# Groop Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Groop Software - reviews, pricing plans, popular comparisons to other Membership Management products and more.

Source: https://www.capterra.com/p/184899/Groop

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# 

 Groop Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Groop

## What is Groop?

Groop speeds up and eases workflow and safeguards all Groop members. But we go a step further. We break down barriers and allow people to connect, communicate, take part and be counted. When setting up a group, club or project you will face complex issues and challenges. Groop knows the problems and can support volunteers and staff to tackle them. We're combating loneliness, poverty, mental health and obesity by enabling all members to belong and socialise in a safe environment.

## What is Groop used for?

[Volunteer Management](https://www.capterra.com/volunteer-management-software/)[Club Management](https://www.capterra.com/club-management-software/)[Community](https://www.capterra.com/community-software/)

Overall rating

Based on 12 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£20

Per Feature, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Groop

4.5 (12)

VS.

[4.4 (555)](https://www.capterra.com/p/76116/WildApricot/reviews/)

Starting Price

£20

Per Feature, Per Month

Starting Price

$63

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (12)

Ease Of Use

4.2 (541)

Value For Money

4.5 (10)

Value For Money

4.3 (373)

Customer Service

4.9 (12)

Customer Service

4.4 (492)

## Groop alternatives

[4.2 (515)](https://www.capterra.com/p/42550/ClubExpress/reviews/)

Starting price

$0.42

Per User, Per Month

[4.5 (166)](https://www.capterra.com/p/268006/Daxko-Operations/reviews/)

Starting price

Contact vendor for pricing

[4.9 (82)](https://www.capterra.com/p/276323/Cheddar-Up/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.9 (151)](https://www.capterra.com/p/140805/ToucanTech/reviews/)

Starting price

$8000.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Assignment Management

Assign issues and tasks based on availability or required skills

Groop 62 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Assign issues and tasks based on availability or required skills

Manage attendance for classes, shifts, meetings, or events

Track the attendance of specific individuals or groups

Automatically create schedules based on business needs or employee availability and qualifications

Track and manage schedules and meetings via an integrated calendar

Communicate using direct chat or messages within the system

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Store and organize documents in a centralized system

Manage, store and organize emails within the system or via third-party apps

Reminders sent via email

Tracks metrics that provide insight into how a user interacts with any interface or product

A list of events with their respective dates

Schedule and manage the logistics of activities and other gatherings

Plan an event's time and location

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Find & retrieve relevant data or documents

Organize and edit a group of people's policy and members

Ability to chat online in real time

Contact members listed in the database through email, SMS, social, phone, etc.

Add, store and access information pertaining to members

Comprehensive list that contains information and details of all the members associated with a particular organization or group

Online gateway through which members can access/update personal information

Handle various types of membership based on groupings

Database of members to track personal information of individuals and families

Conveniently automatically renew memberships at the end of subscriptions

Access software remotely via mobile devices

Access the system via a mobile application

Controls/tools to moderate the session

Accept, record, and reconcile financial transactions

Adjust communications based on previous interactions or personal preferences

Notifications that are delivered to users as soon as an event occurs

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Gauge satisfaction and receive information for improvement and success

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Manage volunteer information and direct volunteer resources

Advertise volunteer opportunities and recruit new volunteers

Built-in website builder or integration with third-party site

Get Advice

We can help you find the software with the features you need.

Features

4.0 (12)

4.0

Based on 12 reviews

## Pricing

Value for money

4.5 (10)

Free Trial

Basic

£20.00

Per Feature,Per Month

Value for money

4.5 (10)

4.5

Based on 10 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.9 (12)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (12)

4.9

Based on 12 reviews

## User reviews

Overall rating

4.5

Based on 12 reviews

Filter by rating

5(7)

4(4)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

HW

Helen W.

CEO

Non-Profit Organization Management

### "A really useful piece of software and EXCELLENT customer service"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 7, 2020

We run a bespoke service for LGBT+ young people for lots of different geographical locations, at different times, with different funding streams. All these factors can be a challenge for some software but not for Groop and the team who are constantly striving to improve and serve our needs. From the very outset Groop have been there for us. Thank you

Pros

Number crunching is easy and the team are on hand to help if there is something i can't work out. This is the best part of the software. The people behind it want it to work for us and do everything i their power to make it do so. Something i have NEVER found with software before.

Cons

If i don't use system properly (press save!) i can loose data. I am sure as i practice or use more with it this won't be an issue.

Reasons for choosing Groop

It does what it should and so do the team.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DA

David A.

Musical Director

Performing Arts

### "The end of administrife!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 19, 2020

Groop has saved us hours of work on spreadsheets, email and trying to collect subscriptions from individuals. We have found the support to be first rate. One early problem was hunted down and fixed where other providers would have given up.

Pros

It was fresh out from a re-design and this made it one of the most effective user interfaces. We were able to control the way we managed our children and their guardians. Most of all the communication tools replaced endless emails, messages, and texts.

Cons

We haven't really used the guardians facility because this would mean a record for a child and a parent instead of just one for the parent. Instead we use custom fields

Alternatives considered

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

[WildApricot](https://www.capterra.com/p/76116/WildApricot/)

[Basecamp](https://www.capterra.com/p/56808/Basecamp/)

Reasons for choosing Groop

Cost and features

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 7, 2020

Thank you David for your review - it is nice to know that our hard work is appreciated! Groop is constantly evolving and we listen to feedback from all of our customers to improve the user experience and develop a more powerful platform. All release news will be available via our blogs and social - exciting times continue!

DN

Dean N.

Youth worker in charge

Individual & Family Services

### "Larne ymca "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 17, 2020

The customer service and after care when you have purchased the system is amazing! The staff are so friendly and always willing to help. This is one of the main reason why I felt comfortable investing a small charity money in this system. The company is willing to listen to feedback, suggest ways to solve your problem, assist when required or put it as part of a future development.

Pros

I find having all our data in one place amazing, the features that this system has to offer is something that can’t be found anywhere else. Having spent a few weeks at this stage using the system it is getting easier, the registration process is simple and we still have many aspect of the system to get up and running which will make our work easier.

Cons

At first getting used to all that this system has to offer feels overwhelming but once you play about with it you will get used to it .

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 7, 2020

Thank you Dean for your review - it is nice to know that our hard work is appreciated! Groop is constantly evolving and we listen to feedback from all of our customers to improve the user experience and develop a more powerful platform. All release news will be available via our blogs and social - exciting times continue!

DT

Daniel T.

Youth Officer

Non-Profit Organization Management

### "Youth work logging "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 17, 2020

Easy to set up, overall quality of the app and database is of a quality that makes sense and can be a very useful tool in project and user management.

Pros

Labeling has become a big part of our work flow, the app is a really easy way to connect with young people.

Cons

session organisation can sometimes be diffuclt to manage especially when your inputting a number of sessions a day.

Reasons for choosing Groop

It was reasonaly priced and the support was excellent

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 7, 2020

Thank you Daniel for your review - it is nice to know that our hard work is appreciated! Groop is constantly evolving and we listen to feedback from all of our customers to improve the user experience and develop a more powerful platform. All release news will be available via our blogs and social - exciting times continue!

JF

Jo F.

Competition and Events Manager

Sports

### "Good Product "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 17, 2020

Any issues we have Groops Customer Service team have been amazing. I can email and most problems are solved within the week. It is a much simpler system for our volunteers to navigate and is easy to use.

Pros

I enjoy that Groop can become a one stop shop for all of the information we need to give and get from our volunteers.

Cons

I dont enjoy that alot of the processes are manual, although i know this is being worked on. For example, having to individually add people to each event if they join groop after you have created a series of events. For us we want to invite all our volunteers to all of our events and then ask them to let us know which they can attend. But some volunteers join after we create these events, having to click through almost 20 events just to add one new person is tedious and time consuming. I also do not enjoy the same issue with being able to see who has RSVP'd to each event. Again it is time consuming and long wided. A simple button on the page where you view all your events to run a report for each one would be amazing!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 7, 2020

Thank you Jo for your review - it is nice to know that our hard work is appreciated! Groop is constantly evolving and we listen to feedback from all of our customers to improve the user experience and develop a more powerful platform. We have just completed a major update enabling many more automated features to be rolled out soon. All release news will be available via our blogs and social - exciting times continue!

CD

Callum D.

CEO

Civic & Social Organization

### "Doncaster Alcohol Services"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 3, 2020

Great tool for managing and coordinating volunteers

Pros

This is a great way of managing volunteers, from first impressions it seems the communication mechanisms will be most valuable

Cons

It's a very digitally advance organisation and platform which some of our volunteers are struggling to keep up with

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 7, 2020

Thank you Callum for your review - it is nice to know that our hard work is appreciated! Groop is constantly evolving and we listen to feedback from all of our customers to improve the user experience and develop a more powerful platform. All release news will be available via our blogs and social - exciting times continue!

CM

Chris M.

Youth Work Manager

Civic & Social Organization

### "Positive aspects for youth work, with some limitations."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

September 11, 2019

Generally, it is positive, though we use it mainly for quantitative reporting

Pros

It's straight forward, relatively simple to use.

Cons

Reporting is quite limited on this version, its good for quantitative numbers, though as a youth project the need for a qualitative report means that the functionality doesn't allow for us to use it in this way- trawling through the pages for narratives isn't as efficient as paper records. Sometimes the lag with the cloud can mean that data is missed, or pages refresh too slowly, which really affects the search function.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 12, 2019

Thank you Chris for your review. It's an honour to support YPAC and the amazing work you do for the children and young people of Manchester. We have designed our new release from working with you and listening to feedback from all our of customers to improve the user experience and develop a more powerful platform. This includes new data input and data filtering functionality allowing much more advanced reporting and running of the qualitative date reports you require. The free update will be released very shortly and we will be contacting you directly to update your accounts. All our platform updates will be available via our blogs and social and will be communicated directly to all our customers - exciting times ahead!

AR

ahmad reza n.

event organisation

Sports

### "Great support"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 8, 2019

Pros

The support team was amazing, Support team is always available and helpful.

Cons

it could have more functions for the communication and advertisements

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 12, 2019

Thank you Ahmad for your review - it is nice to know that our hard work is appreciated! At time of writing, our communication area and our app are in the final stages of testing and due to be released on both iOS and Android. This update will bring more powerful functionality to the communication area, allowing Rolladome to communicate with, and target your advertisements to users. All release news will be available via our blogs and social and will be communicated directly to you and all our customers - exciting times ahead!

AS

Annalisa S.

Operations Manager

Non-Profit Organization Management

### "Groop feedback"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

August 20, 2019

Pros

Ease of running reports Rep very supportive in running bespoke reports as required

Cons

Cumbersome to input data, functionality to run be spoke reports does not exists, even though was told this would be operational early Summer 2019

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 23, 2019

Thank you Annalisa for your review. We have designed our new release working with you and listening to feedback from all our of customers to combat the limitations of the Groop legacy site. This includes new data input and data filtering functionality. The free update to the platform will be released very shortly and we will be contacting you directly to update your account, still on target for our Summer 2019 release date! All our platform updates will be available via our blogs and social and will be communicated directly to all our customers - exciting times ahead!

ED

esther D.

Volunteer Services Manager

Civic & Social Organization

### "A Timesaving Product at a great cost"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 20, 2019

I have the ability to communicate with our volunteers, invite to training, workshops. E&D information at the click of a button. know who is volunteering where . the possibilities are endless, looking forward to seeing the app

Pros

its so easy to use, reports are completed in seconds. It does what we need it to without it being over complicated. this is a bonus as people will use it as its so simple

Cons

nothing so far, if I have had a query it has been resolved

Reasons for choosing Groop

we are a small not for profit organisation and the ethos and culture at Groop is a better fit for us. we also dont have fundraising as part of our volunteer programme and wanted a simple solution to our ad hoc methods of monitoring and collecting data.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 23, 2019

Thank you Esther for your review - it is nice to know that our hard work is appreciated! At time of writing, our app is in the final stages of testing and due to be released on both iOS and Android. All release news will be available via our blogs and social and will be communicated directly to you and all our customers - exciting times ahead! We look forward to hearing your thoughts on the app when you download it!

[View all Reviews](https://www.capterra.com/p/184899/Groop/reviews/)

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