--- title: "Khoros Care Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Khoros Care Software - reviews, pricing plans, popular comparisons to other Social Media Management products and more." source_url: "https://www.capterra.com/p/184924/Khoros-Care/" page_type: "product" language: "en" --- # Khoros Care Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Khoros Care ## What is Khoros Care? Khoros Care enables clients to serve their customers on their digital channel of choice with unmatched operational insight & automation to boost customer satisfaction and reduce costs. Khoros Care offers Messaging to serve more customers with the convenience of messaging; In-App Messaging to securely message with customers in your brands mobile app or website; & Social Care to monitor & respond on social channels at any volume to protect your brand and build customer satisfaction. ## What is Khoros Care used for? [Social Media Management](https://www.capterra.com/social-media-management-software/)[Social CRM Tools](https://www.capterra.com/social-crm-tools-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Khoros Care?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.khoros.com/&name=Khoros Care) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Khoros Care 4.8 (8) VS. [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price Contact vendor Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (8) Ease Of Use 4.5 (908) Value For Money 4.5 (6) Value For Money 4.7 (827) Customer Service 4.7 (7) Customer Service 4.8 (847) ## Khoros Care alternatives [4.5 (1,143)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (6,079)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (255)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (530)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## FAQs about Khoros Care Overview ### What company size and specific industries is Khoros Care built for? Khoros Care is designed for enterprise organizations, especially the world’s largest brands. The vendor description does not name specific industries, so the clearest fit is large companies that need customer care at scale across major consumer-facing or global business operations. Features and Usability ### What are the key features of Khoros Care? Khoros Care offers multi-channel communication, queue management, and prioritization for customer support workflows. It includes alerts and escalation, configurable and rules-based workflow, approval process control, and collaboration tools. Additional features cover sentiment analysis, real-time analytics, reporting, CRM integration, chatbot, social media integration, and performance metrics. Integrations ### Which third-party tools and platforms does Khoros Care integrate with? Khoros Care integrates with 4 third-party platforms, including Khoros Communities, SAP Customer Experience, Salesforce Sales Cloud, and Twitter/X. These catalog integrations cover community management, customer experience, CRM, and social messaging connections for teams managing customer interactions across multiple channels. Getting Started and Support ### What training and onboarding options does Khoros Care offer? Khoros Care provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does Khoros Care offer? Khoros Care provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support quality is available here, so user experience details such as response speed, helpfulness, or common frustrations cannot be described from the catalog data alone. ## Features AI summary Based on 6,068 Social Media Management reviews Capterra reviewers highlight these as the features buyers value most when choosing social media management software: - **Social Media Integration** (**55%** of reviewers rated this feature as critical) - **Post Scheduling** (**57%**) - **Automated Publishing** (**54%**) Khoros Care supports **Social Media Integration**, which helps teams manage conversations and activity across connected social channels in one place. However, it does not include **Post Scheduling** or **Automated Publishing**. Instead, it offers **Reporting/Analytics** (**34%**), giving teams a way to track performance, monitor trends, and make more informed decisions about their social media efforts, helping businesses measure results and improve ongoing channel management. Social Media Integration 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Reporting/Analytics 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Collaboration Tools 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Performance Metrics 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Workflow Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Alerts/Escalation 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Khoros Care 26 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configurable Workflow: Configure existing workflows to meet your organization's needs - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Filtering: Find & retrieve relevant data or documents - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (8) 4.6 Based on 8 reviews ## Pricing Value for money 4.5 (6) ### Starting price Free trial not available Value for money 4.5 (6) 4.5 Based on 6 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[ Khoros Communities](https://www.capterra.com/p/184925/Khoros-Communities/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (7) 4.7 Based on 7 reviews ## User reviews Overall rating 4.8 Based on 8 reviews Filter by rating 5(6) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DN Doreen N. Customer Service Advisor Telecommunications ### "Khoros Care review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 25, 2023 Responding to customer messages.Managing social media accounts in one. Pros Khoros Care intergrates all social media accounts like facebook, linkedin, instagram and Twitter. You're able to respond to all customer queries in real-time and this improves customer experience.The tool provides a report showing service levels, response time, total traffic received and responded to. Cons You have to pay more money incase you need more accounts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Victoria C. CS Administrator Telecommunications ### "Khoros Care Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 8, 2023 Khoros care is a great tool for brands to manage their social media platforms and handling customer queries. Pros \- Khoros Care intergrates all the companies social media pages i.e Facebook, Twitter, Instagram, Linkedin thus customer queries sent on any channel are well received and responded to by the administrators in real time.- Khoros has a reporting tool were agent productivity is extracted, it shows the number of responses, response time, service levels, total traffic received and traffic responded to. Cons So far the application serves it's purpose well, there's nothing i dislike about it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Moses R. Team Leader Telecommunications ### "Khoros Care User review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 2, 2023 Pros Robust and intuitively developed to maximumly support digital customer service, excellent at workflow management with it's queue management, priority routing and configurable automatic routing of incoming traffic as opposed to "Cherry-picking", it's rich reporting and analytics functionality enables in-depth analysis and granularity of performance metrics, ease of integration with all your socials. Cons Absence of customizable report templates for historic raw data dumps Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Tim R. Freelance Information Technology and Services ### "An enterprise-grade CRM for large customer base companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2019 Pros Khoros Care has a great User Interface and is powerful in responding cross-channels. The ability to connect customer profiles to external tools as well is great. Cons Khoros Care has a lot of tiny bugs and nuisances that aren't high enough of a priority/impact for Khoros/Lithium to fix them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director of Development ### "Simple." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2018 Pros It's intuitive. I downloaded it, installed it, and it guided me through exactly how to get started with it. Cons I suppose the banality of social media in general, but that's not really a knock on the application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Fernando G. Co-founder & CEO ### "A great help to manage the content of social media " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2018 Pros It is a very useful tool to control and monitor the contents of social networks and offer an immediate response and a better customer support service, it is easy to use with a friendly platform that also allows assigning a specific content to the work team Cons You have to improve the post tracking tool, in addition to the use of automatic words and tags so that you do not miss any information that is not within the content that interests us Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VG Valle G. Customer care Experience Telecommunications ### "Good experience although we continuos learning" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 22, 2018 Pros \- It is easy to use in the first step - If you can use the fasttrack point you can see that are very useful Cons \- When you need to do special things the tool it's a little bit more complicated. - I would like to see the same structure in LSW that the structure that I have in the community. This must be happen in real time. - I would like to have the tool in spanish. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alberto Jose L. Asesor Tecnologico / Ventas ### "One of the best platforms to manage social media " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2018 Pros Is a very friendly platform, easy to learn to use, it is a very useful tool to handle a large number of aspects of social media, it allows you to track and analyze the different data, conversations and volumes of aspects that are made in the media Cons The platform does not present major problems, perhaps certain aspects of the mobile application could be improved much more to facilitate and expand its use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/184924/Khoros-Care/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.