--- title: "Groop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Groop Software - reviews, pricing plans, popular comparisons to other Community products and more." source_url: "https://www.capterra.com/p/184899/Groop/" page_type: "product" language: "en" --- # Groop Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Groop ## What is Groop? Groop allows you to easily manage community members. It is an all in one community management software. When managing a community, club or project we know you face complex issues and challenges. Groop knows the problems and can support volunteers and staff to tackle them. We're combating loneliness, poverty, mental health and obesity by enabling all members to belong and socialise in a safe environment. ## What is Groop used for? [Volunteer Management](https://www.capterra.com/volunteer-management-software/)[Club Management](https://www.capterra.com/club-management-software/)[Community](https://www.capterra.com/community-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £20 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Groop?[Manage this product listing](https://www.g2.com/products/groop/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Groop 4.5 (12) VS. [4.4 (557)](https://www.capterra.com/p/76116/WildApricot/reviews/) Starting Price £20 Per Feature, Per Month Starting Price $63 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (12) Ease Of Use 4.2 (543) Value For Money 4.5 (10) Value For Money 4.3 (375) Customer Service 4.9 (12) Customer Service 4.4 (494) ## Groop alternatives [4.2 (517)](https://www.capterra.com/p/42550/ClubExpress/reviews/) Starting price $0.42 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (86)](https://www.capterra.com/p/151182/Uplifter/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (148)](https://www.capterra.com/p/198905/SmartRec/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [Raklet](https://www.capterra.com/p/148555/Raklet/) [4.7 (93)](https://www.capterra.com/p/148555/Raklet/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148555/Raklet/) ## FAQs about Groop Overview ### Which roles and teams benefit most from Groop? Groop is most used by event and competition managers, youth and volunteer program leaders, and operations or executive teams. These roles use it to coordinate participants, manage registrations and memberships, organize schedules, and streamline communication across activities, while leaders gain visibility into attendance, staffing, and program delivery. Answer based on 12 reviews Overview ### What company size and specific industries is Groop built for? Groop is designed for organizations in corporate, sports, healthcare, charity, nonprofit, local authority, sports club, and community group settings. It fits a broad range of sizes, from local groups and clubs to larger corporate and public-sector organizations that need support for group coordination and membership management. Features and Usability ### What are the key features of Groop? Groop offers membership management, group management, and member portals, plus attendance tracking, event scheduling, and registration management. It also includes communication tools such as chat/messaging, live chat, email management, SMS messaging, and alerts/notifications, along with reporting, access controls, payment processing, and customizable forms and reports. Getting Started and Support ### What training and onboarding options does Groop offer? Groop provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover group learning sessions, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does Groop offer? Groop provides chat support for customer questions and issues. No reviewer feedback about support experience is available in the catalog data, so user satisfaction, response times, and helpfulness cannot be assessed from the provided information. ## Features AI summary Based on 4,125 Community reviews Capterra data shows that buyers of membership management software rank the following features as their top priorities: - **Registration Management** (**56%** of reviewers rated this feature as critical) - **Member Database** (**62%**) - **Payment Processing** (**62%**) Groop supports all three of the features reviewers rate most highly: **Registration Management**, **Member Database**, and **Payment Processing**. Together, these capabilities help businesses manage sign-ups, keep member records organized, and handle payments in one place, allowing teams to run membership operations more efficiently and maintain a better experience for members. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Assignment Management Assign issues and tasks based on availability or required skills Groop 62 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chat/Messaging: Communicate using direct chat or messages within the system - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Filtering: Find & retrieve relevant data or documents - Group Management: Organize and edit a group of people's policy and members - Live Chat: Ability to chat online in real time - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Moderation: Controls/tools to moderate the session - Payment Processing: Accept, record, and reconcile financial transactions - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Volunteer Management: Manage volunteer information and direct volunteer resources - Volunteer Recruiting: Advertise volunteer opportunities and recruit new volunteers - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.0 (12) 4.0 Based on 12 reviews ## Pricing Value for money 4.5 (10) Free Trial Basic £20.00 Per Feature,Per Month Value for money 4.5 (10) 4.5 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (12) 4.9 Based on 12 reviews ## User reviews Overall rating 4.5 Based on 12 reviews Filter by rating 5(7) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent HW Helen W. CEO Non-Profit Organization Management ### "A really useful piece of software and EXCELLENT customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2020 We run a bespoke service for LGBT+ young people for lots of different geographical locations, at different times, with different funding streams. All these factors can be a challenge for some software but not for Groop and the team who are constantly striving to improve and serve our needs. From the very outset Groop have been there for us. Thank you Pros Number crunching is easy and the team are on hand to help if there is something i can't work out. This is the best part of the software. The people behind it want it to work for us and do everything i their power to make it do so. Something i have NEVER found with software before. Cons If i don't use system properly (press save!) i can loose data. I am sure as i practice or use more with it this won't be an issue. Reasons for choosing Groop It does what it should and so do the team. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DA David A. Musical Director Performing Arts ### "The end of administrife!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 19, 2020 Groop has saved us hours of work on spreadsheets, email and trying to collect subscriptions from individuals. We have found the support to be first rate. One early problem was hunted down and fixed where other providers would have given up. Pros It was fresh out from a re-design and this made it one of the most effective user interfaces. We were able to control the way we managed our children and their guardians. Most of all the communication tools replaced endless emails, messages, and texts. Cons We haven't really used the guardians facility because this would mean a record for a child and a parent instead of just one for the parent. Instead we use custom fields Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [WildApricot](https://www.capterra.com/p/76116/WildApricot/) [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reasons for choosing Groop Cost and features Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 7, 2020 Thank you David for your review - it is nice to know that our hard work is appreciated! Groop is constantly evolving and we listen to feedback from all of our customers to improve the user experience and develop a more powerful platform. All release news will be available via our blogs and social - exciting times continue! DN Dean N. Youth worker in charge Individual & Family Services ### "Larne ymca " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 17, 2020 The customer service and after care when you have purchased the system is amazing! The staff are so friendly and always willing to help. This is one of the main reason why I felt comfortable investing a small charity money in this system. The company is willing to listen to feedback, suggest ways to solve your problem, assist when required or put it as part of a future development. Pros I find having all our data in one place amazing, the features that this system has to offer is something that can’t be found anywhere else. Having spent a few weeks at this stage using the system it is getting easier, the registration process is simple and we still have many aspect of the system to get up and running which will make our work easier. Cons At first getting used to all that this system has to offer feels overwhelming but once you play about with it you will get used to it . Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 7, 2020 Thank you Dean for your review - it is nice to know that our hard work is appreciated! Groop is constantly evolving and we listen to feedback from all of our customers to improve the user experience and develop a more powerful platform. All release news will be available via our blogs and social - exciting times continue! DT Daniel T. Youth Officer Non-Profit Organization Management ### "Youth work logging " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 17, 2020 Easy to set up, overall quality of the app and database is of a quality that makes sense and can be a very useful tool in project and user management. Pros Labeling has become a big part of our work flow, the app is a really easy way to connect with young people. Cons session organisation can sometimes be diffuclt to manage especially when your inputting a number of sessions a day. Reasons for choosing Groop It was reasonaly priced and the support was excellent Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 7, 2020 Thank you Daniel for your review - it is nice to know that our hard work is appreciated! Groop is constantly evolving and we listen to feedback from all of our customers to improve the user experience and develop a more powerful platform. All release news will be available via our blogs and social - exciting times continue! JF Jo F. Competition and Events Manager Sports ### "Good Product " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 17, 2020 Any issues we have Groops Customer Service team have been amazing. I can email and most problems are solved within the week. It is a much simpler system for our volunteers to navigate and is easy to use. Pros I enjoy that Groop can become a one stop shop for all of the information we need to give and get from our volunteers. Cons I dont enjoy that alot of the processes are manual, although i know this is being worked on. For example, having to individually add people to each event if they join groop after you have created a series of events. For us we want to invite all our volunteers to all of our events and then ask them to let us know which they can attend. But some volunteers join after we create these events, having to click through almost 20 events just to add one new person is tedious and time consuming. I also do not enjoy the same issue with being able to see who has RSVP'd to each event. Again it is time consuming and long wided. A simple button on the page where you view all your events to run a report for each one would be amazing! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 7, 2020 Thank you Jo for your review - it is nice to know that our hard work is appreciated! Groop is constantly evolving and we listen to feedback from all of our customers to improve the user experience and develop a more powerful platform. We have just completed a major update enabling many more automated features to be rolled out soon. All release news will be available via our blogs and social - exciting times continue! CD Callum D. CEO Civic & Social Organization ### "Doncaster Alcohol Services" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 3, 2020 Great tool for managing and coordinating volunteers Pros This is a great way of managing volunteers, from first impressions it seems the communication mechanisms will be most valuable Cons It's a very digitally advance organisation and platform which some of our volunteers are struggling to keep up with Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 7, 2020 Thank you Callum for your review - it is nice to know that our hard work is appreciated! Groop is constantly evolving and we listen to feedback from all of our customers to improve the user experience and develop a more powerful platform. All release news will be available via our blogs and social - exciting times continue! CM Chris M. Youth Work Manager Civic & Social Organization ### "Positive aspects for youth work, with some limitations." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 11, 2019 Generally, it is positive, though we use it mainly for quantitative reporting Pros It's straight forward, relatively simple to use. Cons Reporting is quite limited on this version, its good for quantitative numbers, though as a youth project the need for a qualitative report means that the functionality doesn't allow for us to use it in this way- trawling through the pages for narratives isn't as efficient as paper records. Sometimes the lag with the cloud can mean that data is missed, or pages refresh too slowly, which really affects the search function. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 12, 2019 Thank you Chris for your review. It's an honour to support YPAC and the amazing work you do for the children and young people of Manchester. We have designed our new release from working with you and listening to feedback from all our of customers to improve the user experience and develop a more powerful platform. This includes new data input and data filtering functionality allowing much more advanced reporting and running of the qualitative date reports you require. The free update will be released very shortly and we will be contacting you directly to update your accounts. All our platform updates will be available via our blogs and social and will be communicated directly to all our customers - exciting times ahead! AR ahmad reza N. event organisation Sports ### "Great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2019 Pros The support team was amazing, Support team is always available and helpful. Cons it could have more functions for the communication and advertisements Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 12, 2019 Thank you Ahmad for your review - it is nice to know that our hard work is appreciated! At time of writing, our communication area and our app are in the final stages of testing and due to be released on both iOS and Android. This update will bring more powerful functionality to the communication area, allowing Rolladome to communicate with, and target your advertisements to users. All release news will be available via our blogs and social and will be communicated directly to you and all our customers - exciting times ahead! AS Annalisa S. Operations Manager Non-Profit Organization Management ### "Groop feedback" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 20, 2019 Pros Ease of running reports Rep very supportive in running bespoke reports as required Cons Cumbersome to input data, functionality to run be spoke reports does not exists, even though was told this would be operational early Summer 2019 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 23, 2019 Thank you Annalisa for your review. We have designed our new release working with you and listening to feedback from all our of customers to combat the limitations of the Groop legacy site. This includes new data input and data filtering functionality. The free update to the platform will be released very shortly and we will be contacting you directly to update your account, still on target for our Summer 2019 release date! All our platform updates will be available via our blogs and social and will be communicated directly to all our customers - exciting times ahead! ED esther D. Volunteer Services Manager Civic & Social Organization ### "A Timesaving Product at a great cost" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2019 I have the ability to communicate with our volunteers, invite to training, workshops. E&D information at the click of a button. know who is volunteering where . the possibilities are endless, looking forward to seeing the app Pros its so easy to use, reports are completed in seconds. It does what we need it to without it being over complicated. this is a bonus as people will use it as its so simple Cons nothing so far, if I have had a query it has been resolved Reasons for choosing Groop we are a small not for profit organisation and the ethos and culture at Groop is a better fit for us. we also dont have fundraising as part of our volunteer programme and wanted a simple solution to our ad hoc methods of monitoring and collecting data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 23, 2019 Thank you Esther for your review - it is nice to know that our hard work is appreciated! At time of writing, our app is in the final stages of testing and due to be released on both iOS and Android. All release news will be available via our blogs and social and will be communicated directly to you and all our customers - exciting times ahead! We look forward to hearing your thoughts on the app when you download it! [View all Reviews](https://www.capterra.com/p/184899/Groop/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.