--- title: "Zenduty Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zenduty Software - reviews, pricing plans, popular comparisons to other Productivity products and more." source_url: "https://www.capterra.com/p/184740/Zenduty/" page_type: "product" language: "en" --- # Zenduty Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Zenduty ## What is Zenduty? Zenduty is an end-to-end incident and on-call management solution. Zenduty provides cross-channel(Email, Phone, SMS, Slack, MS Teams) alerts to your team whenever your services encounter any downtime. Main features include flexible on-call scheduling, intelligent context, advanced alert routing, incident command framework and response automation. Zenduty helps your team preempt, minimize, resolve downtime, meet your SLAs and keep your customers happy with your products and services. ## What is Zenduty used for? [Productivity](https://www.capterra.com/productivity-software/)[Incident Management](https://www.capterra.com/incident-management-software/)[Server Management](https://www.capterra.com/server-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zenduty?[Manage this product listing](https://www.g2.com/products/yellowant/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zenduty 0.0 VS. [4.7 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting Price $5 Flat Rate, Per Month Starting Price $10 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (363) Value For Money 0.0 (0) Value For Money 4.5 (306) Customer Service 0.0 (0) Customer Service 4.5 (299) ## Zenduty alternatives [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [4.6 (368)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) [4.6 (221)](https://www.capterra.com/p/125693/PagerDuty/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/125693/PagerDuty/) [New Relic](https://www.capterra.com/p/118128/New-Relic/) [4.5 (199)](https://www.capterra.com/p/118128/New-Relic/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/118128/New-Relic/) ## FAQs about Zenduty Overview ### What company size and specific industries is Zenduty built for? Zenduty is designed for small, mid-sized, and enterprise teams in site reliability engineering, network operations, ITOps, support, and DevOps. It fits organizations that need to formalize incident response, improve uptime, and meet service-level agreements across technology operations. Features and Usability ### What are the key features of Zenduty? Zenduty offers incident management and monitoring, plus real-time notifications, alerts/notifications, and dashboards for tracking issues. It also includes audit trail, access controls/permissions, reporting/analytics, ticket management, knowledge management, and SLA management. Additional features cover server monitoring, event logs, availability testing, and uptime reporting. Getting Started and Support ### What training and onboarding options does Zenduty offer? Zenduty provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide self-paced demonstrations. Getting Started and Support ### What customer support options does Zenduty offer? Zenduty offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available here, so user experience details like response times, helpfulness, or common frustrations cannot be confirmed from the provided data. ## Features AI summary Based on 5,645 Productivity reviews Capterra data shows that buyers of IT Management software rank the following features as their top priorities: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Remote Monitoring & Management** (**47%**) Zenduty supports **Real-Time Monitoring**, which helps teams track system activity as issues happen. However, it does not offer **Patch Management** or **Remote Monitoring & Management**. Instead, it includes other features that reviewers also rate as important, such as **Real-Time Notifications** (**43%**) and **Access Controls/Permissions** (**39%**), helping businesses respond faster to incidents and manage user access with more control. Access Controls/Permissions Define levels of authorization for access to specific files or systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audit Trail A record of all activities within the system, including user access, changes made, etc. Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Capacity Planning Determine and plan production capacity based on changing demands Corrective and Preventive Actions (CAPA) Investigate and take action at root cause or error in processes to prevent recurring issues Zenduty 33 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Capacity Planning: Determine and plan production capacity based on changing demands - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - CPU Monitoring: Monitor performance details involving CPU/memory utilization - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Investigation Management: Oversee people and resources to carry out an investigation - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - OSHA Compliance: Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Task Management: Create, manage and track all task activities and progression - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Virtual Machine Monitoring: Track and manage virtual machines (VMs) running on physical host machines --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $5.00 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.