SP Marketplace

SP Customer Service


Who Uses This Software?

Small to medium sized businesses. As well as enterprise companies.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $149.00/month
  • Pricing Details
    Starting at $99 + 1 per user per month, with a 50 employee minimum
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • SP Marketplace
  • www.spmarketplace.com/
  • Founded 2011
  • United States

About SP Customer Service

SP Customer Service turns Office 365 and SharePoint into a next generation portal for full-featured customer service and support application. Improve service levels by providing a robust yet easy to use customer ticketing system, and save on support costs by allowing your customers to access self-service functions in the customer portal. Options for a product catalog, and tracking products within the customer is provided. Cross links with SP CRM application as well.


SP Customer Service Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

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