall Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Aircall ## What is Aircall? Aircall is a cloud-based business phone and call center platform that brings voice, SMS, and WhatsApp into one shared workspace. Sales and support teams use it to manage high volumes of customer conversations while keeping their CRM and helpdesk tools in sync automatically. Core features include smart call routing, IVR, call recording, power dialer, live monitoring, and a shared inbox with full conversation history across channels. Over 250 native integrations connect with tools like Salesforce, HubSpot, and Zendesk, with automatic call logging after every interaction. AI tools handle inbound calls and messages around the clock, generate call summaries, score calls, and surface real-time coaching prompts for agents during live conversations. Aircall suits SMB and mid-market sales teams, customer support teams, and revenue operations roles across healthcare, SaaS, professional services, and marketing agencies. A minimum of three licenses is required. ## What is Aircall used for? [Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Recognitions Shortlist Overall rating Based on 473 user reviews Reviews sentiment Positive 83% Neutral 9% Negative 8% Pros & cons Intuitive and simple interface Seamless CRM and app connections Frequent technical glitches Disruptive call management limitations Starting price $40 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - VoIP / 2026 - Auto Dialer / 2025 - Call Recording / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Aircall alternatives Highest Rated [4.8 (338)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) ## FAQs about Aircall Overview ### What problems does Aircall solve? Aircall solves fragmented business calling and manual CRM updates by routing inbound calls, logging recordings, notes, and call outcomes directly to customer records. It helps sales, support, and remote teams assign follow-ups, transfer callers, monitor agent conversations, and use analytics to schedule coverage and coach performance without exposing personal phone numbers. Answer based on 317 reviews Overview ### Which roles and teams benefit most from Aircall? Aircall is most used by sales, account management, and customer success teams that handle high volumes of client calls, follow-ups, and handoffs. Support specialists manage service conversations, while sales leaders and executives monitor call activity, coach teams, and maintain visibility into customer-facing operations. Answer based on 445 reviews Overview ### What company size and industries is Aircall built for? Aircall is designed for small to midsize businesses, with small businesses representing 78% of reviewers, especially in computer software (11%). Its stated audience includes healthcare, SaaS, professional services, financial services, and marketing agencies; reviewer data also shows adoption in IT services (8%) and internet companies (7%). Answer based on 466 reviews Features and Usability ### What are the key features of Aircall? Aircall includes call recording and call monitoring for reviewing conversations and supporting training, alongside automatic call logging and call center management for tracking past calls. Its call routing, IVR, automatic call distribution, and queue management direct incoming calls to appropriate teams, while computer telephony integration supports calling through desktop, mobile, and browser apps. Answer based on 60 reviews Pricing ### How much does it cost and what fees or limitations are included? Aircall offers the Essentials plan at $40 per month and Professional at 70 per month, with a free trial available. Essentials includes call recording, SMS, IVR, and unlimited inbound calls excluding toll-free calls; Professional adds analytics, Power Dialer, and live monitoring. Reviewers report mixed value, citing high per-user costs and paid analytics add-ons. Answer based on 55 reviews Integrations ### Which third-party tools and platforms does Aircall integrate with? Aircall integrates with over 30 third-party tools, including Pipedrive, HubSpot CRM, Salesforce Sales Cloud, Front, Make, Microsoft Teams, and Zendesk Suite. Its CRM and support integrations can log calls, sync contacts, display caller history, and support call-related notes and records within connected platforms. Answer based on 121 reviews Getting Started and Support ### How easy is it to onboard and train a team on Aircall? Aircall is generally quick for agents and other nontechnical users to learn, with reviewers describing short tutorials, minimal configuration, and effective use within minutes. Training is available through live online sessions, webinars, documentation, and videos. Administrators may need more time for monitoring-page setup, number porting, and account configurations. Answer based on 10 reviews Getting Started and Support ### What customer support options does Aircall offer, and how do users rate the experience? Aircall offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representatives, and chat. Users often describe support as friendly, helpful, and quick to resolve routine issues. However, others report slow responses, limited help with technical or billing problems, and frustrating follow-up delays. Answer based on 112 reviews Call management ### How well does Aircall handle business calls? Aircall manages business calls with routing, queues, transfers, recordings, call logs, and click-to-dial tools. Sales and customer support teams value its CRM connections, shared visibility, and remote calling features. Some users report dropped calls, delayed notifications, or quality problems on weaker internet connections, so network reliability remains important. Answer based on 201 reviews ## Who uses Aircall? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple interface 99% positive reviews out of 92 Most reviewers indicate ease of use allows rapid adoption, minimal training, and smooth daily operations. Frequent technical glitches 76% negative reviews out of 58 Most users comment on recurring bugs, app crashes, and inconsistent performance affecting reliability and daily use. Eric N. BDR, 51 - 200 employees. "Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely." Seamless CRM and app connections 92% positive reviews out of 76 Most reviewers describe integrations as straightforward, enabling efficient syncing with CRMs and productivity tools. Yoel G. Sales Manager, 51 - 200 employees. "The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot." Disruptive call management limitations 81% negative reviews out of 26 Most reviewers indicate call handling problems like dropped calls, abrupt service interruptions, and limited hold features. Fast and supportive onboarding 92% positive reviews out of 25 Most reviewers report onboarding is quick, with helpful support and easy deployment for new team members. Inflexible and unclear billing 91% negative reviews out of 23 Most users report billing issues include unexpected charges, poor refund policies, and lack of contract flexibility. Peter W. CEO, 11 - 50 employees. "We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive check-in from Aircall to flag the mismatch." ## Features AI summary Based on 1,873 Contact Center reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Aircall supports all three features that reviewers rate most highly: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities help businesses stay reachable from anywhere, capture important messages, and direct calls to the right person or team, allowing teams to respond faster and manage customer conversations more efficiently. Mobile Access 4.3 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 3.9 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Caller ID 4.3 (13) 46.15% of 13 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 3.9 (23) 73.91% of 23 reviewers that rated this feature as important or highly important Transfers live calls to other agents Alerts/Notifications 4.1 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Recording 4.4 (94) 67.02% of 94 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Aircall 96 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assignment Management: Assign issues and tasks based on availability or required skills - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Employee Activity Monitoring: Monitor and track what your employees are doing - File Transfer: Move files across different systems or networks - For Nonprofits: Software specialized for non-profit organizations - Fundraising Management: Activities related to raising money for a specific cause - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Prioritization: Arrange tasks based on the level of priority or urgency - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Softphone: Use your computer as a phone device to make calls over the internet - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.1 (418) 4.1 Based on 418 reviews ## Pricing Value for money 3.9 (340) Free Trial [View pricing plan details](https://www.capterra.com/p/184709/Aircall/pricing/) Essentials $40.00 Flat Rate,Per Month It includes: - 50+ Integrations and API Access - Call Recording - Click-to-Dial - IVR - Phone Support - Send and Receive SMS - Unlimited Inbound Calls (Toll-Free Excluded) - Voicemail Professional $70.00 Flat Rate,Per Month It includes: - Advanced Analytics and Reporting - Advanced Sales Features Including Power Dialer - Advanced Support Features Including Queue Call Back - Call Tagging & Dispositioning - Dedicated Account Manager - IVR - Live Call Monitoring - Phone Support - Send and Receive SMS\*\* - Unlimited Inbound Calls (Toll-Free Excluded) Custom Custom Quote Available It includes: - Access to API Developer Support - Advanced Analytics and Reporting - Call Tagging & Dispositioning - Custom Analytics - Custom Onboarding - Dedicated Account Manager - Live Call Monitoring - Phone Support - Salesforce Integration - Service-Level Agreement (SLA) - Unlimited Outbound Calls\* Value for money 3.9 (340) 3.9 Based on 340 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Fin](https://www.capterra.com/p/10031266/Fin/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (363) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (363) 4.0 Based on 363 reviews ## User reviews Overall rating 4.2 Based on 473 reviews Filter by rating Counts reflect reviews available in this feed. 5(253) 4(139) 3(42) 2(6) 1(33) Mentioned topic Recent reviews first, then most helpful Kate L. Mobilisation Coordinator Used the software for: 1-3 years ### "Easily Call Candidates Anywhere, Even Outside Your Region" 5.0 November 13, 2026 I can call candidates or people right away, it helps me communicate easily Pros you can easily call candidates or people outside your region Cons its slow loading and sometimes downtime. Makonnen A. ### "Appels faciles et retranscrits, synchronisation CRM perfectible" 5.0 November 13, 2026 Aircall me permet d'enregistrer mes appels et de garder une trace de ce que je dis à mes clients. Je peux aussi appeler depuis mon ordinateur portable, pas seulement depuis mon téléphone, et utiliser Aircall sur différents appareils. Pros J’apprécie qu’Aircall soit intuitif et facile à utiliser, même si je débute. J’aime pouvoir enregistrer mes appels et garder une trace de ce que j’ai dit à mes clients. Je peux aussi appeler depuis mon ordinateur portable et utiliser l’application sur différents appareils. La retranscription des appels m’aide à voir ce que j’ai bien dit et ce que j’aurais pu mieux dire. Cons La synchronisation avec mes autres outils CRM ne fonctionne pas très bien et prend parfois du temps. Andrea C. LLM Senior Reviewer Used the software for: 3-5 years ### "Easy Call Management, but Some Calls Go Missing" 5.0 November 11, 2026 I can make outbound calls with one click, easily look up all my calls and missed calls, and manage my daily calls. Pros I find it easy to make outbound calls with one click and to find missed calls. I can easily review calls and manage my daily calls. I can call directly from Salesforce, and the initial setup was extremely easy for us. Cons Sometimes I can’t find all the calls I handled during the day, and some calls are missed. I don’t know why. Johnny P. Enterprise SDR ### "Fast, Effortless Calling with Room to Improve Contact Integrations" 5.0 November 5, 2026 I use Aircall to transcribe my conversations and dial continuously throughout the day. I can see exactly what was said, evaluate conversations to improve in the future, and refer back to them when I call someone again. Pros I like that Aircall transcribes my conversations and lets me dial continuously throughout the day. It’s easy, simple, quick, and efficient. The transcripts let me see exactly what was said, evaluate conversations to help me improve in the future, and refer back to them when I call someone again. The initial setup was very simple and quick, and I couldn’t fault it. Cons I’d like Aircall to link to contact details through LinkedIn and email more efficiently, and let me access people’s social profiles and other details. CE CEO CEO Used the software for: Less than 1 year ### "Aircall crashes & burns" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 27, 2026 Run, don't walk away from aircall. They did not disclose their fees and what is worse, I didn't receive one new client for my efforts. Pros I can't think of any. Absolute waste of time & money. These people misrepresented both the value & cost of their services. Cons I often say "You can shear the sheep over & over again but you can only cut it's throat once." That said, it's clear to me now that Aircall is in the throat-cutting business. I signed up for an outbound campaign service and agreed to pay $300 for 3 months. What they never disclosed and I never agreed to was added billing charges for outbound calls. I am now almost $2000 in the hole with not one positive outcome from my sales campaign. I would never have signed up with this company if I had bothered to read the other negative reviews here. Do yourself a favor and run, not walk away, from this company. You'll thank me later. EA Executive Assistant Executive Assistant Used the software for: 1-3 years ### "Exceptional CRM Integration Hindered by High Costs and Seat Minimums" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2026 Aircall delivers a premium, highly efficient experience for B2B sales and support teams heavily reliant on CRM automation. However, its value proposition hinges on whether your organization is willing to pay higher seat costs for integration polish rather than seeking an all-in-one phone-and-video bundle. Pros What makes Aircall exceptional is its best-in-class, frictionless CRM integration ecosystem. The app embeds seamlessly into platforms like Salesforce, HubSpot, Zendesk, and Pipedrive. When a call comes in, the automatic contact pop-up instantly displays the caller’s past history, while call recordings, disposition tags, and AI summaries are logged automatically without leaving the CRM window. This eliminates manual data entry and dramatically increases rep productivity. Cons aggressive pricing model, strict seat minimums, and heavy feature gating. Enforcing a mandatory 3-license minimum makes it unnecessarily expensive for small teams, while essential tools like Salesforce integrations, live call monitoring, power dialers, and AI summaries are locked behind higher tiers or paid add-ons. BD Business Development Specialist Business Development Specialist Used the software for: Less than 1 year ### "Strong tool for small and early stage sales teams." 3.0 July 29, 2026 I find Aircall to be a simple and easy to use beginner tool for getting into outbound sales. As these systems and teams mature, they will likely need to upgrade to another system, but Aircall is unobtrusive and can work in most systems, so it won't ask you to build a complex workflow around it. Pros I enjoyed the compatibility of the browser extension, and range of use across multiple devices. Aircall is easy to learn and to integrate with existing workflows for the early stages of building an outbound sales team. Cons I felt that Aircall's capabilities were limited compared to other outbound calling services I have used before. Sequencing was limited and the ability to run several calls simultaneously is necessary for high volume outreach. Dr. Peter W. CEO Used the software for: 3-5 years ### "Reliable calling, but rigid contracts and hidden costs at renewal" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 24, 2026 The core product did its job and supported real revenue outcomes for us. But the relationship was undermined by opaque plan terms, no proactive account management, and rigid, inflexible offboarding — getting any accommodation required direct escalation rather than being offered as standard practice. We're moving to a different provider mainly because of this lack of flexibility around contracts, not the calling product itself. Pros Call quality and day-to-day functionality were reliable, and outbound calling through the platform helped us close real business — we can trace concrete deals directly to outreach done via Aircall. Cons Contract and billing flexibility is poor. We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive check-in from Aircall to flag the mismatch. We were also forced into two separate unwanted full-price contract extensions: once from a missed cancellation deadline with zero flexibility offered, and again when porting our number out to a new provider required a full extra month at full price, with no reduced or number-only option available. CS Customer Support Specialist Customer Support Specialist Used the software for: 1-3 years ### "Make calls on Air" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 July 20, 2026 Aircall made it easy to keep track of productivity and to hold agents accountable. Being able to listen to calls to see what information was provided to clients was extremely useful and helpful. Although, sometimes experiencing issues with connectivity had us missing a lot of calls, we were able to call clients back because of the call log in the workspace. Pros It was an easy move for my employer to make and the workspace to see calls received by agents, assigned calls to you, and missed calls made it easy for everyone to keep track of what needed attention. You can also listen to calls other agents had this was very useful to clear up any misunderstandings or misinformation by agents. Cons We experienced a lot of connectivity issues, and sometimes calls wouldn't come through at all. The call log in the work space area still l listed those missed calls. OS OSS OSS Used the software for: 1-3 years ### "Helpful for Privacy, but Reliability Needs Improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 9, 2026 My overall experience with Aircall has been mixed. I really appreciate the privacy it gives me by masking my personal phone number, and that is one of the biggest reasons I value the app. At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has not always felt intuitive. Overall, it serves an important purpose, but the experience would be much better with stronger consistency and usability. Pros What I liked most about Aircall is that it allows me to make and receive work-related calls without using my personal phone number. That added layer of privacy is a big benefit and makes it much easier to keep work communication separate from my personal life. It has been especially useful for maintaining that boundary while still staying accessible. Cons What I liked least about Aircall is the inconsistency. Calls can drop, notifications are sometimes missed, and that makes it harder to rely on when communication needs to be seamless. It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should. [View all Reviews](https://www.capterra.com/p/184709/Aircall/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs Aircall](https://www.capterra.com/compare/169627-184709/RingOver-vs-Aircall)[Convoso vs Aircall](https://www.capterra.com/compare/76768-184709/Cloud-Predictive-Dialer-vs-Aircall)[DialedIn CCaaS vs Aircall](https://www.capterra.com/compare/29589-184709/CallCenterNOW-vs-Aircall)[Readymode vs Aircall](https://www.capterra.com/compare/136728-184709/Readymode-vs-Aircall)[Nextiva vs Aircall](https://www.capterra.com/compare/175788-184709/Nextiva-vs-Aircall)[LiveAgent vs Aircall](https://www.capterra.com/compare/102188-184709/LiveAgent-vs-Aircall)[CallHippo vs Aircall](https://www.capterra.com/compare/159578-184709/CallHippo-vs-Aircall)[Five9 vs Aircall](https://www.capterra.com/compare/132405-184709/Five9-vs-Aircall)[JustCall vs Aircall](https://www.capterra.com/compare/157853-184709/JustCall-vs-Aircall)[3CX vs Aircall](https://www.capterra.com/compare/158704-184709/3CX-vs-Aircall) [Squaretalk vs Aircall](https://www.capterra.com/compare/184709-219046/Aircall-vs-Squaretalk-Matrix)[Zendesk Suite vs Aircall](https://www.capterra.com/compare/164283-184709/Zendesk-vs-Aircall)[Genesys Cloud CX vs Aircall](https://www.capterra.com/compare/179417-184709/Genesys-Cloud-vs-Aircall)[Bitrix24 vs Aircall](https://www.capterra.com/compare/113540-184709/Bitrix24-vs-Aircall)[Dialpad Connect vs Aircall](https://www.capterra.com/compare/184709-190976/Aircall-vs-Dialpad-Sell)[Kixie PowerCall & SMS vs Aircall](https://www.capterra.com/compare/135636-184709/Kixie-PowerCall-vs-Aircall)[Twilio vs Aircall](https://www.capterra.com/compare/180158-184709/Twilio-Communications-Platform-vs-Aircall)[CTM vs Aircall](https://www.capterra.com/compare/152004-184709/Call-tracking-software-vs-Aircall)[NiCE CXone vs Aircall](https://www.capterra.com/compare/134775-184709/inContact-Call-Center-Software-vs-Aircall)