# MONEI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MONEI the right Payment Processing solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184775/MONEI/reviews --- MONEI 4.4 (14) [View alternatives](https://www.capterra.com/p/184775/MONEI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MONEI Ease of use 4.3 Customer Service 4.2 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Javier H. Marketing Manager Apparel & Fashion Used the software for: 1-2 years ### "Perfect provider for fast reception of your money" May 1, 2019 5.0 We started to use MONEI because Stripe takes more than a week to send you the money that your customers are paying, while MONEI takes only 24 hours. We are very satisfied with the service and will keep supporting it. Good work guys! Pros Money is received in 24 hours, in comparison to Stripe where it takes more than a week Cons Nothing, everything worked smoothly from day 1. It would be great, however, to have Apple Pay. Review Source Response from MoonMail May 8, 2019 Thanks! MK Mohammad K. Founder Retail Used the software for: 1-2 years ### "Better than most processing services I've used" May 1, 2019 5.0 Pros Very open online tool where I can see all my recent transactions and the deposits are very quick as well. Cons The layout of the online system, I believe it'll be better in the future with the features MONEI offers. Review Source Response from MoonMail May 8, 2019 Thanks! DS David S. Founder Consumer Goods Used the software for: Less than 6 months ### "David Sanchis OPINION" December 5, 2019 3.0 Pros It works! I am sorry but there is nothing really I like most. Cons I can not see the transactions when clients buy right now. It is not working properly. It is basic for us that when we received an order in our site, we can access MONEI and confirm that payment has been done and it is OK and there no problem or fraud. This is basic for us and it is not working!! 😡 Reason for choosing MONEI My marketing Agency suggested it Review Source JL Juan L. Director Internet Used the software for: 6-12 months ### "Monei" May 3, 2019 5.0 Monei is helping the payments side of my business. Experience is being very good. No errors or problems up until today. Pros The Product is very easy to use. It also has a very good pricing. Cons Time for approval was very short. A representative was in communications with during the process. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing MONEI Customer Service and Approval Process. Review Source Response from MoonMail May 8, 2019 Thanks! MA MAJED A. Manager Luxury Goods & Jewelry Used the software for: I used a free trial ### "Jewelry and accessories store" December 13, 2019 5.0 Pros Easy is not complicated .Clear, meets the customer's need, and responsive Cons There is nothing I didn't like about it yet Review Source VR Verified Reviewer CFO Banking Used the software for: 2+ years ### "Great Software" May 1, 2019 5.0 Pros It's easy to use. Super user friendly. Can navigate straight away. Cons The colors of the interface and maybe how basic it is. Review Source Response from MoonMail May 8, 2019 Thanks! AK Ahmed K. Founder Apparel & Fashion Used the software for: 6-12 months ### "Monei to store integration" April 23, 2019 3.0 The idea and the rates and the speed in which transfers are made is great but customer support and reliability are a weak point Pros That it integrates with my cart platform and my bank Cons That for no reason it stops working and customers can’t buy and you don’t know why you are losing sales till you find out and when you do customer service is not there to assist you. Review Source Response from MoonMail May 8, 2019 Thanks! VR Verified Reviewer Reseller E-Learning Used the software for: Less than 6 months ### "Keep it up !" May 1, 2019 5.0 Everything amazing Pros software ease to use. A solution to any professional. Keep it up ! Cons Ram using. And CPU consuming. I think less graphic on the program would resolv it Review Source Response from MoonMail May 8, 2019 Thanks! MA Mehmet A. CEO Computer Software Used the software for: Less than 6 months ### "Super Price" May 2, 2019 5.0 It's so easy to start. Pros Other payment gateways have very high fee rates. Without Monei, we have to pay high fees. I am so happy Monei is exist. I hope it will be available worldwide. Cons Marketplace solution isn't available yet. Review Source Response from MoonMail May 8, 2019 Thanks! HS Howard S. it diretor Computer & Network Security Used the software for: I used a free trial ### "A++" May 4, 2019 5.0 Pros Ease of use and i am very very satisfied Cons The price is a little high for the product. Review Source Response from MoonMail May 8, 2019 Thanks! JF Johel F. ceo Apparel & Fashion Used the software for: I used a free trial ### "Complicated Payment Gateway" May 1, 2019 1.0 Disaster, support team took between 5 to 7 days to reply when applying for the account. The onboarding process can take up weeks and they will probably deny your business for nonsense reasons. AVOID Pros Absolutely nothing Cons everything Review Source CH Carron H. Owner Alternative Medicine Used the software for: Less than 6 months ### "Great" May 3, 2019 5.0 This company really know what they are doing in this industry Pros Everything made sense. Very easy to navigate Cons Really nothing. They have all you need to get going Review Source Response from MoonMail July 29, 2019 thanks! VR Verified Reviewer E-commerce Online Media Used the software for: Less than 6 months ### "Payment platform" April 23, 2019 4.0 Payment solution Pros Easy to integrate with Shopify and e-commerce Cons Not available for all categories, and customer care did not give clear guidelines Review Source Response from MoonMail May 8, 2019 Thanks! JA Joel A. Sales Marketing and Advertising Used the software for: Less than 6 months ### "Great, but every company can improve" April 23, 2019 5.0 I Love it, but there's always room for improvements Pros Ease of use and all the functionalities. Cons Can be faster and be more informative with news. Review Source Response from MoonMail May 8, 2019 Thanks! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.